Sony UP-D72XRS Read Before Use page 19

Error messages Possible causes and remedies
SET CLEANING When cleaning the thermal head or
SHEET roller, the cleaning sheet was not
recognized because it was not loaded
correctly.
tReload the cleaning sheet correctly
(page 5).
SET PAPER The paper has been used up.
tLoad the paper into the paper tray.
SET TRAY The paper tray is not installed.
tInstall the paper tray.
Other Messages
When the following message appears, the ALARM
indicator does not light. The PRINT indicator blinks.
Error messages Possible causes and remedies
CLEAN FAN FILTER The filter has become dirty.
tRemove the fan cover on the side
panel of the printer and then
remove the filter. Clean the filter
(page 6).
HEAD IN COOLING The thermal head has overheated.
tLeave the printer until the head
cools down and this message
disappears.
HEAD IN HEATING The thermal head is warming up.
tLeave the printer until the head has
warmed up and this message
disappears.
PLEASE CLEAN This message appears whenever the
number of sheets printed reaches 500
sheets.
tClean the thermal head. When you
complete the cleaning of the
thermal head, this message appears.
You can continue printing even if
this message is being displayed
(page 5).
PLEASE WAIT This message appears when the printer
returns to the initial status so that it can
restart to print after you insert the
paper tray into the printer or you close
the maintenance door.
tWait until this message disappears.
RESERVED The printer is reserved.
tCancel the reservation of the printer
from your computer.
Troubleshooting
If Damage is Suspected
If a problem appears, check the following trouble
shooting guide first and perform whatever action is
necessary to solve the problem. If the problem persists,
turn off the printer and consult your Sony dealer.
Symptom Possible causes and remedies
Nothing appears in the The POWER switch of the printer is
printer window not set to ON.
display. tSet the POWER switch of the
printer to ON. If the POWER
switch is set to ON, set it to OFF
once, then to ON again.
The connections may not be correct.
tMake the connections correctly.
The printer does not An error message appears on the
print. printer window display.
tTake the measures recommended in
"Error Messages" (page 8).
If the Paper Jams
If the paper jams, printing stops and an error message
stating "CHECK PAPER AND PUSH [EXEC]" or
"REMOVE PAPER AND PUSH [EXEC]" appears on
the printer window display. Follow the steps below to
remove the jammed paper.
Note
Be careful not to hurt you when you touch the inside of
the printer, while removing the paper jammed inside the
printer.
1
Press the EJECT TRAY button to remove the paper
tray.
Press the EJECT TRAY button.
9
Troubleshooting