Lenovo ThinkPad X380 Yoga User Manual
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Lenovo ThinkPad X380 Yoga User Manual

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  • Page 1 X380 Yoga User Guide...
  • Page 2 • Safety and Warranty Guide • Setup Guide • “Important safety information” on page v The latest Safety and Warranty Guide, Setup Guide, and the Regulatory Notice are available on the Lenovo Support Web site at: http://www.lenovo.com/support First Edition (January 2018) ©...

  • Page 3: Table Of Contents

    ..Lenovo programs ....Setting the security chip ...
  • Page 4 Lenovo Support Web site ..100 General tips for preventing problems ..Calling Lenovo ... . . 100 Diagnosing problems with Lenovo Companion. . .
  • Page 5 Recycling information for China ..114 Appendix D. Restriction of Hazardous Substances (RoHS) Directive ....115 © Copyright Lenovo 2018...
  • Page 6 X380 Yoga User Guide...

  • Page 7: Important Safety Information

    • Avoid keeping your hands, your lap, or any other part of your body in contact with a hot section of the computer for any extended time. • Periodically take hands from using the keyboard by lifting your hands from the palm rest. © Copyright Lenovo 2018...
  • Page 8 Protect yourself from the heat generated by the ac power adapter. When the ac power adapter is connected to an electrical outlet and your computer, it generates heat. Extended contact with your body, even through clothing, may cause a skin burn.

  • Page 9: Conditions That Require Immediate Action

    In the unlikely event that you notice any of the following conditions, or if you have any safety concerns with your product, stop using the product and unplug it from the power source and telecommunication lines until you can speak to the Customer Support Center for further guidance. © Copyright Lenovo 2018...

  • Page 10: Service And Upgrades

    Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts.

  • Page 11: Power Cords And Power Adapters

    Never overload these devices. If power strips are used, the load should not exceed the power strip input rating. Consult an electrician for more information if you have questions about power loads, power requirements, and input ratings. © Copyright Lenovo 2018...

  • Page 12: Plugs And Outlets

    Plugs and outlets DANGER If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.

  • Page 13: External Devices

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.

  • Page 14: Notice For Non-Rechargeable Coin-Cell Battery

    Notice for non-rechargeable coin-cell battery DANGER If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The battery contains a small amount of harmful substance. Do not heat to more than 100°C (212°F). The following statement applies to users in the state of California, U.S.A. California Perchlorate Information: Products containing manganese dioxide lithium coin-cell batteries may contain perchlorate.

  • Page 15: Heat And Product Ventilation

    • Do not restrict or block any ventilation openings. • Do not operate your computer inside furniture, as this might increase the risk of overheating. • Airflow temperatures into the computer should not exceed 35°C (95°F). xiii © Copyright Lenovo 2018...

  • Page 16: Electrical Current Safety Information

    Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not use your computer during a lightning storm. • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.

  • Page 17: Liquid Crystal Display (Lcd) Notice

    2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1. If different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5...

  • Page 18: Glass Parts Notice

    Glass parts notice CAUTION: Some parts of your product may be made of glass. This glass could break if the product is dropped on a hard surface or receives a substantial impact. If glass breaks, do not touch or attempt to remove it. Stop using your product until the glass is replaced by trained service personnel.

  • Page 19: Chapter 1. Product Overview

    Chapter 1. Product overview This chapter provides basic information to help you get familiar with your computer. Computer controls, connectors, and indicators This section introduces hardware features of the computer. Front view © Copyright Lenovo 2018...
  • Page 20 TrackPoint buttons Trackpad TrackPoint pointing stick Your computer is equipped with the Lenovo-unique ThinkPad pointing device. For more information, see “Using the ThinkPad pointing device” on page 23. NFC label (available on some models) If you find a near field communication (NFC) label near the trackpad, it indicates that your computer comes with an NFC card.

  • Page 21: Left-Side View

    USB-C power adapter. Use the shipped USB-C power adapter and power cord to connect the computer to ac power through the USB-C connector. Lenovo provides various USB-C accessories to help you expand your computer functionality. For more information, go to: http://www.lenovo.com/essentials...

  • Page 22: Right-Side View

    To charge these devices when the computer is off or in hibernation mode, and the computer is not connected to ac power, do the following: 1. Start the Lenovo Companion program from the Start menu. 2. Click Hardware Settings ➙ Always On USB.
  • Page 23 For more information, see “ThinkPad Pen Pro” on page 16. Audio connector You can connect headphones or a headset with a 3.5-mm (0.14-inch), 4-pole plug to the audio connector to listen to the sound from the computer. If you are using a headset with a function switch, do not press this switch while using the headset. If you press the switch, the headset microphone is disabled, and the integrated microphones on the computer is enabled instead.

  • Page 24: Bottom View And Rear View

    You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature. Cable locks for your product are available from Lenovo at https://www.lenovoquickpick.com/...
  • Page 25 Caps Lock indicator When this indicator is on, you can type uppercase letters by directly pressing the letter keys. Fn Lock indicator This indicator shows the status of Fn Lock function. For more information, see “Using the special keys” on page 21.

  • Page 26: Important Product Information

    • Windows operating systems information Machine type and model information When you contact Lenovo for help, the machine type and model information helps the technicians to identify your computer and provide faster service. The following illustration shows where to find the label that contains the machine type and model information of your computer.

  • Page 27: Fcc Id And Ic Certification Information

    Lenovo. Note: Do not remove or replace a factory-preinstalled wireless module by yourself. For replacement, you must contact Lenovo service first. Lenovo is not responsible for any damage caused by unauthorized replacement. • For a user-installable wireless WAN module, the actual FCC ID and IC certification number is affixed to the wireless WAN module installed in the computer.

  • Page 28: Labels For The Windows Operating Systems

    Note: For the user-installable wireless module, ensure that you use only a Lenovo-authorized wireless module specifically tested for this computer model. Otherwise, the computer will generate an error-code beep sequence when you turn on the computer. Labels for the Windows operating systems ®...

  • Page 29: Computer Features

    Computer features The computer features introduced in this topic cover various models. Some computer features might be available only on specific models. Computer color • Black or silver Microprocessor To view the microprocessor information of your computer, right-click the Start button and then select System.

  • Page 30: Computer Specifications

    • Security-lock slot • Trusted Platform Module (TPM) (available on some models) Wireless features • Bluetooth • Miracast® technology • NFC (available on some models) • Wireless LAN • Wireless WAN (available on some models) Others • Camera (available on some models) •...

  • Page 31: Lenovo Programs

    2. If you do not find the program in the program list, search for the program in the search box. An introduction to Lenovo programs This topic provides a brief introduction to Lenovo programs. Depending on your computer model, some of the programs might not be available.
  • Page 32 • Configure hardware settings. • Create and manage your Lenovo ID. This app is filled with exclusive Lenovo content to help you learn more about what you can do with your Lenovo computer. X380 Yoga User Guide...

  • Page 33: Chapter 2. Using Your Computer

    This chapter provides information to help you use the various features provided by your computer. Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you if there is a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.

  • Page 34: Thinkpad Pen Pro

    • Follow the “General tips for preventing problems” on page 71. • Diagnose problems yourself by using the preinstalled diagnostic software. See “Diagnosing problems with Lenovo Companion” on page 71. • Check for recovery solutions in Chapter 7 “Recovery information” on page 89.

  • Page 35: Operating Modes

    15 seconds and 100% charged in about five minutes. Note: Ensure that your computer is on or in sleep mode. Otherwise, the pen will not be charged. The ThinkPad Pen Pro is also available as an option from Lenovo. To purchase the ThinkPad Pen Pro, go to: http://www.lenovo.com/accessories...
  • Page 36 Note: Depending on the model, your computer might look different from the illustrations in this topic. Attention: Do not rotate the computer display with too much force, otherwise the computer display or hinges might get damaged. Do not apply too much force to the upper-right or upper-left corner of the computer display.

  • Page 37: Using The Multi-Touch Screen

    Notebook mode Stand mode Tent mode Tablet mode Using the multi-touch screen This topic provides instructions on how to use the multi-touch screen that is available on some models. Notes: • Your computer screen might look different from the following illustrations. •...
  • Page 38 Touch gesture (touch models Description only) Touch: Tap. Mouse action: Click. Function: Open an app or perform an action on an open app, such as Copy, Save, and Delete, depending on the app. Touch: Tap and hold. Mouse action: Right-click. Function: Open a menu with multiple options.

  • Page 39: Using The Special Keys

    Touch gesture (touch models Description only) Touch: Swipe in from the left edge. Mouse action: Click the task-view icon on the taskbar. Function: View all your open windows in task view. • Short swipe for full-screened app or when your computer is in the tablet mode Touch: Swipe downwards shortly from the top edge.
  • Page 40 1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons. 2. Click Lenovo - Keyboard Manager and the Keyboard Manager window is displayed. 3. Select the options of your preference.

  • Page 41: Using The Thinkpad Pointing Device

    • Fn+K: This key combination has the same function as the ScrLK or Scroll Lock key on a conventional external keyboard. • Fn+P: This key combination has the same function as the Pause key on a conventional external keyboard. • Fn+S: This key combination has the same function as the SysRq key on a conventional external keyboard. •...

  • Page 42: Using The Trackpoint Pointing Device

    Using the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling. The TrackPoint pointing device consists of the following components: Pointing stick Left-click button (primary-click button) Right-click button (secondary-click button) Scroll bar To use the TrackPoint pointing device, see the following instructions:...

  • Page 43: Using The Trackpad

    Using the trackpad The entire trackpad surface is sensitive to finger touch and movement. You can use the trackpad to perform all the pointing, clicking, and scrolling functions of a traditional mouse. The trackpad can be divided into two zones: Left-click zone (primary-click zone) Right-click zone (secondary-click zone) To use the trackpad, see the following instructions:...

  • Page 44: Using The Trackpad Touch Gestures

    Using the trackpad touch gestures The entire trackpad surface is sensitive to finger touch and movement. You can use the trackpad to perform the same point and click actions as you would use a traditional mouse. You also can use the trackpad to perform various touch gestures.

  • Page 45: Replacing The Cap On The Pointing Stick

    Replacing the cap on the pointing stick The cap on the end of the pointing stick is removable. After you use the cap for a period of time, you might consider replacing the cap with a new one. Notes: • Ensure that you use a cap with grooves as shown in the following illustration.

  • Page 46: Using The Battery

    Using the battery When you use your computer away from electrical outlets, you depend on battery power to keep your computer running. Different computer components consume power at different rates. The more you use the power-intensive components, the faster you consume battery power. Spend more time unplugged with ThinkPad batteries.

  • Page 47: Managing The Battery Power

    • Always use power management features such as power-saving modes. Managing the battery power To achieve the best balance between performance and power saving, adjust your power plan settings. To adjust power plan settings, do the following: 1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons.
  • Page 48 To attach an Ethernet cable to your computer, you need an Ethernet extension adapter. The Ethernet extension adapter is available as an option and shipped with some computer models. You can purchase an Ethernet extension adapter from Lenovo at http://www.lenovo.com/essentials...

  • Page 49: Wireless Connections

    The Ethernet connector has two indicators that show the status of the network connection. When the green indicator is on, the computer is connected to a LAN. When the yellow indicator blinks, data is being transmitted. Wireless connections Wireless connection is the transfer of data without the use of cables but by means of radio waves only. Using the wireless-LAN connection A wireless local area network (LAN) covers a relatively small geographic area, such as an office building or a house.

  • Page 50: Using The Bluetooth Connection

    • Place your computer on a flat surface and open your computer display to an angle of slightly more than 90 degrees. • Place your computer away from concrete or brick walls that might dampen cellular signals. • Best reception is available near windows and other locations where cellular phone reception is the strongest.
  • Page 51 Attention: • Before handling the NFC card, touch a metal table or a grounded metal object. Otherwise the card might get damaged by the static electricity from your body. • During the data transfer, do not put your computer or NFC-enabled smartphone to sleep mode; otherwise, your data might get damaged.

  • Page 52: Using The Airplane Mode

    When the camera starts, the camera status indicator nearby is turned on, indicating that the camera is in use. If you want to configure the camera settings, open the Start menu and then click Lenovo Companion ➙ Hardware Settings ➙ Display, Camera & Audio/Media. Locate the Camera section and then follow the instructions on the screen to configure the camera settings.

  • Page 53: Using A Smart Card

    Using the infrared camera The infrared camera provides a personal and secure way for you to sign in to your computer with face authentication. After setting the infrared camera for face authentication, you can unlock your computer by scanning your face instead of using a password. The infrared camera has the following components: Infrared light-emitting diode (LED) The infrared LED emits infrared light.
  • Page 54 This section provides information about the supported smart card type and instructions on how to install or remove a smart card. For more information about using the smart card, see the documentation that comes with the smart card. Supported smart card type The smart-card reader (if available on your computer) only supports the smart card of the following specifications: •...

  • Page 55: Using An External Display

    Using an external display This section provides instructions on how to connect an external display, choose display modes, and change display settings. You can use an external display such as a projector or a monitor to give presentations or to expand your workspace.

  • Page 56: Traveling With Your Computer

    • Extend: Extends the video output from your computer display to an external display. You can drag and move items between the two displays. • Projector only: Shows the video output only on an external display. Note: Depending on the situation, you might see Projector only or Second screen only. ®...

  • Page 57: Finding Thinkpad Options

    Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs. Options include memory modules, storage devices, network cards, port replicators or docking stations, batteries, power adapters, keyboards, mice, and more.
  • Page 58 X380 Yoga User Guide...

  • Page 59: Chapter 3. Accessibility, Ergonomic, And Maintenance Information

    This chapter provides information about accessibility, ergonomic, and cleaning and maintenance. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
  • Page 60 If you prefer to type or enter data into your computer using a mouse, joystick, or other pointing device instead of a physical keyboard, you can use On-Screen Keyboard. On-Screen Keyboard displays a visual keyboard with all the standard keys. You can select keys using the mouse or another pointing device, or you can tap to select the keys if your computer supports multi-touch screen.

  • Page 61: Ergonomic Information

    Your computer provides industry-standard connectors that enable you to connect assistive devices. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.

  • Page 62: Cleaning And Maintenance

    Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs. You can find some of these options at http://www.lenovo.com/ . Explore your options for docking solutions and external products that provide the adjustability and essentials features that you want.
  • Page 63 • Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables. • When picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by the display.
  • Page 64 X380 Yoga User Guide...

  • Page 65: Chapter 4. Security

    The following two types of hard disk passwords can help protect the information stored on the storage drive: • User hard disk password © Copyright Lenovo 2018...

  • Page 66: Setting, Changing, Or Removing A Password

    Lenovo cannot reset your passwords or recover data from the storage drive. You must take your computer to a Lenovo reseller or a marketing representative to have the storage drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 67: M.2 Solid-State Drive Security

    M.2 solid-state drive security To protect the computer from unauthorized security attacks, refer to the following tips to enhance security: • Set a power-on password as well as a hard disk password. For security, a longer password is recommended. • The M.2 solid-state drive built into your computer can be protected by UEFI BIOS. To provide reliable security, use the security chip and a security program with the Trusted Platform Module (TPM) management feature.

  • Page 68: Using The Fingerprint Reader

    1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Security ➙ Security Chip by using the directional keys. 3. Press Enter. The Security Chip submenu opens. 4. Move to an item you want to set by using the directional keys. When the item is highlighted, press Enter. 5.
  • Page 69 Lenovo-authorized servicer or a marketing representative to have the password canceled. If you forget your hard disk password, Lenovo cannot reset your password or recover data from the storage drive. You must take your computer to a Lenovo-authorized servicer or a marketing representative to have the storage drive replaced.

  • Page 70: Deleting Data From Your Storage Drive

    • Move the data to the Recycle Bin, and then empty the Recycle Bin. • Format your storage drive, using the software to initialize it. • Use the recovery program provided by Lenovo to bring the storage drive back to the factory default settings.

  • Page 71: Protecting Data Against Viruses

    Protecting data against viruses Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates. For more information about your antivirus software, see the help system of your antivirus software.
  • Page 72 X380 Yoga User Guide...

  • Page 73: Chapter 5. Advanced Configuration

    8. After installing the device drivers, apply Windows Update to get the latest modules, for example the security patches. 9. Depending on your preference, install Lenovo programs. For information about Lenovo programs, see “Lenovo programs” on page 13. Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program.

  • Page 74: Installing Device Drivers

    Lenovo Companion is preinstalled on your computer and is ready to run. The only prerequisite is an active Internet connection. You can start the program manually, or you can use the schedule feature to enable the program to search for updates automatically at specified intervals.

  • Page 75: Configuring Thinkpad Setup

    Configuring ThinkPad Setup The ThinkPad Setup program menu lists various items about system configuration. Attention: The default configurations are already optimized for you. Improper change of the configurations might cause unexpected results. To configure ThinkPad Setup, do the following: 1. Restart the computer. When the logo screen is displayed, press F1. The ThinkPad Setup program starts. Note: If you are required to enter the supervisor password, enter the correct password.

  • Page 76: Updating The Uefi Bios

    • The computer must be engaged in the Preboot eXecution Environment (PXE). • A network-management program must be installed on the computer of the network administrator. For instructions on how to update the UEFI BIOS, go to http://www.lenovo.com/support BIOS menu This topic introduces the following BIOS menus of your computer: •...
  • Page 77 • Preinstalled operating system license • UEFI Secure Boot • OA3 ID • OA2 Config menu Note: The BIOS menu items might change without notice. Depending on the model, the default value might vary. Network • Wake On LAN Values: Disabled, AC only, AC and Battery Description: The network administrator can turn on a computer from a management console by using the Wake on LAN feature.
  • Page 78 Descriptions: Enable or disable the Wireless Auto Disconnection feature when the Ethernet cable is attached. If you select Enabled, the Wireless LAN and WiGig radios are automatically turned off whenever the Ethernet cable is attached. Note: The Wireless Auto Disconnection feature is not supported for the Ethernet connection through a USB port.
  • Page 79 • F1–F12 as Primary Function Values: Disabled, Enabled Description: If you select Enabled, pressing the function keys directly inputs F1–F12. If you select Disabled, pressing the function keys directly initiates the special function printed as an icon on each key. To temporarily switch the above two functions, press Fn+Esc.
  • Page 80 Description: Enable or disable the power-saving feature that stops the microprocessor clock automatically when there are no system activities. Normally, it is not necessary to change the setting. • Power On with AC Attach Values: Disabled, Enabled Description: Enable or disable a feature that turns on the computer when the ac power adapter is attached.
  • Page 81 Description: If you select Enabled, Intel AMT (Active Management Technology) is configured and additional setup items are provided in MEBx (Management Engine BIOS Extension) Setup. If you select Permanently Disabled, you can never enable it again. Be cautious when you make the selection. Note: You can enter the MEBx Setup menu by pressing Ctrl+P in the Startup Interrupt Menu window.
  • Page 82 Descriptions: When this option is enabled, a password prompt is displayed when the computer is turned on by an unattended event such as a Wake on LAN attempt. To prevent unauthorized access, set the user authentication on the operating system. •...
  • Page 83 Descriptions: Enable this option to use password authentication when fingerprints are not available. This item is displayed if Security Mode is set to High. • Reset Fingerprint Data Value: Enter Descriptions: Use this option to erase all fingerprint data stored in the fingerprint reader and reset the settings to the factory default state.
  • Page 84 Memory Protection • Execution Prevention Values: Disabled, Enabled Descriptions: Some computer viruses and worms cause memory buffers to overflow. By enabling this option, you can protect your computer against attacks from such viruses and worms. If the option is enabled but you find that a program does not run properly, disable this option first and then reset the settings.
  • Page 85 Anti-Theft • Computrace Module Activation Values: Disabled, Enabled, Permanently Disabled Descriptions: Enable the UEFI BIOS interface to activate the computrace module. Computrace is an optional monitoring service from Absolute Software. If you select Permanently Disabled, you cannot enable this setting again. Secure Boot •...
  • Page 86 Startup menu Note: The BIOS menu items might change without notice. Depending on the model, the default value might vary. • Boot Descriptions: Define the startup sequence. • Network Boot Descriptions: Select the boot device when the system wakes from LAN. If Wake On LAN is enabled, the network administrator can turn on all of the computers in a LAN remotely through network management software.

  • Page 87: Using System Management

    Descriptions: Save the changes. Using system management This topic is primarily intended for the network administrators. Your computer is designed for manageability, so that you can redirect more resources to better meet your business objectives. This manageability, known as total cost of ownership (TCO), enables you to remotely operate client computers in the same way as you operate your own computer, such as turning on a client computer, formatting a storage drive, and installing a program.
  • Page 88 Enabling or disabling the Wake on LAN feature When the Wake on LAN feature is enabled and the computer is connected to a LAN, the network administrator can start the computer remotely from a management console, using a remote network- management program.

  • Page 89: Chapter 6. Troubleshooting Computer Problems

    Note: If you are unable to isolate and repair the problem yourself after running Lenovo Companion, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.

  • Page 90: Troubleshooting

    Lenovo Companion supports the hardware scan function. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for optimal system performance. To run Lenovo Companion, see “Accessing Lenovo programs” on page 13. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software.

  • Page 91: Error Messages

    Error messages • Message: 0177: Bad SVP data, stop POST task. Solution: Checksum of the supervisor password in the EEPROM is not correct. The system board should be replaced. Have the computer serviced. • Message: 0183: Bad CRC of Security Settings in EFI Variable. Enter ThinkPad Setup. Solution: Checksum of the Security settings in the EFI Variable is not correct.

  • Page 92: Beep Errors

    Firmware Interface Specification. If the user selects “No”, all data will be kept, but the operating system or programs will not be able to create, modify, or delete data in the storage. If this error happens at a service center, Lenovo authorized service personnel will clean up the non-volatile system UEFI variable storage using the preceding solution.

  • Page 93: Memory Module Problems

    The following section describes some beep errors and the corresponding solutions. Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or product documentation. Only use a Lenovo-authorized service provider to repair your product. Error codes...

  • Page 94: Ethernet Problems

    4. Verify the proper memory configuration and compatibility including the maximum memory size and the memory speed. 5. Run diagnostic programs. See “Diagnosing problems with Lenovo Companion” on page 71. Ethernet problems • Problem: My computer cannot connect to the network.

  • Page 95: Wireless-Lan Problem

    • Problem: My computer is a Gigabit Ethernet model, but it cannot connect to the network at 1000 Mbps. Instead, it connects at 100 Mbps. Solution: – Try another Ethernet cable. – Ensure that the link partner is set to auto-negotiate. –...

  • Page 96: Keyboard Problems

    Note: If the Fn and function keys tab is not displayed, connect your computer to the Internet. Then download and install the ThinkPad Hotkey Features program from the Lenovo Support Web site. For more information, see “Installing device drivers” on page 56.
  • Page 97 • Problem: When I turn on the computer, nothing is displayed on the screen and the computer does not beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the computer by pressing and holding the power button for four seconds or more.

  • Page 98: External Monitor Problems

    1. Right-click on the desktop, and then click Display settings ➙ Display. Note: If your computer cannot detect the external monitor, click Detect in the Display window. 2. Select the external monitor and set Resolution. 3. Click Display adapter properties. 4.

  • Page 99: Audio Problems

    • Problem: The screen is unreadable or distorted. Solution: Ensure that: – The monitor information is correct and the appropriate monitor type is selected. If necessary, update the monitor driver. – Ensure that an appropriate refresh rate is selected by doing the following: 1.
  • Page 100 4. Double-click Sound, video and game controllers. 5. Ensure that the device following Sound, video and game controllers is enabled and configured correctly. • Problem: Recordings made by using the microphone input are not loud enough. Solution: Ensure that the Microphone Boost function is turned on and set by doing the following: 1.

  • Page 101: Fingerprint Reader Problems

    5. Play any sound through a music program (for example, Windows Media Player). Ensure that sound comes from the speakers now. 6. Then, if you would like to switch to a headset, close the music program. 7. Click the Playback tab. Select Headset Earphone and then click Set Default. The headset is set to the default device with a check mark displayed beside the headset icon.

  • Page 102: Power Problems

    Solution: Do the following: 1. Ensure that the connection of the ac power adapter is correct. For instructions on how to connect the ac power adapter, see “Using the ac power adapter” on page 27. 2. If the connection of the ac power adapter is correct, turn off the computer, and then disconnect the ac power adapter and remove the removable battery.

  • Page 103: Sleep And Hibernation Problems

    – http://www.lenovo.com/support – https://support.microsoft.com/ Sleep and hibernation problems • Problem: The computer enters sleep mode unexpectedly. Solution: If the microprocessor overheats, the computer automatically enters sleep mode to allow the computer to cool and to protect the microprocessor and other internal components. Check the settings for sleep mode.

  • Page 104: Hard Disk Drive Problems

    Hard disk drive problems • Problem: The hard disk drive makes a rattling noise intermittently. Solution: The rattling noise might be heard: – When the hard disk drive begins or finishes getting access to data – When you carry the hard disk drive –...

  • Page 105: Usb Problem

    Control Panel by Category, and click Hardware and Sound ➙ Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Refer to “Diagnosing problems with Lenovo Companion” on page 71 and run a diagnostic test of the USB connector.
  • Page 106 X380 Yoga User Guide...

  • Page 107: Chapter 7. Recovery Information

    After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then you can choose repair and recovery options by following the on-screen instructions. Note: Ensure that your computer is connected to ac power during the recovery process. © Copyright Lenovo 2018...

  • Page 108: Creating And Using A Recovery Usb Drive

    It is recommended that you create a recovery USB drive as early as possible. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: http://www.lenovo.com/support/phone Creating a recovery USB drive To create a recovery USB drive, you need a USB drive with at least 16 GB of storage capacity.

  • Page 109: Chapter 8. Replacing Devices

    If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You might be required to return the defective part that is replaced by the CRU.

  • Page 110: Disabling The Built-In Battery

    • Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the edges. Never touch exposed circuitry. • Prevent others from touching the components. • Before you install a static-sensitive option or CRU, do either of the following to reduce static electricity in the package and your body: –...

  • Page 111: Replacing The Base Cover Assembly

    Replacing the base cover assembly Before you start, read “Important safety information” on page v and print the following instructions. To replace the base cover assembly, do the following: 1. Disable the built-in battery. See “Disabling the built-in battery” on page 92. 2.

  • Page 112: Replacing The Wireless-Wan Card

    6. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the wireless-WAN card The following information only applies to computer with user-installable modules. Before you start, read “Important safety information” on page v and print the following instructions. Attention: Before you start installing a wireless-WAN card, touch a metal table or a grounded metal object.
  • Page 113 6. Install a new wireless-WAN card by doing the following: a. Align the contact edge of the new wireless-WAN card with the key in the slot. Then carefully insert the card into the slot at an angle of about 20 degrees .

  • Page 114: Replacing The M.2 Solid-State Drive

    Replacing the M.2 solid-state drive Before you start, read “Important safety information” on page v and print the following instructions. Attention: The M.2 solid-state drive is sensitive. Inappropriate handling might cause damage and permanent loss of data. When handling the M.2 solid-state drive, observe the following guidelines: •...

  • Page 115: Replacing The Coin-Cell Battery

    If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substance. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire.
  • Page 116 1. Disable the built-in battery. See “Disabling the built-in battery” on page 92. 2. Ensure that the computer is turned off and disconnected from ac power and all cables. 3. Close the computer display and turn the computer over. 4. Remove the base cover assembly. See “Replacing the base cover assembly” on page 93. 5.

  • Page 117: Chapter 9. Getting Support

    • What is the serial number? Getting help and service If you need help, service, technical assistance, or more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer or on the Lenovo Support Web site at http://www.lenovo.com/support...

  • Page 118: Lenovo Support Web Site

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 119: Purchasing Additional Services

    Telephone numbers For a list of the Lenovo Support phone numbers for your country or region, go to http://www.lenovo.com/ support/phone or refer to the Safety and Warranty Guide that comes with your computer. Note: Phone numbers are subject to change without notice. The latest phone numbers are available at .
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  • Page 121: Appendix A. Supplemental Information About The Ubuntu Operating System

    The LLW also is preinstalled on the computer. To access the LLW, go to the following directory: /usr/share/doc/lenovo-doc If you cannot view the LLW either from the Web site or from your computer, contact your local Lenovo office or reseller to obtain a printed version of the LLW.
  • Page 122 X380 Yoga User Guide...

  • Page 123: Appendix B. Regulatory Information

    This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency (RF) safety standards and recommendations; therefore, Lenovo believes that this product is safe for use by consumers. These standards and recommendations reflect the consensus of the worldwide scientific community, and result from deliberations of panels and committees of scientists, who continually review and interpret the extensive research literature.

  • Page 124: Locating The Ultraconnect Wireless Antennas

    If you are uncertain of the policy that applies to the use of wireless devices in a specific area (such as an airport or hospital), you are encouraged to ask for authorization to use a wireless device prior to turning on the computer.

  • Page 125: Locating Wireless Regulatory Notices

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 126: Industry Canada Class B Emission Compliance Statement

    • For tablets: http://www.lenovo.com/eu-doc-tablets Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers. This product has been tested and found to comply with the limits for Class B equipment according to European Standards harmonized in the Directives in compliance.

  • Page 127: Japan Vcci Class B Compliance Statement

    Geräten), bzw. der EMV EU Richtlinie 2014/30/EU, für Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart.
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  • Page 129: Appendix C. Weee And Recycling Statements

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information about recycling Lenovo products, go to: http://www.lenovo.com/recycling...

  • Page 130: Japan Recycling Statements

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 131: Battery Recycling Information For The European Union

    If the battery needs to be replaced, contact your place of purchase or contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions.

  • Page 132: Battery Recycling Information For Taiwan

    You also can refer to the instructions provided in the user guide for your product. For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment Battery recycling information for Taiwan Battery recycling information for the United States and Canada...

  • Page 133: Appendix D. Restriction Of Hazardous Substances (Rohs) Directive

    For more information about Lenovo worldwide compliance on RoHS, go to: http://www.lenovo.com/rohs-communication Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management) Rules.
  • Page 134 X380 Yoga User Guide...
  • Page 135 Taiwan RoHS Appendix D. Restriction of Hazardous Substances (RoHS) Directive...
  • Page 136 X380 Yoga User Guide...

  • Page 137: Appendix E. Energy Star Model Information

    Windows help information on the computer. The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.
  • Page 138 4. Click the Power Management tab. 5. Clear the Allow this device to wake the computer check box. 6. Click OK. X380 Yoga User Guide...

  • Page 139: Appendix F. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 140 This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice. To obtain the most up-to-date documentation for your computer, go to: http://www.lenovo.com/support...

  • Page 141: Appendix G. Trademarks

    Appendix G. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Access Connections Active Protection System Lenovo Lenovo logo ThinkPad ThinkPad logo TrackPoint UltraConnect Intel, Intel SpeedStep, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S.
  • Page 142 X380 Yoga User Guide...

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