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Troubleshooting SPA Device: FAQ
Contents
Introduction
I need some help with my Asterisk proxy configuration. Can you provide me some resources for
beginners?
My SPA device rings periodically. Why does this happen, and how do I disable it?
I cannot access the voice menu when I press ****. What should I do?
I lost the web password for my SPA device. How do I reset it?
How do I enable the Admin web access (http) from the phone?
How do I enable access to the SPA2102 Web Interface?
How do I enable access to the SPA3102 Web Interface?
Can I have IVR options for network settings without the DHCP server?
How do I troubleshoot the upgrade utility for my SPA Device?
How can I set the Internet access for my SPA device behind a router with NAT?
How can I obtain the password for my locked SPA device? What are the available alternatives?
My SPA device is behind a router that uses NAT. I can call by IP and the other unit rings, but there
is no voice. How do I resolve this problem?
How do I troubleshoot dial tone issues?
Do you have forums and discussion groups for SPA products and troubleshooting? If you do, can I
have the web link?
I need Sniffer software to capture Ethernet traffic for debugging purposes. Can you suggest one?
Why does the SPA device not dial immediately after I enter my destination number?
How does a SPA indicate "disconnect" when the FXS port of the device is connected to PBX?
How do I disable the blinking voicemail light on an analog handset?
How do I troubleshoot a UK phone that does not ring even after I change different impedance
value.
How do I enable the caller to be able to access their voicemail outside the office?
Introduction
This article is one in a series to assist in the setup, troubleshooting, and maintenance of Cisco
Small Business products (formerly Linksys Business Series).
Refer to
Cisco Technical Tips Conventions
for more information on document conventions.
Q. I need some help with my Asterisk proxy configuration. Can you provide
me some resources for beginners?
A. Refer to
Getting Started with Asterisk
by Andy Powell.
Q. My SPA device rings periodically. Why does this happen, and how do I
disable it?
A. The SPA device rings periodically in order to indicate that you have voice mail. This is a default
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Related Manuals for Cisco SPA Series
Summary of Contents for Cisco SPA Series
- Page 1 How do I enable the caller to be able to access their voicemail outside the office? Introduction This article is one in a series to assist in the setup, troubleshooting, and maintenance of Cisco Small Business products (formerly Linksys Business Series).
- Page 2 setting of the device. In order to disable this feature, complete these steps: Click the User 1 or User 2 tab. Set VMWI Ring Splash Len to 0. Q. I cannot access the voice menu when I press ****. What should I do? A.
- Page 3 Use the analog phone and press ****. From the IVR (voice menu), press 7932#. In order to enable this feature, press 1. Now you can access the web server configuration screens. Note: You can press 110 in order to learn your IP address. Q.
- Page 4 Option 1From the Line tab setting, change Nat Mapping Enable to yes.On the SIP tab, change Substitute VIA Addr to yes, and EXT IP to the WAN IP of your router. Option 2—You can try to use STUN. STUN does not work with symmetric NAT routers. Q.
- Page 5 connected to PBX? A. The SPA device will generate a Calling Party Control (CPC - disabled by default). Complete these steps in order to enable this: Go to the web config-utility. At the Regional tab, change the value for the CPC duration to some value other than 0. When the SPA device is the called party, the CPC duration is the voltage drop duration before the dial tone is heard again.