Before Calling Support - HP ProCurve Radio Port 230 Installation And Getting Started Manual

Troubleshooting Radio Port Installation
Startup Error Checklist

Before Calling Support

To make the support process most efficient, before calling your networking
dealer or HP Support, you first should retrieve the following information
For more information, see the Software License, Warranty and Support
booklet, if included with your product.
For service information and the latest version of this booklet, visit:
3-4
Information Item
• radio port identification
• wireless services-enabled switch identifi-
cation and module identification
• details about the radio port's status and the
status of the wireless services-enabled
switch including the software (OS) version
of the switch and any installed modules, a
copy of the wireless services configuration,
• a copy of the switch event log,
• a copy of the switch status
• counters information
• copy of your network topology map, includ-
ing network addresses assigned to the rel-
evant devices
http://www.procurve.com
Information Location
• the front of the radio port
• the front of the switch
• the front of the module
• Switch console (Wireless Services Configura-
tion Level): show command
• switch event Log
• Syslog server entry file, if configured
• your network records