Dell Alienware Aurora R8 Service Manual
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Dell Alienware Aurora R8 Service Manual

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Alienware Aurora R8
Service Manual
Computer Model: Alienware Aurora R8
Regulatory Model: D23M
Regulatory Type: D23M002

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Summary of Contents for Dell Alienware Aurora R8

  • Page 1 Alienware Aurora R8 Service Manual Computer Model: Alienware Aurora R8 Regulatory Model: D23M Regulatory Type: D23M002...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer................9 ..............................9 Before you begin After working inside your computer................10 Safety instructions......................11 Recommended tools......................12 Inside view of your computer....................13 System-board components....................14 Screw list..........................15 Removing the stability foot....................17 ................................17 Procedure Replacing the stability foot....................18 ................................18 Procedure Removing the left-side cover....................19...
  • Page 4 Removing the bottom cover....................32 ..............................32 Prerequisites ................................. 32 Procedure Replacing the bottom cover....................34 .................................34 Procedure ..............................34 Post-requisites Removing the 3.5-inch hard drive..................35 ..............................35 Prerequisites .................................35 Procedure Replacing the 3.5-inch hard drive..................37 ................................. 37 Procedure ..............................38 Post-requisites Removing the 2.5-inch hard drive................... 39 .................................39 Procedure ..............................
  • Page 5 Replacing the processor-cooling assembly..............55 .................................55 Procedure ..............................56 Post-requisites Removing the coin-cell battery..................57 ..............................57 Prerequisites ................................. 57 Procedure Replacing the coin-cell battery..................58 .................................58 Procedure ..............................58 Post-requisites Removing the memory modules..................59 ..............................59 Prerequisites .................................59 Procedure Replacing the memory modules..................60 ................................
  • Page 6 Removing the processor fan and heat-sink assembly............. 70 ..............................70 Prerequisites .................................70 Procedure Replacing the processor fan and heat-sink assembly............71 ................................71 Procedure ..............................71 Post-requisites Removing the processor....................72 ..............................72 Prerequisites ................................. 72 Procedure Replacing the processor....................73 ................................. 73 Procedure ..............................73 Post-requisites...
  • Page 7 Replacing the top-chassis fan...................86 .................................86 Procedure ..............................87 Post-requisites Removing the optical drive....................88 ..............................88 Prerequisites ................................. 88 Procedure Replacing the optical drive....................90 ................................ 90 Procedure ..............................91 Post-requisites Removing the front bezel ....................92 ..............................92 Prerequisites .................................92 Procedure Replacing the front bezel....................94 .................................94 Procedure ..............................
  • Page 8 System diagnostic lights ...........................111 Flashing BIOS (USB key) ............................. 111 Flashing the BIOS ........................111 Backup media and recovery options ............................112 Wi-Fi power cycle ............................112 Flea power release Getting help and contacting Dell..................113 ............................113 Self-help resources ..............................113 Contacting Dell...

  • Page 9: Before Working Inside Your Computer

    Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin Save and close all open files and exit all open applications. Shut down your computer. Click Start → Power →...

  • Page 10: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer. Replace any media cards, discs, or any other parts that you removed before working on your computer.

  • Page 11: Safety Instructions

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 12: Recommended Tools

    Recommended tools The procedures in this document may require the following tools: • Philips screwdriver #1 • Flat-head screwdriver • Plastic scribe...

  • Page 13: Inside View Of Your Computer

    Inside view of your computer power-supply unit optical-drive assembly top cover top-chassis fan system board processor fan and heat-sink assembly graphics card right-side cover...

  • Page 14: System-Board Components

    System-board components top-chassis fan (TOP_FAN) processor-cooling assembly pump-fan connector (PUMP_FAN) processor-fan connector (CPU_FAN) memory-module slot 1 (XMM1) memory-module slot 2 (XMM2) memory-module slot 3 (XMM3) memory-module slot 4 (XMM4) front-chassis fan connector (FRONT_FAN) SATA 6 Gbps drive connector (SATA1) SATA 6 Gbps drive connector (SATA2) SATA 6 Gbps drive connector (SATA3) SATA 6 Gbps drive connector (SATA4) solid-state drive slot (M.2 SSD)

  • Page 15: Screw List

    Screw list NOTE: Screw color may vary with the configuration ordered. Component Secured to Screw type Quantity Screw image 3.5-inch hard-drive cage Chassis #6-32 X 1/4'' 2.5-inch hard-drive cage Chassis #6-32 X 1/4'' Power-supply unit hinge Chassis #6-32 X 1/4'' #6-32 X 1/4'' BLK Power-supply unit Power-supply unit...
  • Page 16 Component Secured to Screw type Quantity Screw image Power-button board Top cover M3 X 4 Rubber foot Bottom cover M3 X 4 M.2 SSD card System board Standoff M2 M2 X 2.5 Optical-drive bracket Optical drive M2 X 2.5 WLAN bracket System board M2 X 2.5...

  • Page 17: Removing The Stability Foot

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the computer on a clean and flat surface with the bottom cover facing up.

  • Page 18: Replacing The Stability Foot

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the computer on a clean and flat surface with the bottom cover facing up.

  • Page 19: Removing The Left-Side Cover

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure NOTE: Ensure that you remove the security cable and security screw from the security-cable slot (if applicable).

  • Page 20: Replacing The Left-Side Cover

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the tabs on the left-side cover with the slots on the chassis.
  • Page 21 Replace the screw (#6-32 X 1/4" BLK) that secures the side-panel release latch to the chassis.

  • Page 22: Removing The Right-Side Cover

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Carefully pry around the edges of the right-side cover from the chassis.
  • Page 23 Lift the right-side cover off the chassis.

  • Page 24: Replacing The Right-Side Cover

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Connect the lighting cable to the right-side cover. Align the tabs on the right-side cover with the slots on the chassis...
  • Page 25 Rotate the right-side cover towards the chassis until it snaps into place.

  • Page 26: Removing The Top-Cover Assembly

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the left-side cover.
  • Page 27 Lift the top cover off the chassis from the rear. Turn the top cover over, release the tabs on the top cover from the slots on the top bezel.
  • Page 28 Lift the top cover from the top bezel. You are left with top bezel and top cover.

  • Page 29: Replacing The Top-Cover Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the tabs on the top cover with the slots on the top bezel and snap the top cover into place.
  • Page 30 Align the tabs on the top cover with the slots on the chassis and snap the top cover into place. Connect the lighting cable to the top cover. Replace the two screws (#6-32 X 1/4") that secure the top cover to the chassis.

  • Page 31: Post-Requisites

    Post-requisites Replace the right-side cover. Replace the left-side cover.

  • Page 32: Removing The Bottom Cover

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the left-side cover.
  • Page 33 Lift the bottom cover from the chassis. Turn the computer back to the upright position.

  • Page 34: Replacing The Bottom Cover

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Turn the computer over until the base is facing up. Align the tabs on the bottom cover with the slots on the chassis and snap the bottom cover in place.

  • Page 35: Removing The 3.5-Inch Hard Drive

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the left-side cover.
  • Page 36 Lift the hard drive off the hard-drive carrier. NOTE: Note the orientation of the hard drive so that you can replace it correctly.

  • Page 37: Replacing The 3.5-Inch Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the hard drive into the hard-drive carrier and align the tabs on the carrier with the slots on the hard drive.

  • Page 38: Post-Requisites

    Connect the data and power cables to the hard drive. Post-requisites Replace the left-side cover.

  • Page 39: Removing The 2.5-Inch Hard Drive

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Disconnect the data and power cables from the hard drive. Press the release tabs on the hard-drive carrier and slide the hard-drive carrier out of the hard-drive cage.

  • Page 40: Prerequisites

    Lift the hard drive off the hard-drive carrier. NOTE: Note the orientation of the hard drive so that you can replace it correctly. Prerequisites Remove the left-side cover.

  • Page 41: Replacing The 2.5-Inch Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the hard drive into the hard-drive carrier and align the tabs on the carrier with the slots on the hard drive.

  • Page 42: Post-Requisites

    Connect the data cable and power cable to the hard drive. Post-requisites Replace the left-side cover.

  • Page 43: Removing The Hard-Drive Cage

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the left-side cover.

  • Page 44: Replacing The Hard-Drive Cage

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Insert the hard-drive cage into its slot on the chassis. Align the tabs on the cage with the tabs on the chassis.

  • Page 45: Removing The Power-Supply Unit

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the left-side cover.
  • Page 46 Lift the power-supply unit cage while pressing and holding the graphics-card bracket. Rotate the power-supply unit cage away from the chassis. Press the releasing clip on the power-cable connectors and disconnect the power cables from the graphics card. Disconnect the power cables from the optical drive and hard drives.
  • Page 47 Disconnect the processor-power cable and system-board power cable from the system board. Rotate the power-supply unit cage towards the chassis until the unit snaps into place. Remove the two screws (#6-32 X 1/4") that secure the power-supply unit bracket to the power-supply unit cage. 10 Lift the power-supply unit bracket off the power-supply unit cage.
  • Page 48 12 Lift the power-supply unit, along with the cables, off the chassis.

  • Page 49: Replacing The Power-Supply Unit

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the power supply on the chassis. Align the screw holes on the power-supply unit with the screw holes on the chassis.
  • Page 50 Slide the power-supply unit release latches towards the unlock position. Lift and rotate the power-supply unit cage away from the chassis while pressing and holding the graphics-card bracket. Connect the processor-power cable and system-board power cable to the system board. Connect the power cables to the hard drives and optical drive.
  • Page 51 10 Connect the power cables to the graphics card. 11 Rotate the power-supply unit cage towards the chassis until the unit snaps into place.

  • Page 52: Post-Requisites

    12 Slide the power-supply unit cage release latches towards the locked position. Post-requisites Replace the cover. Replace the right-side cover. Replace the left-side cover.

  • Page 53: Removing The Processor-Cooling Assembly

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the left-side cover.
  • Page 54 Lift the VR heat sink off the computer. Disconnect the processor-cooling assembly cables from the system board. In reversed order (as indicated on the processor cooler), loosen the four captive screws that secure the processor cooler to the system board. NOTE: If your are using an electric screwdriver, torque the screws at 6.9 +/-1.15 kilogram-force centimeter (6 +/-1 pound force inch).

  • Page 55: Replacing The Processor-Cooling Assembly

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the radiator and fan assembly into the radiator and fan cage.

  • Page 56: Post-Requisites

    Tighten the two captive screws that secure the VR heat sink to the system board. Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit". Replace the four screws (#6-32 X 1/4") that secure the radiator and fan assembly to the chassis. Post-requisites Replace the cover.

  • Page 57: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 58: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Insert a new coin-cell battery (CR2032) into the battery socket with the positive side facing up, and snap the battery into place.

  • Page 59: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the left-side cover.

  • Page 60: Replacing The Memory Modules

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Ensure that the securing clips are extended away from the memory-module slot.

  • Page 61: Post-Requisites

    Insert the memory module into the memory-module slot and press the memory module down until it snaps into position and the securing clips lock in place. NOTE: Use slots XMM1 and XMM2 if you need to use two memory modules. For more information, see System- board components.

  • Page 62: Removing The Solid-State Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.

  • Page 63: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Procedure Align the notch on the solid-state drive with the tab on the solid-state drive slot.

  • Page 64: Removing The Graphics Card

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the left-side cover.
  • Page 65 Push the securing tab on the PCIe slot away from the graphics card, grasp the card by its top corner, and ease it out of the slot.

  • Page 66: Replacing The Graphics Card

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the graphics card with the slot on the system board. Place the card into the slot and press down firmly until the graphics card snaps into place.

  • Page 67: Post-Requisites

    Slide the tab on the graphics-card bracket into the slot on the chassis and snap it into place. Post-requisites Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit". Replace the left-side cover.

  • Page 68: Removing The Vr Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 69: Replacing The Vr Heat Sink

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align and place the VR heat sink on the system board. Tighten the two captive screws that secure the VR heat sink to the system board.

  • Page 70: Removing The Processor Fan And Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 71: Replacing The Processor Fan And Heat-Sink Assembly

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure NOTE: The original thermal grease can be reused if the original processor and heat-sink assembly are reinstalled together.

  • Page 72: Removing The Processor

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the left-side cover.

  • Page 73: Replacing The Processor

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: If either the processor or the heat sink is replaced, use the thermal grease provided in the kit to ensure that thermal conductivity is achieved.

  • Page 74: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the left-side cover.

  • Page 75: Replacing The Wireless Card

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid damaging the wireless card, do not place any cables under it.

  • Page 76: Removing The Antennas

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the left-side cover.
  • Page 77 Pry the antenna off the chassis.

  • Page 78: Replacing The Antennas

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Adhere the antenna to the chassis. Route the antenna cables through the routing guides on the chassis.

  • Page 79: Post-Requisites

    Slide the cables through the cable-routing slot on the chassis, and then route the antenna cables through the routing guides inside the chassis. Post-requisites Follow the procedure from step 1 to step 3 in “Replacing the wireless card”. Replace the cover.

  • Page 80: Removing The Front-Chassis Fan

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the left-side cover.
  • Page 81 Spread apart the tabs on the front-chassis fan bracket and lift the front-chassis fan along with its cable off the bracket.

  • Page 82: Replacing The Front-Chassis Fan

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the tabs on the front-chassis fan bracket with the front-chassis fan and press down on the fan until it snaps into position.

  • Page 83: Post-Requisites

    Post-requisites Replace the graphics card. Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit". Replace the left-side cover.

  • Page 84: Removing The Top-Chassis Fan

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the left-side cover.
  • Page 85 Lift the top-chassis fan off the top-chassis fan bracket.

  • Page 86: Replacing The Top-Chassis Fan

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the holes on the top-chassis fan with the holes on the top-chassis fan bracket.

  • Page 87: Post-Requisites

    Connect the top-chassis fan cable to the system board. Post-requisites Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit". Replace the left-side cover.

  • Page 88: Removing The Optical Drive

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the left-side cover.
  • Page 89 Push to slide the optical-drive assembly out through the front of the computer. Remove the screw (M2x2.5) that secures the optical-drive bracket to the optical drive. Gently pull and disconnect the optical-drive bezel from the optical drive.

  • Page 90: Replacing The Optical Drive

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align and snap the optical-drive bezel to the optical drive. Align the screw hole on the optical-drive bracket with the screw hole on the optical drive.

  • Page 91: Post-Requisites

    Slide the optical-drive assembly through the front of the computer until the securing tab snaps into place. Connect the data and power cables to the optical drive. Post-requisites Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit".

  • Page 92: Removing The Front Bezel

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the left-side cover.
  • Page 93 Rotate and pull the front bezel away from the front of the chassis to release the tabs on the front bezel from the slots on the front panel.

  • Page 94: Replacing The Front Bezel

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align and insert the front bezel tabs into the front panel slots.

  • Page 95: Removing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the left-side cover.

  • Page 96: Replacing The Power-Button Board

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align and slide the power-button board on the power-button board bracket and snap it into place.

  • Page 97: Removing The Rear Trim Cover

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the left-side cover.

  • Page 98: Replacing The Rear Trim Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the tabs on the rear trim cover with the slots on the chassis and snap the cover to lock it in place.

  • Page 99: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 100 10 Disconnect the front-chassis fan cable from the system board. 11 Remove the eight screws (#6-32 X 1/4") that secure the system-board assembly to the chassis. 12 Lift the system-board assembly out of the chassis.

  • Page 101: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 102: Post-Requisites

    13 Route and connect the top panel USB cables to the system board. Post-requisites Replace the processor. Replace the graphics card. Replace the processor fan and heat-sink assembly. Replace the wireless card. Replace the solid-state drive. Replace the memory modules. Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit".

  • Page 103: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 104: Entering Bios Setup Program

    Turn on (or restart) your computer. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.
  • Page 105 Table 4. System setup options—Advanced menu Advanced Advanced BIOS Features Intel SpeedStep Allows you to enable or disable Intel Speedstep Technology. Default: Enabled. NOTE: If enabled, the processor clock speed and core voltage are adjusted dynamically based on the processor load. Virtualization Allows you to enable or disable Intel Virtualization Technology feature for the processor.
  • Page 106 Advanced Performance Options Overclocking Feature Core Over Clocking Level Allows you enable or disable the OC level1/level2 setting and adjust the processor flex ratio and voltage in the Customization mode. Computrace Allows you to enable or disable the Computrace service using the Absolute software.

  • Page 107: Clearing Cmos Settings

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Locate the CMOS jumper (P217) on the system board. For information on the location of the CMOS jumper, see "System-board...

  • Page 108: Clearing Forgotten Passwords

    Replace the jumper plug on pins 215. Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: Turn on your computer. Go to www.dell.com/support.
  • Page 109 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Click Drivers & downloads → Find it myself. Select the operating system installed on your computer.

  • Page 110: Troubleshooting

    Invoke diagnostics boot by either of the methods that are suggested below: Power on the computer. As the computer boots, press the F12 key when the Dell logo is displayed. In the boot menu screen, use Up/Down arrow key to select the Diagnostics option and then press Enter.

  • Page 111: Flashing Bios (Usb Key)

    Double-click the BIOS update file icon and follow the instructions on the screen. Backup media and recovery options Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup Media and Recovery...

  • Page 112: Wi-Fi Power Cycle

    Wi-Fi power cycle If your computer is unable to access the internet due to Wi-Fi connectivity issues a Wi-Fi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a Wi-Fi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. Turn off your computer.

  • Page 113: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 9. Self-help resources Information about Dell products and services www.dell.com Dell Help & Support app Tips Contact Support In Windows search, type Contact Support, and press Enter.

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