Dell Inspiron 24 5000 Service Manual
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Dell Inspiron 24 5000 Service Manual

Dell Inspiron 24 5000 Service Manual

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Inspiron 24 5000
Service Manual
Computer Model: Inspiron 24-5475
Regulatory Model: W15C
Regulatory Type: W15C001

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Summary of Contents for Dell Inspiron 24 5000

  • Page 1 Inspiron 24 5000 Service Manual Computer Model: Inspiron 24-5475 Regulatory Model: W15C Regulatory Type: W15C001...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......10 ..................10 Before you begin ..................11 Safety instructions ................12 Recommended tools ....................12 Screw list After working inside your computer......15 Technical overview............16 ..............17 Inside view of your computer ..............18 System board components Removing the back cover..........20 ....................
  • Page 4 Removing the hard drive..........26 ....................26 Prerequisites ....................26 Procedure Replacing the hard drive..........29 ....................29 Procedure ..................29 Post-requisites Removing the inner frame..........30 ................... 30 Prerequisites ....................31 Procedure Replacing the inner frame..........34 ....................34 Procedure ..................34 Post-requisites Removing the camera..........
  • Page 5 Removing the power-button board....... 41 .................... 41 Prerequisites ....................41 Procedure Replacing the power-button board.......43 ....................43 Procedure ..................43 Post-requisites Removing the front bezel ..........45 ................... 45 Prerequisites ....................46 Procedure Replacing the front bezel..........48 ....................48 Procedure ..................
  • Page 6 Removing the speakers..........55 ................... 55 Prerequisites ....................55 Procedure Replacing the speakers..........57 ....................57 Procedure ..................57 Post-requisites Removing the side I/O-board........59 ................... 59 Prerequisites ....................59 Procedure Replacing the side I/O-board........62 ....................62 Procedure ..................63 Post-requisites Removing the coin-cell battery........64 ...................
  • Page 7 Removing the solid-state drive........72 ....................72 Prerequisites ....................73 Procedure Replacing the solid-state drive........74 ....................74 Procedure ..................75 Post-requisites Removing the wireless card..........76 ....................76 Prerequisites ....................77 Procedure Replacing the wireless card..........79 ....................79 Procedure ..................80 Post-requisites Removing the processor heat-sink........81 .................... 81 Prerequisites ........
  • Page 8 Removing the I/O bracket........... 90 ................... 90 Prerequisites ....................90 Procedure Replacing the I/O bracket..........92 ....................92 Procedure ..................92 Post-requisites Removing the I/O board..........93 ....................93 Prerequisites ....................93 Procedure Replacing the I/O board..........96 ....................96 Procedure ..................97 Post-requisites Removing the system board.........98 ...................
  • Page 9 ..................126 Prerequisites ..................127 Procedure ................. 127 Post-requisites ................ 128 Clearing CMOS settings ..................128 Prerequisites ..................128 Procedure .................129 Post-requisites Flashing the BIOS............130 Diagnostics..............131 Getting help and contacting Dell.........133 ................133 Self-help resources ..................134 Contacting Dell...

  • Page 10: Before Working Inside Your Computer

    Identifier GUID-5D3B1051-9384-409A-8D5B-9B53BD496DE8 Status Released Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Identifier GUID-0CBCCCC8-AEDC-4C92-992B-45062AB0B176 Status Released Before you begin Save and close all open files and exit all open applications. Shut down your computer.

  • Page 11: Safety Instructions

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...

  • Page 12: Recommended Tools

    CAUTION: Press and eject any installed card from the media-card reader. Identifier GUID-DEA55279-6FE6-4A1F-A152-21F8A5572B33 Status Released Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver • Plastic scribe Identifier GUID-6F1B5AF8-6CE3-4E68-B99D-25343479BAFF Status Released Screw list Table 1. Screw list Component Secured to Screw...
  • Page 13 Component Secured to Screw Quantity Screw image type I/O panel Middle frame M3x5 I/O board Middle frame M3x5 I/O bracket Middle frame M3x5 Inner frame Middle frame M3x5 Media-card Middle frame M3x5 reader Microphones (4) Middle frame M2x4 Middle frame Display panel M3x5 Power-button...
  • Page 14 Component Secured to Screw Quantity Screw image type Stand I/O bracket M4x6 NOTE: The number and type of screws securing the stand to the computer is the same for both pedestal and articulating stand options. System-board System board M3x5 shield System board Middle frame M3x5...

  • Page 15: After Working Inside Your Computer

    Identifier GUID-06588814-2678-4667-9FF9-C009F4BCE185 Status Released After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 16: Technical Overview

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.

  • Page 17: Inside View Of Your Computer

    Identifier GUID-2BDC1A6D-A7A6-4E25-BED3-DC959CF150E0 Status Released Inside view of your computer Figure 1. : Inside view of your computer Microphone Processor heat-sink Chassis fan Hard drive Middle frame Power-button board Speaker I/O bracket Camera assembly Solid-state drive Coin-cell assembly Wireless card Side I/O-board Media-card reader Memory module System board...

  • Page 18: System Board Components

    Identifier GUID-71169ED4-E40D-426D-A039-FED8DF441CC4 Status Released System board components fan-power cable (FAN_SYS) display cable (MB-DISPC) connector connector power-button board cable (0SDC1) power cable (MB-DCPWR) connector connector hard-drive data cable (SATA0) SSD-card connector (M.2) connector rear I/O cable (RUSBC1) connector 8 hard-drive power cable (SATA_PWR1) connector USB Type-C cable (MB-TYPEC1) rear I/O-board power cable...
  • Page 19 speaker cable (SPEAKER) media-card reader cable (SDRDC1) connector connector side I/O-board cable (MB-SUSBC) wireless card connector connector camera cable (WEBCAM) connector 18 microphones cable (DMIC1) connector memory modules (2) connectors system board jumper processor socket...

  • Page 20: Removing The Back Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-A9010B6F-79A8-45BF-B456-32309E53A1CD Status Released Procedure Loosen the two captive screws that secure the back cover to the inner frame.
  • Page 21 Slide and lift the back cover off the inner frame.

  • Page 22: Replacing The Back Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-5D9B8709-778A-4903-BD7B-77C0D8FB1527 Status Released Procedure Align the tabs on the back cover with the slots on the inner frame.

  • Page 23: Removing The Stand

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-564219C6-A1C8-4CD4-A687-41C399C0187A Status Released Prerequisites Remove the back cover.
  • Page 24 Forcefully lift the stand off the I/O bracket. A snapping sound should be heard when the stand is removed correctly. NOTE: Exercise caution when removing the stand so as to not damage the chassis fan.

  • Page 25: Replacing The Stand

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-2CEB6A7E-9A11-4F89-A0D6-CF401756AE13 Status Released Procedure NOTE: The following procedure applies for both articulating and pedestal stand options.

  • Page 26: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 27 Disconnect the hard-drive data and power cable (SATA0 and SATA_PWR1) from the hard-drive assembly. Remove the three screws (M3x3.5) securing the hard drive to the hard-drive bracket.
  • Page 28 Lift the hard drive off the hard-drive bracket. NOTE: Note the orientation of the hard drive so that you can replace it correctly.

  • Page 29: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Identifier...

  • Page 30: Removing The Inner Frame

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-D59A7B3D-EEDE-4408-A09B-369CCA408ADF Status Released Prerequisites Remove the back cover.

  • Page 31: Procedure

    Identifier GUID-68B6B60A-87D5-4CB4-B78C-17738845C2ED Status Released Procedure Remove the nine screws (M3x5) that secure the inner frame to the middle frame.
  • Page 32 Gently pry the inner frame from the sides off the middle frame.
  • Page 33 Lift the inner frame from the middle frame.

  • Page 34: Replacing The Inner Frame

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-FBAE8B99-464B-4844-9934-A5162D7C2C94 Status Released Procedure Sliding the inner frame at an angle, align the audio-out port through the respective slot on the inner frame and the screw holes on the inner frame with the screw holes on the middle frame.

  • Page 35: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-77F77B30-2AD8-4B7D-988A-9BC1CDDB98C5 Status Released Prerequisites Remove the back cover.
  • Page 36 Disconnect the camera cable (WEBCAM) from the camera assembly.

  • Page 37: Replacing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-A450E113-5E46-4B80-819A-5308E3927740 Status Released Procedure Connect the camera cable (WEBCAM) to the camera assembly.

  • Page 38: Removing The Microphones

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-77F77B30-2AD8-4B7D-988A-9BC1CDDB98C5 Status Released Prerequisites Remove the back cover.
  • Page 39 Using a plastic scribe, carefully pry and lift the microphone modules (4) off the slots on the middle frame.

  • Page 40: Replacing The Microphones

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-032C6904-C94B-42E1-980C-C365DCCF5977 Status Released Procedure Connect the microphones cable (DMIC1) to the microphone modules.

  • Page 41: Removing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-77F77B30-2AD8-4B7D-988A-9BC1CDDB98C5 Status Released Prerequisites Remove the back cover.
  • Page 42 Open the latch, disconnecting the power-button board cable (0SDC1) from its slot on the power-button board. Then, remove the power-button board cable (0SDC1) from the routing guide on the middle frame.

  • Page 43: Replacing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-BBCD2F9C-73C1-455D-B425-613C19121447 Status Released Procedure Connect the power-button board cable (0SDC1) to the power-button board and route the cable through the routing guide on the middle frame.
  • Page 44 Replace the back cover.

  • Page 45: Removing The Front Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-FB928045-3557-470B-AD59-1BAF36A5A5F5 Status Released Prerequisites Remove the back cover.

  • Page 46: Procedure

    Identifier GUID-BFD5B4AF-EF93-4F85-A2ED-4D3C73894420 Status Released Procedure Remove the four screws (Step-type M3x5.6) that secure the front bezel to the middle frame. Lift and hold in place the system at an angle.
  • Page 47 Release the ten latches securing the front bezel to the display panel. Gently lift the front bezel off the display panel.

  • Page 48: Replacing The Front Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-DD87AC23-2B78-4AD6-B68F-45144509FEB7 Status Released Procedure Aligning the latches on the front bezel to the slots on the middle frame, snap the front bezel back in place.

  • Page 49: Removing The System-Board Shield

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-564219C6-A1C8-4CD4-A687-41C399C0187A Status Released Prerequisites Remove the back cover.
  • Page 50 Lift the system-board shield off the middle frame.

  • Page 51: Replacing The System-Board Shield

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-A37B938C-961A-47B0-AA77-0269FEA026FD Status Released Procedure Align the screw holes on the system-board shield with the screw holes on the middle frame.

  • Page 52: Removing The Chassis Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-80B6901A-84B9-4E89-AECE-A1BD484B2AEF Status Released Prerequisites Remove the back cover.
  • Page 53 Lift the chassis fan off the middle frame.

  • Page 54: Replacing The Chassis Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-600C2E4F-5738-4A4A-A19B-29DF2828654F Status Released Procedure Align the screw holes on the chassis fan with the screw holes on the middle frame.

  • Page 55: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-B921E997-CD1E-4A7D-96D6-723B6E2D1F99 Status Released Prerequisites Remove the back cover.
  • Page 56 Lift the speakers along with the cable off the middle frame.

  • Page 57: Replacing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-B3DDAC26-FDE3-49CF-B328-1DB4505F6A70 Status Released Procedure Align the screw holes on the speakers to the screw holes on the middle frame.
  • Page 58 Replace the back cover.

  • Page 59: Removing The Side I/O-Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-B921E997-CD1E-4A7D-96D6-723B6E2D1F99 Status Released Prerequisites Remove the back cover.
  • Page 60 Disconnect the media-card reader cable (SDRDC1) from the media-card reader board. Release the side I/O-board and media-card reader cables (MB-SUSBC and SDRDC1) from the routing guides on the middle frame. Remove the two screws (M3x5) securing the side I/O-bracket to the middle frame.
  • Page 61 Lift the media-card reader board from the side I/O-bracket.

  • Page 62: Replacing The Side I/O-Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-B7327466-8B47-4D0D-B1D9-4FA52AD5EB1D Status Released Procedure After conducting the following replacement procedure, and if the following cables...

  • Page 63: Post-Requisites

    Connect the side I/O-board cable (MB-SUSBC) to the side I/O-board Connect the media-card reader cable (SDRDC1) to the media-card reader board. Identifier GUID-FC905C12-5D10-4857-AB3A-4AD62CEE2D88 Status Released Post-requisites Replace the system-board shield. Replace the inner frame. Replace the stand. Replace the back cover.

  • Page 64: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 65 Using a plastic scribe, press on the metal clip. Then carefully pry and lift off the coin-cell battery from the coin-cell holder on the system board.

  • Page 66: Replacing The Coin-Cell Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-D072C769-E940-4199-B5EA-9135A9B32037 Status Released Procedure With the positive-side facing up, insert the coin-cell battery into the battery socket on the system board and press down the battery into place.

  • Page 67: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-80B6901A-84B9-4E89-AECE-A1BD484B2AEF Status Released Prerequisites Remove the back cover.

  • Page 68: Procedure

    Identifier GUID-F2AFE7C5-C76F-405D-965F-7B9317A97498 Status Released Procedure Locate the memory modules on the system board. Using your fingertips, spread apart the securing clips at each end of the memory-module slot until the memory module pops up.
  • Page 69 Slide and remove the memory module from the memory-module slot.

  • Page 70: Replacing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-EE5CD206-B299-4C27-9FEE-CC356F85A430 Status Released Procedure Align the notch on the memory module with the tab on the memory-module slot.

  • Page 71: Post-Requisites

    Identifier GUID-352452C2-A4B4-43B4-9917-C72AF18BDA02 Status Released Post-requisites Replace the system-board shield. Replace the back cover.

  • Page 72: Removing The Solid-State Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.

  • Page 73: Procedure

    Identifier GUID-1680FE31-8F83-4316-857E-29E88939E139 Status Released Procedure Locate the solid-state drive on the system board. Remove the screw (M2x3.5) securing the solid-state drive to the system board. Slide and remove the solid-state drive from the solid-state drive slot.

  • Page 74: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Identifier...

  • Page 75: Post-Requisites

    Identifier GUID-352452C2-A4B4-43B4-9917-C72AF18BDA02 Status Released Post-requisites Replace the system-board shield. Replace the back cover.

  • Page 76: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-80B6901A-84B9-4E89-AECE-A1BD484B2AEF Status Released Prerequisites Remove the back cover.

  • Page 77: Procedure

    Identifier GUID-322D3424-D13D-44E3-929C-16ABCF532DCB Status Released Procedure Locate the wireless card on the system board. Remove the screw (M2x3.5) that secures the wireless card to the system board. Lift the wireless-card shield off the system board. Disconnect the antenna cables from the wireless card.
  • Page 78 Slide and remove the wireless card out of the wireless-card slot.

  • Page 79: Replacing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-5408FA60-373B-4369-911B-4C440294E0BC Status Released Procedure CAUTION: To avoid damaging the wireless card, do not place any cables under it.

  • Page 80: Post-Requisites

    Replace the screw (M2x3.5) that secures the wireless-card bracket and the wireless card to the system board. Identifier GUID-352452C2-A4B4-43B4-9917-C72AF18BDA02 Status Released Post-requisites Replace the system-board shield. Replace the back cover.

  • Page 81: Removing The Processor Heat-Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease.

  • Page 82: Procedure For Computers With Discrete Graphics

    Identifier GUID-4415AA78-B8CF-44F8-B029-C92465743459 Status Released Procedure for computers with discrete graphics NOTE: Depending on the configuration you ordered, the appearance of the processor heat-sink and the number of screws may differ. In sequential order (indicated on the heat sink), loosen the captive screws that secure the processor heat-sink to the system board.
  • Page 83 Lift the processor heat-sink off the system board. NOTE: Computers that support the AMD Radeon RX560 graphics configuration are shipped with 9 captive screws NOTE: Computers that ship with only integrated graphics processors are shipped with 5 captive screws...

  • Page 84: Replacing The Processor Heat-Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease.

  • Page 85: Removing The Processor

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-E0860599-02A9-4A20-B0DA-4ECBA3577791 Status Released Prerequisites Remove the back cover.

  • Page 86: Procedure

    Identifier GUID-8DCCEFCE-0863-4F94-9B10-B319B9B178D3 Status Released Procedure Locate the processor on the system board. Press the release-lever down and then pull it outwards to release it from the securing tab. Pull up the release-lever completely to unlock the processor.
  • Page 87 Gently lift the processor and remove it from the processor socket.

  • Page 88: Replacing The Processor

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: If either the processor or the heat sink is replaced, use the thermal grease provided in the kit to ensure that thermal conductivity is achieved.

  • Page 89: Post-Requisites

    Pivot the release-lever down and place it under the tab on the processor cover. Identifier GUID-6ECA0A14-E6B5-4301-8231-310E1ED95B4C Status Released Post-requisites Replace the processor heat sink. Replace the system-board shield. Replace the back cover.

  • Page 90: Removing The I/O Bracket

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-77F77B30-2AD8-4B7D-988A-9BC1CDDB98C5 Status Released Prerequisites Remove the back cover.
  • Page 91 Lift the I/O bracket off the middle frame.

  • Page 92: Replacing The I/O Bracket

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-18D6BC9D-6CF3-462A-A514-B75386C54A4E Status Released Procedure Align the screw holes on the I/O bracket with the screw holes on the middle frame.

  • Page 93: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-03ED21C7-4AD2-4963-A530-1EBCCE89AEBC Status Released Prerequisites Remove the back cover.
  • Page 94 Using the pull tab, disconnect the rear I/O cable (RUSBC1) from the I/O board. Open the latch and disconnect the rear I/O-board cable (LAUOC1) from the I/O board. Disconnect the display converter cable (CONVERTER) from the I/O board. Remove the cables from the routing guide on the I/O board. 10 Remove the four (M3x5) screws that secure the I/O board to the middle frame.
  • Page 95 Lift the I/O board off the middle frame.

  • Page 96: Replacing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-3E463184-761F-4F49-B490-074419ECD30C Status Released Procedure Align the screw holes on the I/O board with the screw holes on the middle frame.

  • Page 97: Post-Requisites

    Identifier GUID-04DFACAA-7548-4A84-A079-897E8D472E03 Status Released Post-requisites Replace the bracket. Replace the inner frame. Replace the stand. Replace the back cover.

  • Page 98: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 99: Procedure

    Identifier GUID-C8D68A7B-1DC0-4F71-B689-01B3B0677E5B Status Released Procedure NOTE: To avoid any potential damage to the cables, ensure to release them from the routing guides. NOTE: Note the routing of each cable as you remove them and the order of removal so that you can reroute it correctly during the replacement of the system board.
  • Page 100 Release and lift the microphones cable from the routing guide on the system board. Remove the five screws (M3x5) that secure the system board to the middle frame.
  • Page 101 Lift the system board off the middle frame.

  • Page 102: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 103: Post-Requisites

    Route and connect the following cables though the respective routing guides and connectors on the system board:. – Fan-power cable (FAN_SYS) – Display cable (MB-DISPC) – Power-button board cable (0SDC1) – Power cable (MB-DCPWR) – Hard-drive data cable (SATA0) – Hard-drive power cable (SATA_PWR1) –...

  • Page 104: Removing The Middle Frame

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-53918591-3B49-45C4-B25B-682511A7CA16 Status Released Prerequisites Remove the back cover.

  • Page 105: Procedure

    Remove the system board. Identifier GUID-56AF6918-411B-424E-AE5D-32DE47A635B8 Status Released Procedure NOTE: Depending on the configuration you ordered, the appearance of the middle frame may differ. Press the tabs on the display converter cable (CONVERTER) and disconnect the cable from the display panel through its slot on the middle frame. Remove all of the cables from the routing guides on the middle frame.
  • Page 106 Push the touch-screen cable (TOUCH1) and the display-panel cable (EDPCN1) through the slot on the middle frame.

  • Page 107: Replacing The Middle Frame

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-27BBF28A-30F4-4B13-920A-C9BE49614E6C Status Released Procedure Push the touch-screen cable (TOUCH1) and the display-panel cable (EDPCN1)
  • Page 108 Aligning the display panel to the slot on the middle frame slide the display panel into the slot on the middle frame.
  • Page 109 In sequential order replace the four screws (M3x5) that secure the middle frame to the display panel.

  • Page 110: Post-Requisites

    Replace the seven remaining screws (M3x5) that secure the middle frame to the display panel. Route all the cables through the routing guides on the middle frame. Connect the display converter cable (CONVERTER) to the display panel through its slot on the middle frame. Identifier GUID-37F0AD22-4B4B-4FED-912B-2B9782400AA6 Status...
  • Page 111 Replace the speakers. Replace the chassis fan. Replace the system-board shield. 10 Replace the front bezel. Replace the power-button board. Replace the microphones. Replace the camera. Replace the inner frame. 15 Replace the hard drive. Replace the stand. Replace the back cover.

  • Page 112: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-D9603FEE-64F1-4EE2-BFED-51709BDC219D Status Released Prerequisites Remove the back cover.
  • Page 113 Remove the 11 screws (M3x5) that secure the middle frame to the display panel. Lift and hold in place at an angle the middle frame off the display panel. Push the touch screen cable (TOUCH1) and the display-panel cable (EDPCN1) through the slot on the middle frame.
  • Page 114 Lift the system off the display panel. Peel and lift the Mylar covering the display-panel cable (EDPCN1) and the display-panel connector on the display panel. Press the tabs on the display-panel cable (EDPCN1) and disconnect the cable from the display panel.
  • Page 115 Disconnect the touch-screen cable (TOUCH1) from the display panel.

  • Page 116: Replacing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-78BC7FEA-CFDA-42A6-BF25-8439FFBE55C1 Status Released Procedure Push the touch-screen cable (TOUCH1) and the display-panel cable (EDPCN1)
  • Page 117 Aligning the display panel to the slot on the middle frame, slide the display panel into the slot on the middle frame. Connect touch-screen cable (TOUCH1) to the system board. Connect display converter cable (CONVERTER) to the display panel through its slot on the middle frame.
  • Page 118 In sequential order, replace the four screws (M3x5) that secure the display panel to the middle frame.

  • Page 119: Post-Requisites

    Replace the seven remaining screws (M3x5) that secure the display panel to the middle frame. Identifier GUID-B7A3563C-C646-4F8D-B9D8-2D3DF2CF68B2 Status Released Post-requisites Replace the board. Replace the bracket. Replace the system-board shield. Replace the inner frame. Replace the stand. Replace the back cover.

  • Page 120: Bios Setup Program

    Identifier GUID-7C4079DF-9FF4-48AC-A162-4A939A8B2557 Status Released BIOS setup program Identifier GUID-E8E05C46-BC9D-4CF1-AC84-34B87FDCCFB7 Status Released BIOS overview CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 121: System Setup Options

    During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.
  • Page 122 Main — Processor Information Processor Core Processor Core Count. Count Processor L1 Displays the processor’s L1 cache size. Cache Processor L2 Displays the processor’s L2 cache size. Cache Processor L3 Displays the processor’s L3 cache size. Cache Table 5. Memory Information Main —...
  • Page 123 Table 7. USB Configuration Advanced — USB Configuration Rear USB Ports Allows you to enable or disable the rear USB ports — Enabled or Disabled (Enabled by default). Side USB Ports Allows you to enable or disable the side USB ports — Enabled or Disabled (Enabled by default).
  • Page 124 Boot Boot Mode: 1st Boot Device Displays the first boot device. 2nd Boot Device Displays the second boot device. 3rd Boot Device Displays the third boot device. 4th Boot Device Displays the fourth boot device. 5th Boot Device Displays the fifth boot device. Hard Disk Drivers Displays the boot sequence of the hard drive.
  • Page 125 Power NOTE: This option can be configured only if the Auto Power On mode is set to Enabled 1 to 31 (15 by default). Auto Power On Allows you to set the time at which the computer must turn on Time automatically.

  • Page 126: Clearing Forgotten Passwords

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-80B6901A-84B9-4E89-AECE-A1BD484B2AEF Status Released Prerequisites Remove the back cover.

  • Page 127: Procedure

    Identifier GUID-E460A5C1-E81C-46D2-B369-E0B84F6FB238 Status Released Procedure NOTE: For the location of the jumper, see “System board components”. Remove the jumper plug from the password jumper-pins. Wait for 5 seconds and then replace the jumper plug in its original location. Identifier GUID-352452C2-A4B4-43B4-9917-C72AF18BDA02 Status Released Post-requisites...

  • Page 128: Clearing Cmos Settings

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-80B6901A-84B9-4E89-AECE-A1BD484B2AEF Status Released Prerequisites Remove the back cover.

  • Page 129: Post-Requisites

    Wait for 5 seconds and replace the jumper plug to its original location. Identifier GUID-352452C2-A4B4-43B4-9917-C72AF18BDA02 Status Released Post-requisites Replace the system-board shield. Replace the back cover.

  • Page 130: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit.

  • Page 131: Diagnostics

    Identifier GUID-A88CF4BC-F775-4FAF-97B9-77C8D75E67A3 Status Released Diagnostics Power status light: Indicates the power status. Solid Amber – The computer is unable to boot to the operating system. This indicates that the power supply or another device in the computer is failing. Blinking Amber – The computer is unable to boot to the operating system. This indicates that the power supply is normal but another device in the computer is failing or not installed properly.
  • Page 132 Light pattern Problem description BIOS recovery image found but invalid The computer may emit a series of beeps during start-up if the errors or problems cannot be displayed. The repetitive beep codes help the user troubleshoot problems with the computer. Camera status light: Indicates whether the camera is in use.

  • Page 133: Getting Help And Contacting Dell

    Identifier GUID-AF18382F-D265-43C2-85DA-28FFB5875F37 Status Released Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 14. Self-help resources Information about Dell products and www.dell.com services Dell Help & Support app...

  • Page 134: Contacting Dell

    Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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