Contacting Sony - Sony KD-27FS170, KD-32FS170, KD-36FS170 Operating Instructions Manual

Problem
Cannot cycle through
the other video
equipment connected
to the TV
Screen Mode feature
does not function
VIDEO 3 input
problems
Audio
Problem
Good picture, no
sound
Low or no audio
(TV and cable box)
Channels
Problem
I cannot receive
higher number
channels (UHF) when
using an antenna
Cable stations don't
seem to work
I have no digital
channels

Contacting Sony

Before calling our Customer Information Services Center or visiting our website, reset the TV to factory settings (see
page 13). Please have your TV serial number ready. The number is located on the rear of your TV and on the front
cover of this manual.
Our Customer Information Services Center phone number is 1-800-222-SONY (7669) (US residents only) or 1-877-899
SONY (7669) (Canadian residents only). Our website is http://www.sony.com/TV support.
Possible Remedies
❏
Be sure the Video Label option is not set to Skip (see page 28).
❏
Screen Mode is available only for digital 16:9 programming in
digital tuning mode. See page 17 for details.
❏
VIDEO 3 inputs accept only 480i signal formats. Be sure the
connected device is not set to output a format 480p or higher.
Possible Remedies
❏
Press so that Muting disappears from the screen. Your TV
may be set to Auto SAP in the MTS option within the Setup
Menu.
❏
Press VOL+ to adjust your TV's volume.
❏
Some cable boxes have volume level controls. Check and see if
your cable box remote has a volume control.
Possible Remedies
❏
Make sure Cable is set to Off in the Channel Setup Menu
(page 22).
❏
Perform Auto Program to add channels that are not presently in
memory (page 13).
❏
Make sure Cable is set to On in the Channel Setup Menu
(page 22).
❏
Perform Auto Program to add channels that are not presently in
memory (page 13).
❏
You may not have any digital channels available. Try running
the Auto Program feature to search for digital channels (see
page 31). If there are none available, press the
switch to analog mode.
button to
37