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Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.
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Tables Table 1-1. DC Voltage Ranges ....... . 1-11 Table 1-2. System-Board Jumper and Switch Descriptions .
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A prerequisite for using this manual to service Dell computer systems is a basic knowledge of IBM compatible PC troubleshooting techniques. Moreover, only trained service personnel should perform the procedures explained in this manual. In addition to information provided in this manual and the User’s Guide that...
RAID capability, hot-pluggable SCSI hard-disk drives, thermal and power supply monitoring, redundant fans, and ECC memory. The PowerEdge 6100 systems are freestanding or can be rackmounted to integrate your servers. SIMMs and microprocessors are located on modules that connect to the system board.
All of these features are briefly described in this chapter. For a complete list of system features, see “Technical Specifications” found later in this chapter. For information about installing the PowerEdge 6100 systems in a rack, see the “Dell PowerEdge 4100 and 6100 Systems Rack Kit Installation Guide”...
power button and power-on reset button indicator SCSI hard-disk drive online indicator Figure 1-2. Front Panel Features CAUTION: To avoid possible data or file structure corruptions, the reset button on the front panel should be used only when restarting the system with a key combination fails.
(10) support panel Figure 1-3. Front/Left Internal View Dell PowerEdge 6100/200 System Service Manual system board external drive bay (4) control panel internal drive bay (6) hard-disk drive security lock...
For more detailed information about SIMM installation guidelines and samples of SIMM configurations, see “Adding Memory” in Chapter 8, “Installing Sys- tem Board Options,” in the Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide. See “SIMMs” in Chapter 4 for information on removing and replacing SIMMs.
PCI bus to provide a high-performance SCSI bus and also controls the six SCSI hard-disk drives in the SCSI hard-disk drive bays. In the standard Dell PowerEdge 6100 system configuration, one Ultra/Wide SCSI host adapter on the system board controls the SCSI backplane board. When...
Ultra/Wide SCSI host adapter must have a unique SCSI ID number from 0 to 7. For additional SCSI addressing information, see Chapter 9, “Installing Drives in the External Bays,” in the Installation and Troubleshooting Guide. When SCSI devices are shipped from Dell, the default SCSI ID numbers are assigned as follows: •...
SCSI Cable CAUTION: Dell recommends that you use only SCSI cables purchased from Dell. SCSI cables purchased elsewhere are not guaranteed to work reliably with the Dell PowerEdge 6100 systems. The 50-pin SCSI cable has six connectors: •...
Nonredundant Systems) The system may have one (nonredundant) or two (redundant) power supplies. In a nonredundant system, Dell recommends that the power supply be placed in the bottom receptacle (power supply #2) for better weight distribution. See Fig- ures 1-8 through 1-11 for pin assignments. For a redundant power supply system, the only requirement is to install a second power supply.
14-pin connector. Pin 7 on the system board connector is not used. Figure 1-8. DC Power Connector PWR1 Figure 1-9. DC Power Connector PWR2 and PWR3 1-12 Dell PowerEdge 6100/200 System Service Manual NC_3INH common (black) POWER_GOOD (gray)
common (black) common (black) common (black) common (black) 9 10 11 12 13 14 PWRSCSI (DDBP) +12 VDC (yellow) +5 VDC (red) +12 VDC (yellow) +5 VDC (red) Figure 1-10. DC Power Connector PWRSCSI (DDBP) PWRFD (FD1–FD4) Wires 1 through 4 are connected to FD1 and FD2. Wires 5 through 8 are connected to FD3 and FD4 Figure 1-11.
PWR2, PWR3, PWRSCSI, and PWRFD) or at the connectors on the end of the wire bundles extending from these connectors (PWR1, PWR2, PWR3, DDBP, and FD1–FD4). diagnostics port (J32) Figure 1-12. Power-Supply Paralleling Board Connectors 1-14 Dell PowerEdge 6100/200 System Service Manual system board connector (PWR1) peripherals connector (PWRFD) system board...
DC Power Distribution Figure 1-13 provides information about DC power distribution for the PowerEdge 6100 system. PWR1 P1–5 PWRGOOD PSON# PSON# +5 VFP +5 VFP power +5 VDC +5 VDC supply # 1 –5 VDC –5 VDC +12 VDC +12 VDC –12 VDC...
Connectors not supported/not used • • • • • • • • • 1-16 Dell PowerEdge 6100/200 System Service Manual power connector (PS1 or PS2) J8G1 HD LED 1 J5E1 J4G1 HD LED 2 J2A3 C5B1 diskette drive power connector...
RESERVED BIOS RECOVERY BOOT BLOCK PROTECT BIOS WRITE FLOPPY 0 1-18 Dell PowerEdge 6100/200 System Service Manual Table 1-2. System-Board Jumper and Switch Descriptions Setting Description Settings in CMOS and the RTC are reset to factory defaults during reset. (default) Settings in CMOS and the RTC are retained during reset.
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Descriptions (continued) Jumper/Switch Setting FLOPPY 1 VIDEO SLEEP PWR CTRL RESERVED unjumpered jumpered Description (Dell Enables 1.44-MB diskette drive default) size or autodetection. Disables 2.88-MB size detection. Enables forced 2.88-MB diskette drive size detection. Video Sleep Register resides at 03C3H. (default) Video Sleep Register resides at 46E8H.
DMA Channel Assignments Table 1-6. DREQ Line Assignments DREQ Line Used/Available DREQ0 Available DREQ1 Available DREQ2 Generated by super I/O controller to initiate DMA cycle for attached diskette drive DREQ3 Available DREQ4 Generated by bus controller chip to activate second DMA controller DREQ5 Available...
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Table 1-7. Technical Specifications (continued) System clock ....66 MHz (matches external processor bus Diskette/communications ports ....24 MHz from the system clock Architecture .
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SLOTnID=n (SCSI hard-disk drive) ....six 80-pin connectors 1-26 Dell PowerEdge 6100/200 System Service Manual Table 1-7. Technical Specifications (continued) System Board Connectors (continued) PARALLEL (bidirectional) .
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Table 1-7. Technical Specifications (continued) Video type ....embedded ISA; Cirrus CL-GD5424 device; Video memory... . . 1 MB (not upgradeable) Key Combinations <Ctrl><Alt><Del>.
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Relative Humidity ..8% to 80% (noncondensing) Altitude: Shock: Vibration: 1-28 Dell PowerEdge 6100/200 System Service Manual Table 1-7. Technical Specifications (continued) installed Environmental Operating ... . . 10 to 35 C (50 to 95 F) Storage .
(A brief explanation of how to load and start the system diagnostics is located near the end of this chapter.) Dell recommends that you perform the fol- lowing procedures in the order they are presented in this manual.
7. Inspect the keyboard to ensure that no keys are sticking. 8. Inspect the exterior of the computer, including all controls and indica- Dell PowerEdge 6100/200 System Service Manual xternal Visual Inspection the monitor and peripherals, and their power sources.
To observe problem indications during the boot routine, follow these steps: 1. If the system is off, turn on all peripherals and the computer. Insert the Dell Server Assistant CD into the CD-ROM drive. Press the reset button or <Ctrl Del>...
5. Observe the monitor screen for the Dell Server Assistant main menu. nternal Visual Inspection CAUTION: Before you proceed with the internal visual inspection described in this section, ensure that the user has saved all open files and exited all open application programs if possible.
To start the diagnostics, insert the CD into the CD-ROM drive, and then press the reset button on the computer. Restarting the computer causes the Dell Server Assistant logo screen to appear on the monitor screen, followed by a screen listing of the options available. Select Run System Diagnostics under the Run System Utilities option.
If none of the troubleshooting procedures in this chapter or the tests in the system diagnostics reveals the source of the problem or leads to the proper troubleshooting steps for determining the source of the problem, call Dell for technical assistance. For instructions, see Chapter 11, “Getting Help,” in the Installation and Troubleshooting Guide.
Chapter 3 Beep Codes and Error Messages his chapter lists beep codes and system error messages that can occur during system start-up or, in the case of some failures, during normal system operation. The tables in this chapter list faults that can cause a beep code or system error message to occur.
When a fatal error occurs, the system cannot usu- ally be rebooted until an appropriate hardware change has been made. Code Dell PowerEdge 6100/200 System Service Manual Table 3-1. Beep Codes (continued) Error Shutdown reg. read/write error...
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Table 3-2. System Messages (continued) Code Message Shadow of ISA ROM Failed 0085 Floppy Drive A: 0131 Floppy Drive B: 0132 Floppy Disk Controller Failure 0135 Shadow of System BIOS Failed 0140 CPU Failure - Slot 1, CPU # 1 0171 CPU Failure - Slot 1, CPU # 2 0172...
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Code Dell PowerEdge 6100/200 System Service Manual Table 3-2. System Messages (continued) Message PCI-to-PCI bridge found, IO Queue Depth set 0305 to 1,setup value overridden ECC Memory Size Changed, Bank # 1 0310 ECC Memory Size Changed, Bank # 2...
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Table 3-2. System Messages (continued) Code Message System Board Device Resource Conflict 0710 Static Device Resource Conflict 0711 PCI I/O Port Conflict 0800 PCI Memory Conflict 0801 PCI IRQ Conflict 0802 PCI Error Log is Full 0803 Floppy Disk Controller Resource Conflict 0810 Primary IDE Controller Resource Conflict 0811...
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Dell PowerEdge 6100/200 System Service Manual...
Chapter 4 Removing and Replacing Parts his chapter provides procedures for removing the components, assemblies, and subassemblies in the system unit. Unless otherwise noted, each procedure assumes the following: • You have performed the steps in “Precautionary Measures” found later in this chapter.
WARNING: This system may have more than one power supply cable. To reduce the risk of electrical shock, a trained service technician must disconnect all power supply cables before servicing the system. Dell PowerEdge 6100/200 System Service Manual recautionary Measures power sources to reduce the potential for personal injury.
omputer Covers Figure 4-1. Computer Covers Removal 1. Turn the cover’s keylock on the back panel of the computer to the unlocked position (see Figure 4-2) keylock (unlocked position) Figure 4-2. Keylocks on Computer’s Back Panel 2. Loosen the three screws along the back edge of the cover (see Figure 4-1).
Bezel tab (4) front bezel Figure 4-3. Front Bezel Removal 1. Pull out the two tabs on each side of the bezel. 2. Slide the front bezel toward the front of the computer. Dell PowerEdge 6100/200 System Service Manual...
rives Figure 4-4 shows an example of drive hardware that can be installed in the com- puter. Refer to this figure when you perform any of the procedures in the following subsections. diskette drive interface cable DC power cable Ultra/Wide SCSI interface cable diskette drive interface connector...
A tab on each side of the insert snaps into a corresponding latch on the inside of the front bezel. Dell PowerEdge 6100/200 System Service Manual latch (2) until the tabs come loose from the bezel.
Externally Accessible Drives 3.5-inch diskette drive CD-ROM drive drive-release tab (2) Figure 4-6. Externally Accessible Drives Removal All of the externally accessible drives have drive-mounting rails. To remove a drive assembly from one of the externally accessible drive bays, follow these steps: 1.
5. If the drive is a SCSI drive, record the setting of the SCSI address When reinstalling a SCSI drive, set the SCSI address jumpers and the SCSI bus termination jumpers to the settings you recorded. Dell PowerEdge 6100/200 System Service Manual Figure 4-7. Drive-Mounting Rails Removal jumpers and SCSI bus termination jumper.
Hard-Disk Drives Figure 4-8. Hard-Disk Drive Carrier Removal The hard-disk drives are mounted inside a hard-disk drive carrier. The hard-disk drive carrier must be removed before a hard-disk drive can be removed. To remove a hard-disk drive, follow these steps. NOTE: Wait 20 seconds for the hard-disk drive to spin down before removing the hard-disk drive carrier.
5. Remove the four mounting screws that attach the hard-disk drive to the 6. Disconnect the hard-disk drive from the connector on the back of the NOTE: Dell recommends that you use only drives that Dell has tested and approved for use with the SCSI backplane board.
CSI Backplane Board hard-disk drive carrier SCSI backplane board Figure 4-10. SCSI Backplane Board Removal If a PowerEdge Expandable RAID Controller host adapter card is installed in the computer, you don’t need to turn off the system. Otherwise, turn off the system.
4. Turn the locking knob counterclockwise to release the power supply. 5. Slide the power supply out of the chassis. 4-12 Dell PowerEdge 6100/200 System Service Manual ower Supply the other end of the cable from the power supply. (1) to the standby power position (partial circle with a line through the top).
ower-Supply Paralleling Board cables thumb screw hook slots (11) Figure 4-12. Power-Supply Paralleling Board Removal 1. Disconnect the power supplies from the power-supply paralleling board by sliding each power supply toward the back of the computer approxi- mately 1 inch. 2.
3. Disconnect the cables from connectors BP_to_CP, I 4. Disengage the panel from the hooks holding the panel to the 4-14 Dell PowerEdge 6100/200 System Service Manual ontrol Panel C_to_BP computer chassis, and lift the panel away from the computer.
ooling Fans fan carrier cooling fan Figure 4-14. Cooling Fan Removal 1. Remove the left computer cover. 2. Remove the bezel. 3. Disconnect the cooling fan’s power cable from its respective FAN con- nector on the system board. 4. Press down the catch on the fan carrier, and remove the fan carrier from the chassis.
Expansion Cards support panel card-slot opening card-mounting bracket retaining screw expansion card locking card guide Figure 4-16. Expansion Card Removal 1. Remove the left computer cover. 2. Disconnect any cables connected to the expansion card. 3. Remove the retaining screw from the card-mounting bracket. 4.
Figure 4-17. Support Panel Removal 1. Remove the left computer cover. 2. Remove the support panel. 4-18 Dell PowerEdge 6100/200 System Service Manual slot (2) screw (2) Remove the two screws from the support panel and pull the back edge tabs...
Memory, Microprocessor, and Termination Module memory module secondary microprocessor or termination module primary microprocessor module Figure 4-18. Memory, Microprocessor, and Termination Module Removal 1. Remove the left computer cover. 2. Remove the support panel. 3. Remove the module. Grasp the module by the corners and carefully pull the module out until the edge connectors are free from the system board connectors.
To remove a SIMM, push outward on the SIMM socket’s retaining clips until the SIMM is released from its socket. Then lift the SIMM away from the socket. 4-20 Dell PowerEdge 6100/200 System Service Manual bank 2 bank 1 pin 1...
SIMM pin 1 retaining clip (2) Figure 4-21. SIMM Installation To replace a SIMM, hold the SIMM at a 45-degree angle and press the SIMM into the socket slot until the retaining clips snap into place around both ends of the SIMM.
Figure 4-22. Microprocessor Configuration 1. Remove the support panel and the appropriate microprocessor module. 2. Remove the microprocessor securing clip from the microprocessor/heat 4-22 Dell PowerEdge 6100/200 System Service Manual microprocessor socket sink assembly. WARNING: The microprocessor chip can get extremely hot during system operations.
Press down on the folded part of the clip with a small screwdriver to release the clip (see Figure 4-23). heat sink release lever Figure 4-23. Microprocessor Securing Clip 3. Remove the heat sink. The thermal interface pad is bonded to the heat sink and will remain attached to the old heat sink.
Figure 4-25. Pin-1 Identification Correct any necessary jumper settings if you add or remove a microprocessor. See Figure 1-16 and Table 1-3. 4-24 Dell PowerEdge 6100/200 System Service Manual release lever Figure 4-24. Removing a Microprocessor microprocessor chip pin-1 corners of...
Real-Time Clock Chip socket Figure 4-26. RTC Chip Removal To remove the RTC chip, follow these steps: 1. If possible, enter the SCSISelect utility, system setup program, and sys- tem configuration utility. Make printed copies or record the information in these programs/utilities about how the computer is configured.
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3. Turn on the computer and all peripherals. 4. Enter the SCSISelect utility, system setup program, and system config- 4-26 Dell PowerEdge 6100/200 System Service Manual Figure 4-26). Install the RTC chip. WARNING: Replace the RTC chip only with the same or equivalent type recommended by the equipment manufacturer to avoid the dan- ger of explosion.
ystem Board snap-top standoff (6) system board screw (10) Figure 4-27. System Board Removal To remove the system board, follow these steps: 1. Disconnect all cables from their connectors at the back of the system unit. 2. Remove all expansion cards. 3.
To replace the battery, orient the new battery with the “+” facing up. Insert the battery into its socket, and snap it into place. 4-28 Dell PowerEdge 6100/200 System Service Manual attery on Control Panel battery BATTERY socket Pry the battery out of its socket with your fingers or with a blunt, noncon- ducting object, such as a plastic screwdriver.
Appendix A System Setup Program his appendix describes the system setup program, which is used to set or change the system configuration information stored in NVRAM on the system board. To enter the system setup program, press <F1> during the POST. If you wait too long, the operating system begins to load into memory and you cannot enter the system setup program.
Left-arrow key or right-arrow key <F5> <F6> <F10> Dell PowerEdge 6100/200 System Service Manual Table A-1. Key Functions Function Displays the general help window Displays the Exit menu, or the parent menu if you are in a submenu...
Screen Color Combinations In addition to its text, a field’s color identifies the type of information it con- tains, as follows: • Blue on white — Configuration information that cannot be changed by the user, such as category titles. • Black on white —...
Language Boot Options Video Mode Mouse Base Memory Extended Memory Dell PowerEdge 6100/200 System Service Manual Table A-2. Main Menu Categories Function Resets date on system’s internal calendar. Resets time on system’s internal clock. Displays a submenu. Press <Enter>, high- light Floppy A Type or Floppy B Type, press <Enter>, and select the appropriate...
Slot 2: Processor 1 Peripheral Configuration Advanced Chipset Configuration Plug and Play Configuration Figure A-3. Advanced Menu Dell PowerEdge 6100/200 System Service Manual Table A-3. Boot Options Submenu Categories (continued) Function Enables (default) or disables the Press < ing boot.
Table A-4. Advanced Menu Categories Category Function Processor n Displays the type and speed of the micro- processors. No user-selectable options. Cache Size Displays amount of L2 cache memory in microprocessor module. No user-selectable options. Chip Set Stepping Displays the system chipset’s stepping value Peripheral Configura- Displays a submenu.
Port IRQs Onboard SCSI ROM Scan (SCSI A and SCSI B) Console Redirection Dell PowerEdge 6100/200 System Service Manual Table A-5. Peripheral Configuration Submenu Categories Function Configures system peripherals automati- cally if set to Auto (default). If set to...
Advanced Chipset Configuration Submenu Advanced Chipset Configuration Base Memory VGA Buffer Attributes Cache Mode MPS Version Second I/O APIC PIC Interrupt Routing IOQ Depth GAT Mode Outbound Posting PCI Line Prefetch Addr Bit Permuting Chip Set Register Settings 82450GX C0 Host Retry Timer 82450GX C0 P2P Mode AERR Mode PERR Mode...
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Submenu Categories (continued) Function Specifies MultiProcessor Specification (MPS) number used by operating system. Dell setting is 1.4, the correct value for the Dell PowerEdge 6100 system. If system setup program categories are reset, change this value from 1.1 to 1.4.
Table A-6. Advanced Chipset Configuration Submenu Categories (continued) Category Function 82450GX C0 Host Increases system performance (in some cir- Retry Timer cumstances) if set to Enable, but is not compatible with 2.1 specification PCI-to- PCI bridge devices. Default is Auto Configure.
Security Hot Key (CTRL-ALT-) Reset and Power Switch Locking Figure A-7. Security Menu A-12 Dell PowerEdge 6100/200 System Service Manual Table A-7. Plug and Play Configuration Submenu Categories Function Ensures that a PCI card accesses the PCI bus within specified number of PCI clocks.
Table A-8. Security Menu Categories Category Function User Password Is Displays current status of user password (Enabled or Disabled). See “Using the User Password Feature” in Chapter 4 of the User’s Guide. Administrative Pass- Displays current status of the administra- word Is tive password (Enabled or Disabled).
Switch Locking Exit Menu Main Figure A-8. Exit Menu A-14 Dell PowerEdge 6100/200 System Service Manual Table A-8. Security Menu Categories (continued) Function If Enabled, diskette drive becomes write- protected after time interval specified in the Keyboard Inactivity Timer category.
Table A-9. Exit Menu Categories Category Function Exit Saving Changes Saves the changes you have made before you exit the system setup program. The next time you boot up, the BIOS configures your system according to the selections stored in NVRAM Exit Discarding Exits the system setup program without Changes...
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A-16 Dell PowerEdge 6100/200 System Service Manual...
1-17 location on system board, 4-16 connectors location on system board, 4-16 control panel connector, 4-16 removal, 4-14 cooling fans removal, 4-15 cover, computer removal, 4-3 DC power about, 1-10 connectors, 1-11, 1-12 pin assignments, 1-11 Dell diagnostics, 2-5 Index...
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1-7 external visual inspection, 2-2 externally accessible drives removal, 4-7 FAN connectors, 4-16 fatal error messages, 3-2 Dell PowerEdge 6100/200 System Service Manual FLOPPY 0 jumper, 1-18 FLOPPY 1 jumper, 1-19 FLOPPY connector, 4-16 front bezel removal, 4-4...
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J101 jumper, 1-21 J105 jumper, 1-21 J106 jumper, 1-21 J3G1 connector, 4-16 jumpers on microprocessor module, 1-21 on system board, 1-18 KEYBD connector, 4-16 keyboard connector location on I/O panel, 1-6 location on system board, 4-16 keylocks, 4-3 memory module connector, 4-16 illustrated, 1-7, 4-20 MEMORY MODULE connector, 4-16...
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SERIAL connectors, 4-16 serial port connectors location on I/O panel, 1-6 location on system board, 4-16 server-management module connector, 4-16 Dell PowerEdge 6100/200 System Service Manual SIMMs memory module illustrated, 1-7, 4-20 module connector on system board, 4-16 removal, 4-20 sockets...
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system setup program (continued) Plug and Play Configuration submenu, A-11 screen color combinations, A-3 screen conventions, A-1 Security menu, A-12 starting, A-1 system specifications, 1-24 technical specifications, 1-24 termination SCSI drives, 1-9 termination module removal, 4-19 troubleshooting boot routine, interpreting, 2-3 diagnostics, 2-5 external visual inspection, 2-2 initial procedures, 2-1...