Troubleshooting; Before Requesting Service - Sony PLAYSTATION PSP-3002 Safety And Support

Troubleshooting

Before requesting service

Go through this section if you experience difficulty in operating the
PSP system. Should any problem persist, contact the appropriate
®
PSP customer service helpline which can be found within every PSP
®
format software manual.
Power, battery and charging issues
The power does not turn on.
, The battery charge may have run out. Charge the battery.
, Check that the Battery Pack is properly inserted.
The battery does not charge, or does not fully recharge.
, When using the AC adaptor, check that the AC Adaptor or the AC
Power Cord are properly inserted in the system and the electrical
outlet.
, When using the USB cable, check that the USB cable is fully
inserted into the system and the USB device and that the USB
device is turned on.
, The battery may not charge efficiently or charging may take
longer depending on the usage conditions or environmental factors
during charging. For details, see "About the battery"
( page 10).
, Check that the system connectors (such as the USB connector) and
the AC adaptor or USB cable connectors are clean. If not, wipe the
connectors with a soft, dry cloth.
, When using an AC adaptor, check that the correct AC Adaptor for
this product is being used.
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Before requesting service
, Some USB devices cannot be used to charge the battery.
For details, see "About the battery" (
, When you connect a USB cable during gameplay, the PSP
system does not automatically change to USB mode.
, If "USB Auto Connect" under
"Off", the system must be set to USB mode manually. Select
(USB Connection) under
®
The battery charge doesn't last long.
, The charge may run out sooner depending on the storage method,
usage conditions or environment factors. For details, see "About
the battery" (
The Battery Pack is bulged or swollen.
, If the Battery Pack bulges, replace the Battery Pack immediately.
Screen
The screen suddenly turns dark.
, If "Backlight Auto-Off" under
set, the LCD screen's backlight will automatically turn off if the
system is left inactive for the set amount of time.
, If "Auto Sleep" under
system will automatically enter sleep mode if left inactive for the
set amount of time.
The screen is dark and hard to see.
, Use the display button on the system front to adjust the brightness.
page 10).
(System Settings) is set to
(Settings).
page 10).
(Power Save Settings) has been
(Power Save Settings) has been set, the
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