Dell Dimension 3000 Owner's Manual

Dell dimension 3000: owners manual

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Reference and troubleshooting manual (136 pages)

Owner's manual (108 pages)

Service manual (79 pages)

Table Of Contents

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Table of Contents

Quick Links

Troubleshooting

Summary of Contents for Dell Dimension 3000

Page 1 Dell™ Dimension™ 3000 service tag floppy drive light power light power button USB 2.0 connectors (2) power connector voltage selection switch serial connector integrated video connector keyboard connector line-out connector* microphone connector* USB 2.0 connectors (4) PCI card slots (3) Model DMC w w w .
Page 2: Abbreviations And Acronyms
A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Dell Dimension Help file. To access the help file, see "Finding Information" on page 7.
Page 3: Table Of Contents
Contents Finding Information Setting Up and Using Your Computer Setting Up a Printer Printer Cable ....... . . Connecting a USB Printer Connecting a Parallel Printer Setting Up a Home and Office Network...
Page 4 ....... . . Dell Diagnostics Dell Diagnostics Main Menu Drivers .
Page 5 Restoring Your Operating System Using Microsoft Windows XP System Restore Using Dell PC Restore by Symantec Using the Operating System CD Follow the instructions on the screen to complete the installation. Resolving Software and Hardware Incompatibilities Removing and Installing Parts Before You Begin .
Page 6 ........Entering System Setup System Setup Options Boot Sequence Clearing Forgotten Passwords Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals FCC Notices (U.S. Only) Class A .
Page 7: Finding Information
• How to use standby mode and hibernate mode • How to change my display resolution • How to clean my computer Find It Here Dell™ Product Information Guide Setup Diagram ® Dell Dimension Help File Click the Start button and click Help and Support.
Page 8 Dell Support Website — support.dell.com NOTE: Select your region to view the appropriate support site. The Dell Support website provides several online tools, including: • Solutions — Troubleshooting hints and tips, articles from technicians, and online courses • Community — Online discussion with other Dell customers •...
Page 9: Setting Up And Using Your Computer
Setting Up and Using Your Computer Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: • Obtain and install updated drivers. •...
Page 10: Connecting A Parallel Printer
3 Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way. Connecting a Parallel Printer 1 Complete the operating system setup, if you have not already done so. 2 Turn off the computer (see page 45).
Page 11: Setting Up A Home And Office Network
4 Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. 5 Install the printer driver if necessary. See the documentation that came with your printer. Setting Up a Home and Office Network Connecting to a Network Adapter NOTE: Plug the network cable into the network adapter connector on the computer.
Page 12: Network Setup Wizard
network adapter connector Network Setup Wizard ® ® The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to All Programs→...
Page 13: Setting Up Your Internet Connection
2 Double-click the MSN Explorer or AOL icon on the Microsoft 3 Follow the instructions on the screen to complete the setup. If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP: 1 Save and close any open files, and exit any open programs.
Page 14: Copying Cds And Dvds
NOTE: The types of CD or DVD drives offered by Dell may vary by country. The following instructions explain how to make an exact copy of a CD or DVD. You can also use Sonic DigitalMedia for other purposes, such as creating music CDs from audio files stored on your computer or backing up important data.
Page 15: Helpful Tips
Blank DVD+/-Rs can be used to permanently store large amounts of information. After you create a DVD+/-R disc, you may not be able to write to that disc again if the disc is "finalized" or "closed" during the final stage of the disc creation process. Use blank DVD+/-RWs if you plan to erase, rewrite, or update information on that disc later.
Page 16: See The Sonic Website At Www.sonic.com For Additional Information
You can enable or disable Hyper-Threading through system setup. For more information on accessing system setup, see "Entering System Setup" on page 81. For more information on Hyper-Threading, search the Knowledge Base on the Dell Support website at support.dell.com. Setting Up and Using Your Computer ®...
Page 17: Solving Problems
— If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 73). If the battery still does not work properly, contact Dell (see "Contacting Dell" on page 89). Drive Problems...
Page 18: Cd And Dvd Drive Problems
L E A N T H E D R I V E O R D I S K — See the Dell Dimension Help file. T H E C K T H E C A B L E C O N N E C T I O N S...
Page 19: Hard Drive Problems
Hard drive problems H E C K I S K — Click the Start button and click My Computer. Right-click Local Disk C:. Click Properties. Click the Tools tab. Under Error-checking, click Check Now. Click Scan for and attempt recovery of bad sectors. Click Start.
Page 20: Error Messages
Use an antivirus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware. Error Messages...
Page 21: Ieee 1394 Device Problems
L O S E S O M E P R O G R A M S A N D T R Y A G A I N — Contact Dell (see "Contacting Dell" on page 89). D E V I C E I S P R O P E R L Y I N S E R T E D I N T O T H E D E V I C E A N D...
Page 22: Keyboard Problems
Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. H E C K T H E K E Y B O A R D C A B L E •...
Page 23: A Program Stops Responding
A program stops responding N D T H E P R O G R A M — Press <Ctrl><Shift><Esc> simultaneously. Click Applications. Click the program that is no longer responding. Click End Task. A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. H E C K T H E S O F T W A R E D O C U M E N T A T I O N A program is designed for an earlier Windows operating system U N T H E...
Page 24: Other Software Problems
(see page 53). • Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see page 53). • Run the Dell Diagnostics (see page 36). Solving Problems — F L O P P Y D I S K S...
Page 25: Mouse Problems
• Ensure that you are following the memory installation guidelines (see page 53). • Your Dell Dimension™ computer supports DDR memory. For additional information on the type of memory supported by your computer, see "Memory" on page 77.
Page 26: Network Problems
E I N S T A L L T H E M O U S E D R I V E R U N T H E A R D W A R E R O U B L E S H O O T E R Network Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the...
Page 27: Printer Problems
F T H E P O W E R L I G H T I S O F F — The computer is either turned off or is not receiving power. • Reseat the power cable into both the power connector on the back of the computer and the electrical outlet.
Page 28: Scanner Problems
H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S • See the printer documentation for cable connection information. • Ensure that the printer cables are securely connected to the printer and the computer (see page 9). E S T T H E E L E C T R I C A L O U T L E T device, such as a lamp.
Page 29: Sound And Speaker Problems
E R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y Click the Start button, click Control Panel, and then click Printers and Other Hardware. Click Scanners and Cameras.
Page 30: No Sound From Headphones
UN THE SPEAKER DIAGNOSTICS E I N S T A L L T H E S O U N D D R I V E R U N T H E A R D W A R E R O U B L E S H O O T E R No sound from headphones H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N into the headphone connector (see page 47).
Page 31: If The Screen Is Difficult To Read
H E C K T H E D I A G N O S T I C L I G H T S U N T H E E L L I A G N O S T I C S —...
Page 32 Solving Problems...
Page 33: Advanced Troubleshooting
Continue until you have identified a faulty module or reinstalled all modules without error. • If available, install properly working memory of the same type into your computer (see page 53). • If the problem persists, contact Dell (see page 89). Advanced Troubleshooting...
Page 34 • Ensure that no special memory module/memory connector placement requirements exist (see page 53). • Verify that the memory modules that you are installing are compatible with your computer (see page 53). • If the problem persists, contact Dell (see page 89).
Page 35 (such as the floppy drive or hard drive); check system setup (see page 80) to make sure that the boot sequence is correct for the devices installed on your computer. • If the problem persists, contact Dell (see page 89). Advanced Troubleshooting...
Page 36: Dell Diagnostics
Then shut down your computer (see page 45) and try again. 3 When the boot device list appears, highlight Boot to Utility Partition and press <Enter>. 4 When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 36). Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.
Page 37 If you cannot resolve the error condition, contact Dell (see page 89). NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.
Page 38: Drivers
A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed.
Page 39: Restoring Your Operating System
Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version. 1 Click the Start button and click Control Panel. 2 Under Pick a Category, click Performance and Maintenance.
Page 40: Using Microsoft Windows Xp System Restore
• Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer. Use PC Restore only if System Restore did not resolve your operating system problem.
Page 41: Using Dell Pc Restore By Symantec
Using Dell PC Restore by Symantec NOTICE: Using Dell PC Restore permanently deletes all data on the hard drive and removes any applications or drivers installed after you received your computer. If possible, back up the data before using PC Restore. Use PC Restore only if System Restore did not resolve your operating system problem.
Page 42 NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer’s operating system. Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer.
Page 43: Using The Operating System Cd
The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so.
Page 44: Follow The Instructions On The Screen To Complete The Installation
4 Press <F12> immediately after the DELL™ logo appears. If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again. Follow the instructions on the screen to complete the installation.
Page 45: Removing And Installing Parts
You have performed the steps in "Turning Off Your Computer" and "Before Working Inside Your Computer." • You have read the safety information in your Dell™ Product Information Guide. • A component can be replaced or—if purchased separately—installed by performing the removal procedure in reverse order.
Page 46: Before Working Inside Your Computer
NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.
Page 47: Front And Back View Of The Computer
Front and Back View of the Computer Front View CD or DVD drive- activity light CD or DVD drive eject button floppy-drive eject button Press to eject a floppy disk from the floppy drive. hard-drive activity light headphone connector USB 2.0 connectors (2) The drive activity light is on when the computer reads data from the CD or DVD drive.
Page 48: Back View
Wait until this light turns off before you remove the floppy disk from the drive. (On computers with an optional floppy drive.) Service Tag Used to identify your computer when you access the Dell Support website or call technical support. Back View Removing and Installing Parts...
Page 49 parallel connector Connect a parallel device, such as a printer, to the parallel connector. If you have a USB printer, plug it into a USB connector. diagnostic lights (4) Use the lights to help you troubleshoot a computer problem based on the diagnostic code.
Page 50: Removing The Computer Cover
microphone connector line-out connector keyboard connector integrated video connector serial connector voltage selection switch (may not be available on all computers) power connector Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
Page 51 computer cover cover latch back of computer 5 Place the computer cover on a level surface. Removing and Installing Parts...
Page 52: Inside View Of Your Computer
Inside View of Your Computer CAUTION: Before you begin any of the procedures in this section, see the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the computer cover.
Page 53: System Board Components
System Board Components floppy drive connector IDE drive connector (FLOPPY) (J4J1) (PRI-IDE) J6J2) main power connector (J3J1) memory module connectors (DDR3, DDR4) fan connector CPU FAN) (J1F1) processor and heat sink connector (J2E1) processor power connector (J5B1) Memory You can increase your computer memory by installing memory modules on the system board. For information on the type of memory supported by your computer, see "Memory"...
Page 54: Ddr Memory Overview
If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell. You should install your new memory modules in connectors DIMM3 and DIMM4. If possible, do not pair an original memory module with a new memory module.
Page 55: Installing Memory
Installing Memory CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. 1 Shut down the computer through the Start menu (see page 45). 2 Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.
Page 56: Cards
9 Align the notch on the bottom of the module with the crossbar in the connector. NOTICE: To avoid breaking the memory module, do not press near the middle of the module. 10 Insert the module straight down into the connector, ensuring that it fits into the vertical guides at each end of the connector.
Page 57: Pci Cards
You can do so by touching an unpainted metal surface on the computer chassis. Your Dell™ computer provides three slots for PCI cards. PCI Cards If you are installing or replacing a card, follow the procedures in the next section. If you are removing but not replacing a card, see "Removing a PCI Card"...
Page 58 3 Align the cutout on the bottom of the card with the crossbar in the system board connector. Gently rock the card into the connector until it is fully seated. Ensure that the card is fully seated and that its bracket is within the card slot. not fully seated card fully seated card 4 Secure the card bracket with the screw you removed in step 2.
Page 59 4 Grasp the card by its top corners, and ease it out of its connector. 5 If you are removing the card permanently, install a filler bracket in the empty card-slot opening. If you need a filler bracket, contact Dell (see "Contacting Dell" on page 89). NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer.
Page 60: Front Panel
Front Panel CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. Removing the Front Panel 1 Follow the procedures in "Before You Begin"...
Page 61: Removing The Front-Panel Insert
Removing the Front-Panel Insert 1 Press in the two insert tabs. tabs (2) insert 2 Push out the front-panel insert. Removing and Installing Parts...
Page 62: Reattaching The Front Panel
Reattaching the Front Panel 1 Reattach the front panel to the side hinges. 2 Rotate the front panel until it snaps onto the front of the computer. Drives Your computer supports a combination of these devices: • One hard drive •...
Page 63: General Installation Guidelines
General Installation Guidelines Connect IDE hard drives to the system board connector labeled PRI IDE. Connect CD/DVD drives to the connector labeled J6J1. When you connect two IDE devices to a single IDE interface cable and configure them for the cable select setting, the device attached to the last connector on the interface cable is primary or the boot device (drive 0), and the device attached to the middle connector on the interface cable is the secondary device (drive 1).
Page 64: Hard Drive
Hard Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: To avoid damage to the drive, do not set it on a hard surface.
Page 65 3 If you are replacing the hard drive, remove the drive from the bracket: Remove the hard drive-securing screws. Remove the hard drive from the bracket. small bracket tabs (2) drive bracket hard drive bracket-securing screw drive bracket bracket-securing screw drive-securing screws (3) Removing and Installing Parts...
Page 66: Installing A Hard Drive
See the documentation for your operating system for instructions. 15 Test the hard drive by running the Dell Diagnostics (see page 36). 16 If the drive you just installed is the primary drive, install your operating system on the hard drive.
Page 67: Floppy Drive
Floppy Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. 1 Follow the procedures in "Before You Begin"...
Page 68: Installing A Floppy Drive
securing screws (4) top bracket screw 3 Remove the floppy drive from the bracket: Remove all four drive-securing screws (two on each side). Remove the floppy drive from the bracket. Installing a Floppy Drive 1 Remove the floppy drive bracket from the computer (see page 67). 2 If you are replacing a floppy drive, remove the drive from the bracket (see page 68).
Page 69: Cd/Dvd Drive
11 Enter system setup (see "System Setup" on page 80) and update the appropriate Diskette Drive option. 12 Verify that your computer works correctly by running the Dell Diagnostics (see page 36). CD/DVD Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
Page 70: Removing A Cd/Dvd Drive
Removing a CD/DVD Drive 1 Disconnect the power, audio, and CD/DVD drive cables from the back of the drive and from the system board. power cable 2 Remove the CD/DVD drive securing screw. 3 Slide the drive forward and remove it from the drive bay. securing screw Removing and Installing Parts...
Page 71: Installing A Cd/Dvd Drive
12 Enter system setup (see "System Setup" on page 80) and select the appropriate Drive option. 13 Verify that your computer works correctly by running Dell Diagnostics (see page 36). Adding a Second CD or DVD Drive 1 Ensure that the jumper setting on the new drive is set for "cable select" (see the documentation that came with the drive for information).
Page 72 2 Remove two extra alignment screws, shown in the illustration on page 72, from the front of the computer and insert them into the drive. NOTE: Some computers come with only two extra alignment screws; others come with four. You only need two alignment screws for this procedure.
Page 73: Battery
NOTICE: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1"). 6 Connect the power cable to the system board (see page 53). 7 Locate the data cable from the CD or DVD drive in the upper drive bay and connect its middle data connector to the new drive.
Page 74 A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years. If you have to repeatedly reset time and date information after turning on the computer, replace the battery. CAUTION: A new battery can explode if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer.
Page 75: Replacing The Computer Cover
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 7 Connect your computer and devices to electrical outlets, and turn them on. 8 Enter system setup (see "Entering System Setup" on page 81) and restore the settings you recorded in step 1.
Page 76 Removing and Installing Parts...
Page 77: Appendix
Appendix Specifications Processor Processor type Level 1 (L1) cache Level 2 (L2) cache Memory Type Memory connectors Memory capacities Minimum memory Maximum memory BIOS address Computer Information Chip set DMA channels Interrupt levels BIOS chip (NVRAM) ® ® Intel Pentium 4 with HT Technology and Intel Celeron NOTE: Not all Pentium 4 processors support Hyper-Threading...
Page 78 Computer Information (continued) System Clock Video Type Audio Type Expansion Bus Bus type Bus speed connectors connector size connector data width (maximum) Drives Externally accessible: Available devices Internally accessible: Connectors External connectors: Serial Parallel Video Network adapter Appendix integrated network interface capable of 10/100 communication. Intel Pentium 4: 800 MHz Intel Celeron: 533 MHz Integrated Intel Extreme Graphics 2...
Page 79 Connectors (continued) PS/2 (keyboard and mouse) Audio System board connectors: Primary IDE drive Secondary IDE drive Floppy drive CD Audio Controls and Lights Power control Hard-drive access light Link integrity light (on integrated network adapter) Activity light (on integrated network adapter) Diagnostic lights Power...
Page 80: System Setup
Environmental Temperature: Operating Storage Relative humidity Maximum vibration: Operating Storage Maximum shock: Operating Storage Altitude: Operating Storage System Setup Overview Use system setup as follows: • To change the system configuration information after you add, change, or remove any hardware in your computer •...
Page 81: Entering System Setup
Entering System Setup 1 Turn on (or restart) your computer. 2 When the blue DELL™ logo appears, press <F2> immediately. If you wait too long and the operating system logo appears, continue to wait until you see the ® ®...
Page 82: System Setup Options
System Setup Options NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may not appear exactly as listed. System System Info CPU Info Memory Info Date/Time Boot Sequence Drives Diskette Drive Drives 0 through 3 Onboard Devices...
Page 83 Identifies the address for the parallel port. LTP Port Address Identifies and defines the parallel port DMA settings. You can set the LPT Port DMA parallel port DMA to Off, DMA1, or DMA3. Identifies and defines the serial port settings. Auto, the default setting, Serial Port #1 automatically configures a connector to a particular designation (COM1 or COM3).
Page 84: Post Behavior
Power Management AC Recovery Auto Power On Auto Power Time Low Power Mode Remote Wake Up Suspend Mode Maintenance CMOS Defaults Event Log BIOS Update POST Behavior Fastboot Appendix Determines what happens when AC power is restored to the computer. Sets the computer to automatically turn on.
Page 85: Boot Sequence
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down your computer (see page 45) and try again. The Boot Device Menu appears, listing all available boot devices. Each device has a number next to it.
Page 86: Clearing Forgotten Passwords
4 At the bottom of the menu, enter the number of the device that is to be used for the current boot only. For example, if you are booting to a USB memory key, highlight USB Flash Device and press <Enter>.
Page 87: Dell Technical Support Policy (U.s. Only)
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell lim- ited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third- party hardware components integrated through CFI for the duration of the computer’s service contract.
Page 88: Definition Of "Third-Party" Software And Peripherals
Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product.
Page 89: Fcc Identification Information
Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
Page 90 Tech Support Services Sales Aruba General Support Australia (Sydney) E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com Country Code: 61 Home and Small Business City Code: 2 Government and Business Preferred Accounts Division (PAD) For servers and storage...
Page 91 Country (City) International Access Code Country Code City Code Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.com Country Code: 43 Home/Small Business Sales City Code: 1 Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support...
Page 92 Country (City) International Access Code Country Code City Code Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government)
Page 93 Country (City) International Access Code Country Code City Code China (Xiamen) Technical Support website: support.dell.com.cn Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Technical Support Fax Technical Support (Dimension™ and Inspiron™) Technical Support (OptiPlex™, Latitude™, and Dell Precision™)
Page 94 Country (City) International Access Code Country Code City Code Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support City Code: 2 Technical Support Fax Customer Care Customer Care Fax Switchboard Denmark (Copenhagen) Website: support.euro.dell.com...
Page 95 Country (City) International Access Code Country Code City Code Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: fin_support@dell.com Country Code: 358 E-mail Support (servers): Nordic_support@dell.com City Code: 9 Technical Support Technical Support Fax Relational Customer Care Home/Small Business Customer Care...
Page 96 Country (City) International Access Code Country Code City Code Germany (Langen) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.com Country Code: 49 Technical Support City Code: 6103 Home/Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care...
Page 97 Country (City) International Access Code Country Code City Code Hong Kong Website: support.ap.dell.com International Access Code: 001 E-mail: apsupport@dell.com Country Code: 852 Technical Support (Dimension™ and Inspiron™) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™)
Page 98 Country (City) International Access Code Country Code City Code Italy (Milan) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/it/it/emaildell/ Country Code: 39 Home and Small Business City Code: 02 Technical Support Customer Care Switchboard Corporate Technical Support Customer Care Switchboard...
Page 99 Technical Support (Dimension™ and Inspiron™) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™, and Latitude™) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs,...
Page 100 Macao Technical Support Country Code: 853 Customer Service (Penang, Malaysia) Transaction Sales Malaysia (Penang) Technical Support (Dell Precision, OptiPlex, and Latitude) International Access Code: 00 Technical Support (Dimension and Inspiron) Country Code: 60 Technical Support (PowerEdge and PowerVault) City Code: 4...
Page 101 Relational Sales Home/Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.com Country Code: 64 Technical Support (for desktop and portable computers) Technical Support (for servers and storage)
Page 102 Country (City) International Access Code Country Code City Code Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): Country Code: 47 nor_nbk_support@dell.com E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care...
Page 103 Technical Support (Optiplex, Latitude, and Precision) Country Code: 65 Technical Support (PowerEdge and PowerVault) Customer Service (Penang, Malaysia) Transaction Sales Corporate Sales South Africa (Johannesburg) Website: support.euro.dell.com International Access Code: E-mail: dell_za_support@dell.com 09/091 Gold Queue Country Code: 27 Technical Support City Code: 11...
Page 104 International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support...
Page 105 Trinidad/Tobago General Support Turks and Caicos Islands General Support U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct/PAD and general)
Page 106 Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support...
Page 107: Index
14 cover cover latch, 49 removing, 50 replacing, 75 Dell contacting, 89 Dell Diagnostics, 36 Dell Dimension Help file, 7 support policy, 87 support site, 8 diagnostic lights, 33 diagnostics Dell, 36 lights, 33, 49 display. See monitor...
Page 108 64 hardware Dell Diagnostics, 36 Hardware Troubleshooter, 44 headphone connector, 47 Help and Support Center, 8 help file Dell Dimension Help, 7 Windows Help and Support Center, 8 Hyper-Threading, 16 IEEE 1394 problems, 21 installing parts before you begin, 45...
Page 109 17 blue screen, 23 CD drive, 18 CD-RW drive, 18 computer crashes, 22-23 computer stops responding, 22 Dell Diagnostics, 36 diagnostic lights, 33 drives, 17 DVD drive, 18 e-mail, 19 error messages, 20 general, 22 hard drive, 19...
Page 110 29 volume, 29 sound connectors line-in, 49 line-out, 50 speaker problems, 29 volume, 29 specifications, 77 support contacting Dell, 89 policy, 87 support.dell.com, 8 system board, 53 System Restore, 39-40 system setup, 80 entering, 81 options, 82 screens, 81 Index...

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Dj42f61 - dimension 3000 desktop pc

Dell Dimension 3000 Owner's Manual

1 Setting up and Using Your Computer

2 Solving Problems

3 Advanced Troubleshooting

4 Removing and Installing Parts

5 Appendix

Index

Quick Links

Troubleshooting

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Summary of Contents for Dell Dimension 3000

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Table of Contents