HP EliteBook 850 G7 Maintenance And Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Laptop
  5. EliteBook 850 G7
  6. Maintenance and service manual

HP EliteBook 850 G7 Maintenance And Service Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

Advertisement

Table of Contents
loading

Related Manuals for HP EliteBook 850 G7

Summary of Contents for HP EliteBook 850 G7

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 Intel, Optane, Thunderbolt, and XMM are bound by the terms of the HP End User License Not all features are available in all editions or trademarks of Intel Corporation or its Agreement (EULA).
  • Page 3 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair Parts and parts that should be accessed by only an authorized service provider. IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details. Accessing parts described in "Removal and replacement procedures for authorized service provider parts" can damage the computer or void your warranty.
  • Page 4 Important notice about Customer Self-Repair parts...
  • Page 5 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................7 Right side ................................7 Left side ................................. 8 Display ..................................9 Keyboard area ..............................10 Touchpad components ........................10 Lights ..............................11 Button, speakers, and fingerprint reader ..................12 Special keys ............................
  • Page 8 Speakers ............................56 Display assembly ..........................57 Keyboard with top cover ........................72 7 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 73 Using Computer Setup ............................73 Navigating and selecting in Computer Setup ................... 73 Restoring factory settings in Computer Setup ................. 73 Updating the BIOS ..........................
  • Page 9 Backing up information and creating recovery media ..................77 Using Windows tools ......................... 77 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..77 Restoring and recovery ............................78 Restoring, resetting, and refreshing using Windows tools .............. 78 Recovering using HP Recovery media ....................
  • Page 10 Current BIOS steps ............................... 88 Nonvolatile memory usage ..........................90 Questions and answers ............................92 Using HP Sure Start (select products only) ......................93 12 Power cord set requirements ........................94 Requirements for all countries ..........................94 Requirements for specific countries and regions ....................94 13 Recycling ..............................

  • Page 11: Product Description

    NVIDIA® GeForce® MX250 Graphics Card 2 GB DDR5 VRAM Supports maximum of three independent displays when on the HP USB-C Dock G5: Max resolution = 1920 × 1200 @ 60 Hz and 1280 × 768 @ 60 Hz Supports maximum of three independent displays when on the HP USB-C/A Universal Dock G2; Max resolution = 2.5 K @ 60 Hz and 2.5 K @ 60 Hz...
  • Page 12 256 GB, PCIe, TLC (OPAL 2) 256, PCIe, NVMe, SS, value Audio and video HP Bang & Olufsen Audio Stereo speakers (2), 11 mm × 34 mm × 4 mm with 3× magnet speaker drivers Microphone (multi-array including rear-facing camera)
  • Page 13 No direct Ethernet support, available via accessories The following support S4/S5 wake on LAN (via out of band) and S0/S0ix/S4/S5 MPAT (via out of band): HP USB-C Mini Dock, HP USB-C/A Universal Dock G2, HP USB-C Dock G5, HP USB-C Dock G4 3, HP Thunderbolt Dock G2, and HP USB-C Mini Dock.
  • Page 14 Microsoft® precision touchpad default gestures support No hybrid mode support Power requirements Battery 3 cell, 56 Whr, lithium polymer, HP Long Life HP Fast Charge Technology Smart AC adapters 65 W, right angle, 4.5 mm 65 W, right angle, 4.5 mm, for use in Argentina 65 W, right angle, 4.5 mm, EM...
  • Page 15 Table 1-1 Product components and their descriptions (continued) Category Description Hardware enforced firmware protection: HP Hardware Root of Trust + Sure Start Gen6 Operating system Windows® 10 Home 64 Windows 10 Home 64 Advanced Windows 10 Home 64 Advanced Single Language...
  • Page 16 Table 1-1 Product components and their descriptions (continued) Category Description AC adapter Memory module Solid-state drive WLAN module WWAN module Chapter 1 Product description...

  • Page 17: Components

    NOTE: Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer: Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.

  • Page 18: Left Side

    The security cable is designed to act as a deterrent, but it might not prevent the computer from being mishandled or stolen. USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices, even when the computer is off.

  • Page 19: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, ▲ and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 20: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Keyboard area Keyboards can vary by language.

  • Page 21: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Pointing stick Moves the pointer on the screen. Left pointing stick button Functions like the left button on an external mouse Right pointing stick button Functions like the right button on an external mouse Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen.

  • Page 22: Button, Speakers, And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Fn lock light On: The fn key is locked. Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing.
  • Page 23 IMPORTANT: To verify that your computer supports fingerprint reader sign-in, type Sign-in options in the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option, then your notebook does not include a fingerprint reader. Table 2-6 Button, speakers, and fingerprint reader and their descriptions Description...

  • Page 24: Special Keys

    Table 2-6 Button, speakers, and fingerprint reader and their descriptions (continued) Description Component ▲ Right-click the Power icon, and then select Power Options. Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon. Swipe down across the fingerprint reader. ▲...

  • Page 25: Hot Keys (Select Products Only)

    Table 2-7 Special keys and their descriptions (continued) Component Description When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the button ● briefly to exit Sleep (select products only). When the computer is in Hibernation, press the button ●...

  • Page 26: Labels

    Table 2-9 Bottom component and its description Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Labels The labels affixed to the computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer.
  • Page 27 Table 2-10 Service label components Component HP product name Product ID Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

  • Page 28: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 29 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available only as subcomponents. For spare part information, see Display assembly subcomponents on page Top cover/keyboard NOTE: For a detailed list of country codes, see...
  • Page 30 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Intel Core i7-10610 processor M05250-xx1 ● Intel Core i7-10610 processor (OSR) M05251-xx1 ● ● Intel Core i5-10210 processor M05247-xx1 ● Intel Core i5-10310 processor M05248-xx1 Intel Core i5-10310 processor (OSR) M05249-xx1 ●...

  • Page 31: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 512 GB, PCIe + 32 GB Optane memory L85366-002 256 GB, PCIe, value L85354-002 256 GB, PCIe + 16 GB Optane memory L85356-002 128 GB, SATA-3, TLC L85346-002 (22) Battery (3 cell, 56 Whr)
  • Page 32 Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number Display panel Privacy M14367-001 250 nits, nontouch M05236-001 250 nits, Touch-on Panel (TOP) M05237-001 400 nits, FHD M05238-001 400 nits, UHD M05239-001 Hinge cover (included in Hinge Kit) M05265-001 Camera module RGB camera...

  • Page 33: Bracket Kit

    Bracket Kit To identify the Bracket Kit components, use this illustration and table. Table 3-3 Bracket Kit component descriptions and part numbers Item Component Spare part number Bracket Kit, includes: M05264-001 Memory cover Left USB bracket Right USB bracket Fingerprint reader bracket SIM tray (not illustrated) Plastics Kit To identify the Plastics Kit components, use this illustration and table.

  • Page 34: Cable Kit

    Table 3-4 Plastics Kit component descriptions and part numbers Item Component Spare part number Plastics Kit, includes: M16739-001 I/O frame Fingerprint reader insert SIM card insert Smart card reader insert WWAN insulator (not illustrated) Cable Kit To identify the contents of the Cable Kit, use this table. Table 3-5 Cable Kit content descriptions and part number Component...
  • Page 35 Table 3-6 Miscellaneous part descriptions and part numbers (continued) Component Spare part number 45 W, nPFC, SMART, RC, 4.5 mm, nonslim 741727-001 45 W, nPFC, SMART, RC, 4.5 mm, 2 pin 742436-001 Screw Kit M14238-001 Power adapter, duckhead, C5NS South Korea L50818-001 North America L50818-002...
  • Page 36 Table 3-6 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Israel L22323-001 Italy L30813-001 Japan L22330-001 North America L22319-001 People's Republic of China L21930-001 South Africa L22325-001 South Korea L22328-001 Switzerland L22324-001 Taiwan L22329-001 Thailand L22326-001 United Kingdom L22320-001 Chapter 3 Illustrated parts catalog...

  • Page 37: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 38: Workstation Guidelines

    IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 39: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you remove or install internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described Personal grounding methods and equipment on page Avoid touching pins, leads, and circuitry.

  • Page 40: Personal Grounding Methods And Equipment

    ● foam. Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors Conductive bins and other assembly or soldering aids ●...

  • Page 41: Packaging And Transporting Guidelines

    Static-dissipative table or floor mats with hard tie to ground ● ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes Conductive tote boxes ●...

  • Page 42: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 8 screws when you service Customer Self-Repair parts. Make special note of each screw size and location during removal and replacement.

  • Page 43: Memory Modules

    Loosen the five captive Phillips screws that secure the bottom cover to the computer. Starting near the hinges, use a nonmarking, nonconductive tool to release the edges of the bottom cover from the computer (1). Remove the bottom cover from the computer (2). To replace the bottom cover, reverse the removal procedures.
  • Page 44 Before removing the memory, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Remove the bottom cover (Bottom cover on page 32). Disconnect the battery cable from the system board (see Battery on page 41). If you are replacing a memory module, remove the existing memory module: Use the tab (1) to lift the cover off the memory modules (2).
  • Page 45 Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then remove the module (2). Use the same procedure to remove all memory modules. IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.

  • Page 46: Wlan Module

    Replace the cover by inserting the edges of the cover into the clips on the system board that surround the memory modules (1). WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-3 WLAN module descriptions and part numbers Description Spare part number Intel Wi-Fi 6 AX201 + Bluetooth 5 (802.11ax 2 ×...
  • Page 47 Remove the Phillips M2.0 × 2.5 screw (2), and then remove the WLAN module (3). NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable connects to the WLAN module #1 Aux terminal.

  • Page 48: Wwan Module

    WWAN module To remove the WWAN module, use this procedure and illustration. Table 5-4 WWAN module descriptions and part numbers Description Spare part number Intel XMM 7560 LTE-Advanced Pro (Cat16) L40752-002 Intel XMM 7360 LTE-Advanced (Cat 9) L70670-002 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 49 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: When viewed with the antenna terminals at the top of the module, the white WWAN antenna cables connects to the terminal to the left of the black WWAN antenna cables. If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration.

  • Page 50: Solid-State Drive

    Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration. Table 5-5 Solid-state drive descriptions and part numbers Description Spare part number 1 TB, PCIe, TLC L85348-002 512 GB, PCIe, TLC L85360-002 512 GB, PCIe, TLC, self-encrypting drive (SED) L85368-002 512 GB, PCIe, value L85364-002...

  • Page 51: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 50 screws when you service the parts described in this chapter.
  • Page 52 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 53: Rtc Battery

    RTC battery To remove the RTC battery, use this procedure and illustration. Table 6-2 RTC battery description and part number Description Spare part number RTC battery L17255-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).

  • Page 54: Power Connector Cable

    Prepare the computer for disassembly (Preparation for disassembly on page 32). Remove the bottom cover (Bottom cover on page 32). Remove the battery (see Battery on page 41). Remove the card reader board: Disconnect the cable from the reverse ZIF connector on the card reader board (1). Peel the cable off the card reader board (2).

  • Page 55: Usb Board

    Remove the power connector cable from the computer (4). Reverse this procedure to install the power connector cable. USB board To remove the USB board, use this procedure and illustration. Table 6-5 USB board description and part number Description Spare part number USB board M05266-001 USB board cable (included in Cable Kit)

  • Page 56: Fingerprint Reader Board

    Remove the board from the computer (4). Reverse this procedure to install the USB board. Fingerprint reader board To remove the fingerprint reader board, use this procedure and illustration. Table 6-6 Fingerprint reader board description and part number Description Spare part number Fingerprint reader board M07206-001 Fingerprint reader board cable (included in Cable Kit)

  • Page 57: Touchpad

    Remove the fingerprint reader board from the computer (4). Reverse this procedure to install the fingerprint reader board. Touchpad To remove the touchpad, use this procedure and illustration. Table 6-7 Touchpad description and part number Description Spare part number Touchpad button board M05267-001 Touchpad M05269-001...
  • Page 58 Remove the touchpad button board from the computer (4). Disconnect the cable from the reverse ZIF connector on the NFC module (1). Disconnect the system board cable from the ZIF connector on the touchpad (2). Disconnect the middle system board cable from the ZIF connector on the touchpad (3). Disconnect the touchpad button board cable from the ZIF connector on the touchpad (4).

  • Page 59: Nfc Module

    Reverse this procedure to install the touchpad. NFC module To remove the NFC module, use this procedure and illustration. Table 6-8 NFC module description and part number Description Spare part number NFC module M07214-001 NFC module cable (included in Cable Kit) M05255-001 Before removing the NFC module, follow these steps: Prepare the computer for disassembly...

  • Page 60: Heat Sink

    Table 6-9 Fan description and part number Description Spare part number Fan assembly M05261-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Remove the bottom cover (Bottom cover on page 32).
  • Page 61 Prepare the computer for disassembly (Preparation for disassembly on page 32). Remove the bottom cover (Bottom cover on page 32). Disconnect the battery cable from the system board (see Battery on page 41). Remove the heat sink: To remove the heat sink on models with UMA graphics memory: In the order indicated on the heat sink, loosen the four captive Phillips screws (1) that secure the heat sink to the computer.
  • Page 62 Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.

  • Page 63: System Board

    Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.
  • Page 64 Table 6-11 System board descriptions and part numbers (continued) Description Spare part number For use in models with UMA graphics memory: Intel Core i7-10810 processor (OSR) M05252-xx1 ● Intel Core i7-10710 processor M14258-xx1 ● Intel Core i7-10610 processor M05250-xx1 ● ●...
  • Page 65 Keyboard backlight cable (ZIF) (select products only) (10) ● ● NFC module cable (ZIF) (select products only) (11) ● Keyboard cable (ZIF) (12) ● Fingerprint reader cable (ZIF) (select products only) (13) ● RTC battery cable (14) Remove the four Phillips M2.0 × 4.0 screws (1) that secure the brackets to the system board, and then remove the plastic (2) and metal (3) brackets.

  • Page 66: Speakers

    Remove the SIM card insert from the computer (2). Lift the side of the system board upward (1), and then pull the system board away from the connectors on the side of the computer to remove it (2). Reverse this procedure to install the system board. Speakers To remove the speakers, use this procedure and illustration.

  • Page 67: Display Assembly

    Prepare the computer for disassembly (Preparation for disassembly on page 32). Remove the bottom cover (Bottom cover on page 32). Remove the battery (see Battery on page 41). Remove the system board (see System board on page 53). Remove the speakers: Remove the speakers from the computer (1) .
  • Page 68 Remove the cables from the clips along the side of the fan (6). Remove the six Phillips M2.5 × 4.0 screws (1) that secure the display assembly to the computer. Rotate the display to open the hinges (2). Separate the display assembly from the computer (3). If you need to replace display assembly subcomponents: Chapter 6 Removal and replacement procedures for authorized service provider parts...
  • Page 69 Release the bezel by flexing and lifting the bottom (1), left and right sides (2), and top (3). Remove the bezel from the display (4). Bezels are available as the following spare part numbers: M05256-001: IR camera and ambient light sensor ●...
  • Page 70 If you need to remove the hinges from the display enclosure: Remove the three Phillips M2.0 × 10.0 screws (1) from each hinge. Remove the hinges from the display (2). The hinges are available in the Hinge Kit as spare part number M05265-001. If you need to remove the display panel: The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel.
  • Page 71 Rotate the display panel over and place it next to the display enclosure (4). Display panels are available as the following spare part numbers: M05236-001: 250 nit, nontouch panel M05237-001: 250 nit, Touch-on Panel (TOP) M05238-001: 400 nit, FHD panel M05239-001: 400 nit, UHD panel M14367-001: Privacy panel Lift the tape from the connector on the display panel (1), rotate the locking lever (2), and then...
  • Page 72 Remove the panel (4). When replacing the display panel, follow these steps: IMPORTANT: Before installing the display panel, be sure to install the display cable to the back of the panel. Peel the protective layer from the bottom of the adhesive strips (1). Starting near the bottom of the inside of the display back cover (2), install the adhesive strips by aligning them with the groove on the edge of cover (3).
  • Page 73 Insert the top of the panel into the top of the display rear cover (6), and then rotate the panel into place (7). Be sure that the upper corners of the panel are positioned up against the insides of the alignment tools.
  • Page 74 Install temporary rubber spacer strips on the left and right sides of the bezel (1), and hten close the display (2). Position the computer upside down on a table. Leave the computer upside down on the table for 20 minutes to allow the adhesive to set. Position the computer upright on a table.
  • Page 75 Leave the computer upright on the table for 10 minutes to be sure the panel sits correctly in the display. Open the display and remove rubber spacer strips. If you need to remove the hub board from the display: Disconnect the display cable from the ZIF connector (1) on the hub board. Disconnect the camera cable from the ZIF connector (2) on the hub board.
  • Page 76 If you need to remove the ambient light sensor from the display, disconnect the cable from the reverse ZIF connector on the board (1), and then use a tool (2) to release the sensor from the computer (3). The ambient light sensor is available as spare part number M07212-001. If you need to remove the second ambient light sensor from the display, disconnect the cables from the ZIF connectors on the board (1), and then remove the sensor from the computer (2).
  • Page 77 If you need to remove the microphone board from the display, disconnect the cable from the reverse ZIF connector on the board (1), and then use a tool (2) to release the board from the computer (3). The microphone board is available as spare part number M07208-001 and M07209-001 for the rear- facing third microphone.
  • Page 78 If you need to remove the display cable, disconnect the cable from the ZIF connector on the hub board (1), remove the cable from the clips at the bottom of the display back cover (2), and then remove the cable (3). The display panel cable is available as spare part number M05513-001.
  • Page 79 If you need to remove the WLAN antenna cables, peel the antennas off the inside of the display back cover (1), remove the cables from the clips at the bottom of the cover (2), (3), and then remove the antennas and cables (4). If you need to remove the WWAN antenna cables, peel the antennas off the inside of the display back cover (1), remove the cables from the clips in the back (2) and near the hinge on the display back cover (3), and then remove the antennas and cables (4).
  • Page 80 If you need to remove the ambient light sensor cable, disconnect the cable from the ZIF connectors on the ambient light sensor board (1) and hub board (2), and then peel the cable off the inside of the display back cover to remove it (3). The ambient light sensor cable is available in the Cable Kit as spare part number M05255-001.
  • Page 81 If you need to remove the second ambient light sensor cables, disconnect the cable from the ZIF connectors on the second ambient light sensor (1) and hub board (2), and then peel the cables off the inside of the display back cover to remove them (3). The second ambient light sensor cable is available in the Cable Kit as spare part number M05255-001.

  • Page 82: Keyboard With Top Cover

    Reverse this procedure to reassemble and replace the display assembly. Keyboard with top cover The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes.

  • Page 83: Computer Setup (Bios), Tpm, And Hp Sure Start

    NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 84: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

  • Page 85: Installing A Bios Update

    Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. Select Updates, and then select Check for updates and messages. Follow the on-screen instructions.

  • Page 86: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 87: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that ▲...

  • Page 88: Restoring And Recovery

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 89: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 90: Using Hp Pc Hardware Diagnostics

    If instructions for calling support are displayed. Follow those instructions. ● Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support or HP Support Assistant. Accessing HP PC Hardware Diagnostics Windows from HP Help and Support After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support.

  • Page 91: Accessing Hp Pc Hardware Diagnostics Windows From Support Assistant

    Accessing HP PC Hardware Diagnostics Windows from Support Assistant After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: Type support in the taskbar search box, and then select the HP Support Assistant app.

  • Page 92: Installing Hp Pc Hardware Diagnostics Windows

    HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 93: Downloading Hp Pc Hardware Diagnostics Uefi To A Usb Flash Drive

    Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

  • Page 94: Downloading Remote Hp Pc Hardware Diagnostics Uefi

    Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 95: 10 Specifications

    10 Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...

  • Page 96: 39.6 Cm (15.6 In) Display Specifications

    39.6 cm (15.6 in) display specifications This section provides specifications for your display. Table 10-2 Display specifications Metric U.S. Active diagonal size 39.6 cm 15.6 in Resolution 1920 × 1080 3940 × 2160 Surface treatment Antiglare Brightness 250 nits (45% CG panels, touch and nontouch) 400 nits (sRGB 100% panels) 1000 nits (72% CG panels) Viewing angle...
  • Page 97 Table 10-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Solid-state drive specifications...

  • Page 98: 11 Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. ● Following system shutdown and removal of all power sources from an HP Business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 99 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, and then clear the check box for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 100: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 101 How is this memory memory type Amount (Size) data? is removed? memory? memory? write-protected? on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions. Intel Management 1.5 MB or 7 MB Stores...

  • Page 102: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 103: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.

  • Page 104: 12 Power Cord Set Requirements

    12 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 105 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden...

  • Page 106: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 107: Index

    21 spare part number 24 using 15 docks, spare part numbers 24 camera HP PC Hardware Diagnostics UEFI identifying 10 downloading 83 camera light, identifying 9 electrostatic discharge (ESD) 27, 28 starting 82 camera privacy cover...
  • Page 108 I/O bracket insert regulatory label 16 illustrated 23 wireless certification labels 16 nano SIM card slot illustrated parts catalog 18 Remote HP PC Hardware Diagnostics NFC module integrated numeric keypad, UEFI settings removal 49 identifying 15 customizing 84...
  • Page 109 system memory, removing personal data from volatile 88 system restore point, creating 77 touchpad removal 47 spare part number 47 TPM settings 75 transporting guidelines 27, 31 traveling with the computer 16 USB board removal 45 spare part number 45 USB bracket illustrated 23 USB SuperSpeed ports...

Table of Contents