Epson ET-15000 User Manual
  1. Manuals
  2. Brands
  3. Epson Manuals
  4. Printer
  5. EcoTank ET-15000 Series
  6. User manual

Epson ET-15000 User Manual

Hide thumbs Also See for ET-15000:
Table of Contents

Advertisement

Quick Links

ET-15000 User's Guide

Advertisement

Table of Contents
loading

Related Manuals for Epson ET-15000

Summary of Contents for Epson ET-15000

  • Page 1 ET-15000 User's Guide...

  • Page 3: Table Of Contents

    Using Power Saving Settings ......................34 Changing the Sleep Timer Settings ....................35 Changing the Power Off Timer Settings ..................35 Epson Connect Solutions for Smartphones, Tablets, and More ............36 Setting Up Epson Connect Services....................37 Using Epson Email Print ....................... 38 Using the Epson iPrint Mobile App ....................
  • Page 4 Using the Mopria Print Service ......................42 Using Fire OS Printing ........................43 Using Windows 10 Mobile Printing ....................43 Using Epson Print and Scan App with Windows Tablets ..............44 Voice-activated Printing ........................44 Wi-Fi or Wired Networking........................46 Network Security Recommendations ....................
  • Page 5 Paper or Media Type Settings - Printing Software................84 Selecting the Paper Settings - Control Panel ..................84 Paper or Media Type Settings - Control Panel................85 Selecting the Default Paper Source Settings..................86 Paper Source Settings Options ..................... 86 Placing Originals on the Product ......................
  • Page 6 Changing the Language of the Printer Software Screens ............121 Changing Automatic Update Options ..................122 Printing with the Built-in Epson Driver - Windows 10 S..............123 Selecting Print Settings - Windows 10 S..................124 Printing on a Mac ..........................127 Selecting Basic Print Settings - Mac ...................
  • Page 7 Scanning in Epson Scan 2......................174 Additional Scanning Settings - Main Settings Tab..............177 Additional Scanning Settings - Advanced Settings Tab ............177 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2....... 179 Image Format Options ......................180 Scan Resolution Guidelines....................181 Faxing...............................
  • Page 8 Checking Ink and Maintenance Box Levels - Windows ............... 228 Checking Ink and Maintenance Box Levels - Mac ............... 230 Disabling Special Offers with Windows ..................231 Purchase Epson Ink and Maintenance Box..................231 Ink Bottle and Maintenance Box Part Numbers ................231 Refilling the Ink Tanks ........................232...
  • Page 9 Maintenance Box Replacement ....................... 238 Adjusting Print Quality..........................239 Print Head Maintenance........................239 Print Head Nozzle Check......................239 Checking the Nozzles Using the Product Control Panel ............240 Checking the Nozzles Using a Computer Utility ..............243 Print Head Cleaning ........................245 Cleaning the Print Head Using the Product Control Panel ............
  • Page 10 Solving Network Problems ....................... 282 Product Cannot Connect to a Wireless Router or Access Point ..........282 Network Software Cannot Find Product on a Network..............284 Product Does Not Appear in Mac Printer Window ............... 285 Wireless Network Connection is Unstable on a Mac ..............285 Wired Network Connection Becomes Unstable ................
  • Page 11 Incorrect Colors ........................... 314 Solving Scanning Problems ......................315 Scanning Software Does Not Operate Correctly ................. 316 Cannot Start Epson Scan 2 ......................316 Scanning Speed is Slow ......................317 Cannot Save a Scan to a Shared Folder Over a Network............317 Solving Scanned Image Quality Problems ..................
  • Page 12 Binding Arbitration and Class Waiver ....................350 Trademarks ............................353 Copyright Notice..........................354 libTIFF Software Acknowledgment....................354 A Note Concerning Responsible Use of Copyrighted Materials........... 355 Default Delay Times for Power Management for Epson Products ..........355 Copyright Attribution ........................355...

  • Page 13: Et-15000 User's Guide

    ET-15000 User's Guide Welcome to the ET-15000 User's Guide. For a printable PDF copy of this guide, click here.

  • Page 14: Product Basics

    Using the Mopria Print Service Using Fire OS Printing Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets Voice-activated Printing Using the Control Panel See these sections to learn about the control panel and select control panel settings.

  • Page 15: Control Panel Buttons And Lights

    Control Panel Buttons and Lights power button and light home button received fax light LCD screen help button Adjusting the Control Panel Position The LCD Screen Status Icon Information Navigating the LCD Screen Parent topic: Using the Control Panel...

  • Page 16: Adjusting The Control Panel Position

    Adjusting the Control Panel Position You can adjust the position of the control panel to make it easier to access. Raise or lower it to the desired angle as shown. Parent topic: Control Panel Buttons and Lights The LCD Screen...

  • Page 17: Status Icon Information

    Displays various status information; select an icon to check its status or adjust its settings Menu options Select a tab to view different options and settings Setting options Select to perform an action Parent topic: Control Panel Buttons and Lights Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions.

  • Page 18: Navigating The Lcd Screen

    Icons Description Displays the Fax Data Information screen. Displays additional information or instructions, such as loading paper or placing a document on the scanner; select the icon to display the information. There is a problem with the indicated setting; select the icon for information on resolving the problem.

  • Page 19: Entering Characters On The Lcd Screen

    To change a setting, tap anywhere on the setting. To enter a value in a field, tap the field to display the on-screen keyboard. Parent topic: Control Panel Buttons and Lights Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings.
  • Page 20 On-screen keyboard Displays the character count Moves the cursor left or right Switches between uppercase and lowercase characters Switches between characters and numbers or symbols Displays a list of common domain names to choose from Enters a space Select when you are finished Deletes the previous character...

  • Page 21: Viewing Animations

    Numeric keypad Cancels entry and closes the keypad Enters a dash Select when you are finished Enters a space Clears the entered number Deletes the previous number Parent topic: Using the Control Panel Viewing Animations You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot a problem.
  • Page 22 You see a screen like this: 2. Select Troubleshooting if you are experiencing a problem or How To to view instructions on common procedures. 3. Select a topic from the list of available topics and follow the on-screen instructions.

  • Page 23: Changing Lcd Screen Language

    While viewing the topics, you may see screens like this: Displays the current step number and the total number of steps Select the left arrow to view the previous step Indicates your overall progress through the animation Select the right arrow to view the next step Parent topic: Using the Control Panel Changing LCD Screen Language...

  • Page 24: Selecting The Date And Time

    You see a screen like this: 3. Select General Settings. 4. Select Basic Settings. 5. Scroll down and select Language. 6. Select a language. 7. Press the home button to return to the home screen. Parent topic: Using the Control Panel Selecting the Date and Time Select the current date, time, and daylight saving phase in your area, and choose your preferred date and time format.
  • Page 25 You see a screen like this: 3. Select General Settings. 4. Select Basic Settings. 5. Select Date/Time Settings. 6. Select Daylight Saving Time. 7. Select the setting that applies to your area: • Winter: it is winter or your region does not use Daylight Saving Time (DST) •...

  • Page 26: Selecting Your Country Or Region

    14. Use the + and - buttons to enter the time difference between your time zone and UTC (Coordinated Universal Time), then select OK. 15. Press the home button to return to the home screen. Parent topic: Using the Control Panel Selecting Your Country or Region Before using your product, select the country or region in which you are using your product.

  • Page 27: Adjusting Control Panel Sounds

    7. If the setting is correct, select Yes. (If not, select No and retry.) 8. Press the home button to return to the home screen. Parent topic: Using the Control Panel Adjusting Control Panel Sounds You can adjust the sound level heard when you press buttons on the control panel. 1.

  • Page 28: Preventing Pc Connection Via Usb

    7. Select Quiet Mode > Button Press. 8. Select the – or + icon to decrease or increase the sound. 9. Select OK to exit. 10. Press the home button to return to the home screen. Note: You can also adjust the level for various product functions. Parent topic: Using the Control Panel Preventing PC Connection via USB...

  • Page 29: Adjusting The Screen Brightness

    7. Select Yes to restart the printer. Parent topic: Using the Control Panel Adjusting the Screen Brightness You can adjust the brightness of the LCD screen. 1. Press the home button, if necessary. 2. Select Settings. You see a screen like this: 3.

  • Page 30: Product Parts Locations

    1. Press the home button, if necessary. 2. Select Settings. 3. Select General Settings. You see a screen like this: 4. Select Basic Settings. 5. Scroll down and set Operation Time Out to Off. 6. Press the home button to return to the home screen. Parent topic: Using the Control Panel Product Parts Locations...

  • Page 31: Product Parts - Front

    Product Parts - Front Automatic Document Feeder (ADF) cover ADF input tray ADF edge guide ADF document support ADF output tray...
  • Page 32 Document cover Scanner glass Control panel Paper cassette cover Paper support Edge guide Paper tray (rear paper feed) Output tray Paper cassette Edge guide Paper guide extension Parent topic: Product Parts Locations...

  • Page 33: Product Parts - Inside

    Product Parts - Inside Scanner unit Print head Transportation lock Ink tank cover Ink tank cap Ink tank unit Parent topic: Product Parts Locations...

  • Page 34: Product Parts - Back

    Product Parts - Back Maintenance box cover Rear cover AC inlet LAN (Ethernet) port USB port EXT port LINE port Parent topic: Product Parts Locations Using Power Saving Settings Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time.

  • Page 35: Changing The Sleep Timer Settings

    Changing the Sleep Timer Settings You can adjust the time period before your product enters sleep mode and turns off the LCD screen. 1. Press the home button, if necessary. 2. Select Settings. You see a screen like this: 3. Select General Settings. 4.

  • Page 36: Epson Connect Solutions For Smartphones, Tablets, And More

    Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...

  • Page 37: Setting Up Epson Connect Services

    • Epson Email Print • Epson iPrint Mobile App Scan and send a file as an email or upload it to an online service directly from your Epson product with the Epson iPrint Mobile App. Setting Up Epson Connect Services...

  • Page 38: Using Epson Email Print

    Wi-Fi or Wired Networking Using Epson Email Print With Epson Email Print, you can print from any device that can send email, such as your smartphone, tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a PDF, Microsoft Office document, or photo to an email and send it to your product.

  • Page 39: Using The Epson Iprint Mobile App

    Using the Epson iPrint Mobile App Use this free Apple and Android app to print and scan with networked Epson products. Epson iPrint lets you print PDFs, Microsoft Office documents, photos, and web pages over a wireless network. You can scan and save a file on your device, send it as an email, or upload it to an online service such as Box, Dropbox, Evernote, or Google Drive.

  • Page 40: Using Epson Scan To Cloud

    Using Epson Scan to Cloud The Epson Scan to Cloud service allows you to scan and send a file as an email or upload it to an online service directly from your Epson product. Register an email address or online services such as Box, DropBox, Evernote, or Google Drive with your Epson Connect account.

  • Page 41: Using Airprint

    Android Printing Using the Epson Print Enabler You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover your nearby Epson product and print.

  • Page 42: Using The Mopria Print Service

    3. Go to Settings on your Android device, select Printing, and enable the Epson plug-in, if necessary. 4. Connect your Android device to the same wireless network as your product. 5. Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu icon and print whatever is on the screen.

  • Page 43: Using Fire Os Printing

    There is no software to download, no drivers to install, and no cables to connect. Look for the print option in your Windows 10 application to send whatever is on the screen to an Epson product. 1. Connect your Epson product to your wireless network. See the link below.

  • Page 44: Using Epson Print And Scan App With Windows Tablets

    You can use this free app to print photos and scan from your Windows (Windows 8 or higher) Surface RT or Pro tablet with networked Epson products. The Epson Print and Scan app allows you to scan and capture images right to your tablet or to Microsoft OneDrive.
  • Page 45 Related tasks Setting Up Epson Connect Services Related topics Wi-Fi or Wired Networking...

  • Page 46: Wi-Fi Or Wired Networking

    Wi-Fi or Wired Networking See these sections to use your product on a Wi-Fi or wired network. Network Security Recommendations Wi-Fi Infrastructure Mode Setup Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Printing a Network Connection Report Changing or Updating Network Connections Network Security Recommendations To help deter unauthorized access to your product over a network, you should protect your network...

  • Page 47: Wi-Fi Infrastructure Mode Setup

    You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. Epson product Wireless router or access point...

  • Page 48: Selecting Wireless Network Settings From The Control Panel

    Epson website. The installer program guides you through network setup. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.
  • Page 49 You see a screen like this: 6. Select the name of your wireless network or select Enter Manually to enter the name manually. If you are entering the name manually, use the displayed keyboard to enter your network name and enable the password setting to enter the password.
  • Page 50 • To change the case of letters, select • To delete the previous character, select • To enter numbers and symbols, select 123#. • To enter a space, select • To finish entering your network name or password, select OK. 7.

  • Page 51: Wi-Fi Direct Mode Setup

    Connecting to a Mobile Device You can connect a mobile device directly to the printer without a wireless router or access point. Note: Make sure the Epson iPrint Mobile app is installed on your mobile device before connecting to the printer.
  • Page 52 1. Press the home button, if necessary. 2. Select the icon. You see a screen like this: 3. Select Wi-Fi Direct. 4. Select Start Setup. You see this screen:...

  • Page 53: Enabling Wi-Fi Direct Mode (Simple Ap)

    Select Next on the LCD screen to verify the printer information, and then open the Epson iPrint app on your device and select the printer displayed on the LCD screen. Select Complete on the LCD screen.

  • Page 54: Modifying The Wi-Fi Direct Network Name Or Password

    You see a screen like this: 3. Select Wi-Fi Direct. 4. Select Start Setup. 5. Select Start Setup again. 6. Use your computer or wireless device to select the Wi-Fi network name (SSID) displayed on the LCD screen and enter the displayed password. Note: You can also scan the QR Code on the LCD screen to view online setup instructions.
  • Page 55 Note: If you are printing from a computer, make sure you installed the network software as described on the Start Here sheet. 1. Press the home button, if necessary. 2. Select the icon. You see a screen like this: 3. Select Wi-Fi Direct. 4.
  • Page 56 You see this screen: 6. Press the down arrow and do one of the following: • To change the Wi-Fi Direct network name, select Change Network Name and select Yes. Select Change, then use the on-screen keyboard to enter the new network name. •...

  • Page 57: Wi-Fi Protected Setup (Wps)

    8. Use your computer or wireless device to select the Wi-Fi network name (SSID) displayed on the LCD screen, then enter the password shown. Note: Make a note of the SSID and password that appear. 9. Press the home button to return to the home screen. Computers and wireless devices can now access the product using the new network name and password.

  • Page 58: Printing A Network Status Sheet

    You see a screen like this: 3. Select Wi-Fi (Recommended). 4. Select Start Setup or Change Settings. 5. Select Push Button Setup (WPS). 6. Follow the instructions on the LCD screen to complete WPS setup. Note: Make sure you press Start Setup within two minutes of activating WPS on your router. 7.

  • Page 59: Printing A Network Connection Report

    2. Press the home button, if necessary. 3. Select Settings. You see a screen like this: 4. Select General Settings. 5. Select Network Settings. 6. Select Network Status. 7. Select Print Status Sheet. 8. Select Print to print the status sheet. 9.
  • Page 60 2. Press the home button, if necessary. 3. Select Settings. You see a screen like this: 4. Select General Settings. 5. Select Network Settings. 6. Select Connection Check. You see a screen like this:...

  • Page 61: Network Connection Report Codes And Messages

    7. Select Print Check Report > Print to print the network connection report. 8. Press the home button to return to the home screen. Examine any error codes and solutions shown on the network connection report. Network Connection Report Codes and Messages Parent topic: Wi-Fi or Wired Networking Network Connection Report Codes and Messages...
  • Page 62 Error code and message Solution Make sure your router, access point, and/or hub are turned on, and the network cable is securely connected to Confirm that the network cable is your device and to your product. connected and network devices such as hub, router, or access point are turned on.
  • Page 63 Error code and message Solution E-2, E-3, or E-7 Check the following: No wireless network names (SSID) found. • Make sure your router or access point is turned on, and Confirm that the router/access point is is correctly connected to your computer or network turned on and the wireless network (SSID) device.
  • Page 64 Error code and message Solution If the security on your router or access point is not one of the following types, change the type of security on your Security mode (e.g. WEP, WPA) does not router or access point and reset your product's network match the current setting of the printer.
  • Page 65 Error code and message Solution Make sure your computer or network device are turned on. Also make sure that you can access the Internet and Confirm the connection and network setup other devices on the same network from the devices you of the PC or other device.
  • Page 66 Error code and message Solution E-12 Make sure other devices on the network are turned on and do the following: Confirm the following: • Make sure the IP address, subnet mask, and default -Entered security key/password is correct gateway addresses are correct, if you are entering them -Index of the security key/password is set to manually.

  • Page 67: Changing Or Updating Network Connections

    Network Environment Messages Message Solution The Wi-Fi environment needs to be Move your product closer to your router or access point, improved. Turn the wireless router off and and remove any obstacles between them. Then turn off then turn it on. If the connection does not your router or access point, wait about 10 seconds, and improve, see the documentation for the turn it back on again.

  • Page 68: Changing A Usb Connection To A Wi-Fi Connection

    Wi-Fi connection. 1. Disconnect the USB cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections...

  • Page 69: Connecting To A New Wi-Fi Router

    1. Do one of the following: • Windows: Uninstall your product software. • Mac: Go to the next step. 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic:...
  • Page 70 You see a screen like this: 3. Select Wi-Fi (Recommended). 4. Select Change Settings. 5. Select Others. 6. Select Disable Wi-Fi. 7. Select Start Setup to disable Wi-Fi. 8. When finished, press the home button to return to the home screen. Parent topic: Changing or Updating Network Connections...

  • Page 71: Loading Paper

    Loading Paper in the Paper Tray Paper Loading Capacity Double-sided Printing Capacity Borderless Paper Type Compatibility Compatible Epson Papers Paper or Media Type Settings - Printing Software Selecting the Paper Settings - Control Panel Selecting the Default Paper Source Settings Loading Paper in the Cassette You can load paper up to this size in the paper cassette: Legal (8.5 ×...
  • Page 72 3. Pull out the paper cassette until it stops. Note: The paper cassette cannot be removed. 4. Squeeze the tab on the right edge guide and slide the edge guides outward.
  • Page 73 5. Do one of the following: • Insert paper in the cassette with the glossy or printable side facedown and slide it in until it stops. • For legal- or 8.5 × 13 inches (216 × 330 mm) paper, extend the legal paper guide and load paper using the guide line as shown.
  • Page 74 • Insert up to 10 envelopes, printable side facedown and flap edge right, as shown. Note: Make sure the paper is loaded against the front edge guide and not sticking out from the rear of the cassette. 6. Slide the edge guides against the paper, but not too tightly. Note: Make sure the paper fits under the tabs on the edge guides.
  • Page 75 8. Select the size and type of the paper you loaded on the product LCD screen. If your paper size is not displayed, select User Defined. Note: If you are printing on letterhead, select Letterhead as the paper type. If you select Letterhead and you are printing on paper that is smaller than the printer driver setting, make sure you select the correct paper size setting or the printer may print beyond the edges of the paper.

  • Page 76: Loading Paper In The Paper Tray

    Parent topic: Loading Paper Related references Paper Loading Capacity Related tasks Selecting the Default Paper Source Settings Loading Paper in the Paper Tray You can print documents on a variety of paper types and sizes from the paper tray (rear paper feed). 1.
  • Page 77 3. Do one of the following: • Insert one sheet of paper printable side up and short edge first, in the center of the paper tray. • Load one envelope in the center of the paper tray. Load it printable side up and flap edge left.
  • Page 78 • Load one sheet of loose-leaf or other paper with holes facing as shown. You can load one sheet at a time in only these sizes: Letter (8.5 × 11 inches [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 ×...

  • Page 79: Paper Loading Capacity

    Always follow these paper loading guidelines: • Load only one sheet or envelope at a time. • Load paper short edge first and printable side up. • Load letterhead or pre-printed paper top edge first. • If you have trouble loading an envelope, press it flat before loading it. •...
  • Page 80 1200 mm]): — User-defined (7.2 × 10.1 inches 1 sheet [182 × 257 mm] to 8.5 × 11.7 inches [215.9 x 297 mm]): 1 sheet Epson Bright White Pro Paper 200 sheets Epson Bright White Premium Paper Epson Multipurpose Plus Paper...

  • Page 81: Double-Sided Printing Capacity

    Paper You cannot print double-sided on the following paper types: • Epson Presentation Paper Matte • Epson Premium Presentation Paper Matte • Epson Premium Presentation Paper Matte Double-sided • Epson Ultra Premium Presentation Paper Matte • Envelopes Parent topic: Loading Paper...

  • Page 82: Borderless Paper Type Compatibility

    • Epson Presentation Paper Matte • Epson Photo Paper Glossy • Epson Premium Photo Paper Glossy • Epson Ultra Premium Photo Paper Glossy • Epson Premium Photo Paper Semi-gloss • Epson Premium Presentation Paper Matte • Epson Premium Presentation Paper Matte Double-sided •...

  • Page 83: Compatible Epson Papers

    (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Paper Type Size Part number Sheet count Epson Bright White Pro Paper Letter (8.5 ×...

  • Page 84: Paper Or Media Type Settings - Printing Software

    Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Letterhead paper Letterhead Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Photo Paper Glossy...

  • Page 85: Paper Or Media Type Settings - Control Panel

    Parent topic: Loading Paper Paper or Media Type Settings - Control Panel For this paper Select this Paper Type setting Plain paper Plain Paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Letterhead paper Letterhead...

  • Page 86: Selecting The Default Paper Source Settings

    For this paper Select this Paper Type setting Epson Ultra Premium Photo Paper Glossy Ultra Glossy Epson Premium Photo Paper Glossy Prem. Glossy Epson Photo Paper Glossy Epson Premium Photo Paper Semi-gloss Prem. Semi-Gloss Epson Presentation Paper Matte Presentation Matte Epson Premium Presentation Paper Matte Prem.
  • Page 87 Paper Source Available settings Description Settings option Paper Setting Various Select the paper size and type for each paper source Paper Tray Select On to give printing priority to paper loaded in the Priority paper tray (rear paper feed slot) A4/Letter Auto Select On to switch the selected paper size to match the Switching...

  • Page 88: Placing Originals On The Product

    Placing Originals on the Product Follow the instructions here to place your original documents or photos on the product. Caution: Do not place anything on top of your product or use its cover as a writing surface to avoid damaging it. Placing Originals on the Scanner Glass Placing Originals in the Automatic Document Feeder Related topics...
  • Page 89 1. Open the document cover. 2. Place your original facedown on the scanner glass with the top facing into the corner. Slide the original to the edges of the indicated corner. Note: The edges of your original may be cropped by 0.06 inch (1.5 mm) from the edge of the scanner glass.

  • Page 90: Placing Originals In The Automatic Document Feeder

    3. Close the document cover gently to keep your original in place. Caution: Do not push down on the document cover or scanner glass or you may damage the product. Remove your originals after scanning. If you leave the originals on the scanner glass for a long time, they may stick to the glass surface.
  • Page 91 2. Slide the ADF edge guide outward. 3. Fan your stack of originals and tap them gently on a flat surface to even the edges. 4. Insert the originals into the ADF faceup and short edge first.

  • Page 92: Adf Original Document Specifications

    Note: Do not load originals above the arrow mark on the ADF edge guide. 5. Slide the ADF edge guide against the originals, but not too tightly. ADF Original Document Specifications Parent topic: Placing Originals on the Product Related references Copying Options Related topics Copying...
  • Page 93 Paper type Paper size Paper weight Loading capacity Plain paper Letter (8.5 × 11 inches 17 to 24 lb Approximately 35 sheets [216 × 279 mm]) (64 to 95 g/m²) A4 (8.3 × 11.7 inches [210 × 297 mm]) Legal (8.5 × 14 inches 10 sheets [216 ×...

  • Page 94: Copying

    Copying ID Cards or Borderless Photos Copying Options Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper, including Epson special papers. 1. Place your original document or photo on the scanner glass or in the ADF.

  • Page 95: Copying Id Cards Or Borderless Photos

    9. When you are ready to copy, select Copy. Note: To cancel printing, select Cancel on the LCD screen. Parent topic: Copying Related references Compatible Epson Papers Copying Options Paper Loading Capacity Related topics Loading Paper Placing Originals on the Product Copying ID Cards or Borderless Photos You can copy both sides of an ID card onto a single sheet of paper.

  • Page 96: Copying Options

    You see a screen like this: 5. Select the Advanced Settings tab. 6. Enable one of these options: • ID Card Copy: Scan and copy both sides of an ID card onto one side of the paper. • Borderless Copy: Copy a photo with borders and remove the borders from the copy. 7.
  • Page 97 Copying option Available settings Description Color option B&W Select B&W to copy in black-and-white or Color to copy in color. Color 2-Sided 1>1-Sided Select to make 2-sided copies. When you select 1>2-Sided, also select the orientation and binding edge for your 1>2-Sided originals or copies.
  • Page 98 Copying option Available settings Description ID Card Copy Select On to copy both sides of an ID card onto one side of a sheet of paper Borderless Copy Off Select On to copy without margins around the edges. The image is enlarged a little to remove margins from the edges of the paper.

  • Page 99: Printing From A Computer

    You can print with your product using any Windows application, as described in these sections. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...

  • Page 100: Selecting Basic Print Settings - Windows

    Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to print. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command.
  • Page 101 4. For the Paper Source setting, select where you loaded the paper you want to print on. 5. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size. The Quality setting will be set to Standard.

  • Page 102: Paper Source Options - Windows

    16. To reduce noise during printing when you select Plain Paper/Bright White Paper, select On in the Quiet Mode menu. Note: Enabling Quiet Mode may reduce printing speed. Paper Source Options - Windows Print Quality Options - Windows Multi-Page Printing Options - Windows Parent topic: Printing with Windows Related references...

  • Page 103: Multi-Page Printing Options - Windows

    High For photos and graphics with high print quality. More Settings Opens a window that lets you choose among levels of speed and quality. Parent topic: Selecting Basic Print Settings - Windows Multi-Page Printing Options - Windows You can select any of the available options in the Multi-Page menu to set up your multi-page print job. 2-Up, 4-Up, 6-Up, 8-Up, 9-Up, and 16-Up Prints several pages on one sheet of paper.
  • Page 104 You see this window: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab.

  • Page 105: Double-Sided Printing Options - Windows

    5. Click the Print Density button. You see this window: 6. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 7. If necessary, select the Adjustments options you want to use. 8.

  • Page 106: Print Density Adjustments - Windows

    Binding Edge Options Select a setting that orients double-sided print binding in the desired direction. Binding Margin Options Select options that define a wider margin to allow for binding. Start Page Selects whether printing starts on the front or back page. Create Folded Booklet Options Select the Booklet checkbox and a binding option to print double-sided pages as a booklet.

  • Page 107: Selecting Additional Layout And Print Options - Windows

    Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options: •...
  • Page 108 • Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software. • Select Image Options to access additional settings for improving printed images. 3. To add the following features, click the Watermark Features button: •...

  • Page 109: Custom Color Correction Options - Windows

    Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones.

  • Page 110: Image Options And Additional Settings - Windows

    Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional Settings - Windows You can select any of the Image Options and Additional Settings to customize your print.

  • Page 111: Header/Footer Settings - Windows

    Bidirectional Printing Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print quality. Mirror Image Flips the printed image left to right. Parent topic: Selecting Additional Layout and Print Options - Windows Header/Footer Settings - Windows You can select any of the Header/Footer Settings options to add headers or footers when you print.

  • Page 112: Selecting A Printing Preset - Windows

    You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Document Name • Collate Number • Page Number • Text You can also adjust the text settings for the printed information. Note: The user name, computer name, date, and time come from the Windows Control Panel on your computer.
  • Page 113 You see the available Printing Presets on the left: 2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Click on a preset to change its settings, or use any of the available options on the screen to control your printing presets.

  • Page 114: Selecting Extended Settings - Windows

    Selecting Extended Settings - Windows You can select additional settings that apply to all the print jobs you send to your product. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click 2.

  • Page 115: Extended Settings - Windows

    Printing with Windows Extended Settings - Windows You can select these settings on the Extended Settings window. Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues. Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper.

  • Page 116: Printing Your Document Or Photo - Windows

    Page Rendering Mode Increases print speed when printing is extremely slow or the print head stops during printing. Print as Bitmap Increases print speed when printing is extremely slow or the print head stops during printing, and other settings do not help. Skip Blank Page Ensures that your product does not print pages that contain no text or images.

  • Page 117: Locking Printer Settings - Windows

    You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Parent topic: Printing with Windows Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes. 1.
  • Page 118 • Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, then right-click your product and select Properties. 2. Click the Optional Settings tab. Note: You can prevent access to the Optional Settings tab by changing the user or group permissions in the Security tab.

  • Page 119: Locked Setting Options

    Locked Setting Options Select the options you want to use for any locked print settings. Setting Options Description Anti-Copy Various data items Lets you select the data to use for the pattern or prohibit anti- Pattern copy patterns Add/Delete Lets you add or delete a customized anti-copy pattern Settings Lets you select the arrangement, size, and other settings for the custom anti-copy pattern...

  • Page 120: Selecting Default Print Settings - Windows

    Setting Options Description All Document — Lets you lock all print settings Settings Parent topic: Locking Printer Settings - Windows Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session.

  • Page 121: Changing The Language Of The Printer Software Screens

    3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session. Changing the Language of the Printer Software Screens Parent topic: Printing with Windows...

  • Page 122: Changing Automatic Update Options

    You see the maintenance options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Selecting Default Print Settings - Windows Changing Automatic Update Options...

  • Page 123: Printing With The Built-In Epson Driver - Windows 10 S

    Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your product. To print with additional settings, download and install the Epson Print and Scan utility from the Windows Store.

  • Page 124: Selecting Print Settings - Windows 10 S

    Parent topic: Printing from a Computer Selecting Print Settings - Windows 10 S Select the settings for your print job in your Windows 10 S application. 1. Open a document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command.
  • Page 125 4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button. You see a window like this: 6.
  • Page 126 10. Select the Layout tab. 11. Select the orientation of your document as the Orientation setting.

  • Page 127: Printing On A Mac

    14. Click OK or Print to start printing. Parent topic: Printing with the Built-in Epson Driver - Windows 10 S Printing on a Mac You can print with your product using any Mac printing program, as described in these sections.

  • Page 128: Selecting Basic Print Settings - Mac

    Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac Managing Color - Mac Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document or photo you want to print.
  • Page 129 You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
  • Page 130 6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7.
  • Page 131 You see these settings: Note: The available print settings and appearance of the print window may be different than those covered here, depending on the Mac OS version and the application you are using. 9. Select the Paper Source you wish to print from. 10.

  • Page 132: Paper Source Options - Mac

    Related tasks Selecting Page Setup Settings - Mac Printing Your Document or Photo - Mac Paper Source Options - Mac You can select any of the available options in the Paper Source menu to print on the paper loaded in that source.

  • Page 133: Selecting Page Setup Settings - Mac

    Expansion If you selected a borderless paper size setting, this option adjusts the image expansion settings to control printing at the edges of borderless prints. Grayscale Prints text and graphics in black or shades of gray. Mirror Image Lets you flip the printed image horizontally. Note: If you select the Min option for the Expansion setting, you may see white borders on your printed photo.

  • Page 134: Selecting Print Layout Options - Mac

    Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop-up menu and selecting a scaling option. Parent topic: Printing on a Mac Selecting Print Layout Options - Mac You can select a variety of layout options for your document or photo by selecting Layout from the pop- up menu on the print window.
  • Page 135 Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network. This screen may be different, depending on the Mac OS version you are using. 1. Select one of the Two-sided Printing options. 2.

  • Page 136: Double-Sided Printing Options And Adjustments - Mac

    4. Print a test copy of your double-sided document to test the selected settings. 5. Follow any instructions displayed on the screen during printing. Double-sided Printing Options and Adjustments - Mac Parent topic: Printing on a Mac Double-sided Printing Options and Adjustments - Mac You can select any of the available options in the Two-sided Printing Settings pop-up menu to set up your double-sided print job.

  • Page 137: Color Matching And Color Options - Mac

    Color Matching and Color Options - Mac You can select these settings on the Color Matching and Color Options menus. Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer software or turn off color management. ColorSync Prints using standard color profiles for your product and paper to help match image colors.

  • Page 138: Selecting Printing Preferences - Mac

    Color Options Settings Manual Settings Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select settings for Brightness, Contrast, Saturation, and individual color tones. You can also select a color Mode setting for printing photos and graphics and the Fix Red-Eye setting to reduce or remove red- eye in photos.

  • Page 139: Printing Preferences - Mac

    You see a screen like this: 4. Select any of the available printing preferences. 5. Click OK. Printing Preferences - Mac Parent topic: Printing on a Mac Printing Preferences - Mac You can select these settings on the Options or Driver tab. Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper.

  • Page 140: Printing Your Document Or Photo - Mac

    Bidirectional printing Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print quality. Output documents for filing Outputs all landscape, portrait, 1-sided, and 2-sided documents in the same orientation for easier filing. Remove white borders Removes white margins that may appear when you print borderless photos. Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions.

  • Page 141: Checking Print Status - Mac

    Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing on a Mac Related tasks Selecting Basic Print Settings - Windows Selecting Page Setup Settings - Mac Selecting Print Layout Options - Mac Selecting Printing Preferences - Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status.

  • Page 142: Cancelling Printing Using A Product Button

    You see the print status window: 2. Select the following options as necessary for your Mac OS version: • To cancel printing, click the print job and click or Delete. • To pause a print job, click the print job and click or Hold.

  • Page 143: Scanning

    Starting a Scan Using the Product Control Panel Changing Default Scan Job Settings Starting a Scan Using Epson ScanSmart Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Starting a Scan from a Smart Device...

  • Page 144: Scanning To A Connected Computer

    • Computer lets you scan to a connected computer using your saved scan settings. • Cloud sends your scanned files to a destination that you have registered with Epson Connect. • WSD lets you manage network scanning in Windows 10, Windows 8.x, Windows 7, or Windows Vista (English only).
  • Page 145 Event Manager and automatically scan using those settings on your product control panel. Note: Be sure you have installed Epson ScanSmart, Epson Scan 2, and Event Manager on your computer before scanning to your computer. 1. Place your original on the product for scanning.

  • Page 146: Scanning To The Cloud

    Mac. 7. Select Send on the LCD screen to start scanning. Epson ScanSmart opens and your product scans your original and saves the scanned file to your computer. Note: Click Help in Epson ScanSmart for detailed information.
  • Page 147 4. Select Cloud. You see a screen like this: Note: You must register your product with Epson Connect to select a destination. 5. Press the OK button to select a destination. 6. Change any of the displayed settings on the Scan tab as necessary.

  • Page 148: Setting Up A Wsd Port (Windows 7/Windows Vista)

    8. On the Scan tab, select Upload to start scanning. Your product scans your original and saves the scanned file to the selected destination. Parent topic: Starting a Scan Using the Product Control Panel Setting Up a WSD Port (Windows 7/Windows Vista) You can scan to a networked Windows computer using WSD (Web Services for Devices).

  • Page 149: Scanning Using Wsd - Windows

    Scanning Using WSD - Windows You can scan originals to a computer from the product control panel using WSD (Web Services for Devices) for network scanning in Windows. Note: To use this feature on Windows 7 or Windows Vista, you must first set up WSD on the computer. See Windows help for instructions.
  • Page 150 Note: Not all options or settings may be available, depending on the Scan to option selected. Scan to setting Available options Description Color mode Color Select whether to scan images in color or black and white B&W File format JPEG Select for photos Select for documents Scan Area...

  • Page 151: Changing Default Scan Job Settings

    Start > All Programs or Programs > Epson Software > Event Manager. • Mac: Open the Applications folder, click Epson Software, and select Event Manager. 2. Open the Scanner (Windows) or Select Scanner (Mac) drop-down list and select your product, if necessary.

  • Page 152: Starting A Scan Using Epson Scansmart

    You see a screen like this: Parent topic: Starting a Scan Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file.
  • Page 153 Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.
  • Page 154 You see an Epson Scan 2 window like this:...

  • Page 155: Starting A Scan From A Scanning Program

    Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
  • Page 156 You see an Epson Scan 2 window like this:...

  • Page 157: Starting A Scan From A Smart Device

    Starting a Scan Starting a Scan from a Smart Device You can start a scan from a smart device using the Epson iPrint app. You can save the scanned document to your device or a cloud service, e-mail it, or print it.
  • Page 158 • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Epson ScanSmart. • Mac: Open the Applications folder, open the Epson Software folder, and select Epson ScanSmart. You see a screen like this: 3.
  • Page 159 The original is scanned. When scanning is complete, you see a screen like this: 5. You can review, edit, or reorder the scanned images as follows: • Select + Scan to scan more originals. • Select Delete to delete selected scanned images. •...

  • Page 160: Saving A Scan

    You see a screen like this: 8. Select an option to save, send, or print the scanned images. See the links below. Saving a Scan Attaching a Scan to Email Sending a Scan to a Cloud Service Printing a Scan Parent topic: Starting a Scan Saving a Scan...

  • Page 161: Attaching A Scan To Email

    • Select the folder on your computer where the document is saved. 4. Click Save. Parent topic: Scanning a Document in Epson ScanSmart Attaching a Scan to Email You can attach a scanned image to an email as a file attachment.

  • Page 162: Sending A Scan To A Cloud Service

    4. Click Attach to E-mail. Your email program opens with the file attached to a new email. Parent topic: Scanning a Document in Epson ScanSmart Sending a Scan to a Cloud Service You can upload scanned images to a cloud service.

  • Page 163: Printing A Scan

    You see a screen like this: 3. Log in to your account. Note: You may need to allow Epson ScanSmart access to your account. The first time you log in, you may be prompted to enter an authentication code. 4. Change the settings as follows: •...
  • Page 164 You see a screen like this: 3. Change the settings as follows: • Select the Epson printer and change the print settings, if necessary. • Select the number of copies you want to print. • If you also want to save a copy of the scanned image to your computer, click the checkbox.

  • Page 165: Selecting Epson Scansmart Settings

    Starting a Scan Changing the Epson Product If you are using more than one Epson product with Epson ScanSmart, you can change the product that you are using with your computer. Note: A product connected to your computer via USB takes priority over a product with a Wi-Fi connection.

  • Page 166: Changing The Scan Settings

    2. Select the Epson product you want to use with your computer and click OK. Parent topic: Selecting Epson ScanSmart Settings Changing the Scan Settings You can change detailed scan settings such as the resolution, document size, and more. Note: If you select Auto Mode, you cannot change the scan settings.

  • Page 167: Changing The File Name Settings

    You see a screen like this: 3. Change the settings as necessary and click Save. Parent topic: Selecting Epson ScanSmart Settings Changing the File Name Settings You can change the default file naming method for your scans.
  • Page 168 1. Click the Settings button. You see a screen like this: 2. Click the File Name Settings tab.

  • Page 169: Changing The Save Settings

    • Select the date format. • Select a numbering format as the counter format. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Changing the Save Settings You can change the file type options for saving your scans. 1. Click the...
  • Page 170 You see a screen like this: 2. Click the Save Settings tab.

  • Page 171: Save Settings

    4. Click Open folder after saving to open the file folder after a file is saved. 5. Click Close. Parent topic: Selecting Epson ScanSmart Settings Save Settings You can change the settings for how scanned images are saved. PDF Options...

  • Page 172: Customizing Action Icons

    Parent topic: Selecting Epson ScanSmart Settings Customizing Action Icons You can customize which scan action icons appear on the Select Action screen. Note: You can also customize them by clicking the Customize icon on the Select Action screen.
  • Page 173 You see a screen like this: 2. Click the Customize Actions tab.

  • Page 174: Scanning In Epson Scan 2

    Documents folder, or open it in your scanning program. You can preview the scanned image and select or change settings as necessary. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
  • Page 175 You see this window:...
  • Page 176 7. Select the Correct Document Skew setting to correct skewed originals, image contents, or both. 8. Click the Preview button. Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window. 9. Reinsert your original into the ADF, if necessary.

  • Page 177: Additional Scanning Settings - Main Settings Tab

    Starting a Scan Additional Scanning Settings - Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen. Rotate Rotates the original image clockwise to the desired angle before scanning it.
  • Page 178 Corrects shadowing around the edges of the image by filling the shadows with black or white. Dual Image Output Scans the original image twice using different output settings (Windows only). Watermark Adds a watermark to a scanned image. Parent topic: Scanning in Epson Scan 2...

  • Page 179: Saving Scanned Documents As A Searchable Pdf Using Epson Scan 2

    Optical Character Recognition (OCR) and then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure to also install this component if you want to perform OCR.

  • Page 180: Image Format Options

    Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on the Epson Scan 2 Image Format Options window. Not all image formats have options. BITMAP (*.bmp) A standard image file format for most Windows programs.

  • Page 181: Scan Resolution Guidelines

    If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the resolution from the default resolution set by Epson Scan 2. Follow these guidelines to determine the resolution setting you need: •...

  • Page 182: Faxing

    Faxing See these sections to fax using your product. Note: This product allows you to store names, telephone numbers, and fax data in its memory even when the power is turned off. Make sure you restore all of the default settings if you give away or dispose of the product.
  • Page 183 1. Connect a phone cable to your telephone wall jack and to the LINE port on your product. Note: If you have a DSL or ISDN connection, you must connect the appropriate DSL filter, or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your product.
  • Page 184 2. If you are connecting a telephone or answering machine to your product using a second phone cable, remove the cap from the EXT port on your product.

  • Page 185: Setting Up Fax Features

    Any phone or answering machine must be connected to the EXT port for your product to detect an incoming fax call when the phone is picked up. Epson cannot guarantee compatibility with VoIP, cable phone systems, or fiberoptic digital services such as FIOS.

  • Page 186: Setting Up Basic Fax Features

    Note: If you leave your product unplugged for a long period of time, you may need to reset the date and time settings for faxes. Setting Up Basic Fax Features Selecting Advanced Fax Settings Setting Up the Fax Utility - Windows Setting Up Fax Features Using the Fax Utility - Mac Parent topic: Faxing...
  • Page 187 You see a screen like this: 3. Make sure a phone line is connected and select Proceed. 4. Use the displayed keyboard to enter the sender name for your fax source, such as your name or a business name. You can enter up to 40 characters. Select OK when finished. 5.

  • Page 188: Selecting The Line Type

    • If you did not connect an external telephone or answering machine, select No and go to step 9. (Receive Mode is automatically set to Auto; otherwise you cannot receive faxes.) 8. On the next Receive Mode Setting screen, select Yes to receive faxes automatically or select No to receive faxes manually.

  • Page 189: Setting The Number Of Rings To Answer

    You see a screen like this: 3. Set the switch to Use to activate the setting. 4. Select Access Code. 5. Use the numeric keypad to enter the access code, such as 9, and select OK. Parent topic: Setting Up Basic Fax Features Setting the Number of Rings to Answer If you connect an external answering machine and select to receive faxes automatically, make sure the Rings to Answer setting is correct.

  • Page 190: Selecting Advanced Fax Settings

    You see a screen like this: 3. Select the number of rings and select OK. Make sure to select a number higher than the number of rings your answering machine is set to for answering a call. Note: An answering machine picks up every call faster than the product, but the product can detect fax tones and start receiving faxes.

  • Page 191: Receive Settings - Fax

    You see a screen like this: 5. Select the group of settings you want to change. Receive Settings - Fax Fax Report Options Basic Settings - Fax Security Settings - Fax Parent topic: Setting Up Fax Features Receive Settings - Fax Select the fax output or print options you want to use for incoming faxes.
  • Page 192 Setting Options Description Save to Computer Converts received faxes to PDFs and saves them on a computer connected to the product Yes and Print Print Settings Setting Options Description Auto Reduction Select to reduce the size of large received faxes to fit on the paper size Select to print large incoming faxes at their original size on multiple sheets, if necessary...

  • Page 193: Fax Report Options

    Setting Options Description Print Suspend Time Select On to set a time period to stop automatic printing of faxes or reports and save received faxes in the product’s memory. (Make sure there is enough Time to Stop free memory before using this function.) Time to Restart Quiet Mode Select On to reduce noise during printing.
  • Page 194 Setting Options Description Turns on Error Correction Mode (ECM) to automatically correct errors in sent or received fax data Turns off Error Correction Mode (ECM); color faxes cannot be sent or received Dial Tone Detection Automatically dials the number you enter for faxing when the product detects a dial tone Turns off automatic dial tone detection, which may be necessary if the product is connected to a PBX...

  • Page 195: Security Settings - Fax

    Setting Options Description Rings to Answer 1 to 9 Sets the number of rings before your product receives a fax. If Receive Mode is set to Auto and an answering machine is connected to the product, make sure this setting is set higher than the number of rings your answering machine is set to answer a call.

  • Page 196: Setting Up The Fax Utility - Windows

    1. Do one of the following: • Windows 10: Click and select EPSON Software. • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or Start > Programs or All Programs > EPSON Software. 2. Select FAX Utility.
  • Page 197 The first time you use the FAX Utility, you see this introduction window: 3. Read about the FAX Utility and click Return to the main window at the bottom of the window.

  • Page 198: Setting Up Fax Features Using The Fax Utility - Mac

    You see this window: 4. Click Select Printer and follow the on-screen instructions to transfer your product's fax settings to the FAX Utility. Note: For detailed information, click Help or Open Online Help. Parent topic: Setting Up Fax Features Setting Up Fax Features Using the Fax Utility - Mac You can set up your fax header and select your fax settings using the FAX Utility for Mac.

  • Page 199: Setting Up Contacts And Contact Groups

    1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select the FAX option for your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2.

  • Page 200: Setting Up Contacts Using The Product Control Panel

    Setting Up Contacts Using the Product Control Panel You can set up your contacts and contact groups using the control panel on your product. Creating a Contact Editing or Deleting a Contact Creating a Contact Group Editing or Deleting a Contact Group Parent topic: Setting Up Contacts and Contact Groups Creating a Contact...
  • Page 201 You see a screen like this: 4. Select Add Entry. 5. Select Add Contact. You see a screen like this: 6. Select the registry number you want to use for the contact you are adding. 7. Select the Name field, use the displayed keyboard to enter the contact name (up to 30 characters), and select OK.

  • Page 202: Editing Or Deleting A Contact

    8. Select the Index Word field, use the displayed keyboard to enter a word to use when searching for an entry (up to 30 characters), and select OK. (This field is optional.) 9. Select the Fax Number field, and use the numeric keypad to enter the fax number, and select OK. You can enter up to 64 characters.

  • Page 203: Creating A Contact Group

    You see a screen like this: 5. Do one of the following: • To delete the contact, select Delete and select Yes on the confirmation screen. • To edit the contact, select Edit, and change the contact information as necessary. Select OK when finished.
  • Page 204 You see a screen like this: 3. Select Contacts. 4. Select Add Entry. 5. Select Add Group. You see a screen like this: 6. Select the registry number you want to use for the group you are adding. 7. Select the Group Name field, use the displayed keyboard to enter the group name (up to 30 characters), and select OK.

  • Page 205: Editing Or Deleting A Contact Group

    8. Select the Index Word field, use the displayed keyboard to enter a word to use when searching for a group (up to 30 characters), and select OK. (This field is optional.) 9. Select Contact(s) Added to the Group. You see your contacts list. 10.

  • Page 206: Sending Faxes

    4. Select the icon next to the group you want to edit or delete. You see a screen like this: 5. Do one of the following: • To delete the group, select Delete and select Yes on the confirmation screen. •...

  • Page 207: Sending A Fax Using The Keypad, Contact List, Or History

    Fax Sending Options Sending a Fax at a Specified Time Parent topic: Sending Faxes Related tasks Selecting the Line Type Related topics Setting Up Contacts Using the Product Control Panel Placing Originals on the Product Sending a Fax Using the Keypad, Contact List, or History You can send a fax from your product control panel by entering the fax number, or selecting the number from either the contact list or fax history.
  • Page 208 4. Do one of the following to select fax recipients: • Manually enter a fax number: Select Keypad, enter a fax number using the numeric keypad, and select OK when done. To add another fax number, repeat this step; the number of multiple recipients appears in the upper right corner of the LCD screen.

  • Page 209: Fax Sending Options

    Parent topic: Sending Faxes from the Product Control Panel Fax Sending Options While sending a fax, you can select Fax Settings and select these options. Setting Options Description Resolution Standard Adjusts the scan resolution and print quality of outgoing faxes Fine Photo Density...

  • Page 210: Sending A Fax At A Specified Time

    Setting Options Description Send Fax Later Select On to send the current fax at a selected time Add Sender Includes a header, your phone number, or a Information destination list in the selected location on Outside of Image your outgoing faxes Inside of Image Transmission Print on Error...
  • Page 211 You see a screen like this: 4. Enter a fax number or select a number from the Contacts or Recent list. 5. Select the Fax Settings tab. 6. Select Send Fax Later. 7. Select On. 8. Select Time, use the numeric keypad on the LCD screen to enter your desired time, and select OK, then select OK again.

  • Page 212: Sending Faxes Using The Fax Utility - Windows

    Sending Faxes Using the Fax Utility - Windows You can send a fax from a printing program in Windows. You can fax up to 100 pages at a time, including a cover sheet. 1. Open the file you want to fax and select the print command. You see a window like this: 2.
  • Page 213 If you’re faxing for the first time, you see a window like this one: 6. Enter your sender information so that recipients can identify the origin of the fax. Then click OK to save the sender information.

  • Page 214: Sending Faxes Using The Fax Utility - Mac

    7. Enter the recipient's name and fax number or select a recipient from the phonebook, then click Next. Note: For detailed instructions on using the Epson FAX Utility, click Help. 8. Select a cover sheet and enter a subject and message, then click Next.
  • Page 215 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. Select your product FAX option as the Printer setting. 4.
  • Page 216 You see this window: 7. Do one of the following to choose your recipient: • Select a name or group from the Recipient List. • Enter a name, company, and fax number and click the + button. • Click the icon and select a recipient from your address book.

  • Page 217: Dialing Fax Numbers From A Connected Telephone

    You see this window: 9. Select the Color and Image Quality settings you want to use for your fax. 10. Click Fax. Parent topic: Sending Faxes Dialing Fax Numbers from a Connected Telephone If you connected a telephone to the EXT port on your product, you can send a fax by dialing the fax number from the connected telephone.

  • Page 218: Receiving Faxes

    3. Dial the fax number from the connected telephone. Speak to the recipient if necessary. Note: If you are using a pre-paid calling card, enter the number and password required to use the card before entering the destination fax number. 4.

  • Page 219: Receiving Faxes Automatically

    If you connected a telephone to your product so you can use the same phone line for faxes and voice calls, you can also set your product to receive faxes manually. This allows you to check for a fax tone using the telephone and press a button on your product to receive the fax.

  • Page 220: Receiving A Fax By Polling

    4. Select Send/Receive. 5. Select Receive. 6. Select the icon to start receiving the fax. 7. Hang up the telephone. Parent topic: Receiving Faxes Related tasks Receiving Faxes Automatically Receiving a Fax by Polling You can use polling to receive a fax from another fax machine (such as a fax information service). Note: You cannot use polling to receive a fax from a fax information service that uses audio guidance.

  • Page 221: Saving And Viewing Received Faxes

    6. Enter the fax number you expect to receive the fax from. 7. Select Polling to start receiving the fax. Parent topic: Receiving Faxes Saving and Viewing Received Faxes You can save received faxes in your product's memory and view them on the LCD screen. The inbox can hold up to 100 documents but can vary depending on the file size of the documents.

  • Page 222: Checking Fax Status

    9. Select the fax you want to view. You see the fax displayed on the screen. 10. Select the icon. 11. Select one of the printing or deleting options, and follow the on-screen instructions. Note: Delete faxes after you print or view them to prevent the product's memory from filling up. When the memory is full, you can only print or reject incoming faxes.

  • Page 223: Printing Fax Reports

    4. Select Transmission Log and select the fax job you want to check. Note: If you see a numbered icon above the icon on your product's LCD screen or the received fax light is flashing, received faxes have been temporarily saved to the product's memory. Parent topic: Faxing Printing Fax Reports...

  • Page 224: Fax Report Options

    Fax Report Options Select the fax report or list you want to print. Last Transmission Print a report on the previous fax that was sent or received through polling. You can use the Fax Settings > Transmission Report setting to print the report automatically. Fax Log View or print a report on recent fax transmissions.

  • Page 225: Refilling Ink And Replacing The Maintenance Box

    Ink Refilling Precautions • Use ink bottles with the correct part number for this product. • Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer. • This product requires careful handling of ink. Ink may splatter when the ink tanks are filled or refilled...
  • Page 226 • Epson recommends filling all ink tanks to the upper line when the product is not operating. • For optimum printing results, refill the ink tanks to the upper line at least once a year.

  • Page 227: Checking The Ink And Maintenance Box Levels

    Parent topic: Refilling Ink and Replacing the Maintenance Box Checking the Ink and Maintenance Box Levels Your product and software will let you know when to refill an ink tank or replace the maintenance box. Checking the Ink Levels on Your Product Checking Maintenance Box Status on the LCD Screen Checking Ink and Maintenance Box Levels - Windows Checking Ink and Maintenance Box Levels - Mac...

  • Page 228: Checking Maintenance Box Status On The Lcd Screen

    Parent topic: Checking the Ink and Maintenance Box Levels Related tasks Refilling the Ink Tanks Checking Maintenance Box Status on the LCD Screen You can check the status of your maintenance box using your product's LCD screen. 1. Press the home button, if necessary.
  • Page 229 2. Refill any ink tank or replace the maintenance box as needed. Note: The ink levels displayed are an estimate and may differ from the actual ink remaining in the ink tanks. To confirm the actual remaining ink, visually check the ink levels in the ink tanks. Continued use of the product when the ink level is below the lower line on the tank could damage the product.

  • Page 230: Checking Ink And Maintenance Box Levels - Mac

    Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor. You see a window like this: 3. Refill any ink tank or replace the maintenance box as needed.

  • Page 231: Disabling Special Offers With Windows

    Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer.

  • Page 232: Refilling The Ink Tanks

    Yellow Maintenance box part number: T04D100 Parent topic: Purchase Epson Ink and Maintenance Box Refilling the Ink Tanks Make sure you have a new ink bottle handy and have read the ink safety precautions before you begin. You can continue to use the product even if one or more ink tanks are not filled all the way. However, for the most accurate ink level monitoring, fill all the ink tanks up to the upper line.
  • Page 233 2. Lift up the scanner unit. 3. Open the ink tank cover. 4. Read the filling ink precautions on the LCD screen and press Proceed.
  • Page 234 5. Open the cap for the ink tank you are going to fill. 6. Hold the ink bottle upright and slowly turn the bottle cap to remove it. Caution: Do not shake or squeeze the ink bottle. Do not touch the top of the bottle after its cap is removed.
  • Page 235 7. Insert the ink bottle into the filling port and wait for the ink to fill the tank. Do not squeeze the bottle. Ink flows into the tank and stops automatically when the ink is filled to the upper line. Note: Refer to the color-coded sticker on the ink tank unit to identify the color of each tank.
  • Page 236 Note: If ink does not flow from the bottle, lift and reinsert the bottle. However, do not reinsert the ink bottle if the ink has reached the top line; otherwise ink may leak. 8. When the ink tank is full, remove the ink bottle and securely close it with the cap. Note: If any ink remains in the bottle, store the bottle upright for later use.
  • Page 237 Note: The scanner unit must be closed completely before it can be opened again. 13. Follow the on-screen instructions to reset the ink level for the colors you refilled. Parent topic: Refilling Ink and Replacing the Maintenance Box Related concepts Purchase Epson Ink and Maintenance Box...

  • Page 238: Maintenance Box Replacement

    Maintenance Box Replacement The maintenance box stores surplus ink that gets collected during printing or print head cleaning. When you see a message on the LCD screen, follow the on-screen instructions to replace the maintenance box. Note: When the maintenance box is full, you cannot print or clean the print head until it is replaced. However, you can perform operations that do not require ink, such as scanning.

  • Page 239: Adjusting Print Quality

    Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. If running these utilities does not solve the problem, you may need to run a Power Cleaning or clean the paper or print head path.

  • Page 240: Checking The Nozzles Using The Product Control Panel

    Checking the Nozzles Using the Product Control Panel You can check the print head nozzles using the control panel on your product. 1. Make sure there are no errors on the LCD screen and the output tray is extended. 2. Load a few sheets of plain paper in the product. 3.
  • Page 241 You see a screen like this: 6. Select Print. The nozzle check pattern is printed.
  • Page 242 If you don’t see any improvement after cleaning the print head up to 3 times, turn the product off and wait at least 12 hours. Then try cleaning the print head again. If quality still does not improve, run a Power Cleaning. If there is still no improvement, contact Epson support. Parent topic:...

  • Page 243: Checking The Nozzles Using A Computer Utility

    Related topics Loading Paper Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer. 1. Load a few sheets of plain paper in the product. 2. Do one of the following: •...
  • Page 244 4. Click Print. 5. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 6. If there are no gaps, click Finish. If there are gaps or the pattern is faint, clean the print head. If almost the entire pattern is missing, see the link below for instructions on performing a Power Cleaning.

  • Page 245: Print Head Cleaning

    Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles, you can clean the print head. Note: You may not be able to clean the print head when the ink level in any of the tanks is low. You may have to refill the ink tank first.
  • Page 246 5. Select Print Head Cleaning. You see a screen like this: 6. Select Start to clean the print head. power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. When the cleaning cycle is finished, a nozzle check pattern prints automatically. Caution: Never turn off the product or open the printer cover during a cleaning cycle or you may not be able to print.
  • Page 247 If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours without printing. Then try cleaning the print head again. If quality still does not improve, run a Power Cleaning. If there is still no improvement, contact Epson support. Parent topic:...

  • Page 248: Cleaning The Print Head Using A Computer Utility

    Refilling the Ink Tanks Related topics Loading Paper Cleaning the Print Head Using a Computer Utility You can clean the print head using a utility on your Windows or Mac computer. 1. Make sure there are no errors on the LCD screen and the output tray is extended. 2.
  • Page 249 You see a window like this: 5. Click Start to begin the cleaning cycle. power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. Caution: Never turn off the product or open the scanner unit during a cleaning cycle or you may not be able to print.
  • Page 250 If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours. Then try cleaning the print head again. If quality still does not improve, run a Power Cleaning. If there is still no improvement, contact Epson support. Parent topic:...

  • Page 251: Power Cleaning

    Related topics Loading Paper Power Cleaning If you still see white or dark lines or missing nozzles in your printouts, even after cleaning the print head several times, you can run a Power Cleaning. If you do not see improvement after running a Power Cleaning, turn off the product and wait at least 12 hours before running another Power Cleaning.

  • Page 252: Power Cleaning Using A Computer Utility

    If print quality has not improved after running Power Cleaning, wait at least 12 hours without printing, and then print the nozzle check pattern again. Run Print Head Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support. Parent topic:...

  • Page 253: Print Head Alignment

    If print quality has not improved after running Power Cleaning, wait for at least 12 hours without printing, and then print the nozzle check pattern again. Run Print Head Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support. Parent topic:...

  • Page 254: Aligning The Print Head Using The Product Control Panel

    Note: Banding may also occur if your print head nozzles need cleaning. Aligning the Print Head Using the Product Control Panel Parent topic: Adjusting Print Quality Aligning the Print Head Using the Product Control Panel You can align the print head using the control panel on your product. 1.

  • Page 255: Cleaning The Paper Guide

    8. Check the printed patterns on the alignment sheet and select the following on the LCD screen, depending on the alignment pattern you printed: • Vertical Alignment: For each set of patterns, select the number representing the pattern with the least amount of separation or overlap.
  • Page 256 You see a screen like this: 5. Scroll down and select Paper Guide Cleaning. 6. Follow the on-screen instructions to clean the paper guide. 7. Repeat these steps as necessary until the paper comes out clean. Note: If the problem still cannot be cleared after cleaning the paper path, there may be ink residue on the inside of the printer.

  • Page 257: Checking The Number Of Sheets

    Caution: Do not touch the white flat cable, translucent film, and ink tubes inside the product. You may damage the product. Do not use tissue to clean inside the product; the print head nozzles may get clogged. Parent topic: Adjusting Print Quality Related concepts Print Head Alignment Print Head Cleaning...

  • Page 258: Checking The Sheet Counter - Windows

    You see this window: 5. After checking the number of sheets fed into the printer, click OK to close the window. Note: The number of sheets is displayed only when Epson Status Monitor 3 is enabled. Parent topic: Checking the Number of Sheets...

  • Page 259: Checking The Sheet Counter - Mac

    Checking the Sheet Counter - Mac You can check the number of sheets of paper that have fed through the product by checking the sheet counter. 1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers &...

  • Page 260: Cleaning And Transporting Your Product

    Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Cleaning the Translucent Film Cleaning the Paper Rollers Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
  • Page 261 7. Clean the scanner glass with a soft, lint-free cloth (microfiber is recommended) moistened with a little glass cleaner. Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with any force. 8. Close the document cover. 9.
  • Page 262 10. Use a soft, moist, lint-free cloth (microfiber is recommended) to clean the rollers and the interior of the ADF. Caution: Do not use a dry cloth to clean the rollers. 11. Open the ADF input tray.

  • Page 263: Cleaning The Translucent Film

    12. Clean the area shown here. 13. Close the ADF input tray. 14. Clean the outer case and control panel with a soft, dry cloth. Do not use liquid or chemical cleansers. Parent topic: Cleaning and Transporting Your Product Cleaning the Translucent Film If the print quality has not improved after aligning the print head and cleaning the paper path, the translucent film inside the product may be smeared with ink.
  • Page 264 To clean the printer head path, use the following: • Several cotton swabs • ¼ cup (59 ml) water containing 2 to 3 drops of mild dish detergent • A small flashlight Caution: Do not use any other liquid to clean the printer head path or you may damage your product. 1.
  • Page 265 5. Using the flashlight, check the translucent film shown here for ink smears. Translucent film Print head rail Caution: Do not touch the print head rail or you may not be able to print. Do not wipe off the grease on the rail.

  • Page 266: Cleaning The Paper Rollers

    6. Moisten a cotton swab with the water and detergent mixture and squeeze out any excess moisture, then lightly wipe the ink off the translucent film. Caution: Do not press too hard on the film or you may dislocate the anchor springs and damage your product.
  • Page 267 4. Make sure the ink tank caps are securely closed. 5. Close the ink tank cover, the scanner unit, and the ADF cover. 6. Slide out the paper cassette and remove the paper.
  • Page 268 7. Place the product on its side with the ink tank on the bottom. Warning: Be careful not to trap your fingers under the product. 8. Use a soft, moist cloth to clean the paper rollers, as shown. Rotate the rollers to clean them thoroughly.

  • Page 269: Transporting Your Product

    10. Replace the paper, slide in the paper cassette, and connect the power cord and any interface cables. Parent topic: Cleaning and Transporting Your Product Transporting Your Product If you need to store your product or transport it some distance, prepare it for transportation as described here.
  • Page 270 1. Turn off the product. 2. Remove all the paper from the product. 3. Open the scanner unit and check to see if the print head is in the far right position (the home position). If not, turn on the product, wait for the print head to move to the far right, then turn the product off again.
  • Page 271 Caution: Do not touch the white flat cable inside the product; otherwise, you may damage your product. 5. Secure the print head to the case with tape. 6. Unplug the power cable. 7. Disconnect any connected cables. 8. Open the ink tank unit cover and make sure the ink tank caps are securely closed.
  • Page 272 9. Close the ink tank cover until it clicks into place. 10. Close the scanner unit.
  • Page 273 11. Close the ADF document support and the ADF output tray extension. Slide in the output tray, close the front cover, and lower the control panel. 12. Place the product in a plastic bag. 13. Place the product in its original packaging materials, if possible, or use equivalent cushioning around the product.

  • Page 274: Solving Problems

    Solving Scanned Image Quality Problems Solving Faxing Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support...

  • Page 275: Product Status Messages

    Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows. • OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater.
  • Page 276 During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty.

  • Page 277: Message Appears Prompting You To Reset Ink Levels

    Parent topic: Solving Problems Related references Where to Get Help Related tasks Connecting a Telephone or Answering Machine Checking for Software Updates Related topics Loading Paper Solving Paper Problems Wi-Fi or Wired Networking Message Appears Prompting You to Reset Ink Levels If you see a message on the LCD screen prompting you to reset the ink levels, do the following: 1.
  • Page 278 2. Load plain paper in the product. 3. Press the home button, if necessary. 4. Select Maintenance. 5. Select Print Head Nozzle Check. 6. Select Print. The nozzle check pattern is printed.

  • Page 279: Resetting Control Panel Defaults

    • If the page prints but the nozzle check pattern has gaps, clean or align the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic:...

  • Page 280: Solving Setup Problems

    3. Select Restore Default Settings. 4. Select one of these options: • Network Settings: Resets all network settings. • Copy Settings: Resets all copy settings. • Scan Settings: Resets all scan settings. • Fax Settings: Resets all fax settings. • Clear All Data and Settings: Resets all control panel settings and deletes any stored information. You see a confirmation screen.

  • Page 281: Product Does Not Turn On Or Off

    • If the product's print head stops moving or making noise, and the charging process has not finished after approximately 20 minutes, turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in progress, contact Epson for help. Parent topic:...

  • Page 282: Solving Network Problems

    Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your fax and network data and settings.
  • Page 283 • You may need to disable the firewall and any anti-virus software on your wireless router or access point. • Try restarting your router following the instructions in your router documentation. Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router.

  • Page 284: Network Software Cannot Find Product On A Network

    Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router, so note the next step before restarting it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet.

  • Page 285: Product Does Not Appear In Mac Printer Window

    • Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing detection of your device over the network. See your router or access point documentation for instructions on disabling the Privacy Separator function. Parent topic: Solving Network Problems Related concepts...

  • Page 286: Wired Network Connection Becomes Unstable

    Wired Network Connection Becomes Unstable When you connect the product to a wired network using a router or access point that supports IEEE 802.3az (Energy Efficient Ethernet), the connection may become unstable, you may be unable to connect to the product, and the communication speed may become slow. If you experience any of these issues, follow the steps below to disable IEEE 802.3az and then connect your product again.
  • Page 287 • If you are using TCP/IP, make sure the product's IP address is set correctly for your network. If your network does not assign IP addresses using DHCP, set the IP address manually. • Make sure your computer and product are both using the same wireless network. •...

  • Page 288: Cannot Scan Over A Network

    • If you cannot scan from your product control panel, make sure you restarted your computer after installing the scanning software. Make sure the Event Manager program is not being blocked by your firewall or security software. Note: For detailed instructions on scanning with Epson ScanSmart, see the help information in Epson ScanSmart.

  • Page 289: Solving Copying Problems

    • If network communication was interrupted while starting Epson ScanSmart, exit Epson ScanSmart, wait a few seconds, and restart it. If Epson ScanSmart cannot restart, turn off your scanner, turn it back on, and try starting Epson ScanSmart again.

  • Page 290: Product Makes Noise When It Sits For A While

    • Make sure your product is level (not tilted). Parent topic: Solving Copying Problems Related concepts Print Head Nozzle Check Print Head Cleaning Product Makes Noise When It Sits for a While Your product is performing routine maintenance. This is normal. Parent topic: Solving Copying Problems Copies Have Incorrect or Faint Colors...

  • Page 291: Originals Do Not Feed From The Automatic Document Feeder

    • Select the appropriate Original Size in the copy settings on the LCD screen. Parent topic: Solving Copying Problems Originals Do Not Feed From the Automatic Document Feeder If your originals do not feed when placed in the ADF, try these solutions: •...

  • Page 292: Paper Feeding Problems

    Paper Feeding Problems If you have problems feeding paper, try these solutions: • If paper does not feed for printing, remove it from the rear feed slot or cassette. Reload it, then adjust the edge guides. Make sure the paper stack is not above the tab on the edge guides inside the cassette or rear feed slot.
  • Page 293 Warning: Never touch the buttons on the control panel while your hand is inside the product. If the product starts operating, it may cause an injury. Do not touch any protruding parts inside the product. 1. Cancel the print job, if necessary. 2.
  • Page 294 4. Carefully remove any jammed paper from inside the product. 5. Remove any jammed paper from the rear cover. 6. Press the buttons and reattach the rear cover.
  • Page 295 7. Open the scanner unit as shown. Note: Make sure the document cover is closed before opening the scanner unit. 8. Carefully remove any jammed paper from inside the product.
  • Page 296 Caution: Do not touch the flat white cable or translucent film inside the printer. 9. Close the scanner unit as shown. Note: You must close the scanner completely before opening it again. 10. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.

  • Page 297: Paper Jams In The Automatic Document Feeder

    Paper Jams in the Automatic Document Feeder If you have problems with paper jams in the automatic document feeder (ADF), follow the steps below or on the LCD screen to clear the jam. 1. Cancel the print job, if necessary. 2.
  • Page 298 5. Open the ADF input tray. Caution: Make sure you open the ADF cover before opening the ADF input tray. Otherwise the ADF may be damaged. 6. Carefully remove any jammed paper from beneath the ADF input tray.
  • Page 299 7. Close the ADF input tray. 8. Close the ADF cover until it clicks into place. 9. Reload your originals. Caution: Do not load the ADF beyond its capacity for your paper size. Also make sure your originals are not bent, folded, or curled and do not have tape, staples, or other materials that could obstruct the feeder.

  • Page 300: Paper Ejection Problems

    Paper Ejection Problems If you have problems with paper ejecting properly, try these solutions: • If paper does not eject fully, you may have set the wrong paper size. Cancel printing to eject the paper. Select the correct paper size when you reprint. •...
  • Page 301 • In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs. • In Windows, do one of the following to open the Epson Printer Connection Checker and follow the on- screen instructions to check the connection status: •...

  • Page 302: Product Icon Does Not Appear In Windows Taskbar

    • If you are using Windows 7, close the Devices and Printers window before you print. • On a Mac, make sure you download and install the Epson printer driver. • Make sure Quiet Mode is turned off.
  • Page 303 1. Click and select Computer or My Computer. Double-click the C: drive and open these folders: ProgramData > EPSON > PRINTER. Note: If you do not see the ProgramData folder, open the Organize menu and select Folder and search options. In the window that appears, click the View tab, select Show hidden files, folders,...

  • Page 304: Solving Page Layout And Content Problems

    2. Right-click the EPAUDF01.AUD file and select Delete. 3. Restart your computer and try printing again. Parent topic: Solving Problems Printing from a Computer Related references Paper or Media Type Settings - Printing Software Windows System Requirements Mac System Requirements Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac...

  • Page 305: Too Many Copies Print

    • Turn off the Mirror Image, Flip horizontally, or Reverse page orientation settings in your printer software. (This option has different names, depending on your operating system version.) Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Mac Selecting Additional Layout and Print Options - Windows Too Many Copies Print Make sure that the Copies setting in your printing program or printer software is not set for multiple...

  • Page 306: Incorrect Margins On Printout

    Incorrect Margins on Printout If your printed page has incorrect margins, try these solutions: • Make sure you selected the correct paper size settings in your printing program and printer software. • Make sure you selected the correct margins for your paper size in your printing program. •...

  • Page 307: Incorrect Characters Print

    • Mac: Make sure you selected the Borderless checkbox or a paper size with a Borderless option in your printer software. • Adjust the Expansion setting to adjust the amount of image expansion on the edges of borderless prints. • Make sure the image size and the paper size are set correctly; if the image is small, the enlargement may not be enough to cover the paper.

  • Page 308: Slanted Printout

    • Make sure your paper is positioned correctly for feeding into the printer. • Slide the edge guides against the edges of the paper. • Clean the scanner glass and document cover. • If the edges of a copy are cropped, slightly move the original away from the edges of the scanner glass.

  • Page 309: Solving Print Quality Problems

    Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Related topics Loading Paper Solving Print Quality Problems Check these sections if your printouts have problems with print quality, but your image looks fine on your computer screen.

  • Page 310: Blurry Or Smeared Printout

    • When horizontal banding appears or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper. • If you continue to see horizontal or vertical bands or streaks in your printouts after cleaning and aligning the print head, you can finely tune the horizontal or vertical alignment in the Maintenance menu.
  • Page 311 • Make sure your paper meets the specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks. • Make sure the paper type setting in your product software matches the type of paper you loaded.

  • Page 312: Faint Printout Or Printout Has Gaps

    Print Head Nozzle Check Print Head Cleaning Print Head Alignment Related references Paper Specifications Compatible Epson Papers Related tasks Aligning the Print Head Using the Product Control Panel Selecting Printing Preferences - Mac Selecting Additional Layout and Print Options - Windows...

  • Page 313: Grainy Printout

    • The ink levels may be low. Visually check the ink levels. • Make sure the paper type setting matches the type of paper you loaded. • Make sure your paper is not damp, curled, old, or loaded incorrectly in your product. •...

  • Page 314: Incorrect Colors

    • Align the print head. • Adjust the print quality in the product software. • You may need to increase the image resolution or print a smaller size; see your software documentation. Note: Images from the Internet may be low resolution and not result in a high quality printout. •...

  • Page 315: Solving Scanning Problems

    Solving Scanning Problems Check these solutions if you have problems scanning with your product. Note: For solutions when using the Epson ScanSmart software, see the Epson ScanSmart help utility. Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2...

  • Page 316: Scanning Software Does Not Operate Correctly

    • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan 2. • Check the connection setting and test the connection using Epson Scan 2 Utility:...

  • Page 317: Scanning Speed Is Slow

    Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. • Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both versions and install one version.
  • Page 318 • If you registered the shared folder path to your product's control panel contact list or entered the path manually to scan, make sure you used the correct path. • Make sure the network folder does not already contain a file of the same name. If so, rename the file and try again.

  • Page 319: Solving Scanned Image Quality Problems

    Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem. Note: For solutions when using the Epson ScanSmart software, see the Epson ScanSmart help utility. Image Consists of a Few Dots Only...

  • Page 320: Line Of Dots Appears In All Scanned Images

    • Do not press on the original or the document cover with too much force. Parent topic: Solving Scanned Image Quality Problems Line of Dots Appears in All Scanned Images If a line of dots appears in all your scanned images, try these solutions: •...
  • Page 321 • Your product will not operate properly while tilted at an angle. Place your product on a flat, stable surface that extends beyond its base in all directions. • Adjust these Epson Scan 2 or Epson ScanSmart settings (if available) and try scanning again: • Make sure you select the correct Image Type for your original.

  • Page 322: Image Colors Are Patchy At The Edges

    To adjust the colors in your scanned image, adjust these Epson Scan 2 or Epson ScanSmart settings (if available) and try scanning again: • Make sure you select the correct Image Type for your original. • If the Image Type setting is Auto, Color or Grayscale, adjust the Contrast setting.

  • Page 323: Solving Faxing Problems

    Check Fax Connection) to run the automatic fax connection check. Try the solutions suggested in the report. • If you are faxing from a computer, use the Epson FAX Utility to send your fax. • Make sure the recipient's fax machine is turned on and working.
  • Page 324 • If you did not connect a telephone to your product, set the Receive Mode setting to Auto so you can receive faxes automatically. • Check that the cable connecting your telephone wall jack to your product's LINE port is secure. •...

  • Page 325: Cannot Receive Faxes With A Telephone Connected To Your Product

    A3-size paper. Also, be sure to enable the paper source to receive faxes as the Auto Select Settings option. • If you are receiving faxes using the Epson FAX Utility, check that your product is registered as a fax product in your operating system: Windows: Make sure the product appears in Devices and Printers, Printer, or Printers and Other Hardware.

  • Page 326: Fax Memory Full Error Appears

    Note: When answering a call that is a fax, wait until the product's LCD screen displays a message that a connection has been made before you hang up. Parent topic: Solving Faxing Problems Related tasks Connecting a Telephone or Answering Machine Receiving Faxes Manually Fax Memory Full Error Appears If you see an error message telling you that the product's fax memory is full, try these solutions:...

  • Page 327: Fax Quality Is Poor

    Fax Quality is Poor If you receive a poor quality fax, try these solutions: • Try enabling the error correction mode (ECM) setting. • Contact the fax sender and ask them to send the fax in a higher resolution. • Try reprinting the received fax. If the sent fax quality is poor, try these solutions: •...

  • Page 328: Received Fax Is Not Printed

    • Clean the scanner glass and document cover. Parent topic: Solving Faxing Problems Related tasks Cleaning Your Product Related topics Placing Originals on the Product Received Fax is Not Printed If a received fax is not printed, try these solutions: •...
  • Page 329 In the next window, select your product and click OK. Then follow any on-screen instructions. 5. Do one of the following to uninstall Epson Event Manager, then follow any on-screen instructions: • Windows 10/8.x: Select Epson Event Manager and click Uninstall.

  • Page 330: Uninstalling Product Software - Mac

    Uninstalling Product Software - Mac In most cases, you do not need to uninstall your product software before re-installing it. However, you can download the Uninstaller utility from the Epson support website to uninstall your product software as described here.
  • Page 331 You can purchase genuine Epson ink and paper at epson.com (U.S. sales), epson.ca (Canadian sales), epson.com.jm (Caribbean sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems...

  • Page 332: Technical Specifications

    Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.

  • Page 333: Mac System Requirements

    • Windows Server 2008 R2 • Windows Server 2008 • Windows Server 2003 R2 • Windows Server 2003 Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support...

  • Page 334: Paper Specifications

    Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.

  • Page 335: Printable Area Specifications

    Paper types Plain paper Note: Your product also supports compatible papers distributed by Epson. See the link at the end of this topic for a list of compatible Epson papers. Weight Plain paper: 17 lb (64 g/m ) to 24 lb (90 g/m...
  • Page 336 Single sheets - borders Top/bottom/left/right margins: 0.12 inch (3 mm) minimum Reduced print quality area/top: 1.61 inches (41 mm) minimum Reduced print quality area/bottom: 1.46 inches (37 mm) minimum Borderless Reduced print quality area/top: 1.73 inches (44 mm) Reduced print quality area/bottom: 1.57 inches (40 mm)

  • Page 337: Automatic Document Feeder (Adf) Specifications

    Envelopes Right/left margins: 0.12 inch (3 mm) minimum Top/bottom margins: 0.12 inch (3 mm) minimum Reduced print quality area/right: 0.71 inch (18 mm) minimum Reduced print quality area/left: 1.61 inches (41 mm) minimum Parent topic: Technical Specifications Automatic Document Feeder (ADF) Specifications Paper size US letter, legal, A4, or 8.5 ×...

  • Page 338: Fax Specifications

    Photoelectric device Effective pixels 10200 × 16800 pixels at 1200 dpi Document size Maximum: 8.5 × 14 inches (216 × 356 mm) Scanning resolution 1200 dpi (main scan) 2400 dpi (sub scan) Output resolution 50 to 9600 in 1 dpi increments Image data Color: 48 bits per pixel internal (16 bits per pixel per color internal)

  • Page 339: Ink Specifications

    Technical Specifications Ink Specifications Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer. The included ink bottle must be used for printer setup and is not for resale. The printer ships with a full ink bottle and part of the ink from the bottle is used to charge the print head.

  • Page 340: Dimension Specifications

    Temperature Storage: –4 to 104 °F (–20 to 40 °C) 1 month at 104 °F (40 °C) Ink freezes at 5 °F (–15 °C) Ink thaws and is usable after approximately 2 hours at 77 °F (25 °C) Parent topic: Technical Specifications Related references Ink Bottle and Maintenance Box Part Numbers...

  • Page 341: Environmental Specifications

    Parent topic: Technical Specifications Environmental Specifications Temperature Operating: 50 to 95 °F (10 to 35 °C) Storage: –4 to 104 °F (–20 to 40 °C) 1 month at 104 °F (40 °C) Humidity Operating: 20 to 80% RH (without condensation) Storage: 5 to 85% RH Parent topic: Technical Specifications...

  • Page 342: Safety And Approvals Specifications

    Wired Network Connection Becomes Unstable Safety and Approvals Specifications United States Safety: UL60950-1 EMC: FCC part 15 Subpart B Class B Canada Safety: CAN/CSA C22.2 No. 60950-1 EMC: CAN ICES-3 (B)/NMB-3 (B) This equipment contains the following wireless module: • Manufacturer: Seiko Epson Corporation.
  • Page 343 • Type: J26H006 This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.

  • Page 344: Notices

    Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
  • Page 345 • If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.

  • Page 346: Lcd Screen Safety Instructions

    • Do not use a pointy or sharp object, such as a pen or your fingernail, to operate the LCD screen. • If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support.

  • Page 347: Wireless Connection Safety Instructions

    When using telephone equipment, you should always follow basic safety precautions to reduce the risk of fire, electric shock, and personal injury, including the following: • Do not use the Epson product near water. • Avoid using a telephone during an electrical storm. There may be a remote risk of electric shock from lightning.
  • Page 348 If you have problems with this product and require technical or customer support, please visit www.epson.com for more information. This product is not intended to be repaired by the customer. If you experience trouble connecting this equipment to a telephone line, please contact: Name: Epson America, Inc.
  • Page 349 According to the FCC's electrical safety advisory, we recommend that you may install an AC surge arrester in the AC outlet to which this equipment is connected. Telephone companies report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC power sources and that this is a major nationwide problem.

  • Page 350: Binding Arbitration And Class Waiver

    1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3840 Kilroy Airport Way,...
  • Page 351 Dispute shall include the sender's name, address and contact information, the facts giving rise to the Dispute, and the relief requested (the "Dispute Notice"). Following receipt of the Dispute Notice, Epson and you agree to act in good faith to resolve the Dispute before commencing arbitration.
  • Page 352 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...

  • Page 353: Trademarks

    1.8 Amendments to Section 1. Notwithstanding any provision in this Agreement to the contrary, you and Epson agree that if Epson makes any future amendments to the dispute resolution procedure and class action waiver provisions (other than a change to Epson's address) in this Agreement, Epson will obtain your affirmative assent to the applicable amendment.

  • Page 354: Copyright Notice

    Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.

  • Page 355: A Note Concerning Responsible Use Of Copyrighted Materials

    Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume.

Table of Contents