Troubleshooting The Modem - Sony PCG-R505ELP VAIO User Guide (primary manual) User Manual

Troubleshooting the Modem

My modem does not work.

Check that the telephone line is plugged into the line jack. See

Check that the telephone line is working by plugging the line in an ordinary telephone and listening for a dial tone.
 Verify the telephone number the program is dialing is correct.
 Verify the software you are using is compatible with the computer's modem. (All preinstalled Sony programs are
compatible.)
 If you are still experiencing problems, use your the Application Recovery CD to reinstall the modem drivers. See
Using the Application Recovery CD(s) for more information.
Connecting a Telephone Line for more information.
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