Epson DLQ-3500II User Manual
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Epson DLQ-3500II User Manual

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User's Guide
NPD6247-01 EN

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Summary of Contents for Epson DLQ-3500II

  • Page 1 User’s Guide NPD6247-01 EN...

  • Page 2: Copyrights And Trademarks

    Epson Corporation’s operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

  • Page 3: Table Of Contents

    DLQ-3500II/DLQ-3500IIN User’s Guide Contents About This Manual Where to Find Information ............. . . 8 Descriptions Used in this Manual.
  • Page 4 DLQ-3500II/DLQ-3500IIN User’s Guide Print Status Sheet..............30 Advanced Setup.
  • Page 5 Uninstalling the Printer Software............83 Uninstalling the printer driver and EPSON Status Monitor 3......84 Chapter 5 Troubleshooting Checking the Printer Status.
  • Page 6 Genuine Epson ribbon cartridge........
  • Page 7 DLQ-3500II/DLQ-3500IIN User’s Guide IBM PPDS emulation control codes..........137 Standards and Approvals.

  • Page 8: About This Manual

    DLQ-3500II/DLQ-3500IIN User’s Guide About This Manual Where to Find Information The following manuals are supplied with your Epson printer. Start Here (paper manual) Provides information on setting up the printer and installing the software. User's Guide (this manual) Provides overall information and instructions on using the printer.
  • Page 9 DLQ-3500II/DLQ-3500IIN User’s Guide ❏ Microsoft ® ® Windows 8 operating system ❏ Microsoft ® ® Windows 7 operating system ❏ Microsoft ® ® Windows Vista operating system ❏ Microsoft ® ® Windows XP operating system ❏ Microsoft ® ® Windows XP Professional x64 Edition operating system ❏...

  • Page 10: Safety Instructions

    DLQ-3500II/DLQ-3500IIN User’s Guide Safety Instructions Safety Instructions Warnings, Cautions, and Notes Warnings must be followed carefully to avoid bodily injury. Cautions must be observed to avoid damage to your equipment. Notes contain important information and useful tips on the operation of your printer.
  • Page 11 DLQ-3500II/DLQ-3500IIN User’s Guide ❏ Do not place this product on a soft, unstable surface like a bed or a sofa, or a small, enclosed area, as this restricts ventilation. ❏ Do not block or cover the slots and openings in the printer’s cabinet, and do not insert objects through the slots.
  • Page 12 DLQ-3500II/DLQ-3500IIN User’s Guide ❏ Avoid electrical outlets controlled by wall switches or automatic timers. An interruption in power can erase information in the memory of your printer or computer. Also avoid outlets on the same circuit as large motors or other appliances that can cause voltage fluctuations.

  • Page 13: For United Kingdom Users

    For United Kingdom users Use of options Epson (UK) Limited shall not be liable against any damages or problems arising from the use of any options or consumable products other than those designated as Original Epson Products or Epson Approved Products by Epson (UK) Limited.

  • Page 14: For Singapore Users

    Replace fuses only with a fuse of the correct size and rating. For Singapore users Replace fuses only with fuses of the correct size and rating. For German users Importeur EPSON EUROPE. B.V. AMSTERDAM. THE NETHERLANDS For Turkish users Safety Instructions...

  • Page 15: Chapter 1 Printer Basics

    DLQ-3500II/DLQ-3500IIN User’s Guide Chapter 1 Printer Basics Printer Parts printer cover Open this when replacing the ribbon cartridge or removing jammed paper. tear off edge Use this to cut paper for continuous paper. edge guide Guides the paper straight into the printer.
  • Page 16 DLQ-3500II/DLQ-3500IIN User’s Guide control panel The printer's operation panel. tractor unit Use this to feed continuous paper. cut sheet feeder connector Connects the cable from the optional cut sheet feeder. USB port Connects a USB cable. parallel interface connector Connects the parallel interface cable.

  • Page 17: Control Panel

    DLQ-3500II/DLQ-3500IIN User’s Guide print head Prints on paper. paper bail Plate or bar that uses rollers to apply pressure to the paper. Control Panel Buttons and Lights Power button/light Turns the printer on or off. Unplug the power cord after checking that the power light is off.

  • Page 18: Guide To The Lcd Screens

    DLQ-3500II/DLQ-3500IIN User’s Guide u, d, r, l, OK buttons Use the u d r l buttons to select a menu, and then press the OK button to enter the selected menu. In Micro Adjust mode, you can press the u or d buttons to adjust the tear off position.

  • Page 19: Home Screen

    DLQ-3500II/DLQ-3500IIN User’s Guide Home Screen You can check current settings or change settings. The home screen The top three lines on the home screen are shortcut menus that display some setting items and current settings. You can focus on this area by pressing the u or d buttons and then pressing OK to access the settings menu.
  • Page 20 DLQ-3500II/DLQ-3500IIN User’s Guide Job Information Screen Your printer can display job information when it receives print jobs in Windows. You can enter a short note in the printer driver as a Driver Note which allows you to identify the print job. See “Printer Driver Settings Overview”...
  • Page 21 DLQ-3500II/DLQ-3500IIN User’s Guide Printing Finish Screen on Continuous Paper Information icon shows information is displayed. A print job has finished printing. Displays available buttons and controls. Feeds continuous paper forward to the tear off position. Feeds continuous paper forward or backward little by little.
  • Page 22 DLQ-3500II/DLQ-3500IIN User’s Guide Displays error information. Displays available buttons and instructions. Note: Follow the onscreen instructions to recover from the error. Entering Characters To enter characters and symbols for network settings for DLQ-3500IIN from the control panel, use the u, d, l, and r buttons and the software keyboard on the LCD screen. Press the u, d, l, or r button to select a character or function button on the keyboard, and then press the OK button.

  • Page 23: Chapter 2 Menu Options For Settings

    DLQ-3500II/DLQ-3500IIN User’s Guide Chapter 2 Menu Options for Settings Select Menu on the home screen of the printer to make various settings. Menu Options for Basic Settings Select the menus on the control panel as described below. Menu > Basic Settings...

  • Page 24: Menu Options For Printer Settings

    DLQ-3500II/DLQ-3500IIN User’s Guide Menu Options for Printer Settings Select the menus on the control panel as described below. Menu > Printer Settings Print All Settings Select this menu to print the current settings. To print out, you need A4 or letter size single sheet paper or continuous paper that is at least 210 mm (8.3 inches) wide.

  • Page 25: Character/Line Space Settings

    DLQ-3500II/DLQ-3500IIN User’s Guide Skip Over Perforation This feature is available only when continuous paper is selected as the paper source. When you turn on this feature, the printer provides a one-inch (25.4 mm) margin between the last line printed on one page and the first line printed on the next page.
  • Page 26 DLQ-3500II/DLQ-3500IIN User’s Guide International Character Set for Italic Table You can select among several international character sets for the Italic character table. Each character set contains eight characters that vary depending on the country or language, so you can customize the Italic table to suit your printing needs.

  • Page 27: Print Control Settings

    Note: This feature is available only in IBM PPDS emulation mode. Print Control Settings Software When you select ESC/P2 the printer operates in the Epson ESC/P mode. When you select IBMPPDS, ® the printer emulates an IBM printer. Auto Tear Off...
  • Page 28 DLQ-3500II/DLQ-3500IIN User’s Guide Head Gap Adjust the head gap according to the type of paper you are using. Usually, this should be left at the default setting, Auto. See “Adjusting the Head Gap” on page 35. Paper Type Select the type of paper on which you want to print.

  • Page 29: Interface Settings

    Note: To use EPSON Status Monitor 3 or the Printer Setting utility, always turn this feature on. Packet Mode Make sure to select Auto to print from Windows applications using the printer driver included in the software disc that comes with the printer.

  • Page 30: Menu Options For Network Settings (Available Only On Network Compatible Models.)

    DLQ-3500II/DLQ-3500IIN User’s Guide Menu Options for Network Settings (Available only on Network compatible models.) Select the menus on the control panel as described below. Menu > Network Settings Note: Regarding the network settings, see the Network Guide for details. Print Status Sheet Prints the current network settings.

  • Page 31: Restore Default Settings

    DLQ-3500II/DLQ-3500IIN User’s Guide Disable IPsec/IP Filtering You can disable IPsec/IP Filtering. Restore Default Settings Restore network related settings to their initial status. Panel Lock Out Mode You can restrict the use of buttons on the control panel by using the Panel Lock Out Mode.
  • Page 32 DLQ-3500II/DLQ-3500IIN User’s Guide 4. Select Lock Out Functions, select menu options, and make necessary settings. You can lock the following buttons and functions. Load Paper Source Cancel Eject Tear Off Menu Micro Adjust Shortcut Menu Pause 5. Select Panel Lock Out Mode and make sure to select On to enable the settings in effect.

  • Page 33: Chapter 3 Paper Handling

    DLQ-3500II/DLQ-3500IIN User’s Guide Chapter 3 Paper Handling Selecting a Paper Source Your printer can print on a wide variety of paper types, including single sheets, continuous paper, multipart forms, labels, envelopes, postcards, and continuous forms with labels. Caution: Do not use paper that is folded (except envelope flaps), creased, curled, torn, stained, or stamped.

  • Page 34: Paper Source And Paper Types

    DLQ-3500II/DLQ-3500IIN User’s Guide Paper source: Sheet guide, automatic sheet alignment unit (option) Paper source: Cut-sheet feeder (option) Note: Be sure to load paper with the printable side up. Paper source and paper types Basically, there are two paper types and four paper sources. The table below shows the relationship between paper sources and paper types, as well as paper loading and ejecting orientation.

  • Page 35: Adjusting The Head Gap

    DLQ-3500II/DLQ-3500IIN User’s Guide Paper path Paper Source selection Tractor Tractor Continuous paper * Sheet guide or optional automatic sheet alignment Manual/CSF Single sheets * unit Optional cut-sheet feeder Manual/CSF Continuous paper includes labels, multipart forms, and continuous forms with labels.
  • Page 36 DLQ-3500II/DLQ-3500IIN User’s Guide Menu > Printer Settings > Printer Control Settings > Head Gap The head gap is normally set to AUTO. The printer automatically measures the thickness of the paper loaded in the printer and adjusts the print head before printing starts.
  • Page 37 DLQ-3500II/DLQ-3500IIN User’s Guide Ordinary paper (single sheets or continuous paper) -1 to 1 Auto Multipart forms 2 parts (original + 1 copy) 0 or 1 (carbonless) 3 parts (original + 2 copies) 1 or 2 4 parts (original + 3 copies)

  • Page 38: Loading Continuous Paper

    DLQ-3500II/DLQ-3500IIN User’s Guide Loading Continuous Paper You can load continuous paper from the built-in tractor unit. Note: See “Continuous paper” on page 127 for detailed specifications on continuous paper. Positioning the continuous paper supply When you load continuous paper, make sure to line up the paper supply with the tractor so the paper feeds smoothly into the printer as shown below.
  • Page 39 DLQ-3500II/DLQ-3500IIN User’s Guide 2. Slide the edge guides all the way out. 3. Facing the back of the printer, release the sprocket lock levers by pushing them up. 4. Position the left sprocket so that the sprocket pins are to the left of the arrow mark on the back of the printer.
  • Page 40 DLQ-3500II/DLQ-3500IIN User’s Guide 5. Slide the right sprocket to roughly match the width of your paper, but do not lock it. 6. Slide the center paper support to the middle of the two sprockets. 7. Open the sprocket covers. 8. Fit the first three holes of the continuous paper over the sprocket pins on both sides. Be sure to position your paper supply so that the printable side faces up.
  • Page 41 DLQ-3500II/DLQ-3500IIN User’s Guide Caution: Make sure the first sheet of your continuous paper has a clean, straight edge so that it can feed smoothly into the printer. 9. Close the sprocket covers. 10. Slide the right sprocket to remove any slack in the paper. Then push down the sprocket lock lever to lock the sprocket in place.
  • Page 42 DLQ-3500II/DLQ-3500IIN User’s Guide Caution: ❏ Use the knob on the right side of the printer only to clear paper jams when the printer is off. Otherwise, you may damage the printer or cause it to lose the top of form position.
  • Page 43 DLQ-3500II/DLQ-3500IIN User’s Guide 1. After the printer finishes printing your document, check that the printing finish screen is displayed. See “Printing Finish Screen on Continuous Paper” on page 21. 2. Press the OK button. The printer advances the paper to the tear off edge.
  • Page 44 DLQ-3500II/DLQ-3500IIN User’s Guide Advancing paper to the tear off position automatically To automatically advance your printed documents to the tear off position, turn on the auto tear off mode and select the appropriate page length for continuous paper in the printer settings. See “Menu Options for Printer Settings”...

  • Page 45: Loading Single Sheets

    DLQ-3500II/DLQ-3500IIN User’s Guide Loading Single Sheets Your printer can print on single sheets of paper from 90 to 420 mm (3.5 to 16.5 inches) wide. See “Single sheets” on page 127 for detailed single sheet paper specifications. You can load one sheet of paper at a time using the sheet guide or optional automatic sheet alignment unit.
  • Page 46 DLQ-3500II/DLQ-3500IIN User’s Guide 4. Slide the left edge guide until it rests against the guide mark. * guide mark 5. While aligning the left side of a sheet of paper with the edge guide and adjusting the right edge guide to match the width of the paper, insert it into the printer until it meets resistance. Be sure to load paper printable side up.

  • Page 47: Loading Single Sheets From The Rear

    DLQ-3500II/DLQ-3500IIN User’s Guide After printing a sheet, the printer ejects it onto the paper guide. If you are printing a multiple-page document, remove the printed sheet and insert a new sheet into the paper guide. The printer automatically advances the paper and resumes printing.

  • Page 48: Labels

    DLQ-3500II/DLQ-3500IIN User’s Guide Labels When selecting labels for printing, always choose labels mounted on continuous backing sheets with sprocket holes for use with a tractor. Do not use labels on shiny single sheet backing, because the backing sheet tends to slip and may not feed properly.

  • Page 49: Envelopes

    DLQ-3500II/DLQ-3500IIN User’s Guide 1. At the back of your printer, tear off the last label form that has entered the printer, but do not press the OK button. See the illustration below. 2. Press the LF/FF button to eject the last label form forward.

  • Page 50: Postcards

    DLQ-3500II/DLQ-3500IIN User’s Guide Menu > Printer Settings > Print Control Settings > Paper Type 4. Load envelopes following the instructions in “Loading single sheets from the front” on page 45, “Loading paper to the cut sheet feeder” on page 114, or “Loading paper using the automatic sheet alignment unit”...

  • Page 51: Switching Between Continuous Paper And Single Sheets

    DLQ-3500II/DLQ-3500IIN User’s Guide 3. Select Card from the home screen as described below. Menu > Printer Settings > Print Control Settings > Paper Type 4. Load cards following the instructions in Loading single sheets from the front, Loading paper to the cut sheet feeder, or Loading paper using the automatic sheet alignment unit.

  • Page 52: Switching To Continuous Paper

    DLQ-3500II/DLQ-3500IIN User’s Guide Note: If the auto tear off mode is turned on, the printer advances the paper perforation to the tear off position automatically. 2. Tear off the printed pages. Caution: ❏ Always tear off paper before feeding it backwards; feeding too many sheets backwards can cause a paper jam.

  • Page 53: Using The Micro Adjust Function

    DLQ-3500II/DLQ-3500IIN User’s Guide 3. Select Tractor as the paper source on the home screen by pressing the Paper Source button. The printer automatically advances the continuous paper from the standby position to the loading position when it receives data. Using the Micro Adjust Function The Micro Adjust function allows you to move the paper forward or backward in 0.141 mm (1/180...
  • Page 54 DLQ-3500II/DLQ-3500IIN User’s Guide 2. Press the d button to feed paper forward, or press the u button to feed paper backward, until the paper perforation is aligned with the tear off edge of the printer cover. Note: The printer has a minimum and a maximum tear off position. If you try to adjust the tear off position beyond these limits, the printer beeps and stops moving the paper.

  • Page 55: Chapter 4 Printer Software

    EPSON Status Monitor 3. EPSON Status Monitor 3 allows you to monitor the status of your printer, alerts you when errors occur, and provides you with troubleshooting tips. The Bi-D Adjustment utility program allows you to make adjustments when you find a misalignment in vertical lines.

  • Page 56: Accessing The Printer Driver From Windows Applications

    See “Changing the printer driver settings” on page 61 to check and change printer driver settings. Note: ❏ The examples in the following section are from the DLQ-3500IIN. If you have the DLQ-3500II, substitute the model that has been used. The instructions are the same all models.
  • Page 57 DLQ-3500II/DLQ-3500IIN User’s Guide 1. Select Print from the File menu of your application software. Make sure that your printer is selected in the Select Printer of Print dialog box. Printer Software...
  • Page 58 DLQ-3500II/DLQ-3500IIN User’s Guide 2. Click Preferences. The Printing Preferences window appears, and you see the Paper/Quality, Layout, User Defined Paper, and Extension Settings menus. These menus contain the printer driver settings. Printer Software...

  • Page 59: Accessing The Printer Driver From The Start Menu

    DLQ-3500II/DLQ-3500IIN User’s Guide 3. To view a menu, click the corresponding tab at the top of the window. See “Changing the printer driver settings” on page 61 to change the settings. Accessing the printer driver from the Start menu Follow these steps to access the printer driver from the Start menu: Note: The screen shots used in this procedure are from the Windows 10 operating system.
  • Page 60 DLQ-3500II/DLQ-3500IIN User’s Guide For Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012: Click Desktop on the Start screen, move the cursor to the top-right corner of the screen, click Settings, and then click Control Panel. Next, click View devices and printers from the Hardware and Sound category.

  • Page 61: Changing The Printer Driver Settings

    DLQ-3500II/DLQ-3500IIN User’s Guide When you click Printer properties in the menu displayed by right-clicking the printer icon, the Properties window appears, which includes menus used to make the printer driver settings. 3. To view a menu, click the corresponding tab at the top of the window. See “Printer Driver Settings Overview”...

  • Page 62: Printer Driver Settings Overview

    DLQ-3500II/DLQ-3500IIN User’s Guide Click the Help button on the Printer Driver screen. When you finish making your printer driver settings, click OK to apply the settings, or click Cancel to cancel your changes. Once you have checked your printer driver settings and changed them if necessary, you are ready to print.

  • Page 63: Printer Settings

    DLQ-3500II/DLQ-3500IIN User’s Guide Printer settings Settings Explanations Orientation Select Portrait or Landscape. Select whether to print from front to back or back to front. Page Order Select the number of pages that you want to print onto a single page.
  • Page 64 Make sure that Bi-d is selected as the Print direction setting stored in the printer. Otherwise this setting is ignored by the printer. Printable Area If Standard is selected, the normal printable area for Epson impact printers is used. If Maximum is selected, the printer’s maximum printable area is used. Top Margin Priority Select which setting for the print start position is to be used;...

  • Page 65: Monitoring Settings

    For more details, see Help for the printer driver. Monitoring settings Settings Explanations EPSON Status Monitor 3 You can access EPSON Status Monitor 3 when you click this button. To monitor the printer, make sure the Monitor the printing status check box is selected. Printer Software...

  • Page 66: Setting Utility

    ❏ Your system is configured to support bidirectional communication. You can install EPSON Status Monitor 3 by selecting it when you set up the printer. If you need to install it, see “Installing EPSON Status Monitor 3” on page 67. When sharing the printer, be sure to set EPSON Status Monitor 3 so that the shared printer can be monitored on the printer server and clients.

  • Page 67: Installing Epson Status Monitor 3

    ENAGENT.EXE to Exceptions of the firewall function. Installing EPSON Status Monitor 3 If you have not installed EPSON Status Monitor 3 yet, follow the steps below to install EPSON Status Monitor 3. 1. Make sure that the printer is off and that Windows is running on your computer.
  • Page 68 DLQ-3500II/DLQ-3500IIN User’s Guide For Windows Vista/Windows Server 2008: Click Start, click Control Panel, click Hardware and Sound, and then click Printers. For Windows XP/Windows Server 2003 R2/Windows Server 2003: Click Start, and click Printers and Faxes. 2. For Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Server 2019/Windows Server 2016/Windows Server 2012 R2/Windows Server 2012/Windows Server 2008 R2: Right-click your printer icon, then click Printer properties, and then click the Utility tab.

  • Page 69: Accessing Epson Status Monitor 3

    Utility menu and follow the instructions. ❏ Open the Utility menu, then click the EPSON Status Monitor 3 icon. To find out how to open the Utility menu, See “Using the Printer Driver” on page 55.

  • Page 70: Using Bi-D Adjustment

    User’s Guide Note: It might not be possible to retrieve the printer status during printing. In this situation, click the EPSON Status Monitor 3 button in the Utility tab, and use the printer with the status window left open. Using Bi-D Adjustment This utility tool allows you to make adjustment when you find a misalignment in vertical line.

  • Page 71: Using Printer Setting

    DLQ-3500II/DLQ-3500IIN User’s Guide 3. Click Print. The printer prints three sets of adjustment pattern. To see the adjustment pattern, you need four sheets of A3 size single sheet paper or 15 inch (recommended) continuous paper. Note: The image on the right above is an example of good and bad patterns in the print results.

  • Page 72: Changing Printer Setting

    DLQ-3500II/DLQ-3500IIN User’s Guide You can also change some of the printer's default settings stored in the printer from this utility. For details on the setting items, see “Menu Options for Printer Settings” on page 24. Caution: Make sure that the printer status is ready before getting setting from the printer or updating the printer settings.
  • Page 73 DLQ-3500II/DLQ-3500IIN User’s Guide 1. Open the Utility menu, then click the Printer Setting icon. To find out how to open the Utility menu, see “Using the Printer Driver” on page 55. The Printer Setting windows appears. 2. Change the necessary printer settings. For details on how to use this tool, refer to the printer driver Help.

  • Page 74: Setting Up Your Printer On A Network

    ❏ See “Setting for the clients” on page 78. Note: ❏ When sharing the printer, be sure to set EPSON Status Monitor 3 so that the shared printer can be monitored on the printer server and clients. See “Setting up EPSON Status Monitor 3” on page 67.
  • Page 75 DLQ-3500II/DLQ-3500IIN User’s Guide For Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012: Click Desktop on the Start screen, move the cursor to the top-right corner of the screen. Click Settings, and then click Control Panel. Next, click View devices and printers from the Hardware and Sound category.
  • Page 76 DLQ-3500II/DLQ-3500IIN User’s Guide Select Share this printer, then type the name in the Share name box and click OK. Note: ❏ Do not use spaces or hyphens for the share name, or an error may occur. ❏ In Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2012 R2/Windows Server 2012/Windows Server 2008 R2/Windows Server 2008, you cannot select Share this printer until you click the Change sharing options button.
  • Page 77 DLQ-3500II/DLQ-3500IIN User’s Guide 4. Select File and Printer Sharing, and then click OK. Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012 1. Click Desktop on the Start screen, move the cursor to the top-right corner of the screen, click Settings, and then click Control Panel. Next, click System and Security, and then click Windows Firewall.

  • Page 78: Setting For The Clients

    Printers folder. You can also access the shared printer from Network Neighborhood or My Network on the Windows desktop. ❏ When you want to use the EPSON Status Monitor 3 at clients, you have to install both of the printer driver and the EPSON Status Monitor 3 in each client.
  • Page 79 DLQ-3500II/DLQ-3500IIN User’s Guide For Windows 7/Windows Server 2008 R2: Click Start, and click Devices and Printers. For Windows Vista/Windows Server 2008: Click Start, click Control Panel, click Hardware and Sound, and then click Printers. For Windows XP/Windows Server 2003 R2/Windows Server 2003: Click Start, and click Printers and Faxes.
  • Page 80 DLQ-3500II/DLQ-3500IIN User’s Guide 3. Click the Ports tab and then click Add Port. 4. When the Printer Ports window appears, select Local Port, and then click New Port. Printer Software...
  • Page 81 DLQ-3500II/DLQ-3500IIN User’s Guide 5. Enter the following information for the port name and then click OK. \\Name of computer connected to the target printer\name of shared printer 6. After returning to the Printer Ports window, click Cancel. 7. Check that the name you entered for the port has been added and selected, and then click Close.
  • Page 82 67 for instructions. ❏ If you want to use EPSON Status Monitor 3 for the shared printer, reinstall the printer driver as instructed in “Setting for the clients” on page 78 after installing the printer driver and EPSON Status Monitor 3 from the CD-ROM.

  • Page 83: Cancelling Printing

    DLQ-3500II/DLQ-3500IIN User’s Guide Cancelling Printing If the printouts are not what you expected and display incorrect or garbled characters or images, you may need to cancel printing. When the printer icon is displayed on the taskbar, follow the instructions below to cancel printing.

  • Page 84: Uninstalling The Printer Driver And Epson Status Monitor 3

    User’s Guide Note: When uninstalling EPSON Status Monitor 3 from a multi-user Windows XP/Windows Server 2003 R2/Windows Server 2003 environment, remove the shortcut icon from all clients before uninstalling. You can remove the icon by clearing the Shortcut Icon check box in the Monitoring Preferences dialog box.
  • Page 85 7. Click the Printer Model tab, select the icon of the printer you want to uninstall, then click OK. Note: Make sure that nothing is selected in the Printer Model tab. Open Utility tab and select EPSON Status Monitor 3 (for EPSON XXXXXX ESC/P) and click OK. You can uninstall only the EPSON Status Monitor 3.

  • Page 86: Chapter 5 Troubleshooting

    Remove it. Printer error. An unknown printer error has occurred. Contact Epson Support. Turn off the printer and leave it off for several minutes; then turn it on again. If the error occurs again, contact your dealer. Problems and Solutions Most problems you may encounter while operating your printer have simple solutions.

  • Page 87: Power Supply Problems

    DLQ-3500II/DLQ-3500IIN User’s Guide You can also use the self test to determine whether the printer or the computer is causing the problem. See “Printing a Self Test” on page 97 for instructions on printing a self test. To pinpoint communication problems, experienced users may want to use the printer’s hex dump mode, described in “Printing Hex Dump”...
  • Page 88 DLQ-3500II/DLQ-3500IIN User’s Guide The printer is not connected directly to your When you use a printer changer, printer buffer, or a extension computer. cable, the printer does not print correctly due to the combination of these devices. Make sure that the printer works correctly when it is connected to your computer without these devices.
  • Page 89 DLQ-3500II/DLQ-3500IIN User’s Guide The paper is stuck together with static electricity. Fan the paper well before you use it. The printout is pale. Cause What to do The ribbon is worn out. Replace the ribbon cartridge as described in “Replacing the Ribbon Cartridge”...

  • Page 90: Printing Position Problems

    DLQ-3500II/DLQ-3500IIN User’s Guide Two line feed commands are being sent at the end Turn off the auto line feed setting in the printer settings. See of each line of text, because the printer’s auto line “Character/Line Space Settings” on page 25.

  • Page 91: Paper Handling

    DLQ-3500II/DLQ-3500IIN User’s Guide The top margin or top of form position setting is Check and adjust the margin or top of form position settings in incorrect. your application software. See “Printable area” on page 134 for more information. You can change the Top of Form position in the printer settings.

  • Page 92: Continuous Paper Does Not Feed Properly

    DLQ-3500II/DLQ-3500IIN User’s Guide Continuous paper is in the paper path. Press the Load/Eject button to remove the continuous paper. Select Manual/CSF as the paper source on the control panel and insert a new sheet. (See “Switching to single sheets” on page 51 for more information.)
  • Page 93 DLQ-3500II/DLQ-3500IIN User’s Guide Manual/CSF is selected as the paper source on Select Tractor as the paper source on the control panel. (See the control panel. “Buttons and Lights” on page 17.) Continuous paper is not loaded properly. See “Loading Continuous Paper” on page 38 for instructions on loading continuous paper with the tractor you want to use.

  • Page 94: Network Problems

    DLQ-3500II/DLQ-3500IIN User’s Guide You have not torn off the printed pages before Tear off the printed pages at the perforation. Then press the Load/ pressing the Load/Eject button. Eject button to feed the paper backward to the standby position. Network problems The printer does not print when using a network.
  • Page 95 DLQ-3500II/DLQ-3500IIN User’s Guide 2. If a cut sheet feeder or an automatic sheet alignment unit is installed, remove it from the printer. 3. If continuous paper is jammed in the printer, tear off the fresh supply and the printed pages at the perforation nearest the printer, and then open the sprocket cover to release the paper.

  • Page 96: Aligning Vertical Lines In Your Printout

    DLQ-3500II/DLQ-3500IIN User’s Guide Aligning Vertical Lines in Your Printout If you notice that the vertical lines in your printout are not properly aligned, you can use the printer’s bidirectional adjustment mode to correct this problem. During bidirectional adjustment, the printer prints three sheets of alignment patterns, labeled Draft, Bit Image, and LQ (letter quality).

  • Page 97: Cancelling Printing

    DLQ-3500II/DLQ-3500IIN User’s Guide 4. After selecting the best pattern in the final set of alignment patterns, turn off the printer and exit bidirectional adjustment mode. Cancelling Printing If you encounter problems while printing, you may need to cancel printing. You can cancel printing from your computer by using the printer driver, or from the printer’s control panel.

  • Page 98: Printing Hex Dump

    DLQ-3500II/DLQ-3500IIN User’s Guide Continuous paper 376 mm (14.8 inches) Single sheet A3 landscape Follow these steps to perform a self test: 1. Make sure paper is loaded and the printer is turned off. Caution: Whenever you turn off the printer, wait at least five seconds before turning it back on;...
  • Page 99 DLQ-3500II/DLQ-3500IIN User’s Guide Note: ❏ The hex dump feature is designed for a connection with DOS-based PC. ❏ Use paper that is at least 210 mm (8.3 inches) wide, such as A4 or letter size paper. Follow these steps to print a hex dump: 1.

  • Page 100: Chapter 6 Where To Get Help

    If you need further help, visit the Epson support website shown below. Select your country or region and go to the support section of your local Epson website. The latest drivers, FAQs, manuals, or other downloadables are also available from the site.

  • Page 101: Help For Users In Europe

    Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.

  • Page 102: Help For Users In Singapore

    Transportation of Product Epson recommends retaining product packaging for future transportation. Help for Users in Singapore Sources of information, support, and services available from Epson Singapore are: World Wide Web http://www.epson.com.sg Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.

  • Page 103: Help For Users In Indonesia

    Epson Hotline Phone: +62-1500-766 Fax: +62-21-808-66-799 Our Hotline team can help you with the following over the phone or fax: ❏ Sales enquiries and product information ❏ Technical support Epson Service Center Province Company Name Address Phone E-mail DKI JAKARTA ESS JAKARTA Ruko Mall Mangga Dua No.
  • Page 104 DLQ-3500II/DLQ-3500IIN User’s Guide SOUTH ESC MAKASSAR Jl. Cendrawasih NO. 3A, kunjung mae, (+62411) 8911071 SULAWESI mariso, MAKASSAR - SULSEL 90125 mksr-admin@epson-indonesia.c o.id WEST ESC PONTIANAK Komp. A yani Sentra Bisnis G33, Jl. (+62561) 735507 / 767049 KALIMANTAN Ahmad Yani - Pontianak Kalimantan...

  • Page 105: Help For Users In Hong Kong

    Hong Kong Limited. Internet Home Page http://www.epson.com.hk Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...

  • Page 106: Help For Users In The Philippines

    Fax: 603-5628 8388/603-5621 2088 Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...
  • Page 107 DLQ-3500II/DLQ-3500IIN User’s Guide ❏ Enquiries on repair service and warranty Epson Philippines Corporation Trunk Line: +632-706-2609 Fax: +632-706-2663 Where To Get Help...

  • Page 108: Chapter 7 Options And Consumables

    Epson printer. They ensure proper operation and long life of the print head and other printer parts. Other products not manufactured by Epson may cause damage to your printer, which is not covered by Epson’s warranties.
  • Page 109 DLQ-3500II/DLQ-3500IIN User’s Guide 3. Open the printer cover. 4. Open the paper bail. Warning: If you have just used the printer, the print head may be hot; let it cool for a few minutes before replacing the ribbon cartridge. 5. The print head should be in the replacement position shown in the illustration below.
  • Page 110 DLQ-3500II/DLQ-3500IIN User’s Guide 6. Press the tab at the upper right of the cartridge holder and pull the cartridge out of the printer. 7. Remove the new ribbon cartridge from its package. If you are replacing it with a black ribbon cartridge, remove the plastic separator from the ribbon cartridge as shown below.
  • Page 111 DLQ-3500II/DLQ-3500IIN User’s Guide 9. Hold the ribbon cartridge with the part where the ribbon is exposed facing down and the ribbon-tightening knob facing to the front of the printer. Then guide the ribbon under the print head, and snap the cartridge into place so that the tabs on both sides of the cartridge fit into the notches in the cartridge holder.

  • Page 112: Cut Sheet Feeder

    DLQ-3500II/DLQ-3500IIN User’s Guide Cut Sheet Feeder The optional cut sheet feeder C80683* gives you easier and more efficient handling of single sheet paper, single sheet multipart forms, envelopes, and postcards. You can use the cut sheet feeder without removing continuous paper.
  • Page 113 DLQ-3500II/DLQ-3500IIN User’s Guide Note: You do not need to remove your continuous paper from the tractor to use the cut sheet feeder. See “Switching between the tractor and the cut sheet feeder” on page 117 for information on switching between the cut sheet feeder and continuous paper.

  • Page 114: Loading Paper To The Cut Sheet Feeder

    DLQ-3500II/DLQ-3500IIN User’s Guide 6. Slide the edge guides all the way out. Then pull out the sheet guide and the paper support completely. 7. Turn the printer on and make sure that Manual/CSF is selected as the paper source on the control panel.
  • Page 115 DLQ-3500II/DLQ-3500IIN User’s Guide 2. Release the paper guide lock levers by pulling them forward. 3. Slide the right paper guide so that its edge is even with the guide mark on the cut sheet feeder and push back the lever to lock the paper guide in place. Next, slide the left paper guide to roughly match the width of the paper.

  • Page 116: Loading Paper Manually Using The Sheet Guide

    DLQ-3500II/DLQ-3500IIN User’s Guide 6. Insert the paper along the right paper guide and adjust the position of the left paper guide so that it matches your paper’s width. Make sure the position of the guide allows the paper to move up and down freely.

  • Page 117: Switching Between The Tractor And The Cut Sheet Feeder

    DLQ-3500II/DLQ-3500IIN User’s Guide Follow these steps to load paper manually using the sheet guide: 1. Make sure that Manual/CSF is selected as the paper source on the home screen. If not, select it by pressing the Paper Source button. 2. Push the sheet guide and the paper support all the way in.

  • Page 118: Automatic Sheet Alignment Unit

    DLQ-3500II/DLQ-3500IIN User’s Guide 3. Press the Load/Eject button. The printer feeds the paper backward to the standby position. The paper is still attached to the tractor but is no longer in the paper path. 4. Select Manual/CSF as the paper source on the home screen by pressing the Paper Source button.
  • Page 119 DLQ-3500II/DLQ-3500IIN User’s Guide Paper longer than A4 (297 mm) may slip off from the automatic sheet alignment unit. If this occurs, attach the guides supplied with the printer as shown in the illustration. 1. slots 2. mounting pegs 3. guide 4.

  • Page 120: Loading Paper Using The Automatic Sheet Alignment Unit

    DLQ-3500II/DLQ-3500IIN User’s Guide Caution: Make sure the printer is turned off before connecting the cable. Note: To remove the automatic sheet alignment unit, turn off the printer and follow the installing procedure in reverse from the last step. Loading paper using the automatic sheet alignment unit Follow these steps to load paper using the automatic sheet alignment unit: 1.

  • Page 121: Adjusting The Printing Position

    DLQ-3500II/DLQ-3500IIN User’s Guide Caution: Use the knob on the right side of the printer only to clear paper jams when the printer is off. 4. The printer starts printing when it receives data. The printing position (the position of the first letter of the first line) is set to 3 mm (0.12 inch) from the left edge of the paper by default.

  • Page 122: Chapter 8 Product Information

    DLQ-3500II/DLQ-3500IIN User’s Guide Chapter 8 Product Information Printer Specifications Mechanical Printing method: 24-pin impact dot matrix Printing speed: High speed draft 550 cps at 10 cpi Draft 550 cps at 10 cpi (825 cps at 15 cpi maximum) Letter quality...
  • Page 123 DLQ-3500II/DLQ-3500IIN User’s Guide Reliability: Total print volume 25 million lines (except print head) approx. 200 million strokes/wire × 2 Print head life (monochrome) approx. 100 million strokes/wire × 2 (color) Dimensions and weight: Height 276 mm (10.8 inches) Width 660 mm (25.8 inches) Depth 432 mm (17.0 inches)

  • Page 124: Electronic

    Epson Sans Serif 10.5 pt., 8 pt. - 32 pt. (every 2 pt.) Epson Roman T 10.5 pt., 8 pt. - 32 pt. (every 2 pt.) Epson Sans Serif H 10.5 pt., 8 pt. - 32 pt. (every 2 pt.) Bar code fonts:...

  • Page 125: Electrical

    DLQ-3500II/DLQ-3500IIN User’s Guide Character tables: Standard model: Italic table, PC 437 (US, Standard Europe), PC 850 (Multilingual), PC 860 (Portuguese), PC 861 (Icelandic), PC 865 (Nordic), PC 863 (Canadian-French), BRASCII, Abicomp, ISO Latin 1, Roman 8, PC 858, ISO 8859-15...

  • Page 126: Environmental

    DLQ-3500II/DLQ-3500IIN User’s Guide Power consumption (with 100 to 120 V: USB connection) Approx. 80 W (ISO/IEC 10561 Letter pattern) DLQ-3500II: Approx. 0.6 W in sleep mode* DLQ-3500IIN: Approx. 0.9 W in sleep mode* 220 to 240 V: Approx. 78 W (ISO/IEC 10561 Letter pattern) DLQ-3500II: Approx.
  • Page 127 DLQ-3500II/DLQ-3500IIN User’s Guide Single sheets See also “Multipart forms” on page 130 for detailed information on the specification for single sheet multipart forms. Width 90 to 420 mm (3.5 to 16.5 inches)/100 to 420 mm (3.9 to 16.5 inches)* * When loading single sheets and single sheet multipart...
  • Page 128 DLQ-3500II/DLQ-3500IIN User’s Guide ❏ The sprocket hole must be a circle or notched circle. ❏ The holes must be cleanly cut. ❏ If the horizontal and vertical perforations are crossed, the shaded area below should not be printed on. Uncrossed perforations do not have this restricted area.
  • Page 129 DLQ-3500II/DLQ-3500IIN User’s Guide ❏ If you use continuous paper whose page length (A in the next illustration) is under 101.6 mm (4.0 inches), make sure that the length between folds (B) is over 101.6 mm (4.0 inches.) Width 101.6 to 406.4 mm (4.0 to 16.0 inches) Length/page 76.2 to 558.8 mm (3.0 to 22.0 inches)
  • Page 130 DLQ-3500II/DLQ-3500IIN User’s Guide Multipart forms The specifications for the dimensions of multipart forms are the same as those for single sheets and continuous paper. See “Single sheets” on page 127 and “Continuous paper” on page 127 for detailed information. ❏ The form sheets of continuous multipart forms should be securely joined together along the left and right edges by crimping or, spot-gluing.
  • Page 131 DLQ-3500II/DLQ-3500IIN User’s Guide * 2 mm or less ❏ The binding area should be flat and have no creases. ❏ The sprocket holes of all sheets in the form should be aligned properly. ❏ The binding position should be outside the printable area. See “Printable area” on page 134 for more information.
  • Page 132 DLQ-3500II/DLQ-3500IIN User’s Guide 1. backing sheet 2. label sheet 3. several uncut areas on each side 4. label ❏ When using labels whose backing sheet is not covered with the label material, see the illustration below and do not set the paper-thickness lever to the AUTO position, set it manually.
  • Page 133 DLQ-3500II/DLQ-3500IIN User’s Guide Backing sheet 0.07 to 0.09 mm (0.0028 to 0.0035 inch) Total 0.16 to 0.19 mm (0.0063 to 0.0075 inch) Quality Plain paper or the same quality labels with continuous backing sheet Envelopes 165 × 92 mm (6.5 × 3.6 inches) Size No.

  • Page 134: Printable Area

    DLQ-3500II/DLQ-3500IIN User’s Guide You cannot preprint in the area with the diagonal shading in the illustrations below, and can preprint only with colors whose reflectivity is under 60% (for instance black). Avoid punching holes in the restricted area below because punctures are also recognized as colors whose reflectivity is under 60%.
  • Page 135 DLQ-3500II/DLQ-3500IIN User’s Guide * printable area Continuous paper (including continuous multipart forms) The minimum top and bottom margins (above and below the perforation) are 4.2 mm (0.165 inch). The minimum left or right margin is 9 mm (0.354 inch). 18 mm for the paper whose page width is 406.4 mm (16 inches).

  • Page 136: System Requirements

    For more information about the commands, contact Epson Customer Services. See “Contacting Customer Support” on page 100 for details. Epson ESC/P control codes Selecting an Epson ESC/P printer in your software allows you to use advanced fonts and graphics. General operation: ESC @, ESC U, ESC EM...

  • Page 137: Ibm Ppds Emulation Control Codes

    DLQ-3500II/DLQ-3500IIN User’s Guide Character handling: ESC t, ESC ( t, ESC R, ESC %, ESC &, ESC :, ESC 6, ESC 7, ESC (^ Bit image: ESC * Bar code: ESC ( B Color: ESC r IBM PPDS emulation control codes This printer emulates the IBM Proprinter using the commands below.

  • Page 138: Standards And Approvals

    ❏ The connection of a non-shielded printer interface cable to this printer will invalidate the EMC standards of this device. ❏ You are cautioned that changes or modifications not expressly approved by Seiko Epson Corporation could void your authority to operate the equipment.

  • Page 139: Cleaning The Printer

    ❏ Do not use a hard or abrasive brush. ❏ Do not spray the inside of the printer with lubricants; unsuitable oils can damage the printer mechanism. Contact your Epson dealer if you think lubrication is needed. Transporting the Printer If you need to transport your printer for some distance, carefully repack it using the original box and packing materials.
  • Page 140 DLQ-3500II/DLQ-3500IIN User’s Guide 1. Remove any paper loaded in the printer. 2. Select Replace Ribbon on the home screen. Print head moves to the ribbon cartridge replacement position. 3. Turn the printer off. 4. Unplug the power cord from the electrical outlet; then disconnect the interface cable from the printer.
  • Page 141 DLQ-3500II/DLQ-3500IIN User’s Guide 7. Attach the metal protective materials to the left and right inside the printer, and then attach the plastic packing material to prevent the head from moving. 8. Make sure that the printer cover is closed. 9. Repack the printer, sheet guide, ribbon cartridge, and power cord (if necessary) in their original packing materials and place them in the printer’s original box.

  • Page 142: Glossary

    DLQ-3500II/DLQ-3500IIN User’s Guide Glossary ASCII American Standard Code for Information Interchange. A standardized coding system for assigning numerical codes to letters and symbols. auto line feed When this setting is turned on in the printer settings, each carriage return (CR) code is automatically followed by a line feed (LF) code.
  • Page 143 ESC/P Abbreviation for EPSON Standard Code for Printers. This is the system of commands your computer uses to control your printer. It is standard for all Epson printers and supported by most application software for personal computers. ESC/P 2 The enhanced version of the ESC/P printer command language.
  • Page 144 A software program that sends commands from the computer for using the functions of a particular printer. EPSON provide windows driver, though, other system drivers are provided from the application vendors.
  • Page 145 DLQ-3500II/DLQ-3500IIN User’s Guide tear off A control panel button that feeds the perforation of continuous paper to the tear off position and then feeds the paper back to the top of form position. tear off position The position the printer feeds the paper to in the tear off operation. Using the Micro Adjust function, you can adjust the position so that the paper’s perforation meets the printer’s tear off edge.
  • Page 146 DLQ-3500II/DLQ-3500IIN User’s Guide Index EPSON Status Monitor 3..........55, 66 accessing................69 0 slash..................26 installing................67 setting up................67 A.G.M. (IBM PPDS)............26 Aligning vertical lines............96 Font..................25 Auto CR (IBM PPDS)............26 Auto I/F (interface) wait time..........29 Auto Line Feed..............26 Auto tear off.................27 Head Gap................28 Auto Tear Off Wait Time...........27 Hex dump................98...
  • Page 147 DLQ-3500II/DLQ-3500IIN User’s Guide Skip Over Perforation............25 Sleep Timer................28 Option Software................27 cut sheet feeder...............112 Special paper loading................47 Specifications built-in font..............124 Packet mode.................29 command lists:ESC/P............136 Page Length................24 command lists:IBM PPDS emulation......136 Paper source electrical................125 selecting................33 electronic.................124 Paper Type................28 environmental..............126 Parallel I/F Bidirectional Mode.........29 mechanical..............122...

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