Panasonic KX-HNC850 Information And Troubleshooting Manual
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Panasonic KX-HNC850 Information And Troubleshooting Manual

Home monitoring camera with ambient light homehawk floor
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Information and Troubleshooting Guide
Home Monitoring Camera with Ambient Light
HomeHawk FLOOR
KX-HNC850
Model No�
Thank you for purchasing a Panasonic product�
Please read this document before using the unit and save it for future reference�
HNC850_ITG_(en-en)_0208_ver.070.pdf
1
2019/02/08
17:02:22

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  • Page 1 Information and Troubleshooting Guide Home Monitoring Camera with Ambient Light HomeHawk FLOOR KX-HNC850 Model No� Thank you for purchasing a Panasonic product� Please read this document before using the unit and save it for future reference� HNC850_ITG_(en-en)_0208_ver.070.pdf 2019/02/08 17:02:22...

  • Page 2: Table Of Contents

    How do I access the User’s Guide? ������������������������������ 3 Part names and functions ����������������������������������������������� 4 Resetting the camera ������������������������������������������������������ 5 Battery installation (for power backup) ������������������������ 7 About this system �������������������������������������������������������������� 8 Privacy and rights of portrait ������������������������������������������ 8 Security cautions��������������������������������������������������������������� 8 For your safety �������������������������������������������������������������������...

  • Page 3: How Do I Access The User's Guide

    [User’s Guide] Start the � � and then tap � Note: • You can also access the User’s Guide at the web page listed below� https://panasonic.net/cns/pcc/support/homehawk/manual/ • Microsoft ® Windows ® Internet Explorer ® 8 and earlier versions are not supported�...

  • Page 4: Part Names And Functions

    art names and functions LED lights Front Brightness sensor Lens Touch key Touch to turn the light on/ LED indicator off as well as adjust the Microphone dimmer to 3 levels� HNC850_ITG_(en-en)_0208_ver.070.pdf 2019/02/08 17:02:23...

  • Page 5: Resetting The Camera

    Back esetting the camera Use this procedure if you have trouble setting up the camera� Speaker Plug in the camera� • Wait for about 1 minute until the SETUP button camera beeps� Using an object with a thin tip‚ press and microSD card slot RESET hold...
  • Page 6 LED indicator Status • No power • LED indicator is turned off Yellow‚ lit Not registered to your wireless router (usually for initial setup) or signal level is good Green‚ blinking quickly Camera is searching for your wireless router Green‚ lit Registration successfully completed or signal level is strong Red‚...

  • Page 7: Battery Installation (For Power Backup)

    attery installation (for power backup) You can insert 8 AA (LR6) batteries (not supplied) into the base to temporarily power the camera in the event of a power failure� Important: • Use only alkaline batteries. • Do NOT use manganese‚ Ni-Cd‚ Ni-MH‚ lithium‚ or lithium ion batteries. •...

  • Page 8: About This System

    • Do not use the default password continuously� • Panasonic will not be held responsible in the Change it to your own setting and set new one event that property loss occurs while this system is periodically� Do not use passwords that could in operation�...

  • Page 9: For Your Safety

    • This product may be used in ways that violate the privacy or publicity rights of others� You are • Unplug from power outlets and never touch the responsible for the ways in which this product is inside of the product if its casing has been broken used�...
  • Page 10 • Unplug the product from power outlets before • The AC adaptor is used as the main disconnect cleaning. Do not use liquid or aerosol cleaners. device� Ensure that the AC outlet is installed near the product and is easily accessible� •...

  • Page 11: For Best Performance

    • Do not dispose of batteries in a fire. • If the transmission quality is not satisfactory‚ move this product to another location� • Remove all the batteries when replacing� • Do not mix old‚ new or different types of batteries. Environment •...

  • Page 12: Fcc And Other Information

    Notice • Do not use benzine‚ thinner‚ or any abrasive powder� • Camera image quality • Camera image and its quality may be affected • on the mobile device based on surroundings such as lighting‚ brightness of the room. Protecting your recordings •...
  • Page 13 CAUTION: Some devices operate at frequencies that may Any changes or modifications not expressly approved cause interference to nearby TVs and VCRs� To by the party responsible for compliance could void minimize or prevent such interference‚ this device the user’s authority to operate this device� should not be placed near or on top of a TV or VCR�...
  • Page 14 SAVE THESE INSTRUCTIONS At least three (3) years from delivery of this product‚ Graphical symbols for use on equipment and their Panasonic Corporation will give to any third party descriptions who contacts us at the contact information provided below‚ for a charge of no more than the cost of...
  • Page 15 ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA‚ L.L.C. SEE HTTP://WWW.MPEGLA.COM Trademarks • microSDXC Logo is a trademark of SD-3C‚ LLC. • Apple‚ the Apple logo‚ iPad Air‚ and iPhone are registered trademarks of Apple Inc� App Store is a service mark of Apple Inc�...

  • Page 16: Specifications

    pecifications microSD card: Type: microSDHC card (4 GB - 32 GB)‚ Standards: IEEE 802�11a/b/g/n microSDXC card (64 GB - 256 GB) Frequency range: 2�412 GHz – 2�462 GHz (channels Speed: Class10‚ or UHS Speed Class 1 or higher 1 – 11) / 5�180 GHz – 5�320 GHz (channels 36–64) / Motion detection method: Visual sensor 5�500 GHz –...

  • Page 17: Troubleshooting (Initial Setup By Easy Setup)

    roubleshooting (Initial setup by Easy Setup) What is WPS? WPS is a function of wireless routers that is used to easily connect wireless devices to wireless routers� A WPS button on a wireless router indicates that it has the WPS function� (Depending on the type of wireless router‚...
  • Page 18 Problem Cause Solution When initial setup The camera’s The DHCP function Confi rm that the wireless router’s DHCP settings are enabled� Refer to your wireless router’s is performed LED indicator is of your wireless manual� using a WPS blinking in red� router may be •...

  • Page 19: Troubleshooting (Initial Setup By Manual Setup)

    roubleshooting (Initial setup by Manual Setup) Problem Cause Solution When initial setup The camera’s The wireless network Enter the correct password for the wireless LED indicator is network� is performed password may be blinking in red� • Unplug the camera and then plug it in again‚ using Manual incorrect�...
  • Page 20 Problem Cause Solution When initial setup The camera’s The “Isolation” Sometimes when the “Isolation” function is performed LED indicator is function on the is enabled‚ the camera will not be able to using Manual lit in blue� wireless router is communicate to your mobile device via the Setup‚...

  • Page 21: Troubleshooting (Connection)

    roubleshooting (Connection) Problem Cause Solution The LED indicator is The camera is out of range of your Confirm that your wireless router is powered on wireless router� and wired correctly‚ and then move the camera blinking in red� closer to your wireless router� I cannot connect You are using a public wireless Network traffic‚...

  • Page 22: Troubleshooting (Sensors)

    • The camera’s sensor features are not designed to be used in situations that require high reliability. We do not recommend use of the sensor features in these situations� • Panasonic takes no responsibility for any injury or damage caused by the use of the camera’s sensor features. Visual sensor to detect motion The camera can detect motion by recognizing changes in the areas that are visible to the camera�...
  • Page 23 • Detection becomes difficult when the image is dark. • You can adjust the sensitivity of the camera’s motion detection feature‚ and select which areas of the camera image are monitored for motion detection. For more information‚ access the User’s Guide (page 3)� Temperature sensor The sensor is triggered when the set temperature range is exceeded�...
  • Page 24 Can I check motion detection with the visual sensor? [HomeHawk] [Settings] [Camera Settings] Start the � and then tap � select the camera to be tested� [Mobile Device Volume] • is displayed only for Android devices� HNC850_ITG_(en-en)_0208_ver.070.pdf 2019/02/08 17:02:24...
  • Page 25 [Detection] [Detection Test] → � d� Move to an area within the camera’s viewable area� While moving near the camera‚ use your mobile device to observe where you are in the viewable area when the camera’s motion detection features are triggered� Note the areas of the viewable area where movement is detected‚...
  • Page 26 Problem Cause Solution The visual sensor is The camera’s motion detection Reduce the sensitivity of the visual sensor� For more triggered too easily� features are too sensitive� information‚ access the User’s Guide (page 3). The camera’s detection area is You can adjust the area detectable by the visual too large�...

  • Page 27: Warranty

    If your product does not work properly because of a defect in materials or workmanship, Panasonic Corporation of North America (referred to as “the warrantor”) will, for the length of the period indicated on the chart below, which starts with the date of original purchase (“warranty period”), at its option either (a) repair your product with new or refurbished parts,...
  • Page 28 Troubleshooting section. If your product is not working properly. . . Visit our Web site: http://shop.panasonic.com/support • FAQ and troubleshooting hints are available. For your future reference We recommend keeping a record of the following information to assist with any repair under warranty�...

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