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HP 9000 Series Service Manual

HP 9000 Series Service Manual

Enterprise servers
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Table of Contents

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Service Manual
D Class and R Class
HP 9000 Enterprise Servers
Part No. A3262-90011
Edition 5
December 1998
E1298
Printed in: USA

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Summary of Contents for HP 9000 Series

  • Page 1 Service Manual D Class and R Class HP 9000 Enterprise Servers Part No. A3262-90011 Edition 5 December 1998 E1298 Printed in: USA...
  • Page 2 Legal Notices The information in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
  • Page 3 HP-HSC Cards ........

  • Page 4: Table Of Contents

    Contents Installing a Graphics Terminal ........2-27 Web Console .
  • Page 5 HP-UX System Hang ..........3-32 Performing a HP-UX Automatic Core Dump ......3-33 What To Do With Core Files .
  • Page 6 Contents Major Code Category 8: I/O Device Faults ......4-15 Major Code Category 9: Console Initialization Errors ....4-17 Major Code Category A: Boot Device Initialization Errors .
  • Page 7 Contents Major Code Category D: HP-UX System Shutdown Codes ....5-29 Major Code Category E: WARNING codes - output by the OS ... . . 5-30 Major Code Category F: RUN codes - output by the OS .
  • Page 8 Major Code Category C: System Initialization ......7-19 Major Code Category D: HP-UX System Shutdown Codes ....7-22 Major Code Category E: WARNING codes - output by the OS .
  • Page 9 HP-UX Support Media ........
  • Page 10 Contents Replace Cache Module........10-19 Remove EISA/HSC Cards .
  • Page 11 Contents Remove and Replace the Rear Fan ........10-43 Remove the Rear Fan .
  • Page 12 HP A3183A DDS-2 Tape Drive ........
  • Page 13 HP A3542A DDS-3 Tape Drive ........
  • Page 14 HP A3184A CD-ROM Drive ........
  • Page 15 Contents Jumpering ........... 11-66 Preventative Maintenance .
  • Page 16 HP-UX Remote Access ........
  • Page 17 PDC Distribution ..........B-44 HP Electronic Support Center (HPESC) Access ..... . .B-44 File Naming Convention .
  • Page 18 Contents Mirrored Root Switch: ......... . . C-8 Reset Switch: .
  • Page 19 Figures Figure 1-1 . Class D Computer Front View (with door open) ..... .1-2 Figure 1-2 . Class D Business Server - Rear View .......1-3 Figure 1-3 .
  • Page 20 Figures Figure 3-5 . Core I/O Layout Diagram ........3-26 Figure 3-6 .
  • Page 21 Figure 11-11 . HP A3183A DDS-2 Tape Drive ....... .11-34...
  • Page 22 Figure 11-28 . HP A3184A Front Panel ........
  • Page 23 Figures Figure B-1 . Dx50/Dx60 Block Diagram ........B-2 Figure B-2 .
  • Page 24 Figures xxiv...

  • Page 25: Installation Summary — D Class

    Table 3-14. HP-UX System Hang Troubleshooting ........
  • Page 26 Table 5-16. HP-UX System Initialization Codes ........
  • Page 27 Table 12-1. HP AT Command Set ........
  • Page 28 Tables Table B-1. ISL Commands ............B-7 Table B-2.
  • Page 29 Manual updates may be issued between editions to correct errors or document product changes. To ensure that you receive the updated or new editions, you should subscribe to the appropriate product support service. See your HP sales representative for details. First Edition: November, 1995...
  • Page 30 Safety Information For your protection, this product has been tested to various national and international regulations and standards. The scope of this regulatory testing includes electrical/mechanical safety, radio frequency interference, ergonomics, acoustic, and hazardous materials. Where required, approvals obtained from third-party test agencies are shown on the product label.
  • Page 31 This manual contains technical information about HP 9000 D Class Enterprise Servers. It will not repeat information found in other HP-UX manuals, but will refer you to the appropriate manuals to complete installation and system administration tasks. You will need the System Administration Set of manuals to complete the tasks.
  • Page 32 xxxii...
  • Page 33 ,QWURGXFWLRQ Introduction This chapter introduces the HP 9000 D Class Enterprise Servers. The HP 9000 D Class and R Class Enterprise Servers are self contained, floor-standing, or rack-mounted, multi-user computers that use the HP-UX operating system. While there are hardware and performance differences between each model type, the basic hardware installation and system administration tasks are the same for each of these computers.

  • Page 34: Figure 1-1 . Class D Computer Front View (With Door Open)

    ,QWURGXFWLRQ Figure 1-1 Class D Computer Front View (with door open) Number Description Power Switch Cover Power Switch IDE Floppy Disk Drive Removable Media Slots Hard Disk Peripheral Bay (also Hotswap Bay) Media Access Door and Key Lock LCD Display   &KDSWHU ...

  • Page 35: Figure 1-2 . Class D Business Server - Rear View

    ,QWURGXFWLRQ Figure 1-2 Class D Business Server - Rear View 1XPEHU 'HVFULSWLRQ 1XPEHU 'HVFULSWLRQ EISA/HSC I/O Slots AC Input Select Switch (not present on Dx70/Dx80/D390 systems) Transfer of Control (TOC) Button AC Power Input Receptacle Term Power Indicator PS2 Keyboard Connector Serial 2/UPS Connector Parallel Port Connector Single-ended SCSI Connector...

  • Page 36: Figure 1-3 . R3X0 Front Panel Controls (Front Bezel Removed)

    ,QWURGXFWLRQ Figure 1-3 shows the front view of the R Class server. Figure 1-4 shows the rear view of the R Class server. The same physical cabinet is used for both model types. Figure 1-3 R3x0 Front Panel Controls (Front Bezel Removed) ,WHP 'HVFULSWLRQ System LCD...

  • Page 37: Figure 1-4 . R Class Rear Panel Connectors, Controls, And Indicators

    ,QWURGXFWLRQ Figure 1-4 R Class Rear Panel Connectors, Controls, and Indicators ,WHP 'HVFULSWLRQ I/O (HSC and EISA) card slots Transfer Of Control button Link beat LED Term power LED Serial 1/Console connector Serial 2/UPS connector Parallel connector SCSI (Single-ended) connector PS/2 keyboard connector PS/2 mouse connector LAN 10 Base-T connector...

  • Page 38: Table 1-1 System Features

     RU  Supported Floating Point Co-processor ,QWHJUDWHG I/D Cache .E.E 0E0E 256Kb 256Kb EISA I/O Slots HP-HSC I/O Slots Main Memory (Minimum) 32Mb 0E 128Mb 1-Way Systems Main Memory (Minimum)  0E 0E 2-Way Systems This 256Kb is a unified Instruction and Data cache.

  • Page 39: Table 1-3 System Features

    0+] Number of Processors Supported Floating Point Co-processor ,QWHJUDWHG I/D Cache 64Kb/64Kb 1.64Mb/.64Mb EISA I/O Slots HP-HSC I/O Slots Main Memory (Minimum) 1-Way Systems 32Mb 0E Main Memory (Minimum) 2-Way Systems Table 1-3 System Features 6\VWHP )HDWXUHV &38 7\SH 3$...

  • Page 40: Remote Management/Access Port Configuration

    The FWD-SCSI option of D2xx Systems replaces the SE-SCSI Disk Devices. 64-Bit and 32-Bit OS Support 64-bit OS functionality is provided on the following D Class and R Class servers running HP-UX 11.00 IPR 9808 with PDC versions as follows: Table 1-5 64-Bit OS requirements 0RGHO 3'&...

  • Page 41: Table 1-6 D Class And R Class Models And Model Strings

    D2xx chassis is called a Model D200. The system model number is displayed on the front panel LCD during normal system operation. The HP-UX command, model, will display the model string on the system console. For example, a D200 system will display the model string, "9000/801/D200."...
  • Page 42 ,QWURGXFWLRQ 3URFHVVRU 3URFHVVRU 6SHHG &KDVVLV 7\SH 6\VWHP 0RGHO 0RGHO 6WULQJ PA8200 1-way 240 MHz R3xx R390/1 9000/800/R390 PA8200 2-Way 240 MHz D3xx D390/2 9000/800/D390 PA8200 2-way 240 MHz R3xx R390/2 9000/800/R390 PA8000 1-way 180 MHz D3xx D380/1 9000/810/D380 PA8000 1-way 180 MHz R3xx R380/1...
  • Page 43 +DUGZDUH ,QVWDOODWLRQ DQG &RQILJXUDWLRQ +DUGZDUH ,QVWDOODWLRQ DQG &RQILJXUDWLRQ 7KLV FKDSWHU FRQWDLQV LQIRUPDWLRQ RQ LQVWDOOLQJ WKH FRPSXWHU V\VWHP DV ZHOO DV KDUGZDUH FRQILJXUDWLRQ UXOHV ,W LQFOXGHV WKH IROORZLQJ WRSLFV ‡ ,QVWDOODWLRQ 6XPPDU\ ‡ ,QSXW 3RZHU 6HOHFWRU ‡ 6\VWHP 6WDUWXS 3URFHVV ‡ 6\VWHP &RQILJXUDWLRQ 5XOHV ‡...
  • Page 44 +DUGZDUH ,QVWDOODWLRQ DQG &RQILJXUDWLRQ ,QVWDOODWLRQ 6XPPDU\ ¥ ' &ODVV )LJXUH  ,QVWDOODWLRQ 6XPPDU\   &KDSWHU ...
  • Page 45 +DUGZDUH ,QVWDOODWLRQ DQG &RQILJXUDWLRQ ,QVWDOODWLRQ 6XPPDU\ ¥ ' &ODVV 7DEOH  1XPEHU 'HVFULSWLRQ TURBO slot for Graphics console connection on Models D350/D360/D370/D380 only Remote Management/Access Port Option on Models D2xx, UPS and Modem connections Remote Management/Access Port on Models D3xx, UPS and Modem connections RS232 Serial Port 2 Connector UPS Connector on D2xx without AP Option Single-Ended SCSI Connector Requires Terminator if not used...
  • Page 46 +DUGZDUH ,QVWDOODWLRQ DQG &RQILJXUDWLRQ )LJXUH  ,QVWDOODWLRQ 6XPPDU\ ¥ 5 &ODVV 7DEOH  ,QVWDOODWLRQ 6XPPDU\ ¥ 5 &ODVV ,WHP 'HVFULSWLRQ I/O (HSC and EISA) card slots Serial 1/Console connector Serial 2/UPS connector Parallel connector SCSI (Single-ended) connector PS/2 keyboard connector PS/2 mouse connector LAN 10 Base-T connector Power cord connector...
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  • Page 62 +DUGZDUH ,QVWDOODWLRQ DQG &RQILJXUDWLRQ 6\VWHP %RDUG /DEHOV 2Q WKH 6\VWHP &RQILJXUDWLRQ /DEHO DUH WZR VHFWLRQV VKRZLQJ WKH 0RGHO '[[ )LJXUH   '[[ )LJXUH  DQG 5[[ )LJXUH  6\VWHP %RDUGV )LJXUH  '[[ 6\VWHP %RDUG 127( )RU '''' V\VWHPV WKDW XVH WKH : RU : SRZHU VXSSOLHV WKHUH ZLOO EH DQ H[WUD SRZHU VXSSO\ FDEOH WKDW GRHV QRW FRQQHFW WR WKH '[[ V\VWHP ERDUG 7KLV H[WUD SRZHU VXSSO\ FDEOH QRUPDOO\ FRQQHFWV WR WKH '[[ V\VWHP ERDUG FRQQHFWRU 3  7KH '[[ V\VWHP ERDUG GRHV QRW KDYH WKLV FRQQHFWRU...
  • Page 63 +DUGZDUH ,QVWDOODWLRQ DQG &RQILJXUDWLRQ )LJXUH  '[[ 6\VWHP %RDUG D3xx System Board CPU board EISA path HSC0 path HSC1 path HSC Turbo slot: (not usable with D320/ D330 20/5/<slot#> <4*slot#> D370 / D380/D390 8/20/5/<slot#> 8/<4*slot#> 10/12 D320 /D330) HSC 1, slot 3 EISA slot 7 (8/)20/5/7 path 10/12 EISA slot 6 (8/)20/5/6...
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  • Page 65  LV WKH DGGLWLRQDO SDWK VWUXFWXUH IRU DOO RWKHU '[[ 0RGHOV 7DEOH  '[[ &RPSXWHU $GGUHVVLQJ /RFDWLRQ'HVFULSWLRQ 'HYLFH 7\SH $GGUHVV 3DWK 'HF Core I/O card console connector HP 700/96 system console (8/)16/4 (8/)12/0 (Serial Port 1) (if no AP) (With AP) Core I/O card UPS connector 1300VA PowerTrust (UPS) (8/)16/0...
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  • Page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
  • Page 75 +DUGZDUH ,QVWDOODWLRQ DQG &RQILJXUDWLRQ  ([FKDQJH ERDUG LV LQVWDOOHG DQG LV WR EH OHIW LQ WKH V\VWHP WARNING: The System board LAN ID is different from the Processor board LAN ID. Copy LAN_ID from Processor board to the System board (one time shot only) [Y/N]? Y This action cannot be undone.
  • Page 76 +DUGZDUH ,QVWDOODWLRQ DQG &RQILJXUDWLRQ 6RIW 3RZHU 2II 6RIW SRZHU RII LV D IHDWXUH WKDW DOORZV WKH V\VWHP WR GR D ORJLFDO VKXW GRZQ SURWHFWLQJ GDWD DQG ILOHV )XQFWLRQV  $ 6RIW SRZHU RII RFFXUV ZKHQ \RX WXUQ RII WKH '& SRZHU VZLWFK DQG WKH V\VWHP SHUIRUPV DQ +381,;...
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  • Page 81: Troubleshooting

    Troubleshooting Troubleshooting This chapter presents the overall strategy for troubleshooting failures on the D Class and R Class Enterprise Servers, and provides some procedures you can follow that will help you isolate most system problems. Topics included in this chapter are: •...

  • Page 82: Calling The Response Center

    Troubleshooting Calling the Response Center If your problem is serious enough to call the HP Response Center, gather the following information to give to the Response Center engineer who will be calling back: 1. The modem telephone number and Baud rate.

  • Page 83: Safety Considerations

    Troubleshooting Safety Considerations Follow the procedures listed below to ensure safe handling of components and to prevent harm to both you and the server: • Use an anti-static wrist strap and a grounding mat, such as those included in the Electrically Conductive Field Service Kit.

  • Page 84: Power System Troubleshooting

    Troubleshooting Power System Troubleshooting Table 3-1 provides some initial power-on type troubleshooting suggestions. For other power system problems, refer to the more detailed descriptions and procedures in this section. Table 3-1 Power-On Troubleshooting SYMPTOM ACTION No front panel display, no 1.

  • Page 85: Power Supply

    Troubleshooting Figure 3-1 Power System Diagram As shown in Figure 3-1, the power monitoring functionality resides on the System/Core I/O card and interfaces to the Display Panel, power switch, and the system fans. The Power Supply connects to the System/Core I/O Board. The System/Core I/O Board acts as a backplane for distributing DC voltages to all PCAs that are installed in the system.

  • Page 86: Lcd Panel Troubleshooting

    Troubleshooting The only power monitor failure would show up as; selftest did not start, with no LCD display, but the LCD back light on. To correct this condition, first replace the System/Core I/O card. If this does not correct the condition, replace the Processor/Memory card.

  • Page 87: Power Switch Troubleshooting

    If there is an Access Port card installed, the UPS data cable goes to the RS232 connector on the Access Port card. For more detailed information about PowerTrust UPS error messages displayed by HP-UX, refer to the appropriate PowerTrust documentation and the manpages for ups_mond(1M) and ups_conf(4). Chapter 3...

  • Page 88: Troubleshooting System Hardware Faults

    Troubleshooting Troubleshooting System Hardware Faults The Chassis Major Code Category (refer to Table 3-4) is basically the same for all D Class and R Class Models and CPU types. The Chassis Major Code Category is the first digit in the four digit chassis code. Within the specific models a particular Chassis Code may have slightly different meanings for the same code number.

  • Page 89: Table 3-5 System Hardware Troubleshooting With Chassis Codes

    Chassis code 5xxx For Dx50 Bus Transactions errors. HSC bus 1. Replace system/Core I/O card. 5007 or 500D error (or HP-PB on AP card). 2. Replace I/O cards on GSC. 3. Replace Processor/Memory card. 4. For D250/D350 replace the AP card.
  • Page 90 Troubleshooting Symptom Cause Action Chassis code 8xxx For all D I/O Bus adapter Fault (located on 1. Replace Access Port card. Class 8000 to 8004 For Dx50 AP card). Second digit is AP slot 2. Replace System/Core I/O board. 801x or 831x number, 0 or 3.

  • Page 91: Table 3-6 D200/D210/D310 Memory Troubleshooting

    Troubleshooting Symptom Cause Action Chassis code C5F0 Error reading IPL from primary 1. Attempt to boot from alternate boot media, and no console. media or device. a. If alternate boot succeeds, replace the primary boot device. b. If boot fails replace system/Core I/O card.
  • Page 92 Troubleshooting Code Description Possible Cause 7302 SIMM 1 bytes are not equal Refer to the memory configuration tables for the deallocated memory bank. 7303 SIMM 0 data and SIMM 1 data Refer to the memory configuration tables for the deallocated memory bank. 7304 SIMM pair not equal size Refer to the memory configuration tables...

  • Page 93: Table 3-8 Dx50/Dx60/Dx70/Dx80/R380/D390/R390 Memory Troubleshooting

    Troubleshooting Table 3-8 Dx50/Dx60/Dx70/Dx80/R380/D390/R390 Memory Troubleshooting Code Description Possible Cause 7000 HPMC in the memory system Replace the Processor/Memory card. 7001 Icache parity fault in memory test Replace the Processor/Memory card 7002 Dcache parity fault in memory test Replace the Processor/Memory card 7003 MSI read time-out (usually caused by an Replace the Processor/Memory card...
  • Page 94 Troubleshooting Code Description Possible Cause 7302 SIMM 1 bytes are not equal Refer to the memory configuration tables for the deallocated memory bank. 7303 SIMM 0 data and SIMM 1 data Refer to the memory configuration tables for the deallocated memory bank. 7304 SIMM pair not equal size Refer to the memory configuration tables for...
  • Page 95 Troubleshooting Code Description Possible Cause 7800 Dx50/Dx60 only, PDT disabled PDT is full of multi-bit entries as another Warning/Halt MBE occurred. Verify PDT level with PCD PDT command and replace failed SIMM pair 7801 Dx50/Dx60 only, Overwrite single bit error Check PDT level with PDC PDT command with MBE in PDT 7802...

  • Page 96: High Priority Machine Check (Hpmc)

    When finished, it transfers control back to the operating system. In HP-UX, when control is given back, a panic dump is created. The operating system saves a memory dump to a special location on disk and attempts to reboot the system.

  • Page 97: D200/Dx10/Dx20/Dx30 Hpmcs

    Troubleshooting D200/Dx10/Dx20/Dx30 HPMCs The HPMC example in Figure 3-2 shows an example of a CPU error dump. Figure 3-2 HPMC Error Information Example --------------------- HPMC Error Log Information ---------------------------- Timestamp = 18:03:07 1995 (19:95:08:12:18:03:07 HPMC type = 7000 1. Initial status of HPMC processing; 7000 2.

  • Page 98: Dx50/Dx60/Dx70/Dx80/R380/D390/R3Xx Hpmcs

    4. Refer to Table 3-11 for a description and action for each HPMC chassis code. NOTE Analyzing HPMC codes is a more complex and dynamic task than can be covered here. Refer to the “HPMC Analyzers and Tools” Web site (http://hprfes.rose.hp.com/fes/hpmc/intro.htm) for more detailed information. 3-18 Chapter 3...

  • Page 99: Table 3-11 Dx50/Dx60/Dx70/Dx80/D390 Hpmc Codes

    Troubleshooting Table 3-11 Dx50/Dx60/Dx70/Dx80/D390 HPMC Codes Code Description Action CACHE HPMCs 20B0 Data Cache parity error. Replace Processor/Memory card. 20B1 Data Cache tag parity error. Replace Processor/Memory card. 20B2 Data Cache word 0 parity error. Replace Processor/Memory card. 20B3 Data Cache word 1 parity error. Replace Processor/Memory card.
  • Page 100 Troubleshooting Code Description Action 500A Illegal response error 1. Replace Processor/Memory card. 2. Contact the response center. 500B Bus timeout error 1. Replace Processor/Memory card. 2. Contact the response center. 500D HSC watchdog timer error 1. This error shows up as a hex code on the LCD or the AP code dump.
  • Page 101 Troubleshooting Code Description Action BUS HPMCs Detected by IOA (Associated with I/O other than turbo slot) 5400 Unknown error 1. Replace Processor/Memory card. 2. Contact the response center. 5401 Internal error 1. Replace the Processor/Memory card. 2. Contact the response center. 5402 Path error 1.
  • Page 102 Troubleshooting Code Description Action 540E Error signal from bus converter on 1. Replace Access Port card. 2. Replace system/Core I/O card. 3. Contact the response center. 540F TLB error on IOA 1. Replace Processor/Memory card. 2. May need a software patch for I/O PDIR corruption.
  • Page 103 Troubleshooting Code Description Action 550B Bus timeout error 1. Replace Processor/Memory card. 2. Contact the response center. 550E Error signal from bus converter on 1. Replace Access Port card. 2. Replace system/Core I/O card. 3. Contact the response center. 550F TLB error on IOA 1.
  • Page 104 Troubleshooting Code Description Action 7F0Y Memory multi-bit error 1. Check the hex code following 7D08. (Should be 7F0X, where X = slot number) 2. Replace the memory SIMM pair indicated by the hex code. HPMC Processing Status CBF0 HPMC initiated Occurs with normal HPMC processing in all cases.

  • Page 105: System/Core I/O Card Troubleshooting

    Troubleshooting System/Core I/O Card Troubleshooting The System/Core I/O card provides the Multi-Function I/O Control (MFIOC). It also provides HSC to EISA bus conversion, as well as the physical slots for EISA or HSC I/O cards. Core I/O The MFIOC section of the System/Core I/O card is shown in Figure 3-4. The system/Core I/O card itself is an FRU, so any failure of a Core I/O component located on the system/Core I/O card requires the replacement of the system/Core I/O card.

  • Page 106: Figure 3-5 Core I/O Layout Diagram

    Troubleshooting Figure 3-5 Core I/O Layout Diagram TOC switch SE-SCSI connector Term power LED Parallel connector Link beat LED PS2 mouse connector Serial 2 UPS connector PS2 keyboard connector Serial 1 console connector LAN 10 base-T connector Term Power On - SE-SCSI termination power is OK. Term Power Off - Fuse blown, replace System/Core I/O card.

  • Page 107: Figure 3-6 Eisa Block Diagram

    NOTE Even though the EISA standard allows for predecessor architecture compatibility, the HP 9000 D Class Enterprise Server only supports interfacing to an HP defined set of EISA controllers. Figure 3-6 shows the implementation of EISA on the System/Core I/O card. The EISA circuitry is comprised of three layers, the EISA bus converter, a set of 2 or 3 TI components, and up to seven EISA connector slots on the D3xx System/Core I/O card.
  • Page 108 An EISA master device is one which can initiate communication with the host system. In the case of the HP 9000 D Class Enterprise server, only the EISA LAN can perform this function. EISA masters access system memory through an address mapper associated to the EISA converter.

  • Page 109: Table 3-12 Lan Troubleshooting Procedure

    Troubleshooting Troubleshooting LAN Problems If the symptom is that there is no communication over the network, refer to <Undefined Cross-Reference>. Table 3-12 LAN Troubleshooting Procedure Cause Action Bad cable or Check cable connections at all connection points. connection. Replace the 10 base-T cable. Verify LAN port configuration in the system.

  • Page 110: Table 3-13 System Performance Troubleshooting

    Troubleshooting Soft Errors This section provides information on Operating System (OS) soft errors that do not stop system operation. The following list are the basic steps in troubleshooting the OS failures: • Determine the environment. • Check the error logs. •...

  • Page 111: Diagnostic Tools

    If you have a graphics console running HP Vue, you can use the graphical user interface. Type xstm in a terminal window. XSTM will display a components map with menus for each display on the map.

  • Page 112: Table 3-14 Hp-Ux System Hang Troubleshooting

    TC command. (Do NOT use the RS command if possible; RS may destroy important troubleshooting information.) Save the memory dump file (should be automatic) and call the HP Response Center to have it analyzed. 3-32 Chapter 3...

  • Page 113: Performing A Hp-Ux Automatic Core Dump

    Performing a HP-UX Automatic Core Dump As HP-UX reboots following a system panic, the computer may save a core file to disk. This core file is a snapshot of physical memory at the time of the panic. If it becomes necessary, this core file can be analyzed using special tools to determine more about what caused the panic.

  • Page 114: Figure 3-7 Using Savecore

    For more information on savecore and its options, see the entry for savecore (1M) in the HP-UX Reference or the HP-UX man page. Also, see HP-UX System Tasks. Running savecore Manually The savecore command can be run manually. Typically, you enter a series of commands...
  • Page 115 Troubleshooting If the system is configured with the primary swap device as the dump device (default configuration), a problem can occur if savecore is run after the system has been brought up multi-user. Once the system starts back up, it is free to start swapping over the swap device.
  • Page 116 Troubleshooting 3-36 Chapter 3...
  • Page 117 D200/D210/D310 Front Panel LCD Codes D200/D210/D310 Front Panel LCD Codes This chapter lists PDC Chassis Codes and Error Codes displayed on the system console and on the front panel LCD display located on the SPU cabinet for models D200, D210, and D310 (PA7100LC processor).

  • Page 118: Table 4-1Major Code Category Definitions

    D200/D210/D310 Front Panel LCD Codes Table 4-1Major Code Category Definitions Code Description Reserved Interrupts, Selftests and Diagnostics (CPU/TLB/MIOC) Cache (selftests and diagnostics) Processor Dependent Hardware (PDH) Selftests and Diagnostics - FP COPROC Bus Transactions Reserved Selftests and Diagnostics - RAM CARDS I/O Device Faults Console Initialization Errors Boot Device Initialization Errors...

  • Page 119: Major Code Category 0: - Reserved

    D200/D210/D310 Front Panel LCD Codes Major Code Category 0: - RESERVED Chapter 4 4- 3...

  • Page 120: Table 4-2 Major Code Category 1: Interrupts

    D200/D210/D310 Front Panel LCD Codes Major Code Category 1: Interrupts, Selftests and Diagnostics - CPU/TLB/MIOC Table 4-2 Major Code Category 1: Interrupts Ostat Code Name Meaning 1001 UNEXPECTED_INTERRUPT Group 1 High-priority machine check (HPMC). 1003 UNEXPECTED_INTERRUPT Group 2 Recovery counter trap. 1004 UNEXPECTED_INTERRUPT Group 2 External interrupt.
  • Page 121 D200/D210/D310 Front Panel LCD Codes Ostat Code Name Meaning 1019 UNEXPECTED_INTERRUPT Group 4 Taken branch trap. 101A UNEXPECTED_INTERRUPT Group 3 Data memory access rights trap. 101B UNEXPECTED_INTERRUPT Group 3 Data memory protection ID trap. 101C UNEXPECTED_INTERRUPT Group 3 Unaligned data reference trap. 101D UNEXPECTED_INTERRUPT Group 2 Performance monitor interrupt.

  • Page 122: Table 4-3 Selftests And Diagnostics - Cpu/Tlb/Mioc

    D200/D210/D310 Front Panel LCD Codes Table 4-3 Selftests and Diagnostics - CPU/TLB/MIOC Ostat Code Name Meaning TEST 1040 CPU_BASIC Indication that general registers are being tested. TEST 1049 CPU_ALU Test ALU, Branch Link, Vectored and Register commands. TEST 1059 CPU_SIDE_EFF Test Carry and Borrow bits of the PSW.
  • Page 123 D200/D210/D310 Front Panel LCD Codes Ostat Code Name Meaning TEST 10D1 MIOC_EIR MIOC External Interrupt Register test. TEST 10D2 MIOC_HPMC Test I/O HPMC. TEST 10D4 MIOC_MEM_INTERFACE Tests some of the corner cases of the memory interfaces, notably the load and clear word instructions TEST 10D7...

  • Page 124: Table 4-4 Selftests And Diagnostics - Icache And Dcache

    D200/D210/D310 Front Panel LCD Codes Major Code Category 2: Cache (Selftests and Diagnostics) Codes Table 4-4 Selftests and Diagnostics - ICACHE and DCACHE Ostat Code Name Meaning TEST 2000 CACHE_ALINE Testing the address lines to the cache RAMs for two types of problems: shorts between two address lines and an open on any RAM.

  • Page 125: Table 4-5 Processor Dependent Hardware (Pdh)

    D200/D210/D310 Front Panel LCD Codes Major Code Category 3: Processor Dependent Hardware (PDH) Table 4-5 Processor Dependent Hardware (PDH) Ostat Code Name Meaning TEST 3000 ROM_XSUM Start ROM checksum selftest. TEST 3001 PDH_CNTRL_TEST Test PDH_CONTROL_REGISTER. INIT 3001 PDH_CNTRL_INIT PDH_CONTROL_REGISTER init successful.
  • Page 126 D200/D210/D310 Front Panel LCD Codes Ostat Code Name Meaning 30FF FAN_FAILURE Fan failure detection. 4-10 Chapter 4...

  • Page 127: Table 4-6 Selftests And Diagnostics - Fp Coproc

    D200/D210/D310 Front Panel LCD Codes Major Code Category 4: Selftests and Diagnostics - FP COPROC Table 4-6 Selftests and Diagnostics - FP COPROC Ostat Code Name Meaning 10A0 COPROC_TESTS Error testing. TEST 10A1 COPROC_REG Testing all five register banks of the FP circuitry.

  • Page 128: Table 4-7 Bus Transactions

    D200/D210/D310 Front Panel LCD Codes Major Code Category 5: Bus Transactions Table 4-7 Bus Transactions Ostat Code Name Meaning 503F BUS_ERR_HPMC HPMC due to bus error. 4-12 Chapter 4...

  • Page 129: Major Code Category 6: Reserved

    D200/D210/D310 Front Panel LCD Codes Major Code Category 6: RESERVED Chapter 4 4- 13...

  • Page 130: Table 4-8 Selftests And Diagnostics - Ram Cards

    D200/D210/D310 Front Panel LCD Codes Major Code Category 7: Selftests and Diagnostics - RAM Cards Table 4-8 Selftests and Diagnostics - RAM Cards Ostat Code Name Meaning 70xy RAM_SLOT0 Error in RAM Slot, x=slot number and y=bank. 70xy MEM_ERR_HPMC HPMC due to memory error,x=slot,y=bank. 707D NO_RAM_FOUND No memory was found in the system.

  • Page 131: Table 4-9 I/O Device Faults

    D200/D210/D310 Front Panel LCD Codes Major Code Category 8: I/O Device Faults Table 4-9 I/O Device Faults Ostat Code Name Meaning TEST 8x00 ERR_IOA_RAM_TEST 8001 GECKOBOA_REG_0100 UBC register failed. 8002 GECKOBOA_REG_0105 LBC register failed. 8003 GECKOBOA_REG_0110 Error register failed. 8004 GECKOBOA_REG_0115 Command reset selftest failed.
  • Page 132 D200/D210/D310 Front Panel LCD Codes Ostat Code Name Meaning 8407 LASI_FLT_KYBD MFIOC keyboard failure. TEST 8407 LASI_TEST_KYBD Test MFIOC keyboard. INIT 8407 LASI_INIT_KYBD Initialize MFIOC keyboard. TEST 8500 WAX_EISA_MAP_TEST Test EISA bus converter map. WARN 8500 WAX_EISA_MAP_ERR Error in EISA bus converter map. TEST 8501 WAX_EISA_ID_TEST...

  • Page 133: Table 4-10 Console Initialization Errors

    D200/D210/D310 Front Panel LCD Codes Major Code Category 9: Console Initialization Errors Table 4-10 Console Initialization Errors Ostat Code Name Meaning WARN 9000 NO_GO_SS_CONS SS console wasn't found. WARN 9001 NO_CONS_FOUND Alternate console wasn't found. Chapter 4 4- 17...

  • Page 134: Table 4-11 Boot Device Initialization Errors

    D200/D210/D310 Front Panel LCD Codes Major Code Category A: Boot Device Initialization Errors Table 4-11 Boot Device Initialization Errors Ostat Code Name Meaning WARN A008 NO_BOOT_SELECTION No bootable device found WARN A00F REYRIEVE_PATH_FAILED Failed retrieving boot path. WARN A50F INIT_PRI_PATH_FAILED Call to init_boot_device WARN A70F...

  • Page 135: Major Code Category B: Os Panic - Output By Os

    D200/D210/D310 Front Panel LCD Codes Major Code Category B: OS PANIC - output by OS Chapter 4 4- 19...

  • Page 136: Table 4-12 System Initialization

    D200/D210/D310 Front Panel LCD Codes Major Code Category C: System Initialization Codes Table 4-12 System Initialization Ostat Code Name Meaning INIT C200 RAM_CONFIG Starting the process of RAM configuration. INIT C201 BEG_DESTR_MEM_INIT Starting destructive memory initialization. INIT C202 BEG_NONDESTR_MEM_INI Starting non-destructive memory initialization.

  • Page 137: Table 4-13 Boot Device Initialization And Ipl Codes For Primary Path

    D200/D210/D310 Front Panel LCD Codes Table 4-13 Boot Device Initialization and IPL codes for primary path. Ostat Code Name Meaning INIT C500 GET_PRI_PATH Retrieving the primary boot path. (i.e. the Stable Storage path). INIT C540 INIT_PRI_PATH Initializing the primary boot path. INIT C550 TEST_PRI_PATH...

  • Page 138: Table 4-14 Boot Device Initialization And Ipl Codes For All Other Paths

    D200/D210/D310 Front Panel LCD Codes Table 4-14 Boot Device Initialization and IPL codes for all other paths. Ostat Code Name Meaning INIT C700 GET_MANUF_DFLTS Retrieving Manufacturing defaults. INIT C740 INIT_MANUF_DFLTS INIT C740 INIT_OTHR_PATH Initializing manufacturing defaults. TEST C750 TEST_OTHR_PATH Initializing a non-primary boot path. INIT C780 LOAD_IPL_OTHR_PATH...

  • Page 139: Table 4-16 Hpmc Codes

    D200/D210/D310 Front Panel LCD Codes Table 4-16 HPMC codes. Ostat Code Name Meaning CB99 SEED_IVA_HANDLER PDC_SEED_ERROR IVA table HPMC handler has been invoked. INIT CBF0 HPMC_INITIATED HPMC handling initiated INIT CBFB BR_TO_OS_HPMC Branching to OS_HPMC handler. CBFF MULTIPLE_HPMCS Nested HPMC occurred, hanging the machine.

  • Page 140: Major Code Category D: Shutdown Codes - Output By The Os

    D200/D210/D310 Front Panel LCD Codes Major Code Category D: SHUTDOWN codes - output by the OS 4-24 Chapter 4...

  • Page 141: Major Code Category E: Warning Codes - Output By The Os

    D200/D210/D310 Front Panel LCD Codes Major Code Category E: WARNING codes - output by the OS Chapter 4 4- 25...

  • Page 142: Major Code Category F: Run Codes - Output By The Os

    D200/D210/D310 Front Panel LCD Codes Major Code Category F: RUN codes - output by the OS 4-26 Chapter 4...
  • Page 143 Dx50/Dx60 Front Panel LCD Codes Dx50/Dx60 Front Panel LCD Codes This chapter lists PDC Chassis Codes and Error Codes displayed on the system console and on the front panel LCD display located on the SPU cabinet for models D250, D260, D350, and D360.

  • Page 144: Table 5-1Major Code Category Definitions

    Dx50/Dx60 Front Panel LCD Codes Table 5-1Major Code Category Definitions Code Description Reserved Interrupts, Selftests, Diagnostics, and Boot codes Cache (selftests and diagnostics) Processor Dependent Hardware (PDH) Late Selftests Bus Transactions Reserved Memory Subsystem Faults and PDCE_HPMC Memory Faults I/O Device Faults Console Initialization Errors Boot Device Initialization Errors Operating System Panic (OS)

  • Page 145: Major Code Category 0: Reserved

    Dx50/Dx60 Front Panel LCD Codes Major Code Category 0: RESERVED Chapter 5...

  • Page 146: Table 5-2 Major Code 1, Interrupt

    Dx50/Dx60 Front Panel LCD Codes Major Code Category 1: Interrupts, Selftests, Diagnostics, and Boot Codes Table 5-2 Major Code 1, Interrupt Ostat Code Description (Where x = Processor Memory bus slot number) 1x01 HPMC 1x02 UNUSED 1x03 Recovery counter trap 1x04 External interrupt 1x05...
  • Page 147 Dx50/Dx60 Front Panel LCD Codes Ostat Code Description (Where x = Processor Memory bus slot number) 1x1B Data memory protection ID trap 1x1C Unaligned data reference trap Chapter 5...

  • Page 148: Table 5-3 Major Code 1, Selftests And Diagnostics (Cpu/Tlb)

    Dx50/Dx60 Front Panel LCD Codes Table 5-3 Major Code 1, Selftests and Diagnostics (CPU/TLB) Ostat Code Description (Where x = CPU number) TEST 1x30 Starting early selftest WARN 1x31 Early selftest skipped INIT 1x3C Initialize the CPU TEST 1x3E Exiting early selftest 1x32 Bad CPU test mode 1x3F...
  • Page 149 Dx50/Dx60 Front Panel LCD Codes Ostat Code Description (Where x = CPU number) 1x8B - 1x8D CPU external interrupt selftest fault TEST 1x8E Starting CPU interval time selftest 1x8E - 1x93 CPU interval time selftest fault TEST 1x94 Starting CPU shadow register selftest 1x94 - 1x97 CPU shadow register selftest fault TEST...

  • Page 150: Table 5-4 Major Code 1, Boot Errors (Forward Progress)

    Dx50/Dx60 Front Panel LCD Codes Table 5-4 Major Code 1, Boot Errors (Forward Progress) Ostat Code Description (Where x = CPU number) 1xBA Bad Monarch CPU 1xBB Bad CPU number. CPU number not 0 or 1. 1xBC Bad CPU clock speed detected. 1xBD CPUs not installed in sequential order.

  • Page 151: Table 5-5 Cache (Selftests And Diagnostics) Codes

    Dx50/Dx60 Front Panel LCD Codes Major Code Category 2: Cache (Selftests and Diagnostics) Table 5-5 Cache (Selftests and Diagnostics) Codes Ostat Code Description (Where x = CPU number) TEST 2x00 Starting instruction cache address line selftest 2x01 - 2x03 Instruction cache address line fault TEST 2x10 Starting instruction cache data line selftest...
  • Page 152 Dx50/Dx60 Front Panel LCD Codes Ostat Code Description (Where x = CPU number) TEST 2xA7 Starting PM cache CAM selftest 2xA7-2xA8 PM CAM selftest failure 2xB0 Dcache parity error 2xB1 Dcache parity error in tag 2xB2 Dcache parity error in word 0 2xB3 Dcache parity error in word 1 2xC0...

  • Page 153: Table 5-6 Processor Dependent Hardware (Pdh) Codes

    Dx50/Dx60 Front Panel LCD Codes Major Code Category 3: Processor Dependent Hardware (PDH) Codes Table 5-6 Processor Dependent Hardware (PDH) Codes Ostat Code Description (Where x = Processor Memory bus slot number) TEST 3x00 Start checksuming the FEPROM 3x00 FEPROM checksum failure INIT 3x00 FEPROM checksum correct...
  • Page 154 Dx50/Dx60 Front Panel LCD Codes Ostat Code Description (Where x = Processor Memory bus slot number) 3x1C Failed software ID update TEST 3xBC Sets clock speed INIT 3xBC Sets clock speed INIT 30C4 Clearing and revalidating EEPROM TEST 3xCD Checking stable storage is valid INIT 3xCD Initializing stable storage...

  • Page 155: Table 5-7 Late Selftests

    Dx50/Dx60 Front Panel LCD Codes Major Code Category 4: Late Selftests Table 5-7 Late Selftests Ostat Code Description (Where x = CPU number) TEST 4x00 Starting late selftest WARN 4x01 Skipping late selftest TEST 4x0E Exiting late selftest TEST 4010 Starting PM cache byte selftest 4x10 PM cache byte selftest fault...

  • Page 156: Table 5-8 Bus Transactions

    HSC module failed to release the bus (one of the HSC guests hung the HSC bus and failed to get off the bus, even when the I/O Adapter asserted error 5xyE HP-PB to GSC bus adapter TOC error 5xyF TLB fault in the I/O adapter or invalid PDIR entry...

  • Page 157: Major Code Category 6: Reserved

    Dx50/Dx60 Front Panel LCD Codes Major Code Category 6: RESERVED Chapter 5 5-15...

  • Page 158: Table 5-9 Memory Subsystem Codes

    Dx50/Dx60 Front Panel LCD Codes Major Code Category 7: Memory Subsystem Faults and PDCE_HPMCX Memory Faults Table 5-9 Memory Subsystem Codes Ostat Code Description 7000 HPMC in the memory system 7001 Icache parity fault in memory test 7002 Dcache parity fault in memory test 7003 MSI read time-out (usually caused by reading beyond the end of memory) 7004...
  • Page 159 Dx50/Dx60 Front Panel LCD Codes Ostat Code Description 7304 Unknown sizing compare fault 7305 Multi-bit error occurred during sizing 7306 Address test failed on memory bank 7307 ECC test failed on memory bank 7308 Single bit memory error caused HPMC 7401 No memory SIMMs installed 7402...
  • Page 160 Dx50/Dx60 Front Panel LCD Codes Ostat Code Description 7D05 Processor Memory bus parity fault (HPMC) 7D06 Write bomb fault (HPMC, earlier write transaction to memory had a bus parity error) 7D07 Memory address fault (HPMC) 7D08 Multi-bit memory fault (HPMC) 7D09 Single bit memory fault (HPMC) 7D0A...

  • Page 161: Table 5-10 I/O Device Fault Codes

    TEST 8xy0 Begin HP-PB to GSC Bus adapter register tests 8xy1-8xy4 Failures of HP-PB to GSC Bus adapter register tests Where x = GSC slot number and y = GSC bus number TEST 8xy5 Begin HP-PB to GSC Bus adapter DMA tests...
  • Page 162 Dx50/Dx60 Front Panel LCD Codes Ostat Code Description INIT 8406 Initialize the MFIOC LAN 8406 Failed MFIOC LAN test TEST 8407 Test MFIOC keyboard INIT 8407 Initialize MFIOC keyboard 8407 Failed MFIOC keyboard test 84FF No MFIOC present TEST 8500 EISA bus converter map test WARN 8500...

  • Page 163: Table 5-11 Console Initialization Errors

    Dx50/Dx60 Front Panel LCD Codes Major Code Category 9: Console Initialization Errors Table 5-11 Console Initialization Errors Ostat Code Description WARN 9000 Stable storage console not found WARN 9001 Alternate console(s) not found Chapter 5 5-21...

  • Page 164: Table 5-12 Boot Device Initialization Errors

    Dx50/Dx60 Front Panel LCD Codes Major Code Category A: Boot Device Initialization Errors Table 5-12 Boot Device Initialization Errors Ostat Code Description A088 No console found, unable to boot WARN A008 No bootable device found WARN A50F Initialize primary path failed boot WARN A70F Initialize other boot path failed...

  • Page 165: Table 5-13 Hp-Ux System Panic Codes

    Dx50/Dx60 Front Panel LCD Codes Major Code Category B: Operating System Panic (OS) Table 5-13 HP-UX System Panic Codes Code Description B000 Kernel panic B009 Panic dump completed (disks not fully synchronized) B00A Panic dump completed (disks fully synchronized) Chapter 5...

  • Page 166: Table 5-14 System Initialization Codes

    Dx50/Dx60 Front Panel LCD Codes Major Code Category C: System Initialization Table 5-14 System Initialization Codes Ostat Code Description INIT C10x Starting the monarch processor selection, where x = CPU number INIT C200 Starting memory configuration INIT C201 Starting the destructive memory initialization INIT C202 Starting the non-destructive memory initialization...
  • Page 167 Dx50/Dx60 Front Panel LCD Codes Ostat Code Description INIT C400 Retrieving the stable storage console path INIT C40A Retrieving special console path INIT C440 Initializing the stable storage console path INIT C44A Initializing special console path INIT C4CC Initialize close console INIT C4CD Close console not found...
  • Page 168 Dx50/Dx60 Front Panel LCD Codes Ostat Code Description INIT C7F1 LIF file address is not 2K byte aligned or it is zero INIT C7F2 LIF file not present on media INIT C7F3 LIF file is not a multiple of 2K bytes, is zero, or is greater than 256K bytes INIT C7F4 LIF file entry point is not word aligned or is greater than or equal to the...
  • Page 169 Dx50/Dx60 Front Panel LCD Codes Ostat Code Description INIT CBF8 PDC_IO initialization completed WARN CBF9 PDCE_HPMC or PDC_IO found unconfigured IOA or bus converter WARN CBFA Previous HPMC PIM logged, current HPMC can not be logged CBFB Branching to the OS HPMC handler CBFC Branch to OS HPMC failed CBFE...

  • Page 170: Table 5-15 Hp-Ux Isl Boot Codes

    HP-UX boot is about to configure the I/O system CED4 HP-UX boot is about to mount the root file system CEDA HP-UX boot is about to list the contents of a directory CEDB HP-UX boot is about to load the kernel into memory CEDC...

  • Page 171: Table 5-17 Hp-Ux System Shutdown Codes

    Dx50/Dx60 Front Panel LCD Codes Major Code Category D: HP-UX System Shutdown Codes Table 5-17 HP-UX System Shutdown Codes Code Description D000 Shutdown begun, boot () has been entered D004 Transfer of Control (TOC) core dump begun D010 High priority machine check (HPMC) core dump begun...

  • Page 172: Major Code Category E: Warning Codes - Output By The Os

    Dx50/Dx60 Front Panel LCD Codes Major Code Category E: WARNING codes - output by the OS 5-30 Chapter 5...

  • Page 173: Table 5-18 Hp-Ux Run Code

    Table 5-18 HP-UX Run Code Code Description FxnF (HP-UX) Indicates the system is running. An F in the first and fourth digits indicates the system is running normally. The x is updated every five seconds with the length of the run queue at that time (an instantaneous reading not an average).
  • Page 174 Dx50/Dx60 Front Panel LCD Codes Memory SIMMs are not installed in the proper sequence. The Boot command has been disabled to prevent thermal damage. Refer to the memory configuration label for proper sequence. Memory has been reconfigured due to a physical change or because the Page Deallocation Table (PDT) was cleared.

  • Page 175: Internal Modem Error Codes

    Dx50/Dx60 Front Panel LCD Codes Internal Modem Error Codes Modem Error: 100 Error Message: ***ERROR - unable to access the internal modem port. (MODMERR100) Cause: 1. The Access Port card is defective. Action: Replace the Access Port card. Modem Error: 108 Error Message: ***ERROR - Unable to communicate with the internal modem (MODMERR108)
  • Page 176 Dx50/Dx60 Front Panel LCD Codes Modem Error: 124 Error Message: ***ERROR - DSP check test failed (MODMERR124) Cause: The modem is defective. Action: Replace the Access Port card. Modem Error: 128 Error Message: ***ERROR - UART test failed (MODMERR128) Cause: The modem is defective.
  • Page 177 Dx50/Dx60 Front Panel LCD Codes Modem Error: 148 Error Message: ***ERROR - Unable to communicate with the modem, please run port configuration test (MODMERR148) Cause: The modem or modem port is not properly configured. Action: Run the port configuration test to check for proper configuration. Modem Error: 160 Error Message: ***ERROR - The modem remote digital loopback test failed.
  • Page 178 Dx50/Dx60 Front Panel LCD Codes 5-36 Chapter 5...
  • Page 179 D270/D370, D280/D380/R380 and D390/R390 Front Panel LCD Codes D270/D370, D280/D380/R380 and D390/R390 Front Panel LCD Codes This chapter lists PDC Chassis Codes and Error Codes displayed on the system console and on the front panel LCD display located on the SPU cabinet for models D270/D370 and D280/D380/R380.

  • Page 180: Table 6-1Major Code Category Definitions

    D270/D370, D280/D380/R380 and D390/R390 Front Panel LCD Codes Table 6-1Major Code Category Definitions Code Description Reserved Selftests, Diagnostics, and Boot codes Cache (selftests and diagnostics) Processor Dependent Hardware (PDH) Late Selftests Bus Transactions Reserved Memory Subsystem Faults and PDCE_HPMC Memory Faults I/O Device Faults Console Initialization Errors Boot Device Initialization Errors...

  • Page 181: Major Code Category 0: Reserved

    D270/D370, D280/D380/R380 and D390/R390 Front Panel LCD Codes Major Code Category 0: RESERVED Chapter 6 6- 3...

  • Page 182: Table 6-2 Major Code 1, Selftests And Diagnostics (Cpu/Tlb)

    D270/D370, D280/D380/R380 and D390/R390 Front Panel LCD Codes Major Code Category 1: Selftests, Diagnostics, and Boot Codes Table 6-2 Major Code 1, Selftests and Diagnostics (CPU/TLB) Ostat Code Description (Where x = CPU number) TEST 1x30 Starting early selftest WARN 1x31 Early selftest skipped 1x32...

  • Page 183: Table 6-3 Major Code 1, Boot Errors (Forward Progress)

    D270/D370, D280/D380/R380 and D390/R390 Front Panel LCD Codes Ostat Code Description (Where x = CPU number) TEST 1xA4 Starting Coprocessor misc selftest WARN 1xAF FPUs disabled warning TEST 1xB1 TLB RAM test TEST 1xB2 TLB translation test Table 6-3 Major Code 1, Boot Errors (Forward Progress) Ostat Code Description (Where x = CPU number)

  • Page 184: Table 6-4 Cache (Selftests And Diagnostics) Codes

    D270/D370, D280/D380/R380 and D390/R390 Front Panel LCD Codes Major Code Category 2: Cache (Selftests and Diagnostics) Table 6-4 Cache (Selftests and Diagnostics) Codes Ostat Code Description (Where x = CPU number) TEST 2x00 Starting instruction cache address line selftest 2x02 - 2x03 Instruction cache address line fault TEST 2x20...
  • Page 185 D270/D370, D280/D380/R380 and D390/R390 Front Panel LCD Codes Ostat Code Description (Where x = CPU number) TEST 20D3 Loop on memory write selftest TEST 20D4 Loop on I/O write selftest TEST 20D5 Loop on data cache noise selftest WARN 20D6 Data cache noise error occurred TEST 20D7...

  • Page 186: Table 6-5 Processor Dependent Hardware (Pdh) Codes

    D270/D370, D280/D380/R380 and D390/R390 Front Panel LCD Codes Major Code Category 3: Processor Dependent Hardware (PDH) Codes Table 6-5 Processor Dependent Hardware (PDH) Codes Ostat Code Description (Where x = CPU number) TEST 3x00 Start checksuming the FEPROM 3x00 FEPROM checksum failure INIT 3x00 FEPROM checksum correct...
  • Page 187 D270/D370, D280/D380/R380 and D390/R390 Front Panel LCD Codes Ostat Code Description (Where x = CPU number) 3x1B Fatal error while checking model string TEST 3x1C Checking software ID INIT 3x1C Performed software ID update 3x1C Failed software ID update TEST 3xBC Tests CPU clock speed INIT...

  • Page 188: Table 6-6 Late Selftests

    D270/D370, D280/D380/R380 and D390/R390 Front Panel LCD Codes Major Code Category 4: Late Selftests Table 6-6 Late Selftests Ostat Code Description (Where x = CPU number) TEST 4x00 Starting late selftest WARN 4x01 Skipping late selftest TEST 4x0E Exiting late selftest TEST 4x19 Starting cache execution of early CPU selftest...

  • Page 189: Table 6-7 Bus Transactions

    HSC module failed to release the bus (one of the HSC guests hung the HSC bus and failed to get off the bus, even when the I/O Adapter asserted error L) watchdog timeout fault 5xyE HP-PB to GSC bus adapter TOC error 5xyF TLB fault in the I/O adapter or invalid PDIR entry NOTE The Bus Number (Y) is;...

  • Page 190: Major Code Category 6: Reserved

    D270/D370, D280/D380/R380 and D390/R390 Front Panel LCD Codes Major Code Category 6: RESERVED 6-12 Chapter 6...

  • Page 191: Table 6-8 Memory Subsystem Codes

    D270/D370, D280/D380/R380 and D390/R390 Front Panel LCD Codes Major Code Category 7: Memory Subsystem Faults and PDCE_HPMC Memory Faults Table 6-8 Memory Subsystem Codes Ostat Code Description 7000 HPMC in the memory system 7001 Icache parity fault in memory test 7002 Dcache parity fault in memory test 7003...
  • Page 192 D270/D370, D280/D380/R380 and D390/R390 Front Panel LCD Codes Ostat Code Description 7304 Unknown sizing compare fault 7305 Multi-bit error occurred during sizing 7306 Address test failed on memory bank 7307 ECC test failed on memory bank 7308 Single bit memory error caused HPMC 7401 No memory SIMMs installed 7402...
  • Page 193 D270/D370, D280/D380/R380 and D390/R390 Front Panel LCD Codes Ostat Code Description 7D05 Processor Memory bus parity fault (HPMC) 7D06 Write bomb fault (HPMC, earlier write transaction to memory had a bus parity error) 7D07 Memory address fault (HPMC) 7D08 Multi-bit memory fault (HPMC) 7D09 Single bit memory fault (HPMC) 7D0A...

  • Page 194: Table 6-9 I/O Device Fault Codes

    TEST 8xy0 Begin HP-PB to GSC Bus adapter register tests 8xy1-8xy4 Failures of HP-PB to GSC Bus adapter register tests Where x = GSC slot number and y = GSC bus number TEST 8xy5 Begin HP-PB to GSC Bus adapter DMA tests...
  • Page 195 D270/D370, D280/D380/R380 and D390/R390 Front Panel LCD Codes Ostat Code Description INIT 8406 Initialize the MFIOC LAN 8406 Failed MFIOC LAN test TEST 8407 Test MFIOC keyboard INIT 8407 Initialize MFIOC keyboard 8407 Failed MFIOC keyboard test 84FF No MFIOC present TEST 8500 EISA bus converter map test...

  • Page 196: Table 6-10 Console Initialization Errors

    D270/D370, D280/D380/R380 and D390/R390 Front Panel LCD Codes Major Code Category 9: Console Initialization Errors Table 6-10 Console Initialization Errors Ostat Code Description WARN 9000 Stable storage console not found WARN 9001 Alternate console(s) not found 6-18 Chapter 6...

  • Page 197: Table 6-11 Boot Device Initialization Errors

    D270/D370, D280/D380/R380 and D390/R390 Front Panel LCD Codes Major Code Category A: Boot Device Initialization Errors Table 6-11 Boot Device Initialization Errors Ostat Code Description A088 No console found, unable to boot WARN A008 No bootable device found WARN A50F Initialize primary path failed boot WARN A70F...

  • Page 198: Major Code Category B: Operating System Panic (Os)

    D270/D370, D280/D380/R380 and D390/R390 Front Panel LCD Codes Major Code Category B: Operating System Panic (OS) 6-20 Chapter 6...

  • Page 199: Table 6-12 System Initialization Codes

    D270/D370, D280/D380/R380 and D390/R390 Front Panel LCD Codes Major Code Category C: System Initialization Table 6-12 System Initialization Codes Ostat Code Description INIT C10x Starting the monarch processor selection, where x = 0 or 1 INIT C200 Starting memory configuration INIT C201 Starting the destructive memory initialization...
  • Page 200 D270/D370, D280/D380/R380 and D390/R390 Front Panel LCD Codes Ostat Code Description TEST C3FF Late monarch I/O test OK INIT C400 Retrieving the stable storage console path INIT C40A Retrieving special console path INIT C440 Initializing the stable storage console path INIT C44A Initializing special console path...
  • Page 201 D270/D370, D280/D380/R380 and D390/R390 Front Panel LCD Codes Ostat Code Description INIT C760 Initialize a non-primary boot path INIT C780 Loading IPL from a non-primary boot path INIT C7F0 An error occurred reading IPL INIT C7F1 LIF file address is not 2K byte aligned or it is zero INIT C7F2 LIF file not present on media...
  • Page 202 D270/D370, D280/D380/R380 and D390/R390 Front Panel LCD Codes Ostat Code Description CBF1 OS did not replace PDC IVA CBF2 Invalid length for OS HPMC code CBF3 Invalid address for OS HPMC code CBF4 Invalid checksum for OS HPMC code CBF5 IVA + 32 was equal to zero INIT CBF7...
  • Page 203 D270/D370, D280/D380/R380 and D390/R390 Front Panel LCD Codes Ostat Code Description WARN CDEF No EISA found INIT CDFF Building the system map table Chapter 6 6- 25...

  • Page 204: Major Code Category D: Hp-Ux System Shutdown Codes

    D270/D370, D280/D380/R380 and D390/R390 Front Panel LCD Codes Major Code Category D: HP-UX System Shutdown Codes 6-26 Chapter 6...

  • Page 205: Major Code Category E: Warning Codes - Output By The Os

    D270/D370, D280/D380/R380 and D390/R390 Front Panel LCD Codes Major Code Category E: WARNING codes - output by the OS Chapter 6 6- 27...

  • Page 206: Major Code Category F: Run Codes - Output By The Os

    D270/D370, D280/D380/R380 and D390/R390 Front Panel LCD Codes Major Code Category F: RUN codes - output by the OS 6-28 Chapter 6...
  • Page 207 Dx20/Dx30 Front Panel LCD Codes Dx20/Dx30 Front Panel LCD Codes This chapter lists PDC Chassis Codes and Error Codes displayed on the system console and on the front panel LCD display located on the SPU cabinet for models D220, D320, D230, and D330.

  • Page 208: Table 7-1Major Code Category Definitions

    Dx20/Dx30 Front Panel LCD Codes Table 7-1Major Code Category Definitions Code Description Reserved Interrupts, Selftests, Diagnostics, and Boot codes Cache (selftests and diagnostics) Processor Dependent Hardware (PDH) Late Selftests Bus Transactions Reserved Memory Subsystem Faults and PDCE_HPMC Memory Faults I/O Device Faults Console Initialization Errors Boot Device Initialization Errors Operating System Panic (OS)

  • Page 209: Major Code Category 0: Reserved

    Dx20/Dx30 Front Panel LCD Codes Major Code Category 0: RESERVED Chapter 7 7- 3...

  • Page 210: Table 7-2 Major Code 1, Selftests And Diagnostics (Cpu/Tlb)

    Dx20/Dx30 Front Panel LCD Codes Major Code Category 1: Interrupts, Selftests, Diagnostics, and Boot Codes Table 7-2 Major Code 1, Selftests and Diagnostics (CPU/TLB) Ostat Code Description TEST 1030 Starting early selftest WARN 1031 Early selftest skipped INIT 103C Initialize the CPU TEST 103E Exiting early selftest...
  • Page 211 Dx20/Dx30 Front Panel LCD Codes Ostat Code Description TEST 1084 Starting CPU control register selftest 1084 - 1089 CPU control register selftest fault TEST 108B Starting CPU external interrupt selftest 108B - 108D CPU external interrupt selftest fault TEST 108E Starting CPU interval time selftest 108E - 1093 CPU interval time selftest fault...

  • Page 212: Table 7-3 Cache (Selftests And Diagnostics) Codes

    Dx20/Dx30 Front Panel LCD Codes Major Code Category 2: Cache (Selftests and Diagnostics) Table 7-3 Cache (Selftests and Diagnostics) Codes Ostat Code Description TEST 2030 Starting instruction cache tag selftest 2031 - 2034 Instruction cache tag fault TEST 2040 Starting cache ierr selftest 2041-2045 Cache ierr fault TEST...
  • Page 213 Dx20/Dx30 Front Panel LCD Codes Ostat Code Description 2127 P2 data fault in SLC card slot B 2128 P2 data fault in SLC card slot A 2129 P2 data hit from SLC 212A P2 SLTEADD address mismatch TEST 2130 Tag comparator and RAM pattern tests 2132-2138 Tag test faults TEST...

  • Page 214: Table 7-5 Processor Dependent Hardware (Pdh) Codes

    Dx20/Dx30 Front Panel LCD Codes Major Code Category 3: Processor Dependent Hardware (PDH) Codes Table 7-5 Processor Dependent Hardware (PDH) Codes Ostat Code Description TEST 3000 Start checksuming the FEPROM 3000 FEPROM checksum failure INIT 3000 FEPROM checksum correct TEST 3001 Testing PDH control register INIT...
  • Page 215 Dx20/Dx30 Front Panel LCD Codes Ostat Code Description 301C Failed software ID update TEST 30BC Sets clock speed INIT 30BC Sets clock speed INIT 30C4 Clearing and revalidating EEPROM TEST 30CD Checking stable storage is valid INIT 30CD Initializing stable storage 30CD Fatal error initializing stable storage INIT...

  • Page 216: Table 7-6 Late Selftests

    Dx20/Dx30 Front Panel LCD Codes Major Code Category 4: Late Selftests Table 7-6 Late Selftests Ostat Code Description TEST 4000 Starting late selftest WARN 4001 Skipping late selftest TEST 400E Exiting late selftest TEST 4020 Starting data cache byte selftest 4020 - 4027 Data cache byte selftest fault TEST...

  • Page 217: Table 7-7 Bus Transactions

    Dx20/Dx30 Front Panel LCD Codes Major Code Category 5: Bus Transactions Table 7-7 Bus Transactions Ostat Code Description 5000 Unknown bus fault 500A Illegal response 504F Processor memory access fault 505F Processor I/O access fault 506F HPMC due to bus error, CPU as slave 507F HPMC due to bus error, CPU as master Chapter 7...

  • Page 218: Major Code Category 6: Reserved

    Dx20/Dx30 Front Panel LCD Codes Major Code Category 6: RESERVED 7-12 Chapter 7...

  • Page 219: Table 7-8 Memory Subsystem Codes

    Dx20/Dx30 Front Panel LCD Codes Major Code Category 7: Memory Subsystem Faults and PDCE_HPMCX Memory Faults Table 7-8 Memory Subsystem Codes Ostat Code Description 7000 HPMC in the memory system 70FF Unknown HPMC 7301 SIMM 0 bytes are not equal 7302 SIMM 1 bytes are not equal 7303...

  • Page 220: Table 7-9 I/O Device Fault Codes

    811A Hot swap retry due to spin-up time TEST 8x00 Begin HP-PB to GSC Bus adapter register tests 8x01-8x04 Failures of HP-PB to GSC Bus adapter register tests Where x = GSC slot number INIT 8404 Initialize MFIOC TEST 8404...
  • Page 221 Dx20/Dx30 Front Panel LCD Codes Ostat Code Description WARN 8500 EISA bus converter map error TEST 8501 EISA bus converter ID test WARN 8501 EISA bus converter ID error Chapter 7 7- 15...

  • Page 222: Table 7-10 Console Initialization Errors

    Dx20/Dx30 Front Panel LCD Codes Major Code Category 9: Console Initialization Errors Table 7-10 Console Initialization Errors Ostat Code Description WARN 9000 Stable storage console not found WARN 9001 Alternate console(s) not found 7-16 Chapter 7...

  • Page 223: Table 7-11 Boot Device Initialization Errors

    Dx20/Dx30 Front Panel LCD Codes Major Code Category A: Boot Device Initialization Errors Table 7-11 Boot Device Initialization Errors Ostat Code Description A088 No console found, unable to boot WARN A008 No bootable device found WARN A50F Initialize primary path failed boot WARN A70F Initialize other boot path failed...

  • Page 224: Major Code Category B: Operating System Panic (Os)

    Dx20/Dx30 Front Panel LCD Codes Major Code Category B: Operating System Panic (OS) 7-18 Chapter 7...

  • Page 225: Table 7-12 System Initialization Codes

    Dx20/Dx30 Front Panel LCD Codes Major Code Category C: System Initialization Table 7-12 System Initialization Codes Ostat Code Description INIT C200 Starting memory configuration INIT C201 Starting the destructive memory initialization INIT C202 Starting the non-destructive memory initialization TEST C2E0 Memory testing done TEST C2C3...
  • Page 226 Dx20/Dx30 Front Panel LCD Codes Ostat Code Description INIT C600 Retrieving default console path INIT C640 Initializing default console path INIT C641-C644 Initializing graphics console path INIT C700 Get manufacturing defaults INIT C740 Initialize a non-primary boot path INIT C750 Execute entry test for a non-primary boot path INIT C780...
  • Page 227 Dx20/Dx30 Front Panel LCD Codes Ostat Code Description CBF3 Invalid address for OS HPMC code CBF4 Invalid checksum for OS HPMC code CBF5 IVA + 32 was equal to zero INIT CBF7 PDC_IO initialization started INIT CBF8 PDC_IO initialization completed WARN CBF9 PDCE_HPMC or PDC_IO found unconfigured IOA or bus converter...

  • Page 228: Major Code Category D: Hp-Ux System Shutdown Codes

    Dx20/Dx30 Front Panel LCD Codes Major Code Category D: HP-UX System Shutdown Codes 7-22 Chapter 7...

  • Page 229: Major Code Category E: Warning Codes - Output By The Os

    Dx20/Dx30 Front Panel LCD Codes Major Code Category E: WARNING codes - output by the OS Chapter 7 7- 23...

  • Page 230: Major Code Category F: Run Codes - Output By The Os

    Dx20/Dx30 Front Panel LCD Codes Major Code Category F: RUN codes - output by the OS 7-24 Chapter 7...
  • Page 231 For detailed information on the diagnostic subsystems and utilities, refer to the most current editions of the following manuals: • File System Recovery Guide (HP part number 92453-90082, or 92453-90083) • Support Media User's Guide (HP part number 92453-90010) • Diagnostic Media User's Guide (HP part number B6191-90001) For legacy products (prior to release 10.20 of the OS) the information would...

  • Page 232: Online Diagnostics

    SupportWave as the primary diagnostic tool. As a superuser (logged in as root), you can access the Support Tools Manager while in a terminal window. If you are using HP VUE as your interface, you can also access the Support Tools Manager through sys_admin directory.

  • Page 233: Using Sysdiag

    4. When you see the >> prompt shown above, type r . A messages will be [Enter] displayed and a graphics test window will appear. (HP-UX 10.10 or later; this step is not applicable.) 5. Press to return to the CSTM> prompt after all test results are reported.

  • Page 234: Offline Utilities

    Diagnostics Offline Utilities There are two Hewlett-Packard Offline Diagnostic methods available: ODE-Based Diagnostics Support Media Using ODE-Based Diagnostics The Hewlett-Packard Support Media contains Offline Diagnostic Environment (ODE) which consists of diagnostic modules for testing and verifying system operation. ODE provides all the necessary functions for the user to load specified tests and interact with those tests.

  • Page 235: Hp-Ux Support Media

    HP-UX Support Media The support media allows you to diagnose problems when the HP-UX operating system cannot be booted from the system disk. For additional information on the use of the support media, refer to the most current version of the Support Media User's Manual.

  • Page 236: Support Media Boot

    Diagnostics Support Media Boot If the system has halted and cannot be booted from the system disk, you need to boot from the support media. Perform the following steps: 1. Select a tape drive or CD-ROM to boot from and determine the drives physical address.

  • Page 237: Support Media Main/Utilities Menus

    To make a selection from the main menu, enter the alphabetic character that corresponds to the desired function, as shown: Search for file Reboot Load a file Online diagnostics Display manual page for specific command Recover an unbootable HP-UX system Utilities Exit to shell Chapter 8...
  • Page 238 Diagnostics Chapter 8...
  • Page 239 Replaceable Parts Replaceable Parts This chapter contains listings of all the replaceable parts in the HP 9000 D Class and R Class servers. Table 9-1 contains the exchange assemblies and Table 9-2 contains the non-exchange assemblies. The locator numbers correspond to the callouts in Table 9-1 to Table 9-3.

  • Page 240: Table 9-1 Exchange Assemblies

    A3183A DDS-2 Tape drive, 4Gb C1539-67201 C1539-69201 A3183A DDS-2 Tape drive, 4Gb C1537-67201 C1537-69201 A3542A DDS-3 Tape drive, 12Gb A2874-66005 A2874-69005 FW-SCSI to HP-HSC adapter A3315-67001 A3315-69001 1Gb Hotplug disk module A3318-67001 A3318-69001 2Gb Hotplug disk module A3647-67001 A3647-69001 4Gb Hotplug disk module...

  • Page 241: Table 9-2 Non-Exchange Assemblies

    Replaceable Parts New HP Part Exchange HP Locator Description Number Part Number Number A3349-60001 A3349-69001 1Gb SE-SCSI disk drive A3304-60001 A3304-69001 2Gb SE-SCSI disk drive A2944-60001 A2944-69001 QIC tape drive A4081-66009 A4081-69009 (A4077A) 2D HSC graphics PCA Table 9-2 Non-Exchange Assemblies...

  • Page 242: Web Console

    Replaceable Parts Locator HP Part Number Description Number A5176-00020 Media Cover (R Class) A5176-00019 Media Cover (R Class) J3591-60001 Secure Web Console A5176-63002 Short Secure Web Console Cable A5176-40001 Bezen, Front Cover A5176-0030 R Class DIMM Retainer 0950-3415 Web Console power supply (for rack...

  • Page 243: Table 9-3 Eisa Assemblies

    Replaceable Parts Locator HP Part Number Description Number 1400-2125 F/W SCSI ferrite Figure 10-19 1400-2126 LCD/PWR ferrite 1400-1612 S/E SCSI ferrite Figure 10-23 1400-2127 MED PWR ferrite A3262-60033 Hot swap blower assembly A2992-63002 (A3184A) 650Mb CD-ROM drive 7 or 18...

  • Page 244: Table 9-4 Hsc Assemblies

    Replaceable Parts Table 9-4 HSC Assemblies New HP Part Exchange HP Description Number Part Number A2679-60002 J3516-69004 100Bt Dual Port LAN J3516-60024 100Bt Dual Port LAN (Fibre) J3516-60034 J3516-69034 100Bt Single Port LAN J2499-60021 ATM 155 (Fibre) J2499-60011 ATM 155 (UTP5)

  • Page 245: Figure 9-1 System Front View (Without Bezel And Side Panel)

    Replaceable Parts Figure 9-1 System Front View (without bezel and side panel) NOTE The D2xx hotswap assembly only has 2 slots, a D3xx is shown. The fan shown is the rear fan, the front fan is located inside the chassis below the LCD and Power switch assemblies.

  • Page 246: Figure 9-2 System Front View (With Bezel And Side Panel)

    Replaceable Parts Figure 9-2 System Front View (with bezel and side panel) Chapter 9...

  • Page 247: Figure 9-3 System Front View (R Class)

    Replaceable Parts Figure 9-3 System Front View (R Class) Chapter 9 9- 9...

  • Page 248: Figure 9-4 Rear View Of I/O Area

    Replaceable Parts Figure 9-4 Rear View of I/O Area 9-10 Chapter 9...
  • Page 249 Removal and Replacement Procedures Removal and Replacement Procedures This chapter contains procedures for removing and replacing Field Replaceable Units (FRUs) in HP 9000 D Class and R Class Servers. In order to access any particular FRU, it is necessary to complete the procedures leading to the desired FRU.
  • Page 250 Removal and Replacement Procedures • Remove and Replace the Front Fan • Remove and Replace the Rear Fan • Remove and Replace the Display Panel • Replace the Side Panel • Replace the Front Bezel 10-2 Chapter 10...

  • Page 251: Prepare The Computer

    Removal and Replacement Procedures Prepare the Computer Before performing any maintenance procedures, take the following steps to ensure that no loss of customer data or damage to the computer system occurs. • Be sure the customer has done a full (or at least a database) backup. •...

  • Page 252: Assemble Tools Required

    Removal and Replacement Procedures Assemble Tools Required To remove and replace assemblies, you will need the following tools: • #10 TORX head driver • #15 TORX head driver • Small flat blade screw driver • Small Phillips screw driver • Anti-static protective mats •...

  • Page 253: Figure 10-1 Hot-Swap Disk Removal/Replacement

    Removal and Replacement Procedures Figure 10-1 Hot-Swap Disk Removal/Replacement Remove the Front Bezel — D Class To remove all assemblies except the hot-swap disk drives, you will need to remove the front bezel. NOTE If the peripheral access door is locked, you will need to get the key from the system operator.

  • Page 254: Figure 10-2 Front Bezel Removal

    Removal and Replacement Procedures Figure 10-2 Front Bezel Removal 10-6 Chapter 10...

  • Page 255: Remove The Front Bezel — R Class

    Removal and Replacement Procedures Remove the Front Bezel — R Class 1. Grab the bottom sides of the front bezel, and pull the bottom of the bezel slightly out from the cabinet. 2. Carefully push the bezel up so that the top of the bezel comes loose from the top of the cabinet, then pull the bezel away from the cabinet.

  • Page 256: Figure 10-3 Side Panel Removal

    Removal and Replacement Procedures Remove the Side Panel (D Class) or Top Panels (R Class) To access the peripherals, display panel, power on switch, and assemblies inside the cabinet, you must also remove the side panel (D Class) or top panels (R Class). D Class Side Panel Removal 1.

  • Page 257: Figure 10-4 Side Panel Removal

    Removal and Replacement Procedures Figure 10-4 Side Panel Removal Figure 10-5 Side Panel Removal Chapter 10 10- 9...

  • Page 258: R Class Top Panel Removal

    Removal and Replacement Procedures R Class Top Panel Removal 5HP RYH WKH WKUHH VFUHZV KROGLQJ WKH WRS VKHHW PHWDO FRYHU LQ SODFH *UDVS WKH VLGHV RI WKH WRS I URQW SDQHO DQG OLI W LW XS DQG WRZDUG WKH UHDU 3XOO WKH WRS UHDU SDQHO WRZDUG WKH I URQW RI WKH VHUYHU WKHQ OLI W LW XS DQG RXW 10-10 Chapter 10...

  • Page 259: Remove The System/Core I/O Board

    Removal and Replacement Procedures Remove the System/Core I/O Board To get to the System/Core I/O Board, you will first need to remove all cards and cables that connect to the System/Core I/O Board. These include the following: EMI shielding Processor/Memory card EISA/HSC cards Rear panel connector cables Cables connected to the System/Core I/O Board inside the cabinet (peripheral, power supply, fan,...

  • Page 260: Figure 10-6 Remove Emi Shielding

    Removal and Replacement Procedures Figure 10-6 Remove EMI Shielding 10-12 Chapter 10...
  • Page 261 Removal and Replacement Procedures To remove R Class EMI shielding: 1. Loosen the two notches at the top of the EMI cover from the tabs on the Processor/Memory card by pulling back and slightly flexing the EMI cover until the notches come loose. 2.

  • Page 262: Figure 10-7 Processor/Memory Card Removal

    Removal and Replacement Procedures Remove the Processor/Memory Card The following instructtions cover the removal of the Processor/Memory card for D Class and R Class servers. D Class Processor/Memory Card 1. Loosen and remove the two screws that secure the Processor/Memory card to the chassis. 2.

  • Page 263: R Class Processor/Memory Card

    Removal and Replacement Procedures R Class Processor/Memory Card 1. Attach an anti-static strap to your wrist, and ground it to the main chassis. 2. Lift the memory SIMM retainer directly up and out of the system. 3. Disconnect the cables label P13 and P14 from the back of the Processor/Memory card. 4.
  • Page 264 Removal and Replacement Procedures 10-16 Chapter 10...

  • Page 265: Remove/Replace Memory Modules

    3. Grasp the memory card on the top and bottom edge and pull it out of the connector. Replace Memory Modules Refer to Chapter 2, Memory Configuration Rules for all HP D Class systems memory module load order. 1. Carefully align the memory card in the appropriate memory connector.

  • Page 266: Figure 10-8 Cache Module Location

    Removal and Replacement Procedures Remove/Replace Second Level Cache Modules Some Dx20 and all Dx30 models will have a 1MB Second Level Cache Module installed on the Processsor/Memory board. This Cache Module consists of two 512MB cache memory cards. Cache Module removal/replacement is described in the following paragraphs. Remove Cache Module 1.

  • Page 267: Figure 10-9 Cache Module Key Slots

    Removal and Replacement Procedures Replace Cache Module 1. Open the ejector levers (place in DOWN position). 2. Orient the Cache memory card correctly, with the card edges in the connector and the edge key slots over the connector notches, over slot A or B (J11 or J10). Refer to Figure 10-10for the correct orientation.

  • Page 268: Figure 10-10 I/O Card Retainer Bracket Removal - D Class

    Removal and Replacement Procedures Remove EISA/HSC Cards NOTE This may require the removal of the EMI shield as was done for removing the Processor/Memory card. 1. Disconnect any external cables attached to the card(s) on the back of the system. 2.

  • Page 269: Figure 10-11 I/O Card Retainer Bracket Removal - R Class

    Removal and Replacement Procedures Figure 10-11 I/O Card Retainer Bracket Removal — R Class Chapter 10 10- 21...

  • Page 270: Figure 10-12 Eisa/Hsc Card Removal - D Class

    Removal and Replacement Procedures 3. Pull the bracket out of the cabinet and set it aside. 4. Remove the screw holding the card into the system, at the rear bulkhead end. 5. Pull the card out of the connector (see Figure 10-12, and place the card on an ESD mat. Figure 10-12 EISA/HSC Card Removal —...

  • Page 271: Remove All Cables From The System/Core I/O Card

    Removal and Replacement Procedures Remove All Cables From the System/Core I/O Card NOTE Removal of the System/Core I/O board requires the removal of all components previously listed. 1. Disconnect the power supply cables. 2. Disconnect the front and rear fan cables. 3.

  • Page 272: Figure 10-14 System/Core I/O Board Replacement

    Removal and Replacement Procedures Remove the System/Core I/O Board 1. Remove the two retaining screws, one at the top right, and one at the bottom left. 2. Slide the System/Core I/O Board toward the right and pull it out of the chassis. CAUTION Once the System/Core I/O card has been removed, be sure not to remove the lithium battery installed on the System/Core I/O card.

  • Page 273: Replace The System/Core I/O Board

    Removal and Replacement Procedures Replace the System/Core I/O Board 1. Align key slots on board with guides inside the chassis. 2. Slide the board toward the left until it locks in place. 3. Insert and tighten the two screws. After replacing the System/Core I/O Board, you will need to do reinstall all system components removed during the System/Core I/O Board removal procedure.

  • Page 274: Replace Eisa And Hsc Cards

    Removal and Replacement Procedures Replace EISA and HSC Cards Refer to Figure 10-10 and Figure 10-12. 1. Align the card in the slot card guide and slide it in. 2. Seat the card in the connector. 3. Press firmly to engage the card's edge connector in the slot. 4.

  • Page 275: Figure 10-15 Emi Shielding Replacement - D Class

    Removal and Replacement Procedures Figure 10-15 EMI Shielding Replacement — D Class Figure 10-16 EMI Shielding Replacement — R Class Chapter 10 10- 27...

  • Page 276: Figure 10-17 Ide Floppy Removal/Replacement

    Removal and Replacement Procedures Remove and Replace Peripherals This section contains procedures for removing and replacing: IDE floppy drive CD-ROM and tape drives SE SCSI hard disk drives Remove the IDE Floppy (D Class only) Refer to Figure 10-17. 1. Remove the power and data (flat ribbon) cables from the rear of the floppy drive. 2.

  • Page 277: Figure 10-18Ide Floppy Disk Assembly Diagram

    Removal and Replacement Procedures Assembling the IDE Floppy Disk This procedure describes how to assemble the IDE Floppy device in the device tray itself. Refer to Figure 10-18. 1. Remove the rails (1) from the old IDE device by removing the four mounting screws (two on each side).

  • Page 278: Replace The Ide Floppy

    Removal and Replacement Procedures Replace the IDE Floppy Refer to Figure 10-17. NOTE After assembling the IDE Floppy drive, perform the steps listed below. 1. Slide the floppy drive into the peripheral bay along the tray guides, and secure it with two screws. 2.

  • Page 279: Figure 10-19 Removable Media Peripheral Bay Removal/Replacement - D Class

    Removal and Replacement Procedures Figure 10-19 Removable Media Peripheral Bay Removal/Replacement — D Class Chapter 10 10- 31...

  • Page 280: Figure 10-20Removable Media Peripheral Bay Removal/Replacement - R Class

    Removal and Replacement Procedures Figure 10-20Removable Media Peripheral Bay Removal/Replacement — R Class 5. Remove four screws in the front of the chassis, and remove the peripheral bay. 6. Remove the screws on the side of the peripheral bay and slide the device out. 10-32 Chapter 10...

  • Page 281: Figure 10-21 Tape Drive Removal/Replacement

    Removal and Replacement Procedures Figure 10-21 Tape Drive Removal/Replacement Figure 10-22 CD-ROM Drive Removal/Replacement Replace SCSI Removable Media Devices Refer to Figure 10-19, Figure 10-21, and Figure 10-22 1. Slide the device into the appropriate slot in the peripheral bay along the tray guides. Install a CD-ROM in the bottom slot (Figure 10-22) and removable media device in the top slot ( Figure 10-21).

  • Page 282: Figure 10-23 D2Xx Disk Assembly Removal/Replacement

    Removal and Replacement Procedures 5. Route the ribbon cable through the slot on the EMI bracket, and position the bracket into place. 6. Secure the EMI bracket with a screw (be careful not to pinch the power cables). 7. Push in the tab on the EMI bracket to secure the ribbon cable. 8.

  • Page 283: Replace Single-Ended Scsi Hard Disks

    Removal and Replacement Procedures Replace Single-Ended SCSI Hard Disks NOTE Before installing the disk drive check the jumper settings. Refer to Figure 10-23. 1. Mount the replacement disk drive on the disk mounting tray. 2. Insert and tighten four screws to secure the disk drive to the mounting tray. 3.

  • Page 284: Figure 10-24 Hot Swap Disk Bay

    Removal and Replacement Procedures Remove the Hot-Swap Bay (D Class only) Refer to Figure 10-24. 1. Remove the power and SCSI ribbon cables from the hot-swap backplane. 2. Remove the hotswap present cable from the System/Core I/O board. 3. Remove six screws in the front of the chassis. 4.

  • Page 285: Remove And Replace The Hot-Swap Blower (D Class Only)

    Removal and Replacement Procedures 5. Reconnect hotswap present cable. Remove and Replace the Hot-Swap Blower (D Class only) Remove the Blower 1. Remove the upper peripheral bay. 2. Remove the hot-swap bay. 3. Remove any cables from the System/Core I/O Board that obstruct access to the blower. 4.

  • Page 286: Remove And Replace The Power Supply

    Removal and Replacement Procedures Remove and Replace the Power Supply The procedures for removing and replacing the power supply are identical for D2xx and D3xx models. Refer to Figure 10-25. Remove the Power Supply (D Class) 1. Disconnect all power cables from the System/Core I/O Board and peripheral devices (also disconnect all power cables from the DC Converter Board if Dx70/Dx80).

  • Page 287: Figure 10-25 Power Supply Removal/Replacement

    Removal and Replacement Procedures Figure 10-25 Power Supply Removal/Replacement Chapter 10 10- 39...

  • Page 288: Remove The Power Supply (R Class)

    Removal and Replacement Procedures Remove the Power Supply (R Class) 1. Disconnect all power cables from the extension cables. NOTE This step requires snips to cut the tie wrap on the power cables. 2. Remove four (4) mounting screws on the rear of the chassis. 3.

  • Page 289: Remove And Replace The Front Fan

    Removal and Replacement Procedures Remove and Replace the Front Fan The front fan (1) can be replaced as an assembly (fan plus mounting bracket) or just the fan alone. Refer to Figure 10-26. Remove the Front Fan 1. Disconnect the fan cable from the System/Core I/O Board. 2.

  • Page 290: Figure 10-26 Fan/Display Panel Location

    Removal and Replacement Procedures Figure 10-26 Fan/Display Panel Location 10-42 Chapter 10...

  • Page 291: Remove And Replace The Rear Fan

    Removal and Replacement Procedures Remove and Replace the Rear Fan Remove the Rear Fan The rear fan (2) can be replaced as an assembly (fan plus mounting bracket) or just the fan alone. Refer to Figure 10-26. 1. Remove the fan cable from the System/Core I/O Board. 2.

  • Page 292: Remove And Replace The Display Panel

    Removal and Replacement Procedures Remove and Replace the Display Panel Remove the Display Panel 1. Disconnect the LCD flat ribbon cable (3) from the System/Core I/O Board. Refer to Figure 10-26. 2. Inside the chassis behind the display panel, press the tab on the EMI shielding to release the cable. 3.

  • Page 293: Remove And Replace The Power Switch

    Removal and Replacement Procedures Remove and Replace the Power Switch Remove the Power Switch 1. Remove the keyed power switch connector from the System/Core I/O Board. 2. Depress the two spring-loaded tabs on the power switch. 3. Pull the power switch and cable assembly out of the chassis. Replace the Power Switch 1.

  • Page 294: Figure 10-27 Side Panel Replacement

    Removal and Replacement Procedures Figure 10-27 Side Panel Replacement 10-46 Chapter 10...

  • Page 295: Figure 10-28 Side Panel Replacement

    Removal and Replacement Procedures Figure 10-28 Side Panel Replacement Chapter 10 10- 47...

  • Page 296: Figure 10-29 Front Bezel Replacement

    Removal and Replacement Procedures Figure 10-29 Front Bezel Replacement 10-48 Chapter 10...

  • Page 297: Figure 11-1 D2Xx System

    SCSI Peripherals and I/O Information SCSI Peripherals and I/O Information This chapter describes SCSI peripherals and buses supported in this system. There are three possible peripheral disk bays: • D2xx Peripheral Bay • R3xx Peripheral Bay • D3xx Hot-Swap Disk Bay These bays are described in detail in this chapter.

  • Page 298: Figure 11-2 R3Xx System Peripheral Housing

    SCSI Peripherals and I/O Information Figure 11-2 R3xx System Peripheral Housing This figure shows the R3xx peripheral housings outside of the main chassis. The Model R3xx has removable media deviices on the Single-Ended SCSIbus. 11-2 Chapter 11...

  • Page 299: Figure 11-3 D3Xx System

    SCSI Peripherals and I/O Information Figure 11-3 D3xx System This figure shows the D3xx peripheral housings outside of the main chassis. The Model D3xx includes removable media deviices on the Single-Ended SCSIbus and Hot-Pluggable disk modules on a Fast Wide Differential SCSI bus. Chapter 11 11- 3...

  • Page 300: Configuration

    SCSI Peripherals and I/O Information Configuration 1. HP's current implementations of SCSI supports eight devices consisting of one or more device adapters (Initiators) and up to seven peripheral devices (Targets) on the 50-pin busses, and up to 16 Initiator or Target devices on the 68-pin busses.

  • Page 301: Scsi Cables

    2. Minimize the SCSI bus length but do not use cables shorter than 0.5m external. 3. Because cable impedance and construction affect bus signal quality, only HP cables are recommended. 4. While the high-density SCSI connectors on the HP-PB Host Adapters support both thumbscrew and squeeze latch cables, only the thumbscrew type are recommended because of reliability and RFI concerns with the squeeze-latch cables.

  • Page 302: Table 11-1 50-Pin Scsi Cable

    SCSI Peripherals and I/O Information Table 11-1 lists the pin call-outs for the 50-pin SCSI cable, and Table 11-2 lists the pin call-outs for the 68-pin SCSI cable. NOTE Cable Conductor Number list is for flat cables. Connector Contact Number list is for Shielded, Twisted Pair cables.

  • Page 303: Table 11-2 68-Pin Scsi Cable

    SCSI Peripherals and I/O Information Connector Cable Cable Connector Signal Name Contact Conductor Conductor Contact Signal Name Number Number Number Number Ground - I/O Table 11-2 68-Pin SCSI Cable Connector Cable Cable Connector Signal Name Contact Conductor Conductor Contact Signal Name Number Number Number...

  • Page 304: Termination/Term Power

    Terminator power - Will be supplied by the Initiators and may be supplied by any or all connected devices. HP recommends that terminator power be supplied by the Host Bus Adapter (HBA) Initiator and the last device on the SCSI Bus to help decrease interface error rates and provide better balance to the TERMPWR contacts.

  • Page 305: Differential

    SCSI Peripherals and I/O Information Differential TERMPWR = 4.25 to5.25 vdc. with 600 ma source drive capability for the 50-pin cable, and 1000 ma source drive capability for the 68-pin cable. Normal Operation 1. Do not connect or disconnect a device on an active SCSI bus or to any bus that has devices supplying termination power.

  • Page 306: Table 11-3 50-Pin Low Density

    SCSI Peripherals and I/O Information Cable and Terminator Part Numbers Table 11-3 through Table 11-9 list all associated cables and terminators. Table 11-3 50-Pin Low Density Part Number Product Number Description 8120-5158 92222A Bail to Bail (M/M) 0.5 m 8120-4998 92222B Bail to Bail (M/M) 1.0 m 8120-5159...

  • Page 307: Table 11-4 50-Pin Low Density To High Density

    SCSI Peripherals and I/O Information Table 11-4 50-Pin Low Density to High Density Part Number Product Number Description 5062-3384 Bail to Thumb Screw 0.5 m 5062-3383 K2296 Bail to Thumb Screw 1.0 m 5062-3388 K2297 Bail to Thumb Screw 1.5 m 5062-3386 Bail to Thumb Screw 2.0 m 5063-1218...

  • Page 308: Table 11-7 50-Pin High Density To 68-Pin High Density

    SCSI Peripherals and I/O Information Table 11-7 50-Pin High Density to 68-Pin High Density Part Number Product Number Description 5181-7704 Thumb Screw to Thumb Screw 0.5 m 5181-7705 Thumb Screw to Thumb Screw 1.0 m 5181-7706 Thumb Screw to Thumb Screw 1.5 m 5181-7707 C2906A Thumb Screw to Thumb Screw 2.0 m...

  • Page 309: Status Returns

    SCSI Peripherals and I/O Information Status Returns Hardware 70 Current error status byte 0: (error sense) 71 Deferred error NOTE Values from 70 through FF are valid but may be vendor product defined. Table 11-10 Hardware status byte 02: 3 to 0 Reserved Sense Key If one, indicates that the current command has read an FM (file mark) or set a file...
  • Page 310 SCSI Peripherals and I/O Information *Seagate (HPA3058A) - 9 - Firmware Error Table 11-11 provides the description for Hardware status byte 12: (ASC - Additional Sense Code) and Hardware status byte 13: (ASCQ - Additional Sense Code Qualifier) Table 11-11 Hardware Status Bytes 12 and 13 ASCQ Description No additional sense information...
  • Page 311 SCSI Peripherals and I/O Information ASCQ Description Logical unit communication Failure Logical Unit Communication Time-Out (sense key 4) Logical Unit Communication Parity Error (sense key 4) Track Following Error Tracking Servo Failure Focus Servo Failure Spindle Servo Failure Write Error LBOT Failure - Unable to write Tape mark Tracks (Sense Key 3) Hardware Failure - Head Sync Error during Write (Sense Key 4) Write Error Recovered with Auto-Reallocation...
  • Page 312 SCSI Peripherals and I/O Information ASCQ Description A Medium Error was Detected during a Read, Space, Locate (sense key 3) Record Not Found Filemark not Found End of Data NOT Found End of data found Block Sequencer Error Seek position error Mechanical Positioning Error No Information at this position on Tape, Cannot do Space Operation (sense key 3)
  • Page 313 SCSI Peripherals and I/O Information ASCQ Description Illegal Transfer Length in the CDB (sense key 5) Synchronous data transfer error Defect List not Found Primary Defect List not Found Compare errors Miscompare During Verify Operation invalid Command Operation Code illegal Logical Block Address Invalid Element Address Illegal field in Command Descriptor Block (CDB) Invalid Logical Unit Number (LUN)
  • Page 314 SCSI Peripherals and I/O Information ASCQ Description Write protected Not ready to ready transition/medium changed Import/Export Element Accessed Power On or Reset or Bus device reset occurred Power On or Reset or Bus device reset occurred and selftest failed Mode select Parameters changed Parameters Changed (Mode Select) Mode Parameters Changed MODE SELECT Parameters changed by another Initiator...
  • Page 315 SCSI Peripherals and I/O Information ASCQ Description Tape position error at Beginning Of Medium Tape Position Error at End of Medium Reposition Error Medium Destination Element Full Medium Source Element Empty Invalid bits in IDENTIFY message Invalid Microcode Logical Unit has not Self Configured Yet Target operating conditions have changed Microcode has changed Changed Operating Definition...
  • Page 316 SCSI Peripherals and I/O Information ASCQ Description Inappropriate/Illegal message Command Phase Error Data Phase Error Microcode Programing Failed Logical Unit Failed Self-Configuration Overlapped commands attempted Write Append Error Write Append Position Error (sense key 3) Write append position error, or illegal position to format partition (sense key Write Failure after Retry Limit Reached Erase Failure Cartridge Fault...
  • Page 317 SCSI Peripherals and I/O Information ASCQ Description No Tape Required but Tape Loaded (SEND DIAGNOSTIC) (sense key 5) Humidity too High Dryness, Humidity falls to a level that permits access Device Requires Cleaning Bad Microcode Detected Could not Change Mode Parameters since tape not at LBOT or LBOP (sense key 5) NOTE Some devices may have vendor unique codes which are not listed.

  • Page 318: Internal Peripherals

    SCSI Peripherals and I/O Information Internal Peripherals This section provides the identification, specification, and configuration information for the peripherals supported in the system cabinet. It also provides troubleshooting, maintenance, and diagnostic information for the products listed: • IDE Floppy Drive •...

  • Page 319: Figure 11-4 Ide Floppy Drive

    SCSI Peripherals and I/O Information IDE Floppy Drive (D Class only) Figure 11-4 IDE Floppy Drive Specifications • 3.5 inch IDE Floppy disk drive • Double-sided media support • Track density = 135 tpi • MTBF 30,000 power on hours for typical duty cycle Table 11-12 Mode Specifications Triple Density 2 Mb Mode...

  • Page 320: Figure 11-5 Hp C2478Sz Tape Drive

    SCSI Peripherals and I/O Information HP C2478SZ (C1504B) DDS Tape Drives Figure 11-5 shows the C2478SZ DDS tape drive. Figure 11-5 HP C2478SZ Tape Drive Specifications • Integrated Single-ended SCSI-2 interface • Reads and Writes DDS-1 formats dependent on the mounted tape dimension: 60 meter tape - DDS-1 = 1.3 Gbytes...

  • Page 321: Figure 11-6 C2478Sz Jumper Diagram

    • MTBF = 50,000 power on hours at a 12% duty cycle • Executes self-test at power on • Inquiry Vendor Identification String = HP • Inquiry Product Identification String = C2478SZ (C1504B) • Inquiry Product Revision Level String = 1009 Jumpering Setting the SCSI ID.

  • Page 322: Table 11-14 Configuration Switches (For Data Compression Dds-1 Tape Drives)

    SCSI Peripherals and I/O Information Default Jumper Settings = Term Power Disabled (no jumper) Configuration Switches Figure 11-7 shows the configuration switches located on the bottom of the C2478SZ in their default positions. Figure 11-7 C2478SZ Switch Diagram Table 11-14 Configuration Switches (For Data Compression DDS-1 Tape Drives) Switch 1 Switch 2 Meaning...

  • Page 323: Table 11-16 Recommended Cleaning Frequency

    Head Cleaning Procedure 1. Cleaning Cartridge Product Number = HP 92283K. 2. Insert the cleaning cartridge into the drive. 3. The drive automatically cleans the drive heads and ejects the cartridge after approximately 30 seconds.

  • Page 324: Figure 11-8 C2478Sz Front Panel

    SCSI Peripherals and I/O Information Firmware Upgrade Tape Procedure: • Shut down the operating system. NOTE There can be no activity on the SCSI bus and no interruption of power during this procedure. Either event can cause the device to become unusable (DEAD DRIVE) and will require the device to be replaced.

  • Page 325: Figure 11-9 Cassette And Drive Light Definitions

    SCSI Peripherals and I/O Information The front panel of the C2478SZ is used for inserting and removing cassette tapes, and displaying drive and cassette status. The front panel has two bi-color lights (LEDs). The green is used to indicate normal operation. Amber is used to imply warning conditions. Pulsing indicates activity between the drive and the SCSI bus.

  • Page 326: Forced Eject

    SCSI Peripherals and I/O Information Self-Test - During power-on, the drive executes a self test diagnostic sequence. This is shown by both the drive and cassette lights flashing yellow. If the self-test fails, the right Drive light shows a steady yellow condition while the cassette light flashes yellow.

  • Page 327: Consequences Of A Forced Eject

    SCSI Peripherals and I/O Information Consequences of a Forced Eject The drive can be doing literally any action at the time a forced eject is carried out. There is a possibility that during a write, data may be lost and an invalid format tape could be created (as EOD may not be written correctly).

  • Page 328: Figure 11-10 Manual Cartridge Removal

    SCSI Peripherals and I/O Information Figure 11-10 Manual Cartridge Removal Alternate Method Tools required; o electric screwdriver o T8 or T9 Torx bit o ball point pen (with plastic ink tube) o scissors or knife blade NOTE This procedure destroys the ink pen. 1.

  • Page 329: Diagnostics

    SCSI Peripherals and I/O Information Diagnostics o CSTM o SCSIDDS o SYSMAP o IOMAP Chapter 11 11- 33...

  • Page 330: Figure 11-11 Hp A3183A Dds-2 Tape Drive

    SCSI Peripherals and I/O Information HP A3183A DDS-2 Tape Drive Figure 11-11 shows the front of an HP A3183A DDS-2 tape drive. Figure 11-11 HP A3183A DDS-2 Tape Drive Specifications o Integrated Single-ended SCSI-2 interface o Reads and Writes DDS-1 and DDS-2 formats dependent on the mounted tape dimension: •...

  • Page 331: Figure 11-12 A3183A Jumper Diagram

    1 = shorted, 0 = open The HP A3183A reads the SCSI ID at power up and during selftest in order to determine the selected target ID of the tape drive on the interface bus. Data Compression Control is not used in this system application.

  • Page 332: Figure 11-13 A3183A Switch Settings

    SCSI Peripherals and I/O Information Figure 11-13 A3183A Switch Settings Table 11-18 Configuration Switches (For Data Compression DD-2 Tape Drives) Switch 1 Switch 2 Meaning Compression disabled, no host control Compression disabled, the host is allowed to control compression Compression enabled, no host control Compression enabled, with host control Table 11-19 Configuration Switch 3 (For Media Recognition System) Switch 3...

  • Page 333: Table 11-20 Recommended Cleaning Frequency

    SCSI Peripherals and I/O Information Head Cleaning Procedure 1. Cleaning Cartridge Product Number = HP 92283K. 2. Insert the cleaning cartridge into the drive. 3. The drive automatically cleans the drive heads and ejects the cartridge after approximately 30 seconds.

  • Page 334: Figure 11-14 A3183A Front Panel

    SCSI Peripherals and I/O Information Firmware Upgrade Failures: • Wrong firmware tape - The tape will be ejected within 1/2 to one minute of activity and no update will have been done. (Match tape part number to product model number.) •...

  • Page 335: Figure 11-15 A3183A Indicator Descriptions

    SCSI Peripherals and I/O Information Figure 11-15 A3183A Indicator Descriptions Cartridge Light - Flashes green to show activity, loading, unloading, reading, and writing. It shows steady green to indicate a cartridge is loaded and the unit is ready. Clean/Attention Light - Flashes Amber to indicate head cleaning is needed. This is an indication of an excessive number of Read-After-Write (RAW) or third level error correction (C3 ECC) errors.

  • Page 336: Triggering A Forced Eject

    SCSI Peripherals and I/O Information Triggering a Forced Eject The first eject button press with a tape present in the drive will always trigger a normal eject. After this first press, the following actions by the user will trigger a forced eject: o Two more momentary presses within 5 minutes of the first press, or o Three momentary presses in any subsequent 5 minute period, or o One long press where the button is held down for at least 5 seconds.

  • Page 337: Figure 11-16 Manual Cartridge Removal

    SCSI Peripherals and I/O Information 2. Remove the tape drive mounting brackets. 3. Remove the tape drive top cover. 4. See Figure 11-16. Insert a size 00 cross head screwdriver through the emergency eject access hole. (Some early revisions of the mechanism have single slots in the end of the worm gear, use a flat blade screwdriver in this case.) 5.

  • Page 338: Exchange Part Number

    SCSI Peripherals and I/O Information 1. Remove the plastic ink tube from the ink pen. 2. Cut off approximately 50mm (2 inches) of empty ink tube from the pen. 3. Force one end of the ink tube over the torx bit. 4.

  • Page 339: Figure 11-17 Hp A3542A Dds-3 Tape Drive

    SCSI Peripherals and I/O Information HP A3542A DDS-3 Tape Drive Figure 11-17 shows the front of an HP A3542A DDS-3 tape drive. Figure 11-17 HP A3542A DDS-3 Tape Drive Specifications • Integrated Single-ended SCSI-2 interface • Reads and Writes DDS-1, DDS-2, and DDS-3 formats dependent on the mounted tape dimension: •...

  • Page 340: Figure 11-18 A3542A Jumper Diagram

    1 = shorted, 0 = open The HP A3542A reads the SCSI ID at power up and during selftest in order to determine the selected target ID of the tape drive on the interface bus. Data Compression Control is not used in this system application.

  • Page 341: Figure 11-19 A3542A Switch Settings

    SCSI Peripherals and I/O Information Configuration Switches Figure 11-19 shows the configuration switches located on the bottom of the A3542A in their default positions. Figure 11-19 A3542A Switch Settings Table 11-22 Configuration Switches (For Data Compression DD-3 Tape Drives) Switch 1 Switch 2 Meaning Compression disabled, no host control...

  • Page 342: Table 11-24 Recommended Cleaning Frequency

    Head Cleaning Procedure 1. Cleaning Cartridge Product Number = HP 92283K. 2. Insert the cleaning cartridge into the drive. 3. The drive automatically cleans the drive heads and ejects the cartridge after approximately 30 seconds.

  • Page 343: Figure 11-20 A3542A Front Panel

    SCSI Peripherals and I/O Information Firmware Upgrade Tape Procedure: • Shut down the operating system. NOTE There can be no activity on the SCSI bus and no interruption of power during this procedure. Either event can cause the device to become unusable (DEAD DRIVE) and will require the device to be replaced.

  • Page 344: Figure 11-21 A3542Aa3542A Indicator Descriptions

    SCSI Peripherals and I/O Information Figure 11-21 A3542AA3542A Indicator Descriptions Cartridge Light - Flashes green to show activity, loading, unloading, reading, and writing. It shows steady green to indicate a cartridge is loaded and the unit is ready. Clean/Attention Light - Flashes Amber to indicate head cleaning is needed. This is an indication of an excessive number of Read-After-Write (RAW) or third level error correction (C3 ECC) errors.

  • Page 345: Forced Eject

    SCSI Peripherals and I/O Information Forced Eject There are some situations where the user's depression of the eject button may not cause a cartridge to be ejected within an acceptable time. For instance, the media surface may be badly damaged and the drive is having trouble recovering data.

  • Page 346: Manual Cartridge Removal

    SCSI Peripherals and I/O Information Beware also that as the firmware is fully reset at the end of the forced eject sequence, the drive will re-instate its default setup and will lose any special features that may have been enabled by a prior mode select command.

  • Page 347: Figure 11-22 Manual Cartridge Removal

    SCSI Peripherals and I/O Information Figure 11-22 Manual Cartridge Removal Alternate Method Tools required: • electric screwdriver • T8 or T9 Torx bit • ball point pen (with plastic ink tube) • scissors or knife blade NOTE This procedure destroys the ink pen. 1.

  • Page 348: Diagnostics

    SCSI Peripherals and I/O Information Diagnostics • CSTM • SCSIDDS • SYSMAP • IOMAP 11-52 Chapter 11...

  • Page 349: Figure 11-23 A2944A Qic Tape Drive

    SCSI Peripherals and I/O Information A2944A QIC Tape Drive (D Class only) Figure 11-23 A2944A QIC Tape Drive Specifications • Integrated SE SCSI-2 Interface • Industry standard QIC - 1000 data format • Data capacity (dependent on media length) • Write compatibility with; QIC -1000, QIC - 525, QIC - 150, and QIC 120 standards •...

  • Page 350: Figure 11-24 Jp1 Scsi Device Id

    SCSI Peripherals and I/O Information Jumpering Figure 11-24 JP1 SCSI Device ID The device ID Jumper JP1 provides a binary coded address range from 0 to 7. No other jumper locations are used in field applications. Data Cartridge Product Number A2585A (1.2 Gbyte non-formatted data capacity) Figure 11-25 Data Cartridge 11-54 Chapter 11...

  • Page 351: Figure 11-26 A2944A Front Panel

    SCSI Peripherals and I/O Information Preventative Maintenance Clean the device every 8 hours of mounted tape usage. Cleaning Cartridge Kit = HP 92281C Troubleshooting Diagnostics SCSIQIC Front Panel Status Display Figure 11-26 A2944A Front Panel Replacement Part Number The replacement part number is: A2944-69001...

  • Page 352: Figure 11-27 A3184A Cd-Rom Drive

    SCSI Peripherals and I/O Information HP A3184A CD-ROM Drive Figure 11-27 shows the HP A3184A 1 inch Height CD-ROM. Figure 11-27 A3184A CD-ROM Drive Specifications • Integrated Single-Ended SCSI controller. • Available Data formats: Red-Book, Yellow-Book, CD-ROM XA, Photo-CD, CD-Bridge, CD-I ready.

  • Page 353: Figure 11-28 Hp A3184A Front Panel

    • Inquiry Product Identification String = CD-ROM XM-4101TA • Inquiry Product Revision Level String = 1084 Front Panel The HP A3184A CD-ROM drive front panel has the following features: Figure 11-28 HP A3184A Front Panel 1. Headphone jack - headphone connection for listening to an audio CD.

  • Page 354: Figure 11-29 Hp A3184A Cd-Rom Jumper Diagram

    SCSI Peripherals and I/O Information Jumpering Figure 11-29 HP A3184A CD-ROM Jumper Diagram Default Jumper Settings = Parity enabled. SCSI ID as needed. There are three significant bits in the SCSI ID, giving a range of 0 to 7 inclusive. The jumpers may be positioned as shown, according to the desired address.

  • Page 355: Internal Drive Logs

    SCSI Peripherals and I/O Information Internal Drive Logs Available from interactive section of diagnostic. Exchange Part Number The exchange part number is: D2992-69002 Diagnostics • CSTM • SCSICD • IOMAP • SYSMAP Chapter 11 11- 59...

  • Page 356: Figure 11-30 A3416A Cd-Rom Drive

    SCSI Peripherals and I/O Information HP A3416A CD-ROM Drive Figure 11-30 shows the HP A3416A 1 inch Height CD-ROM. Figure 11-30 A3416A CD-ROM Drive Specifications • Integrated Single-Ended SCSI controller. • Available Data formats: Red-Book, Yellow-Book, CD-ROM XA, Photo-CD, CD-Bridge, CD-I ready.

  • Page 357: Figure 11-31 Hp A3184A Front Panel

    • Inquiry Product Identification String = CD-ROM XM-4101TA • Inquiry Product Revision Level String = 1084 Front Panel The HP A3184A CD-ROM drive front panel has the following features: Figure 11-31 HP A3184A Front Panel 1. Headphone jack - headphone connection for listening to an audio CD.

  • Page 358: Figure 11-32 Hp A3416A Cd-Rom Jumper Diagram

    SCSI Peripherals and I/O Information Jumpering Figure 11-32 HP A3416A CD-ROM Jumper Diagram Default Jumper Settings = Parity enabled. SCSI ID as needed. There are three significant bits in the SCSI ID, giving a range of 0 to 7 inclusive. The jumpers may be positioned as shown, according to the desired address.

  • Page 359: Internal Drive Logs

    SCSI Peripherals and I/O Information Internal Drive Logs Available from interactive section of diagnostic. Exchange Part Number The exchange part number is: A3416-60001 Diagnostics • CSTM • SCSICD • IOMAP • SYSMAP Chapter 11 11- 63...

  • Page 360: Figure 11-33 A3715A Cd-Rom Drive

    SCSI Peripherals and I/O Information HP A3715A CD-ROM Drive Figure 11-33 shows the HP A3715A 1 inch Height CD-ROM. Figure 11-33 A3715A CD-ROM Drive Specifications • Integrated Single-Ended SCSI controller. • Available Data formats: Red-Book, Yellow-Book, CD-ROM XA, Photo-CD, CD-Bridge, CD-I ready.

  • Page 361: Figure 11-34 Hp A3715A Front Panel

    • Inquiry Product Identification String = CD-ROM XM-4101TA • Inquiry Product Revision Level String = 1084 Front Panel The HP A3715A CD-ROM drive front panel has the following features: Figure 11-34 HP A3715A Front Panel 1. Headphone jack - headphone connection for listening to an audio CD.

  • Page 362: Figure 11-35 Hp A3715A Cd-Rom Jumper Diagram

    SCSI Peripherals and I/O Information Jumpering Figure 11-35 HP A3715A CD-ROM Jumper Diagram Default Jumper Settings = Parity enabled. SCSI ID as needed. There are three significant bits in the SCSI ID, giving a range of 0 to 7 inclusive. The jumpers may be positioned as shown, according to the desired address.

  • Page 363: Internal Drive Logs

    SCSI Peripherals and I/O Information Internal Drive Logs Available from interactive section of diagnostic. Replacement Part Number The replacement part number is: A1658-60018. Diagnostics • CSTM • SCSICD • IOMAP • SYSMAP Chapter 11 11- 67...

  • Page 364: Figure 11-36 A3349A Disk Drive

    SCSI Peripherals and I/O Information A3349A 1 Gb Single-Ended SCSI Disk Drive (D200, D210, &D250) Figure 11-36 A3349A Disk Drive Specifications • Integrated SE SCSI-2 Controller • Asynchronous and Synchronous data transfer protocol • Downloadable Firmware • Selectable sector sizes (Default 512 bytes/sector) •...

  • Page 365: Figure 11-37 A3349A Jumpering

    SCSI Peripherals and I/O Information • Spare sectors per cylinder = 5 • Command Queuing - 64 commands per Iniator • 5400 rpm spindle speed • Average latency = 5.54 ms • MTFB = 800,000 hours • No preventative maintenance or adjustments required •...

  • Page 366: Table 11-25 J2 Jumper Description

    SCSI Peripherals and I/O Information Table 11-25 J2 Jumper Description Meaning On board non-removable terminator circuits enabled. Terminator circuits not enabled (Default setting). Meaning Spindle starts immediately after power up (Default setting). Drive spindle does not start until Start Unit Command received from host.

  • Page 367: Table 11-26

    SCSI Peripherals and I/O Information Meaning No terminator power is connected to drive terminators or SCSI Bus pin 26. Drive supplies terminator power to internal terminator circuits only. Drive supplies terminator power to SCSI Bus pin 26, none to internal circuits. Drive supplies terminator power to SCSI Bus pin 26 and internal circuits (Default setting).

  • Page 368: Figure 11-38 A3304A Disk Drive

    SCSI Peripherals and I/O Information A3304A 2 Gb Single-Ended SCSI Disk Drive (D200, D210, &D250) Figure 11-38 A3304A Disk Drive Specifications • Integrated SE SCSI-2 Controller • Asynchronous and Synchronous data transfer protocol • Downloadable Firmware • Selectable sector sizes (Default 512 bytes/sector) •...

  • Page 369: Figure 11-39 A3304A Jumpering

    SCSI Peripherals and I/O Information • Synchronous spindle capability • Data buffer size = 512 Kbytes • Formatted data capacity limited to = 2132.62 Mbytes for compatability • Programable sector reallocation scheme • Flawed sector reaalocation at format time • Reallocation of defects on command (post format) •...

  • Page 370: Table 11-28 J2 Jumper Functions

    SCSI Peripherals and I/O Information Table 11-28 J2 Jumper Functions Function Pins SCSI Parity Disable 5 &6 (no jumper) Write Protect 7 &8 (no jumper) Enable Motor Start 9 &10 (Default jumper in) Delay Motor Start 11 &12 (no jumper, **system dependent) Table 11-29 J4 Jumper Functions Function Pins...

  • Page 371: Figure 11-40 A3304A Jumpering

    SCSI Peripherals and I/O Information Table 11-30 SCSI ID SCSI ID Bit 2 Bit 1 Bit 0 Figure 11-40 A3304A Jumpering (ST32171N / ST32272N Chapter 11 11- 75...

  • Page 372: Figure 11-41 A3304A Jumpering (St32171N / St32272N)

    SCSI Peripherals and I/O Information Figure 11-41 A3304A Jumpering (ST32171N / ST32272N) Figure 11-42 A3304A Jumpering (XP32150L) 11-76 Chapter 11...

  • Page 373: Table 11-21. Scsi Id

    SCSI Peripherals and I/O Information Table 11-31 A3304A J3 Option Jumpers (XP32150L) Connector Pin-set Function Configuration SCSI ID 0 SCSI ID bit 0. Open=0, Jumpered=1 SCSI ID 1 SCSI ID bit 1. Open=0, Jumpered=1 SCSI ID 2 SCSI ID bit 1. Open=0, Jumpered=1 FLT_OUT L Provides active low connection for cathode of fault LED.

  • Page 374: Figure 11-43 A3304A Jumpering (Xp32275)

    SCSI Peripherals and I/O Information Figure 11-43 A3304A Jumpering (XP32275) Table 11-32 A3304A J3 Option Jumpers (XP32275L) Connector Pin-set Function Configuration SCSI ID 0 SCSI ID bit 0. Open=0, Jumpered=1 SCSI ID 1 SCSI ID bit 1. Open=0, Jumpered=1 SCSI ID 2 SCSI ID bit 1.

  • Page 375: Preventative Maintenance

    SCSI Peripherals and I/O Information Connector Pin-set Function Configuration 19-20 Spindle Sync. Preventative Maintenance There is no preventative maintenance required for this product. Troubleshooting This product is considered a single FRU, the drive busy LED is only used to show activity. Diagnostics SCSIDSK2 Exchange Part Number...

  • Page 376: Figure 11-44 A3660A Disk Drive

    SCSI Peripherals and I/O Information A3660A 4 Gb SE Disk Drive Figure 11-44 A3660A Disk Drive (ST34371N / ST34572N • • Integrated SE-SCSI-2 Controller • Asynchronous and Synchronous data transfer protocol • Downloadable Firmware • Selectable sector sizes (default 512 bytes/sector) •...

  • Page 377: Figure 11-45 A3660A Jupering (St34371N / St345555572N)

    SCSI Peripherals and I/O Information • 7200 rpm spindle speed • Average latency = 4.17 ms • MTBF = 1,000,000 hours • No preventative maintenance or adjustments required • Low power consumption Table 11-33 4 Gb SE Disks Vendor ID Product Product Revision String...

  • Page 378: Figure 11-46 A3660A Jumpering (Xp34550W)

    SCSI Peripherals and I/O Information Figure 11-46 A3660A Jumpering (XP34550W) Table 11-34 A3660A J3 Option Jumpers (XP34450W) Connector Pin-set Function Configuration SCSI ID 0 SCSI ID bit 0. Open=0, Jumpered=1 SCSI ID 1 SCSI ID bit 1. Open=0, Jumpered=1 SCSI ID 2 SCSI ID bit 1.

  • Page 379: Preventative Maintenance

    SCSI Peripherals and I/O Information Connector Pin-set Function Configuration +5 VDC OUT Provides active low connection for anode of remote busy LED (used with pin 9). Reserved 13-14 Spin Immed. Spin Immed is enabled (jumpered). 15-16 Spin Delay Spin Delay is enabled (jumpered). 17-18 Write Protect Write Protect is enabled (jumpered).

  • Page 380: Figure 11-47 Hot-Plug Disk Modules

    SCSI Peripherals and I/O Information Hot-Pluggable Disk Modules (1Gb, 2Gb, and 4 Gb Disk Modules) (D Class only) Figure 11-47 Hot-Plug Disk Modules Specifications • Integrated W/F Diff. SCSI-2 Controller • Asynchronous and Synchronous data transfer protocol • Downloadable Firmware •...

  • Page 381: Table 11-35 1, 2, 4, And 9 Gb Hot-Plug Disk Drive Modules Specifications

    SCSI Peripherals and I/O Information Disk Specifications Table 11-35 1, 2, 4, and 9 Gb Hot-Plug Disk Drive Modules Specifications Product Spindle Vendor ID Product ID Product Capacity Number Speed String String Revision 1 Gb A3305A 5400 SEAGATE ST3123W HPM4 2 Gb A3306A 7200...
  • Page 382 SCSI Peripherals and I/O Information 11-86 Chapter 11...

  • Page 383: Figure 12-1 The Access Port Card

    AP Mux design. The AP card is standard on all D3xx models and installs in HP-HSC slot 0. It is optional on all D2xx models and R Class servers and installs in HP-HSC slot 3.

  • Page 384: Figure 12-2 Ap Card Bulkhead

    • Uninterruptible Power Supply port support • Asynchronous operation up to 38.4 kbps on direst ports • Internal modem board support • Integrated GSC/NIO interface • Uses HP-PB interface chip • Software download capabilities • Processor executed self-test. Bulkhead Description...

  • Page 385: Figure 12-3 Ap Service/Normal Switch

    Remote Management/Access Port Card Service/Normal Switch is a 2 position switch which enables or disables control mode (control B) functionality. When a graphics console is present, the service position of the switch will override the default console path to the graphics display an cause the AP console path to be enabled.

  • Page 386: Table 12-1 Hp At Command Set

    • S-Register Definitions • Modem Result Codes • Enable/Disable Remote Access • Access Port Commands. HP AT Commands In the HP AT command set descriptions, *** (three asterisks) indicate the Default Setting. Table 12-1 HP AT Command Set Command Values Description Attention code that precedes most command lines.
  • Page 387 Remote Management/Access Port Card Command Values Description &Cn n=0 to 2 &C0 forces Carrier Detect on. ***&C1 lets Carrier Detect act normally. &C2 lets Carrier Detect drop S24 time on disconnect. s=phone# Dial a telephone number (s), where s may include up to 60 digits or T, P, R, comma and;...
  • Page 388 Remote Management/Access Port Card Command Values Description n=0 to 3 %E0 means modem will not escape. ***%E1 means (CONVERSION: INSERT THREE PLUS SIGNS HERE) method. %E2 means break method. %E3 means either (CONVERSION: INSERT THREE PLUS SIGNS HERE) or break methods. n=0 to 2 #F0 means no fallback when on-line.
  • Page 389 Remote Management/Access Port Card Command Values Description n=0 to 3 M0 means monitor speaker always off. ***M1 means monitor on until carrier detected. M2 means monitor always on. M3 means monitor on during dialing, off during handshaking. $MBn n=speeds $MB75 selects CCITT V.23 mode. $MB300 selects 300 bps on-line.
  • Page 390 Remote Management/Access Port Card Command Values Description Sr=n r=0 to 16, 18, Sets value of register r to value n. n is entered in decimal 24, and 25 format (n varies). r=0 to 16, 18, Reads value of register r and displays value in 3-digit decimal 24, and 25 form.
  • Page 391 Remote Management/Access Port Card Command Values Description Xn (Default n=0 to 4 X0 selects basic Result codes (w/o connect 1200, varies by connect 2400). country.) X1 selects extend result codes (w/connect 1200, connect 2400). X2 selects standard AT command set with no dial tone.

  • Page 392: Table 12-2 S-Register Definitions

    Remote Management/Access Port Card S-Register Definitions Table 12-2 S-Register Definitions Register Unit Range Description 1 ring 0-255 Sets number of rings until modem answers. 1 ring 0-255 Counts rings which have occurred. ASCII 0-127 Sets escape code character. ASCII 0-127 Sets character recognized as RETURN.

  • Page 393: Table 12-3 Modem Result Codes

    Remote Management/Access Port Card Modem Result Codes Table 12-3 Modem Result Codes Digit Wordw Effect Command was executed without error, ready for next command. CONNECT Modem has detected carrier and gone on-line. RING Modem has detected ring caused by incoming call. NO CARRIER No carrier signal has been detected within the allowed time.

  • Page 394: Enable/Disable Remote Access

    Refer to the Predictive Support User's Guide (part number 50779-90018). HP-UX Remote Access The process for the HP-UX HP 9000 systems is provided through a script called dialin. The syntax for running the dialin script is: >dialin [-bbaud] action Where: dialin - is the HP-UX script.

  • Page 395: Figure 12-4 Configure Access Screen

    Also at this point, you can select either the internal or external mode. An internal or external modem can be used for dialout/dialin on an HP computer system. However, only one of these modems can be used at a time. The line speed between the internal modem and the system defaults to 19,200 bits/sec and is not configurable.

  • Page 396: Table 12-4 Access Port Commands

    Description Remarks Configure command for the Access Port Internal/external modem port, system identification, bit rate, protocol, and allows selection of HP or Non-HP console Enter console mode Copy screen from local to remote console terminal Disconnect line to remote console...
  • Page 397 Remote Management/Access Port Card CAUTION * These commands RESET the system. Using them may result in lost data and will disable all users on the system. Chapter 12 12- 15...

  • Page 398: Table 12-5 Ap Card Message And Error Codes

    Remote Management/Access Port Card Access Port Errors Remote Management/Access Port Card The Remote Management/Access Port (AP) card is standard on the D3xx and optional on the D2xx and R3x0 computers. If present, the AP card executes a selftest at power on, or a user initiated selftest (TA) can be launched from the Access Port Commands list of commands.
  • Page 399 Remote Management/Access Port Card Code Message and Cause AP failed Selftest number xx (APERR 05) A failure has occurred during a selftest. XX gives the decimal number of the failing selftest. Replace the core I/O card. Permitted accesses to AP NVM exceeded. (APERR 08) Each time the AP writes NVM after the counter indicates the permitted number of accesses to the last block have been exhausted.
  • Page 400 Remote Management/Access Port Card Code Message and Cause Fatal error: POW_ON never came back. Waiting until it's reasserted… (APERR 21) The AP tried to de-assert the POW_ON signal, but does not see it as de-asserted. Replace the core I/O card. Timeout error on NVM.

  • Page 401: Table A-1 Environmental Specifications

    System Specifications System Specifications This appendix contains the environmental, electrical, and physical specifications for the HP 9000 D Class and R Class Enterprise systems. Table A-1 Environmental Specifications Description Specification Operating Temperature 5° to 35° C (41° to 95° F) Non-operating Temperature -40°...

  • Page 402: Table A-3 Ac Electrical Specifications For 450W Power Supply

    System Specifications Description Specification AC Input Line Frequency 50 or 60 Hz AC Input Current 7.0 A (max. load at 100 VAC) 4.0 A (max. load at 200 VAC) AC Inrush Current 56 A peak @ 115 VAC, 2.5ms 115 A peak @ 230 VAC, 1.8ms AC Input Power 420 watts maximum Power Supply Output Rating...
  • Page 403 System Specifications Table A-4 AC Electrical Specifications for 650W Power Supply Description Specification AC Input Voltage Range 90 to 264 VAC AC Input Line Frequency 50 or 60 Hz AC Input Current 13.0 A (max. load at 100 VAC) 6.5 A (max. load at 200 VAC) AC Inrush Current 65 A peak @ 115 VAC, 3ms 130 A peak @ 230 VAC, 3ms...
  • Page 404 System Specifications Nominal Minimum Maximum Minimum Maximum Peak to Peak Voltage Voltage Voltage Current Current Ripple Nominal - 5% Nominal + 5% 5.0A 55.0A 50mV P-P +12V Nominal - 5% Nominal + 5% 1.0A 10.0A 120mV P-P Aux +5V Nominal - 5% Nominal + 5% 0.0A 55.0A...
  • Page 405 Support Information Support Information This chapter contains block diagrams from the training package and additional reference information that may be needed while troubleshooting a system. The sections of this chapter are as follows: • System Block Diagrams • ISL Commands and Screens (examples) •...

  • Page 406: Figure B-1 Dx50/Dx60 Block Diagram

    Support Information Figure B-1 Dx50/Dx60 Block Diagram Appendix B...

  • Page 407: Figure B-2 D200/Dx10 Block Diagram

    Support Information Figure B-2 D200/Dx10 Block Diagram Appendix B...

  • Page 408: Figure B-3 Dx20/Dx30 Block Diagram

    Support Information Figure B-3 Dx20/Dx30 Block Diagram Appendix B...

  • Page 409: Figure B-4 Dx70/Dx80/Rx80 Block Diagram

    Support Information Figure B-4 Dx70/Dx80/Rx80 Block Diagram Appendix B...

  • Page 410: Figure B-5 D390/R390 Block Diagram

    Support Information Figure B-5 D390/R390 Block Diagram Appendix B...

  • Page 411: Isl Commands

    Support Information ISL Commands From PDC the BOOT command loads the Initial System Loader (ISL) from the boot device. It is at ISL that the operating system or stand-alone utilities can be loaded from the boot device. The HELP command at ISL displays the available options. Table B-1 ISL Commands Command...

  • Page 412: Dx50/Dx60/Dx70/Dx80/R380/D390/R390 Bch Commands And Screens

    Support Information Dx50/Dx60/Dx70/Dx80/R380/D390/R390 BCH Commands and Screens This section shows an example of the menus and screens available on the Dx50/Dx60/Dx70/Dx80 computers. ---Main Menu-------------------------------------------------------------- Command Description ------- ----------- B0ot[PRI|ALT|<path>] Boot from specified path PAth[PRI|ALT|CON|KEY] [<path>] Display or modify a path SEArch [DIsplay|IPL] [<path>] Search for boot devices Soft boot the system...
  • Page 413 Support Information ------Information Menu------------------------------------------------ Command Description ------- ----------- Display all system information BootINfo Display boot-related information CAche Display cache information ChipRevisions Display revisions of VLSI and firmware COProcessor Display coprocessor information FwrVersion Display firmware version Display I/O interface information LanAddress Display built-in LAN address MEmory Display memory information...
  • Page 414 Support Information -------Main Menu Help------------------------------------------- COnfiguration-----------------------------------------------AUto INformation-------------------------------ALL BootINfo SERvice------------------BootID BootINfo BootTimer ChassisCodes CAche DAte ClearPim ChipRevisions DEfault CPUconfig COprocessor FastBoot EepromRead FwrVersion PAth MemRead SEArch LanAddress MEmory PRocessor WArnings BOot BOot BOot DIsplay DIsplay DIsplay HElp HElp HElp RESET RESET RESET MAin MAin...
  • Page 415 Support Information ----Configuration Help ----------------------------------------------- The Configuration menu consists of commands that are used for viewing or modifying the configuration and state of the system. Type display to view the commands available from this menu. Other menus can be accessed by entering the name of the menu at the command prompt.
  • Page 416 Support Information ---Service Help------------------------------------------------------- The Service menu consists of commands that are used by service personnel to view information about the system for the purpose of system service operations. Type DIsplay to view the commands available from this menu. Other menus can be accessed by entering the name of the menu at the command prompt.
  • Page 417 Boot from primary path BOot ALTernate Boot from alternate path BOot LAN<.lan path> INSTALL Boot from HP-UX Install server BOot <path> Boot from specified path <.lan path> is a delimiter '.' followed by either an IP address, such as 10.6.6.6 or a lan address, such as 080009-123abc.
  • Page 418 Support Information ---Eepromread Help --------------------------------------------- EepromRead reads and displays Firmware EEPROM locations. EepromRead Display entire contents of EEPROM EepromRead <addr> Display 64 words of EEPROM starting at <addr> EEpromRead <addr><len> Display BBlenEB words of EEPROM starting at BBaddrEB <addr>: hex or decimal byte offset in EEPROM (default = 0) <len>...
  • Page 419 Support Information ---BootID Help ----------------------------------------------- BootID is used to display or set id for processor installed in the system. BootID Display the boot id for all processors BootID BBprocessorEB Display the boot id for all the processor BootID BBprocessorEBBBbootidEB Sets the boot id for the processor. Short commands for BootID: bid --------- ---Warnings Help ----------------------------------------------...
  • Page 420 Support Information -----IO Help--------------------------------------------------------- IO displays I/O interface information on all modules in the system. ------ ----- Memory Help -------------------------------------------------- MEmory displays the amount of available memory and the amount of configured memory. MEmory displays the following information: Physical Memory: Total amount of memory in the system Configured Memory: Usable memory that has been configured...
  • Page 421 Support Information ----- Path Help------------------------------------------------------- PAth displays the primary and alternate paths from Stable Storage. Path is also used to set a named path in Stable Storage. Note: The Keyboard path cannot be modified. PAth Display paths in Stable Storage PAth <path type>...
  • Page 422 Support Information ----- Reset Help -------------------------------------------------- RESET resets the machine state. It resets the processor, causing a hard boot to be initiated, which is similar to power-cycling the machine. ------ ------- TOC Help ---------------------------------------------------- TOC (Transfer Of Control) is used to initiate recovery when the system software is stuck in an error state.
  • Page 423 Support Information ------- Search Help ----------------------------------------------------- SEArch is used to search for boot devices in the system. SEArch Search for all potential boot devices SEArch <path> Search specified path for potential boot devices SEArch IPL Search for all bootable devices with IPL SEArch IPL <path>...
  • Page 424 Support Information ----- PDT Help ------------------------------------------------------ PDT will display the contents of the Page Deallocation Table. PDT CLEAR will clear the Page Deallocation Table and then hard boot the system. The PDT CLEAR command will cause memory to be reconfigured when the system is rebooted. Display PDT contents PDT CLEAR Clear the PDT...
  • Page 425 Support Information ----- Configuration Help ------------------------------------------ The Configuration menu is used to display and modify the configuration and state of the system. Type DIsplay from the Configuration menu to view the commands available (from the Configuration menu) along with allowed arguments and command descriptions.

  • Page 426: D200/Dx10/Dx20/Dx30 Bch Commands And Screens

    Support Information D200/Dx10/Dx20/Dx30 BCH Commands and Screens This section shows an example of the menus and screens available on the D200/Dx10/Dx20/Dx30 computers. ----Main Menu---------------------------------------------------------- Command Description ------- ----------- B0ot[PRI|ALT|<path>] Boot from specified path PAth[PRI|ALT|CON|KEY] [<path>] Display or modify a path SEArch [DIsplay|IPL] [<path>] Search for boot devices Soft boot the system...
  • Page 427 Support Information -------Information Menu------------------------------------------------ Command Description ------- ----------- Display all system information BootINfo Display boot-related information CAche Display cache information ChipRevisions Display revisions of VLSI and firmware COProcessor Display coprocessor information FwrVersion Display firmware version Display I/O interface information LanAddress Display built-in LAN address MEmory Display memory information...
  • Page 428 Support Information -----Main Help -------------------------------------------------------- The Main menu is the first menu displayed when the firmware user interface is executed. The other menus available to the user are listed here. Type DIsplay to view the commands available from this menu. Other menus can be accessed by entering the name of the menu at the command prompt.
  • Page 429 Support Information ---Service Help--------------------------------------------------- The Service menu consists of commands that are used by service personnel to view information about the system for the purpose of system service operations. Type DIsplay to view the commands available from this menu. Other menus can be accessed by entering the name of the menu at the command prompt.
  • Page 430 BOot PRImary Boot from primary path BOot ALTernate Boot from alternate path BOot LAN<.lan path>INSTALL Boot from HP-UX Install server BOot <path> Boot from specified path <.lan path> is a delimiter '.' followed by either an IP address, such as 10.6.6.6 or a lan address, such as 080009-123abc.
  • Page 431 Support Information ---Help Help ----------------------------------------------------- Type HElp <command> or <menu> for more help. Type DIsplay or LiSt to redisplay the current menu commands. Short commands for HElp: he, ? ----- ---All Help ---------------------------------------------------------- ALL displays information about the Processor, Firmware, Boot, Floating Point coprocessor, IO configuration, and Memory.
  • Page 432 Support Information ---Coprocessor Help ------------------------------------------- COprocessor displays information about the floating point coprocessor Short commands for COProcessor: cop ---- ---- IO Help ---------------------------------------------------- IO displays I/O interface information on all modules in the system. ------ ----- Memory Help ---------------------------------------------------- MEmory displays the amount of available memory and the amount of configured memory.
  • Page 433 Support Information ----- Path Help ------------------------------------------------------ PAth displays the primary and alternate paths from Stable Storage. Path is also used to set a named path in Stable Storage. Note: The Keyboard path cannot be modified. PAth Display paths in Stable Storage PAth <path type>...
  • Page 434 Support Information ----- Reset Help ---------------------------------------------------- RESET resets the machine state. It resets the processor, causing a hard boot to be initiated, which is similar to power-cycling the machine. ------ ------- TOC Help TOC (Transfer Of Control) is used to initiate recovery when the system software is stuck in an error state.
  • Page 435 Support Information ------- Search Help -------------------------------------------------- SEArch is used to search for boot devices in the system. SEArch Search for all potential boot devices SEArch <path> Search specified path for potential boot devices SEArch IPL Search for all bootable devices with IPL SEArch IPL <path>...
  • Page 436 Support Information ----- Service Help ---------------------------------------------------- The Service menu is used to display information about the state of the system, processor internal memory (PIM), memory information and perform other system service operations. CAUTION: Only qualified service personnel should perform system service operations from this menu. Type DIsplay from the Service menu to view the commands available (from the Service menu) along with allowed arguments and command descriptions.
  • Page 437 Support Information ----- Configuration Help ---------------------------------------------- The Configuration menu is used to display and modify the configuration and state of the system. Type DIsplay from the Configuration menu to view the commands available (from the Configuration menu) along with allowed arguments and command descriptions.

  • Page 438: Bch Error Messages

    Support Information BCH Error Messages Table B-2 BCH Error Messages Error Message Definition Description "ERROR: Keyboard path cannot be modified" If user attempts to modify the keyboard path with the PAth command "ERROR: Set Real-Time Clock to valid value" If user inputs wrong values for the DaTe command (setting date and time) "ERROR: Internal program error"...
  • Page 439 Support Information Error Message Definition Description "ERROR: Error occurred getting memory If a failure occurs while getting memory information" information "ERROR: The stop boot flag is set - can't leave If the user is attempting to boot and the Stop the user interface to attempt to boot."...

  • Page 440: Bch Warning Messages

    Support Information BCH Warning Messages When BCH first comes up, these warning messages may be generated if problems or certain conditions are found during selftest, initialization or specific checks done in bootstrap code. Table B-3 BCH Warning Messages for Dx50/Dx60/Dx70/Dx80/Rx80 Systems Warning Message Definition Description WARNING: The System board LAN_ID...
  • Page 441 Support Information Warning Message Definition Description WARNING: Memory has been initialized, but Disable FASTBOOT by the “Fastboot OFF” not tested as a result of FASTBOOT bing command in the CONFIGURATION menu enabled. To test memory, use the and reboot the system. ‘FASTBOOT’...
  • Page 442 Support Information Table B-4 BCH Warning Messages for D200/Dx10/Dx20/Dx30/D390/Rx90 Systems Warning Message Definition Description WARNING: The System board LAN ID is different from the Processor board LAN ID. WARNING: The System board LAN ID has not been set. WARNING: Setting DEFAULTS has failed. WARNING: Problems encountered configuring memory.
  • Page 443 Support Information To obtain I/O map information on the system, use the I/O (in io) command in Information menu. Main Menu: Enter command > in io I/O MODULE INFORMATION IODC IODC Path (dec) Type Slot Mod HVERSION SVERSION Vers ---- ---- ---- --- -------- --------...

  • Page 444: Pdc Update Procedures

    This section documents the methods that can be used for distributing Processor Dependent Code (PDC) updates for the HP 9000 D class and R Class systems. Also included in this section are procedures for creating a PDC update tape, verifying your current version of PDC, and a PDC update procedure.

  • Page 445: Current Version Verification

    Determine the Support Tools Manager version To determine the Support Tools Manager version proceed as follows. For HP-UX systems with 10.20 and later, it is necessary to determine the Support Tools Manager Version which will, in turn, indicate which procedure to follow.

  • Page 446: Procedure C:

    16. Press f8 (exit) 17. Press f2 (ok) Procedure C: For HP-UX systems with 10.20 and later and Support Tools Manager version is A.08.00 or later 1. Press f2 (ok) 2. Move the cursor to "CPU" 3. Press f3 (select) 4.

  • Page 447: Using The Boot Console Handler (Bch)

    Support Information Using the Boot Console Handler (BCH) 1. Log on as root, and enter "reboot -r". This command will shutdown the Operating System and reboot the system. 2. If AUTOBOOT is on, you will receive the following message: "Process is starting autoboot process To discontinue, press any key within 10 seconds."...

  • Page 448: Pdc Distribution

    PDC update files. The patches are available on HP Electronic Support Center (HPESC) for immediate Internet access. The patches can be downloaded electronically from HPESC via email, the World Wide Web (WWW), or ftp.

  • Page 449: Downloading The Firmware Patch Via The World Wide Web

    Click on “download” to copy the patch to your system. NOTE The selected patch must be downloaded from HP SupportLine onto a system that has HP-UX as the operating system. 7. Follow the instructions in the Readme file to create a bootable tape and to update PDC.

  • Page 450: Configuring The Hpesc Account

    6. Select "retrieve patch file transfer login" from the Patch Support Information Menu. 7. Set the transfer method to ftp. 8. Write down the patch file transfer login, it will be used when accessing HP SupportLine via ftp. 9. Exit HP SupportLine by typing "exit".

  • Page 451: Creating The Firmware Update Tape

    Support Information Creating The Firmware Update Tape There are two parts to this section. They are: 1. Creating a firmware update tape using files from HPESC. 2. Creating a firmware update tape using the Support Media. Creating a Firmware Update Tape Using Files From HPESC. 1.

  • Page 452: Firmware Update Procedure

    Support Information Firmware Update Procedure Updating From a Tape Created With HPESC Files NOTE Blocksize (bs) must be 2k NOTE Ensure the system is fully backed up before proceeding with this firmware update. 1. Log on as root, and enter "reboot -r". This command will shut down the Operating System and reboot the system.

  • Page 453: Updating From A Tape Created Using Support Media

    Support Information 7. The system will automatically reset, and the boot process will begin. Boot your system with your normal process. 8. If there is a problem with your system after the update, please contact your service representative. Updating From a Tape Created Using Support Media The procedure for performing a firmware update using a tape that was created from the Support Media is the same as the previous procedure, with one exception.
  • Page 454 Support Information 8. At the "update>" prompt, enter "run" 9. A warning message will be issued, followed by Continue ([y]/n)? Enter y. 10. After the tape has been read by the update program, the “update>” prmpt will return. The update should take approximately 30 seconds.

  • Page 455: Figure C-1 Hotswap Disk Bay

    HotSwap Disk Bay (D Class Only) HotSwap Disk Bay (D Class Only) The HP9000 D Class Server implements the use of the newly developed HP HotSwap (hot-plugable), hard disk drives on a common Fast/Wide SCSI bus. The hot-plugable feature implies the ability to remove or add an inactive disk drive module to a system while DC power is still applied and the SCSI bus is still active.

  • Page 456: Disk Modules

    PCA, is installed in the lower peripheral bay of the HP 9000 D Class Server. A flat ribbon cable connects this module to the SCSI interface located in the GSC/HP-HSC/EISA card area of the system. The second cable is the HotSwap presence cable and it is attached between the backplane and the System/Core I/O-board.

  • Page 457: Figure C-2 Disk Module

    Disk Modules Figure C-2 Disk Module The hot-plugable disk modules used in the HP 9000 D Class Server are leveraged from another HP product developed as a standalone package which supports many different peripherals. We will only support low-profile disk modules in the system. These low-profile disks will have a 1 or 2 gigabyte capacity.
  • Page 458 • The remote spin feature gives the controlling software complete control over the disk drive spindle motor. Software can accordingly issue appropriate SCSI commands to spin-up or spin-down on the drive. The current HP UNIX software does not support this feature; therefore, it is hard disabled at the HotSwap backplane.

  • Page 459: Figure C-3 Module Chassis Conversion

    HotSwap Disk Bay (D Class Only) HotSwap (Hot-Plug ) Module Chassis Assembly The chassis assembly is common to both the D3xx standard system package and the D2xx optional add on product. The HotSwap Backplanes cause the assembly to be unique to each system model. Figure C-3 Module Chassis CONVERSION Appendix C...

  • Page 460: Figure C-4 Back Plane

    HotSwap Disk Bay (D Class Only) Back Plane for HotSwap Module The HotSwap backplanes contain either two rows of 96-pin Eurocard connector for the model D2xx system upgrade package, or 5 rows for the model D3xx system. The F/W SCSI bus connects to the top edge of the backplane through a 68-pin connector. It is then routed through the backplane to each of the 96 pin connectors and the permanently mounted passive terminators at the bottom.
  • Page 461 HotSwap Disk Bay (D Class Only) Diagnostic LED: The Green diagnostic LED continuously monitors the presence of all necessary cables and supply voltage potentials. The LED will be on when the following are present Model D3xx Model D2xx +5 Volts DC +5 Volts DC +12 Volts DC +12 Volts DC...

  • Page 462: Figure C-5 Configuration Switch

    HotSwap Disk Bay (D Class Only) Configuration Switch Figure C-5 Configuration Switch A four position dip switch is located on the backplane. This switch enables root spin delay, reset functionality, and module address range selection. Switch functions are as follows: Mirrored Root Switch: The first position is labeled "MIRRORED ROOT"...
  • Page 463 HotSwap Disk Bay (D Class Only) Address Switch: The fourth position is labeled "ADDR. 12-15" — "ADDR. 8-11". The lower four module positions in a Model D3xx system will be either 12, 13, 14, 15 or 8, 9, 10, 11. In the Model D2xx system optional HotSwap module, the second disk module position will be either 12 or 8.

  • Page 464: Module Replacement Process

    Therefore special procedures for managing the system and working with LVM have been generated. These procedures will be available with the system documentation when the HP 9000 D Class Servers are released. In all cases, the SCSI bus activity should be minimized before a disk module is removed or replaced with the system active.
  • Page 465 HotSwap Disk Bay (D Class Only) Manual HotSwap Procedure Customers using manual hot swap on 10.01 Operating System, will need to pick up two LVM patches to install on their system. There will be two documents included with every Model D Class Enterprise server informing the customer of the patch and the manual procedure.

  • Page 466: Hotswap Example

    The default backup file's path is: /etc/lvmconf/base_vg_name.conf. 3. The replacement disk must be the same product ID as the replaced one. HP often uses different manufacturers for disks having the same product NOTE number. The hotswap manual procedure will not update the disk driver's internal information to that of the replaced disk.

  • Page 467: Step

    HotSwap Disk Bay (D Class Only) HotSwap Procedure Follow these steps to replace a hotswap disk module. Step 1 • Check if the LVM found the physical volume to be defective when the volume group was activated. • The vgchange would have printed the following message on the console: WARNING VGCHANGE: WARNING: COULDN'T ATTACH TO THE VOLUME GROUP PHYSICAL VOLUME "/DEV/DSK/cXtXdX"...

  • Page 468: Step

    HotSwap Disk Bay (D Class Only) # lvreduce -m 1 -A n BB LV name EB /dev/dsk/cXtXdX for 2 way mirroring For our example: # lvreduce -m 0 -A n /dev/vg00/lvol4 /dev/dsk/c2t4d0 # lvreduce -m 0 -A n /dev/vg00/lvol5 /dev/dsk/c2t4d0 Step 3 •...

  • Page 469: Step

    HotSwap Disk Bay (D Class Only) # lvlnboot -R Step 7 • Lvextend the mirrors back onto the replaced disk. This may take several minutes as it will have to copy all the data from the original copy of the data to the mirrored extents.

  • Page 470: Hot Swap Procedure For Unattached Physical Volumes

    HotSwap Disk Bay (D Class Only) Hot Swap Procedure for Unattached Physical Volumes Follow these steps to replace a hot-swap disk module for unattached physical volumes. Step 1 • Replace the faulty disk. • Do an ioscan on the replaced disk to insure that it is accessible and also as a double check that it is a proper replacement (see Note 3 above).
  • Page 471 HotSwap Disk Bay (D Class Only) Step 5 • Resynchronize the mirrors of the replaced disk. This may take several minutes as it will have to copy all the data from the original copy of the data to the mirrored extents.
  • Page 472 HotSwap Disk Bay (D Class Only) C-18 Appendix C...

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