Chapter 7. Troubleshooting, Diagnostics, And Recovery; Basic Procedure For Resolving Hub Problems; Frequently Asked Questions; Troubleshooting - Lenovo ThinkSmart Hub User Manual

Chapter 7. Troubleshooting, diagnostics, and recovery

This chapter provides solutions to resolve hub problems. Use the basic procedure as a starting point for
resolving hub problems.

Basic procedure for resolving hub problems

Prerequisite
Before you start, read Appendix A "Important safety information" on page 33 and print the following
instructions.
1. Check that:
a. The cables for all connected devices are connected correctly and securely.
b. All components have been reassembled correctly.
c. All connected devices that require ac power are connected to properly grounded and working
electrical outlets.
d. All connected devices are enabled in UEFI BIOS.
2. See Chapter 7 "Troubleshooting, diagnostics, and recovery" on page 19 to resolve the problem you are
experiencing, run the diagnostic program, and recover your operating system.
3. If the problem persists, contact Lenovo. See Chapter 8 "Help and support" on page 29.

Frequently asked questions

How to use dual-display, content camera, or any other features in Microsoft Teams Rooms?
Go to
https://docs.microsoft.com/en-us/MicrosoftTeams/rooms/rooms-deploy
need.
How to fix system config out of date, virtual keyboard missing, or any other issues in Microsoft Teams
Rooms?
Go to
https://docs.microsoft.com/en-us/MicrosoftTeams/rooms/known-issues
need.
How to go back to Windows administrator account from Microsoft Team Rooms?
1. From the main menu, click the Settings icon
2. Click Windows Settings ➙ Administrator, then follow the on-screen instructions to enter the Windows
administrator password.
How to go back to Windows administrator account from Zoom Rooms System?
1. From the main menu, click Settings ➙ Room ➙ Windows Settings.
2. Type your password and click Continue. Select ZoomRoomsAdmin, then follow the on-screen
instructions to enter the Windows administrator password.

Troubleshooting

Use the troubleshooting information to find solutions to problems that have definite symptoms.
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