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Acer Veriton 3000 Service Manual

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Download this manual See also: User Manual
Veriton 3000
Service Guide
Service guide files and updates are available
on the AIPG/CSD web; for more information,
please refer to
http://csd.acer.com.tw
PART NO.: 49.33J02.001
DOC. NO. : SG343-0005A
PRINTED IN TAIWAN

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Summary of Contents for Acer Veriton 3000

  • Page 1 Veriton 3000 Service Guide Service guide files and updates are available on the AIPG/CSD web; for more information, please refer to http://csd.acer.com.tw PART NO.: 49.33J02.001 DOC. NO. : SG343-0005A PRINTED IN TAIWAN...
  • Page 2 Copyright Copyright © 1999 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 3 Conventions The following conventions are used in this manual: Screen messages NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 4 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 5: Table Of Contents

    Chapter 1 System Specifications Overview ............1 Features .
  • Page 6 Table of Contents Removing the Main Board ......... 62 Chapter 4 Troubleshooting How should I begin troubleshooting? .

  • Page 7: System Specifications

    System Specifications Overview The Veriton 3000 supports Intel Celeron (FC-PGA type) and Coppermine processor with socket-370 based micro- ATX, IBM PC/AT compatible system with LPC/PCI bus. Chapter 1 Chapter 1...

  • Page 8: Features

    Features Performance Intel Celeron and Coppermine with socket-370 128/256 KB PBSRAM L2 cache incorporated in Intel Maximum 512 MB (256MB x 2 DIMM module) SDRAM within 2 DIMM slots up to 133MHz Integrated Ultra AGP VGA for H/W 2D/3D Video/Graphics Acceleration (Embedded in SiS630 chipset).
  • Page 9 Human-centric design and ergonomics Slim desktop form factor Separate computer stand and rubber stands for quick and easy positioning Space-saver solution Accessible I/O ports Easy-to-open housing design for quick upgrade Chapter 1...

  • Page 10: Front Panel

    Front panel The computer’s front panel consists of the following: Label Icon Black Pink Lime Color Description 3.5-inch floppy disk drive (slim type) USB ports Microphone-in port Headphone-in port 3.5-inch floppy disk drive button CD-ROM/DVD-ROM drive eject button Hard disk drive activity light-emitting diode (LED) System activity LED Power LED Power button...

  • Page 11: Rear Panel

    Rear Panel Label Icon Chapter 1 Color Description Voltage selector switch Power cord socket Green PS/2 mouse port Purple PS/2 keyboard port Teal or Turquoise Serial port Burgundy Parallel/printer port Blue CRT Monitor port Black USB ports Black LAN port White DVI-type Liquid Crystal Display (LCD) port...
  • Page 12 Label Icon Color Description Light blue Audio-in/Line-in port Lime Audio-out/Line-out port Gold Game/MIDI port Expansion slots Chapter 1...

  • Page 13: Main Board Layout

    Main Board Layout SiS 301 PCI Riser Slot SiS 630 NB (w/ AGP) Buzzer Crystal Flash ROM Battery Slim FDD Connector SiS 950 Super I/O Front Port IDE1 Connector Slim CD-ROM Connector Power Connector Chapter 1 Clock Generator Regulator 3.3V DIP Switch 2 DIMM Slots Socket 370...

  • Page 14: Keyboard

    Keyboard The keyboard has full-sized keys that include separate cursor keys, two Windows keys, and twelve function keys. Cursor keys The cursor keys, also called the arrow keys, let you move the cursor around the screen. They serve the same function as the arrow keys on the numeric keypad when the Num Lock is toggled off.

  • Page 15: Hardware Specifications And Configurations

    External: 66/100/133 MHz 0 MHz (If Stop CPU Clock in Sleep State in BIOS Setup is set to Enabled.) Processor voltage can be detected by the system without setting any jumper Specification Acer V4.0 Flash ROM 256 Kbytes 32-pin DIP package PCI 2.1, APM1.2, DMI 2.00.1, E-IDE, ACPI 1.0, ESCD 1.03, ANSI ATA 3.0, PnP...
  • Page 16 This section has two table lists, system memory specification and the possible combinations of memory module. System Memory Item Memory socket number Support memory size per socket Support maximum memory size Support memory type Support memory speed Support memory voltage Support memory module package Support to parity check feature Support to Error Correction Code (ECC)
  • Page 17 Memory Combinations DIMM 1 128M 128M 128M 128M 128M 128M 256M 256M 256M 256M 256M 256M Cache Memory Item First-Level Cache Configurations Cache function control Second-Level Cache Configurations Below information is only applicable to system with installed Pentium III processor. L2 Cache RAM type L2 Cache RAM size L2 Cache RAM speed...
  • Page 18 This section has two table lists, the video interface specification and its supported display modes. Video Interface Item Video controller Video controller resident bus Video interface support *32 - 24bpp color data is processed using a 32bpp data format. Display Screen Resolution 640x480 640x480 640x480...
  • Page 19 Audio Interface Item Audio controller Audio controller resident bus Audio function control Mono or stereo Resolution Compatibility Music synthesizer Sampling rate MPU-401 UART support Microphone jack Headphone jack Package IDE Interface Item IDE controller IDE controller resident bus Number of IDE channel Support IDE interface Support bootable CD-ROM Floppy disk drive Interface...
  • Page 20 Parallel Port Item Parallel port controller Parallel port controller resident bus Number of parallel ports Support ECP/EPP Connector type Parallel port function control Optional ECP DMA channel (in BIOS Setup) Optional parallel port I/O address (via BIOS Setup) Optional parallel port IRQ (via BIOS Setup) Serial Port Item...
  • Page 21 Memory Address Map Address 000000 - 07FFFF 080000 - 09FFFF 0A0000 - 0BFFFF 0C0000 - 0C7FFF 0C8000 - 0DFFFF 0E0000 - 0EFFFF 0F0000 - 0FFFFF 100000 - UPPER LIMIT UPPER LIMIT - 4GBytes PCI INTx# and IDSEL Assignment Map PCI INTx # INTA# Main board INTB#...
  • Page 22 I/O Address Map Hex Range 000-00F 020-021 040-043 060-060 061-061 070-071 081-08F 0A0-0A1 0C0-0DF 0F0-0FF 170-177 1F0-1F7 278-27F 2F8-2FF 378-37F 3F0-3F5 3F6-3F6 3F7-3F7 3F8-3FF 0CF8 0CFC 778-77A IRQ Assignment Map IRQx IRQ0 Timer IRQ1 Keyboard IRQ2 Cascade Interrupt Control IRQ3 Serial Alternate IRQ4 Serial Primary...
  • Page 23 DRQ Assignment Map DRQx DRQ0 DRQ1 DRQ2 DRQ3 DRQ4 DRQ5 DRQ6 DRQ7 NOTE: N - Not in use Main Board Major Chips Item System core logic Video controller Super I/O controller Audio controller LAN controller HDD controlle Keyboard controller Environmental Requirements Item Temperature Operating...
  • Page 24 Switching Power Supply 100W Input Frequency 50Hz 60Hz Input Voltage 100 - 120 VRMS 200 - 240 VRMS Input Current 1.5A (This is for 145 power supply) NOTE: Measure at line input 90 VRMS and maximum load condition Output Requirements +12V -12V +3.3V...

  • Page 25: Power Management Function (Acpi Support Function)

    Power Management Function (ACPI support function) Device Standby Mode Independent power management timer for hard disk drive devices (0-15 minutes, time step=1 minute). Hard disk drive goes into Standby mode (for ATA standard interface). Disable V-sync to control the VESA DPMS monitor. Resume method: device activated (Keyboard for DOS, keyboard &...

  • Page 26: System Utilities

    Chapter 2 System Utilities Most systems are already configured by the manufacturer or the dealer. There is no need to run Setup when starting the computer unless you get a Run Setup message. The Setup program loads configuration values into the battery-backed nonvolatile memory called CMOS RAM. This memory area is not part of the system RAM.

  • Page 27: Entering Setup

    Entering Setup To enter Setup, press the key combination NOTE: You must press The Setup Utility main menu then appears: The system supports two BIOS Utility levels: Basic and Advanced. The above screen is the BIOS Utility Basic Level screen. It allows you to view and change only the basic configuration of your system. If you are an advanced user, you may want to check the detailed configuration of your system.
  • Page 28 The command line at the bottom of the menu tells you how to move within a screen and from one screen to another. To select an option, move the highlight bar by pressing Press to move to the next page or To change a parameter setting, press Press to return to the main menu.

  • Page 29: System Information

    System Information The following screen appears if you select System Information from the main menu. Processor ...Pentium III Processor Speed ...600EB MHz Level 1 Cache ...32 KB, Enabled Level 2 Cache ...256 KB, Enabled Diskette Drive A ...1.44 MB 3.5-inch Diskette Drive B ...None IDE Primary Channel Master ...Hard Disk, 20520 M.B.
  • Page 30 Parameter Total Memory Specifies the total amount of onboard memory. The memory size is automatically detected by BIOS during the POST. If you install additional memory, the system automatically adjusts this parameter to display the new memory size. 1st Bank Indicates the type of DRAM installed in the RIMM 1 socket.

  • Page 31: Product Information

    System S/N Main Board ID Main Board S/N System BIOS Version SMBIOS version System BIOS ID BIOS Release Date Product Information ...Veriton 3000 ...0000000000000000 ...S57P ...N/A ...V4.0 ...2.3 Description Displays the model name of your system. Displays your system’s serial number.

  • Page 32: Disk Drives

    Disk Drives Select Disk Drives from the main menu to configure the drives installed in your system. The following screen shows the Disk Drives menu: Diskette Drive A Diskette Drive B ! IDE Primary Channel Master ! IDE Primary Channel Slave ! IDE Secondary Channel Master ! IDE Secondary Channel Slave The following table describes the parameters found in this menu.

  • Page 33: Ide Primary/Secondary Channel Master/Slave

    IDE Primary/Secondary Channel Master/Slave The following screen appears if you select any of the IDE drive parameters: IDE Primary/Secondary Channel Master/Slave Device Detection Mode ...[Auto] Device Type ...Hard Disk Cylinder ...[-----] Head ...[---] Sector ...[---] Size ...[20520] MB Hard Disk LBA Mode ...[Auto] *Hard Disk Block Mode ...[Auto] *Hard Disk 32 Bit Access ...[Enabled] *Advanced PIO Mode ...[Auto]...
  • Page 34 Parameter Hard Disk Block Mode This function enhances disk performance depending on the hard disk in use. If you set this parameter to Auto, the BIOS utility automatically detects if the installed hard disk drive supports the Block Mode function. If supported, it allows data transfer in blocks (multiple sectors) at a rate of 256 bytes per cycle.

  • Page 35: Onboard Peripherals

    Onboard Peripherals The Onboard Peripherals menu allows you to configure the onboard devices. Selecting this option from the main menu displays the following screen: Serial Port 1 ...[Enabled] Base Address ...[3F8h] IRQ ...[4] *Serial Port 2 ...[Disabled ] Base Address ...[----] IRQ ...[-] Parallel Port ...[Enabled ] Base Address ...[378h]...
  • Page 36 Parameter Lets you assign an interrupt for the parallel port. This parameter is configurable only if the Parallel Port parameter is enabled. Operation Mode Lets you set your parallel port’s operation mode. This parameter is configurable only if the Parallel Port parameter is enabled. ECP DMA Channel Allows you to assign a DMA channel for the ECP parallel port function.

  • Page 37: Power Management

    Power Management The Power Management menu lets you configure the system power-management feature. It works only under APM mode. IMPORTANT:If an ACPI-aware operating system such as Windows 98 or Windows 2000 is installed in ACPI mode, the operating system will use the ACPI interfaces. Then the settings in Power Management page is non-effective.
  • Page 38 Parameter System Wake-up Event Modem Ring Indicator PCI Power Management Restart on AC/ Power Failure ACPI Sleep State Chapter 2 Description Lets you specify the activity that will resume the system to normal operation. Wakes the system from Sleep mode once any fax/modem activity is detected.

  • Page 39: Boot Options

    Boot Options This option allows you to specify your preferred settings for bootup. The following screen appears if you select Boot Options from the main menu: Boot Sequence 1st. [IDE CD-ROM]! 2nd.[Floppy Disk A:]! 3rd.[Hard Disk C:]! 4th.[Intel UNDI, PXE-2.0 (build 067)]! Primary Display Adapter Fast Boot ...

  • Page 40: Date And Time

    Date and Time The following screen appears if you select the Date and Time option from the main menu: Date ...[Mon Jan 03, 2000] Time ...[HH:MM:SS] The following table describes the parameters found in this menu: Parameter Date Lets you set the date following the weekday- month-day-year format.

  • Page 41: System Security

    System Security The Setup program has a number of security features to prevent unauthorized access to the system and its data. The following screen appears if you select System Security from the main menu: Supervisor Password ... [None] User Password ... [-----] Disk Drive Controller Floppy Drive ...

  • Page 42: Setting A Passwor

    Setting a Password Enter the BIOS utility and select “System Security” . Highlight the “Supervisor Password” parameter and press Enter. The following screen appears: Enter your Password twice. The Password may be up to 7 characters long. Enter Password ...["""""""] Enter Password again ...["""""""] Set or Change Password NOTE: You can enable the “User Password”...

  • Page 43: Changing Or Removing The Passwor

    Changing or Removing the Password If you want to change one of your passwords, do the following: Enter the BIOS utility and select “System Security”. Highlight the “Supervisor Password” parameter (for Supervisor password) or the “User Password” parameter (a Supervisor Password must be set first before you can change the User password). The Password menu appears.

  • Page 44: Advanced Options

    Advanced Options NOTE: The Advanced Options menu is only available if you press F8 or Alt + F4 in the main menu. The “Advanced Options” menu allows you to configure the system memory and PCI device settings. The following screen shows the Advanced Options parameters: ! Memory/Cache Options ! PnP/PCI Options CAUTION: Do not change any settings in the Advanced Options menu if you are not a qualified technician to...
  • Page 45 The following table describes the parameters found in this sub-menu. Settings in boldface are the default and suggested settings. Parameter Level 1 Cache (processor Lets you enable or disable the primary cache Cache) memory, i.e., the processor memory. Level 2 Cache Lets you enable or disable the secondary cache memory.

  • Page 46: Pnp/Pci Options

    PnP/PCI Options The PnP/PCI Options menu allows you to specify the settings for your PCI devices. Selecting this option displays the following screen: PCI IRQ Setting PCI Slot 1 ...[--] PCI Slot 2 ...[11] PCI IRQ Sharing ...[Yes] VGA Palette Snoop ...[Disabled] Graphics Aperture Size ...[64 ] MB Plug and Play OS ...[Yes] Reset Resource Assignments ...[No ]...

  • Page 47: Chipset Settings

    Parameter Reset Resource When enabled, avoids IRQ conflict when installing Assignments non-PnP and PnP PCI cards. This clears all resource assignments and allows BIOS to reassign resources to all installed PnP devices the next time the system boots. Chipset Settings The Chipset Settings will be shown only if you press Alt + F4 in main menu: ! Memory/Cache Options ! PnP/PCI Options...

  • Page 48: Load Default Settings

    Load Default Settings You need to reload the BIOS default settings every time you make changes to your system hardware configuration (such as memory size, CPU type, hard disk type, etc.); otherwise, BIOS will keep the previous CMOS settings. Selecting this option displays the following dialog box: Do you want to load default settings? Choosing Yes enables BIOS to automatically detect the hardware changes that you have made in your system.

  • Page 49: Abort Settings Change

    Abort Settings Change Selecting the Abort Settings Change option from the main menu displays the following dialog box: Do you really want to abort settings change? Choosing Yes discards all the changes that you have made and reverts the parameters to their previously saved settings.

  • Page 50: Exiting Setup

    Exiting Setup To exit the BIOS utility, simply press Esc. The following dialog box appears: Settings have been changed. Do you want to save CMOS settings? Select Yes to exit Setup. Select No to return to the main menu. If you have made changes in the parameter settings, you will be asked if you want to keep the changes made to the BIOS.
  • Page 51 Chapter 2...
  • Page 52 Chapter 1...

  • Page 53: Chapter 2 System Utilities

    Chapter 2 System Utilities Most systems are already configured by the manufacturer or the dealer. There is no need to ru Setup when starting the computer unless you get a Run Setup message. The Setup program loads configuration values into the battery-backed nonvolatile memory called CMOS RAM. This memory area is not part of the system RAM.

  • Page 54: Entering Setup

    Entering Setup To enter Setup, press the key combination . NOTE: You must press The Setup Utility main menu then appears: The system supports two BIOS Utility levels: Basic and Advanced. The above screen is the BIOS Utility Basic Level screen. It allows you to view and change only the basic configuration of your system. If you are an advanced user, you may want to check the detailed configuration of your system.
  • Page 55 The command line at the bottom of the menu tells you how to move within a screen and from one screen to another. To select an option, move the highlight bar by pressing Press to move to the next page or To change a parameter setting, press Press to return to the main menu.
  • Page 56 System Information The following screen appears if you select System Information from the main menu. Processor ...Pentium III Processor Speed ...600EB MHz Level 1 Cache ...32 KB, Enabled Level 2 Cache ...256 KB, Enabled Diskette Drive A ...1.44 MB 3.5-inch Diskette Drive B ...None IDE Primary Channel Master ...Hard Disk, 20520 M.B.
  • Page 57 Parameter Total Memory Specifies the total amount of onboard memory. The memory size is automatically detected by BIOS during the POST. If you install additional memory, the system automatically adjusts this parameter to display the new memory size. 1st Bank Indicates the type of DRAM installed in the RIMM 1 socket.
  • Page 58 System S/N Main Board ID Main Board S/N System BIOS Version SMBIOS version System BIOS ID BIOS Release Date Product Information ...Veriton 3000 ...0000000000000000 ...S57P ...N/A ...V4.0 ...2.3 Description Displays the model name of your system. Displays your system’s serial number.
  • Page 59 Disk Drives Select Disk Drives from the main menu to configure the drives installed in your system. The following screen shows the Disk Drives menu: Diskette Drive A Diskette Drive B IDE Primary Channel Master IDE Primary Channel Slave IDE Secondary Channel Master IDE Secondary Channel Slave The following table describes the parameters found in this menu.
  • Page 60 IDE Primary/Secondary Channel Master/Slave The following screen appears if you select any of the IDE drive parameters: IDE Primary/Secondary Channel Master/Slave Device Detection Mode ...[Auto] Device Type ...Hard Disk Cylinder ...[-----] Head ...[---] Sector ...[---] Size ...[20520] MB Hard Disk LBA Mode ...[Auto] *Hard Disk Block Mode ...[Auto] *Hard Disk 32 Bit Access ...[Enabled] *Advanced PIO Mode ...[Auto]...
  • Page 61 Parameter Hard Disk Block Mode This function enhances disk performance depending on the hard disk in use. If you set this parameter to Auto, the BIOS utility automatically detects if the installed hard disk drive supports the Block Mode function. If supported, it allows data transfer in blocks (multiple sectors) at a rate of 256 bytes per cycle.

  • Page 62: Onboard Peripherals

    Onboard Peripherals The Onboard Peripherals menu allows you to configure the onboard devices. Selecting this option from the main menu displays the following screen: Serial Port 1 ...[Enabled] Base Address ...[3F8h] IRQ ...[4] *Serial Port 2 ...[Disabled ] Base Address ...[----] IRQ ...[-] Parallel Port ...[Enabled ] Base Address ...[378h]...
  • Page 63 Parameter Lets you assign an interrupt for the parallel port. This parameter is configurable only if the Parallel Port parameter is enabled. Operation Mode Lets you set your parallel port’s operation mode. This parameter is configurable only if the Parallel Port parameter is enabled. ECP DMA Channel Allows you to assign a DMA channel for the ECP parallel port function.
  • Page 64 Power Management The Power Management menu lets you configure the system power-management feature. It works only under APM mode. IMPORTANT: If an ACPI-aware operating system such as Windows 98 or Windows 2000 is installed in ACPI mode, the operating system will use the ACPI interfaces. Then the settings in Power Management page is non-effective.
  • Page 65 Parameter System Wake-up Event Modem Ring Indicator PCI Power Management Restart on AC/ Power Failure ACPI Sleep State Chapter 2 Description Lets you specify the activity that will resume the system to normal operation. Wakes the system from Sleep mode once any fax/modem activity is detected.

  • Page 66: Boot Options

    Boot Options This option allows you to specify your preferred settings for bootup. The following screen appears if you select Boot Options from the main menu: Boot Sequence 1st. [IDE CD-ROM] 2nd.[Floppy Disk A:] 3rd.[Hard Disk C:] 4th.[Intel UNDI, PXE-2.0 (build 067)] Primary Display Adapter Fast Boot ...
  • Page 67 Date and Time The following screen appears if you select the Date and Time option from the main menu: Date ...[Mon Jan 03, 2000] Time ...[HH:MM:SS] The following table describes the parameters found in this menu: Parameter Date Lets you set the date following the weekday- month-day-year format.

  • Page 68: System Security

    System Security The Setup program has a number of security features to prevent unauthorized access to the system and its data. The following screen appears if you select System Security from the main menu: Supervisor Password ... [None] User Password ... [-----] Disk Drive Controll Floppy Drive ...

  • Page 69: Setting A Passwor

    Setting a Password Enter the BIOS utility and select “System Security” . Highlight the “Supervisor Password” parameter and press Enter. The following screen appears: Enter your Password twice. The Password may be up to 7 characters long. Enter Password ... [ Enter Password again ...
  • Page 70 Changing or Removing the Password If you want to change one of your passwords, do the following: Enter the BIOS utility and select “System Security”. Highlight the “Supervisor Password” parameter (for Supervisor password) or the “User Password” parameter (a Supervisor Password must be set first before you can change the User password). The Password menu appears.

  • Page 71: Advanced Options

    Advanced Options NOTE: The Advanced Options menu is only available if you press F8 or Alt + F4 in the main menu. The “Advanced Options” menu allows you to configure the system memory and PCI device settings. The following screen shows the Advanced Options parameters: Memory/Cache Options PnP/PCI Options CAUTION: Do not change any settings in the Advanced Options menu if you are not a qualified technician to...
  • Page 72 The following table describes the parameters found in this sub-menu. Settings in boldface are the default and suggested settings. Parameter Level 1 Cache (processor Lets you enable or disable the primary cache Cache) memory, i.e., the processor memory. Level 2 Cache Lets you enable or disable the secondary cache memory.
  • Page 73 PnP/PCI Options The PnP/PCI Options menu allows you to specify the settings for your PCI devices. Selecting this option displays the following screen: PCI IRQ Set PCI Slot 1 ...[--] PCI Slot 2 ...[11] PCI IRQ Sha VGA Palette Snoop ...[Disabled] Graphics Aperture Size ...[64 ] MB Plug and Play OS ...[Yes] Reset Resource Assignments ...[No ]...

  • Page 74: Chipset Settings

    Parameter Reset Resource When enabled, avoids IRQ conflict when installing Assignments non-PnP and PnP PCI cards. This clears all resource assignments and allows BIOS to reassign resources to all installed PnP devices the next time the system boots. Chipset Settings The Chipset Settings will be shown only if you press Alt + F4 in main menu: Memory/Cache Options PnP/PCI Options...

  • Page 75: Load Default Settings

    Load Default Settings You need to reload the BIOS default settings every time you make changes to your system hardware configuration (such as memory size, CPU type, hard disk type, etc.); otherwise, BIOS will keep the previous CMOS settings. Selecting this option displays the following dialog box: Do you want to load default settings? Choosing Yes enables BIOS to automatically detect the hardware changes that you have made in your system.
  • Page 76 Abort Settings Change Selecting the Abort Settings Change option from the main menu displays the following dialog box: Do you really want to abort settings change? Choosing Yes discards all the changes that you have made and reverts the parameters to their previously saved settings.

  • Page 77: Exiting Setup

    Exiting Setup To exit the BIOS utility, simply press Esc . The following dialog box appears: Settings have been changed. Do you want to save CMOS settings? Select Yes to exit Setup. Select No to return to the main menu. If you have made changes in the parameter settings, you will be asked if you want to keep the changes made to the BIOS.
  • Page 78 Chapter 2...

  • Page 79: Removal And Replacement

    Removal and Replacement This chapter contains step-by-step procedures on how to disassemble the Veriton 3000 for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat-bladed screwdriver...

  • Page 80: Opening The Housing

    Opening the Housing CAUTION: Before you proceed, make sure that you have turned off your computer and all peripherals connected to it. Turn off your computer and unplug all cables. Place your computer on a flat, steady surface. If your computer is in the vertical position, remove it fro the stand and place it on a flat, steady surface.

  • Page 81: Removing The Link Bar

    Removing the Link Bar Remove the screw that holds the link bar to the computer. Save the screw. Pull up the rear-end of the link bar then slide it back to totally detach it from your computer. Chapter 3...

  • Page 82: Removing The Cpu And Cpu Fan

    Removing the CPU and CPU Fan To remove the fan, first disconnect the fan cable from the main board. Press the fan clasp to release the locks on both sides, then remove the fan. Pull the latch out on one side gently and then remove the CPU from the socket carefully. Chapter 3...

  • Page 83: Removing A Dimm

    Removing a DIMM To release the system memory, press down and out on the levers on both sides of the DIMM socket, and then lift the memory to remove it. Gently pull the DIMM out of the socket. NOTE: The system automatically detects the amount of memory installed. Run Setup to view the new value for total system memory and make a note of it.

  • Page 84: Removing The Dvd-Rom Drive

    Removing the CD-ROM/DVD-ROM Drive Remove the screw from the DVD-ROM drive. Disconnect the CD-ROM FPC cable from the DVD-ROM drive. Slide the DVD-ROM drive out from the machine. Disassembling the CD-ROM/DVD-ROM Module Remove the four screws from the DVD-ROM holder then remove the holder from the DVD drive. Chapter 3...

  • Page 85: Removing The Floppy Disk Driv

    Removing the Floppy Disk Drive Release the latch of the floppy disk drive connector. Disconnect the floppy disk drive cable from the floppy disk drive. Slide the floppy disk drive out from the main unit Disassembling the Floppy Disk Module Remove the three screws as shown here then remove the drive from the holder.

  • Page 86: Removing The Hard Disk

    Removing the Hard Disk Remove the two screws as shown here. Slide the hard disk holder out and rotate the holder to another side to put on the lower case. Disconnect the power cable and the IDE cable from the hard disk drive. Disassembling the Hard Disk Module Remove the four screws from the hard disk drive holder, and then remove the hard disk drive from the holder.

  • Page 87: Disassembling The Lock Bracket

    Disassembling the Lock Bracket Remove the screw from the rear of the unit, then rotate the lock bracket and remove it gently. Chapter 3...

  • Page 88: Removing The Lan, Modem And Riser Boards

    Removing the LAN, Modem and Riser Boards Disconnect the WOL cable from the LAN board, and then remove the LAN board from the riser board. Remove the modem board from the riser board. Remove the riser board from the machine. Chapter 3...

  • Page 89: Removing The Battery

    Removing the Battery To remove the RTC battery from the holder, please gently remove it from the holder by hand. NOTE: When replacing new battery to the M/B, engineer should plug in the AC power first and then press the new battery into the battery holder.

  • Page 90: Removing The Intrusion Alarm

    Removing the Intrusion Alarm Disconnect the intrusion alarm cable from the main board. Remove the screw as shown here, and then remove the intrusion alarm cable. Chapter 3...

  • Page 91: Removing The Power Supply

    Removing the Power Supply Disconnect the power supply connector from the main board. Remove the three screws on the rear of the unit. Slide the power supply out of the machine. Chapter 3...

  • Page 92: Removing The Front Panel

    Removing the Front Panel Push the three latches of the front panel first, then remove the front panel from the housing carefully. Chapter 3...

  • Page 93: Removing The Audio Board

    Removing the Audio Board Disconnect the two audio cables and the daughter board cable from the main board. Remove the audio EMI bracket from the housing gently. Remove the two screws from the audio board, and then remove the audio board from the lower case carefully.

  • Page 94: Removing The Main Board

    Removing the Main Board Disconnect the WOL cable, CD-ROM FPC cable, and IDE cable from the main board. Next, release the latches on the floppy disk drive connector on the main board and remove the cable. Remove the power switch cable, network LED cable, power LED cable, and HDD LED cable from the main board.
  • Page 95 Release the LED cables from the clasp and then gently remove the LEDs from the housing using bladed screwdriver Push the two latches of the power button carefully and then remove it from the housing. Remove the six screws as shown here and then remove the main board from the lower case. Chapter 3...
  • Page 96 Chapter 3...

  • Page 97: Troubleshooting

    Troubleshooting How should I begin troubleshooting? If you see an error message, find the message in the “List of POST Error Messages” on page 67 and take the corrective action(s) indicated. If you did not receive an error message, look for a description of your error symptoms in the “List of Error Symptoms”...

  • Page 98: Power-On Self-Test (Post)

    Power-on Self-Test (POST) The power-on self-test (POST) is a BIOS procedure that boots the system, initializes and diagnoses the system components, and controls the operation of the power-on password option. If the POST discovers errors in system operations at power-on, it displays error messages on-screen, generates a check point code at port 80h, or even halts the system if the error is fatal.

  • Page 99: List Of Post Error Messages

    List of POST Error Messages NOTE: To diagnose a problem, first find the BIOS error message in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in the right column is the most likely cause.
  • Page 100 BIOS Message CPU Clock Mismatch DMI Table Was Destroyed Equipment Configuration Error Floppy Disk Controller Error Floppy Drive A Error Floppy Drive B Error Floppy Drive(s) Write Protected Hard Disk Drive(s) Write Protected I/O Parity Error IDE Drive 0 Error IDE Drive 1 Error IDE Drive 2 Error IDE Drive 3 Error...
  • Page 101 BIOS Message RAM Parity Error Real Time Clock Error CMOS Battery Bad CMOS Checksum Error System Management Memory Bad Memory Error at MMMM:SSSS:OOOOh Chapter 4 Action/FRU 1. Enter BIOS Setup to disable parity check. 2. Memory module. 3. Main board. 1.

  • Page 102: List Of Error Symptoms

    List of Error Symptoms NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/ FRU listed in the right column is the most likely cause.
  • Page 103 3. Make sure that the memory module type is correct (RIMM, EDO, SDRAM, etc.). 4. Refer to the Service Guide FRU list to make sure that the memory module(s) used by the system are Acer qualified. 5. Replace the memory module. 6. Main board.
  • Page 104 Error Symptom NOTE: Ensure that the hard disk drive is configured correctly in BIOS Setup and that the cables/jumpers are set correctly before diagnosing any hard disk drive problems. Hard disk drive test failed. Hard disk drive cannot format completely. Hard disk drive has a write error.
  • Page 105 Error Symptom Modem ring cannot wake the system up from suspend mode. Data/fax modem software program invokes but cannot receive/send data/faxes. Fax/voice modem software program invokes but has no sound output. (Data files are received normally; voice from modem cannot be produced, but system sound feature works normally.) Video memory test failed.
  • Page 106 Error Symptom Parallel port test failed NOTE: Execute “Load BIOS Default Settings” in BIOS Setup to confirm the port’s presence before diagnosing any serial port problems. Serial port loop-back test failed. Serial port test failed. Serial port failed. Keyboard test failed. Some or all keys on the keyboard do not work.
  • Page 107 Error Symptom Pressing the power switch does not turn on the system. No system power, or the power supply fan is not running. Executing the software shutdown from the Windows98 Start menu does not turn off the system. (Only pressing the power switch can turn off the system.) Any other problems.

  • Page 108: List Of Error Beeps For Bios Boot Block Flash

    List of Error Beeps for BIOS Boot Block Flash Error Beeps 1L-1S 1L-2S 2L-1S 2L-1S-1L 2L-2S NOTE: L means long beep, while S means short beep. Action/FRU The BIOS file size is not equal to the BIOS ROM size; wrong BIOS file. The BIOS file can't be read;...

  • Page 109: Undetermined Problems

    Check all cables and connectors for proper installation. 4. If the jumpers, switches and voltage settings are correct, remove or disconnect the following, one at a time: Non-Acer devices External devices Any adapter card (modem card, LAN card or video card, if installed)
  • Page 110 Chapter 4...

  • Page 111: Jumper And Connector Information

    Chapter 5 Jumper and Connector Information Jumpers and Connectors Refer to the following figure for the location of the jumpers and connectors on the main board: Main board Chapter 5...

  • Page 112: Connector Description

    Connector Description Connector No. Battery DIMM socket 1 DIMM socket 2 PS/2 mouse (upper) and keyboard (lower) ports Power Connector Serial port / Parallel port / VGA port connector Network (upper) and USB (lower) ports Slim-type CD-ROM connector CN10 IDE hard disk drive connector CN11 Line-in connector CN12...

  • Page 113: Jumper Setting

    Jumper Setting Jumper JP13 IDE master/slave assignment Slave Master (default) JP15 Flash ROM Size Jumper CMOS setting Switch no: Rate OFF OFF 66.7 OFF OFF 66.7 83.3 Chapter 5 Function and settings Function and Settings DIMM 66.7 83.3...
  • Page 114 Audio Board Connector No. Audio board-to-main board connector CN3, CN4 USB ports Line-in connector Line-out connector Microphone-in port Headphone-in port Riser Card Slot PCI 1 PCI slot 1 PCI 2 PCI slot 2 Description Description Chapter 5...

  • Page 115: Fru (Field Replaceable Unit)

    FRU parts for repair and service of customer machines. NOTE: To scrap or to return the defective parts, you should follow the local government ordinance or regulations on how best to dispose it, or follow the rules set by your regional Acer office on how to return it.
  • Page 116 Chapter 6...
  • Page 117 Picture CPU, 533MHz, 128K OD, Celeron, Intel CPU, 733 Mhz, Coppermine,133Mhz FSB, 256K, Intel CPU,750 Mhz, Coppermine ,100Mhz FSB, 256K, Intel CPU,700 Mhz, Coppermine ,100Mhz FSB, 256K,Intel CPU, 667MHz, Coppermine, 133MHz FSB, 256K,Intel CPU, 600EB MHz, Coppermine ,133MHz FSB, 256K,Intel CPU,533EB MHz, Coppermine ,133MHz FSB, 256K,Intel...
  • Page 118 Picture CPU, 850MHz, Coppermine, 256K, Intel CPU, 750MHz, Coppermine, 256K, Intel CPU, 700MHz, Coppermine, 256K, Intel CPU, 650MHz, Coppermine, 256K, Intel CPU, 600MHz, Coppermine, 256K, Intel CPU, 550MHz, Coppermine, 256K, Intel CPU, 500MHz, Coppermine, 256K, Intel CPU, 933MHz, Coppermine, 256K, Intel CPU, 733MHz, Coppermine, 256K, Intel CPU, 667MHz, Coppermine,...
  • Page 119 Hemisphere) 15” API/Comel (Universal 220/110V South Hemisphere) -- ACI 15” API/Comel (Universal 110V North Hemisphere) - 17” Acer View 77C Universal version 17” Jean (N.H/ with 110V power code)-- AAC/ACLA 17” (N.H. / no power code) -- ACI/ACG 17” (Equatorial / no power code) -- ACI/ACLA 17”...
  • Page 120 Picture HDD, 10.2GB, SEAGATE HDD, 6.8GB, SEAGATE HDD, 20.4GB,SEAGATE HDD, 15.3GB, SEAGATE HDD, 10.2GB, SEAGATE HDD,10GB ATA2, SEAGATE HDD, 15GB, ATA2, SEAGATE HDD, 20GB, ATA2, SEAGATE HDD, 30GB, ATA2, SEAGATE HDD,15GB (Titan Series) , Maxtor HDD,10GB (Titan Series), Maxtor HDD, 20GB, Maxtor HDD, 10.2GB, Maxtor HDD, 13.6GB, Maxtor HDD, 20.4GB, Maxtor...
  • Page 121 Picture CD-ROM Drive CD-ROM Drive 24X, MKE DVD-ROM Drive DVD-ROM Drive, 6X/24X, Cables ATA66 IDE Cable FDD FFC Cable CD-ROM FPC Cable Audio Cable Daughter BD Cable SW cable module Chapter 6 Partname Description CD-ROM 24X SLIM/CR-176 DVD ROM SLIM6X/24X MKE/SR8174B 56.2233J.001 C.A 80P 2C 260MM ULTRA66 H22A C.A FDD FFC 26P 147MM H22A C.A FPC CD-ROM 90MM H22A...
  • Page 122 Picture HDD Cable LED (TURBO) cable Power LED cable Intrusion alarm cable module HLD ALARM SW H61 Main Board Main Board S57P Boards Modem board, V.90,56K,FCC,ANI Modem board,V.90,56K, D/F, WW,ASKEY Modem board,V.90,56K,D/ F,FCC,3Com Modem board,V.90,56K,D/ F,WW,AMBIT Modem board, V.90, 56K D/ F, CIS Riser Board Partname...
  • Page 123 S57P AUDIO BOARD H22A SMD LAN CARD 10/100MB 3COM/3C905C NIC559A LANCARD W/CAPE LOOKOUT SPS 100W DELTA/DPS-100LB A SPS 100W API-API-9626-071 ASSY FRONT PANEL H22A/ACER ASSY LOW CASE H22A CASE UPPER SECC 002 H22A SPRING LOCK IO SUS H22A BKT PORT SECC H51 Part No.
  • Page 124 Picture Audio EMI Bracket Link Bar FDD Holder CD-ROM Holder HDD Holder Screws HDD screws FDD screws for Panasonic CDR screws SPS, MB, Port bracket, Case, CDR Holder, HDD Holder, Link Bar screws HDD screw soft mount Key Lock screw Switch Bracket screw Switch Bracket screw Bracket Lock screw...
  • Page 125 Keyboard 109 key Japanese Keyboard, 104 key US Keyboard, 105 key UK Keyboard, 104 key Chinese/ Pointing device Mouse, 2-button S42,Logitech Mouse, Acer 3D Wheel PS2, Logitech Mouse, 2-button MUSXJ, Primax Mouse, wheel, Primax Speaker Speaker, USB, Charming Speaker, USB, Charming...
  • Page 126 Chapter 6...

  • Page 127: Appendix A Model Definition And Configuration

    Model Definition and Configuration The Veriton 3000 Model No. Define: Trade Mark: Brand Name: Acer Description: Acer Veriton Series, PIII & Celeron Socket 370 Based PC System Model No: VT3000 Product Name: Veriton 3000 Appendix A Appendix A...
  • Page 128 Appendix A...

  • Page 129: Appendix B Test Compatible Components

    Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Microsoft Windows 98 (En/Tw), Microsoft Win95/Win2000, Microsoft NT 4.0 Workstation, Novell Netware 3.12/4.11/5.0, and SCO UNIX/Linux environment.

  • Page 130: Microsoft Windows 98 (En/Tw) Environment Test

    Maxtor 15 GB Seagate 13 GB TEAC Slim CD-ROM MKE Slim CD-ROM Toshiba Slim DVD 6x/24x MKE Slim DVD 6x/24x Logitech 2-button Logitech wheel S-48 Acer 55s API 62C ALN-325 NIC-559 3C905C-txm ANI Conexant HCF ASKEY Conexant HCF 3COM AVENGER...

  • Page 131: Microsoft Win95/Win2000 Environment Test

    Monitor Keyboard Appendix B Specifications Coppermine 500E/100 MHz Coppermine 667/133 MHz 64 MB 128 MB 256 KB TEAC Slim FDD Seagate 10 GB Seagate 13 GB MKE Slim CD-ROM MKE Slim DVD 6x/24x Logitech wheel S-48 Acer 55s API 62c...

  • Page 132: Microsoft Nt 4.0 Workstation Environment Test

    Mouse Monitor Keyboard LAN Adapter Specifications Celeron 533/66 MHz Coppermine 650/100 MHz 64 MB 128 MB 128 KB TEAC Slim FDD Quantum 4.3 GB TEAC Slim CD-ROM Logitech 2-button Acer 55s API 62C 3COM 3C905 TXNM ALN-325 NIC559a Appendix B...

  • Page 133: Novell Netware 3.12, 4.11 & 5.0 Environment Test

    128 MB 128 KB 256 KB TEAC Slim FDD ST19101W 8GB Quantum 4.3 GB Seagate 10 GB Seagate 13 GB TEAC Slim CD-ROM MKE Slim CD-ROM MKE Slim DVD 6x/24x Acer 55s API 62c On-chip LAN NIC-559A ALN-325 3C905C-txm AHA-2940UW...

  • Page 134: Sco Unix/Linux Environment Test

    Monitor Keyboard Specifications Coppermine 500E/100 MHz Coppermine 667/133 MHz 64 MB 128 MB 256 KB TEAC Slim FDD Seagate 10 GB Seagate 13 GB MKE Slim CD-ROM MKE Slim DVD 6x/24x Logitech wheel S-48 Acer 55s API 62C Appendix B...

  • Page 135: Appendix C Online Support Information

    This appendix describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices, Regional Offices and Regional Group may access our website. However, some information sources will require a user I.D.
  • Page 136 Appendix C...

  • Page 137: Index

    Numerics 3.5-inch floppy disk drive 10 ACPI 25 Advanced Options 45 PnP/PCI 47 Assignment Map 21 Audio controller 19 Audio Board 88 Audio Interface 19 Audio-in/Line-in port 12 Audio-out/Line-out port 12 Basic level 28 BIOS Setup 27 Entering Setup 28 Setup Utility 28 BIOS Utility 48 Abort Settings Change 50...

  • Page 138: Main Board Layout

    Environmental Requirements 23 EPP 20 Error Beeps 82 Error Sysmptoms List 76 Expansion slot 12 features 8 connectivity 8 design 9 ergonomics 9 Multimedia 8 Performance 8 Floppy disk drive Interface 19 Frequency 24 front panel 10 FRU 89 Game/MIDI port 12 Global Standby Mode 25 Graphics Aperture Size 47 Hardware Specifications and Configurations 15...
  • Page 139 Power cord socket 11 Power LED 10 Power Management 25, 38 IDE hard disk timer 38 modem ring indicator 39 modes 38 power switch > 4 seconds 38 Sleep mode 38 system sleep timer 38 system wake-up event 39 Power-On Self-Test (POST) 72 Product Information 32 DMI BIOS version 32 main board ID 32...
  • Page 140 Vibration 23 video controller 18 Video controller 18 Video Memory 17 configuration 17 package 17 size 17 speed 17 type 17 voltage 17 Voltage 24 Voltage selector switch 11 Weight 23 Win95/Win2000 Environment Test 105 Windows 98 Environment Test 104 Index...

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