HP ProLiant SL170s G6 Maintenance And Service Manual
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HP ProLiant SL170s G6 Maintenance And Service Manual

HP ProLiant SL170s G6 Maintenance And Service Manual

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Download this manual See also: Technical White Paper, Configuration Manual
HP ProLiant SL170s G6 Server
Maintenance and Service Guide
Part number 625207-004
Fourth Edition March 2013

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Summary of Contents for HP ProLiant SL170s G6

  • Page 1 HP ProLiant SL170s G6 Server Maintenance and Service Guide Part number 625207-004 Fourth Edition March 2013...
  • Page 2 © Copyright 2010, 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Illustrated parts catalog ......................... 16 Mechanical components ......................... 16 System components ..........................19 HP contact information ........................... 25 Before you contact HP ..........................25 Removal and replacement procedures ....................26 Hardware configuration tools ........................26 Hardware configuration information ......................26 Electrostatic discharge information ......................
  • Page 4 Power-on self-test (POST) ......................... 73 POST error indicators ........................73 POST errors message definitions ......................73 POST related troubleshooting......................79 Physical and operating specifications ..................... 80 System unit ............................80 Documentation feedback ........................83 Index ..............................84 Contents 4...

  • Page 5: Customer Self Repair

    If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: •...
  • Page 6 Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni.
  • Page 7 In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi.
  • Page 8 Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt: •...
  • Page 9 HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
  • Page 10 Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.
  • Page 11 CSR de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis. A peça com defeito deve ser enviada com a documentação correspondente no material de transporte fornecido.
  • Page 12 Customer self repair 12...
  • Page 13 Customer self repair 13...
  • Page 14 Customer self repair 14...
  • Page 15 Customer self repair 15...

  • Page 16: Illustrated Parts Catalog

    Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 17 à HP de remplacer ces pièces, l’intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit. No : Non—Certaines pièces HP ne sont pas conçues pour permettre au client d’effectuer lui-même la réparation. Pour que la garantie puisse s’appliquer, HP exige que le remplacement de la pièce soit effectué...
  • Page 18 Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

  • Page 19: System Components

    System components Item Description Spare part number Customer self repair System board 608880-001 Optional Front PCIe board 600665-001 Optional PCIe x16 riser card with Modkey 589015-001 Optional PCIe x16 riser card 536654-001 Optional Thermal sensor board 576888-001 Optional IPMI card 606378-001 Optional Hard drive options...
  • Page 20 Item Description Spare part number Customer self repair Hard drive, SAS 2TB 15K 6G LFF 575057-001 Optional Hard drive, SATA 160GB 7.2K SFF 575053-001 Optional Hard drive, SATA 160GB 7.2K LFF 574269-001 Optional Hard drive, SATA 500GB 7.2K SFF 575054-001 Optional Hard drive, SATA 300GB 10K SFF 601774-001...
  • Page 21 Item Description Spare part number Customer self repair Processor Intel E5640 2.66Ghz 12M 80W 594885-001 Optional Processor Intel E5506 2.13Ghz 8M 80W 506013-001 Optional Processor Intel E5503 2.00Ghz 4M 80W 594889-001 Optional Processor Intel E5502 1.86Ghz, 4M,DC 490070-001 Optional Processor Intel E5649 2.53Ghz 12M 80W 628695-001 Optional Processor Intel E5645 2.4Ghz 12M 80W...
  • Page 22 Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 23 No: No—Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra “No”...
  • Page 24 Illustrated parts catalog 24...

  • Page 25: Hp Contact Information

    If you have purchased a Care Pack (service upgrade), see the Support & Drivers website at http://www8.hp.com/us/en/support-drivers.html. If the problem cannot be resolved at the website, call 1-800-633-3600. For more information about Care Packs, see the HP website at http://pro-aq-sama.houston.hp.com/services/cache/10950-0-0-225-121.html.

  • Page 26: Removal And Replacement Procedures

    Removal and replacement procedures This chapter provides subassembly/module-level removal and replacement procedures for the HP ProLiant SL170s G6 Server. NOTE: Removal and replacement procedures images used in this chapter are based on the four SFF HDD configuration because most of the procedures between different drive configurations are the same.

  • Page 27: Pre-Installation Procedure

    • Always place drives with the Printed Circuit Board (PCB) assembly-side down. • Use conductive field service tools. Pre-installation procedure Perform the steps below before you open the server or before you remove or replace any component. WARNING: Failure to properly turn off the server before you open the server or before your start installing/removing components may cause serious damage as well as bodily harm.

  • Page 28: Symbols On Equipment

    CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. CAUTION: The following rack-mount instructions shall be paid attention to. •...

  • Page 29: Powering Down The Server

    This symbol indicates that the component exceeds the recommended weight for one individual to handle safely. To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling.
  • Page 30 Figure 1 Removing the left server tray Figure 2 Removing the right server tray Removal and replacement procedures 30...

  • Page 31: Cable Management

    To replace the system tray: Insert the system tray into the chassis. Figure 3 Installing the left server tray Figure 4 Installing the right server tray Cable management Always follow good cable management practices when working inside the computer. • Keep cables away from major heat sources like the heatsink.

  • Page 32: Cable Connections

    • Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius. • Never crease a SATA data cable. • Do not rely on components like the drive cage, power supply, or system cover to push cables down into the chassis.

  • Page 33: Hard Drives

    Table 3 RPS cable connections Cable From RPS cable (left tray) J42 on the system board J3 on the personality board RPS cable (right tray) J42 on the system board J3 on the personality board Hard drives Each chassis can accommodate eight server trays (four left trays and four right trays). Each server tray can accommodate up to two LFF or four SFF hard disk drives for a drive capacity of up to 16 LFF or 32 SFF hard disk drives per chassis.
  • Page 34 SFF hard drive 4 NOTE: The following section introduces the LFF hard disk drive installation and removal. See the HP SFF Enablement Kit Installation Instructions for more details on SFF hard disk drive installation. To remove a LFF hard drive: Slide the HDD carrier latches to unlock the HDD handle.
  • Page 35 Figure 8 Removing the hard drive To install a LFF hard drive: Unlock the HDD carrier latch. Rotate the HDD carrier handle up. Insert the HDD carrier and align the four pins. Rotate the HDD carrier handle down and then lock the HDD carrier latches. Figure 9 Installing a hard drive IMPORTANT:...

  • Page 36: Personality Board

    Personality board To remove the personality board: Unfasten the screws that secure the personality board to the chassis. Remove the personality board. Figure 10 Removing the personality board To install the personality board: Install the personality board in the chassis. Fasten the screws.

  • Page 37: System Board Configuration

    System board configuration Processor The HP ProLiant SL170s G6 Server, with eight nodes, supports sixteen-processor operation. With two processors installed, each node supports boot functions through the processor installed in processor socket 1. However, if processor 1 fails, the system automatically boots from processor 2 and provides a processor failure message.
  • Page 38 Lift the heatsink away from the system board. Figure 13 Removing the heatsink IMPORTANT: If the heatsink has been removed for any reason on a previously installed processor, it is critical that you apply more thermal interface material to the integrated heat spreader on the processor to ensure proper thermal bonding between the processor and the heatsink.
  • Page 39 Figure 15 Removing a processor Carefully rotate the tool, and then push in and release the tabs to secure the processor in the tool. Figure 16 Securing a processor CAUTION: To avoid damage to the processor, do not touch the bottom of the processor, especially the contact area.
  • Page 40 Figure 17 Inserting a processor Be sure the tool is oriented correctly. Align the processor installation tool with the socket, and then install the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. Removal and replacement procedures 40...
  • Page 41 Figure 18 Installing a processor CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board: • Never install or remove a processor without using the processor installation tool. • Do not touch the processor socket contacts. •...
  • Page 42 Figure 19 Removing the processor installation tool Close the processor socket retaining bracket and the processor locking lever. CAUTION: Be sure to close the processor socket retaining bracket before closing the processor locking lever. The lever should close without resistance. Forcing the lever closed can damage the processor and socket, requiring system board replacement.
  • Page 43 Figure 21 Processor thermal grease pattern CAUTION: HP recommends using Shin-Etsu X-23-7783D thermal grease compound for your ProLiant server. CAUTION: Never touch the bottom of the processor; any contaminant could prevent the mounting pads from making contact with the socket.

  • Page 44: Memory

    Figure 22 Installing the heatsink Memory HP ProLiant SL170s G6 Server has 16 DIMM slots that supports up to 192 GB maximum system memory. You must adhere to the following guidelines when adding or replacing memory modules: • For 2P system, both physical processors in each mode must be of the same type and speed.
  • Page 45 To remove a memory module: Completely open the holding clips securing the module. Gently pull the memory module upward to remove it from the slot. Figure 24 Removing a memory module CAUTION: Place the memory module on a static-dissipating work surface or inside of an anti-static bag.

  • Page 46: Ipmi Card

    IPMI card To remove the IPMI card: Loosen the screws that secure the IPMI card to the front panel. Loosen the screws that secure the system board to the tray. Pull the IPMI card up to release it from the connector. Fasten the screw back to secure the system board to the tray after removing the IPMI card.

  • Page 47: System Battery

    WARNING: Note the following reminders when replacing the system battery: • Replace the battery with the same type as the battery recommended by HP. Use of another battery may present a risk of fire or explosion. • A risk of fire and chemical burn exists if the battery is not handled properly. Do not disassemble, crush, puncture, or short external contacts, or expose the battery to temperatures higher than 60°C (140°F).

  • Page 48: System Board Removal And Replacement Procedure

    Figure 29 Replacing the battery System board removal and replacement procedure To remove the system board: NOTE: The system board spare part kit does not contain processors or DIMMs. These have to be moved from the defective board and installed on the new board. Follow directions on the removal and replacement of these parts.

  • Page 49: Power Supply Unit (Psu)

    To replace the system board: Put the system board in the tray. The screw holes on the tray should align with the holes on the system board. Fasten the screws to secure the system board to the tray. Figure 31 Installing the system board NOTE: It is important to ensure the System Serial Number is updated to the original Serial Number...
  • Page 50 Figure 32 Power supply unit WARNING: Take note of the following reminders to reduce the risk of personal injury from electric shock hazards and/or damage to the equipment. • Installation of power supply units should be referred to individuals who are qualified to service server systems and are trained to deal with equipment capable of generating hazardous energy levels.
  • Page 51 Figure 33 Removing the PSU backplane To remove the power supply: Press the port colored button on the power supply latch. Slide the power supply out of the power supply bay. Figure 34 Removing the power supply To replace the PSU backplane: Remove the top cover from the power supply cage (steps 1, 2).
  • Page 52 Figure 35 Installing the PSU backplane To replace the power supply: Align the power supply edge card connector with the open slot of power supply cage. Slide the power supply into the power supply bay until it snaps into place. Figure 36 Installing the power supply Removal and replacement procedures 52...

  • Page 53: System Fan

    System fan The server has eight system fans located on the rear panel of the chassis. The server supports redundant fans. CAUTION: DO NOT mix redundant and nonredundant fans in the same chassis The figure below identifies the system fans by their device number. Figure 37 System fan locations Item...
  • Page 54 To remove the system fan: Squeeze the two release tabs on the system fan together to release it from the chassis. Lift the system fan away from the chassis. Figure 38 Removing the system fan To replace the system fan: Insert the system fan into the chassis.

  • Page 55: Connectors, Switches, And Leds

    Connectors, switches, and LEDs This chapter contains illustrations and tables identifying and describing the connectors, switches, buttons, and LED indicators of the HP ProLiant SL170s G6 Server. Connectors and components Front panel components Figure 40 Front panel components of SL170s G6 server system...

  • Page 56: Rear Panel Components

    Rear panel components Figure 41 Rear panel components of SL170s G6 server system Item Description Power supply 1 Power supply 2 Power supply 3 Power supply 4 UID LED/SW APM connector Connectors, switches, and LEDs 56...

  • Page 57: System Board Components

    System board components Figure 42 System board components Item Designator Description VGA port Serial port UID LED/SW Health LED Power LED/SW GbE LAN ports USB 2.0 ports IPMI port CR1~CR9 Diagnostic LEDs SATA 1 connector SATA 2 connector SATA 3 connector SATA 4 connector XBT1 Battery...

  • Page 58: Jumpers - Password And Chassis Id

    If you suspect a TPM board failure, leave the TPM installed and remove the system board. Contact an HP authorized service provider for a replacement system board and TPM board. Jumpers – password and chassis ID...

  • Page 59: Led Indicators

    Table 5 Switch settings on personality board Jumper Status Switches 2 set to ON, switches 4 set to ON LED indicators This section contains illustration and descriptions of external status LED indicators located on the: • Front panel • Rear panel These LED indicators aid in problem diagnosis by indicating the status of system components and operations of the server.
  • Page 60 Front UID LED Figure 44 Front UID LED indicator locations Table 7 UID LED indicator status Components Status Descriptions UID LED indicator Blue Identification Flashing blue System is being remotely managed. Connectors, switches, and LEDs 60...
  • Page 61 Power LED indicator The power status of the server is indicated by the bicolor LED on the front panel. Figure 45 Power LED indicator locations Power LED indicator status Table 8 Component Status Description Power LED indicator Steady green The server is operating normally. Steady amber The server is system off or in hibernation with AC power.

  • Page 62: Rear Panel Uid Led Indicator

    Rear panel UID LED indicator The UID LED can be toggled by software to identify the system. This LED is also used to signal users when the system is being remotely managed. During a remote session, the UID LED will be blinking to inform the user a remote session is in progress.

  • Page 63: Diagnostic Tools And Setup Utilities

    If the server is already turned on, save your data and exit all open applications, then restart the server. When the HP logo is displayed during POST, press F10 into BIOS Setup Utility. If you fail to press F10 before POST is completed, you will need to restart the server.

  • Page 64: Navigating Through The Setup Utility

    Navigating through the Setup Utility Use the keys listed in the legend bar on the right of the Setup screen to navigate through the various menu and submenu screens of the Setup Utility. Setup utility navigation keys Table 10 Function ←...

  • Page 65: Setup Utility Menu Bar

    Press F1 to get the general help message box. Setup utility menu bar The BIOS Setup Utility provides a menu bar with the menu selections. The menu bar choices are described in the topics below. For more details, see HP ProLiant Software Configuration Guide. Main menu Figure 48...
  • Page 66 • View System serial number. • View MAC address for the embedded NIC. • Set Server Asset Tag. • Set system time and date. • Set boot features: ○ Enable or Disable POST Speed up. ○ Enable or Disable Splash screen. ○...
  • Page 67 Figure 50 IDE configuration submenu • SATA Controller Mode has four options: Compatible, RAID, AHCI and Disabled. • If Compatible mode is selected then the drive mapping will be: ○ Port0 – Primary IDE Master ○ Port1 – Secondary IDE Master ○...
  • Page 68 Figure 51 IPMI configuration submenu • SEL Configuration – Configuration of the BMC System Event Log. • Serial Port Configuration – Select to configure system serial ports. • LAN Configuration – Select for LAN configuration. • Watchdog Configuration – Select to configure POST Watchdog Timer Action and BMC Watch Dog Time Out.
  • Page 69 • Boot Device Priority – Use this screen to specify the order in which the system checks for a boot device. • USB Device Boot Priority – Use this screen to control the latest added USB Functions by setting the item to the desired value.
  • Page 70 Security menu Figure 53 Security menu of the BIOS setup utility 1 Figure 54 Security menu of the BIOS setup utility 2 Use this menu to configure the following items: • Administrator Password --- Display if an administrator password is Set or Not. •...
  • Page 71 To set a new administrator password: In the Security screen, select a set password field - Change Admin Password, and then press Enter. Type a new password in the Enter New Password box. The password may consist of up to six characters. Alphanumeric characters (A-Z, a-z, 0-9) are recommended to avoid system error.

  • Page 72: Bios Update

    BIOS update Perform the steps below to update BIOS: Download the Smart Component (SPxxxxx.exe) to a directory on your hard drive. Execute (SPxxxxx.exe) and followed with direction to complete the steps. “ProLiant Flash Update” interface will appear. Select items which need to execute: ○...

  • Page 73: Power-On Self-Test (Post)

    POST. The number of tests displayed depends on the configuration of the server. During POST you can: • Press ESC to skip the HP logo and go to POST boot progress display system summary screen. • Press F10 to access the Setup Utility. •...
  • Page 74 Table 11 POST error messages Error code Error message Description/corrective action CMOS settings are invalid. This error can be resolved by using 004h CMOS Settings Wrong F9 to load optimal default in the Setup Utility. Bat test on keyboard controller 00Ah KBC BAT Test failed failed...
  • Page 75 Table 11 POST error messages Error code Error message Description/corrective action Fan Solution Not Sufficient! If one or more fan are missing, this 608h Critical Failure Detected - System message will appear with 'system Shutting Down in xx seconds! fan x missing' together. Temperature Violation Detected! Waiting 5 minutes for system to cool.
  • Page 76 Table 11 POST error messages Error code Error message Description/corrective action If system fan1a is not installed or has failed, when the system is installed with non-redundant fans, this message appears and the system shuts down in minutes. 650h System Fan 1a Missing When the system is installed with redundant fans, if only one fan is missing, this appears and the other...
  • Page 77 Table 11 POST error messages Error code Error message Description/corrective action If system fan3b is not installed or failed, when one fan missing, this message appears and other fans 655h System Fan 3b Missing run at high speed. When two fans missing at the same time, this appears and system shuts down in minutes.
  • Page 78 Table 11 POST error messages Error code Error message Description/corrective action If system fan6a is not installed or failed, when the system installed non-redundant fan, this message appears and system shuts down in minutes. When system installed with 661h System Fan 6a Missing redundant fan, if only one fan missing, this appears and the other fans run at high speed.

  • Page 79: Post Related Troubleshooting

    Table 11 POST error messages Error code Error message Description/corrective action If system fan8b is not installed or failed, when one fan missing, this message appears and other fans 666h System Fan 8b Missing run at high speed. When two fans missing at the same time, this appears and system shuts down in minutes.

  • Page 80: Physical And Operating Specifications

    Physical and operating specifications This chapter provides physical and operating specifications for the HP ProLiant SL170s G6 Server. System unit Table 12 Hardware specifications Item Components Processor socket Intel 1366pin FCLGA Processor support Quad-Core Intel Xeon Processor 5500 series Chipset...
  • Page 81 Table 13 Physical dimensions Item Description System board platform ATX (Advanced Technology Extended) System board dimension 17.935’’x6.5’’ Dimensions (H x W x D) 1.62 x 8.69 x 32.249 inch (with bezel) Server weight (approximate) Full loading (all memory, hard drives, power supplies, and processors installed) 83.97kg Light loading (one piece of memory, one hard drive, and one processor 8 trays installed) 60.15kg...
  • Page 82 855W (at 100 VAC), 840.72W (at 200 VAC) Operational Input Voltage Range 90 VAC to 264 VAC full range (Vrms) NOTE: To review typical system power ratings use the Power Calculator located at the HP website http://h18000.www1.hp.com/products/solutions/power/advisor-online/HPPowerAdvisor.html. Physical and operating specifications 82...

  • Page 83: Documentation Feedback

    Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.

  • Page 84: Index

    Index removing, 34 hardware configuration battery hard drives, 33 replacement warnings, 47 IPMI cards, 46 BIOS Setup Utility memory, 44 accessing, 63 power supply unit, 49 additional navigation keys, 64 processor, 37 menu bar, 63 references, 26 BIOS software system battery, 47 Overview, 63 system fan, 53 Hardware configuration tools, 26...
  • Page 85 installing, 46 processor socket removing, 46 specification, 80 Processors spare part number, 20 Jumpers-Password and Chassis, 58 removing, 51 LAN controller, 80 replacement warnings, 50 LED indicators replacing, 52 UID, 62 type, 80 PSU Backplane Memory module replacing, 51 spare part number, 20 memory controller, 80 rear panel components, 56 memory modules...
  • Page 86 specifications, 80 warnings battery replacement, 47 thermal solution, 80 PSU replacement, 50 warranty, 5 Index 86...

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