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(video on demand) and catch-up TV services. The
OK (play&pause), Stop, Fast forward, and Rewind
buttons on the remote control can be used to interact
with the AV content.
Note: You can enable or disable this feature from the HBBTV
Settings>TV Options>Advanced Options> menu in Live
TV mode.
Freeview Play Platform
Freeview Play platform provides catch-up TV and
On Demand services. Simply press the Freeview
Play button on your remote control to connect to the
Freeview Play platform.
You will have to agree to the terms and conditions for
Freeview Play services first if you did not agree them
after the initial setup. Highlight Accept and press OK
on the remote to confirm and proceed. You can also
display the terms and conditions using the Freeview-
Play Settings option in the TV Options>Advanced
Options menu in Live TV mode.
Integrated TV Player applications will be displayed.
Select one and press the OK button. Then select a
content that you want to play back and press the OK
button to watch.
Catch-up contents can also be accessed and played
back directly from the TV Guide. Refer to the section
Programme Guide for more information.
Requirements
The Freeview Play services may only be used if the
following requirements are fulfilled:
• Connecting the TV to the internet. A minimum broad-
band speed of 2Mbps is required for proper operation
of catch up and on demand services.
• Agreeing to the terms and conditions of Freeview
Play
Note: Freeview Play platform usage will count towards any
monthly broadband data allowance. Only selected channels
provide 7-day catch up.
Quick Standby Search
If earlier an automatic search is performed, your TV
will search for new or missing digital channels at 05:00
am every morning while in quick standby mode. Any
new found broadcasts will be added to the channel
list and missing ones will be deleted if you confirm at
the next power on. The search will be performed for
the set Tuner Mode in the Channels>New Channels
Available>Tuner menu in Live TV mode. This feature
will not be functional if the TV is in standby mode.
For any help concerning set up and use of your TV please call the Customer Helpline: 0345 604 0105
Software Update
Your TV is capable of finding and updating the firmware
automatically via Internet.
To experience the best use of your TV and benefit
from the latest improvements make sure your system
is always up to date.
Software update via internet
On the Home Screen enter the Settings>Device Pref-
erences>About menu in order to update your Android
system version. Move the focus to the System update
option and press OK. You will be informed about the
system status and the time at which the device was last
checked for an update will be displayed. The Check
for update option will be highlighted, press OK if you
want to check for an available update.
Note: Do not unplug the power cord during the reboot process.
If the TV fails to come on after the upgrade, unplug, wait for
two minutes then plug it back in.
Troubleshooting & Tips
TV does not switch on
• Make sure the power cord is plugged in securely to
power outlet.
• Disconnect the power cable from the power outlet.
Wait for one minute then reconnect it.
• Press the Standby/On button on the TV.
TV does not respond to the remote control
• The TV requires some time to start up. During this
time, the TV does not respond to the remote control
or TV controls. This is normal behaviour.
• Check if the remote control is working by means of
a mobile phone camera. Put the phone in camera
mode and point the remote control to the camera
lens. If you press any key on the remote control
and you notice the infra red LED flicker through the
camera, the remote control is working. The TV needs
to be checked.
If you do not notice the flickering, the batteries may
be exhausted. Replace the batteries. If the remote is
still not working, the remote control might be broken
and needs to be checked.
This method of checking the remote control is not
possible with remote controls which are wirelessly
paired with the TV.
No Channels
• Make sure that all cables are properly connected and
that the correct network is selected.
• Make sure that the correct channel list is selected.
• Make sure that you have entered the correct channel
frequency if you have done manual tuning.
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