D-Link DWL-G710 Troubleshooting page 5

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Step 6. Disable any Internet security software running on the computer. Software firewalls like

Zone Alarm, Black Ice, Sygate, Norton Personal Firewall, etc. might block access to the device's

configuration pages. Check the help files included with your firewall software for more information

on disabling or configuring it.

Step 7. If you still cannot log into the DWL-G710:

- Recycle the power on the device. Switch the power off. Wait 20 to 30 seconds. Switch the power

on and wait for the lights to stabilize.

- Restart the computer.

- Go to:

Start

> Run> type "cmd" (without quotes) >

. In the DOS window type:

ping 192.168.0.30

and press Enter. You should see "Reply from..." messages.

If your ping was successful, attempt again to access the device's configuration page.

Try these options in the address window.

192.168.0.30

http://192.168.0.30

http://192.168.0.30:88

If you cannot ping the device check your IP settings. In the DOS window type "ipconfig" (without

quotes) and press Enter. The IP address on your network adapter should be in the 192.168.0.x

range. Type "arp -d" (without quotes) and press Enter. Repeat this command several times until

you get "

" message. Try to access the device again.

The specified entry was not found

Reset the device. Try using another computer.

DWL-G710 troubleshooting Page 5 of 5