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Accessing support information from the "Sony | Headphones Connect" app
How to keep the software up-to-date (for comfortable use of the headset)
Important information
Precautions
License notice
Trademarks
Customer support websites
Troubleshooting
What can I do to solve a problem?
Power/Charging
Unable to turn on the headset.
Charging cannot be done.
Charging time is too long.
The available operating time is short (the duration of the battery is short).
The headset cannot be charged even if connecting the headset to a computer.
The remaining battery charge of the headset is not displayed on the screen of smartphone.
Sound
No sound
Low sound level
Low sound quality
Sound skips frequently.
The effect of noise canceling is not sufficient.
Bluetooth connection
Pairing cannot be done.
Unable to make a Bluetooth connection.
The headset does not operate properly.
Cannot hear a person during a call/low voice from callers, your voice does not reach the person during a call/your voice is low on
the caller's side.
The touch sensor control panel does not respond correctly.
Resetting or initializing the headset
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