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Troubleshooting: Dell™ Premium Remote Control
Adjusting the Contrast on the LCD Display
Reinstalling the LCD Software Service
Common Problems and
Solutions
Getting Help
Adjusting the Contrast on the LCD Display
To adjust the contrast on the LCD display, perform the following steps:
1. With the LCD screen active, press and hold the
2. Continue to hold the
button after the LCD screen turns off for 5 more seconds.
3. The LCD Contrast adjustment screen will appear.
4. Use the menu navigation up and down arrows to adjust to the desired appearance.
NOTE: The contrast settings range from 0 (lightest) to 21 (darkest).
5. Press any button to exit.
6. If no button is pressed, the display will time out in about 5 seconds.
NOTE: The contrast value is stored, even when removing the batteries.
Reinstalling the LCD Software Service Application
NOTE: For some systems, the Dell Resource CD is labeled as the Drivers and Utilities CD.
To reinstall the Dell Premium Remote Control LCD Software Service Application, perform the following steps:
1. With Windows® running on your computer, insert the Dell Resource CD into your CD/DVD-ROM drive.
2. If the Dell Resource CD window does not open automatically, double-click the My Computer icon on your desktop, and then double-click the CD/DVD-ROM
drive containing the Dell Resource CD.
3. Locate the install package provided on the Dell Resource CD for your Dell Premium Remote Control.
4. Follow the instructions provided by the Dell Resource CD to extract and install the application.
Common Problems and Solutions
Cursor Control Issues
Problem
The LCD screen does not match or
show the updates to the Windows
Media Player audio library.
The Menu Navigation buttons are non-
responsive while the LCD screen is
active.
The cursor does not move when the
"Motion by Gyration" button is
pressed.
The cursor movement is choppy or
erratic.
The cursor moves too fast or too slow.
The cursor drifts on the screen.
The Power/Standby button does not
wake the computer out of Standby
mode.
Application
button located beneath the LCD screen.
Cause
The LCD Software Service
Application did not update
correctly.
The LCD screens needs to be
manually refreshed.
The LCD screens needs to be
manually refreshed.
The LCD Software Service
Application has lost contact with
the remote control.
The remote control is out of range
with the computer.
The remote control and computer
are not connected.
The batteries are low.
There may be radio interference
near the computer.
The speed or acceleration is not
set properly.
The remote control sensor may
require self-recalibration.
If the BIOS setting for Wake from
USB is disabled, the system will
not turn back on via the remote
Solution
Restart the
LCD Software Service
Application, by clicking the Dell Premium
Remote Control
(green) icon on the
Windows Taskbar, and clicking "Restart."
Press the
button to return to the Main
Menu.
Use the menu navigation buttons to move
up or down from the current level in the LCD
screen.
Refresh the LCD screen by pressing the
button for three seconds to shut off the LCD
screen, then pressing the
button again
to turn the LCD screen back on.
Place the remote control closer to the
computer.
Connect the Dell Premium Remote Control
with your
computer.
Replace the batteries.
Move any electronic devices away from PC
(i.e., speakers, radio, etc.).
Change the cursor tracking speed under the
Mouse settings in the Control Panel.
Place the remote control on a flat surface for
5 or more seconds. The gyroscope will
perform a self-steady routine to identify and
eliminate drift.
Enable the wake from USB option in the
system BIOS. For information on accessing
the system BIOS, see your Owner's Manual.
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