Troubleshooting - Sony UP-DR100 Instructions For Use Manual

Troubleshooting

Before submitting the product for repair, please recheck
the following. If the unit still does not operate properly,
contact your supplier or nearest Sony Service Center.
Problem Cause and Remedy
Cannot load the paper You may be trying to load the paper
with the right and left sides reversed.
tLoad the paper after matching the
Cannot load the ink You may be trying to load the spools of
ribbon the ink ribbon wrongly.
tLoad the ink ribbon after matching
NO PAPER is The paper roll is not loaded correctly.
tLoad the paper correctly. (page 9)
displayed even though
paper roll is loaded.
NO RIBBON is The ink ribbon is not loaded correctly.
tLoad the ink ribbon correctly.
displayed even though
the ink ribbon is
loaded.
The image is printed The paper is loaded at an angle. Try to
out of place on the eject several sheets of paper by
paper. keeping the FEED button pressed for
more than one second after loading.
tEjecting the paper by pressing the
Paper is left even This is not a malfunction. Extra sheets
though PAPER END of paper are provided with each roll of
is displayed. paper.
tRemove the remaining paper and
Ink ribbon is left even This is not a malfunction. Extra ink
though RIBBON END ribbon is provided.
tRemove the remaining ink ribbon
is displayed.
HEAD IN COOLING The filter may be dirty.
tClean the filter. (page 22)
is displayed
frequently.
A vertical white stripe Dust may have accumulated on the
appears on the thermal head.
tClean the thermal head elements
printout.
26
Troubleshooting
colors of the flange of the paper and
the flange holder of the printer
correctly. (page 11)
the colors of the spools of the ink
ribbon and the spool holders of the
printer correctly. (page 11)
(page 9)
FEED button helps to put the
remaining paper in the correct
position. (page 12)
load a new ink ribbon and paper
roll. (page 9)
and load a new ink ribbon and paper
roll. (page 9)
with a soft dry cloth. (page 23)