Related Manuals for HP HP ENVY x2 12
Summary of Contents for HP HP ENVY x2 12
- Page 1 HP ENVY x2 12 Detachable PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
- Page 2 Intel and Core are U.S. registered trademarks of bound by the terms of the HP End User License Not all features are available in all editions of Intel Corporation. Microsoft and Windows are Agreement (EULA).
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Table of contents 1 Product description ............................1 2 Getting to know your computer ........................4 Right side ................................4 Left side ................................. 5 Display ..................................6 Keyboard softcover ..............................7 Connecting the keyboard softcover ....................7 Closing and opening the keyboard softcover ..................7 Removing the keyboard softcover ...................... - Page 6 Downloading a BIOS update ......................76 7 Using HP PC Hardware Diagnostics ........................ 77 Using HP PC Hardware Diagnostics Windows ..................... 77 Downloading HP PC Hardware Diagnostics Windows ............... 77 Downloading the latest HP PC Hardware Diagnostics Windows version ....... 78...
- Page 7 Using HP PC Hardware Diagnostics UEFI ......................78 Starting HP PC Hardware Diagnostics UEFI ..................79 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........79 Downloading the latest HP PC Hardware Diagnostics UEFI version ......79 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
- Page 8 Index ................................91 viii...
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Page 9: Product Description
Support for the following M.2 solid-state drives: ● 256-GB, PCIe, NVMe, single side ● 128-GB, SATA-3, TLC Optical drive HP external DVD±RW DL SuperMulti Drive Audio Bang & Olufsen Bang & Olufsen Audio Control Support for HP Audio Boost 2.0 (with discrete amplifier) - Page 10 Integrated camera HP Infrared camera, MIPI HP front-facing Wide Vision camera: 5-MP, MIPI, BSI sensor, f2.0, 88° WFOV, fixed focus, 5 MP@30 fps HP rear-facing camera: 13-MP, MIPI, BSI sensor, f2.4, auto focus, 13 MP@30 fps Dual array digital Microphones w/ appropriate software - beam forming, echo cancellation, noise...
- Page 11 Category Description POGO 10-pin soft keyboard docking connector USB Type-C ports: USB 3.1 Generation 1 ports (2) - Support power delivery - Support data transfer - Support HDMI 2.0 out up to 3840x2160 (60Hz) with HDCP 2.2 using dongle - Support Display Port 1.2 out up to 2880x1800 (60Hz) using dongle Headphone/line-out and mic-in (combo) Soft keyboard cover POGO 10 pin soft keyboard cover connector...
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Page 12: Getting To Know Your Computer
Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Right side Component Description USB Type-C power connector and SuperSpeed Connects an AC adapter that has a USB Type-C connector, port supplying power to the computer and, if needed, charging the computer battery. -
Page 13: Left Side
For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. -
Page 14: Display
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region, To access the user guides, select Start, select HP Help and Support, and then select HP Documentation. Chapter 2 Getting to know your computer... -
Page 15: Keyboard Softcover
Keyboard softcover Connecting the keyboard softcover ▲ Insert the rear camera into the hole of the keyboard softcover (1), adjust the keyboard softcover to create a stand (2), and then lower the computer (3) into the connectors of the keyboard softcover. Closing and opening the keyboard softcover To close the keyboard softcover and carry the computer, lift the computer to disconnect it (1), and then swing the bottom edge back to lie flush against the keyboard softcover (2). - Page 16 To open the keyboard softcover and use the computer, raise the top of the keyboard softcover (1), swing the bottom of the computer forward (2), and then connect the computer to the keyboard (3). Chapter 2 Getting to know your computer...
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Page 17: Removing The Keyboard Softcover
Removing the keyboard softcover To remove the keyboard softcover, pull the keyboard softcover (1) away from the back of the computer. Separate the computer (2) and keyboard softcover (3), and then lift the computer to remove it (4). TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items... -
Page 18: Lights
Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. ● Off: Computer sound is on. Chapter 2 Getting to know your computer... -
Page 19: Special Keys
Special keys Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows® key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions. -
Page 20: Action Keys
Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ Icon Description Opens the “How to get help in Windows 10”... -
Page 21: Top
Component Description Internal microphones Record sound. Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. -
Page 22: Rear
Rear Component Description Rear camera Allows you to video chat, record video, and record still images. Chapter 2 Getting to know your computer... -
Page 23: Pen
You can use the active pen provided with the computer to navigate the computer screen. Turn on the pen by tapping the tip to any surface. Component Description Button Press to erase. Button Press to select an item or perform a right-click function. NOTE: Depending on the application, these button functions might vary. -
Page 24: Labels
Locate this information before you contact support. Your service label will contain the information shown below. Component HP product name (select products only) Model number Product ID Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer. -
Page 25: Using A Nano Sim Card (Select Products Only)
Using a nano SIM card (select products only) Select products support a wireless subscriber identity module (SIM) card. Inserting a nano SIM card CAUTION: To prevent damage to the connectors, use minimal force when inserting a nano SIM card. CAUTION: To prevent damage to a SIM card or a computer, do not change the size of a SIM card by cutting or sanding the card. -
Page 26: Removing A Nano Sim Card
Removing a nano SIM card To remove a nano SIM card: Position the computer display-side up on a flat surface. Insert the removal tool or a small straightened paper clip (1) into the card tray access hole. Press the tool or clip in gently until the card tray is ejected. Remove the tray (2) from the computer and remove the card (3). -
Page 27: Using The Microsd Memory Card Reader
Using the microSD memory card reader Optional microSD memory cards provide secure data storage and convenient data sharing. These cards are often used with digital cameras and smartphones as well as with other computers. Inserting a microSD memory card CAUTION: To prevent damage to a microSD memory card or the computer, do not use force to remove or replace the tray. -
Page 28: Removing A Microsd Memory Card
Removing a microSD memory card CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the microSD memory card. Save your information and close all programs associated with the microSD memory card. Select the Safely Remove Hardware and Eject Media icon in the notification area, at the far right of the taskbar. -
Page 29: Illustrated Parts Catalog
Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer components Computer components... - Page 30 L14785-001 ● ● For use in models with WWAN (includes WWAN antenna) L14767-001 (11) WWAN module, HP LT4210 LTE/HSPA+ with GPS (includes gasket and Mylar screw/POGO cover) L15398-005 (12) USB Type-C bracket, left (includes Mylar screw/POGO cover) L14780-001 (13) Left USB board (includes rubber, Mylar screw/POGO cover, bottom thermal Mylar, side thermal...
- Page 31 Item Component Spare part number (19) P sensor (includes Mylar screw/POGO cover, bottom thermal Mylar, side thermal Mylar, and L14798-001 thermal grease) (20) Volume button board (includes cable and Mylar screw/POGO cover) L14760-001 (21) Solid-state drive cover (includes WLAN RF foil and Mylar screw/POGO cover) L14755-001 (22) Thermal solution (includes replacement thermal material and Mylar screw/POGO cover)
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Page 32: Cables
Cables Item Component Spare part number WLAN antenna kit L14787-001 P sensor cable (includes Mylar screw/POGO cover, bottom thermal Mylar, side thermal Mylar, L14798-001 and thermal grease) Infrared camera LED board cable (includes Mylar screw/POGO cover) L14757-001 Left USB board cable (includes Mylar screw/POGO cover, bottom thermal Mylar, side thermal L14766-001 Mylar, and thermal grease) Display panel cable (includes Mylar screw/POGO cover, bottom thermal Mylar, side thermal... -
Page 33: Miscellaneous Parts
831752-001 USB Type-C–to–HDMI 2.0 adapter 935325-001 USB Type-C–to–RJ45 adapter 855560-001 USB Type-C–to–VGA adapter 831751-001 HP USB Type-C–to-USB Type-A dongle 833960-001 Keyboard, backlit: For use in Belgium L16739-A41 For use in the Czech Republic and Slovakia L16739-FL1 For use in Denmark, Finland, and Norway... - Page 34 Component Spare part number Pen tip, Cadillac L04536-001 Pen tip, Impreza L04536-002 Hub, USB Type-C to USB Type-A 916838-001 Hub, USB Type-C to Multi Port Hub 919666-001 SD card tray L14779-001 SIM card tray L14790-001 Brackets Volume button board bracket (includes Mylar screw/POGO cover) L14761-001 USB Type-C bracket, left (includes Mylar screw/POGO cover) L14780-001...
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Page 35: Removal And Replacement Preliminary Requirements
Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● ● Phillips P0 screw driver Phillips P1 screw driver ● ● Plastic, non-marking tools Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. -
Page 36: Cables And Connectors
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. -
Page 37: Grounding Guidelines
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. -
Page 38: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. - Page 39 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
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Page 40: Removal And Replacement Procedures For Authorized Service Provider Parts
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 30 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts. - Page 41 Use a thin, plastic tool to remove the Mylar screw/POGO cover (1), and then remove the four Phillips M 1.6×2.5 screws from the bottom of the display (2). Remove the suction cups. CAUTION: Before releasing the display panel assembly, make sure the work surface is clear of tools, screws, and any other foreign objects.
- Page 42 Rotate the display panel downward and place the panel next to the tablet (5). Note that two cables connect the display to the tablet. Be sure not to accidentally disconnect these cables when removing the display. To install the display assembly: Rotate the display onto the tablet and first press on the top, left corner and snap the display into place (1).
- Page 43 Work from the outside in on both sides of the bottom of the display (4)(5), pressing the display into the tablet until it snaps into place. Install the four screws (1), and then replace the Mylar screw/POGO cover (2). Component replacement procedures...
- Page 44 When installing a display panel on models with a WWAN module, be sure to install the gaskets onto the display from spare part kit L14796-001 as shown in the following illustration. (1): Long gasket, 243 mm x 5 mm (2): Short gasket, 21 mm x 5 mm When reassembling models with a WWAN module, be sure to install the gaskets onto the tablet from spare part kit L21710-001 as shown in the following illustration.
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Page 45: Mylar Shield (Wwan Models Only)
Mylar shield (WWAN models only) Description Spare part number Mylar shielding foil kit (for use only in models with a WWAN module) L14793-001 Before removing the Mylar shield, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. -
Page 46: Thermal Solution
Thermal solution Description Spare part number Thermal solution (includes replacement thermal material and Mylar screw/POGO cover) L14783-001 Before removing the thermal solution, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. - Page 47 Reverse this procedure to install the thermal solution. Component replacement procedures...
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Page 48: Battery
Battery Description Spare part number 3-cell, 49-WHr, 4.365-AHr, Li-ion battery ( (includes Mylar screw/POGO cover, bottom thermal Mylar, 924961-856 side thermal Mylar, and thermal grease)) Battery connector bracket L14782-001 Before removing the battery, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. - Page 49 Remove the two Phillips PM2.0×2.5 screws (3) that secure the battery to the tablet, and the remove the battery from the tablet (4). Reverse this procedure to install the battery. Component replacement procedures...
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Page 50: Solid-State Drive
Solid-state drive Description Spare part number Solid–state drive, M.2, 256-GB, PCIe, NVMe (includes Mylar screw/POGO cover, and WLAN RF foil) L16843-001 Solid–state drive, M.2, 128-GB, SATA-3, TLC (includes Mylar screw/POGO cover, and WLAN RF foil) L16842-001 Solid-state drive cover (includes WLAN RF foil and Mylar screw/POGO cover) L14755-001 Before removing the solid-state drive, follow these steps: Shut down the tablet. - Page 51 Lift the top of the drive, and then pull the drive out of the connector (4). NOTE: Solid-state drives are designed with notches to prevent incorrect insertion. Reverse this procedure to install the solid-state drive. Component replacement procedures...
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Page 52: Wwan Module (Select Models Only)
WWAN module (select models only) The WWAN module is available on select models only. Description Spare part number WWAN module, HP LT4210 LTE/HSPA+ with GPS (includes gasket and Mylar screw/POGO cover) L15398-005 WWAN connector gasket (includes WWAN connector gasket and Mylar screw/POGO cover) L14792-001 Before removing the WWAN module, follow these steps: Shut down the tablet. - Page 53 Remove the WWAN module (4) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.
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Page 55: Cameras
Cameras Description Spare part number Infrared camera (include Mylar screw/POGO cover) L14772-001 Front-facing camera (include Mylar screw/POGO cover) L14773-001 Rear-facing camera (include Mylar screw/POGO cover) L14774-001 Before removing the cameras, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. - Page 56 Release the ZIF connector (1) to which the infrared camera cable is connected, and then disconnect the infrared camera cable from the system board. Detach the infrared camera (2) from the tablet. (The infrared camera is attached to the tablet with double-sided adhesive.) Remove the infrared camera (3).
- Page 57 Release the ZIF connector (1) to which the front-facing webcam cable is connected, and then disconnect the front-facing camera cable from the system board. Detach the front-facing camera (2) from the tablet. (The front-facing camera is attached to the tablet with double-sided adhesive.) Remove the front-facing camera (3).
- Page 58 Release the ZIF connector (1) to which the rear-facing camera cable is connected, and then disconnect the rear-facing camera cable from the system board. Detach the rear-facing camera (2) from the tablet. (The rear-facing camera is attached to the tablet with double-sided adhesive.) Remove the rear-facing camera (3).
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Page 59: Volume Button Board And Cable
Volume button board and cable Description Spare part number Volume button board (includes Mylar screw/POGO cover) L14760-001 Volume button board bracket (includes Mylar screw/POGO cover) L14761-001 Before removing the volume button board, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. -
Page 60: Power Board And Cable
Power board and cable Description Spare part number Power board and cable (includes Mylar screw/POGO cover) L14759-001 Before removing the power board and cable, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. -
Page 61: Display And Touch Cables
Display and touch cables Description Spare part number Display panel cable (includes Mylar screw/POGO cover, bottom thermal Mylar, side thermal Mylar, and L14775-001 thermal grease) Before disconnecting the display and touch cables, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. -
Page 62: Cable Identification
Cable identification Description Spare part number Audio jack cable (includes Mylar screw/POGO cover, bottom thermal Mylar, side thermal Mylar, and L14769-001 thermal grease) Right USB board cable (includes Mylar screw/POGO cover, bottom thermal Mylar, side thermal Mylar, and L14765-001 thermal grease) Display (LVDS) cable (includes Mylar screw/POGO cover, bottom thermal Mylar, side thermal Mylar, and L14775-001 thermal grease) -
Page 63: Left Usb Board
Left USB board Description Spare part number Left USB board (includes rubber, Mylar screw/POGO cover, bottom thermal Mylar, side thermal Mylar, and thermal L14764-001 grease) Left USB board cable (includes Mylar screw/POGO cover, bottom thermal Mylar, side thermal Mylar, and thermal L14766-001 grease) Left USB board bracket (includes Mylar screw/POGO cover) - Page 64 Lift the board out of the tablet (3). Remove the left USB board. Reverse this procedure to install the left USB board. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
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Page 65: Audio Jack And Cable
Audio jack and cable Description Spare part number Audio jack and cable (includes Mylar screw/POGO cover, bottom thermal Mylar, side thermal Mylar, and L14769-001 thermal grease) Before removing the audio jack, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. -
Page 66: Right Usb Board
Right USB board Description Spare part number Right USB board (includes rubber, Mylar screw/POGO cover, bottom thermal Mylar, side thermal Mylar, L14763-001 and thermal grease) Right USB board cable (includes Mylar screw/POGO cover, bottom thermal Mylar, side thermal Mylar, and L14765-001 thermal grease) Right USB board bracket (includes Mylar screw/POGO cover) - Page 67 Lift the board out of the tablet (3). Remove the right USB board. Reverse this procedure to install the right USB board. Component replacement procedures...
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Page 68: Pogo Pin (Keyboard) Connector Cable
POGO pin (keyboard) connector cable Description Spare part number POGO (keyboard) pin connector cable (includes Mylar screw/POGO cover, bottom thermal Mylar, side L14776-001 thermal Mylar, and thermal grease) Before removing the POGO pin connector cable, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. -
Page 69: System Board
System board NOTE: All system board spare part kits include replacement thermal material, Mylar screw/POGO cover, bottom thermal Mylar, side thermal Mylar, and thermal grease. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Description Spare part number System board equipped with an Intel Core i5-7Y54 processor and 8 GB of system memory... - Page 70 (7) Left speaker cable (8) IR LED/light sensor board cable (9) WLAN antenna cables NOTE: The #1/white WLAN antenna cable connects to the WLAN module "#1/Main" terminal. The #2/ black WLAN antenna cable connects to the WLAN module "#2/Aux" terminal. (10) Front-facing camera cable (11) IR camera cable (12) Rear-facing camera cable...
- Page 71 Remove the SIM card tray by inserting a paper clip or similar thin tool into the release hole (1), and then pulling the tray out of the slot (2). Remove the SD card slot tray by inserting a paper clip or similar thin tool into the release hole (1), and then pulling the tray out of the slot (2).
- Page 72 Lift the system board up and out of the tablet (2). Reverse this procedure to install the system board. When installing a system board on a model with a WWAN module, be sure to install gaskets onto the system board as shown in the following image. (1): 156 mm x 3 mm (2): 87 mm x 3 mm (3): 22 mm x 3 mm...
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Page 73: Wlan Antennas
WLAN antennas Description Spare part number WLAN Antenna Kit (includes main and aux antennas and cables, Mylar screw/POGO cover, thermal shield L14787-001 bottom Mylar, thermal shield side Mylar (2), and thermal grease) Before removing the WLAN antenna, follow these steps: Shut down the tablet. - Page 74 Left WLAN antenna; models with a WWAN module: Remove the left WLAN antenna from the left speaker: Peel the WWAN antenna up to access the antenna cable (1). Peel the WLAN antenna off the speaker (2). Right WLAN antenna: Remove the right WLAN antenna from the right speaker: Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
- Page 75 Disconnect the antenna cable from the WLAN module (1). Peel the antenna off the speaker (2) Reverse this procedure to install the WLAN antennas. Component replacement procedures...
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Page 76: Speakers
Speakers Description Spare part number Left speaker for use in models without WWAN (includes Mylar screw/POGO cover, bottom thermal Mylar, L14786-001 side thermal Mylar, and thermal grease) Left speaker for use in models with WWAN (includes WWAN antenna, Mylar screw/POGO cover, bottom L14768-001 thermal Mylar, side thermal Mylar, and thermal grease) Right speaker for use in models without WWAN (includes Mylar screw/POGO cover, bottom thermal... - Page 77 Remove the speakers (4). Reverse this procedure to install the speakers. When installing the speakers, be sure to attach the Mylar pieces as shown in the following illustration. (1): Left speaker (2): Right speaker Component replacement procedures...
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Page 78: Wwan Antennas
WWAN antennas Description Spare part number WWAN antennas (includes antennas and cables, Mylar screw/POGO cover, thermal shield bottom Mylar, L14789-001 thermal shield side Mylar (2), and thermal grease) Before removing the WWAN antennas, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. -
Page 79: Infrared Camera Led Board
Reverse this procedure to install the WWAN antennas. Infrared camera LED board Description Spare part number Infrared camera LED board (includes sponge and Mylar screw/POGO cover) L14756-001 Infrared camera LED board cable (includes Mylar screw/POGO cover) L14757-001 Before removing the infrared camera LED board, follow these steps: Shut down the tablet. - Page 80 Lift the board to disengage the adhesive that secures it to the tablet, and then remove the board from the tablet (2). Reverse this procedure to install the infrared camera LED board. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
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Page 81: P Sensor
P sensor Description Spare part number P sensor (includes Mylar screw/POGO cover, bottom thermal Mylar, side thermal Mylar, and thermal L14798-001 grease) Before removing the P sensor, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. - Page 82 Peel the middle of the P sensor, and then remove it from the tablet (3). Reverse this procedure to install the P sensor. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
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Page 83: Using Setup Utility (Bios)
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar. -
Page 84: Downloading A Bios Update
If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar. -
Page 85: Using Hp Pc Hardware Diagnostics
The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see... -
Page 86: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. -
Page 87: Starting Hp Pc Hardware Diagnostics Uefi
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image. -
Page 88: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)
Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags. - Page 89 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
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Page 90: Specifications
Specifications Metric U.S. Tablet dimensions Width 293 mm 11.54 in Depth 210 mm 8.27 in Height 7.9 mm 0.31 in Weight Wi-fi 0.75 kg 1.65 lbs 0.76 kg 1.68 lbs Temperature Operating 5°C to 35°C 41°F to 95°F ‑20°C to 60°C ‑4°F to 140°F Nonoperating Relative humidity (noncondensing) -
Page 91: Backing Up, Restoring, And Recovering
Creating HP Recovery media (select products only) After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system. -
Page 92: Using Hp Recovery Manager To Create Recovery Media
On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For more information, see Using the HP Cloud Recovery Download Tool to create recovery media on page... -
Page 93: Using The Hp Cloud Recovery Download Tool To Create Recovery Media
Recovering using HP Recovery Manager You can use HP Recovery Manager software to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). -
Page 94: Recovering Using The Hp Recovery Partition (Select Products Only)
Recovering using HP Recovery media If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. -
Page 95: Changing The Computer Boot Order
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media. -
Page 96: 10 Power Cord Set Requirements
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. - Page 97 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.
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Page 98: 11 Recycling
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. - Page 99 4, 5 removal 32 connectors, service considerations hard drive spare part number 23, 32 product description 1 backup, creating 83 HP PC Hardware Diagnostics UEFI backups 83 downloading 79 battery display and touch cables starting 79 removal 40...
- Page 100 AC adapter and battery light 4, 5 removal 52 system 85 camera 6 spare part number 22 USB flash drive 86 caps lock 10 power button, identifying 13 using HP Recovery media 84 mute 10 power connector, identifying 4, 5 Index...
- Page 101 HP Cloud Recovery spare part numbers 22 spare part number 22 Download Tool 85 speakers wireless antennas creating using HP Recovery identifying 6 disconnecting 44 Manager 84 removal 68 wireless antennas, identifying 6...