Motorola CARE+ User Manual page 20

Problem Category
Inaccurate
measurement or
where there is any
doubt regarding the
measured reading.
Inaccurate
measurement or
where there is any
doubt regarding the
measured reading.
,
The app can t connect
to the device.
,
The app can t control
the device, but the
app is connected to it.
20
Problem Description/
Error
Please check whether
the infrared sensor is
clean.
Please check if the
proper measurement
method was used.
Please check if you
have allowed the
thermometer and
patient to stabilize in
the room for at least
30 minutes.
Are you using the
thermometer indoors?
Please check if
you have held the
thermometer in your
hand for too long,
thus affecting its
accuracy.
The Bluetooth
connection failed
Bluetooth
communications
failed.
Solution
Clean the infrared
sensor with a cotton
swab in accordance
with the user manual.
Ensure that you have
read the manual and
know how to use
the thermometer
properly.
Please keep the
thermometer
and patient in the
measuring room at
least 30 minutes prior
to use.
Please ensure that
you take temperature
indoors.
Put the thermometer
on a table in the
room where the
measurement is being
taken and let it cool
down before using it.
Restart the device and
the app.
Restart the app, and
then re-connect the
device.
Troubleshooting