Lenovo ZA6G0006US User Manual page 19

This product is subject to the United States Export Administration Regulations (EAR) and has an Export
Classification Control Number (ECCN) of 5A992.c. It can be re -exported except to any of the embargoed
countries in the EAR E1 country list.
Troubleshooting
Unable to pair to smart phone
1. Make sure that the frame is not connected to any other smart phone. The Frame can only connect to
one smart phone at a time.
2. Make sure the Bluetooth function on your smart phone is working properly. You may test your smart
phone Bluetooth function by pairing it to other smart phones.
3. On the frame, long press both the star and volume down key at the same time for 5 seconds to go
back to the pair interface, and try to pair again.
4. If you still cannot pair the smart phone, please call customer service.
Fail to log into Google Photo
1. Make sure your smart phone is connected to the Internet.
2. Make sure Google Photo is available at the time and region you are using it.
3. Make sure your Lenovo Smart Frame app is the latest version. Reinstall if needed.
4. Make sure the network remains stable when you log in with your Google ID.
5. If you still cannot log in, please call customer service.
Why Google ID may require re -login
This is part of the Google security mechanism where you are required to log in to your Google ID after
a period of time.
Cannot connect to WLAN
1. If your frame cannot connect to WLAN, please try to reconfigure your frame and pair to your device
again. During the pairing you will be asked to select the WLAN network the frame will be connected
to.
2. If the above does not solve the issue, please call customer service.
The Frame is unresponsive
1. Please unplug and plug back in the power cable.
2. Long press the star and volume down key at the same time for 5 seconds to go back to the pair
interface, and then retry.
3. If it still cannot be resolved, please call customer service.