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Appendix
Troubleshooting
Before calling a service technician, please check the following table for a possible cause of the problem and some solutions.
Problem
TV will not turn on
No picture, no sound
No sound, picture OK
Poor sound, picture OK
Poor picture, sound OK
Poor reception of broadcast channels
Cannot receive above channel 13
Unable to select a certain channel
Cannot access signal input sources (Video1,
Video2, Video3 and ColorStream HD1, Color-
Stream HD2, HDMI1 and HDMI2) and/or
Channels 3 and 4
Multiple images
Poor color or no color
Black box on screen
No stereo or SAP sound from a
known MTS broadcast
The V-Chip password does not work
(U.S. V-Chip system only)
The remote control does not operate
The front panel buttons do not operate
3R40321A/E P41-Back
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Solution
• Make sure the power cord is plugged in, then press POWER.
• The remote control batteries may be dead. Replace the batteries.
• Check the antenna/cable connections.
• The sound may be muted. Press VOLUME.
• The station may have broadcast difficulties. Try another channel.
• The MTS feature may be in SAP mode. Select STR or MONO in the
MTS menu.
• The station may have broadcast difficulties. Try another channel.
• The MTS feature may be in SAP mode. Select STR or MONO in the
MTS menu.
• Check the antenna connections.
• The station may have broadcast difficulties. Try another channel.
• Adjust the PICTURE menu.
• The station may have broadcast difficulties. Try another channel.
• Check the antenna connections.
• If you are using a video input, make sure the TV/VCR button is set
correctly.
• Make sure TV/CABLE is set to CABLE mode.
• The channel may be blocked by the V-Chip feature or CH LOCK
feature, or erased with the add/erase feature.
• Check the VIDEO LOCK feature.
• The station may have broadcast difficulties. Try another channel.
• Use a highly directional outdoor antenna.
• The station may have broadcast difficulties. Try another channel.
• Adjust the TINT and/or COLOR in the PICTURE menu.
• If you change the direction of the TV while it is turned on, the picture
could suffer from color shading. If so, turn off the TV and allow it to cool
for several hours before turning it on again.
• Select OFF in the Closed Caption menu to turn off the Closed Caption
Text mode.
• Make sure the MTS feature is set properly (AUDIO menu).
• Change or reset your password (page 28).
• Make sure the TV • CBL/SAT • VCR • DVD • AUDIO1 • AUDIO2 mode
is set properly.
• Remove all obstructions between the remote control and the TV.
• The remote control batteries may be dead. Replace the batteries.
• Check the FRONT PANEL LOCK feature.
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9/7/04, 15:09
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