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Troubleshooting (Cont.)
<Windows XP>
1. On the desktop, select Start > Programs > Accessories > Communication > New
Connection Wizard
2. At the Network Connection Wizard, click Next
3. In Network Connection Type, select Connect to the Internet. Click Next.
4. Select Set up my connection manually, click Next
5. Select Connect using a dial-up modem, click Next
6. At the Select a Device screen, the correct modem is selected by default. Click Next
7. Type your ISP Name, click Next.
8. Fill in the phone number p8,35, click Next.
9. Type the user name and password provided by your ISP, click Next.
10. When the Completing the Network Connection Wizard screen appears, click Finish.
Problem 2:
The USB modem is not working. The CSA icon remains black even after plugging in
the USB modem.
Solution 2:
First, please check if the driver is running properly.
1. On the desktop, select, Start > Settings > Control Panel
2. Double click the System icon, and select the option button Hardware > Device Manager
(In Windows 98/ME, we just need to click Device Manager)
3. Check if the "ADSL USB Modem" is installed under Network Adapters. If the device
shows with an "!", it means the device not working properly. You may try to disable the
device by right-click the device icon and then enable it again by the same way (this
method is not provided in Windows 98/ME). You may be asked to restart the PC after
disabling/enabling the device, please follow all the instructions
If the problem persists, it is recommended to "cleanup" the installation and reinstall.
"Cleanup" is a utility that can be run from the support CD. At the Windows Start
button, select Run, click Browse and search for "cleanup.exe" on the support CD.
Once you run the utility, it pops up a message for restarting the system. Reinstall the
driver after restarting Windows.
Problem 3:
The CSA icon is green, but I still cannot log in or connect to my ISP.
Solution 3:
Try running the "cleanup" utility and reinstalling the modem driver.
USB ADSL Modem User's Manual
Appendix - Troubleshooting
23
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