Canon CanoScan 9000F Mark II Quick Start Manual page 5

Troubleshoot scanning
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The majority of scanning problems are caused by a lack of space in your home
ote:
drive (M:) to store the scanned image. Your home drive is the default save location if
you haven't set another prior to scanning. See the first solution on this page to find out
more about file storage.
Problem: 'Restart scanner' or similar error message after initiating a scan. An error message
at this stage almost always means that your Home drive (M: drive) is full. Unless you have
designated a different save location for your scanned images, the system will automatically
attempt to save it to your Home drive by default.
Solution: There are a few things you can do to resolve this problem:
• Clear out some space in your Home drive and attempt the scan again
• Save your scanned image to a portable storage device, such as a memory stick
• Save your scanned image temporarily to the uCreate 'share' drive
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ote: The uCreate 'share' drive should only be used as a temporary solution for file storage. The
'share' drive is a public space and files can be accessed by any uCreate user. Please also be
aware that files stored in the 'share' drive will usually be removed within a month.
Problem (Epson scanners only): 'Cannot find a document...' error message when using Epson
Scan Auto or Home modes.
Solution: Relaunch the software using the Epson Scan desktop icon and then either select Home
or Professional Mode from the drop-down menu on the top right of the panel.
This should allow you to scan without the same error occurring and will also allow you to make
adjustments to the settings before scanning, if you wish.
Problem: 'Cannot connect to scanner...' error message when launching the scanner software
from the Start Menu
Solution: Some scanners enter Sleep Mode when not in use. Press the scanner's power button
briefly to wake it up, wait for a few seconds for the scanner to initialise then relaunch the software
from the Start Menu.
Problem: 'Selected folder is not writable' (or similar) error message when using an Epson A3
scanner attached to an iMac may appear if you selected Documents, Pictures or Desktop when
setting a save location before beginning a scan.
Solution: Select Other instead. You can now navigate to a preferred saved location or choose
from the original Document, Pictures and Desktop options (though this time they should be
selected from the Finder sidebar). You should now be able to scan successfully.
August 2018
www.ed.ac.uk/is/ucreate
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IS.Helpline@ed.ac.uk