Dell Latitude E5470 Owner's Manual
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Summary of Contents for Dell Latitude E5470
- Page 1 Dell Latitude E5470 Owner's Manual Regulatory Model: P62G Regulatory Type: P62G001 September 2021 Rev. A07...
- Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2017 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
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Page 3: Table Of Contents
Contents Chapter 1: Working on your computer....................7 Safety instructions................................7 Before working inside your computer..........................7 Turning off your computer..............................8 After working inside your computer..........................8 Keyboard Short-Cut Key Function..........................8 Chapter 2: Disassembly and reassembly..................10 Recommended tools................................10 Subscriber Identification Module (SIM) card......................10 Installing the Subscriber Identification Module SIM card...................10 Removing the Subscriber Identification Module SIM card..................11 Base cover.................................... - Page 4 Power connector port...............................21 Removing the power connector port........................21 Installing the power connector port........................22 Keyboard lattice and Keyboard............................22 Removing the keyboard ............................22 Installing the keyboard............................... 23 Display assembly................................24 Removing the display assembly - Touch........................24 Installing the display assembly - Touch........................25 Display hinges..................................25 Removing display hinge - non touch........................25 Installing the display hinge - non touch........................26...
- Page 5 Touchpad specifications..............................39 Battery specifications..............................39 AC Adapter specifications...............................40 Physical specifications..............................40 Environmental specifications............................41 Chapter 4: BIOS setup.........................42 BIOS overview..................................42 Entering BIOS setup program............................42 Navigation keys..................................42 One time boot menu................................. 43 Boot Sequence...................................43 Navigation keys..................................44 System setup options...............................44 System Setup overview............................. 44 Accessing System Setup............................
- Page 6 Backup media and recovery options..........................61 WiFi power cycle................................61 Drain residual flea power (perform hard reset)......................62 Chapter 6: Contacting Dell......................63 Contents...
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Page 7: Chapter 1: Working On Your Computer
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. -
Page 8: Turning Off Your Computer
CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. 1. Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard. - Page 9 Table 1. Keyboard Short-Cut Key (continued) Combination Key 83 Keys Keyboard 104 Keys Keyboard <FN>+<F12> Go forward to the next track when playing a file in Windows Media Player. <FN>+ <End> Print the current desktop screen. <FN>+ <Insert> Performs a "Break". This key is used in programming and debugging applications. It has no function in most programs.
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Page 10: Chapter 2: Disassembly And Reassembly
Disassembly and reassembly Topics: • Recommended tools • Subscriber Identification Module (SIM) card • Base cover • Battery • Hard drive • Solid State Drive • Memory modules • WLAN card • WWAN card • Docking frame • Touchpad • Power connector port •... -
Page 11: Removing The Subscriber Identification Module Sim Card
4. Push the SIM card tray into the slot until it clicks into place. Removing the Subscriber Identification Module SIM card CAUTION: Removing the SIM card when the computer is on may cause data loss or damage the card. Ensure your computer is turned off or the network connections are disabled. -
Page 12: Installing The Base Cover
● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell. -
Page 13: Installing The Battery
4. Unroute the cable from the routing channel [1] and remove the cable from the battery [2]. Installing the battery NOTE: If your computer supports a 6-cell battery, it will not support a hard drive. 1. Connect the battery cable to the connector on the battery. 2. -
Page 14: Installing The Hard Drive Assembly
2. Remove the: base cover battery 3. To remove the hard drive assembly: a. Disconnect the hard drive cable from the connector on the system board [1] . b. Remove the screws that secure the hard drive assembly to the computer [2]. c. -
Page 15: Installing The Hard Drive Into The Hard Drive Bracket
4. Remove the screws that secure the hard drive bracket to the hard drive [1] and lift the hard drive from the hard drive bracket [2]. Installing the hard drive into the hard drive bracket 1. Align the screw holders on the hard drive with the screws on the hard drive bracket. 2. -
Page 16: Solid State Drive
Solid State Drive Removing the optional M.2 Solid State Drive SSD If the system is shipped with M.2 SSD perform the following steps. 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery 3. To remove the SSD: a. -
Page 17: Installing The Optional Pcie Ssd
Installing the optional PCIe SSD If the system is shipped with PCIe SSD perform the following steps. 1. Insert the SSD clip into the slot on the computer. 2. Tighten the screw to secure the SSD clip to the computer. 3. -
Page 18: Wlan Card
base cover 3. Follow the procedures in After working inside your computer. WLAN card Removing the WLAN card 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery 3. To remove the WLAN card: a. -
Page 19: Installing The Wwan Card
b. Disconnect the WWAN cables from the connectors on the WWAN card [2]. c. Unroute the WWAN cables from the routing channel. d. Remove the WWAN card from the computer [3]. Installing the WWAN card 1. Insert the WWAN card into the slot on the computer. 2. -
Page 20: Installing The Dock Frame
4. To remove the dock frame: a. Remove the screw and lift the metal bracket [1,2]. b. Disconnect the eDP cable [3]. c. Remove the screws that secure the dock frame to the computer [4]. d. Lift the dock frame from the computer [5]. Installing the dock frame 1. -
Page 21: Touchpad
Touchpad Removing the touchpad button 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery dock frame 3. To remove the touchpad button: a. Lift the latch and disconnect the touchpad button cable from the connector [1] [2]. b. -
Page 22: Installing The Power Connector Port
dock frame 3. To remove the power connector port: a. Remove the screws to release the metal bracket on the power connector port [1]. b. Lift the metal bracket from the computer [2]. c. Disconnect the power connector port cable from the computer [3]. d. -
Page 23: Installing The Keyboard
NOTE: The number of keyboard cables may differ based on the computer configuration. 4. To remove the keyboard: a. Using a plastic scribe, lift the keyboard trim from the edges to release it from the keyboard [1, 2, 3]. b. Remove the screws that secure the keyboard to the computer [4]. NOTE: To avoid damage to the keyboard, gently remove the keyboard from the computer. -
Page 24: Display Assembly
Display assembly Removing the display assembly - Touch 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery WLAN WWAN 3. To remove the display hinge brackets: a. Remove the screw that secures the display hinge bracket to the computer [1]. b. -
Page 25: Installing The Display Assembly - Touch
Installing the display assembly - Touch 1. Place the display assembly to align with the screw holders on the computer. 2. Tighten the screws to secure the display assembly to the computer. 3. Route the display cable through the routing channel and route the antenna cables by pushing it through the hole. 4. -
Page 26: Installing The Display Hinge - Non Touch
NOTE: The image illustrated is for reference, in actual system hinge position may differ. Installing the display hinge - non touch 1. Align the display hinges with the screw holders on the display assembly. 2. Tighten the screws to secure the display hinge to the display assembly. 3. -
Page 27: Installing The Optional Smartcard Reader Board
Installing the optional SmartCard reader board 1. Insert the SmartCard reader board into the slot on the computer. 2. Tighten the screws to secure the SmartCard reader board to the computer. 3. Connect the SmartCard reader cable to the connector on the USH board. 4. -
Page 28: Installing The Optional Finger Print Reader Board
Installing the optional finger print reader board 1. Insert the finger print reader board into the slot on the computer. 2. Connect the finger print reader cable to the finger print reader board. 3. Install the: hard drive assembly M.2 SSD PCIe SSD dock frame WLAN card... -
Page 29: Installing The Led Board
Installing the LED board 1. Insert the LED board into the slot on the computer. 2. Tighten the screw that secures the LED board to the computer. 3. Connect the LED board cable to the connector on the LED board. 4. -
Page 30: Installing The Heat Sink Assembly
NOTE: The number of screws may vary depending upon the computer configuration. Installing the heat sink assembly 1. Place the heat sink assembly on the system board and align it with the screw holders. 2. Tighten the screws to secure the heat sink assembly to the system board. 3. -
Page 31: Installing The Speakers
Installing the speakers 1. Place the speakers into the slots on the computer. 2. Route the speaker cable through the retention clips through the routing channel. 3. Connect the speaker cable to the connector on the system board. 4. Install the: dock frame WLAN WWAN... -
Page 32: Installing The System Board
Installing the system board 1. Align the system board with the screw holders on the computer. 2. Tighten the screws to secure the system board to the computer. 3. Connect the speaker cable to the connector on the system and route the cable through the routing channels. 4. -
Page 33: Installing The Coin Cell Battery
a. Disconnect the coin cell battery cable from the connector on the system board [1]. b. Lift the coin cell battery to release it from the adhesive and remove it from the system board [2]. Installing the coin cell battery 1. -
Page 34: Installing The Palmrest
WWAN dock frame heat sink assembly power connector port system board 3. The palmrest is the remaining component, after removing all the components. Installing the palmrest 1. Align the palmrest on the computer. 2. Install the: system board power connector port dock frame WLAN heat sink assembly... -
Page 35: Chapter 3: Technical Specifications
Technical specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer in: ● Windows 10, click or tap Start > Settings > System > About. ● Windows 8.1 and Windows 8, from the charms sidebar, click or tap Settings > Change PC settings. In the PC Settings window, select PC and devices >... -
Page 36: Memory Specifications
Feature Specification i3 series 3 MB i5 series ● non Vpro — 6 MB ● vPro — 8 MB i7 series ● vPro — 8 MB Memory specifications Feature Specification Memory ● integrated graphics (Intel 6th generation U-type processors) – 2 DIMM slots connector ●... -
Page 37: Video Specifications
Video specifications Feature Specification Type Integrated on system board, hardware accelerated UMA controller Intel HD Graphics 530 (quad core) AMD Radeon R7M370 Data bus Integrated video External display ● 19-pin HDMI connector support ● 15-pin VGA connector Camera specifications Feature Specification Camera 0.92 megapixels... -
Page 38: Contactless Smart Card Specifications
Feature Specification ● Two USB 3.0 ports ● One USB 3.0 with PowerShare Memory card Up to SD4.0 reader Micro SIM One external (optional) (uSIM) card Docking port Contactless smart card specifications Feature Specification Supported BTO with USH Smart Cards/ Technologies Display specifications Feature... -
Page 39: Keyboard Specifications
Feature Specification Maximum 80/80 viewing angles (horizontal) Maximum 80/80 viewing angles (vertical) Pixel pitch 0.161 mm (0.006 inches) HD anti-glare: Maximum 1366 x 768 resolution Maximum 200 nits brightness Refresh rate 60 Hz Maximum 40/40 viewing angles (horizontal) Maximum +10/-30 viewing angles (vertical) Pixel pitch... -
Page 40: Ac Adapter Specifications
Feature Specification Height 7.05 mm (0.27 7.05 mm (0.27 inch) inch) Width 94.80 mm (3.73 94.80 mm (3.73 inches) inches) Weight 265 g (0.58 lb) 340 g (0.75 lb) Voltage 11.1 V DC 7.4 V DC Life span 300 discharge per charge cycles Temperature range Operating... -
Page 41: Environmental Specifications
Feature Specification Back height 25.35 mm (0.99 inch) (touch) Width 334.9 mm (13.2 inches) Depth 231.1 mm (9.1 inches) Starting weight 3.88 lb (1.76 Kg) Environmental specifications Temperature Specifications Operating 0°C to 35°C (32°F to 95°F) Storage –40°C to 65°C (–40°F to 149°F) Relative Specifications humidity... -
Page 42: Chapter 4: Bios Setup
BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference. -
Page 43: One Time Boot Menu
Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●... -
Page 44: Navigation Keys
If you wait too long and the operating system logo appears, wait until you see the desktop. Then, shut down or restart your computer and try again. NOTE: After the Dell logo appears, you can also press F12 and then select BIOS setup. General screen options This section lists the primary hardware features of your computer. -
Page 45: System Configuration Screen Options
Option Description ● Processor Information: Displays Processor Type, Core Count, Processor ID, Current Clock Speed, Minimum Clock Speed, Maximum Clock Speed, Processor L2 Cache, Processor L3 Cache, HT Capable, and 64-Bit technology. ● Device Information: Displays Primary Hard Drive, SATA-0, M.2PCIe SSD-0, Dock eSATA Device, LOM MAC Address, Video Controller, Video BIOS Version, Video Memory, Panel Type, Native Resolution, Audio Controller, WiFi Device, WiGig Device, Cellular Device, Bluetooth Device. - Page 46 ● Enable External USB Port: This option is enabled by default. ● Enable Thunderbolt Port: This option is enabled by default. ● Enable Thunderbolt Boot Support. This is an optional feature. ● Always Allows Dell Docks. This is an optional feature. ● Enables Thunderbolt (and PCIe behind TBT) Pre-boot NOTE: USB keyboard and mouse always work in the BIOS setup irrespective of these settings.
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Page 47: Video Screen Options
Option Description ● 15 seconds ● 30 seconds ● 1 minute ● 5 minute ● 15 minute ● Never Touchscreen This option controls to enabled or disabled the touchscreen. NOTE: Touchscreen option is available only if the computer is a touch version. Unobtrusive This option, when enabled, pressing Fn+F7 turns off all light and sound emissions in the system. -
Page 48: Secure Boot Screen Options
Option Description Password Allows you to determine the minimum and maximum length of Administrator and System passwords. Configuration Password Bypass Allows you to enable or disable the permission to bypass the System and the Internal HDD password, when they are set. The options are: ●... -
Page 49: Intel Software Guard Extensions Screen Options
Option Description Expert Key Allows you to manipulate the security key databases only if the system is in Custom Mode. The Enable Management Custom Mode option is disabled by default. The options are: ● PK ● KEK ● db ● dbx If you enable the Custom Mode, the relevant options for PK, KEK, db, and dbx appear. -
Page 50: Power Management Screen Options
Option Description Hyper-Thread Allows you to enable or disable the Hyper-Threading in the processor. Control ● Disabled ● Enabled Default setting: Enabled. Power Management screen options Option Description AC Behavior Allows you to enable or disable the computer from turning on automatically when an AC adapter is connected. -
Page 51: Post Behavior Screen Options
● Adaptive Configuration ● Standard — Fully charges your battery at a standard rate. ● ExpressCharge — The battery charges over a shorter period of time using Dell’s fast charging technology. This option is enabled by default. ● Primarily AC use ●... -
Page 52: Virtualization Support Screen Options
Option Description Extended BIOS Allows you to create an additional preboot delay. The options are: POST Time ● 0 seconds. This option is enabled by default. ● 5 seconds ● 10 seconds Virtualization support screen options Option Description Virtualization Allows you to enable or disable the Intel Virtualization Technology. Enable Intel Virtualization Technology (default). -
Page 53: System Log Screen Options
For more information on this subject, see Knowledge Article: https:// www.dell.com/support/article/sln153694 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. -
Page 54: Updating The Bios Using The Usb Drive In Windows
One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option. -
Page 55: System And Setup Password
6. Click Update BIOS. The computer restarts to flash the BIOS. 7. The computer will restart after the BIOS update is completed. System and setup password Table 3. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. -
Page 56: Clearing Bios (System Setup) And System Passwords
The computer restarts. Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application. -
Page 57: Chapter 5: Troubleshooting
● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer. -
Page 58: Enhanced Pre-Boot System Assessment Epsa Diagnostics
You can launch the ePSA diagnostics in two ways: 1. Power-on the computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. The Enhanced Pre-boot System Assessment window displays, listing all devices detected in the computer. The diagnostics starts running the tests on all the detected devices. -
Page 59: Lcd Power Rail Test (L-Bist)
LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings. -
Page 60: Device Status Lights
7. Carefully inspect the screen for abnormalities (any lines, fuzzy color or distortion on the screen). 8. At the end of the last solid color (red), the system will shut down. NOTE: Dell SupportAssist Pre-boot diagnostics upon launch, initiates an LCD BIST first, expecting a user intervention confirm functionality of the LCD. Device status lights Table 5. -
Page 61: Battery Status Lights
It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. -
Page 62: Drain Residual Flea Power (Perform Hard Reset)
5. Press and hold the power button for 20 seconds to drain the flea power. 6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 www.dell.com/support. Troubleshooting... -
Page 63: Chapter 6: Contacting Dell
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to Dell.com/support.