Dell Precision 7920 Tower Owner's Manual
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Dell Precision 7920 Tower Owner's Manual

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Dell Precision 7920 Tower
Owner's Manual
Regulatory Model: D04X
Regulatory Type: D04X001

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Summary of Contents for Dell Precision 7920 Tower

  • Page 1 Dell Precision 7920 Tower Owner's Manual Regulatory Model: D04X Regulatory Type: D04X001...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2017 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Chassis............................7 Front view....................................7 Back view....................................8 Internal view................................... 9 Major components of your system ........................... 12 2 Working on your computer......................14 Safety instructions................................14 Turning off your computer — Windows........................... 14 Before working inside your computer..........................15 After working inside your computer..........................15 3 Removing and installing components....................
  • Page 4 Hard disk drive assembly..............................34 Removing the HDD carrier............................34 Installing the HDD carrier..............................35 Removing the HDD................................35 Installing the HDD................................36 NVMe Flexbay..................................37 Removing the NVMe Flexbay............................37 Installing the NVMe flexbay............................41 Front input and output bezel............................. 43 Removing the front input and output bezel....................... 43 Installing the front input and output bezel.........................
  • Page 5 Removing the processor heat sink module.........................74 Installing the processor heat sink module........................75 Removing the CPU................................76 Installing the CPU................................77 System board..................................80 System board components............................80 Removing system board..............................81 Installing the system board............................84 RAID controller battery...............................85 Removing the RAID controller battery........................85 Installing the RAID controller battery..........................
  • Page 6 Ports..................................... 119 Storage controller drivers..............................119 Other drivers..................................119 8 Troubleshooting........................121 Dell Enhanced Pre-Boot System Assessment — ePSA Diagnostic 3.0..............121 Running the ePSA Diagnostics............................121 Testing memory using ePSA............................121 Preboot blinking power button codes........................122 Hard drive indicator codes..............................125 9 Contacting Dell.........................

  • Page 7: Chassis

    Chassis This chapter illustrates the multiple chassis views along with the ports and connectors and also explains the FN hot key combinations. Topics: • Front view • Back view • Internal view • Major components of your system Front view 1.

  • Page 8: Back View

    Back view 1. Power supply unit 2. Line-out port 3. Microphone/Line-in port 4. Serial port 5. PS/2 Mouse port 6. PSU BIST LED 7. PS/2 Keyboard port 8. Network Port (AMT Enabled - Optional) 9. Network Port 10. USB 3.1 Gen 1 ports 11.

  • Page 9: Internal View

    Internal view 1. System board 2. CPU and Memory Air shroud 3. Intrusion switch 4. Front system fan assembly 5. Front Bezel lock/unlock button 6. Auxiliary PCIe power cables 7. Powered graphical processing unit (GPU) 8. PCIe release latches 9. Rear HDD Bezel lock/unlock button 10.
  • Page 10 1. CPU1 socket 2. CPU0 Heatsink 3. PCIe holder 4. CPU0 Memory Slots 5. CPU0 Memory Slots 6. Coin cell battery 7. Half length PCIe graphics card 8. CPU1 Memory Slots 9. CPU1 Memory Slots Chassis...
  • Page 11 1. Flex 2 (default is 5.25" and Slim ODD Bay) 2. Data cable and power cable for the Slim ODD 3. HDD fan bracket 1 4. Intrusion switch 5. Power distribution and fan control board 6. PSU 7. Flex 3 (optional) 8.

  • Page 12: Major Components Of Your System

    Major components of your system This section illustrates the major components of your system along with its location. 1. Side cover 2. Air shroud 3. PCIe holder 4. Front system fan assembly 5. Slim Optical Disk Drive 6. Memory bracket 7.
  • Page 13 26. Power supply unit (PSU) NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 14: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 15: Before Working Inside Your Computer

    NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds to turn them off. Before working inside your computer To avoid damaging your computer, perform the following steps before you begin working inside the computer.

  • Page 16: Removing And Installing Components

    Removing and installing components Topics: • Screw size list • Recommended tools • Power supply unit (PSU) • Side cover • Air shroud • Front bezel • PCIe holder • Intrusion switch • Front system fan assembly • Internal chassis speaker •...

  • Page 17: Recommended Tools

    Component Screw Type Quantity Up-Bottom air shroud M3X5.0mm Down-Bottom air shroud M3X5.0mm Motherboard #6-32X1/4 inches Front Fan Bracket-MB tray #6-32X1/4 inches Front Fan Bracket-Front wall #6-32X1/4 inches Intruder holder #6-32X1/4 inches Rear Fan bracket #6-32X1/4 inches Rear HDD cover #6-32 UNC X7.0mm Flex0 HDD bay bracket #6-32 UNC X5.45mm Flex0 6025fan bracket for cable attached...

  • Page 18: Power Supply Unit (Psu)

    Power supply unit (PSU) Removing the PSU 1. Follow the procedure in Before working inside your computer. 2. Disconnect the power cable from the system. 3. Press the PSU release latch [1] and slide the power supply away from the system [2]. NOTE: If the PSU cannot be removed then remove the right side cover of the system and check if the PSU is secured with a screw.

  • Page 19: Installing The Side Cover

    4. Pull the latch [1] upward and rotate it to release the cover [2]. 5. Lift the cover to remove it from the system. Installing the side cover 1. First hold and align the bottom of the side cover to the chassis. 2.

  • Page 20: Air Shroud

    CAUTION: The system will not power on without the side cover. Also, the system will shut down if the side cover is removed while the system is on. 4. Follow the procedure in After working inside your computer Air shroud Removing the air shroud 1.
  • Page 21 4. To remove the fan, release the fan connector cable from the latches [1] and [2]. 5. Remove the screws that secures the fan to the air shroud [1], and lift the fan away from the air shroud [2]. NOTE: The shroud will need to be flexed open slightly in order to be removed.

  • Page 22: Installing The Air Shroud Fan

    Installing the air shroud fan 1. Place the fan into its position inside the air shroud . 2. Replace the screws that secure the fan to the air shroud. 3. Route back the fan connector cable through the latches on the air shroud and flip over. 4.

  • Page 23: Installing The Front Bezel

    b) Rotate the bezel forward and lift the front bezel away from the system. Installing the front bezel 1. Hold the bezel and ensure that the hooks on the bezel snap into the notches on the system. 2. Rotate the bezel forward and press the front bezel until the tabs click into place. 3.

  • Page 24: Pcie Holder

    PCIe holder Removing PCIe card holder 1. Follow the procedure in Before working inside your computer. 2. Remove the following: side cover air shroud 3. To remove the PCIe card holder: NOTE: If full length cards are installed, you will need to remove these cards before removing the holder. NOTE: If MegaRAID 9460 is installed, disconnect the Super CAP from the card before removing the PCIe card holder from the system.

  • Page 25: Installing The Pcie Card Holder

    Installing the PCIe card holder 1. Align the PCIe card holder to the slot in front of the system fan assembly, and press down until it clicks in place. 2. Route the dual cables back through the clip on the PCIe card holder. 3.
  • Page 26 4. Install the right side cover 5. Flip the system back with the system cover facing up where the release latch is available. 6. Remove the following components : side cover air shroud PCIe card holder 7. To remove the intrusion switch module: a) Pull the bottom intrusion switch cable up toward the chassis [1].

  • Page 27: Installing The Intrusion Switch

    Installing the intrusion switch 1. Place the intrusion switch module into the slot in the front system fan assembly. 2. To secure the intrusion switch module to the front system fan chassis, replace the single screw on the module. 3. Route the intrusion switch cables through the clip on the chassis. 4.

  • Page 28: Removing The Front System Fan Assembly

    Removing the front system fan assembly 1. Follow the procedure in Before working inside your computer. 2. Remove the following: side cover front bezel air shroud PCIe card holder 3. To remove the system fan assembly: a) Remove the single screw on the intrusion switch module [1], and lift it away from the system fan chassis [2]. b) Disconnect the internal chassis speaker cable from the connector, unroute it from the clip on the system fan chassis [3], and lift it away from chassis [4].
  • Page 29 5. Remove the two screws securing the fan chassis to the system [1], and the two screws securing the fan chassis in front of the system [2]. Removing and installing components...
  • Page 30 6. Rotate and lift the fan assembly away from the system. Removing and installing components...

  • Page 31: Installing The Front System Fan Assembly

    Installing the front system fan assembly 1. Hold the system fan by the sides with the cable end facing the bottom of the chassis. 2. Replace the two screws securing the system fan assembly in front of the system. 3. Replace the two screws securing the system fan assembly in the system. 4.

  • Page 32: Installing The Internal Chassis Speaker

    front bezel 3. To remove the internal chassis speaker: a) Disconnect one end of the internal chassis speaker cable from the connector on the system fan assembly [1]. b) Unroute the internal chassis speaker cable from the clip on the system fan assembly. 4.

  • Page 33: Hard Disk Drive And The Optical Disk Drive Bezel

    Hard disk drive and the Optical disk drive bezel Removing the HDD bezel 1. Follow the procedure in Before working inside your computer. 2. Remove the following components: side cover front bezel 3. To remove the HDD bezel: a) Press the blue unlock button [1], which is located near the front system fan assembly. b) Slide the latch [2] on the front I/O bezel, to release the HDD bezel from the chassis [3].

  • Page 34: Hard Disk Drive Assembly

    Hard disk drive assembly Removing the HDD carrier 1. Follow the procedure in Before working inside your computer. 2. Remove the: side cover NOTE: Do not remove the side cover, if the front I/O bezel is unlocked. HDD bezel NOTE: Remove only the HDD bezel.

  • Page 35: Installing The Hdd Carrier

    Installing the HDD carrier 1. Slide the carrier into the drive bay until it clicks into place. CAUTION: Ensure that the latch is open before installing the carrier. 2. Lock the latch. 3. Install the following components: HDD bezel side cover 4.

  • Page 36: Installing The Hdd

    b) Lift the hard drive out of the carrier. Installing the HDD 1. Insert the HDD to its slot in the HDD bracket with the connector end of the hard drive towards the back of the HDD carrier. 2. Slide the HDD carrier back into the hard drive bay. 3.

  • Page 37: Nvme Flexbay

    HDD bezel side cover 4. Follow the procedure in After working inside your computer NVMe Flexbay Removing the NVMe Flexbay 1. Follow the procedure in Before working inside your computer. 2. Remove the: side cover NOTE: Do not remove the side cover, if the front I/O bezel is unlocked. HDD bezel NOTE: Remove only the HDD bezel.
  • Page 38 4. To remove the SSD carrier from the NVMe flexbay: a) Press the release button to slide the M.2 SSD carrier out of the NVMe flexbay. b) Pull the M.2 SSD carrier out of the NVMe flexbay. Removing and installing components...
  • Page 39 5. To remove the SSD from the SSD carrier: a) Remove the screws on either side of the SSD. b) Remove the screw from the top of the SSD carrier. Removing and installing components...
  • Page 40 c) Slide the SSD cover from the top of the carrier. d) Slide the SSD out of the M.2 slot on the carrier. Removing and installing components...

  • Page 41: Installing The Nvme Flexbay

    Installing the NVMe flexbay 1. To install the SSD in the carrier: a) Remove the dummy SSD blank from the SSD carrier. b) Peel off the tape from the SSD carrier. Removing and installing components...
  • Page 42 c) Peel off the adhesive tape from the SSD carrier cover. 2. Install the SSD in the carrier Removing and installing components...

  • Page 43: Front Input And Output Bezel

    3. Replac the two side screws and the central screw. 4. To install the SSD carrier slide the carrier in the NVMe flexbay until it clicks in place. 5. Slide the carrier into the drive bay until it clicks into place. CAUTION: Ensure that the latch is open before installing the carrier.
  • Page 44 4. Slightly slide the panel, and lift it away from the chassis. Removing and installing components...

  • Page 45: Installing The Front Input And Output Bezel

    Installing the front input and output bezel 1. Align and press the bezel toward the front chassis on the system. 2. Install the: HDD and ODD bezel front bezel side cover 3. Follow the procedure in After working inside your computer Front input and output panel Removing the front input and output panel 1.
  • Page 46 3. To remove the front Input/Output (I/O) panel: a) Disconnect the following cables from the connectors on the I/O panel. • Front panel cable [1] • Front USB 3.1 cable [2] • Front USB 3.1 cable [3] • Front panel audio cable [4] b) Remove the single screw that secures the I/O panel to the chassis.
  • Page 47 4. Slide the I/O panel toward the left of the system to release it, and then remove the I/O panel out of the system. Removing and installing components...

  • Page 48: Installing The Front Input And Output Panel

    Installing the front input and output panel 1. Insert the I/O panel into the slot on the front of the chassis. 2. Slide the I/O panel toward the right of the system to secure it to the chassis. 3. Replace the screw to secure the I/O panel to the chassis. 4.

  • Page 49: Removing The Input And Output Panel Bracket

    side cover 6. Follow the procedure in After working inside your computer Removing the input and output panel bracket 1. Follow the procedure in Before working inside your computer. 2. Remove the following: side cover air shroud front bezel PCIe holder front system fan HDD and ODD bezel input and output bezel...

  • Page 50: Installing The Input And Output Panel

    Installing the input and output panel 1. Insert the Input/Output (I/O) panel into the metal bracket. 2. Replace the two screws to secure the I/O panel to the I/O bracket. 3. Install the: input and output panel input and output bezel HDD bezel front system fan PCIe holder...
  • Page 51 b) Disconnect the system fan cables from the system board [1, 2]. CAUTION: Do not pull the connector by the cable wires. Instead, disconnect the cable by pulling on the connector end. Pulling on the cable wires may loosen them from the connector. 4.

  • Page 52: Installing The Rear System Fan

    Installing the rear system fan 1. Hold the rear system fan by the sides with the cable end facing the bottom of the chassis. 2. Connect the two system fan cables to the system board. 3. Replace the two screws to secure the fan with the chassis. 4.

  • Page 53: Hard Disk Drive And Optical Disk Drive Frame

    Hard disk drive and optical disk drive frame Removing the HDD and ODD frame 1. Follow the procedure in Before working inside the computer. 2. Remove the: side cover front bezel HDD and ODD bezel front i/o bezel 3. To remove the front HDD and ODD frame, gently pry on the latches of the frame. 4.
  • Page 54 5. Flip the frame. 6. Gently press the release tab on the plastic filler and lift it out of the frame. Removing and installing components...
  • Page 55 7. Holding the blue tag, gently pull the optical drive metal filler out of the slot. Removing and installing components...

  • Page 56: Installing The Hdd And Odd Frame

    Installing the HDD and ODD frame 1. Install the plastic filler and metal blank if the optical drive is not installed. 2. Align and place the HDD and ODD frame on the system. 3. Gently press down on the frame to secure it to the system. 4.
  • Page 57 4. Remove the ODD out of the drive bay. 5. To remove the ODD bracket from the ODD drive: a) Push the optical drive latch inwards so that the latch disconnects from the optical drive. Removing and installing components...

  • Page 58: Installing The Slim Odd And Odd Latch

    b) Remove the latch from the optical drive. Installing the slim ODD and ODD latch 1. Place the ODD latch into its position on the ODD drive and lock it. 2. Slide the optical drive into the drive bay from the front of the system until it fits in to place. 3.

  • Page 59: 5.25-Inch Optical Drive

    5.25-inch optical drive Removing the 5.25-inch optical drive 1. Follow the procedure in Before working inside your computer. 2. Remove the: side cover 3. To remove the 5.25-inch optical drive: a) Disconnect the power cable and the SATA cable from the optical drive. b) Push down on the release latch [1].

  • Page 60: Installing The 5.25-Inch Optical Drive

    Installing the 5.25-inch optical drive 1. Remove the: side cover front bezel HDD and optical drive bezel front I/O bezel HDD and optical drive frame 2. Align the screw holes on the bracket with the holes on the optical drive. 3.

  • Page 61: Power Distribution And Fan Control Board

    4. Slide the optical drive into the slot, until it locks into place. 5. Connect the power cable and the SATA cable to the optical drive. 6. Install the: HDD and optical drive frame front I/O bezel HDD and optical drive bezel front bezel side cover 7.

  • Page 62: Installing The Power Distribution And Fan Control Board

    4. Remove the three screws that secure the control board to the chassis [1, 2]. Lift the control board away from the chassis. Installing the power distribution and fan control board 1. Replace the control board into its slot on the chassis and secure it with the three screws to the chassis. 2.

  • Page 63: Front Hdd Cable And Fan Assembly

    4. Follow the procedure in After working inside your computer Front HDD cable and fan assembly Removing the front HDD cable and fan assembly 1. Follow the procedure in Before working inside the computer. 2. Remove the right side cover 3.

  • Page 64: Installing The Front Hdd Cable And Fan Assembly

    After working inside your computer Fan and sensor cable assembly Precision 7920 Tower may have as many as 12 system fans connected to the system board. It is important for technicians to connect these fans to it's assigned connectors on the system board.
  • Page 65 Figure 1. Mandatory System Fan Removing and installing components...
  • Page 66 Figure 2. HDD Fans NOTE: Availability of these fans are dependent on configuration ordered. Table 2. Fan and Cable Description Cable Description Silk Screen Fan Installation Guide CPU 1 Fan CPU 1 fan cable FAN_CPU1 Mandatory Front System Fan0 cable FAN_SYS0 Mandatory Fans...
  • Page 67 Mandatory System Fan Removing and installing components...
  • Page 68 Removing and installing components...

  • Page 69: Fan Bracket

    NOTE: When HDD# FAN is installed, the HDD fans can be verified in the system setup and individually activated. But when the HDD# FAN is removed, it needs to manually unchecked in the system setup. Verify system fan functionality Onsite Technicians are encouraged to run ePSA after the service is completed to verify if all the fans are detected and working. Fan bracket Removing the fan from the fan bracket 1.

  • Page 70: Installing The Fan Into The Fan Bracket

    Installing the fan into the fan bracket 1. Place the fan into the fan bracket. 2. Tighten the grommets that secure the fan to the fan bracket. 3. Install the: system fan side cover 4. Follow the procedure in After working inside your computer Removing and installing components...

  • Page 71: Graphical Processing Unit(Gpu)

    Graphical processing unit(GPU) Removing the GPU 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. To remove the GPU: a) Disconnect the power cable [1] from the GPU card. NOTE: Not all GPU cards will have power cable, may not apply to all systems. b) Press and rotate the blue clips backward [2], to unlock the filler bracket.

  • Page 72: Installing The Gpu

    Installing the GPU 1. Align and place the GPU to the PCIe slot on the system board. 2. Press it down so that it is securely seated on the slot. 3. Connect the power cable to the GPU. 4. Lock both the blue clips forward on the filler bracket to secure the GPU to the system board. 5.

  • Page 73: Installing The Memory Module

    Installing the memory module 1. Align the notch on the memory module with the tab on the memory module connector. 2. Insert the memory module into the memory module slot. 3. Press the memory module firmly until the retention tabs click into place. NOTE: Do not pull the retention levers up.

  • Page 74: Processor Heat Sink Module

    b) Lift the coin-cell battery out of the system board. Installing the coin cell battery 1. Place the coin-cell battery into its slot on the system board. 2. Press the coin-cell battery with positive (+) side facing up until the release latch springs back into place and secures it to the system board.

  • Page 75: Installing The Processor Heat Sink Module

    2. Remove the: side cover air shroud 3. To remove the heat sink: a) Remove the four heat sink screws [1], in the diagonal order (4, 3, 2, 1). b) Lift the heat sink away from the CPU slot on the system board. CAUTION: CPU will be removed with the heat sink.

  • Page 76: Removing The Cpu

    Removing the CPU 1. Follow the procedure in Before working inside your computer. 2. Remove the: side cover air shroud processor heat sink module 3. To remove the central processing unit (CPU): a) Hold the processor heat sink module upside down. b) Pry the two processor carrier latchs [1] from the processor heat sink module.

  • Page 77: Installing The Cpu

    Installing the CPU 1. Orient the processor carrier so that the smooth (logo-less) side of the carrier is facing up and the triangle mark on the carrier is on the bottom left hand corner. 2. Align the processor with the carrier so that the triangle mark on the top side of the processor is aligned with the triangle mark on the carrier.
  • Page 78 3. Flip both the processor and the carrier over so that the pins on the processor and the logo side of the carrier are facing up. 4. Carefully insert the processor into the carrier so that it is secured by the hooks on the upper and lower side of the carrier. NOTE: After inserting the processor into the carrier, check to see whether the small triangle on the processor aligns with the triangle on the carrier.
  • Page 79 6. Insert the processor and carrier assembly into the heat sink so that the hooks on the four corners of the carrier are locked into the openings of heat sink. NOTE: After inserting the processor and carrier assembly into the heat sink, double check to see whether the triangle on the carrier is located on the bottom right corner of the heat sink (when the bottom side of the heat sink is facing up).

  • Page 80: System Board

    8. Install the: heat sink air shroud side cover 9. Follow the procedure in After working inside your computer System board System board components Figure 1. Components of the system board Removing and installing components...

  • Page 81: Removing System Board

    1. PCIe 3*16 (4 slots) and 3*8 ( 1 slot) 2. Rear fan 0 connector 3. CPU1 memory slots 4. CPU1 socket 5. CPU1 memory slots 6. Rear fan 0 connector 7. CPU1 PCIe 3 x16 Slots (2) 8. Front panel audio 9.
  • Page 82 2. Remove the: side cover front bezel air shroud PCIe card holder front system fan memory module processor heat sink module rear system fan 3. Disconnect the following cables from the system board: • Front panel audio cable [1] • Power cable •...
  • Page 83 5. Remove the right side cover, to disconnect the SATA 0 cable from system board. NOTE: Depending on the system configuration, additional cables might need to be disconnected. 6. Remove the twelve screws securing the system board to the chassis. Removing and installing components...

  • Page 84: Installing The System Board

    7. Lift the system board away from the chassis. Installing the system board 1. Align and place the system board onto the chassis and slide it back to its position. 2. Tighten the screws to secure the system board to the chassis. 3.

  • Page 85: Raid Controller Battery

    front bezel side cover 5. Flip the system to connect the SATA 0 cable to the connector on the system board. 6. Install the right side cover 7. Follow the procedure in After working inside your computer RAID controller battery Removing the RAID controller battery 1.
  • Page 86 c) Lift and remove the RAID controller battery. Removing and installing components...

  • Page 87: Installing The Raid Controller Battery

    Installing the RAID controller battery 1. Slide and place the RAID controller battery into the RAID battery bracket. 2. Press the RAID controller battery into the bracket to secure with the securing clips. 3. Connect the RAID controller battery cable. RAID controller battery bracket Removing the RAID controller battery bracket 1.

  • Page 88: Installing The Raid Controller Battery Bracket

    Installing the RAID controller battery bracket 1. Slide and place the RAID controller battery bracket the opposite way it was removed. 2. Ensure the tabs on the bracket fits into the holders on the chassis. VROC module Removing the VROC module Plug-out the VROC module from the system board in the upward direction.

  • Page 89: Installing The Vroc Module

    Installing the VROC module Plug-in the VROC module to the system board. Removing and installing components...

  • Page 90: Technology And Components

    This section provides information about the technologies that comes with the Dell Precision 7920 Tower. The following table lists the basic of technologies that are available on the Dell Precision 7920 Tower systems for Dell internal users only. Technology and components...
  • Page 91 Table 3. Technologies list Category Technology Browser Path Chipset Intel C620 Series Chipset (C621) Processor • Intel Xeon Platinum 81xx Processor • Intel Xeon Gold 61xx Processor • Intel Xeon Gold 51xx Processor • Intel Xeon Silver 41xx Processor • Intel Xeon Bronze 31xx Processor •...

  • Page 92: Megaraid 9440-8I And 9460-16I Controller

    Dell UltraSpeed Duo (PCIE M.2 Interposer) Remote Solutions 1-1 Teradici PCoIP • CLIENT: Dell or other Branded Zero Client (TERA Gen 2) (Dell-Wyse P25) DUAL Monitor Support • HOST: PCIe x1 PCoIP Dual Host Card (TERA Gen 2) • CLIENT: Dell or other Branded Zero Client (TERA Gen 2) (Dell-Wyse P45 ) QUAD Monitor Support •...
  • Page 93 Key Features: • Tri-Mode SerDes Technology enables the operation of NVMe, SAS or SATA devices in a single drive bay, allowing for endless design flexibility • Supports 12, 6, and 3 Gb/s SAS and 6, 3 Gb/s SATA data transfer rates •...

  • Page 94: Teradici Pcoip

    This section provides an overview of the host driver installation process. Installing the Teradici PCoIP Card Host Dual/Quad Install the PCoIP host driver software from dell.com/support. NOTE: You cannot upgrade the PCoIP host driver software while a VMware View-brokered PCoIP session is active between a host workstation or host PC and VMware View client.
  • Page 95 Portal and Host Card If the Dell Precision Workstation comes equipped with the optional Teradici PCoIP Portal and Host Card, make sure the power management cable on the Teradici card is connected properly on the system board. The power management cable from the Teradici card must be plugged into the correct Power remote connection on the system board.
  • Page 96 remote connector labeled 30 on the system board diagram: Make sure the power management cable from the Teradici card is not plugged into either the two-pin Clear CMOS or Clear PSWD jumpers. Technology and components...
  • Page 97 Plugging the power management cable into the Clear CMOS jumper will cause the BIOS to reset when sending a remote restart request to the Teradici card. You will then have to reset the time and BIOS settings. If the power management cable from the Teradici card is plugged into the Clear PSWD jumper, then the BIOS password will be cleared and a new one will need to be configured.

  • Page 98: System Specifications

    System specifications Topics: • System specifications • Memory specifications • Video specifications • Audio specifications • Network specifications • Card Slots • Storage specifications • External connectors • Power specifications • Physical specifications • Environmental specifications System specifications Feature Specification Processor type Intel Xeon Processor Scalable Family •...

  • Page 99: Video Specifications

    Features Specifications NOTE: Up to 3 TB with select CPU SKUs Video specifications Features Specifications Graphic cards • Radeon Pro WX 9100 • NVIDIA Quadro GP100 • NVIDIA Quadro P620 • NVIDIA Quadro P2200 • NVIDIA Quadro GV100 • NVIDIA Quadro P6000 •...

  • Page 100: Card Slots

    DVD-ROM; DVD+/-RW Optional 5.25” bay devices: BD, DVD+/-RW Accessible Internally • M.2 NVMe PCIe SSDs—Up to 8* x 1TB drives on 2 Dell Precision Ultra-Speed Drive Quad x16 cards. Requires Accessible dual CPU config • Front FlexBay M.2 NVMe PCIe SSDs—Up to 4* x 1TB drives, 2 drives per CPU. Requires dual CPU config •...

  • Page 101: Environmental Specifications

    Features Specifications Width 218mm Depth 566mm Weight With front bezel (Minimum) • Min configuration 20.4 kg • Typical configuration 24.3 kg • Max configuration 33.1 kg Environmental specifications Temperature Specifications Operating 5 °C to 35 °C (41 F to 95 °F) NOTE: * Starting at 5000 ft, the maximum operating ambient temperature is derated by 1 C (1.8 F) per 1000 ft up to 10,000 ft.

  • Page 102: System Setup

    System Setup Topics: • General options • System configuration • Video • Security • Secure boot • Performance • Power management • POST behavior • Virtualization support • Maintenance • System logs • Engineering configurations • Updating the BIOS in Windows •...

  • Page 103: System Configuration

    Option Description UEFI Boot Path Security Allows you to control whether the system prompts the user to enter the Admin password when booting to a UEFI boot path. Click one of the following options: • Always, Except Internal HDD—Default • Always •...
  • Page 104 Option Description 7920 Tower • SATA–0 • SATA–1 • SATA–2 • SATA–3 • SATA–4 • SATA–5 • SATA–6 • SATA–7 • SATA–8 Default Setting: All drives are enabled. NOTE: If the hard drives are connected to a RAID controller card, the hard drives will display {none} in all the fields.

  • Page 105: Video

    Option Description Intel VMD Technology Allows you to enable or disable VMD on the front PCIe bays. • PCIe0 • PCIe1 • PCIe0_CPU1 • PCIe1_CPU1 Default Setting: All options are enabled. Allows you to disable VMD for the PCIe Slots. •...

  • Page 106: Secure Boot

    Option Description Computrace (R) Allows you to activate or disable the optional Computrace software. The options are: • Deactivate (Default) • Disable • Activate Chassis Intrusion Allows you to control the chassis intrusion feature. Click one of the following options: •...
  • Page 107 Cache Line Prefetch Dell Reliable Memory Technology (RMT) Allows you to identify and isolate memory errors in system RAM.. Default Setting: Enable Dell Reliable Memory Technology (RMT) System Isochronous Mode Allows you to enable or disable this mode to reduce latency of memory transactions at the expense of bandwidth.

  • Page 108: Power Management

    Power management Table 11. Power Management Option Description AC Recovery Specifies how the computer will respond when AC power is applied after a AC power loss. You can set the AC Recovery to: • Power Off (Default) • Power On •...

  • Page 109: Virtualization Support

    Virtualization support Table 13. Virtualization Support Option Description Virtualization This option specifies whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization technology. • Enable Intel Virtualization Technology - This option is enabled by default. VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware capabilities provided by Intel Virtualization technology for direct I/O.

  • Page 110: Updating The Bios In Windows

    3. Insert the USB flash drive into the system that requires the BIOS update. 4. Restart the system and press F12 when the Dell splash logo appears to display the One Time Boot Menu. 5. Using arrow keys, select USB Storage Device and click Enter.

  • Page 111: Updating The Dell Bios In Linux And Ubuntu Environments

    Most Dell systems built after 2012 have this capability and you can confirm by booting your system to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option.
  • Page 112 3. The Bios flash menu will open then click the Flash from file. 4. Select external USB device System Setup...
  • Page 113 5. Once the file is selected, Double click the flash target file, then press submit . 6. Click the Update BIOS then system will reboot to flash the BIOS. System Setup...

  • Page 114: Megaraid Controller Options

    7. Once complete, the system will reboot and the BIOS update process is completed. MegaRAID controller options During bootup, press <Ctrl> + <R> when prompted by the BIOS screen to get to the BIOS configuration utility. Table 17. MegaRAID configuration utility Option Description VD Mgmt (Virtual Device Management)

  • Page 115: System And Setup Password

    Option Description Properties The Properties screen displays the controller properties like current versions of the controller BIOS, the MegaRAID firmware the Configuration Utility and the Boot block. NOTE: Press <Ctrl> + <N> to move to the next screen and Press <Ctrl> + <P> to go back to the previous screen. System and setup password Table 18.
  • Page 116 NOTE: If you change the System and/or Setup password, re enter the new password when prompted. If you delete the System and Setup password, confirm the deletion when prompted. 5. Press Esc and a message prompts you to save the changes. 6.

  • Page 117: Software

    NeoKylin v6.0 Downloading drivers 1. Turn on the computer. 2. Go to Dell.com/support. 3. Click Product Support, enter the Service Tag of your system, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your system model.

  • Page 118: Graphics Controller Driver

    Graphics controller driver Verify if the graphics controller driver is already installed in the computer. USB drivers Verify if the USB drivers are already installed in the computer. Software...

  • Page 119: Network Drivers

    Network drivers This system comes with both LAN and WiFi drivers and is able to detect the LAN and WiFi without going through the drivers installation. Audio drivers Verify if audio drivers are already installed in the computer. Ports Verify if the drivers for the ports are already installed in the computer. Storage controller drivers Verify if the storage controller drivers are installed in the computer.
  • Page 120 Human Interface Devices Verify if the Human Interface device drivers are installed in the computer. Portable Devices Verify if the portable device drivers are installed in the computer. Software...

  • Page 121: Troubleshooting

    Invoke diagnostics boot by either of the methods that are suggested below: 1. Power on the computer. 2. As the computer boots, press the F12 key when the Dell logo is displayed. 3. In the boot menu screen, use Up/Down arrow key to select the Diagnostics option and then press Enter.

  • Page 122: Preboot Blinking Power Button Codes

    Preboot blinking power button codes Table 20. Power button LED state Power Button LED State Description Power is Off. LED is blank. Blinking Amber Initial State of LED at power up. See the table below for Blinking Amber pattern diagnostic suggestions and possible failures. Blinking White System is in a low power state, either S1 or S3.
  • Page 123 Power Light: Amber-White Amber/White Blinking Problem Description Suggested Resolution Blinking Pattern • Flash latest BIOS version. If problem persists, contact Tech Support 2 amber blinks followed by a No Memory • If customer can assist to short pause, 3 white blinks, long troubleshoot, narrow down pause, then repeats the issue by removing the...
  • Page 124 Power Light: Amber-White Amber/White Blinking Problem Description Suggested Resolution Blinking Pattern one to determine which card failed. • Contact Tech Support. 3 amber blinks followed by a BIOS Recovery 1 • System is in Recovery short pause, 3 white blinks, long Mode.

  • Page 125: Hard Drive Indicator Codes

    Hard drive indicator codes Each hard drive carrier has an activity LED indicator and a status LED indicator. The indicators provide information about the current status of the hard drive. The activity LED indicator indicates whether the hard drive is currently in use or not. The status LED indicator indicates the power condition of the drive.
  • Page 126 NOTE: If the hard drive is in the Advanced Host Controller Interface (AHCI) mode, the status LED indicator does not turn on. NOTE: Drive status indicator behavior is managed by Storage Spaces Direct. Not all drive status indicators may be used. Table 22.

  • Page 127: Contacting Dell

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1.

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