For inquiries, call:
Customer Center
For general information
Business hours: 9:00 to 20:00
From au mobile phones:
157
area code not required
In case above numbers are not available, call toll-free:
0120‑977‑033
In case of theft, loss, or malfunction
Business hours: 24 hours
From au mobile phones:
113
area code not required
In case above numbers are not available, call toll-free:
0120‑925‑314
Corporate Customer Center
For general information
Business hours: 9:00 to 19:00 (Weekday), 9:00 to 18:00 (Saturday, Sunday, Holiday)
*Except during the year change period
From au mobile phones:
0077-7041
Repair and Delivery Support Center
For theft, loss, or malfunction
Business hours: 9:00 to 20:00 (7 days a week)
From au mobile phones / non-au mobile phones / general subscriber phones:
0120-925-919
(7 days a week / toll free)
From non-au mobile phones / general subscriber phones:
0077-7-111
(except Okinawa)
From non-au mobile phones / general subscriber phones:
0077-7-113
(toll free)
From non-au mobile phones / general subscriber phones:
0120-925-041
Cell phone and PHS operators collect and recycle unused
telephones, batteries and battery chargers at stores bearing
the logo regardless of brand and manufacturer to protect
the environment and reuse valuable resources.
0120‑977‑699
(7 days a week / toll free)
(For corporate contractors)
(toll free)
(Okinawa)