If a program is designed for an earlier
Microsoft
Windows
®
®
Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment similar
to non-Windows Vista/non-XP operating system
environments.
Windows Vista
→ Control Panel→
1.
Click
Start
Programs→ Use an older program with this
version of Windows.
2.
In the welcome screen, click
Follow the instructions on the screen.
3.
Windows XP
1.
Click
Start→ All Programs→ Accessories→
Program Compatibility Wizard.
In the welcome screen, click
2.
3.
Follow the instructions on the screen.
If a solid blue screen appears — Turn the
computer off. If you are unable to get a response
operating system —
Next.
Next.
by pressing a key on your keyboard or moving
your pointer or mouse, press and hold the power
button for at least 8 to 10 seconds until the
computer turns off. Then restart your computer.
If you have other software problems —
•
Back up your files immediately.
•
Use a virus-scanning program to check the
hard drive or CDs.
•
Save and close any open files or programs
and shut down your computer through the
Start menu.
•
Check the software documentation or
contact the software manufacturer for
troubleshooting information:
–
Ensure that the program is compatible
with the operating system installed on
your computer.
–
Ensure that your computer meets the
minimum hardware requirements needed
to run the software. See the software
documentation for information.
Solving Problems
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