Lenovo EAM-400H User Manual page 51

Recording information
Before you talk to a Lenovo representative, record the following
important information about your computer.
Recording problem symptoms and details
Collect the answers to the following questions before you call for
help. Then, you are able to get help as quickly as possible.
What is the problem? Is it continuous or intermittent?
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Is there an error message? What is the error code, if any?
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What operating system are you using? Which version?
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Which software applications were running at the time of the
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problem?
Can the problem be reproduced? If so, how?
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Recording system information
The serial number label is on your computer. Record the machine
type and the serial number.
What is the name of your Lenovo product?
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What is the machine type?
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What is the serial number?
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Getting help and service
If you need help, service, technical assistance, or more infor-
mation about Lenovo products, you will find a wide variety of
sources available from Lenovo to assist you.
Information about your computer and preinstalled software, if any,
is available in the documentation that comes with your computer.
Calling Lenovo
If you have tried to correct the problem yourself and still need
help, during the warranty period, you can get help and information
by telephone through the Customer Support Center.
Telephone Number: 400-810-8869, 01058859073
Getting Service
Getting Service
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