HP ProOne 600 G4 Maintenance & Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Desktop
  5. ProOne 600 G4
  6. Maintenance & service manual

HP ProOne 600 G4 Maintenance & Service Manual

21.5 inch all-in-one business pc
Hide thumbs
Table of Contents

Advertisement

Quick Links

Maintenance & Service Guide
HP ProOne 600 G4/G5 21.5 inch All-in-One Business
PC

Advertisement

Table of Contents
loading

Related Manuals for HP ProOne 600 G4

Summary of Contents for HP ProOne 600 G4

  • Page 1 Maintenance & Service Guide HP ProOne 600 G4/G5 21.5 inch All-in-One Business...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
  • Page 3 About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Table of contents 1 Product features ............................1 Overview ................................1 Front components ..............................1 Side components ..............................2 Rear components ..............................3 Bottom components .............................. 3 Labels ..................................4 2 Illustrated parts catalog ..........................6 System parts ................................6 Mass storage devices .............................
  • Page 6 Cable management .............................. 18 4 Removal and Replacement Procedures ......................19 Preparing to disassemble the computer ......................19 Stand ..................................19 VESA bracket ................................ 19 Webcam ................................21 Rear port cover ..............................24 Locating internal components under the rear port cover ................... 24 Hard drive ................................
  • Page 7 Using HP PC Hardware Diagnostics UEFI ......................96 Starting HP PC Hardware Diagnostics UEFI ..................97 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........97 Downloading the latest HP PC Hardware Diagnostics UEFI version ......97 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
  • Page 8 Backing up information and creating recovery media ..................100 Using Windows tools ........................100 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ... 100 Restoring and recovery ............................. 101 Restoring, resetting, and refreshing using Windows tools ............101 Recovering using HP Recovery media .....................

  • Page 9: Product Features

    Product features Overview NOTE: For the latest manuals on this product, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. Front components Component Component Webcam microphones (2) (optional) Webcam/IR lens (optional) IR LED (optional) IR LED (optional)

  • Page 10: Side Components

    Side components Component Component Optical disc drive (optional) USB 3.1 Type-C port Optical disc drive light (optional) USB 3.1 Type-A (charging) port Optical disc drive eject button (optional) USB 3.1 Type-A port SD card reader (optional) Audio-out (headphone)/Audio-in (microphone) combo jack Chapter 1 Product features...

  • Page 11: Rear Components

    Rear components Component Component DisplayPort port (optional) RJ-45 (network) jack – or – HDMI port (optional) – or – Serial port (optional) USB 3.1 Type-A ports (2) Power connector DisplayPort port Security cable slot Bottom components Component Component Power button Hard drive activity light Power light Rear components...

  • Page 12: Labels

    All labels described in this section will be located under the stand or affixed to the bottom of the computer. You may need the Product Key to update or troubleshoot the operating system. HP platforms preinstalled with Windows do not have the physical label, but have a Digital Product Key electronically installed.
  • Page 13 Look for the serial number label in the following locations: Labels...

  • Page 14: Illustrated Parts Catalog

    Component appearance may vary. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. System parts Item...
  • Page 15 Item Description (10) Optical drive carrier Optical drive BD writer drive DVD±RW drive DVD-ROM drive (11) Power button board (includes holder) (12) Option board DisplayPort HDMI Serial (13) Webcam module and microphone module Webcam modules available in FHD (1080p), FHD+IR (1080p), and HD (720p) Rear enclosure and display assembly (includes display panel, back plastic panel, panel frame, system board basepan, camera frame assembly, webcam module, microphone modules, webcam cable, and wireless cables and antennas) NOTE:...
  • Page 16 Item Description Intel Dual Band Wireless-AC 9560 802.11 AC 2x2 WiFi + Bluetooth 5.0 Combo Adapter (vPro) Intel Dual Band Wireless-AC 9560 802.11 AC 2x2 WiFi + Bluetooth 5.0 Combo Adapter (non-vPro) Realtek RTL8821CE 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter (MU-MIMO supported) Realtek RTL8822BE 802.11 ac 2x2 WiFi + BT 4.2 Combo Adapter (MU-MIMO supported) Hood sensor Adapters...

  • Page 17: Mass Storage Devices

    Mass storage devices Description Optical drive BD writer drive DVD±RW drive DVD-ROM drive Hard drive 2 TB, 5400 rpm, hybrid SSD drive, 7 mm 2 TB, 5400 rpm, 7 mm 1 TB, 5400 rpm, hybrid SSD drive, 9.5 mm 1 TB, 7200 rpm, 9.5 mm 500 GB, 5400 rpm, hybrid SSD drive, 7 mm 500 GB, 7200 rpm hard drive, self-encrypting (SED), Opal 2, 7 mm 500 GB, 7200 rpm, 7 mm...

  • Page 18: Processors And Memory Modules

    Processors and memory modules Description Memory modules (SODIMM; PC4-2400) 16-GB 8-GB 4-GB Intel Processors (include replacement thermal material) Intel Core i7-8700 Intel Core i7-8700T Intel Core i5-8600 Intel Core i5-8600T Intel Core i5-8500 Intel Core i5-8500T Intel Core i3-8300T Intel Core i3-8100T Intel Core i3-8033 Intel Core i3-8011 Intel Pentium G5600...
  • Page 19 Description Wireless, with mouse USB, slim, smart card Antimicrobial USB, slim, gray USB, collaboration Wireless, collaboration USB, wired, healthcare Premium, wireless USB, Katydid Mouse USB, healthcare USB, gray USB, antimicrobial USB/PS2 Washable Hardened USB, optical USB, laser Keyboards and mice...

  • Page 20: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 21: Preventing Electrostatic Damage To Equipment

    Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ●...

  • Page 22: Recommended Materials And Equipment

    Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include: Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance Static-dissipative table or floor mats with hard tie to ground ●...

  • Page 23: Routine Care

    Never cover the ventilation slots on the display with any type of material. ● ● Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...

  • Page 24: Cleaning The Display

    The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 25: Hard Drives

    Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. Service considerations...

  • Page 26: Sata Hard Drive Cables

    SATA hard drive cables SATA data cable Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.

  • Page 27: Removal And Replacement Procedures

    Disconnect all other attached cables from the back of the computer. Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the screen surface from scratches or other damage.
  • Page 28 To remove the VESA bracket: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 19). Remove the VESA cover from atop the bracket. Remove the two screws (1) that secure the VESA bracket to the computer. Lift the bottom of the bracket, and then remove the bracket (2).

  • Page 29: Webcam

    Webcam The webcam pops up from the top of the computer. You can remove the webcam module and microphone modules from the webcam frame assembly. The webcam frame is not removable and is spared with the rear enclosure and display assembly. For a list of available webcams, see Illustrated parts catalog on page To remove the webcam:...
  • Page 30 Peel the strip off from atop the webcam. Remove the two Phillips screws (1) that secure the webcam, and then disconnect the cable from the webcam (2). Remove the webcam and bracket from the computer. Chapter 4 Removal and Replacement Procedures...
  • Page 31 If you need to remove the microphone modules, lift to disengage the modules from the webcam housing (1), and the disconnect the cables from the modules (2). To install a webcam module, reverse the removal procedures. Webcam...

  • Page 32: Rear Port Cover

    Rear port cover Prepare the computer for disassembly (see Preparing to disassemble the computer on page 19). Remove the stand (see Stand on page 19). Remove the four Phillips screws securing the back cover (1), and then lift the back cover to remove it from the computer (2).

  • Page 33: Hard Drive

    Hard drive For a list of available hard drives, see Mass storage devices on page Prepare the computer for disassembly (see Preparing to disassemble the computer on page 19). Remove the stand (see Stand on page 19). Remove the rear port cover (see Rear port cover on page 24).
  • Page 34 Remove the four mounting screws from the 2.5 inch hard drive cage (1). Be sure to keep the screws to use to install a replacement drive. Remove the hard drive (2). Reverse the removal procedures to install a hard drive. Chapter 4 Removal and Replacement Procedures...

  • Page 35: Optical Drive

    Optical drive The optical drive mounts on the exterior, rear of the computer. It is secured with two screws. For a list of available optical drives, see Mass storage devices on page Prepare the computer for disassembly (see Preparing to disassemble the computer on page 19).
  • Page 36 Remove the Phillips screw that secure the optical drive inside the carrier. Slide the optical drive out of the carrier. Reverse the removal procedures to install an optical drive. Chapter 4 Removal and Replacement Procedures...

  • Page 37: M.2 Solid-State Drive

    M.2 solid-state drive For a list of available solid-state drives, see Mass storage devices on page To remove the M.2 solid-state drive: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 19). Remove the stand (see Stand on page 19).

  • Page 38: Memory

    Memory The memory slots on the system board can be populated with up to two industry-standard small outline dual inline memory modules (SODIMMs). These memory slots are populated with at least one preinstalled memory module. A metal shield protects the memory modules. For proper system operation, the memory modules must meet the following qualifications: Component Specification...
  • Page 39 To remove a memory module: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 19). Remove the stand (see Stand on page 19). Remove the rear port cover (see Rear port cover on page 24). To remove a memory module, press outward on the two latches on each side of the memory module (1), then pull the memory module out of the slot (2).

  • Page 40: Battery

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.

  • Page 41: Wlan Module

    For a list of available WLAN modules, see Illustrated parts catalog on page NOTE: The procedure to replace the WLAN module must be performed by an HP technician. To remove the WLAN module: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 19).

  • Page 42: Option Board

    Option board The option board is connected to the bottom, left of the system board. Underneath the board is a connector that connects to the system board. For a list of available option boards, see Illustrated parts catalog on page To remove the option board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page...

  • Page 43: Hood Sensor

    Hood sensor The hood sensor is located to the right of the system board. To remove the hood sensor: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 19). Remove the stand (see Stand on page 19).

  • Page 44: Fan Assembly

    Fan assembly To remove the fan assembly: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 19). Remove the stand (see Stand on page 19). Remove the rear port cover (see Rear port cover on page 24).

  • Page 45: Heat Sink

    Heat sink Different heat sinks are available for models with UMA graphics memory or discrete graphics memory. You must remove the fan before you can remove the heat sink. To remove the heat sink: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 19).
  • Page 46 Lift the heat sink out of the computer (3). CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermal grease on the surface of the processor or the heat sink. UMA models Discrete models To replace the heat sink, reverse the removal procedures. Chapter 4 Removal and Replacement Procedures...

  • Page 47: Processor

    After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www.hp.com. Processor...

  • Page 48: System Board

    System board The system board is secured with three screws. To remove the system board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 19). Remove the stand (see Stand on page 19). Remove the rear port cover (see Rear port cover on page 24).
  • Page 49 Pull the system board to the right to disengage the ports from the chassis (3), and then lift the system board up and out of the computer (4). To install the system board, reverse the removal procedures. Replace the thermal pad below the system board. Updating SMBIOS Information When replacing the system board, you must reprogram the SMBIOS information on the affected computer.

  • Page 50: System Board Callouts

    Setup Field Name Comment Label The label includes spaces after every four characters. You can enter or ignore these spaces – their only purpose is to help with data entry. There is a character limitation of 40 bytes per line. When you reach this limit, go to the next line to continue data entry.

  • Page 51: Speakers

    Speakers The speakers are located at the bottom of the computer behind the speaker cover. Two separate speakers are each secured by two Phillips screws. To remove the speakers: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 19).
  • Page 52 From the rear of the computer, disconnect the speaker cable from the system board (1), and then push the connector end of the cable through the hole (2) that allows the cable to route to the front of the chassis. Remove two Phillips screws (1) that secure each speaker to the computer.

  • Page 53: Power Button Board

    Power button board The power button board is located at the bottom, right of the computer. It is spared with a plastic holder. To remove the power button board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 19).
  • Page 54 Pull the power button board cable through the hole in the chassis (2). Remove the power button board from the computer. To install the power button board, reverse the removal procedures. Chapter 4 Removal and Replacement Procedures...

  • Page 55: Rear Enclosure And Display Assembly

    Rear enclosure and display assembly IMPORTANT: Removing the rear enclosure is a very involved process. To successfully disassemble, be sure to follow all steps in the correct order. If you break the clips or otherwise damage the rear cover during removal, a replacement cover is available.
  • Page 56 From the front of the computer, remove the three Phillips screw located under the speaker cover that secure the rear enclosure to the computer. From the rear of the computer, remove the four Phillips screw located along the bottom edge of the computer.
  • Page 57 Starting near the bottom right (as viewed from the rear), pull the rear closure up to disengage it from the computer. Work upward, and then toward the left, lifting the enclosure up to disengage, and then lift the rear enclosure off the computer. IMPORTANT: On models with a webcam, the webcam cable connects from the rear enclosure to the system board.
  • Page 58 IMPORTANT: Install the new display panel together with all other parts in the replacement kit. Do not reuse any old parts. Return all old parts to HP for warranty processing. CAUTION: It is very important to use the exact cable that shipped with the replacement panel. Failure to use the correct cable may result in panel failure.

  • Page 59: Antennas

    Antennas The antenna cables route from the WLAN module, through a hole in the main chassis, to antennas at the bottom of the computer. The antennas are secured to the computer with adhesive. NOTE: Because it is difficult to remove the antenna without damaging it or losing adhesion, a new antenna kit is available.

  • Page 60: Troubleshooting Without Diagnostics

    To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self- solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.

  • Page 61: Helpful Hints

    Be in front of your computer when you call. ● ● Write down the computer serial number and product ID number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently added to your system. ●...

  • Page 62: Solving General Problems

    Solving general problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller.
  • Page 63 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store.
  • Page 64 Poor performance. Cause Solution Virus resident on the hard drive. Run virus protection program. Too many applications running. Close unnecessary applications to free up memory. Add more memory. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray.

  • Page 65: Solving Power Problems

    System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution Remove the expansion cards one at a time until the 5V_aux light on the system board turns on. Replace the system board. Press and hold the power button for less than 4 seconds.

  • Page 66: Solving Hard Drive Problems

    Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Computer powered off automatically and the Power LED flashes red three times and then white four times. Cause Solution Power failure (power supply is overloaded).
  • Page 67 Drive not found (identified). Cause Solution recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem.

  • Page 68: Solving Audio Problems

    Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Use the task manager to close programs that do not respond. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power.

  • Page 69: Solving Printer Problems

    Computer appears to be locked up while recording audio. Cause Solution The hard disk may be full. Before recording, make sure there is enough free space on the hard disk. You can also try recording the audio file in a compressed format.

  • Page 70: Solving Keyboard And Mouse Problems

    Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back Printer will not print. Cause Solution The printer may be out of paper.

  • Page 71: Solving Hardware Installation Problems

    Mouse does not respond to movement or is too slow. Cause Solution Program in use has stopped responding to commands. Shut down the computer using the keyboard then restart the computer. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions. Computer is in Sleep state.

  • Page 72: Solving Network Problems

    NOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM3. Replace third-party memory with HP memory. Replace the system board. Solving network problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling.
  • Page 73 Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution No active network is detected. Check cabling and network equipment for proper connection. Network controller is not set up properly. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for link status.

  • Page 74: Solving Memory Problems

    Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
  • Page 75 LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving memory problems...

  • Page 76: Solving Usb Flash Drive Problems

    Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows.

  • Page 77: Solving Software Problems

    If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.
  • Page 78 “Illegal Operation has Occurred” error message is displayed. Cause Solution Software being used is not Microsoft-certified for your version of Verify that the software is certified by Microsoft for your version Windows. of Windows (see program packaging for this information). Configuration files are corrupt.

  • Page 79: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, ●...
  • Page 80 Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc. To apply and save changes, select Main > Save Changes and Exit. ●...

  • Page 81: Computer Setup-Main

    ● System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application will launch. If HP Advanced Diagnostics is not installed, then a basic version built into the BIOS will provide the capability to perform the following functions: Memory Test ●...
  • Page 82 ■ Check for Update on Next Reboot – default is disabled. BIOS Source – lets you select either HP.com or a custom URL. If Custom URL is selected, Edit ■ Custom URL becomes active. Using a custom URL is recommended only for a managed IT environment.

  • Page 83: Computer Setup-Security

    Table 6-1 Computer Setup—Main (continued) Option Description System IDs Lets you set the following values: Asset Tracking Number ● Ownership Tag ● Replicated Setup Backup current settings to USB device Saves system configuration to a formatted USB flash media device. Restore current settings from USB device Restores system configuration from a USB flash media device.
  • Page 84 Manual recovery is intended only for situations where forensic analysis is desired before HP SureStart recovery. When this policy is set to manual, HP SureStart will not correct any issues that are found until the manual recovery key sequence is input by the local user. This can result in a computer that is unable to boot until the manual recovery key sequence is input.
  • Page 85 ● event (any modification to HP firmware) while the operating system is running. Log Event Only – HP Sure Start will log all critical security events in the HP Sure Start audio log – within the HP Sure Start non-volatile (flash) memory.
  • Page 86 Table 6-2 Computer Setup—Security (continued) Option Description The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk. Master Boot Record Security may prevent unintentional or malicious changes to the MBR, such as those caused by some viruses or by the incorrect use of certain disk utilities. It also allows you to recover the "last known good"...

  • Page 87: Computer Setup-Advanced

    Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-3 Computer Setup—Advanced (for advanced users) Option Heading Display Language Lets you select the language of the menus in F10 Setup and the keyboard layout. Scheduled Power-On This feature wakes the system up from a powered off state at a specified date and time.
  • Page 88 If enabled the system firmware gets the recovery agent from the network. If disabled the system firmware gets the recovery agent from a local drive. Recover after Boot Failure If enabled and no bootable UEFI operating system is found, the system firmware will launch HP Sure Recover. Secure Boot...
  • Page 89 Table 6-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Virtualization Technology (VTx) (Intel only) Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled. Virtualization Technology for Directed I/O (VTd) (Intel only) Controls virtualization DMA remapping features of the chipset.
  • Page 90 Table 6-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Increase Idle Fan Speed(%) Sets idle fan speed percentage. This setting only changes the minimum fan speed. The fan is still automatically controlled. M.2 USB/Bluetooth Select to enable the M.2 controller. Default is enabled. LAN/WLAN auto switching Select to enable auto switching between a wired and wireless connection.
  • Page 91 Table 6-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Specify the following categories of USB devices to enable: Allow all USB devices (default) ● Allow only keyboard and mouse ● Allow all but storage devices and hubs. ● When some devices are restricted, the system will disable USB ports that do not meet the allowed criteria.

  • Page 92: Recovering The Configuration Settings

    Table 6-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading S5 (Soft Off) = LED is off. Electronic labels Displays system labels. Remote Management Active Management (AMT) (Intel only) (enable/disable). Default is enabled. Options Allows you to discover, repair, and protect networked computing devices. USB Key Provisioning Support (enable/disable) Default is disabled.

  • Page 93: Post Error Messages And Diagnostic Front Panel Leds And Audible Codes

    POST error messages and diagnostic front panel LEDs and audible codes This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition.
  • Page 94 Control panel message Description Recommended action RTC (real-time clock) battery may need to problem persists, replace the RTC battery. See be replaced. the Removal and Replacement section for instructions on installing a new battery. 008–Microcode Patch Error Processor is not supported by the BIOS. Upgrade BIOS to proper version.
  • Page 95 Run the Drive Protection erroneous error message.) System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) POST numeric codes and text messages...
  • Page 96 System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 309 – 30C: Hard Disk 3–6: SMART Hard Drive Hard drive is about to fail. (Some hard drives...
  • Page 97 Control panel message Description Recommended action Reconfigure card resources and/or run Computer Setup or Windows utilities. 419-Out of Memory Space for Option ROMs Recently added PCI expansion card contains an If a PCI expansion card was recently ▲ option ROM too large to download during POST. added, remove it to see if the problem remains.

  • Page 98: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes

    Control panel message Description Recommended action 90B-Fan Failure The system has detected that a cooling fan is Reseat fan. not operating correctly. Reseat fan cable. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system BIOS Make sure system has proper airflow. has detected your machine was previously shut down to avoid overheating.
  • Page 99 Number of long beeps/blinks Error category Thermal System board Patterns of blink/beep codes are determined by using the following parameters: 1 second pause occurs after the last major blink. ● 2 second pause occurs after the last minor blink. ● Beep error code sequences occur for the first 5 iterations of the pattern and then stop.

  • Page 100: Password Security And Resetting Cmos

    If you lose or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner. This scenario may not be covered under warranty.
  • Page 101 Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.

  • Page 102: Clearing And Resetting The Bios

    Clearing and resetting the BIOS The CMOS button resets BIOS settings to default, but does not clear the passwords or affect any of the other Security settings. On Intel systems with advanced manageability features, the CMOS button will also partially unprovision AMT.

  • Page 103: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 104: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 105: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 106: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 107 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.

  • Page 108: 10 Backing Up, Restoring, And Recovering

    You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: ▲...

  • Page 109: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 110: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 111: 11 Power Cord Set Requirements

    11 Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 112: Country-Specific Requirements

    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 113: 12 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 114 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 115: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 116 Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. 108 Chapter 12 Statement of memory volatility...

  • Page 117: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 118: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 119: 13 Specifications

    13 Specifications Item Dimensions Without stand Fixed stand Adjustable Height Stand Width 19.26 in (489.1 mm) 19.26 in (489.1 mm) 19.26 in (489.1 mm) Depth 2.04 in (51.9 mm) 5.9 in (149.97 mm) 8.21 in (208.47 mm) Height 12.64 in (321 mm) 14.35 in (364.4 mm) 14.32 in (363.69 mm) Approximate Weight...

  • Page 120: Index

    53 audible codes 90 requirements 104 hood sensor audio problems 60 Customer Support 52 removing 35 HP PC Hardware Diagnostics UEFI downloading 97 backup, creating 100 drive starting 97 backups 100 2.5-inch, removing 25 using 96...
  • Page 121 HP ProOne 600 2 option board USB flash drive 101 software illustrated 7 recovery media problems 69 removing 34 creating using HP Cloud Recovery servicing computer 16 overheating, prevention 14 Download Tool 100 speaker cover creating using Windows tools illustrated 6 speakers...
  • Page 122 temperature control 14 thermal module removing 37 tools, servicing 16 ventilation, proper 14 VESA bracket removing 19 webcam removing 21 webcam module illustrated 7 Windows backup 100 recovery media 100 system restore point 100 Windows tools, using 100 WLAN module illustrated 7 removing 33 114 Index...

This manual is also suitable for:

Proone 600 g5

Table of Contents