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Dell Inspiron 14 5408 Service Manual

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Inspiron 14 5408
Service Manual
Regulatory Model: P130G
Regulatory Type: P130G001

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Summary of Contents for Dell Inspiron 14 5408

  • Page 1 Inspiron 14 5408 Service Manual Regulatory Model: P130G Regulatory Type: P130G001...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Transporting sensitive components............................ 8 After working inside your computer............................9 2 Removing and installing components.................... 10 Recommended tools................................10 Screw list....................................10 Major components of Inspiron 14 5408..........................11 Base cover.....................................13 Removing the base cover..............................13 Installing the base cover..............................15 Battery....................................17 Removing the 4-cell battery............................17 Installing the 4-cell battery............................18...
  • Page 4 Updating BIOS on systems with BitLocker enabled....................78 Updating your system BIOS using a USB flash drive....................78 Updating the Dell BIOS in Linux and Ubuntu environments...................79 Flashing the BIOS from the F12 One-Time boot menu....................79 System and setup password..............................82 Assigning a system setup password..........................82...
  • Page 5 Display panel built-in self-test (LCD-BIST)........................ 87 Outcome..................................87 Recovering the operating system............................. 88 System diagnostic lights..............................88 Enabling Intel Optane memory............................89 Disabling Intel Optane memory............................89 Flea power release................................90 WiFi power cycle................................. 90 6 Getting help and contacting Dell....................91 Contents...

  • Page 6: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Electrostatic Discharge-Esd Protection

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Transporting Sensitive Components

    Status Released Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds.

  • Page 9: After Working Inside Your Computer

    Identifier GUID-3C4573AB-7C32-4215-98B6-26F649510437 Version Status Released After working inside your computer About this task CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Steps 1. Replace all screws and ensure that no stray screws remain inside your computer. 2.

  • Page 10: Removing And Installing Components

    Identifier GUID-7FBB11D7-9820-47BB-AFAA-48FA912314D9 Version Status Released Removing and installing components Identifier GUID-EA979CC8-84EC-4827-86C4-C80A8C31F4BF Version Status Released Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver #1 • Phillips screwdriver #0 • Plastic scribe Identifier GUID-CC648B28-FBF9-4A6F-BB11-4C6C2FA3D08A Version Status Released Screw list...

  • Page 11: Major Components Of Inspiron 14 5408

    Palm-rest and keyboard M2 x 3 assembly System board Palm-rest and keyboard M2 x 3 assembly Identifier GUID-886E3D83-8D4A-45AB-A75F-D73DE55519DC Version Status Released Major components of Inspiron 14 5408 The following image shows the major components of Inspiron 14 5408. Removing and installing components...
  • Page 12 1. Base cover 2. Battery 3. Power-adapter port 4. Heat sink 5. Memory module 6. Speakers 7. System board 8. Touchpad 9. Display assembly 10. Palm-rest and keyboard assembly 11. Power button with fingerprint reader 12. Coin-cell battery 13. I/O board 14.

  • Page 13: Base Cover

    Identifier GUID-011AA877-0F90-479B-BF50-6CDFB72AD6D8 Version Status Released Base cover Identifier GUID-7920E643-229C-48CC-B870-B418CCD207D8 Version Status Released Removing the base cover Prerequisites 1. Follow the procedure in before working inside your computer. About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure. Removing and installing components...
  • Page 14 Steps 1. Loosen the two captive screws that secure the base cover to the palm-rest and keyboard assembly. 2. Remove the five screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. Removing and installing components...

  • Page 15: Installing The Base Cover

    3. Using a plastic scribe, pry the base cover beside the display hinges, and then continue to work on the sides to open the base cover. 4. Disconnect the battery cable from the system board. NOTE: Disconnect the battery cable only when you are continuing to remove other components from your computer. 5.
  • Page 16 Removing and installing components...

  • Page 17: Battery

    Steps 1. Connect the battery cable to the system board, if applicable. 2. Place the base cover on top of the palm-rest and keyboard assembly. 3. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place.

  • Page 18: Installing The 4-Cell Battery

    Steps 1. Peel the tape and disconnect the battery cable, if applicable. 2. Remove the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Lift the battery, along with its cable off the palm-rest and keyboard assembly. Identifier GUID-1626F6EE-2D7F-4080-8B1B-FBD1BC417208 Version...

  • Page 19: Removing The 3-Cell Battery

    Steps 1. Place the battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 4.

  • Page 20: Installing The 3-Cell Battery

    Steps 1. Peel the tape and disconnect the battery cable, if applicable. 2. Remove the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Lift the battery, along with its cable off the palm-rest and keyboard assembly. Identifier GUID-765E753F-ABE9-4401-9649-73ADC5E8FBF1 Version...

  • Page 21: Memory Module

    Steps 1. Place the battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 4.

  • Page 22: Installing The Memory Module

    About this task The following images indicate the location of the memory module and provide a visual representation of the removal procedure. Steps 1. Lift the mylar to uncover the memory module. 2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops- 3.
  • Page 23 About this task The following image indicates the location of the memory module and provides a visual representation of the installation procedure. Steps 1. Lift the mylar to find the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot. 3.

  • Page 24: Solid-State Drive-M.2 Slot One

    Identifier GUID-CA98D6A6-DD2D-440C-9FF6-A282297AF8CD Version Status Released Solid-state drive—M.2 slot one Identifier GUID-36F6BDFB-1E03-498B-9B48-063F7A78D334 Version Status Released Removing the 2230 solid-state drive in M.2 slot one Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with a 2230 solid-state drive installed in M.2 slot one.

  • Page 25: Installing The 2230 Solid-State Drive In M.2 Slot One

    Identifier GUID-55191E96-11E1-41C9-86CF-31B4CF669B5B Version Status Released Installing the 2230 solid-state drive in M.2 slot one Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: This procedure applies only to computers shipped with a 2230 solid-state drive installed in M.2 slot one. NOTE: Depending on the configuration ordered, your computer may support a 2230 solid-state drive or a 2280 solid- state drive in M.2 slot one.

  • Page 26: Removing The 2280 Solid-State Drive In M.2 Slot One

    Identifier GUID-9995DA41-E1A2-45E5-88FE-908E00C081BE Version Status Released Removing the 2280 solid-state drive in M.2 slot one Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in M.2 slot one. NOTE: Depending on the configuration ordered, your computer may support a 2230 solid-state drive or a 2280 solid- state drive in M.2 slot one.

  • Page 27: Replacing The Ssd-1 Support Bracket

    About this task NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in M.2 slot one. NOTE: Depending on the configuration ordered, your computer may support a 2230 solid-state drive or a 2280 solid- state drive in M.2 slot one. NOTE: Install the solid-state drive mounting bracket, if it is not installed.

  • Page 28: Solid-State Drive-M.2 Slot Two

    Steps 1. Slide and remove the SSD support bracket from the support bracket slot. 2. Depending on the type of solid-state drive (M.2 2230/M.2 2280), align and insert the SSD support bracket into the support bracket slot. 3. Install the solid-state drive. Identifier GUID-485ACD82-6D55-471B-A049-CC99F63C5D0B Version...

  • Page 29: Installing The 2230 Solid-State Drive In M.2 Slot Two

    Steps 1. Remove the screw (M2x3) that secures the solid-state drive bracket to the palm-rest and keyboard assembly. 2. Slide and lift the solid-state drive bracket off the solid-state drive. 3. Remove the screw (M2x3) that secures the solid-state drive to the palm-rest and keyboard assembly. 4.
  • Page 30 NOTE: Depending on the configuration ordered, your computer may support a 2230 solid-state drive or a 2280 solid- state drive in M.2 slot two. NOTE: Install the solid-state drive mounting bracket, if it is not installed. The following image indicates the location of the 2230 solid-state drive that is installed in M.2 slot two and provides a visual representation of the installation procedure.

  • Page 31: Removing The 2280 Solid-State Drive In M.2 Slot Two

    Identifier GUID-47F05DC8-19D4-426B-A6A9-61B2452A36F6 Version Status Released Removing the 2280 solid-state drive in M.2 slot two Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in M.2 slot two. NOTE: Depending on the configuration ordered, your computer may support a 2230 solid-state drive or a 2280 solid- state drive in M.2 slot two.

  • Page 32: Installing The 2280 Solid-State Drive In M.2 Slot Two

    2. Slide and lift the solid-state drive bracket off the solid-state drive/Intel Optane storage. 3. Remove the screw (M2x3) that secures the solid-state drive/Intel Optane storage to the palm-rest and keyboard assembly. 4. Slide and lift the solid-state drive/Intel Optane storage off the SSD2 slot on the system board. Identifier GUID-A3A5FF19-0C74-4308-8371-640FDD521D6B Version...
  • Page 33 Steps 1. Align the notches on the solid-state drive/Intel Optane storage with the SSD2 slot on the system board. 2. Slide the solid-state drive/Intel Optane storage into the SSD2 slot on the system board. 3. Replace the screw (M2x3) that secures the solid-state drive/Intel Optane storage to the palm-rest and keyboard assembly. 4.

  • Page 34: Replacing The Ssd-2 Support Bracket

    Identifier GUID-79E6650F-0B46-4DC3-80E7-87DFF6205BE2 Version Status Released Replacing the SSD-2 support bracket Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the solid-state drive in M.2 slot two. About this task The figure provides a visual representation of the replace procedure. Steps 1.

  • Page 35: Installing The Wlan Card

    About this task The following images indicate the location of the WLAN card and provide a visual representation of the removal procedure. Steps 1. Remove the screw (M2x3) that secures the WLAN card to the system board. 2. Remove the bracket that secures the WLAN card to the system board. 3.
  • Page 36 Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle)

  • Page 37: Fan

    Identifier GUID-B56EAD7B-41F7-4E59-B837-9B593773EC0C Version Status Released Identifier GUID-B934D685-9A5D-4190-81F7-1E12F9EDDBD8 Version Status Released Removing the fan Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. About this task The following images indicate the location of the system fan and provide a visual representation of the removal procedure. Removing and installing components...

  • Page 38: Installing The System Fan

    Steps 1. Peel and lift the mylar covering the fan cable. 2. Peel the tape and disconnect the I/O-board cable from the system board. 3. Disconnect the fan cable from the system board. 4. Remove the two (M2x2) screws that secure the fan to the palm-rest and keyboard assembly. 5.

  • Page 39: Coin-Cell Battery

    Steps 1. Align and place the fan on the palm-rest and keyboard assembly. 2. Replace the two screws that secure the fan to the palm-rest and keyboard assembly. 3. Route the I/O-board cable through the routing guides on the fan. 4.

  • Page 40: Installing The Coin-Cell Battery

    Steps 1. Disconnect the coin-cell battery cable from the I/O board. 2. Remove the coin-cell battery cable from the routing guides on the palm-rest and keyboard assembly. 3. Peel the coin-cell battery from the palm-rest and keyboard assembly. Identifier GUID-32BC69F1-A5F4-48F1-B6CB-6357A9281725 Version Status Released...

  • Page 41: Power-Adapter Port

    Identifier GUID-FCFD0001-7CDA-44E5-ACBB-F3DB60FC0CFF Version Status Released Power-adapter port Identifier GUID-A9D9F53B-B68D-4476-8E7E-7815CA37CC42 Version Status Released Removing the power-adapter port Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. About this task The following images indicate the location of the power-adapter port and provide a visual representation of the removal procedure. Steps 1.

  • Page 42: Display Assembly

    About this task The following image indicates the location of the power-adapter port and provides a visual representation of the installation procedure. Steps 1. Place the power-adapter port into the slot on the palm rest and keyboard assembly. 2. Replace the (M2x3) screw that secures the power-adapter port on the palm-rest and keyboard assembly. 3.
  • Page 43 Removing and installing components...

  • Page 44: Installing The Display Assembly

    Steps 1. Peel the tape that secures the display cable to the system board. 2. Open the latch, and then disconnect the display cable from the system board. 3. Remove the display cable from the routing guides on the palm-rest and keyboard assembly. 4.
  • Page 45 Removing and installing components...

  • Page 46: I/O Board

    Steps 1. Place the display assembly on a clean and flat surface with the display panel facing up. 2. Slide the palm-rest and keyboard assembly under the display hinges. 3. Press down the display hinges and align the screw holes on the display hinges with the screw holes on the palm-rest and keyboard assembly.

  • Page 47: Installing The I/O Board

    Steps 1. Peel the tape that secures the I/O-board cable to the I/O board. 2. Open the latch and disconnect the I/O-board cable from the I/O board. 3. Disconnect the fan cable from the I/O board. 4. Open the latch and disconnect the fingerprint-reader cable from the I/O board. 5.

  • Page 48: Touchpad

    3. Follow the procedure in after working inside your computer. Identifier GUID-775EE71A-A503-47AD-AC10-E85111BEF34A Version Status Released Touchpad Identifier GUID-503BA4BE-7EE6-4064-8432-F193016319C9 Version Status Released Removing the touchpad Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3.

  • Page 49: Installing The Touchpad

    Steps 1. Open the latch and disconnect the touchpad cable from the system board. 2. Remove the three (M1.6x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly. 3. Peel off the tape from the touchpad. 4. Remove the two (M2x2) screws that secure the touchpad to the palm-rest and keyboard assembly. 5.
  • Page 50 Steps 1. Align and place the touchpad into the slot on the palm-rest and keyboard assembly. 2. Replace the two (M2x2) screws and adhere the tape that secures the touchpad to the palm-rest and keyboard assembly. 3. Adhere the tape to secure the touchpad to the palm-rest and keyboard assembly. 4.

  • Page 51: Speakers

    Identifier GUID-A6445DA5-405C-4BDA-A929-FE53DC4A83F6 Version Status Released Speakers Identifier GUID-FBE5057B-5A47-40DE-8095-710B7E6A286A Version Status Released Removing the speakers (in 4-cell battery configuration) Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The following images indicate the location of the speaker and provide a visual representation of the removal procedure.

  • Page 52: Installing The Speakers (In 4-Cell Battery Configuration)

    Steps 1. Disconnect the speaker cable from the system board. 2. Disconnect the keyboard-backlight cable and the keyboard cable from the system board. 3. Note the routing of the speaker cable, and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. NOTE: Note the position of the rubber grommets before lifting the speakers.

  • Page 53: Removing The Speakers (In 3-Cell Battery Configuration)

    Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly. NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place before replacing the speakers.

  • Page 54: Installing The Speakers (In 3-Cell Battery Configuration)

    Steps 1. Disconnect the speaker cable from the system board. 2. Disconnect the keyboard-backlight cable and the keyboard cable from the system board. 3. Note the routing of the speaker cable, and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. NOTE: Note the position of the rubber grommets before lifting the speakers.
  • Page 55 Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly. NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place before replacing the speakers.

  • Page 56: Heat Sink

    Identifier GUID-4DA6FA84-FF63-4D31-A148-125AAD9F4B2B Version Status Released Heat sink Identifier GUID-5A171DD6-51E6-481B-9F9C-A2FBB0CA9F54 Version Status Released Removing the heat sink Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. About this task CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease.

  • Page 57: Installing The Heat Sink

    Identifier GUID-F6617C1E-6763-46D6-83E1-EC09729476B4 Version Status Released Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: If either the system board or the heat sink is replaced, use the thermal pad or thermal paste provided in the kit to ensure that the thermal conductivity is achieved.

  • Page 58: Removing The Power Button With Optional Fingerprint Reader

    Identifier GUID-F3744CCA-86EC-423E-B1B5-8313869BE86D Version Status Released Removing the power button with optional fingerprint reader Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the fan. 5. Remove the board.

  • Page 59: Installing The Power Button With Optional Fingerprint Reader

    Identifier GUID-29EF52AC-DA25-45E2-BF3F-237D3C1A0576 Version Status Released Installing the power button with optional fingerprint reader Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the power button with optional fingerprint reader and provides a visual representation of the installation procedure.

  • Page 60: System Board

    Identifier GUID-46B53388-5C4F-4861-92E0-6AE357EE9CBF Version Status Released System board Identifier GUID-87AEE1A3-5FD5-46C8-82E2-0FF138B423A5 Version Status Released Removing the system board Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the memory module. 4. Remove the WLAN card.
  • Page 61 Removing and installing components...

  • Page 62: Installing The System Board

    Steps 1. Remove the two (M2.5x5) screws that secure the right display hinge to the system board. 2. Peel the transparent tape, open the latch, and disconnect the display cable. 3. Disconnect the power-adapter port cable from the system board. 4.
  • Page 63 Removing and installing components...
  • Page 64 Steps 1. Place the system board on the palm-rest and keyboard assembly. 2. Replace the two (M2x3) screws that secure the system board to the palm-rest and keyboard assembly. 3. Connect the speaker cable to the system board. 4. Connect the touchpad cable to the system board. 5.

  • Page 65: Palm-Rest And Keyboard Assembly

    Next steps 1. Install the heat sink. 2. Install the display assembly. 3. Install the battery. 4. Install the solid-state drive in M.2 slot two. 5. Install the solid-state drive in M.2 slot one. 6. Install the WLAN card. 7. Install the memory module.

  • Page 66: Installing The Palm-Rest And Keyboard Assembly

    Identifier GUID-8D0787C0-9A7F-4628-835A-5D2AFCCE3F62 Version Status Released Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task Place the palm-rest and keyboard assembly on a flat surface. Removing and installing components...
  • Page 67 Next steps 1. Install the speakers. 2. Install the system board. 3. Install the power-button board with optional fingerprint reader. 4. Install the heat sink. 5. Install the coin-cell battery. 6. Install the touchpad. 7. Install the board. 8. Install the display assembly.

  • Page 68: Drivers And Downloads

    Identifier GUID-03B3E7E4-0F78-4352-98F7-F1B8A47E387E Version Status Released Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. Drivers and downloads...

  • Page 69: System Setup

    Identifier GUID-E4ECAEC1-C84B-4228-B42A-B0494DD7A52D Version Status Released System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 70: One Time Boot Menu

    Keys Navigation Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message that prompts you to save any unsaved changes and restarts the system. Identifier GUID-0D05909C-7482-417D-9DB5-D0428BE01738 Version Status Released One time boot menu To enter one time boot menu, turn on your computer, and then press F2 immediately.
  • Page 71 Overview Processor Information Processor Type Displays the processor type. Maximum Clock Speed Displays the maximum processor clock speed. Core Count Displays the number of cores on the processor. Processor L2 Cache Displays the processor L2 Cache size. Processor ID Displays the processor identification code. Processor L3 Cache Displays the processor L3 Cache size.
  • Page 72 Boot options UEFI Boot Path Security Enables or disables the system to prompt the user to enter the Admin password when booting a UEFI boot path from the F12 boot menu. Default: Always Except Internal HDD. Table 6. System setup options—System Configuration menu System Configuration Date/Time Date...
  • Page 73 System Configuration Touchscreen Enables or disables the touchscreen for the operating system. NOTE: Touchscreen will always work in the BIOS setup irrespective of this setting. Default: ON. Table 7. System setup options—Video menu Video LCD Brightness Brightness on battery power Sets the screen brightness when the computer is running on battery power.
  • Page 74 Security Default: OFF. NOTE: This feature may cause compatibility issues or loss of functionality with some legacy tools and applications. Enable Strong Passwords Enables or disables strong passwords. Default: OFF. Password Configuration Control the minimum and maximum number of characters that are allowed for Admin and System passwords.
  • Page 75 Performance Default: ON. Multi-Core Support Changes the number of CPU cores available to the operating system. The default value is set to the maximum number of cores. Default: All Cores. Enable C-State Control Enables or disables the CPU's ability to enter and exit low-power states. Default: ON.
  • Page 76 Wireless Bluetooth Default: ON. Wireless Device Enable Enable or disable internal WLAN/Bluetooth devices. WLAN Default: ON. Bluetooth Default: ON. Table 14. System setup options—POST Behavior menu POST Behavior Numlock Enable Enables or disables Numlock when the computer boots. Default: ON. Enable Adapter Warnings Enables the computer to display adapter warning messages during boot.

  • Page 77: Updating The Bios In Windows

    Dell Auto operating system Recovery Controls the automatic boot flow for SupportAssist System Resolution Console and Threshold for Dell operating system Recovery tool. Default: 2. SupportAssist operating system Recovery Enables or disables the boot flow for SupportAssist operating system Recovery tool in the even of certain system errors.

  • Page 78: Updating Bios On Systems With Bitlocker Enabled

    3. Insert the USB Flash drive into the system that requires the BIOS update. 4. Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu. 5. Using arrow keys, select USB Storage Device and click Return.

  • Page 79: Updating The Dell Bios In Linux And Ubuntu Environments

    Most Dell systems built after 2012 have this capability and you can confirm by booting your system to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option.
  • Page 80 • Functional system battery to flash the BIOS Perform the following steps to execute the BIOS update flash process from the F12 menu: CAUTION: Do not power off the system during the BIOS update process. Powering off the system could make the system fail to boot.
  • Page 81 5. Once the file is selected, Double click the flash target file, then press submit. 6. Click the Update BIOS then system will reboot to flash the BIOS. System setup...

  • Page 82: System And Setup Password

    7. Once complete, the system will reboot and the BIOS update process is completed. Identifier GUID-70AC74A4-2716-4872-8F85-36CCA0E01771 Version Status Released System and setup password Table 19. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 83: Deleting Or Changing An Existing System Setup Password

    Steps 1. In the System BIOS or System Setup screen, select Security and press Enter. The Security screen is displayed. 2. Select System/Admin Password and create a password in the Enter the new password field. Use the following guidelines to assign the system password: •...

  • Page 84: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 85: Troubleshooting

    Identifier GUID-A27EB21E-BACD-423F-AC5C-DC2A051C2B48 Version Status Released Troubleshooting Identifier GUID-47E6DAC8-8CC0-4866-9896-4BDCE786B64A Version Status Released SupportAssist diagnostics About this task The SupportAssist diagnostics (previously known as ePSA diagnostics) performs a complete check of your hardware. The SupportAssist diagnostics is embedded in the BIOS and is launched by it internally. The SupportAssist diagnostics provides a set of options for particular devices or device groups.

  • Page 86: System Board Built-In Self-Test (M-Bist)

    Identifier GUID-0B9EEAFF-C026-42CC-BFAE-4E1A3C119F09 Version Status Released System board built-in self-test (M-BIST) About this task Steps 1. Press and hold both the M key and the power button to initiate M-BIST. 2. The battery-status light illuminates in amber when there is a failure with the system board. 3.

  • Page 87: Display Panel Built-In Self-Test (Lcd-Bist)

    Identifier GUID-37562928-6A4B-4258-BD15-978B03FF6F60 Version Status Released Display panel built-in self-test (LCD-BIST) About this task Steps 1. Press and hold the D key and then press the power button. 2. Release both the D key and the power button when the computer begins POST. 3.

  • Page 88: Recovering The Operating System

    You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 89: Enabling Intel Optane Memory

    Diagnostic light codes Problem description PCI, video card/chip failure Recovery image found but invalid Power-rail failure System BIOS Flash incomplete Management Engine (ME) error Camera status light: Indicates whether the camera is in use. • Solid white—Camera is in use. •...

  • Page 90: Flea Power Release

    4. Click Yes if you accept the warning. The disabling progress is displayed. 5. Click Reboot to complete disabling your Intel Optane memory and restart your computer. Identifier GUID-DFE61297-BCA6-4B5B-8248-765E0008D9F7 Version Status Released Flea power release About this task Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed.

  • Page 91: Getting Help And Contacting Dell

    Version Status Released Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 23. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com...

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