Acer AT110 F2 Service Manual
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Acer AT110 F2 Service Manual

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Acer
AT110 F2
Service Guide
PART NO.:
PRINTED IN TAIWAN

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Summary of Contents for Acer AT110 F2

  • Page 1 Acer AT110 F2 Service Guide PART NO.: PRINTED IN TAIWAN...

  • Page 2: Revision History

    DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 3 Conventions The following conventions are used in this manual Screen messages NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.

  • Page 4: Preventing Electrostatic Discharge

    Safety, Care and Regulatory Information Before installing a server, be sure that you understand the following warnings and cautions. WARNING: To reduce the risk of electric shock or damage to the equipment: Do not disable the power cord grounding plug. The grounding plug is an important safety feature. Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.

  • Page 5: Table Of Contents

    PREFACE REVISION HISTORY COPYRIGHT DISCLAIMER CONVENTIONS SAFETY, CARE AND REGULATORY INFORMATION PREVENTING ELECTROSTATIC DISCHARGE SERVER WARNINGS AND CAUTIONS TABLE OF CONTENTS MECHANICAL COMPONENTS SYSTEM FRU LIST SYSTEM COMPONENTS SYSTEM SPECIFICATIONS Hardware specification Environmental specification Mechanical specification Power supply specification APPEARANCE OF SYSTEM Front view Rear view Internal Component...
  • Page 6 Hard Disk Drive Sequence & LED Description LAN Port LED Description System Block Diagram MOTHERBOARD PLACEMENT AND JUMPER SETTING Motherboard Component Connector Icon Description Motherboard Jumper Setting INSTALLING/REMOVING SYSTEM HARDWARE Chassis Cover Removal and Installation Removing the side cover CPU Installation / Removal Cooling Fan Installation / Removal Memory Installation / Removal PCI Expansion Card Installation / Removal...
  • Page 7 Hardware Monitor Security Menu Setting a System Password Changing a System Password Removing a System Password Server Management Menu System Information Event Log Configuration Boot Option Menu Boot Manager Menu Exit Menu TROUBLESHOOTING Error Symptoms List BIOS BEEP CODES BIOS Beep Codes Table PEI Beep Codes DXE Beep Codes BIOS Recovery Instruction...

  • Page 8: Mechanical Components

    Mechanical Components Item Right side cover System support retainer System bottom plate System support retainer System plastic stands Hard drive cage Hard drive bracket Front door plate Front bezel Power button Bezel lens Power lens Description...
  • Page 9 Optical drive cage USB bracket USB bracket Left side cover Hard drive slider Hard drive cage Top cover System top cover CD-ROM bracket patch PCI retainer Back cover Rear window...

  • Page 10: System Fru List

    System FRU List Item Chassis SATA ODD CABLE 7 PINS, 500MM SATA HDD CABLE 7 PINS, 500MM SAS HDD CABLE Photo HS.31600.004 CA.R4300.001 CA.R4300.002 CA.31400.030 Part number...
  • Page 11 Back I/O SHIELD FRONT BEZEL ASSEMBLY SYSTEM FAN SYSTEM FAN SINK 33.R7H0L.001 TZ.R4700.001 HI.R4300.001 HI.10800.089...
  • Page 12 Main Board FSP FSP450-60EP 450W POWER SUPPLY Mylar MB.R7H0A.001 PY.45008.001 47.R7G0L.001...

  • Page 13: System Components

    System components Item Description Front Bezel door Top cover Power supply cage Cooling fan cage PCI card Main board Hard drive blank...

  • Page 14: System Specifications

    System Specifications Hardware specification System unit Items Processor Socket Processor Support Core Logic Chipset LAN Controller Memory Controller Storage Controller VGA Controller I/O Subsystems Memory I/O Ports Status LED indicators Thermal Solution Description Sandy Bridge H2  A 32-KB instruction & 32-KB data first-level cache(L1) for each core ...
  • Page 15 Memory Items Number of DIMM slots Maximum Memory Capacity Memory Modes Memory Controller DIMM specifications Size Speed Type Processor General processor specifications Items Manufacturing Technology Thermal Design Power Socket Type Description Four 32GB(8GB in each of the four DIMM slots) ...

  • Page 16: Environmental Specification

    Environmental specification Item Temperature range Operating Non-operating Humidity (non-condensing) Operating Non-operating Acoustic noise Full Configuration Light Configuration * All temperature ratings shown are for sea level. An altitude derating of 1¢XC per 300 m (1.8¢XF per 1,000 ft) to 3048 m (10,000 ft) is applicable. No direct sunlight allowed. ** Storage maximum humidity of 95% is based on a maximum temperature of 45¢XC (113¢XF).

  • Page 17: Mechanical Specification

    Mechanical specification Item System board platform System board dimensions Length Width System Dimensions Height Depth Width Server weight (maximum configuration, approximate) Basic configuration (excluding the keyboard and mouse) Fully loaded configuration (including the keyboard, mouse, and kits) Description uATX (Micro Advanced Technology Extended) 304.8mm 243.84mm 358mm...

  • Page 18: Power Supply Specification

    Power supply specification AT110 F2 supports 300-watts and 450W power supply modules. You have the option to install a 300-watts power supply module or 450W power supply module. Note: If you need to install three hard disk drives, please use 300W power supply (with three connectors).
  • Page 19 Depth 140 mm (5.5 in.) Width 150 mm (5.9 in.) Weight (approximate) 1.43 kg (3.1 lb) Input requirements Rated input voltage 100–127 VAC, 220–240 VAC Normal line voltage 115 VAC, 230 VAC Line frequency 47–63 Hz Rated input current Load 8A at 100–127 VAC, 4A at 220-240 VAC Inrush current No damage Power supply output power...

  • Page 20: Appearance Of System

    Appearance of System Front view Item Component USB connectors LED indicator panel...

  • Page 21: Rear View

    Rear view Item Icon Power supply module cord socket Serial port Monitor port USB 2.0 ports Gigabit LAN port PCI slot covers System fan Component Connect the system power cord here. Connects to serial devices. Connects to monitors. Connects to USB devices. Connects to an Internet or intranet network.

  • Page 22: Internal Component

    Internal Component Item LED indicator Release sliders for the HDD cages. Cooing fan assemblies. Power module bay Cooing fan assemblies PCI slot lock levers Mainboard...

  • Page 23: Switch And Led Indicators Introduction

    Switch and LED Indicators Introduction This section discusses the different LED indicators located on the :  Front panel  Hot-plug HDD carrier  LAN port Knowing what each LED indicator signifies can aid in problem diagnosis and troubleshooting. Front Panel LED Description Number LAN Activity Green...

  • Page 24: Lan Port Led Description

    LAN Port LED Description Indicator Color 1. Network speed Amber (top) Green 2. Network Green connection Green (bottom) Status Description GbE link network access 100 Mbps link network access 10 Mbps link network access Active network link Blinking Ongoing network data activity Off-line network...

  • Page 25: System Block Diagram

    System Block Diagram PCI-E X 16 Slot PCI-E X 8 PCI-E X 4 Channel A 2 DDR3 Socket Channel B 2 DDR3 LAN 82579LM SATA Port X6 USB Port X10 8728 BOIS Port...

  • Page 26: Motherboard Placement And Jumper Setting

    Motherboard Placement and Jumper Setting Motherboard Component This section provides general information on changing jumper settings as well as specific jumper configuration for individual boards in the system.

  • Page 27: Connector Icon Description

    Connector Icon Description Item Code Description PCI slot (32bit/33MHz) PCIE3 PCI-E slot 3 (x4 slot) PCIE1 PCI -E slot 1 (x16 slot) USB_LANA1 USB connectors and LAN connector VGA1 VGA port FAN4 System fan cable connector VBoot_SEL Vcore voltage test jumper NMI_BTN1 NMI button PWR_DET1...

  • Page 28: Motherboard Jumper Setting

    Motherboard Jumper Setting Item Description Vcore voltage test jumper (VBoot_SEL) 1-2 Close: Factory test. 2-3 Close: Intel default. (Default) BIOS recovery jumper (BIOS_JP1) 1-2 Close: Normal operation. (Default) 2-3 Close: BIOS recovery mode. ME Recovery Jumper (MFG_F_JP1) 1-2 Close: Enable ME recovery. (Default) 2-3 Close: Disable ME recovery.

  • Page 29: Installing/Removing System Hardware

    This chapter contains step-by-step procedures on how to disassemble the server system for maintenance and troubleshooting. To disassemble the Acer AT110 F2 Server, please pay attention to each section’s instruction and tools needed. NOTE: The screws for the different components vary in size. During the disassembly process, group the...

  • Page 30: Chassis Cover Removal And Installation

    Chassis Cover Removal and Installation Removing the side cover Remove the two screws located on the rear edge of the side panel. Press the side panel release button and slide the side panel toward the rear of the chassis to disengage it. Removing the tower foot Release the bezel door retention tabs from the chassis interior.

  • Page 31: Cpu Installation / Removal

    CPU Installation / Removal The mainboard supports one C32 processor socket with Dual/Four/Six-Core AMD Opteron™ 4100 series. You have the option to upgrade the default processor. Observe the following guidelines when replacing a processor. Before removing a processor, make sure to back up all important system files. •...

  • Page 32: Cooling Fan Installation / Removal

    Cooling Fan Installation / Removal Disconnect the processor cooling fan cable from mainboard. Use a long-nosed screwdriver to loosen the four cooling fan mounting pins. Lift the cooling fan away from the mainboard. Lay down the cooling fan in an upright position - with the thermal patch facing upward. Do not let the thermal patch touch the work surface.

  • Page 33: Memory Installation / Removal

    Memory Installation / Removal The motherboard supports DDR3 memory modules, whereby BIOS will automatically detect memory capacity and specifications. Memory modules are designed so that they can be inserted only in one direction. The memory capacity used can differ with each slot. Installation step: Insert the DIMM memory module vertically into the DIMM slot, and push it down.

  • Page 34: Pci Expansion Card Installation / Removal

    PCI Expansion Card Installation / Removal Acer AT110 F2 has four bus slots with of three separate bus segments: PCIE1 -- PCI Express x16 slots • PCIE2 -- PCI Express x8 slot • PCIE3 -- PCI Express x4 slot •...

  • Page 35: Hard Disk Drive Installation / Removal

    Hard Disk Drive Installation / Removal Below is the instruction of HDD installation and removal SOP. Open the side cover. Press the release button and pull the blank out of the drive bay. Slide hard disk into blank. Make sure the HDD is seated securely in the HDD blank. Connect the necessary power cable.

  • Page 36: Power Supply Installation / Removal

    Power supply installation / Removal The AT110 F2 supports 300 watts and 450 watts power supply modules. The system ships out with only one power supply module installed. Install a hot-swap power supply module Remove the four securing screws from the back of system.

  • Page 37: Cable Routing

    Cable Routing Cable Routing image Item Suggest Cable Front USB cable Case open intrusion cable Mini SAS cable SATA cable (onboard SATA to ODD) Item Suggest Cable Front switch cable/Front LED cable Serial port cable SATA cable (onboard SATA to HDD) Power cable...

  • Page 38: Bios Setup

    BIOS Setup System BIOS BIOS setup is a hardware configuration program built into the system’s Basic Input/Output System (BIOS). Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following conditions. When changing the system configuration settings •...
  • Page 39 Entering BIOS Setup Turn on the server and the monitor. If the server is already turned on, close all open applications, then restart the server. During POST, press F2 If you fail to press F2 before POST is completed, you will need to restart the server. The Setup Main menu will be displayed showing the Setup’s menu bar.

  • Page 40: Main Menu

    Main Menu Parameter BIOS Version BIOS Build Date Processor CPU Type CPU Core Frequency CPU Count Memory System Date System Time Description Version number of the BIOS setup utility. Date when the BIOS setup utility was created. Technical specifications for the installed processor. Determines how much total memory is present during the POST.

  • Page 41: Advanced Menu

    Advanced Menu The Advanced menu display submenu options for configuring the function of various hardware components. Select a submenu item, then press Enter to access the related submenu screen.

  • Page 42: Processor Configuration

    Processor Configuration...
  • Page 43 Parameter Description Intel Hyper Threading The Intel Hyper Threading Technology allows a single Technology processor to execute two or more separate threads concurrently. When hyper-threading is enabled, multi-threaded software applications can execute their threads, thereby improving performance. Active Processor Cores Setting the active processor core.
  • Page 44 CPU C6 Report Enable/Disable C6 Report. Package C State Limit Configure state for the C-State package limit. Hardware Prefetcher Select whether to enable the speculative prefetch unit of the processor Adjacent Cache Line When enabled, cache lines are fetched in pairs. When Prefetch disabled, only the required cache line is fetched.

  • Page 45: Memory Configuration

    Memory Configuration Parameter Description Available Memory Total size of system memory detected during POST Memory Type Display information of installed memory type. Memory Retest Select whether to delete the historical memory data log. System memory will be retested on the next boot-up.

  • Page 46: Advanced Chipset Configuration

    Advanced Chipset Configuration Parameter Description Intel VD-d Technology Enable/Disable Intel VD-d Technology function. Intel TXT Technology Enable/Disable Intel TXT Technology function. Option Enabled Disabled Enabled Disabled...

  • Page 47: Acpi Configuration

    ACPI Configuration Parameter Description HPET Support Enable/Disable HPET Support. (High Precision Event Timer) WHEA Support Enable/Disable WHEA Support. (Windows Hardware Error Architecture) Option Enabled Disabled Enabled Disabled...

  • Page 48: Sata Controller Configuration

    SATA Controller Configuration Parameter Description SATA Controller When enabled, the SATA controller will function normally. SATA Mode Select the on chip SATA type. IDE: When set to IDE, the SATA controller disables its RAID and AHCI functions and runs in the IDE emulation mode. This is not allowed to access RAID setup utility.

  • Page 49: Pci Configuration

    PCI Configuration Parameter Description PERR# Generation Enable/Disable PERR Generation. SERR# Generation Enable/Disable SERR Generation. PCI Express Slot 1/2/3/4 I/O ROM When enabled, This setting will initialize the device expansion ROM for the related PCI-E slot. Onboard Graphics Controller When enabled, the graphic controller will function normally.
  • Page 50 Onboard LAN1 I/O ROM Select whether to enable the selected onboard LAN device. When enabled, device expansion ROM will be initialized. Onboard LAN1 I/O ROM Option Select whether to enable the selected onboard LAN device. When enabled, device expansion ROM will be initialized. PCI ROM Priority In case of multiple Option ROMs (Legacy and EFI Compatible) specifies what PCI...

  • Page 51: Usb Configuration

    USB Configuration Parameter Detected USB Devices USB Controller Legacy USB Support Port 60/64 Emulation Mass Storage Reset Timeout Description Displays the information of installed USB devices in the system. When enabled, the USB controller will function normally. Enables or disables support for legacy USB devices.

  • Page 52: Legacy Device Configuration

    Legacy Device Configuration Parameter Serial Port 1/2 Device Settings Change Settings Description When enabled allows you to configure the serial port settings. When set to Disabled, displays no configuration for the serial port. Displays Serial Port 1/2 device setting information Change Serial Port 1/2 device settings.

  • Page 53: Power Configuration

    Power Configuration Parameter Deep Power Off Mode Power On by RTC Alarm Restore on AC Power Loss Description Enable or Disable Deep Power Off Mode. Select whether to wake up the system when an RTC alarm is detected. Defines the power state to resume to after a sys- tem shutdown that is due to an interruption in AC power.

  • Page 54: Console Redirection

    Console Redirection Parameter Console Redirection Terminal Type Bits per second Data Bits Parity Stop Bits Flow Control Recorder Mode Description Select whether to enable console redirection. Console redirection enables users to manage the system from a remote location. Select a terminal type to be used for console redirection.
  • Page 55 Resolution 100x31 Legacy OS Redirection Resolution Terminal data. Enables or disables extended terminal resolution. On Legacy OS, the number of Rows and Columns supported redirection. Enabled Disabled 80x24 80X25...

  • Page 56: Hardware Monitor

    Hardware Monitor Press Enter to view the Hardware Monitor screen which displays a real-time record of the CPU/system temperature, fan speed, and voltage. Items on this window are non-configurable.

  • Page 57: Security Menu

    Security Menu The Security menu allows you to safeguard and protect the system from unauthorized use by setting up access passwords. There are three types of passwords that you can set: Administrator password • Entering this password will allow the user to access and change all settings in the Setup Utility. User password •...

  • Page 58: Setting A System Password

    Setting a System Password Use the up/down keys to select a password parameter (Set Administrator Password or Set User Password), then press Enter. A password box will appear. Type a password then press Enter. The password may consist of up to six alphanumeric characters (A-Z, a-z, 0-9). Retype the password to verify the first entry then press Enter again.

  • Page 59: Server Management Menu

    Server Management Menu Parameter System Information Event Log Configuration Description Displays basic system ID information, as well as BIOS version. Press Enter to access the related submenu. Displays Event Log advanced settings. Press Enter to access the related submenu. Option...

  • Page 60: System Information

    System Information The System Management submenu is a simple display page for basic system ID information, as well as System product information. Items on this window are non-configurable.

  • Page 61: Event Log Configuration

    Event Log Configuration Parameter Description Change SMBIOS Event Press Enter to access the related submenu. Settings View Smbios Event Log Displays Smbios Event Log . Press Enter to View Smbios Event Log Erase Event Log Choose options for erasing Smbios Event Log Erasing is done prior to any logging activation during reset.
  • Page 62 Multi Event Count Displays information of Multi Event Count Increment Increment. Log OEM Codes Enable or Disable the logging of EFI Status Codes as OEM Codes. Convert OEM Codes Enable or disable the converting of EFI Status Codes to Standard Smbios Types. NOTE: All values changed here do not take action until computer is restarted.

  • Page 63: Boot Option Menu

    Boot Option Menu The Boot menu allows you to set the drive priority during system boot-up. BIOS setup will display an error message if the drive(s) specified is not bootable. By default, the server searches for boot devices in the following order: Hard drive UEFI device Optical disc drive...

  • Page 64: Boot Manager Menu

    Boot Manager Menu The Boot manager menu allows you to specify the boot-up drive. BIOS setup will display an error message if the drive(s) specified is not bootable. Parameter Built-in EFI Shell P3: WDC WD1001FAES-22W7A0 P5: ATAPI DVD D DH16D5SH Description Press Enter to configure the device as the boot-up drive.

  • Page 65: Exit Menu

    Exit Menu The Exit menu displays the various options to quit from the BIOS setup. Highlight any of the exit options then press Enter. Parameter Save Changes and Exit Discard Changes and Exit Save Changes Discard Changes Load Default Values Save as User Default Values Load User Default Values Description...

  • Page 66: Troubleshooting

    Troubleshooting Error Symptoms List NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 67 Hard disk drive has write error. Hard disk drive LED fails to light, but system operates normally. NOTE: Ensure CD/DVD-ROM drive is configured correctly in BIOS Setup, cable/jumper are set correctly and its laser beam is clean before diagnosing any CD/DVD-ROM drive problems. CD/DVD-ROM drive LED doesn't come on but works normally.
  • Page 68 (including blank or illegible monitor). Execute “Load BIOS Default Settings” in BIOS Setup to confirm ports presence before diagnosing any parallel/serial ports problems. Serial or parallel port loop-back test failed. Printing failed. Printer problems. Some or all keys on keyboard do not work. Pressing power switch does not turn off system.

  • Page 69: Bios Beep Codes

    BIOS Beep Codes BIOS Beep Codes Table PEI Beep Codes # of Beeps Description Memory not Installed. Memory was installed twice (InstallPeiMemory routine in PEI Core called twice) Recovery started DXEIPL was not found DXE Core Firmware Volume was not found Recovery failed S3 Resume failed Reset PPI is not available...
  • Page 70 Figure 300-03...
  • Page 71 Recovery Stage Connect the disk, here we use FAT disk and set recovery jumper. Then system would enter BIOS Setup Menu. You may see the page as the following figures shows. Enter “Proceed with flash update” page, the system would recover the BIOS image automically. When recovery process is completed, reset the system.

  • Page 72: Bios Post Error Messages List

    BIOS POST Error Messages List BIOS POST error message list PEI Phase Status Code Description Progress Code 0x10 PEI Core is started 0x11 Pre-memory CPU initialization is started 0x12 Pre-memory CPU initialization (CPU module specific) 0x13 Pre-memory CPU initialization (CPU module specific) 0x14 Pre-memory CPU initialization (CPU module specific) 0x15...

  • Page 73: Dxe Phase

    0x5A Internal CPU error 0x5B Reset PPI is not available 0x5C-0x5F Reserved for future AMI error codes S3 Resume Progress Codes 0xE1=0 S3 Resume is stared (S3 Resume PPI is called by the DXE IPL) 0xE1 S3 Boot Script execution 0xE2 Video repost 0xE3...
  • Page 74 0x7A – 0x7F Reserved for future AMI DXE codes 0x80 – 0x8F OEM DXE initialization codes 0x90 Boot Device Selection (BDS) phase is started 0x91 Driver connecting is started 0x92 PCI Bus initialization is started 0x93 PCI Bus Hot Plug Controller Initialization 0x94 PCI Bus Enumeration 0x95...

  • Page 75: Undetermined Problems

    8. Check all cables and connectors for proper installation. 9. If the jumpers, switches and voltage settings are correct, remove or disconnect the following, one at a time: 10. Non-Acer devices  External devices  Any adapter card (modem card, LAN card or video card, if installed) ...

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