Troubleshooting - Philips TSU9600/93 Starter Manual

Troubleshooting

Macros do not work
• Make sure you have defined the correct codes for your A/V equipment.
• Insert sufficient delays in the macros to allow the equipment to start up properly.
• Check for links to inactive buttons (i. e. buttons that do not contain a code nor link) in your macro.
Delete these buttons or create a link to the code on the code page.
• Verify that the button has not been reprogrammed. Ensure that the Action List contains the
appropriate commands for the A/V equipment.
Pronto will not learn codes
• Make sure the Control Panel and the original remote control are positioned correctly.
• Do not learn codes under bright fluorescent light or sunlight, as intensive light sources affect the
ability to learn codes successfully.
• Make sure the batteries of the Control Panel and the original remote are sufficiently charged.
• Press and hold the key on the original remote for more than one second.
The A/V equipment does not respond to commands from the Control Panel
• Make sure you have defined the correct codes for your A/V equipment.
• If you want to use RF signals for the equipment on different locations, you need to use multiple
Extenders in the Pronto Network. You need to configure the Extenders:
On the Extender hardware by assigning an ID with the Extender ID switch.
•
In ProntoEdit Professional by defining the number of Extenders in the System Properties
•
and matching the Extender to the A/V component in the Device Properties.
• When the Extenders work in a network, you need to configure the Network Settings in the
Configuration Tool.
For more information, check the Starter's Guides for the RFX9400 and RFX9600 Extenders and the
ProntoEdit Professional Online Help.
• When the Control Panel works in a WiFi environment, bear in mind that it may take the Pronto
Network a few seconds to wake up and starts transmitting codes.
• Not all Wireless Access Points are working equally well in combination with the Control Panel.
Make sure you use a quality access point.
The transmission of the signals over the wireless network is slow
Depending on the Settings you made for the Network Settings, it takes longer for the Pronto
Network to transmit signals. The variables in the Settings are:
• The location of the Wireless Access Point: To test if the Wireless Access Point and the
Control Panel are too far apart, take the Control Panel and stand closer to the Wireless Access
Point.
If the transition is significantly faster, place the Wireless Access Point closer to where the
Control Panel will be used or add an extra Wireless Access Point in the Pronto Network.
• Encryption: The encryption used by the Extenders and the Control Panel slows the transition of
the signal down.
• The chipset of your Wireless Access Point.
• The DHCP server settings.
Caution If you change the DHCP Settings to accelerate the transition, you also need to adjust these
settings on the Extenders used in the Pronto Network with the Configuration Tool.
TSU9600 Starter's Guide
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