Brother ADS-3600W Service Manual
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Brother ADS-3600W Service Manual

Brother advanced document scanner
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Brother Advanced Document Scanner
Read this manual thoroughly before maintenance work.
Keep this manual in a convenient place for quick and easy reference at all times.
Nov., 2015
SM-PT084
(2)
SERVICE MANUAL
MODEL:
ADS-2800W/3600W
Confidential

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Summary of Contents for Brother ADS-3600W

  • Page 1 Brother Advanced Document Scanner SERVICE MANUAL MODEL: ADS-2800W/3600W Read this manual thoroughly before maintenance work. Keep this manual in a convenient place for quick and easy reference at all times. Nov., 2015 SM-PT084 Confidential...
  • Page 2 © Copyright Brother 2015 All rights reserved. No part of this publication may be reproduced in any form or by any means without permission in writing from the publisher. All other product and company names mentioned in this manual are trademarks or registered trademarks of their respective holders.
  • Page 3 The contents of this manual and the specifications of this product are subject to change without notice. Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

  • Page 4: Table Of Contents

    CONTENTS SAFETY INFORMATION.................... v CHAPTER 1 SUPPLEMENTAL SPECIFICATIONS 1. GENERAL ............................ 1-1 2. NETWORK CONNECTIVITY......................1-3 3. SERVICE INFORMATION......................1-3 4. CONSUMABLE PARTS ....................... 1-3 5. PAPER ............................1-4 Paper Handling ........................1-4 Media Specifications......................1-4 6. SCANNER ............................ 1-5 CHAPTER 2 ERROR INDICATIONS &...
  • Page 5 4.4.1 Does not respond to operation from a computer ........... 2-24 4.4.2 Cannot read data ....................2-24 Troubleshooting for Control Panel Problems..............2-25 4.5.1 Nothing is displayed on the LCD ................2-25 4.5.2 Control panel is inoperable..................2-25 Troubleshooting for Network Problems ................2-26 4.6.1 Cannot scan via network connection..............
  • Page 6 9.14 Paper feed jam sensor PCB / Multi feeding sensor PCB ASSY (Sent) ......3-42 9.15 Document detection sensor PCB ASSY ................3-44 9.16 First side CIS unit / First side CIS flat cable ..............3-45 9.17 Front cover sensor......................3-47 9.18 Feed belt / Feed motor ......................
  • Page 7 1.1.1 Method of entering maintenance mode for service personnel ........ 5-1 1.1.2 Method of entering end-user accessible maintenance mode ........5-2 List of Maintenance Mode Functions ................... 5-3 Details of Maintenance Mode Functions................5-4 1.3.1 Initialize EEPROM parameters (function code: 01, 91) ........... 5-4 1.3.2 ADF performance test (function code: 08) ..............

  • Page 8: Safety Information

    SAFETY INFORMATION WARNING WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries. CAUTION CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries. Important Important indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.
  • Page 9 To use the Machine Safely  Please keep these instructions for later reference and read them before attempting any maintenance. If you do not follow these safety instructions, there is a possibility of a fire, electrical shock, burn or suffocation. WARNING DO NOT expose the machine to direct sunlight, excessive heat, open flames, corrosive gasses, moisture or dust.
  • Page 10 Important • DO NOT place your machine next to sources of interference, such as speakers or the base units of non-Brother cordless telephones. Doing so may interfere with the operation of the machine's electronic components. • DO NOT connect your machine to an AC power outlet controlled by wall switches or automatic timers.
  • Page 11 • DO NOT use the machine or handle the cord if the cord has become worn or frayed. If unplugging the machine, DO NOT touch the damaged/frayed part. • Brother strongly recommends that you DO NOT use any type of extension cord. This product was packaged in a plastic bag. To avoid suffocation, keep this plastic bag away from babies and children.
  • Page 12 DO NOT use the unit near any liquids, for example, near a bath tub, wash bowl, kitchen sink or washing machine, in a wet basement or near a swimming pool. DO NOT use a damaged AC adapter. DO NOT place heavy objects on, damage, or modify the AC adapter. DO NOT forcibly bend the cord of the AC adapter.
  • Page 13 Do not disassemble or modify the machine, otherwise fire or electric shock may result. If the machine requires repair, contact the place of purchase or Brother Authorized Service Personnel. If the machine becomes hot, releases smoke, or generates any strong or unusual odors, immediately unplug the machine from the power outlet and call Brother Customer Service.
  • Page 14 DO NOT swing the AC adapter around or play with it. Doing so may result in injury to yourself or others. IMPORTANT (ADS-2800W, ADS-3600W only) DO NOT touch the Touchscreen immediately after plugging in the power cord or turning the machine on. Doing this may cause an error.
  • Page 15 DO NOT attempt to service the unit yourself because disassembling the unit may expose you to dangerous voltage points and other risks and may void your warranty. Refer all servicing to a Brother Authorized Service Center. For the location of your nearest Brother Authorized Service Center, please call:...

  • Page 16: Chapter 1 Supplemental Specifications

    CHAPTER 1 SUPPLEMENTAL SPECIFICATIONS 1. GENERAL Part ADS-2800W ADS-3600W Scanning Method Dual CIS Resolution From ADF Max 600 x 600 dpi (Optical) Resolution (Interpolated) Max 1200 x 1200 dpi Scanning One-sided 30 ppm 300 dpi 50 ppm 300 dpi Speed monochrome (2.0 seconds (A4/LTR))
  • Page 17 <Computer requirements> Hard Disk Space Supported Processor to install Computer Platform & PC Interface Minimum Operating System Version Software Speed Functions Drivers Applications ® ® ® Windows Windows Scanning Intel 150 MB 1 GB ® Operating Home Pentium ® System Windows 10/100/1000 Professional...

  • Page 18: Network Connectivity

    MTBF 4,000 hours MTTR 0.5 hours Maximum monthly volume ADS-2800W: 60,000 sheets (A4/LTR) ADS-3600W: 100,000 sheets (A4/LTR) Specifications are subject to change without notice. 4. CONSUMABLE PARTS Part All Models Reverse Roller Up to 200,000 sheets (A4/LTR) (User replacement parts)

  • Page 19: Paper

    5. PAPER Paper Handling Part All Models ADF Input 50 sheets ADF Output 50 sheets Duplex (Scan) Specifications are subject to change without notice. Media Specifications Part All Models Paper Plain Paper, Thin Paper, Thick Paper, Thicker Paper, Recycled Input Paper, Post Card (JPN), Business Card, Plastic Card Media 27 to 413 g/m...

  • Page 20: Scanner

    XP Home Edition and Windows XP Professional. *2 For the latest driver updates for the Mac OS X you are using, visit us at http://support.brother.com/. *3 Server OS is supported Scanner Driver Only. Specifications are subject to change without notice.

  • Page 21: Chapter 2 Error Indications & Troubleshooting

    CHAPTER 2 ERROR INDICATIONS & TROUBLESHOOTING 1. INTRODUCTION Troubleshooting is a collection of solution procedures that service personnel should follow if an error or malfunction occurs in the machine. It is difficult to determine troubleshooting procedures for all possible problems that may occur in the future. Therefore, this chapter describes typical problem cases and recovery procedures for these.

  • Page 22: Checks Before Commencing Troubleshooting

    Checks before Commencing Troubleshooting Check the following items before commencing repairs on the machine. Operating environment  (1) The machine is placed on a flat, stable surface. (2) The machine is used in a clean environment where the temperature is between 10°C (50°F) and 32.5°C (90.5°F) and the relative humidity is maintained between 20% and 80%.

  • Page 23: Overview

    2. OVERVIEW Cross-section Drawing Document detection actuator Document stopper Reverse roller Document tray Multi feeding sensor (Sent) Document scanning position actuator Second side CIS unit Pick up roller Paper feed jam actuator (Duplex scanning speed 100 ipm model only) Eject jam actuator (Duplex scanning speed Multi feeding sensor (Receive) 100 ipm model only)

  • Page 24: Paper Feeding

    Paper Feeding Feed path <Front side> <Back side> Fig. 2-2 Confidential...

  • Page 25: Operation Of Each Part

    Operation of Each Part Part name Operation Pick up roller / Separates documents set in the document tray into single Reverse roller sheets, and feeds them into the machine. Multi feeding sensor Detects whether multiple documents are fed into the machine. Feed roller Feeds the document.

  • Page 26: Block Diagram

    Block Diagram Panel unit Front cover sensor Duplex Scanning Speed100 ipm model only USB host PCB NFC PCB Panel PCB Wireless LAN PCB Key PCB Touch panel unit Feed motor Pick up motor First side CIS unit Main PCB Second side CIS unit DC jack Multi feeding sensor PCB ASSY (Sent)

  • Page 27: Main Components

    Main Components Document tray Paper feed jam sensor Front cover ASSY Multi feeding sensor PCB ASSY (Receive) Document scanning position sensor PCB Eject jam sensor Flat cable support film Side cover L Pick up roller Back cover Second side CIS unit Feed belt Feed motor Front cover L...

  • Page 28: Error Indications

    3. ERROR INDICATIONS The machine is equipped with self-diagnostic function. If the machine does not work normally, it judges that an error has occurred. Then indicates the corresponding error message on the LCD to help service men to quickly find out the problem. Error Codes Errors in the shaded columns do not usually occur during normal use.
  • Page 29 Error Refer Error Refer Problem Problem codes codes 4004 ― 6102 ― 4200 ― 6103 ― 4201 ― 6104 ― 4202 ― 6200 ― 4203 ― 6201 ― 4204 ― 6202 ― 4300 ― 6203 ― 4400 ― 6204 ― 4500 ―...
  • Page 30 Error Refer Error Refer Problem Problem codes codes 7501 ― 8801 ― 7502 ― 8802 ― 7601 ― 8808 ― 7602 ― 8809 ― 7701 ― 880A ― 7702 ― 8901 ― 7800 ― 8902 ― 7900 ― 8903 ― 7B01 ―...
  • Page 31 Error Refer Error Refer Problem Problem codes codes 9601 ― AC00 ― 9608 ― AD00 ― 9701 ― AE00 ― 9702 ― AF00 ― Detected that the first side CIS 9703 ― B000 flat cable or second side CIS flat 2-16 cable was not inserted correctly.
  • Page 32 Error Refer Error Refer Problem Problem codes codes Failed to initialize the NFC E400 ― E900 2-17 module. An USB device not within the An error occurred during access specifications is connected to E500 to the DRAM in the main PCB 2-17 EC00 2-17...

  • Page 33: Error Messages

    Error Messages The error messages displayed on the LCD of the machine and their description are shown in the table below. Error Refer Display Guidance Description codes Cover is Open Close the Front Cover. The front cover sensor detected A400 2-15 an open front cover.

  • Page 34: Troubleshooting

    4. TROUBLESHOOTING Error Cause and Remedy Error code 8100  A document longer than the specified length was set and scanned. <User Check> • Set the document length within the standard. Step Cause Remedy Dirt on the eject roller Clean the eject roller. Feed belt failure Replace the feed belt.
  • Page 35 Error code A400  The front cover sensor detected an open front cover. <User Check> • Close the front cover correctly. Step Cause Remedy Connection failure of the front Reconnect the front cover sensor harness. cover sensor harness Front cover sensor attachment Reattach the front cover sensor.
  • Page 36 Error code B000  Detected that the first side CIS flat cable or second side CIS flat cable was not inserted correctly. Step Cause Remedy Connection failure of the first Reconnect the first side or second side CIS flat side or second side CIS flat cable.
  • Page 37 Error code E500  An error occurred during access to the DRAM in the main PCB ASSY. Error code E600 Write error in the EEPROM of the main PCB ASSY Step Cause Remedy Main PCB failure Replace the main PCB ASSY. ...

  • Page 38: Troubleshooting For Image Defects

    Troubleshooting for Image Defects 4.2.1 Defect examples Light Faulty registration Dark or bluish white Completely Vertical streaks White vertical blank streaks Hue defect Expanded image Dot or dirt Fig. 2-5 4.2.2 Troubleshooting according to image defect  Light <User Check> - Check that the contrast setting is not too light.
  • Page 39 Faulty registration  Step Cause Remedy Document scanning position Reattach the document scanning position actuator caught in sections of the actuator. machine  Dark or bluish white <User Check> - Check that the contrast setting is not too dark. Step Cause Remedy Incorrect white level correction data Execute the maintenance mode function...
  • Page 40 Vertical streaks  <User Check> - Clean the CIS glass. - Clean the feeding path. Step Cause Remedy First side or second side CIS unit Replace the first side or second side CIS failure unit.  White vertical streaks <User Check> - Wipe the first and second side CIS glass four times in the same direction with a cleaning cloth.
  • Page 41 Expanded image  Step Cause Remedy The maintenance mode function Execute the maintenance mode function "Acquire white level data and set "Acquire white level data and set CIS scan CIS scan area" are not set. area". (Refer to "1.3.12" in Chapter Old firmware Install the latest version firmware.

  • Page 42: Troubleshooting For Document Paper Feeding Problems

    Troubleshooting for Document Paper Feeding Problems 4.3.1 No document is fed <User Check> - Check that the paper used for the document is within the standard. If it is not within the standard, use a carrier sheet (Models with carrier sheet only). - Check that the number of documents set is within the standard.

  • Page 43: Document Becomes Jammed

    4.3.3 Document becomes jammed <User Check> - Check that the paper used for the document is within the standard. If it is not within the standard, use a carrier sheet (Models with carrier sheet only). - Check that the document is not wrinkled. If wrinkled, use a carrier sheet (Models with carrier sheet only).

  • Page 44: Troubleshooting For Software Problems

    Troubleshooting for Software Problems End users can solve problems related to software, for instance, scanning is not possible from a computer although scanning can be performed from the machine, as long as they follow the User Check items. If the problem still cannot be solved, follow each procedure according to the step number in the tables below.

  • Page 45: Troubleshooting For Control Panel Problems

    Troubleshooting for Control Panel Problems 4.5.1 Nothing is displayed on the LCD <User Check> - Check that the AC power cord or DC plug is connected correctly. Step Cause Remedy Connection failure of the panel PCB Reconnect the panel PCB harness. harness Connection failure of the LCD flat Reconnect the LCD flat cable.

  • Page 46: Troubleshooting For Network Problems

    Troubleshooting for Network Problems 4.6.1 Cannot scan via network connection <User Check> - Check the relevant section in the Network Setting Guide. - Check the network connection. - Reset the network. (Refer to the User's Guide.) - Check the LAN cable. Step Cause Remedy...

  • Page 47: Troubleshooting For Other Problems

    Troubleshooting for Other Problems 4.7.1 Machine does not turn ON <User Check> - Check that the power cord or DC plug is connected to the host correctly. Step Cause Remedy Connection failure of the panel PCB Reconnect the panel PCB harness. harness Power cord failure Replace the power cord.

  • Page 48: Cannot Register

    4.7.5 Cannot register <User Check> - Check that the number of items registered has not been exceeded. - Check the network connection. - Check the relevant section in the Network Setting Guide. Step Cause Remedy Main PCB failure Replace the main PCB ASSY. 4.7.6 Counter does not reset even the consumable part has been replaced <User Check>...

  • Page 49: Chapter 3 Disassembly/Reassembly

    CHAPTER 3 DISASSEMBLY/REASSEMBLY 1. SAFETY PRECAUTIONS To avoid creating secondary problems by mishandling, follow the warnings and precautions below during maintenance work. • Be careful not to lose screws, washers, or other parts removed. • Be sure to apply grease to applicable positions specified in this chapter. •...

  • Page 50: Packing

    2. PACKING Confidential...

  • Page 51: Screw Catalogue

    3. SCREW CATALOGUE Taptite bind B Screw cup Taptite bind B Screw cup M3x8 M3x6 Taptite bind B M4x10 Taptite cup B Screw bind Taptite cup B Screw bind M3x6 M2.6x10 (BK) Taptite cup B M3x10 Confidential...

  • Page 52: Screw Torque List

    4. SCREW TORQUE LIST Tightening Location of screw Screw type Q'ty torque N · m (kgf · cm) Bottom cover ASSY Taptite bind B M3x8 0.50.1 (51) Back cover ASSY Taptite cup B M3x10 0.50.1 (51) USB host FG plate Taptite cup B M3x10 0.50.1 (51) Drive earth plate...

  • Page 53: Lubrication

    5. LUBRICATION There are no applicable parts for lubrication. Confidential...

  • Page 54: Overview Of Gears

    6. OVERVIEW OF GEARS There are no gears to be disassembled. Confidential...

  • Page 55: Harness Routing

    7. HARNESS ROUTING Main PCB ASSY Feed motor harness (RD) Paper feed motor harness (BK) USB host harness (WH) FG harness (YW) Panel flat cable First side CIS flat cable Document detection / Document scanning position sensor harness (GR, WH) Front cover sensor harness (WH) FG harness (GR)
  • Page 56 Right side of the machine Paper feed motor harness (BK) Feed motor harness (RD) Front cover sensor harness (WH) Rear side of the machine Multi feeding sensor harness (Receive) (RD, BK, WH, BL) Paper feed motor harness (BK) Feed motor harness (RD) Harness colors are subject to change for some reason.
  • Page 57 Panel unit NFC flat cable Touch panel flat cable Key PCB flat cable FG harness (YW) Panel flat cable FG harness (GR) Second side CIS flat cable Paper feed jam sensor harness (RD) Multi feeding sensor harness (Sent) (WH, BK) Eject jam sensor harness Document detection sensor harness (GR) (BL)

  • Page 58: Disassembly Flow Chart

    8. DISASSEMBLY FLOW CHART Disassembly / Re-Assembly (second) 9.1 Reverse roller / Pick 9.11 Second side CIS 9.2 Bottom cover ASSY 9.2 Exit stopper up roller unit 15/20 10/10 9.5 Wireless LAN PCB 9.6 USB host PCB 9.3 Back cover ASSY ASSY 15/20...

  • Page 59: Disassembly Procedure

    9. DISASSEMBLY PROCEDURE Preparation  Disconnecting Cables and Removing Accessories Prior to proceeding with the disassembly procedure, (1) Disconnect the following: • AC adapter (AC power cord) • USB cable (if connected) • LAN cable (if connected) • USB flash memory (if connected) (2) Remove the following: •...

  • Page 60: Reverse Roller / Pick Up Roller

    Reverse roller / Pick up roller (1) Push the release button, and open the front cover ASSY. (2) Open the reverse roller cover to remove the reverse roller from the machine. Reverse roller Reverse roller cover Release button Front cover ASSY Fig.
  • Page 61 (4) Open the pick up roller cover. (5) Turn the lever in the direction of the arrow A to unlock and remove the pick up roller from the machine. Pick up roller Lever Lever hook Groove Pick up roller cover Fig.

  • Page 62: Bottom Cover Assy / Exit Stopper

    Bottom cover ASSY / Exit stopper (1) Remove the four taptite bind B M3x8 screws, and remove the bottom cover ASSY from the machine. Bottom cover ASSY Taptite bind B M3x8 Fig. 3-4 (2) Remove the two stoppers, and remove the exit tray ASSY from the bottom cover ASSY. (3) Remove the exit stopper from the exit tray ASSY.

  • Page 63: Back Cover

    Back cover (1) Push the release button, and open the front cover ASSY. (2) Open the pick up roller cover to remove the two taptite cup B M3x10 screws from the machine. Taptite cup B M3x10 Pick up roller cover Front cover ASSY Release button Fig.
  • Page 64 (3) Release the four hooks to remove the back cover from the machine in the direction of the arrow. Hooks Hooks Back cover Fig. 3-7 (4) Close the pick up roller cover. 3-16 Confidential...

  • Page 65: Side Cover L/R

    Side cover L/R (1) Release the three hooks, and remove the side cover L from the machine. Hook Side cover L Hooks Fig. 3-8 3-17 Confidential...
  • Page 66 (2) Release the three hooks, and remove the side cover R from the machine. Hook Side cover R Hooks Fig. 3-9 (3) Close the front cover ASSY. 3-18 Confidential...

  • Page 67: Wireless Lan Pcb Assy

    Wireless LAN PCB ASSY (1) Remove the wireless LAN PCB ASSY from the main PCB ASSY. Main PCB ASSY Wireless LAN PCB ASSY Fig. 3-10 3-19 Confidential...

  • Page 68: Usb Host Pcb Assy

    USB host PCB ASSY (1) Disconnect the USB host PCB harness and second side CIS flat cable from the main PCB ASSY. (2) Remove the three taptite cup B M3x10 screws, and remove the USB host FG plate from the machine. (3) Remove the USB host PCB ASSY from the machine.

  • Page 69: Main Pcb Assy

    Main PCB ASSY (1) Check the presence or absence of the copper seal on the main PCB upper shield. Main PCB upper shield Copper seal Fig. 3-12  The presence case of the copper seal (2) Disconnect all harnesses and flat cables connected to the main PCB ASSY. Paper feed motor harness Feed motor...
  • Page 70 (3) Remove the taptite bind B M3x8 screw, and remove the drive earth plate from the machine. Drive earth plate Taptite bind B M3x8 Fig. 3-14 (4) Remove the three taptite cup B M3x10 screws to remove the FG harness (YW), FG harness (GR) and main PCB upper/lower shield from the machine.
  • Page 71 (5) Remove the two screw cup M3x6 screws. (6) Slide the main PCB upper shield in the direction of the arrow. Release the two ribs of the main PCB upper shield from the main PCB lower shield to open the main PCB upper shield.
  • Page 72 (7) Remove the three screw cup M3x6 screws to remove the main PCB ASSY from the main PCB lower shield. Screw cup M3x6 Main PCB ASSY Main PCB lower shield Fig. 3-18 (8) Remove the heat conductive sheet B and heat conductive sheet A from the main PCB ASSY. Heat conductive sheet B Heat conductive sheet A Main PCB ASSY...
  • Page 73 The absence case of the copper seal  (2) Remove the two screw cup M3x6 screws, and remove the main PCB upper shield from the machine. Main PCB lower shield Ribs Screw cup M3x6 Main PCB upper shield Ribs Main PCB upper shield Main PCB upper shield Sponge Main PCB ASSY...
  • Page 74 (3) Disconnect all harnesses and flat cables connected to the main PCB ASSY. Paper feed motor harness Feed motor harness Panel flat Main PCB ASSY cable First side CIS flat cable Paper feed / Eject jam sensor harness Front cover sensor harness Multi feeding sensor harness (Sent) Multi feeding sensor...
  • Page 75 (5) Remove the heat conductive sheet B and heat conductive sheet A from the main PCB ASSY. Heat conductive sheet B Heat conductive sheet A Main PCB ASSY Fig. 3-23 Assembling Note: • Attach the heat conductive sheet A and heat conductive sheet B in the red frame described in the figure above.

  • Page 76: Front Cover L/R

    Front cover L/R (1) Release the hook of the front cover L, and remove the front cover L from the machine. Front cover L Slit Hook Fig. 3-24 Assembling Note: • When assembling the front cover L, engage the slit of the front cover L with the rib of the machine.
  • Page 77 (2) Release the hook of the front cover R, and remove the front cover R from the machine. Slit Front cover R Hook Fig. 3-25 Assembling Note: • When assembling the front cover R, engage the slit of the front cover R with the rib of the machine.

  • Page 78: Front Cover Assy

    Front cover ASSY (1) Release all the panel unit harnesses from the securing fixtures. (2) Push the release button, and open the front cover ASSY. (3) Remove the two bosses, and remove the front cover ASSY from the machine. Release button Boss Front cover ASSY Boss...

  • Page 79: Panel Unit / Panel Flat Cable / Panel Pcb / Lcd / Touch Panel Unit / Nfc Pcb Assy

    9.10 Panel unit / Panel flat cable / Panel PCB / LCD / Touch panel unit / NFC PCB ASSY (1) Remove the two taptite cup B M2.6x10 (BK) screws. (2) Release the four tabs to lift the front cover ASSY. Slide the panel unit in the direction of the arrow to release the four hooks, and remove the panel unit from the front cover ASSY.

  • Page 80: Panel Unit / Panel Flat Cable / Panel Pcb / Lcd / Touch Panel Unit / Nfc Pcb Assy

    (3) Disconnect the key PCB flat cable from the panel PCB ASSY and release it from the securing fixtures. (4) Remove the six taptite cup B M3x10 screws. Release the three hooks to remove the LCD presser base from the panel unit. Taptite cup B M3x10 Taptite cup B M3x10 LCD presser base...
  • Page 81 (5) Release the lock, and disconnect the LCD flat cable from the panel PCB ASSY. Remove the LCD. (6) Disconnect the touch panel flat cable from the key PCB ASSY. (7) Remove the taptite cup B M3x10 screw to remove the touch panel unit. LCD flat cable Taptite cup B M3x10 Touch panel unit...
  • Page 82 (8) Release the panel flat cable and FG harness (YW) from the securing fixtures and disconnect it from the panel PCB ASSY. (9) Disconnect the NFC flat cable from the panel PCB ASSY. (10) Remove the three taptite cup B M3x10 screws, and remove the FG harness (YW) and panel shield plate top from the panel unit.
  • Page 83 (12) Release the hook to remove the NFC PCB ASSY from the panel unit. NFC PCB ASSY NFC flat cable Panel unit Hook Fig. 3-33 Assembling Note: • When connecting the NFC flat cable, fold it as shown in the figure below. Mountain fold at the end of reinforcing plate.

  • Page 84: Second Side Cis Unit / Second Side Cis Flat Cable / Flat Cable Support Film

    9.11 Second side CIS unit / Second side CIS flat cable / Flat cable support film (1) Push the two ribs outwards to remove the second side CIS unit from the front cover ASSY. Disconnect the second side CIS flat cable from the second side CIS unit. (2) Remove the second side CIS spring from the machine.
  • Page 85 (3) Remove the flat cable support film from the front cover ASSY. Assembling Note: • Flat cable support film should not be reused as its double-sided tape looses the adhesive force once it is removed. Replace it with a new one. (4) Remove the second side CIS flat cable from the front cover ASSY.

  • Page 86: Eject Jam Sensor Pcb

    9.12 Eject jam sensor PCB (1) Release the paper feed / eject jam sensor harness from the securing fixtures. Release the hook to remove the eject jam sensor PCB from the sensor holder C. (2) Remove the two screw cup M3×6 screws, and remove the FG harness, FG spring A, and FG spring B from the EJ pinch roller support plate.

  • Page 87: Document Scanning Position Sensor Pcb

    9.13 Document scanning position sensor PCB (1) Remove the guide film from the front cover ASSY. Assembling Note: • Guide film should not be reused as its double-sided tape looses the adhesive force once it is removed. Replace it with a new one. (2) Remove the two screw cup M3x6 screws.
  • Page 88 (3) Remove the taptite bind B M3x8 screw and screw cup M3x6 screw. Lift the FG spring. Slide the pinch roller support in the direction of the arrow a to release it from the rib, and remove it from the front cover ASSY in the direction of the arrow b. Remove the spring A and two springs B.
  • Page 89 (4) Release the document scanning position sensor harness from the securing fixtures. Release the hook to remove the document scanning position sensor PCB from the front cover ASSY. (5) Disconnect the document scanning position sensor harness from the document scanning position sensor PCB.

  • Page 90: Paper Feed Jam Sensor Pcb / Multi Feeding Sensor Pcb Assy (Sent)

    9.14 Paper feed jam sensor PCB / Multi feeding sensor PCB ASSY (Sent) (1) Release the hook to remove the paper feed jam sensor PCB from the document scanning position actuator holder. Paper feed jam sensor PCB Hook Document scanning position actuator holder Fig.
  • Page 91 (2) Remove the two taptite bind B M3x8 screws, and remove the document scanning position actuator holder from the front cover ASSY. (3) Release the multi feeding sensor harness from the securing fixtures, and remove the multi feeding sensor PCB ASSY (Sent) from the front cover ASSY. Taptite bind B M3x8 Document scanning position...

  • Page 92: Document Detection Sensor Pcb Assy

    9.15 Document detection sensor PCB ASSY (1) Remove the two taptite bind B M3x8 screws, and remove the PF pinch roller holder from the front cover ASSY. (2) Release the document detection sensor harness from the securing fixtures. Release the hook to remove the document detection sensor PCB ASSY from the front cover ASSY.

  • Page 93: First Side Cis Unit / First Side Cis Flat Cable

    9.16 First side CIS unit / First side CIS flat cable (1) Release the hook to remove the first side CIS unit from the machine. (2) Disconnect the first side CIS flat cable from the first side CIS unit. Hook First side CIS unit First side CIS flat cable Fig.
  • Page 94 (3) Release the hook to remove the core and first side CIS flat cable from the machine. Remove the core from the first side CIS flat cable. Core Hook First side CIS flat cable Fig. 3-46 HARNESS ROUTING: Refer to “1.

  • Page 95: Front Cover Sensor

    9.17 Front cover sensor (1) Release the front cover sensor harness from the securing fixtures. Remove the taptite bind B M3x8 screw, and remove the front cover sensor holder from the machine. (2) Release the two hooks to remove the front cover sensor from the front cover sensor holder. Front cover sensor harness Hook...

  • Page 96: Feed Belt / Feed Motor

    9.18 Feed belt / Feed motor (1) Release the feed motor harness, paper feed motor harness and multi feeding sensor harness from the securing fixtures of the lower frame. (2) Remove the four taptite cup B M3x10 screws, and remove the lower frame from the machine.
  • Page 97 (3) Loosen the screw cup M3x6 screw to eliminate the tension on the tension pulley. (4) Remove the feed belt. (5) Remove the two screw bind M3x6 screws, and remove the feed motor from the machine. Feed motor Screw cup M3x6 Feed belt Screw bind Tension pulley...

  • Page 98: Paper Feed Belt / Paper Feed Motor

    9.19 Paper feed belt / Paper feed motor (1) Release the paper feed motor harness from the securing fixtures. (2) Remove the three taptite bind B M4x10 screws. Lift the plate and FG spring, then remove the paper feed motor unit from the machine. Taptite bind B M4x10 Plate FG spring...
  • Page 99 (3) Remove the retaining ring E, and remove the gear. (4) Remove the paper feed belt from the paper feed motor unit. (5) Remove the two screw bind M3x6 screws, and remove the paper feed motor from the paper feed motor unit. Paper feed motor Paper feed belt Screw bind M3x6...

  • Page 100: Multi Feeding Sensor Pcb Assy (Receive)

    9.20 Multi feeding sensor PCB ASSY (Receive) (1) Remove the taptite bind B M3x8 screw, and remove the multi feeding sensor harness guide from the machine. (2) Open the multi feeding sensor harness guide, and remove it from the multi feeding sensor harness. Multi feeding sensor harness guide Taptite bind B M3x8 Multi feeding sensor...
  • Page 101 (3) Remove the two taptite bind B M3x8 screws. Lift the plate, then remove the multi feeding sensor shield plate and multi feeding sensor PCB ASSY (Receive) from the machine. Taptite bind B M3x8 Plate Multi feeding sensor shield plate Multi feeding sensor PCB ASSY (Receive) Fig.

  • Page 102: Chapter 4 Adjusting And Updating Settings As Required After Parts Replacement

    CHAPTER 4 ADJUSTING AND UPDATING SETTINGS AS REQUIRED AFTER PARTS REPLACEMENT 1. IF YOU REPLACE THE MAIN PCB ASSY <What to do after replacement> • Installing firmware (Sub3 Firm / Main Firm) • Adjust touch panel • Setting by country •...

  • Page 103: Installing Firmware (Sub3 Firm / Main Firm)

    Installing Firmware (Sub3 Firm / Main Firm) 1.1.1 Checking firmware version Check whether the firmware installed on the machine is the latest version. If it is the latest version, there is no need to install the firmware. If it is not, be sure to install the firmware to the machine as described in "1.1.2 Installing firmware".

  • Page 104: Installing Firmware

    1.1.2 Installing firmware Firmware installation using USB flash memory (1) Create and save a file for automatic firmware update (file name: "_@$UPD$OP0.8080") under the USB flash memory. (2) Create the "FIRM" folder under the USB flash memory, and save the program file needed for firmware install (ex: LZ5567_$.djf) in the "FIRM"...
  • Page 105 (6) Open the temporary folder and double-click "Filedg32.exe" to start it, then select the "Brother Maintenance USB Printer". (7) Drag and drop the Sub3 firmware (LZ5613_$.djf) in the same folder onto the "Brother Maintenance USB Printer" icon. The firmware file is loaded to the machine, and installing to the flash ROM starts.

  • Page 106: Adjust Touch Panel

    (14) Back light of the LCD flashes randomly during the installation. When installing is completed, the machine restarts and returns to the ready state automatically. Do not disconnect the USB cable or turn OFF the power switch of the computer until installing is completed.

  • Page 107: Setting Serial Number

    (5) Double-click the "MemoryAccessTool.exe" file. The following window appears. (6) Enter the [Y]. Memory writing is activated. (7) In the [Port] field, select the port number assigned to the Brother Maintenance USB Printer. (8) Enter the serial number (15 digits) of the machine in the [Serial No] field, and click the [OK] button.

  • Page 108: Setting Multi Feeding Sensor Threshold

    Setting Multi Feeding Sensor Threshold (1) Connect the machine to your computer using the USB cable in the initial state of maintenance mode. (2) Double-click "brADSmt1.exe" that was saved into the computer to start it. Note: ® • For Windows 8, right-click "brADSmt1.exe"...

  • Page 109: Check Sensor Operation

    (6) Click the [Yes] button. The multi feeding sensor threshold is calculated and stored in the EEPROM of the main PCB. When the setting is completed normally, "OK" is displayed on the screen. If any error is detected during setting, "ERROR" is displayed on the screen. (7) Unplug the AC power cord of the machine.

  • Page 110: Checking Operation After Repair

    Checking Operation after Repair Perform the steps below to check the machine's condition after repair or adjustment. (1) Prepare two DS-001 (LD1625001) test charts and set them to the document tray so that both sides of the test chart can be scanned. (2) Press and hold the key for approximately five seconds while the machine is in the ready state.

  • Page 111: Resetting To Factory Shipping State

    (1) Check that the machine is in the initial state of maintenance mode. (2) Turn ON the power switch of the computer. (3) Check that the "Brother Maintenance USB Printer" is set as a default printer. If not, set it as a default printer.

  • Page 112: If You Replace The Cis Unit

    2. IF YOU REPLACE THE CIS UNIT <What to do after replacement> • Acquire white level data and set CIS scan area • Checking operation after repair  What you need to prepare (1) Calibration sheet (LD1914001) (2) USB flash memory (3) Scan limit sample (4) Test chart DS-001 (LD1625001) Acquire White Level Data and Set CIS Scan Area...
  • Page 113 (4) Press the [*], [2], [8], [6], and [4] keys on the LCD in this order. The following display appears on the LCD, and the machine enters into maintenance mode. (5) Open the front cover and set it on the gray tape of the first side CIS unit so that the white part of the calibration sheet overlaps with it.

  • Page 114: Checking Operation After Repair

    Checking Operation after Repair Perform the steps below to check the machine's condition after repair or adjustment. (1) Prepare two DS-001 (LD1625001) test charts and set them to the document tray so that both sides of the test chart can be scanned. (2) Press and hold the key for approximately five seconds while the machine is in the ready state.
  • Page 115 (10) After the scanning, compare the scanned data on the test chart which framed red in the figure below with the ones in the limit sample. If the result is worse than the limit sample, perform procedures in "Acquire white level data and set CIS scan area" again. And then wipe the first and second side CIS glass with a dry cleaning cloth four times in the same direction, and follow the instructions above again to scan.

  • Page 116: If You Replace The Multi Feeding Sensor

    3. IF YOU REPLACE THE MULTI FEEDING SENSOR <What to do after replacement> • Setting multi feeding sensor threshold • Check multi feeding operation • Checking multi feeding sensor operation  What you need to prepare (1) Sheet for multi feeding sensor threshold setting (LD6340001) (2) Multi feeding sensor threshold setting tool (brADSmt1.exe) Copy this file into the temporary folder created on the C drive.
  • Page 117 (3) Press the [*], [2], [8], [6], and [4] keys on the LCD in this order. The following display appears on the LCD, and the machine enters into maintenance mode. (4) Connect the machine to your computer using the USB cable. (5) Select the model name in the [Select model:] box, and click the [Start] button.

  • Page 118: Check Multi Feeding Operation

    When the setting is completed normally, "OK" is displayed on the screen. If any error is detected during setting, "ERROR" is displayed on the screen. (9) Unplug the AC power cord of the machine. Check Multi Feeding Operation (1) Press and hold the key for approximately five seconds while the machine is in the ready state.

  • Page 119: If You Replace The Panel Assy

    4. IF YOU REPLACE THE PANEL ASSY <What to do after replacement> • Adjusting touch panel (function code: 61) • Checking LCD operation (function code: 12) • Checking control panel operation (function code: 13)  What you need to prepare (1) Touch panel stylus Adjusting Touch Panel (1) Press and hold the...

  • Page 120: Checking Lcd Operation

    (3) Press the [*], [2], [8], [6], and [4] keys on the LCD in this order. The following display appears on the LCD, and the machine enters into maintenance mode. (4) Press the [6], and then the [1] key. The following adjustment screen appears on the LCD.

  • Page 121: Checking Control Panel Operation

    Checking Control Panel Operation (1) Press the [1], and then the [3] key in the initial state of maintenance mode. "00" is displayed on the LCD. (2) Press the keys on the control panel according to the numbers provided on the figure in "1.3.5 Check control panel key operation (function code: 13)"...

  • Page 122: If You Replace The Pick Up Roller / Reverse Roller

    5. IF YOU REPLACE THE PICK UP ROLLER / REVERSE ROLLER <What to do after replacement> • Resetting pick up roller / reverse roller counters Resetting Pick Up Roller / Reverse Roller Counters Refer to the User's Guide to reset the pick up roller or reverse roller counters. 4-21 Confidential...

  • Page 123: Chapter 5 Service Functions

    CHAPTER 5 SERVICE FUNCTIONS 1. MAINTENANCE MODE Maintenance mode is exclusively designed for checking, setting, and adjusting the machine using the keys on the control panel. These buttons allow you to execute sensor operation check, log information and error code display, or worker switch (WSW) setting. How to Enter Maintenance Mode 1.1.1 Method of entering maintenance mode for service personnel <Operating Procedure>...

  • Page 124: Method Of Entering End-User Accessible Maintenance Mode

    1.1.2 Method of entering end-user accessible maintenance mode The maintenance mode functions should only be accessed by service personnel. However, end users are allowed to use some of these functions under the guidance of service personnel over the phone. End users can only use the functions shaded in the table on the "1.2 List of Maintenance Mode Functions".

  • Page 125: List Of Maintenance Mode Functions

    List of Maintenance Mode Functions Function code Function Refer to: Initialize EEPROM parameters ADF performance test Set worker switches (WSW) Check LCD operation Check control panel key operation Save NetConfig data Display software version Check sensor operation 5-11 Change USB No. return value 5-12 Fine-tune scanning position 5-13...

  • Page 126: Details Of Maintenance Mode Functions

    Details of Maintenance Mode Functions 1.3.1 Initialize EEPROM parameters (function code: 01, 91) <Function> This function is used to initialize the setting values for operation parameters, user switches, and worker switches (WSW) registered in the EEPROM. Entering function code 01 initializes most EEPROM areas.

  • Page 127: Adf Performance Test (Function Code: 08)

    1.3.2 ADF performance test (function code: 08) <Function> This function is used to test the performance of the automatic document feeder (ADF). The scanned pages of documents fed by the ADF are counted and the result is displayed on the LCD.

  • Page 128: Set Worker Switches (Wsw) (Function Code: 10)

    1.3.3 Set worker switches (WSW) (function code: 10) <Function> Worker switches shown in the table below can be used to set functions to satisfy various requirements. The switch setting can be changed using the keys on the control panel. Worker switches are factory set to conform with the laws and regulations of the country the machine is shipped to.

  • Page 129: Check Lcd Operation (Function Code: 12)

    1.3.4 Check LCD operation (function code: 12) <Function> This function is used to check that the LCD on the control panel is operating normally. <Operating Procedure> (1) Press the [1], and then the [2] key in the initial state of maintenance mode. Displays shown in the table below appear on the LCD.

  • Page 130: Check Control Panel Key Operation (Function Code: 13)

    1.3.5 Check control panel key operation (function code: 13) <Function> This function is used to check that the keys on the control panel operate normally. <Operating Procedure> (1) Press the [1], and then the [3] key in the initial state of maintenance mode. "00" is displayed on the LCD.

  • Page 131: Display Software Version (Function Code: 25)

    1.3.7 Display software version (function code: 25) <Function> This function is used to check the firmware creation date and check sum information. <Operating Procedure> (1) Press the [2], and then the [5] key in the initial state of maintenance mode. "TOTAL:Ver *" is displayed on the LCD.

  • Page 132: Acquire Machine Log Information (Function Code: 31)

    1.3.8 Acquire machine log information (function code: 31) <Function> This function saves log information of the machine to USB flash memory. <Operating Procedure> (1) Insert the USB flash memory into the USB flash memory port. (2) Press the [3], and then the [1] key in the initial state of maintenance mode. "BRSUPPLY WRITING"...

  • Page 133: Check Sensor Operation (Function Code: 32)

    1.3.9 Check sensor operation (function code: 32) <Function> This function is used to check that sensors are operating normally. <Operating Procedure> (1) Press the [3], and then the [2] key in the initial state of maintenance mode. The sensor operating conditions defined in the table below are applied, and "ACDFDRJAJC**" is displayed on the LCD.

  • Page 134: Change Usb No. Return Value (Function Code: 45)

    1.3.10 Change USB No. return value (function code: 45) <Function> ® When the operating system (OS) installed on the computer is Windows Vista , and the machine is connected to this computer using USB2.0FULL, the OS may not be able to obtain the USB device serial number depending on the computer and USB device.

  • Page 135: Fine-Tune Scanning Position (Function Code: 54)

    1.3.11 Fine-tune scanning position (function code: 54) <Function> This function is used to adjust the scanning start/end positions. <Operating Procedure> (1) Press the [5], and then the [4] key in the initial state of maintenance mode. "SCAN START ADJ" is displayed on the LCD. After two seconds, "...

  • Page 136: Acquire White Level Data And Set Cis Scan Area (Function Code: 55)

    1.3.12 Acquire white level data and set CIS scan area (function code: 55) <Function> This function is used to save the scanning compensation data in EEPROM when the acquired data is within the standard. When it is not within the standard, it shows error. <Operating Procedure>...
  • Page 137 Error display Cause Remedy CS ERR L Dirt on the first side CIS or Clean the first side CIS or calibration sheet calibration sheet. (detected that the data acquired on the first side CIS was out of normal range) CS ERR UL Dirt on the first and second side Clean the first and second side CIS CIS or calibration sheet...

  • Page 138: Adjust Touch Panel (Function Code: 61)

    • This adjustment requires a touch panel stylus with a thin tip. A commercially available stylus designed for electronic dictionaries or personal digital assistance (PDA) can be used. If one is not available at hand, order a "STYLUS" from Brother's parts list. <Operating Procedure>...

  • Page 139: Setting By Country (Function Code: 74)

    Oceania 0006 0106 Pan-Nordic 0003 0103 Russia 0003 0103 Singapore/Asia 0040 0140 Taiwan 0023 0123 United Kingdom 0004 0104 U.S.A. 0001 0101 This code list is current as of August 2015. Please contact Brother for the latest information. 5-17 Confidential...

  • Page 140: Display Machine Log Information (Function Code: 80)

    1.3.15 Display machine log information (function code: 80) <Function> This function is used to display the log information on the LCD. <Operating Procedure> (1) Press the [8], and then the [0] key in the initial state of maintenance mode. "MACERR_01:****" is displayed on the LCD. ("****" indicates error code) (2) Pressing the [Start] key displays the next item.

  • Page 141: Display Machine Error Code (Function Code: 82)

    1.3.16 Display machine error code (function code: 82) <Function> This function is used to display the latest error code on the LCD. <Operating Procedure> (1) Press the [8], and then the [2] key in the initial state of maintenance mode. "MACHINE ERR XXXX"...

  • Page 142: Chapter 6 Wiring Diagram

    CHAPTER 6 WIRING DIAGRAM 1. WIRING DIAGRAM CN12 25 8 CN17 CN4 21 VDD5.3 WLAN_CMD Panel PCB Wireless LAN POWER_ON SDIO_DATA2 WLAN_CLK SDIO_DATA3 VDD3 SDIO_DATA1 SDIO_DATA0 Main PCB VDD3 MAIN_TXD FMARK 6 CN7 Document scanning LED_3.3V MAIN_RXD IOVCC SGND position sensor SEN_REAR LED_VCC DATAON...

  • Page 143: Chapter 7 Periodical Maintenance

    CHAPTER 7 PERIODICAL MAINTENANCE 1. PERIODICAL MAINTENANCE PARTS There are no parts that must be replaced periodically. Confidential...

  • Page 144: Appendix 1 Serial Numbering System

    APPENDIX 1 SERIAL NUMBERING SYSTEM  Serial number label (1 location) <How to Read> Serial number Product identification Serial number (6-digit) code Manufacturing factory No. Year of manufacture 5: 2015 6: 2016 Month of manufacture : January : May : September : February : June : October...

  • Page 145: Appendix 2 Deleting User Setting Information

    APPENDIX 2 DELETING USER SETTING INFORMATION Initializes setting values registered in EEPROM including operation parameter and user switch. <Operation Procedure> (1) Press the key. (2) Press the [ ] or [ ] key to display "Initial Setup" on the LCD, and press the [Reset] box.

  • Page 146: Appendix 3 Installing The Maintenance Printer Driver

    APPENDIX 3 INSTALLING THE MAINTENANCE PRINTER DRIVER To identify multiple terminals connected to the computer via USB, the computer needs to configure the corresponding number of virtual USB devices using a driver or software. If you connect multiple machines to your computer, the same number of virtual USB devices will be automatically configured on your computer.

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