Troubleshooting - Philips 8000 Series User Manual

6 Troubleshooting

Warning
•
Risk of electric shock. Never remove the
casing of the product.
To keep the warranty valid, never try to
repair the product yourself.
If you have problems using this product,
check the following points before you
request service. If you still have a problem,
get support at www.philips.com/support.
No power
•
Ensure that the AC cord is properly
connected.
•
Ensure that there is power at the AC
outlet.
Sound
•
When the playback freezes and there is
no sound in Wi-Fi mode, please check
whether your home network is normal.
Distorted sound or echo.
•
If you play audio from TV through this
product, make sure that the TV is muted.
Wi-Fi
Wi-Fi Connection cannot be established.
•
Check the availability of WLAN network
on the router.
•
Place the Wi-Fi router closer to the unit.
•
Make sure the password is correct.
•
Check the WLAN function or reboot the
modem and Wi-Fi router.
Play-Fi
Cannot discover the Play-Fi supported
devices from the app.
•
Make sure the device is connected to
the Wi-Fi.
Cannot play Play-Fi music.
•
Certain network service or contents
available through the device may not be
accessible in case the service provider
terminates its service.
•
When the first time set up is not
successful, close the Philips Sound app
powered by DTS Play-Fi. Restart the app.
•
When the speaker was set as Stereo
Pairs or Surround Sound, the speaker
need to be disconnected in the App
before use separately.
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