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Top FAQs:
What should I do if I am unable to connect my band to my phone?
If you are unable to pair your band with your phone within the Bluetooth connection range, perform the following steps:
1. Ensure that the Bluetooth is enabled on your phone, and place your phone and the band together before connecting.
2. Ensure that you have selected the correct band model. The Bluetooth name of the band is HUAWEI Band 3 Pro-XXX.
3. The band can be connected to your phone only in the Huawei Health app. Please download the latest version of the Huawei Health app.
4. Your band will automatically reconnect to your phone after they are disconnected.
5. For Android users: Open the Huawei Health app, touch
devices
again and select your band to reconnect.
For iOS users: Touch
Devices
go to
Settings
> Bluetooth, touch the exclamation icon next to the Bluetooth name of the paired band, and touch
Then open the Huawei Health app to reconnect.
6. If the issue persists, restart your band and phone, and try again.
How do I connect my band to a new phone?
• For Android users:
1. Open the Huawei Health app on your current phone, touch
My
devices, select your band, and then touch
pairing records.
2. Open the Huawei Health app on your new phone and pair your
band with the phone.
Connection and Pairing
Me
>
My
in the bottom-right corner of the Huawei Health app, swipe left on the band icon you want to delete and touch Delete. On your phone,
Me
>
Unpair
to delete the
devices, select your band, and then touch
• For iOS users:
1. Go to
Devices
in the Huawei Health app, swipe left on the band icon you want to delete
and touch Delete. Then go to
exclamation icon next to the Bluetooth name of the paired band, and then touch
This Device.
2. Open the Huawei Health app on your new phone and pair your band with the phone.
Unpair
to delete the pairing records. Go to
Forget This Device
to delete the pairing records.
Settings
>
Bluetooth
on the current phone, touch the
Me
>
My
Forget
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