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Dell Latitude CP Reference And Troubleshooting Manual

Dell latitude cp: reference guide
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  • Page 1 ® Š Š...
  • Page 2 Pentium are registered trademarks and MMX is a trademark of Intel Corporation; CompuServe is a registered trademark of CompuServe, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.

  • Page 3: Safety Instructions

    Safety Instructions se the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety. hen Using Your Computer As you use your computer, observe the following safety guidelines: • When setting up the computer for work, place it on a level surface.

  • Page 4: Ergonomic Computing Habits

    Chapter 3, “Troubleshooting Your Computer.” If, after following these procedures, you confirm that your computer is not operating prop- erly, contact Dell Computer Corporation. (See Chapter 5, “Getting Help,” for the appropriate tele- phone number.) rgonomic Computing Habits WARNING: Improper or prolonged keyboard use may result in injury.

  • Page 5: Protecting Against Electrostatic

    wrists relaxed and flat arms at desk level Remove all installed batteries. Ground yourself by touching the unpainted metal surface of an I/O connector on the back of the computer. While you work, periodically touch the connector to dissipate any static electricity that might harm internal components.
  • Page 6 viii...

  • Page 7: Preface

    This Guide This guide is intended for anyone who uses the Dell Latitude CP portable computer. It can be used by both first-time and experienced computer users who want to learn about the features of the computer. This guide also...

  • Page 8: Other Documents You May Need

    Read this online document before calling Dell for technical assistance. Look for the Dell Q&A icon in the Dell Accessories folder. The Dell Program Diskette Maker helps you with one of the most critical parts of setting up your system—creating program diskette sets.
  • Page 9 • Filenames and directory names are presented in lowercase bold. Examples: autoexec.bat and c:\windows • Syntax lines consist of a command and all its possi- ble parameters. Commands are displayed in lowercase bold; variable parameters (those for which you substitute a value) are displayed in lowercase italics;...

  • Page 11: Table Of Contents

    Safety Instructions........v When Using Your Computer.
  • Page 12 Audio Mode........... . . 2-5 Battery .
  • Page 13 Chapter 3 Troubleshooting Your Computer ......3-1 Backing Up Your Files ..........3-1 Basic Checks .
  • Page 14 Features of the Dell Diagnostics........
  • Page 15 Subtests ............4-14 Video Test Group .
  • Page 16 Dell Diagnostics Program ........
  • Page 17 640 x 480 2-Color Graphics Mode Screen......B-4 640 x 480 16-Color Graphics Mode Screen......B-4 320 x 200 256-Color Graphics Mode Screen.
  • Page 18 Limited Three-Year Warranty (U.S. and Canada Only) ..... . D-1 Coverage During Year One......... D-1 Coverage During Years Two and Three .
  • Page 19 Table 4-2. Dell Diagnostics Tests ........4-10 Table 4-3.
  • Page 20 xxii...

  • Page 21: Introduction

    ® ® he Dell Latitude CP portable computer is an expandable multimedia system designed around an ® ® Intel Pentium microprocessor with MMX microphone power button keyboard touch pad battery bay touch pad buttons modular bay Figure 1-1. Front View of the Computer...

  • Page 22: Hardware Features

    — 128-bit hardware-accelerated video support, with 2 megabytes (MB) of video memory. — Support for a zoom video PC Card in the upper PC Card connector. Dell Latitude CP Reference and Troubleshooting Guide PS/2 connector infrared port — Software wavetable support, Sound Blaster Pro- compatible voice and music functions, and SRS 3-D audio control.
  • Page 23 • A 256-kilobyte (KB) static random-access memory (SRAM) external cache (also called level 2, or L2, cache) on the Latitude CP M133ST and Latitude CP M166ST. The Latitude CP M233ST and Latitude CP M233XT have a 512-KB SRAM external cache.

  • Page 24: Available Options

    NOTE: If Dell did not install an operating system on your hard-disk drive, the drivers, system utilities, and diagnos- tics are available separately from Dell. To order, see Chapter 5, “Getting Help,” for the appropriate telephone number in your location.

  • Page 25: Using The System Setup Program

    Dell Control Center to view and change the system configuration. Access the Dell Control Center from the Dell Accessories folder. See the topic titled “Dell Control Center” in the online System User’s Guide for more information. The Dell Control Center also contains detailed help that gives you all the information you need to set options.

  • Page 26: Table 2-1. System Setup Navigation Keys

    System Setup program. Production Note!!! Dell Latitude CP Reference and Troubleshooting Guide Table 2-1 lists the keys you use to view or change infor- mation on the System Setup screens and to exit the program.

  • Page 27: Figure 2-1. Pages 1 And 2 Of The System Setup Program

    ************System Security************ Primary Password: Admin Password: change fields Figure 2-1. Pages 1 and 2 of the System Setup Program Dell Latitude CP Setup Fri Nov 7, 1997 This category sets the time in 24- 2167 MB hour format (hours:minutes:seconds) for the internal clock/calendar.

  • Page 28: Figure 2-2. Pages 3 And 4 Of The System Setup Program

    Dell Computer Corporation (www.dell.com) Page 3 of 4 Left Battery 100% 100% Charged Battery Status: Idle Additional batteries and other accessories are available from www.dell.com Dell Computer Corporation (www.dell.com) Page 4 of 4 ********Power Management******** BATTERY Power Management: Enabled Display Time-Out:...

  • Page 29: System Setup Options

    ystem Setup Options The following subsections explain in detail the options found in the System Setup program. The subsections are alphabetized to make it easy for you to find the appropri- ate option. AC is one of the categories of Power Management can set different time-outs for the following options when you operate your computer from alternating current (AC) power: Display Time-Out, Disk Time-Out, Suspend...

  • Page 30: Battery

    BIOS Version displays the version number and release date of the BIOS in your computer. A service technician may ask you for this version number if you call Dell for technical assistance. NOTE: Dell may periodically offer revisions of the BIOS that add features or solve specific problems.

  • Page 31: Click Volume

    A change to the Brightness option becomes effective immediately (rebooting is not required). Click Volume Click Volume allows you to disable or adjust the volume of the keyboard clicks if the Keyboard Click option is enabled. The default setting for Click Volume is maximum.

  • Page 32: Display Close

    Docking Status Docking Status shows whether the computer is attached to the Dell Latitude C/Port Advanced Port Replicator (APR) or C/Dock Expansion Station. There are no user- selectable settings for the Docking Status option. Dell Latitude CP Reference and Troubleshooting Guide...

  • Page 33: Intellispin

    Duplex, the Infrared Mode option cannot be set to Fast IR. This limitation is based on the number of available 8-bit direct-memory access (DMA) channels. The value selected for Infrared Mode determines the boot configuration for the device. If Windows 95 finds other available resources, the operating system may upgrade the configuration.

  • Page 34: Pointing Device

    In order for the Ring/Event Resume option to work properly, this feature must be enabled in the device driver for your modem PC Card. All drivers supplied by Dell with your computer are configured to allow the computer to resume normal operation when a modem receives an incoming call.

  • Page 35: Serial Port

    NVRAM by Dell during the manufacturing process. Be prepared to supply this identification during technical assistance or service calls. The service tag is also accessed by certain Dell sup- port software, including diagnostics. There are no user-selectable settings for this option.

  • Page 36: Suspend Time-Out

    16-megabyte (MB) memory module, plus any memory modules installed in your computer. 2-12 Dell Latitude CP Reference and Troubleshooting Guide There are no user-selectable settings for this option. The amount of memory displayed changes if you install or remove a memory module.

  • Page 37: Troubleshooting Your Computer

    Troubleshooting Your Computer f your Dell computer is not working as expected, this chapter provides initial checks for solving basic com- puter problems as well as detailed troubleshooting procedures. It lists system messages and flash codes, their possible causes, and actions you can take to resolve any problems indicated by a message or code.

  • Page 38: Checking Connections

    • The AC adapter and power cable AC power cable (to AC power source) Figure 3-1. AC Adapter and Power Cable Dell Latitude CP Reference and Troubleshooting Guide • The battery AC adapter cable Figure 3-2. Removing the Battery •...

  • Page 39: Look And Listen

    Press the <Num Lock>, <Caps Lock>, and <Scroll Lock> keys to toggle their respective keyboard indicators on and off. If the indicators do not light up, run the Keyboard test group in the Dell Diag- nostics. (For instructions, see Chapter 4, “Running the Dell Diagnostics.”)

  • Page 40: System Setup Options

    To fix this problem, correct the appropriate system setup options and reboot your computer. See Chapter 2, “Cus- tomizing System Features,” for detailed information. If, after checking the system setup options, you have not resolved the problem, see Chapter 4, “Running the Dell Diagnostics.” Message Auxiliary device...
  • Page 41 If the problem persists, see “Troubleshooting the Diskette Drive” found later in this chapter. Run the Diskette Drive test group in the Dell Diagnostics. (For instructions, see Chapter 4, “Run- ning the Dell Diagnostics.”) Slide the write-protect notch up.
  • Page 42 Turn off the computer, remove the drive, and boot the computer from a bootable diskette. Then turn off the computer, reinstall the drive, and reboot the computer. Run the Hard-Disk Drive test group in the Dell Diag- nostics. (For instructions, see Chapter 4, “Running the Dell Diagnostics.”) Turn off the computer, remove the drive, and boot the computer from a bootable diskette.
  • Page 43 Run the Keyboard Controller Test in the Dell Diagnostics. (For instructions, see Chapter 4, “Run- ning the Dell Diagnostics.”) Run the Stuck Key Test in the Dell Diagnostics. (For instructions, see Chapter 4, “Running the Dell Diagnostics.”) See “Troubleshooting Memory” found later in this chapter.
  • Page 44 Reinstall your operating system. See the docu- mentation that came with your operating system. Run the System Set test group in the Dell Diag- nostics. (For instructions, see Chapter 4, “Running the Dell Diagnostics.”) If you are trying to boot from the diskette, replace it with one that has a bootable operating system.

  • Page 45: System Flash Codes

    (code 1-1-3) means that the computer was unable to read the data in nonvolatile random-access memory (NVRAM). This information is important to the Dell support staff if you need to call for technical assistance. Action Run the System Set test group in the Dell Diagnos- tics.

  • Page 46: Figure 3-4. Flash Code Indicators

    Table 3-3. If you are unable to resolve the problem by looking up the meaning of the flash code, use the Dell Diagnostics to identify a more serious cause. (See Chapter 4, “Running the Dell Diagnostics.”) If you are still...

  • Page 47: Table 3-3. Flash Codes

    Action Run the System Set test group in the Dell Diagnostics. (See Chapter 4, “Running the Dell Diagnostics,” for instructions.) If the program does not load, call Dell for tech- nical assistance. (For instructions, see Chapter 5, “Getting Help.”) Run the System Set test group in the Dell Diagnostics. (See Chapter 4, “Running the Dell Diagnostics,”...

  • Page 48: Finding Software Solutions

    Dell Latitude CP Reference and Troubleshooting Guide Table 3-3. Flash Codes (continued) Action Run the Video test group in the Dell Diagnostics. (For instructions, see Chapter 4, “Running the Dell Diagnostics.”) Run the Video test group in the Dell Diagnostics. (For instructions, see Chapter 4, “Running the Dell Diagnostics.”)

  • Page 49: Installing And Configuring Software

    the documentation that accompanied the software or con- sult the support service for the software. Installing and Configuring Software When you obtain software, check it for viruses with virus-scanning software before installing it on your com- puter’s hard-disk drive. Viruses, which are pieces of code that can replicate themselves, can quickly use all avail- able system memory, damage and/or destroy data stored on the hard-disk drive, and permanently affect the perfor-...

  • Page 50: Program Conflicts

    Start button, and point to Settings and then to Control Panel. Double-click the System icon. Select the Device Manager tab, and then double-click Computer. 3-14 Dell Latitude CP Reference and Troubleshooting Guide Table 3-4. IRQ Line Assignments IRQ Line Reserved/Available IRQ0 Reserved;...

  • Page 51: Memory Allocations

    Table 3-4. IRQ Line Assignments (continued) IRQ Line Reserved/Available IRQ14 Reserved; generated by the hard-disk drive to indicate that the drive requires the attention of the microprocessor IRQ15 Reserved; generated by CD-ROM drive in the modular bay to indicate that the drive requires the attention of the microprocessor NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User’s Guide.

  • Page 52: Troubleshooting Procedures

    Audio controller NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User’s Guide. 3-16 Dell Latitude CP Reference and Troubleshooting Guide Table 3-7. I/O Memory Map (continued) Address Device 0778–077B...

  • Page 53: Troubleshooting A Wet Computer

    12. Does the computer work properly? Yes. The problem is resolved. No. If the computer is able to boot, run the Dell Diagnostics to identify computer damage. (See Chapter 4, “Running the Dell Diagnostics,” for instructions.) If the computer is unable to boot, see...

  • Page 54: Troubleshooting A Damaged Computer

    Dell Diagnostics,” for instructions.) If the computer does not operate properly, make a copy of the Diagnostics Checklist found in Chapter 5 and fill it out. Then call Dell for techni- 3-18 Dell Latitude CP Reference and Troubleshooting Guide cal assistance. (For instructions, see Chapter 5, “Getting Help.”)

  • Page 55: Total Power Failure When Using The Ac Adapter

    “Total Power Failure When Using the Battery” found later in this section. Call Dell for technical assistance. See Chapter 5, “Getting Help,” for instructions. Total Power Failure When Using the AC Adapter If no signs of power are present in the computer when using the AC adapter, make a copy of the Diagnostics Checklist found in Chapter 5, “Getting Help,”...

  • Page 56: No Power To A Part Of The Computer

    10. If a spare battery is available, fully charge it, and then install it in the computer. 11. Turn on the computer. Is the power indicator off? Yes. Your original battery is defective. Call Dell for a replacement. (See Chapter 5, “Getting Help,” for instructions.) No.

  • Page 57: Troubleshooting The Diskette Drive

    Yes. The diskette drive problem has probably been resolved. If you continue to experience trouble, call Dell for technical assistance. (See Chapter 5, “Get- ting Help,” for instructions.) No. Go to step 6. Call Dell for technical assistance.

  • Page 58: Troubleshooting The Hard-Disk Drive

    CD-ROM drive pass all the tests? Yes. Return to step 1, and perform this troubleshoot- ing procedure again. If you continue to experience trouble, call Dell for technical assistance. (See Chap- ter 5, “Getting Help,” for instructions.) No. Go to step 8.

  • Page 59: Troubleshooting An External Keyboard Or External Keypad

    Do the characters appear on the display? Yes. The external keyboard may be defective. Run the Keyboard test group in the Dell Diagnostics. (See Chapter 4, “Running the Dell Diagnostics,” for instructions.) If you cannot isolate the problem after running the diagnostics, call Dell for technical assis- tance.

  • Page 60: Troubleshooting The Built-In Display

    Dell Latitude CP M133ST, M166ST, and M233ST is 800 x 600 pixels. The highest resolution supported by the built-in display on the Dell Latitude CP M233XT is 1024 x 768 pixels. If your 3-24 Dell Latitude CP Reference and Troubleshooting Guide application program requires a higher resolution, attach an external monitor to the computer.

  • Page 61: Troubleshooting An External Monitor

    For instructions, see the topic titled “Connecting an External Monitor” in the online System User’s Guide. If you do not have another external monitor, call Dell for technical assistance. See Chapter 5, “Getting Help,” for instructions. Reboot the computer, and adjust the monitor’s brightness and contrast.

  • Page 62: Troubleshooting Serial And Parallel Ports

    Yes. Go to step 3. No. Continue to step 2. 3-26 Dell Latitude CP Reference and Troubleshooting Guide Change the Serial Port and Parallel Mode options to the appropriate settings; then reboot the system. Is the problem resolved? Yes.

  • Page 63: Troubleshooting The Infrared Port

    No. Go to step 3. Insert the Dell Diagnostics Diskette into drive A, reboot the computer, and run the Serial/Infrared Ports test group in the Dell Diagnostics. (See Chap- ter 4, “Running the Dell Diagnostics.”) Do the tests complete successfully? The Serial/Infrared Ports test group checks the basic functions of the computer’s infrared logic.
  • Page 64 3-28 Dell Latitude CP Reference and Troubleshooting Guide...

  • Page 65: Running The Dell Diagnostics

    Dell Diagnostics To troubleshoot components or devices, run the appropri- ate test (test group or subtest) in the diagnostics on your Dell Diagnostics Diskette. The diagnostics program exercises the functional components and devices of the computer more vigorously and thoroughly than they are exercised during normal operation.

  • Page 66: Before You Start Testing

    NOTE: You must have a diskette-drive cable to perform the following procedure. If you do not have a diskette- drive cable, you can get one from Dell. See Chapter 5, Getting Help,” for information on contacting Dell. Install a CD-ROM drive in the modular bay.

  • Page 67: How To Use The Dell Diagnostics

    Use the Dell Diagnostics When you select Run All Tests or Run Specific Tests from the Diagnostics Menu, the main screen of the diagnostics appears (see Figure 4-2). The main screen lists the diagnostic test groups, gives information about the configuration of the com- puter, and allows you to select options from a menu.

  • Page 68: Confirming The System

    Select Display the Run Menu. NOTE: The options displayed on your screen reflect the hardware configuration of the computer. Figure 4-2. Main Screen of the Dell Diagnostics onfirming the System Configuration Information When you boot the computer from your diagnostics dis-...

  • Page 69: How To Use The Menu

    One, only the highlighted subtest is run. If you choose Selected, only the selected subtests are run. If you select All, every subtest in the selected test group is run. (The subtests are run in the order they are listed.) Running the Dell Diagnostics...

  • Page 70: Select (Under Subtest)

    Options option in the Main menu. For information on that option, see “Options” found later in this section. Dell Latitude CP Reference and Troubleshooting Guide Test Limits (Under Subtest) The Test Limits option in the Subtest menu functions in the same manner as the Test Limits option in the Main menu.

  • Page 71: Number Of Times To Repeat Test(S)

    For example, your interaction is needed to verify the Video test group screens, the Keyboard test group key functions, or insert a diskette. The maximum error limit is reached. Running the Dell Diagnostics...

  • Page 72: Output Device For Status Messages

    Remove the Dell Diagnostics Diskette from the diskette drive. Reboot the computer. If necessary, start your operating system. Insert the Dell Diagnostics Diskette into the diskette drive. Double-click the Notepad icon. Then select Open from the File menu. In the File Name text box, type a:\result and press <Enter>.

  • Page 73: About

    Dell Diagnostics The diagnostics is organized by components into test groups and subtests within each test group. Each subtest is designed to detect any errors that may interfere with the normal opera- tion of a specific device of the computer.

  • Page 74: Table 4-2. Dell Diagnostics Tests

    Diskette Drives NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User’s Guide. 4-10 Dell Latitude CP Reference and Troubleshooting Guide Table 4-2. Dell Diagnostics Tests Subtests Quick Test...
  • Page 75 Tests the read and write access capabil- ity of the network controller registers in the Dell Latitude C/Port APR or C/Dock Expansion Station. This test runs only if the computer is docked. Running the Dell Diagnostics...

  • Page 76: Error Messages

    RAM. You should run the stand-alone RAM Test program (ramtest.exe) from the MS-DOS prompt if, for some reason, the diagnostics cannot load into memory. 4-12 Dell Latitude CP Reference and Troubleshooting Guide Table 4-2. Dell Diagnostics Tests (continued) Subtests Software Reset Test...

  • Page 77: Why Run A Ram Test

    The System Set subtests double-check many system board components, such as the computer’s I/O circuitry, that are tested by other test groups or subtests in the diagnostics. You should run the System Set test group if you are having a Running the Dell Diagnostics 4-13...

  • Page 78: Subtests

    (You can confirm that the software is not at fault by moving the program to another computer and running it there.) 4-14 Dell Latitude CP Reference and Troubleshooting Guide • The computer halts in the middle of performing cal- culations or complex mathematical operations.

  • Page 79: Video Test Group

    Samples of these screens are shown in Appendix B, “Diagnostic Video Tests.” NOTE: The default limit for testing SVGA modes is No. If you are testing an external monitor, change the limit to Yes. Running the Dell Diagnostics 4-15...

  • Page 80: Keyboard Test Group

    Key- board test group. (Clear them from memory by booting the computer from the Dell Diagnostics Diskette.) When these possibilities have been eliminated, and if the following symptoms occur, you should run one or more of the subtests in the Keyboard test group: •...

  • Page 81: Diskette Drives Test Group

    • Data on the hard-disk drive is corrupted or lost; these problems may be intermittent. Once saved by a pro- gram, files cannot be properly recalled. Running the Dell Diagnostics 4-17...

  • Page 82: Subtests

    CD. If the problem recurs, run the IDE CD ROM Drives test group. 4-18 Dell Latitude CP Reference and Troubleshooting Guide These are the most common symptoms that might prompt you to test an IDE CD-ROM drive: •...

  • Page 83: Why Run A Serial/Infrared Ports Test

    (Most printers have a self-test.) After you eliminate incorrect system configuration infor- mation settings, peripheral malfunctions, and software errors as potential causes of port problems, you can run Running the Dell Diagnostics 4-19...

  • Page 84: Subtests

    Station, and the SCSI devices attached to either. These tests run only if the computer is docked. 4-20 Dell Latitude CP Reference and Troubleshooting Guide NOTES: Before conducting these subtests on an external SCSI CD-ROM drive, insert into the drive a CD with audio and data tracks (such as a multimedia CD).

  • Page 85: Network Interface Test Group

    The subtests in the Network Interface test group verify the basic operation of the network interface controller in the Dell Latitude C/Port APR or C/Dock Expansion Sta- tion. They test the controller’s internal functions, including read and write access to its registers and inter- nal transmit and receive (loopback) capability.

  • Page 86: Audio Test Group

    Checks whether the audio controller is generating an interrupt on the IRQ line configured for that controller 4-22 Dell Latitude CP Reference and Troubleshooting Guide • DMA Test Tests for the presence of a DMA channel on the sys- tem chip set, and determines if the DMA controller and the audio controller can exchange signals •...

  • Page 87: Getting Help

    “AutoTech Service” found later in this chapter If the preceding steps have not resolved the prob- lem and you need to talk to a Dell technician, you can call Dell’s customer technical support service. Before you call Dell, convert your service tag num- ber into an express service code.

  • Page 88: Help Tools

    Dell Latitude CP Reference and Troubleshooting Guide elp Tools Dell provides a number of tools to assist you. Table 5-1 lists subjects you may want information about, tasks you may want to perform, and the tool(s) you can use for help.

  • Page 89: Dell Q&A

    Dell-installed Windows 95. To view the Dell Q&A, open the Dell Accessories folder and double-click on the Dell Q&A icon. If you need fur- ther instructions on using the Dell Q&A, click Help from the Dell Q&A button bar.

  • Page 90: Techfax Service

    Dell’s industry-leading hardware technical support ser- vice is open 24 hours a day, seven days a week. At any hour of any day, a Dell technical expert is ready with the answers to your questions about Dell hardware. Our technical support staff pride themselves on their...

  • Page 91: Problems With Your Order

    If you must return a piece of hardware to Dell, a technician will assign a Return Material Authorization Number. Record the number on the checklist, and include the completed checklist in the shipping box.

  • Page 92: Figure 5-1. Diagnostics Checklist

    See your operating system documentation to determine the contents of the system’s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message or beep code: ______________________________________________________________________...

  • Page 93: Dell Contact Numbers

    Contact Numbers When you need to contact Dell, use the telephone num- bers and codes provided in Tables 5-2 and 5-3. Table 5-2 provides the various codes required to make long-dis- tance and international calls. Table 5-3 provides local...

  • Page 94: Table 5-2. International Dialing Codes

    Macau Malaysia (Penang) Mexico (Colonia Granada) Netherlands (Amsterdam) New Zealand Norway (Lysaker) Poland (Warsaw) Singapore (Singapore) South Africa (Johannesburg) Dell Latitude CP Reference and Troubleshooting Guide Table 5-2. International Dialing Codes International Access Code Country Code 0011 — — —...
  • Page 95 Table 5-2. International Dialing Codes (continued) Country (City) Spain (Madrid) Sweden (Upplands Vasby) Switzerland (Geneva) Taiwan Thailand U.K. (Bracknell) U.S.A. (Austin, Texas) International Access Code Country Code City Code — — 1344 Not required Getting Help...

  • Page 96: Table 5-3. Dell Contact Numbers

    For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.A.). 5-10 Dell Latitude CP Reference and Troubleshooting Guide Table 5-3. Dell Contact Numbers (Dell Dimension® systems only) .
  • Page 97 Table 5-3. Dell Contact Numbers (continued) Country Department Name or Service Canada Automated Order-Status System ......toll free: 1-800-433-9014...
  • Page 98 (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.A.). 5-12 Dell Latitude CP Reference and Troubleshooting Guide Table 5-3. Dell Contact Numbers (continued) ......01 ....47 62 68 90 (Paris) .
  • Page 99 Table 5-3. Dell Contact Numbers (continued) Country Department Name or Service Italy* Switchboard ........... . . 264 21 820 (Milan) Fax .
  • Page 100 For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.A.). 5-14 Dell Latitude CP Reference and Troubleshooting Guide Table 5-3. Dell Contact Numbers (continued) (Dell Dimension systems only) (Penang, Malaysia) .
  • Page 101 New Zealand Technical Support (Dell Dimension systems only) ($2.50 + GST per call) Technical Support Customer Service ..........0800 444 617 Sales .
  • Page 102 (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.A.). 5-16 Dell Latitude CP Reference and Troubleshooting Guide Table 5-3. Dell Contact Numbers (continued) ........60 4 810-4810 (Penang, Malaysia) .
  • Page 103 Table 5-3. Dell Contact Numbers (continued) Country Department Name or Service Taiwan Technical Support ......toll free: 0080 651 226/0800 33 557...
  • Page 104 Dell Sales ........

  • Page 105: Technical Specifications

    Internal cache memory ... . . 32 KB External cache memory: Dell Latitude CP M133ST and M166ST ....256-KB pipelined-burst SRAM Dell Latitude CP M233ST and M233XT .
  • Page 106 Video ......one connector The Dell Latitude CP does not support memory modules from older models of Dell portable computers, such as the Latitude XP, XPi CD, or LM.
  • Page 107 (Fast IR) and IrDA Standard 1.0 (Slow IR) one line-in/audio-in jack; one headphones/speakers jack Replicator or C/Dock Expansion Station Audio functions microphone-in minijack; headphones/speakers-out minijack tions, software application menus, or the Speaker window in the Dell Control Center Technical Specifications...
  • Page 108 Video memory....2 MB Display (Dell Latitude CP M133ST, M166ST, and M233ST) Type......active-matrix color (TFT) Dimensions (active area): Height .
  • Page 109 Key spacing..... . 19.05 mm NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User’s Guide. nation, the Display window in the Dell Control Center, or the System Setup program Keyboard that use traditional Chinese);...
  • Page 110 NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User’s Guide. Dell Latitude CP Reference and Troubleshooting Guide Battery ... 500 discharge/charge cycles...
  • Page 111 Table A-1. Technical Specifications (continued) Input voltage ..... 90 to 135 VAC and 164 to 264 VAC Input current (maximum) ... 3.5 A Input frequency .
  • Page 112 Your computer might weigh more or less, depending on its configuration. The maximum weight of the Dell Latitude CP M233XT is 2.9 kg (6.4 lb), which includes a hard-disk drive, two batteries, and one memory module. The minimum weight is 2.5 kg (5.6 lb), which includes a hard-disk drive, a battery in the battery bay, the travel bay in...
  • Page 113 Table A-1. Technical Specifications (continued) Environmental (Computer) Temperature: Operating ....0 to 40 C (32 to 104 F) Storage ..... . -20 to 60 C (-4 to 140 F) Relative humidity (maximum): Operating .
  • Page 114 NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User’s Guide. A-10 Dell Latitude CP Reference and Troubleshooting Guide Touch Pad 58.6 mm (2.31 inch) at top 0.5 g (0.02 oz)

  • Page 115: Appendix B Diagnostic Video Tests

    Diagnostic Video Tests he Video test group of the Dell Diagnostics consists of the following eight tests, each of which verifies a par- ticular video function or group of functions on your built-in display or on an external monitor: •...

  • Page 116: Character Attributes Subtest (80

    (double-wide) text mode, that demonstrate normal- intensity video, reverse video, intensified video, and blinking video. Dell Latitude CP Reference and Troubleshooting Guide Character Set Subtest (40 x 25) The 40-column x 25-line character set subtest displays all 256 characters in the ASCII character set in 40-column by 25-line (double-wide) text mode.

  • Page 117: Color Attributes Subtest (40

    and background color intersect, the hexadecimal number is not visible. Type y if each character is displayed cor- rectly; otherwise, type n. Table B-1 indicates the color in each of the rows and columns. Table B-1. Color Attributes Row or Column Foreground Number...

  • Page 118: 640 X 200 16-Color Graphics Mode Screen

    Fig- ure B-3 shows part of this screen. Figure B-3. 640 x 480 2-Color Graphics Mode Screen Dell Latitude CP Reference and Troubleshooting Guide 640 x 480 16-Color Graphics Mode Screen The 640- x 480-pixel 16-color graphics mode screen dis- plays a series of stars in 16 different colors with the name of the color beneath each star.

  • Page 119: 1024 X 768 256-Color Graphics Mode Screen (External Monitor

    1024 x 768 256-Color Graphics Mode Screen (External Monitor) The 1024- x 768-pixel 256-color graphics mode screen displays a series of asterisks with four colors in each asterisk. Type y if all the asterisks appear to be correct; otherwise, type n. olor Palettes Test The Color Palettes Test checks the video subsystem’s ability to display all available colors.
  • Page 120 Dell Latitude CP Reference and Troubleshooting Guide...

  • Page 121: Regulatory Notices

    FCC rules. In accordance with this regulation, the fol- lowing requirements should be observed. Type of Service Your Dell notebook modem is designed to be used on standard device telephone lines. The modem connects to the telephone line by means of a standard jack called the USOC RJ-11C.

  • Page 122: Telephone Company Procedures

    Interference-Causing Equipment Standard #3 (ICES-003) as Class B digital devices. To determine which classifica- tion (Class A or B) applies to your computer (or other Dell digital apparatus), examine all registration labels located on the bottom or the back panel of your computer (or other digital apparatus).

  • Page 123: Canadian Modem Requirements

    Dell portable computer to the EMC (Electromagnetic Compatibility) directive of the European Community. Such marking is indicative that this Dell portable com- puter meets or exceeds the following technical standards: • EN 55022 — “Limits and Methods of Measurement of Radio Interference Characteristics of Information Technology Equipment.”...

  • Page 124: Vcci Notices (Japan Only

    “Safety of Information Technology Equipment including Electrical Business Equipment.” A “Declaration of Conformity” in accordance with the above standards has been made and is on file at Dell Products Europe BV, Limerick, Ireland. CCI Notices (Japan Only) Most Dell computer systems are classified by the Volun- tary Control Council for Interference (VCCI) as Class B information technology equipment (ITE).

  • Page 125: Polish Center For Testing And Certification Notice

    olish Center for Testing and Certification Notice All equipment that works together (computer, monitor, printer, and so on) should have the same power supply source. The phasing conductor of the room’s electrical installa- tion should have a reserve short-circuit protection device in the form of a fuse with a nominal value no larger than 10 amperes (A).

  • Page 126: Nom 024 Information (Mexico Only

    Frequency: 50/60 Hz Current consumption: 0.8/0.4 A Dell Latitude CP Reference and Troubleshooting Guide nformación para NOM 024 (únicamente para México) La información siguiente se proporciona en el disposi- tivo o en los dispositivos descritos en este documento, en cumplimiento con los requisitos de la Norma Oficial...

  • Page 127: Limited Three-Year Warranty (U.s. And Canada Only)

    Dell; accessories or parts added to a Dell system through Dell’s system integration department; accesso- ries or parts that are not installed in the Dell factory; or DellWare products. Monitors, keyboards, and mice that are Dell-branded or that are included on Dell’s standard price list are covered under this warranty;...

  • Page 128: General

    If you are an end-user customer who bought products directly from a Dell company, you may return them to Dell up to 30 days from the date of invoice for a refund of the product purchase price if already paid. This refund will not include any shipping and handling charges shown on your invoice.

  • Page 129: Index

    5-1 telephone numbers, 5-7 warranty repair or credit, 5-5 audio controller, 1-3 audio jacks, 1-2 Audio test group Dell Diagnostics, 4-22 AutoTech service, 5-3 basic input/output system. See BIOS battery, 1-3 BIOS upgrade, 2-6 version, 2-6 boot device...
  • Page 130 4-9 using, 4-3 Video test group, 4-15, B-1 when to use, 4-1 Dell Q&A, 5-3 Dell Latitude CP Reference and Troubleshooting Guide device drivers, 3-14 diagnosing problems, 5-1 diagnostic video tests, B-1 Diagnostics Checklist, 5-6 diagnostics program. See Dell Diagnostics disk.
  • Page 131 3-14 IRQ line assignments, 3-14 keyboard checking external keyboard during POST, 3-23 click volume, 2-7 Keyboard test group in Dell Diagnostics, 4-16 keyboard clicks, 2-9 Keyboard test group Dell Diagnostics, 4-16 Key-Help option in Dell Diagnostics, 4-9...
  • Page 132 1-2, 2-9 monitor (external) errors during POST, 3-25 monitor connector, 1-3 Mouse test Dell Diagnostics, 4-16 Dell Latitude CP Reference and Troubleshooting Guide Network Interface test group Dell Diagnostics, 4-21 nonvolatile random-access memory. See NVRAM notational conventions, x notes, x...
  • Page 133 See microprocessor product information, 5-5 Program Diskette Maker, 1-4 program. See system utilities PS/2 connector, 1-3 Quit option in Dell Diagnostics, 4-9 RAM test group in Dell Diagnostics, 4-12 random-access memory. See RAM regulatory notices, C-1 return policy, D-2...
  • Page 134 System Set test group Dell Diagnostics, 4-13 System Setup program about, 2-1 AC option, 2-5 Dell Latitude CP Reference and Troubleshooting Guide Admin Password option, 2-5 Alarm Resume option, 2-5 Asset Tag option, 2-5 Audio Mode, 2-5 Battery option, 2-6...
  • Page 135 TechFax service, 5-4 technical assistance obtaining, 5-1 warranty repair or credit, 5-5 technical specifications, A-1 terminate-and-stay-resident. See TSR Test Limits option in Dell Diagnostics, 4-8 thermal management, 1-3 time setting, 2-12 touch pad enabling or disabling, 2-10 location, 1-1 testing, 4-16...
  • Page 136 D-1 warranty repair or credit, 5-5 water damage, 3-17 XGA display, 1-2 Dell Latitude CP Reference and Troubleshooting Guide...

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