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[Desktop PC/Motherboard] Troubleshooting
for irregular disconnection of Wireless
network
Troubleshooting for irregular disconnection / intermittent / Connection drops of Wireless
network
If irregular disconnection occurrs on
1.
Please make sure you place your Desktop PC/Notebook in the range of wireless network. If the signal is
weak/unstable, please adjust location of router/desktop PC/Notebook.
2.
Please try to update the driver of wireless network card.(Check
3. Please test the connection with
the setting of routers. (Try to
4. Please contact your Internet service vendor to check whether internet connection is normal.
[Desktop PC/Motherboard]Troubleshooting-
Microphone cannot receive the sound
[Desktop PC/Motherboard]Troubleshooting- Microphone cannot receive the sound
If your microphone cannot receive the sound, please connecting microphone to other desktops in order to
exclude the possibility of malfunction.
If microphone is normal after confirmation, please try below methods :
Troubleshooting guide
your wireless network , please confirm the below,
cable network. If the same disconnection issue happens again, please adjust
restroe your routers
or
How to update the
update firmware of wireless router
driver)
)
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Related Manuals for Asus ROG Strix Z390-E Gaming
Summary of Contents for Asus ROG Strix Z390-E Gaming
- Page 1 Troubleshooting guide [Desktop PC/Motherboard] Troubleshooting for irregular disconnection of Wireless network Troubleshooting for irregular disconnection / intermittent / Connection drops of Wireless network If irregular disconnection occurrs on your wireless network , please confirm the below, Please make sure you place your Desktop PC/Notebook in the range of wireless network. If the signal is weak/unstable, please adjust location of router/desktop PC/Notebook.
- Page 2 ASUS Q-LED troubleshooting for no power on/no boot/no display [Motherboard] ASUS Q-LED troubleshooting for no power on/no boot/no display (CPU, DRAM, VGA, Boot Device LED) To confirm if the key parts (CPU, DRAM, Graphics Card, HDD/SSD) are functioning as normal...
- Page 3 3. Check for any broken CPU pins. If yes, please try another CPU. 4. If your problem cannot be solved after following steps 1~3, please replace the CPU. B. DRAM LED light is always ON after power on(indicates no Memory or Memory faulty): 1.
- Page 4 5. If your problem cannot be solved after following steps 1-4, please change the memory and try again C. VGA LED light is always ON after power on(indicates no Graphics Card or Graphics Card faulty): 1. Integrated Graphics(On-board) output is not normal. Please try to re-install the CPU ( Please refer to the section : A.CPU LED light always bright after power on(indicates no CPU or CPU faulty) 2.
- Page 5 1. Please re-connect the SATA cable to the motherboard and the hard disk respectively 2. If an M.2 SSD is installed, please re-connect the M.2 SSD again and confirm that the M.2 screw is locked 3. Check for any dirt on the Gold pins of the M.2 SSD or M.2 slot of the Motherboard as shown in the image below.
- Page 6 4. If steps 1~3 can't solve your problem, please try another SATA cable, SATA Port, or SATA hard disk (M.2 SSD) Q&A： Q1. How to confirm the motherboard supports Q-LED indicator?
- Page 7 For some older models, such as Z97-mark_ S, Q-LED light will be next to corresponding slot, as shown in below, The VGA_LED light is next to the PCIE slot, which is also applicable to the above troubleshooting steps Method b. Enter into ASUS Official website to check if your model support ASUS Q-LED...
- Page 8 1) Click , then input your model name (Ex: ROG MAXIMUS IX FORMULA) 2) Click [Specifications], find [Special Features]- [ASUS Q-Design], check if [ASUS Q-LED] is supported as shown below. Method c. Enter ASUS Support-Center to download user manual to check if your model supports...
- Page 9 2) Click [Manual], find MAXIMUS IX FORMULA BIOS Manual(English), then click [download]...
- Page 10 Find [Special Features] - [ASUS Q-Design], check if [Q-LED] is supported as shown below...
- Page 11 Q2: What to do if Q-LED troubleshooting can't solve your problem? A2: Please try to clear CMOS, you can refer to: How to Clear CMOS...
- Page 12 1. Please ensure microphone is connected to desktop pink hole. Please ensure whether you've correctly installed driver or update the latest driver. 3. Enter "Control Panel"->"Ease of Access"->"Speech Recognition", choose "Set up microphone" After you enter microphone installation wizard, follow the instruction to test. 4.
- Page 13 (3) You can also choose "Make a free test call" to confirm whether microphone works normally.
- Page 14 Troubleshooting - No Power/No Boot/No Display Last Update : 2020/07/06 10:12 Send to Email Open on your smart phone [Motherboard] Troubleshooting - No Power/No Boot/No Display Troubleshooting for No Power on 1. Check power supply 2. Check motherboard Troubleshooting for No Boot 1.
- Page 15 9. Test Memory list (QVL) 10. Check the monitor 11. Check the display output connection of external graphic card 12. Test if have display with the least device ASUS Q-LED-troubleshooting Clear CMOS buzzer to troubleshoot No Power on When the computer is unable to boot and the power indicator is OFF, please check that the power supply is properly connected and can normally work.
- Page 16 a. Please check the connection of the power cord and electric socket are well connected as shown below. If there is a main power switch on the extension cord, please make sure it is switched on. b. Replacing the extension cord and electric socket may be helpful to eliminate the problem. 2.
- Page 17 Others may contain 24-pin EATXPWR and 8-pin EATX12V, make sure to connect 8-pin EATX12V and 24-pin EATXPWR to the power supply. The position and quantity of power...
- Page 18 connectors used may differ from model to model. Please refer to the user manual for more details. (Model name of photo below is ROG ZENITH II)
- Page 20 If the computer can power on, but there's no display on the monitor, please try the following steps to troubleshoot: 1. Enter ASUS Download-Center to check if your CPU is in QVL list for compatibility. a. Input your model name (Ex: ROG CROSSHAIR VII HERO), click [CPU/Memory Support]...
- Page 21 b. Click [CPU Support] and check if your CPU is in the QVL list for compatibility as below. And check if the BIOS version is as recommended or more later version than recommended.
- Page 22 2. If your motherboard supports on-board display and you have confirmed your motherboard suports installed CPU by previous step , but still have no display, please enter into official website of your CPU vendor AMD or Intel, to check if your CPU supports on-board display. 3.
- Page 24 4. Check for any broken CPU pins. If yes, try another CPU.
- Page 25 5. If still have no display, please try as [recommended memory configurations] in user manual of your model, as shown in below image: (Example: PRIME Z390-A) 6. Confirm the memory is fully installed as shown in below image. If it's not fully installled, please try to re-install it.
- Page 26 Correct case: 7. Check if the memory pin or memory slot is dirty as shown in below images. If yes, please clean it and try again. 8. If no display when you install two or more memories, please check if problem can be solved by installing only one memory,.
- Page 27 9. If above steps can't solve your problem, please try to change the memory on Memory_QVL list of related model in ASUS Download Center. Enter ASUS Download-Center to download memory QVL to check if your memory is on the QVL list for compatibility a.
- Page 28 10. Confirm the output connection from monitor to the graphics card. If your monitor is ASUS's momitor, please refer to related FAQ link: http://www.asus.com/support/FAQ/1012723 a. Please make sure monitor is powered on normally. Check the indicator light of monitor is on 、make sure the the monitor cable and power cable are connected properlly、make sure external...
- Page 29 11. If the motherboard has an external graphics card and has no display, please follow below steps to confirm the display output is connected correctly: a. Please try to re-install the graphics card, connect one side of the monitor cable to display output connector of the graphics card, connect other side of the monitor cable to display output connector of the monitor.
- Page 30 Please power off, remove the external graphics card firstly and connect the monitor cable to the display output of the integrated graphics card, as indicated in below green marked. If the external graphics card was not removed, there will have no display on the monitor. If connecting to the display output of the integrated graphics card can works, it implies that there may be a problem with the external graphics card, external graphics card may need repair service.
- Page 31 Reconnect the external devices one by one until you find which external device or cable is causing the issue. 13. If your motherboard supports Q-LED function, please refer to: ASUS Q-LED- troubleshooting (this FAQ includes how to check if your motherboard support Q-LED function) 14.