Table of Contents
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Table of Contents
Related Manuals for Canon imageRUNNER 2016 Series
Summary of Contents for Canon imageRUNNER 2016 Series
- Page 1 SERVICE GUIDE Rev. 0 CANON U.S.A., INC. SYSTEMS & TECHNICAL SUPPORT DIVISION...
- Page 2 imageRUNNER 2016/2020 Series Service Guide IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER 2016/2020 SERIES. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER. USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION.
- Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
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Page 4: Table Of Contents
End User Maintenance..........................10 Periodic Maintenance...........................11 Service Policy..........................12 Dealer Technical Support ..........................12 1. Canon USA/Dealer Support........................12 2. Canon USA Technical Support Center .....................13 3. Internet Support ............................14 Call Escalation Procedure ...........................15 Suggested Maximum Monthly Volume ......................16 Warranty Conditions .............................16 1. End-User Warranty Conditions ........................16 2. - Page 5 8. Inner 2-Way Tray-E1 (Option) ........................23 9. Duplex Unit-A1 (imageRUNNER 2016/2020 Option) ................24 10. Super G3 Fax Board-T1 (Option).......................24 11. Fax Panel-A1 (Option) ..........................24 Canon imageRUNNER 2016/2020 Series Limited Warranty..............25 Canon GPR-18 Drum Unit Limited Warranty....................26 Acronyms ...............................27 November2005 Page iv imageRUNNER 2016/2020 Series Service Guide Rev.
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Page 6: Product Overview
Ethernet and USB interfaces for connectivity, Ultra Fast Rendering II LT (UFR II LT) printing technology with support for Microsoft Windows and Macintosh users, and Canon’s RAPID Fusing fixing system for quick warm up times and minimal power consumption. Each can be equipped with expandable paper supplies and optional integrated finishing accessories. -
Page 7: Imagerunner 2016/2020 Series Comparison
imageRUNNER 2016/2020 Series Service Guide A. imageRUNNER 2016/2020 Series Comparison imageRUNNER 2016 imageRUNNER 2016i imageRUNNER 2020 imageRUNNER 2020i Standard Standard Standard Standard Components: Components: Components: Components: • 10/100BaseTX • 10/100BaseTX • 10/100BaseTX • 10/100BaseTX Ethernet + USB 2.0 Ethernet + USB 2.0 Ethernet + USB 2.0 Ethernet + USB 2.0 interfaces... -
Page 8: New Accessory Options
imageRUNNER 2016/2020 Series Service Guide New Accessory Options Refer to Page 4 for the complete list of Options. A. Duplexing Automatic Document Feeder (DADF-P1) The imageRUNNER 2016/2020 Series offers the Duplexing Automatic Document Feeder (DADF-P1) option only for the imageRUNNER 2016/2020 with scanning speeds of up to 20 images per minute (ipm). -
Page 9: Configuration
imageRUNNER 2016/2020 Series Service Guide III. Configuration Note: Configuration subject to change without notice. imageRUNNER 2016i/2020i Item Numbers related Accessories will be added into this chart when they become available at some point in the first half of 2006. A. imageRUNNER 2016/2020 Series Item Item Number imageRUNNER 2020... - Page 10 imageRUNNER 2016/2020 Series Service Guide Item Item Number Finisher-U1 0416B001AA Duplex Unit-A1 (imageRUNNER 2016/2020 0418B002AA Additional Finisher Tray-C1 (option 0416B002AA option, standard with “i” models) for Finisher-U1) Cassette Feeding Module-J1 0419B001AA Cassette Feeding Module-K1 0420B001AA Cabinet-S1 5709A004AA Cabinet-R1 5709A003AA Document Tray-J1 8065A001AB FL Cassette-AC1 0422B001AA...
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Page 11: Imagerunner 2016/2020 Series Box Contents
imageRUNNER 2016/2020 Series Service Guide Item Item Number Consumables GPR-18 Black Toner 0384B003AA GPR-18 Drum Unit 0385B003BA Supplies Stamp Ink Cartridge-B1 6776A001AA Staple Cartridge-J1 6707A001AA Card Reader-E1 7782A001AA Basic Card Set 0500A002AA Copy Card Set 1 0499A004AA Copy Card Set 2 0499A005AA Copy Card Set 3 0499A006AA... -
Page 12: Service Features
2016/2020 Series Service Guide Service Features A. Serviceability To ensure machine reliability and copies of the highest quality, Canon U.S.A., Inc. (Canon USA) recommends that a “Quality Assurance Visit” be performed every 150,000 prints/copies. Quality Assurance requires the cleaning, checking, and replacement of parts as necessary for specific areas every 150,000 prints/copies. -
Page 13: Approximate Installation Space
imageRUNNER 2016/2020 Series Service Guide D. Approximate Installation Space Standard Configuration Full Configuration November2005 Page 8 imageRUNNER 2016/2020 Series Service Guide Rev. 0... -
Page 14: Estimated Installation Time
imageRUNNER 2016/2020 Series Service Guide E. Estimated Installation Time Estimated installation times shown are based on out-of-box installation and optional accessories only with a technician that is experienced on the imageRUNNER 2016/2020 Series. Description Estimated Time Main Unit (Requires 2 people) 15 minutes DADF-P1 25 minutes... -
Page 15: Imagerunner 2016/2020 Series Consumables
imageRUNNER 2016/2020 Series Service Guide H. imageRUNNER 2016/2020 Series Consumables Estimated Life Part Description Part Number Quantity (prints/copies) 8,300 (Based on 6% GPR-18 Black Toner 0384B003AA coverage on original. 55,000 GPR-18 Drum Unit 0385B003BA I. imageRUNNER 2016/2020 Series Consumable Parts Estimated Life Part Description Part Number... -
Page 16: Periodic Maintenance
imageRUNNER 2016/2020 Series Service Guide Maintenance Description Remarks Cycle If print quality decreases, the drum in the main unit may be dirty. Clean as required via the Additional Function mode. Drum Unit As required Using this function will shorten the life of the drum. When relevant code Toner replenishment Replace toner bottle... -
Page 17: Service Policy
Submit and update your profile information such as cell phone number, e- mail address or company address. To do so, you can logon to e-Support and access the “Current Profile” section to make updates or call Canon USA’s TSC. Accurate profile information will allow for quick contact if more information is required from the caller later on. -
Page 18: Canon Usa Technical Support Center
• All technical support for the end-user is provided solely by the contracted servicing Dealer. • The Canon USA TSC will be the central contact for the reporting of all known outstanding hardware and software issues to Canon USA’s development groups. -
Page 19: Internet Support
• Track and Modify logged Cases • Review all open Cases In order to access e-Support, you must first register for a Support ID. To register for a Support ID, go on-line to the Canon USA Systems and Technical Support Division’s... -
Page 20: Call Escalation Procedure
2016/2020 Series Service Guide B. Call Escalation Procedure Canon USA provides a time sensitive call escalation process for all authorized imageRUNNER 2016/2020 Series Dealers. The TSC is the single point of entry for this process. Once a call is placed to the TSC and information is logged into the call management system, a case number will be assigned to the call. -
Page 21: Suggested Maximum Monthly Volume
$300 that were replaced during the term of the end-user warranty should be returned along with all applicable documentation to Canon U.S.A. for processing. Your Regional Service Office personnel can answer questions on the WARP program. -
Page 22: Technical Training
imageRUNNER 2016/2020 Series Service Guide VII. Technical Training A. Overview The imageRUNNER 2020 Series eLearning Course has been developed to provide the technician with the knowledge required for installing, upgrading, servicing, and maintaining imageRUNNER 2020 Series units in the field. This eLearning course will... -
Page 23: Course Format
Cassette Feeding Module-J1/K1 Parts Catalog DU7-3147-000 Service materials may be ordered through the Canon Network Access (CNA) website http://www.cna.cusa.canon.com. Includes Super G3 Fax Board-T1, PCL Printer Kit-J1 and UFRII LT Printer Kit. The Super G3 Fax Board-T1, PCL Printer Kit-J1 and UFRII LT Printer Kit are bundled with this Parts Catalog. -
Page 24: Service Requirements
To become authorized to service the imageRUNNER 2016/2020 Series, each Dealer location must have at least one System Engineer (SE). A System Engineer working with Canon connectivity products will have the following basic job functions: • Systems integration (pre-sale and post-sale) •... -
Page 25: Service Recommendation
2016/2020 Series Service Guide B. Service Recommendation Canon USA strongly recommends that dealers have a computer (desktop or laptop) available for use as a primary servicing tool to adequately service the imageRUNNER 2016/2020 Series. This computer must meet specifications that are listed in the Computer Requirements for Upgrading of... -
Page 26: Appendix
imageRUNNER 2016/2020 Series Service Guide VIII. Appendix A. Specifications 1. imageRUNNER 2016/2020 Series imageRUNNER 2016/2020 Series Type Digital, Multifunction Imaging System Laser Dry Electrostatic Transfer Copying Method Dry Single-Component Toner Projection Development Developing System Acceptable Originals Sheets, Books and Three-Dimensional Items (up to 4.4 lbs.) Maximum Original Size 11"... -
Page 27: Dadf-P1 (Imagerunner 2016/2020 Option)
imageRUNNER 2016/2020 Series Service Guide imageRUNNER 2016/2020 Series Approximately 40-1/8” x 49-1/4” (1018mm x 1249mm) Installation Space (WxD) (When left cover is open and paper drawer is pulled out.) imageRUNNER 2016 Approximately 22-78” x 24-1/2” x 25” (580.4mm x 622mm x 633.4mm) Dimensions (HxWxD) imageRUNNER 2016i Approximately 26-1/2”... -
Page 28: Fl Cassette-Ac1 (Option)
imageRUNNER 2016/2020 Series Service Guide 5. FL Cassette-AC1 (Option) FL Cassette-AC1 (Option) Cassettes / 1 x 250 sheets (20 lb. Bond) Paper Capacity Paper Size STMTR, LTR, LGL, LTRR, 11” x 17” Paper Weight 17 lb. Bond to 24 lb Bond Approximately 3-1/4’’... -
Page 29: Duplex Unit-A1 (Imagerunner 2016/2020 Option)
imageRUNNER 2016/2020 Series Service Guide 9. Duplex Unit-A1 (imageRUNNER 2016/2020 Option) Duplex Unit-A1 (imageRUNNER 2016/2020 Option, Standard on imageRUNNER 2016i/2020i models) 17 lb bond to 24 lb bond Acceptable Paper Weight Power Source From Main Unit Dimensions (H x W x D) Approximately 14-7/8"... -
Page 30: Canon Imagerunner 2016/2020 Series Limited Warranty
90 days after delivery to the original purchaser (“Purchaser”) or 30,000 prints or copies (or a combination of both), whichever comes first. During such warranty period, Canon shall replace, without charge, any defective part with a new or comparable rebuilt part. -
Page 31: Canon Gpr-18 Drum Unit Limited Warranty
Following the expiration of the 30 day warranty period, and continuing for a period of ONE YEAR after delivery to the original purchaser of the Drum Unit or use of it to make 44,000 prints or copies (or a combination of both), whichever comes first, Canon shall provide a credit ("Credit") to the original purchaser toward a replacement Drum Unit if the Drum Unit fails to operate under... -
Page 32: Acronyms
imageRUNNER 2016/2020 Series Service Guide D. Acronyms B&W Black and White DADF Duplexing Automatic Document Feeder Direct Current (electricity) Federal Communications Commission FCOT First Copy Out Time Gigabyte (1024 megabytes) Hard disk drive Images per minute IPX/SPX Internetwork Packet Exchange/Sequenced Packet Exchange Kilogram Legal Letter...