Troubleshooting guide
Reference
Before requesting service, make the following
checks. If the problem still persists, consult
your dealer for instructions.
Updating to the latest software (firmware) may
solve the problem. (
The followings do not indicate a problem
with this unit:
• Regular disc rotating sounds or HDD rotating
sounds.
• Poor reception due to atmospheric conditions.
• When you switch the unit on or to standby
mode, there may be an unexpected sound.
General operation
The unit does not work.
• Check the connections. (
• One of the unit's safety devices may have been
activated.
Reset the unit as follows:
1 Press [Í/I] on the main unit to switch the unit
to standby.
• If the unit does not switch to standby, press
[Í/I] on the main unit for about 3 seconds.
The unit is forcibly switched to standby.
Alternatively, disconnect the AC mains
lead, wait one minute, then reconnect it.
2 Press [Í/I] on the main unit to switch it on. If
the unit still cannot be operated, consult the
dealer.
Cannot eject a disc.
1 Press and hold [Í/I] on the main unit for at
least 3 seconds when it is turned off.
2 Press and hold [OK], the yellow button and the
blue button at the same time for more than
5 seconds.
• "00 RET" is displayed on the front panel
display.
3 Repeatedly press [1] (right) until "06 FTO" is
displayed on the front panel display.
4 Press [OK].
66)
9)
The remote control does not work.
• The remote control and main unit are using
different codes. Change the code on the remote
control.
"Remote Control " appears on the right side of
the screen.
("∑" stands for a number.)
Front panel display
Startup is slow.
• Startup takes time in the following situations:
- A disc is inserted.
- The clock is not set.
- Immediately after a power failure or the AC
mains lead is connected.
- When a BD-J application is executing.
- When the "Quick Start" is not activated. (
Displays
"0:00" is flashing on the front panel display.
• Set the clock. (
78)
The clock does not display on the unit when
switched to standby.
• The clock does not display when "Quick Start" is
not activated. (
77)
TV screen and video
Screen size is wrong.
• Check the "TV Aspect" or "Aspect for 4:3 Video".
(
74)
• Adjust the aspect ratio setting on TV.
• Adjust the aspect ratio setting on this unit. (
• Check "Aspect for Recording" before recording
or file conversion. (
The black screen appears on the TV.
• This phenomenon may occur, depending on the
TV setting, when "Quick Start" is activated.
Depending on the TV, this phenomenon may be
prevented by reconnecting to a different HDMI
input terminal.
Press and hold [OK] and
the indicated number
button at the same time
for more than 5 seconds.
(
77)
69)
72)
SQT1109
77)
79