Brother DCP-J1200W Online User's Manual
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Brother DCP-J1200W Online User's Manual

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Online User's Guide
DCP-J1200W
© 2021 Brother Industries, Ltd. All rights reserved.

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Summary of Contents for Brother DCP-J1200W

  • Page 1 Online User's Guide DCP-J1200W © 2021 Brother Industries, Ltd. All rights reserved.

  • Page 2: Table Of Contents

    Print Using Brother iPrint&Scan (Windows/Mac) ..................62 Print Photos or Documents Using Brother iPrint&Scan (Windows/Mac)..........63 Print More Than One Page on a Single Sheet of Paper Using Brother iPrint&Scan (N in 1) (Windows/Mac)........................... 65 Print a Colour Document in Greyscale Using Brother iPrint&Scan (Windows/Mac) ......66 Print an Email Attachment..........................
  • Page 3 Home > Table of Contents Scan Using the Buttons on Your Brother Machine ................70 Scan to an Editable Text File Using OCR................... 73 Save Scanned Data as an Email Attachment ..................74 Web Services for Scanning on Your Network (Windows 7, Windows 8.1, and Windows 10) .... 75 Scan Using Brother iPrint&Scan (Windows/Mac) ..................
  • Page 4 Replace the Ink Cartridges......................... 186 Clean Your Brother Machine ........................189 Clean the Scanner..........................190 Clean the Print Head from Your Brother Machine ................191 Clean the Print Head Using Web Based Management ..............192 Clean the Print Head from Your Computer (Windows)..............193 Clean the Outside of the Machine ....................
  • Page 5 Home > Table of Contents Information Regarding Recycled Paper ..................... 233 Brother Help and Customer Support......................234...

  • Page 6: Before You Use Your Machine

    Home > Before You Use Your Machine Before You Use Your Machine • Definitions of Notes • Trademarks • Open Source Licensing Remarks • Copyright and License • Important Notes...

  • Page 7: Definitions Of Notes

    Home > Before You Use Your Machine > Definitions of Notes Definitions of Notes We use the following symbols and conventions throughout this User's Guide: WARNING indicates a potentially hazardous situation which, if not avoided, could WARNING result in death or serious injuries. CAUTION indicates a potentially hazardous situation which, if not avoided, may CAUTION result in minor or moderate injuries.

  • Page 8: Trademarks

    ® The Bluetooth word mark is a registered trademark owned by Bluetooth SIG, Inc. and any use of such marks by Brother Industries, Ltd. is under license. Other trademarks and trade names are those of their respective owners. ® ®...

  • Page 9: Open Source Licensing Remarks

    Before You Use Your Machine > Open Source Licensing Remarks Open Source Licensing Remarks This product includes open-source software. To view Open Source Licensing Remarks and Copyright Information, go to your model's Manuals page at support.brother.com. Related Information • Before You Use Your Machine...

  • Page 10: Copyright And License

    Before You Use Your Machine > Copyright and License Copyright and License ©2021 Brother Industries, Ltd. All rights reserved. This product includes software developed by the following vendors: This product includes the “KASAGO TCP/IP” software developed by ZUKEN ELMIC, Inc.

  • Page 11: Important Notes

    Do not use this product outside the country of purchase as it may violate the wireless telecommunication and power regulations of that country. • When replacing or disposing of your machine, Brother strongly recommends resetting it to its factory settings to remove all personal information. •...

  • Page 12: Introduction To Your Machine

    Home > Introduction to Your Machine Introduction to Your Machine • Before Using Your Machine • Control Panel Overview • LED Patterns and Indications • Access Brother Utilities (Windows) • USB Port Location on Your Brother Machine...

  • Page 13: Before Using Your Machine

    Home > Introduction to Your Machine > Before Using Your Machine Before Using Your Machine Before attempting any printing operation, confirm the following: • Make sure you have installed the correct software and drivers for your machine. • For USB cable users: Make sure the interface cable is physically secure. Selecting the correct type of paper For high quality printing, it is important to select the correct type of paper.

  • Page 14: Control Panel Overview

    Home > Introduction to Your Machine > Control Panel Overview Control Panel Overview (Paper) Press this button to set the Paper Size and Paper Type settings. 2. A4 LED/10 x 15 cm LED Indicates the Paper Size and Paper Type setting selected. •...
  • Page 15 6. COLOUR COPY • Press to start making copies in full colour. 7. Ink LED Indicates when the machine detects an ink error or is in Maintenance Mode. 8. Warning LED Indicates when the machine detects an error or is in Reset Mode. (STOP) Power On/Off •...

  • Page 16: Led Patterns And Indications

    Home > Introduction to Your Machine > LED Patterns and Indications LED Patterns and Indications The LEDs on your machine's control panel light up or blink to indicate machine status. Description The LED is off. The LED is lit. The LED is blinking. The LED is blinking slowly and faintly.

  • Page 17: Access Brother Utilities (Windows)

    Home > Introduction to Your Machine > Access Brother Utilities (Windows) Access Brother Utilities (Windows) Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your computer. 1. Do one of the following: •...

  • Page 18: Uninstall The Brother Software And Drivers (Windows)

    • Windows 7 Click (Start) > All Programs > Brother > Brother Utilities. 2. Click the drop-down list, and then select your model name (if not already selected). Click Tools in the left navigation bar, and then click Uninstall. Follow the instructions in the dialog box to uninstall the software and drivers.

  • Page 19: Usb Port Location On Your Brother Machine

    Home > Introduction to Your Machine > USB Port Location on Your Brother Machine USB Port Location on Your Brother Machine The USB port is located under the document cover. To install the driver and software necessary to use your machine, go to your model's Downloads page at support.brother.com.

  • Page 20: Paper Handling

    Home > Paper Handling Paper Handling • Load Paper • Load Documents...

  • Page 21: Load Paper

    Home > Paper Handling > Load Paper Load Paper • Load Paper in the Paper Tray • Unprintable Area • Paper Settings • Acceptable Print Media • Error and Maintenance LED Indications • Paper Handling and Printing Problems...

  • Page 22: Load Paper In The Paper Tray

    Home > Paper Handling > Load Paper > Load Paper in the Paper Tray Load Paper in the Paper Tray • Load Cut-Sheet Paper or Photo 2L Paper in the Paper Tray • Load Photo Paper in the Paper Tray •...
  • Page 23 Home > Paper Handling > Load Paper > Load Paper in the Paper Tray > Load Cut-Sheet Paper or Photo 2L Paper in the Paper Tray Load Cut-Sheet Paper or Photo 2L Paper in the Paper Tray • Load only one size and type of paper in the paper tray at a time. •...
  • Page 24 Always make sure the paper is not curled or wrinkled. 6. Gently load paper in the paper tray with the printing surface face down. Make sure the paper is flat in the tray and the paper length guide (1) touches the edges of the paper. IMPORTANT •...
  • Page 25 9. Slowly push the paper tray completely into the machine. 10. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). Related Information • Load Paper in the Paper Tray Related Topics: •...
  • Page 26 Home > Paper Handling > Load Paper > Load Paper in the Paper Tray > Load Photo Paper in the Paper Tray Load Photo Paper in the Paper Tray • Load only one size and type of paper in the paper tray at a time. •...
  • Page 27 6. Load up to 20 sheets of photo paper with the printing surface face down. Loading more than 20 sheets of photo paper may cause paper jams. 7. Lift the output paper tray cover. 8. Gently adjust the paper width guides (1) to fit the paper. Make sure the paper width guides touch the edges of the paper and the paper is flat in the tray.
  • Page 28 Home > Paper Handling > Load Paper > Load Paper in the Paper Tray > Load Envelopes in the Paper Tray Load Envelopes in the Paper Tray • You can load envelopes in a variety of sizes. See Related Information: Paper Type and Paper Size for Each Operation.　...
  • Page 29 5. Gently press and slide the paper width guides (1) and paper length guide (2) to fit the size of the envelopes. Make sure the envelopes are flat in the tray. IMPORTANT If envelopes are multi-feeding, load one envelope in the paper tray at a time. 6.
  • Page 30 8. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). Related Information • Load Paper in the Paper Tray Related Topics: • Choose the Right Print Media • Paper Type and Paper Size for Each Operation...

  • Page 31: Unprintable Area

    Home > Paper Handling > Load Paper > Unprintable Area Unprintable Area The unprintable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas of cut-sheet paper only when the Borderless print feature is available and turned on.

  • Page 32: Paper Settings

    Home > Paper Handling > Load Paper > Paper Settings Paper Settings • Change the Paper Size and Paper Type...
  • Page 33 Home > Paper Handling > Load Paper > Paper Settings > Change the Paper Size and Paper Type Change the Paper Size and Paper Type You can select A4 size with plain paper, 10 x 15 cm size with other glossy paper, or custom size paper by pressing (Paper).
  • Page 34 > Customise the Paper Size and Paper Type Customise the Paper Size and Paper Type 1. Start Brother Mobile Connect on your mobile device. 2. Tap your model name on the top of the screen. 3. Tap All Machine Settings.

  • Page 35: Acceptable Print Media

    You can use plain paper, inkjet paper (coated paper), glossy paper, recycled paper, and envelopes. We recommend testing various paper types before buying large quantities. For best results, use Brother paper. • When you print on inkjet paper (coated paper) and glossy paper, be sure to select the correct print media in the printer driver or in the application you use to print.
  • Page 36 For the best print quality, we recommend using the Brother paper listed in the table. Brother paper may not be available in all countries. If Brother paper is not available in your country, we recommend testing various paper types before purchasing large quantities.
  • Page 37 Home > Paper Handling > Load Paper > Acceptable Print Media > Handle and Use Print Media Handle and Use Print Media • Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.
  • Page 38 Home > Paper Handling > Load Paper > Acceptable Print Media > Choose the Right Print Media Choose the Right Print Media • Paper Type and Paper Size for Each Operation • Paper Capacity of the Paper Tray • Load Cut-Sheet Paper or Photo 2L Paper in the Paper Tray •...
  • Page 39 Home > Paper Handling > Load Paper > Acceptable Print Media > Choose the Right Print Media > Paper Type and Paper Size for Each Operation Paper Type and Paper Size for Each Operation Paper Type Paper Size Usage Copy Printer Cut-Sheet 210 x 297 mm...
  • Page 40 Index card (13 x 20 cm) Envelopes 80 to 95 g/m² Up to 0.52 mm When using plain paper 80 g/m². BP71 260 g/m² paper is specially designed for Brother inkjet machines. Related Information • Choose the Right Print Media...

  • Page 41: Load Documents

    Home > Paper Handling > Load Documents Load Documents • Load Documents on the Scanner Glass • Unscannable Area...

  • Page 42: Load Documents On The Scanner Glass

    Home > Paper Handling > Load Documents > Load Documents on the Scanner Glass Load Documents on the Scanner Glass Use the scanner glass to copy or scan one page at a time. Document Sizes Supported Length: Up to 297 mm Width: Up to 215.9 mm Weight:...

  • Page 43: Unscannable Area

    Home > Paper Handling > Load Documents > Unscannable Area Unscannable Area The unscannable area of a page depends on the settings in the application you are using. The figures below show the typical unscannable measurements. Usage Document Size Top (1) Left (2) Bottom (3) Right (4)

  • Page 44: Print

    Home > Print Print • Print from Your Computer (Windows) • Print from Your Computer (Mac) • Print Using Brother iPrint&Scan (Windows/Mac) • Print an Email Attachment...

  • Page 45: Print From Your Computer (Windows)

    Home > Print > Print from Your Computer (Windows) Print from Your Computer (Windows) • Print a Photo (Windows) • Print a Document (Windows) • Cancel a Print Job (Windows) • Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows) •...

  • Page 46: Print A Photo (Windows)

    > Print a Photo (Windows) Print a Photo (Windows) 1. Select the print command in your application. 2. Select Brother XXX-XXXX Printer (where XXX-XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears.

  • Page 47: Print A Document (Windows)

    > Print a Document (Windows) Print a Document (Windows) 1. Select the print command in your application. 2. Select Brother XXX-XXXX Printer (where XXX-XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears.

  • Page 48: Cancel A Print Job (Windows)

    Home > Print > Print from Your Computer (Windows) > Cancel a Print Job (Windows) Cancel a Print Job (Windows) If a print job was sent to the print queue and did not print, or was sent to the print queue in error, you may have to delete it to allow subsequent jobs to print.

  • Page 49: Print More Than One Page On A Single Sheet Of Paper (N In 1) (Windows)

    Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows) 1. Select the print command in your application. 2. Select Brother XXX-XXXX Printer (where XXX-XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears.

  • Page 50: Print As A Poster (Windows)

    Enlarge your print size and print the document in poster mode. 1. Select the print command in your application. 2. Select Brother XXX-XXXX Printer (where XXX-XXXX is the name of your model), and then click the printing properties or preferences button.

  • Page 51: Print On Both Sides Of The Paper Manually (Manual 2-Sided Printing) (Windows)

    2-sided printing, we recommend using 1-sided printing. 1. Select the print command in your application. 2. Select Brother XXX-XXXX Printer (where XXX-XXXX is the name of your model), and then click the printing properties or preferences button.
  • Page 52 Option for Portrait Description Short Edge (Top) Short Edge (Bottom) Option for Landscape Description Long Edge (Top) Long Edge (Bottom) Short Edge (Right) Short Edge (Left) 8. Select the Binding Offset check box to specify the offset for binding in inches or millimetres. 9.
  • Page 53 12. Click OK to print the first side of the pages. The machine prints all the odd numbered pages first. Then, the printing stops and a pop-up message on your computer screen instructs you to reload the paper. 13. Reload the paper. 14.

  • Page 54: Print As A Booklet Manually (Windows)

    2-sided printing, we recommend using 1-sided printing. 1. Select the print command in your application. 2. Select Brother XXX-XXXX Printer (where XXX-XXXX is the name of your model), and then click the printing properties or preferences button.
  • Page 55 Option for Landscape Description Top Binding Bottom Binding 8. Select one of the options from the Booklet Printing Method menu. Option Description All Pages at Every page is printed in booklet format (four pages to every piece of paper, two pages per Once side).

  • Page 56: Print A Colour Document In Greyscale (Windows)

    Greyscale mode prints your document in 256 levels of greyscale. 1. Select the print command in your application. 2. Select Brother XXX-XXXX Printer (where XXX-XXXX is the name of your model), and then click the printing properties or preferences button.

  • Page 57: Prevent Smudged Printouts And Paper Jams (Windows)

    1. Select the print command in your application. 2. Select Brother XXX-XXXX Printer (where XXX-XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears.

  • Page 58: Use A Preset Print Profile (Windows)

    Print Profiles are presets designed to give you quick access to frequently-used printing configurations. 1. Select the print command in your application. 2. Select Brother XXX-XXXX Printer (where XXX-XXXX is the name of your model), and then click the printing properties or preferences button.
  • Page 59 Related Information • Print from Your Computer (Windows) • Create or Delete Your Print Profile (Windows) Related Topics: • Print Settings (Windows)
  • Page 60 Add up to 20 new print profiles with customised settings. 1. Select the print command in your application. 2. Select Brother XXX-XXXX Printer (where XXX-XXXX is the name of your model), and then click the printing properties or preferences button.

  • Page 61: Change The Default Print Settings (Windows)

    Click Control Panel on the Start screen. In the Hardware group, click View devices and printers. 2. Right-click the Brother XXX-XXXX Printer icon (where XXX-XXXX is the name of your model), and then select Printer properties. If printer driver options appear, select your printer driver.

  • Page 62: Print Settings (Windows)

    Home > Print > Print from Your Computer (Windows) > Print Settings (Windows) Print Settings (Windows) >> Basic Tab >> Advanced Tab Basic Tab 1. Media Type Select the media type you want to use. To achieve the best print results, the machine automatically adjusts its print settings according to the selected media type.
  • Page 63 Borderless Select this option to print photos without borders. Because the image data is created slightly larger than the paper size you are using, this will cause some cropping of the photo edges. You may not be able to select the Borderless option for some combinations of media type and quality, or from some applications.
  • Page 64 Advanced Tab 1. Colour Enhancement Select this option to use the Colour Enhancement feature. This feature analyses your image to improve its sharpness, white balance and colour density. This process may take several minutes depending on the image size and your computer's specifications. 2.
  • Page 65 Retrieve Printer's Colour Data Select this option to optimise the print quality using the machine's factory settings, which are set specifically for your Brother machine. Use this option when you have replaced the machine or changed the machine's network address.

  • Page 66: Print From Your Computer (Mac)

    Home > Print > Print from Your Computer (Mac) Print from Your Computer (Mac) • Print Using AirPrint (macOS)

  • Page 67: Print Using Brother Iprint&Scan (Windows/Mac)

    Print Using Brother iPrint&Scan (Windows/Mac) • Print Photos or Documents Using Brother iPrint&Scan (Windows/Mac) • Print More Than One Page on a Single Sheet of Paper Using Brother iPrint&Scan (N in 1) (Windows/Mac) • Print a Colour Document in Greyscale Using Brother iPrint&Scan (Windows/Mac)

  • Page 68: Print Photos Or Documents Using Brother Iprint&Scan (Windows/Mac)

    In the Finder menu bar, click Go > Applications, and then double-click the iPrint&Scan icon. The Brother iPrint&Scan screen appears. 3. If your Brother machine is not selected, click the Select your Machine button, and then select your model name from the list. Click OK.
  • Page 69 To get the best print quality for the settings you have selected, always set the Media Type option to match the type of paper you load. Related Information • Print Using Brother iPrint&Scan (Windows/Mac) Related Topics: • Brother iPrint&Scan Overview for Windows and Mac...

  • Page 70: Print More Than One Page On A Single Sheet Of Paper Using Brother Iprint&Scan (N In 1) (Windows/Mac)

    1. Launch (Brother iPrint&Scan). The Brother iPrint&Scan screen appears. 2. If your Brother machine is not selected, click the Select your Machine button, and then select your model name from the list. Click OK. 3. Click Print. 4. Do one of the following: •...

  • Page 71: Print A Colour Document In Greyscale Using Brother Iprint&Scan (Windows/Mac)

    In the Finder menu bar, click Go > Applications, and then double-click the iPrint&Scan icon. The Brother iPrint&Scan screen appears. 2. If your Brother machine is not selected, click the Select your Machine button, and then select your model name from the list. Click OK.

  • Page 72: Print An Email Attachment

    Home > Print > Print an Email Attachment Print an Email Attachment You can print files by emailing them to your Brother machine. • You can attach up to 10 documents, 20 MB in total, to an email. • This feature supports the following formats:...

  • Page 73: Scan

    Home > Scan Scan • Scan Using the Buttons on Your Brother Machine • Scan Using Brother iPrint&Scan (Windows/Mac) • Scan from Your Computer (Windows) • Scan from Your Computer (Mac)

  • Page 74: Scan Using The Buttons On Your Brother Machine

    Home > Scan > Scan Using the Buttons on Your Brother Machine Scan Using the Buttons on Your Brother Machine • Scan Using the Buttons on Your Brother Machine • Scan to an Editable Text File Using OCR • Save Scanned Data as an Email Attachment •...

  • Page 75: Scan Using The Buttons On Your Brother Machine

    In the Finder menu bar, click Go > Applications, and then double-click the iPrint&Scan icon. The Brother iPrint&Scan screen appears. b. If your Brother machine is not selected, click the Select your Machine button, and then select your model name from the list. Click OK.
  • Page 76 Related Topics: • Access Web Based Management...
  • Page 77 In the Finder menu bar, click Go > Applications, and then double-click the iPrint&Scan icon. The Brother iPrint&Scan screen appears. 2. If your Brother machine is not selected, click the Select your Machine button, and then select your model name from the list. Click OK.

  • Page 78: Scan To An Editable Text File Using Ocr

    Home > Scan > Scan Using the Buttons on Your Brother Machine > Scan to an Editable Text File Using Scan to an Editable Text File Using OCR Your machine can convert characters in a scanned document to text using optical character recognition (OCR) technology.

  • Page 79: Save Scanned Data As An Email Attachment

    Save Scanned Data as an Email Attachment Send the scanned data from your machine to your email application as an attachment. To scan to email using the machine's Scan Button, make sure you select one of these applications in Brother iPrint&Scan: •...

  • Page 80: Web Services For Scanning On Your Network (Windows 7, Windows 8.1, And Windows 10)

    Web Services for Scanning on Your Network (Windows 7, Windows 8.1, and Windows 10) The Web Services protocol enables Windows 7, Windows 8.1 and Windows 10 users to scan using a Brother machine on the network. You must install the driver via Web Services.
  • Page 81 Make sure you have installed the correct software and drivers for your machine. • Verify that the host computer and the Brother machine are on the same subnet, or that the router is correctly configured to pass data between the two devices.
  • Page 82 Resolution (DPI) setting. 1. Launch (Brother iPrint&Scan). The Brother iPrint&Scan screen appears. 2. If your Brother machine is not selected, click the Select your Machine button, and then select your model name from the list. Click OK. 3. Click (Machine Settings).
  • Page 83 Home > Scan > Scan Using the Buttons on Your Brother Machine > Web Services for Scanning on Your Network (Windows 7, Windows 8.1, and Windows 10) > Configure Scan Settings for Web Services Configure Scan Settings for Web Services 1.

  • Page 84: Scan Using Brother Iprint&Scan (Windows/Mac)

    In the Finder menu bar, click Go > Applications, and then double-click the iPrint&Scan icon. The Brother iPrint&Scan screen appears. 2. If your Brother machine is not selected, click the Select your Machine button, and then select your model name from the list. Click OK.

  • Page 85: Scan From Your Computer (Windows)

    Home > Scan > Scan from Your Computer (Windows) Scan from Your Computer (Windows) There are several ways you can use your computer to scan photos and documents on your machine. Use the software applications we provide or use your favourite scanning application. •...

  • Page 86: Scan Using Nuance ™ Paperport ™ 14Se Or Other Windows Applications

    The Scan or Get Photo panel appears on the left side of the screen. 4. Click Select. 5. From the available Scanners list, select TWAIN: TW-Brother XXX-XXXX or TWAIN: TW-Brother XXX-XXXX LAN (where XXX-XXXX is the name of your model).
  • Page 87 8. Adjust the settings in the Scanner Setup dialog box, if needed. 9. Click the Document Size drop-down list, and then select your document size. 10. Click PreScan to preview your image and crop unwanted portions before scanning. 11. Click Start. The machine starts scanning.
  • Page 88 ™ ™ Home > Scan > Scan from Your Computer (Windows) > Scan Using Nuance PaperPort 14SE or Other Windows Applications > TWAIN Driver Settings (Windows) TWAIN Driver Settings (Windows) Note that the item names and assignable values will vary depending on the machine. 1.
  • Page 89 • Grey (Error Diffusion) Use for photographic images or graphics. (Error Diffusion is a method for creating simulated grey images without using true grey dots. Black dots are put in a specific pattern to give a grey appearance.) • True Grey Use for photographic images or graphics.
  • Page 90 B&W Threshold Adjustment Adjust the threshold to generate a monochrome image. Character Correction Correct the broken or incomplete characters of the original to make them easier to read. B&W Inversion Invert black and white in the monochrome image. • Feed Control Continuous Scan Select this option to scan multiple pages.

  • Page 91: Scan Using Windows Fax And Scan

    6. Adjust the settings in the dialog box, if needed. The scanner resolution can be set to a maximum of 1200 dpi. If you want to scan at higher resolutions, use the Scanner Utility software from Brother Utilities. 7. Click Scan.
  • Page 92 Home > Scan > Scan from Your Computer (Windows) > Scan Using Windows Fax and Scan > WIA Driver Settings (Windows) WIA Driver Settings (Windows) Profile Select the scan profile you want to use from the Profile drop-down list. Source Select the Flatbed or Feeder (Scan one side) option from the drop-down list.
  • Page 93 set a higher brightness level and scan the document again. You can also type a value in the field to set the brightness level. Contrast Increase or decrease the Contrast level by moving the slider to the right or left. An increase emphasises dark and light areas of the image, while a decrease reveals more details in grey areas.

  • Page 94: Scan From Your Computer (Mac)

    Home > Scan > Scan from Your Computer (Mac) Scan from Your Computer (Mac) • Scan Using AirPrint (macOS)

  • Page 95: Copy

    Home > Copy Copy • Copy Overview • Copy a Document • Copy Using Brother Mobile Connect...

  • Page 96: Copy Overview

    A4→A5 Other Settings Paper Size Paper Type Density Quality Remove Background Colour You can also use the Brother iPrint&Scan application for Windows/Mac. The available copy options may differ depending on the application. Related Information • Copy Related Topics: • What is Web Based Management? •...

  • Page 97: Copy A Document

    Home > Copy > Copy a Document Copy a Document 1. Make sure you have loaded the correct size paper in the paper tray. 2. Load your document. 3. Press MONO COPY or COLOUR COPY. • If you want to copy with the best quality, press and hold MONO COPY or COLOUR COPY for two seconds.

  • Page 98: Copy Using Brother Mobile Connect

    Home > Copy > Copy Using Brother Mobile Connect Copy Using Brother Mobile Connect • Copy an ID Card • Make Page Layout Copies (N in 1 or Poster) • Copy Settings...

  • Page 99: Copy An Id Card

    2 in 1 ID (Vertical): 207 mm 2 in 1 ID (Horizontal): 102 mm d. Scannable area 2. Start Brother Mobile Connect on your mobile device. 3. Tap Copy. 4. Select the 2in1 ID Vertical or 2in1 ID Horizontal option from the Page Layout list.

  • Page 100: Make Page Layout Copies (N In 1 Or Poster)

    Make sure the paper size is set to A4, or Letter. • You can make only one Poster copy at a time. 1. Load your document. 2. Start Brother Mobile Connect on your mobile device. 3. Tap Copy. 4. Select the Page Layout option you want. Option...
  • Page 101 6. To make a N in 1 copy, do the following: a. Place the next page on the scanner glass, and then tap Continue to scan the page. b. After scanning all the pages, tap Finish. You can also use the Brother iPrint&Scan application for copying. Related Information •...

  • Page 102: Copy Settings

    Home > Copy > Copy Using Brother Mobile Connect > Copy Settings Copy Settings You can configure the copy settings in the Copy screen. Option Description Colour/Mono Colour Makes copies in full colour. Mono Makes copies in monochrome. Copies Enter the number of copies (1-99).
  • Page 103 Related Information • Copy Using Brother Mobile Connect Related Topics: • Copy a Document • Copy an ID Card • Make Page Layout Copies (N in 1 or Poster) • Brother Mobile Connect...

  • Page 104: Network

    Home > Network Network • Supported Basic Network Features • Configure Network Settings • Wireless Network Settings • Network Features • Brother Management Tools...

  • Page 105: Supported Basic Network Features

    Home > Network > Supported Basic Network Features Supported Basic Network Features The print server supports various features depending on the operating system. Use this table to see which network features and connections are supported by each operating system. Operating Systems Windows Windows Server macOS...

  • Page 106: Configure Network Settings

    Home > Network > Configure Network Settings Configure Network Settings • Configure Network Settings Using the Control Panel • Change Machine Settings Using Web Based Management...

  • Page 107: Configure Network Settings Using The Control Panel

    Home > Network > Configure Network Settings > Configure Network Settings Using the Control Panel Configure Network Settings Using the Control Panel To configure the machine for your network, use the control panel buttons. Network Settings Function Button 1 Button 2 Instructions Enable the One Push Method of Wi-Fi Press the button three times.

  • Page 108: Wireless Network Settings

    Home > Network > Wireless Network Settings Wireless Network Settings • Use the Wireless Network • Use Wireless Direct • Enable/Disable Wireless LAN • Print the WLAN Report...

  • Page 109: Use The Wireless Network

    Home > Network > Wireless Network Settings > Use the Wireless Network Use the Wireless Network • Before Configuring Your Machine for a Wireless Network • Configure Your Machine for a Wireless Network Using the Setup Wizard from Your Computer •...
  • Page 110 Make sure you know your wireless router/access point's Network Name (SSID) and Network Key (Password). If you cannot find this information, consult the manufacturer of your wireless router/access point, your system administrator, or Internet provider. Brother cannot provide this information. Related Information •...
  • Page 111 Windows Download the installer from your model's Downloads page at support.brother.com. • a. Download the installer from your model's Downloads page at support.brother.com. b. Start the installer, and then double-click the Start Here Mac icon. 2. Follow the on-screen instructions.
  • Page 112 All iOS or iPadOS supported devices including iPhone, iPad and iPod touch Download and install Brother Mobile Connect from the App Store. 2. Start Brother Mobile Connect, and then follow the on-screen instructions to connect your mobile device to your Brother machine.
  • Page 113 If your wireless device is connected successfully, the Power LED and Wi-Fi LED are lit. You have completed the wireless network setup. To install the drivers and software necessary to use your machine, go to your model's Downloads page at support.brother.com. Related Information •...
  • Page 114 Home > Network > Wireless Network Settings > Use the Wireless Network > Configure Your Machine for a ™ Wireless Network Using the PIN Method of Wi-Fi Protected Setup (WPS) Configure Your Machine for a Wireless Network Using the PIN Method ™...
  • Page 115 If you use Windows 7, Windows 8.1, or Windows 10 as a Registrar, you can install the printer driver after the wireless configuration by following the on-screen instructions. To install the driver and software necessary to use your machine, go to your model's Downloads page at support.brother.com. 5. Select your machine and click Next.

  • Page 116: Use Wireless Direct

    Home > Network > Wireless Network Settings > Use Wireless Direct Use Wireless Direct • Wireless Direct Overview • Configure Your Wireless Direct Network...
  • Page 117 > Wireless Direct Overview Wireless Direct Overview Wireless Direct allows you to configure a secured wireless network between your Brother machine and your wireless device (computer, smartphone, tablet, or similar), without using a wireless router/access point. You can configure a wireless network by manually setting a Network Name (SSID) and Network Key (Password).
  • Page 118 Wireless Direct is enabled and the machine starts printing the Wireless Direct Information Sheet. 2. Activate the Wi-Fi function on your wireless device and search for your Brother machine. 3. Select your Brother machine's SSID (Network Name) on your wireless device (DIRECT-xxxxx-xxxx_BRxxxx).

  • Page 119: Enable/Disable Wireless Lan

    Home > Network > Wireless Network Settings > Enable/Disable Wireless LAN Enable/Disable Wireless LAN 1. Press (Wi-Fi) and (STOP) simultaneously. The Power LED, Warning LED, and Ink LED light up for one second, and then the Wi-Fi LED starts blinking. 2.

  • Page 120: Print The Wlan Report

    (STOP) simultaneously. The Power LED, Warning LED, and Ink LED light up for one second, and then the Wi-Fi LED starts blinking. 2. Press (Wi-Fi). Your Brother machine starts printing the WLAN Report. Related Information • Wireless Network Settings •...
  • Page 121 Home > Network > Wireless Network Settings > Print the WLAN Report > Wireless LAN Report Error Codes Wireless LAN Report Error Codes If the Wireless LAN Report shows that the connection failed, check the error code on the printed report and see the corresponding instructions in the table: Error Code Problem and Recommended Solutions...
  • Page 122 Error Code Problem and Recommended Solutions TS-06 The wireless security information (authentication method/encryption method/Network Key (Password)) is incorrect. Check the following points and try to set up your wireless connection again: • Confirm the Network Key. If your Network Key contains upper-case and lower-case letters, make sure you type them correctly.

  • Page 123: Network Features

    Home > Network > Network Features Network Features • Print the Network Configuration Report • Reset the Network Settings to Factory Settings...

  • Page 124: Print The Network Configuration Report

    Home > Network > Network Features > Print the Network Configuration Report Print the Network Configuration Report The Network Configuration Report lists the network configuration, including the network print server settings. • Node Name: The Node Name appears on the current Network Configuration Report. The default Node Name is "BRWxxxxxxxxxxxx"...

  • Page 125: Reset The Network Settings To Factory Settings

    Home > Network > Network Features > Reset the Network Settings to Factory Settings Reset the Network Settings to Factory Settings You can use the buttons on the control panel to reset your machine to its factory settings. This resets all information, such as the password and IP address.

  • Page 126: Brother Management Tools

    Home > Network > Brother Management Tools Brother Management Tools Use one of Brother's management tools to configure your Brother machine's network settings. Go to your model's Downloads page at support.brother.com to download the tools. Related Information • Network...

  • Page 127: Security

    Home > Security Security • Before Using Network Security Features • Configure Certificates for Device Security • Use SSL/TLS...

  • Page 128: Before Using Network Security Features

    Home > Security > Before Using Network Security Features Before Using Network Security Features Your machine employs some of the latest network security and encryption protocols available today. These network features can be integrated into your overall network security plan to help protect your data and prevent unauthorised access to the machine.

  • Page 129: Configure Certificates For Device Security

    Home > Security > Configure Certificates for Device Security Configure Certificates for Device Security You must configure a certificate to manage your networked machine securely using SSL/TLS. You must use Web Based Management to configure a certificate. • Supported Security Certificate Features •...

  • Page 130: Supported Security Certificate Features

    The following security certificate features can be used with the machine: • SSL/TLS communication The Brother machine supports the following: • Pre-installed certificate Your machine has a pre-installed self-signed certificate. This certificate enables you to use SSL/TLS communication without creating or installing a different certificate.

  • Page 131: Step By Step Guide For Creating And Installing A Certificate

    Certificate from a CA 1. Create a Certificate Signing Request (CSR) using Web Based Management. 2. Install the certificate issued by the CA on your Brother machine using Web Based Management. 3. Install the certificate on your computer. Related Information •...

  • Page 132: Create A Self-Signed Certificate

    Home > Security > Configure Certificates for Device Security > Create a Self-signed Certificate Create a Self-signed Certificate 1. Start your web browser. 2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address). For example: https://192.168.1.2 •...

  • Page 133: Create Csr And Install A Certificate From A Certificate Authority (Ca)

    Home > Security > Configure Certificates for Device Security > Create CSR and Install a Certificate from a Certificate Authority (CA) Create CSR and Install a Certificate from a Certificate Authority (CA) If you already have a certificate from an external trusted CA, you can store the certificate and private key on the machine and manage them by importing and exporting.
  • Page 134 Home > Security > Configure Certificates for Device Security > Create CSR and Install a Certificate from a Certificate Authority (CA) > Create a Certificate Signing Request (CSR) Create a Certificate Signing Request (CSR) A Certificate Signing Request (CSR) is a request sent to a Certificate Authority (CA) to authenticate the credentials contained within the certificate.
  • Page 135 If you are using the Enterprise root CA of Windows Server 2008/2008 R2/2012/2012 R2/2016/2019, we recommend using the Web Server for the certificate template to securely create the Client Certificate. For more detailed information, visit support.brother.com, to see the FAQs & Troubleshooting page of your model.
  • Page 136 Home > Security > Configure Certificates for Device Security > Create CSR and Install a Certificate from a Certificate Authority (CA) > Install a Certificate on Your Machine Install a Certificate on Your Machine When you receive a certificate from a CA, follow the steps below to install it into the print server: Only a certificate issued with your machine's CSR can be installed onto the machine.

  • Page 137: Import And Export The Certificate And Private Key

    Home > Security > Configure Certificates for Device Security > Import and Export the Certificate and Private Key Import and Export the Certificate and Private Key Store the certificate and private key on your machine and manage them by importing and exporting them. •...
  • Page 138 Home > Security > Configure Certificates for Device Security > Import and Export the Certificate and Private Key > Import a Certificate and Private Key Import a Certificate and Private Key 1. Start your web browser. 2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address).
  • Page 139 Home > Security > Configure Certificates for Device Security > Import and Export the Certificate and Private Key > Export the Certificate and Private Key Export the Certificate and Private Key 1. Start your web browser. 2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address).

  • Page 140: Manage Multiple Certificates

    The Multiple Certificate feature allows you to use Web Based Management to manage each certificate installed on your machine. In Web Based Management, navigate to the Certificate screen to view certificate content, delete, or export your certificates. Maximum Number of Certificates Stored on Brother Machine Self-signed Certificate or Certificate Issued by a CA We recommend storing fewer certificates than allowed, reserving an empty spot in case of certificate expiration.

  • Page 141: Use Ssl/Tls

    Home > Security > Use SSL/TLS Use SSL/TLS • Introduction to SSL/TLS • Manage Your Network Machine Securely Using SSL/TLS • Print Documents Securely Using SSL/TLS...

  • Page 142: Introduction To Ssl/Tls

    Home > Security > Use SSL/TLS > Introduction to SSL/TLS Introduction to SSL/TLS Secure Socket Layer (SSL) or Transport Layer Security (TLS) is an effective method of protecting data sent over a local or wide area network (LAN or WAN). It works by encrypting data, such as a print job, sent over a network, so anyone trying to capture it will not be able to read it.
  • Page 143 Home > Security > Use SSL/TLS > Introduction to SSL/TLS > Brief History of SSL/TLS Brief History of SSL/TLS SSL/TLS was originally created to secure web traffic information, particularly data sent between web browsers and servers. For example, when you use Internet Explorer for Internet Banking and you see https:// and the little padlock icon in the web browser, you are using SSL.
  • Page 144 Home > Security > Use SSL/TLS > Introduction to SSL/TLS > Benefits of Using SSL/TLS Benefits of Using SSL/TLS The primary benefit of using SSL/TLS is to guarantee secure printing over an IP network by restricting unauthorised users from reading data sent to the machine. SSL's key selling point is that it can be used to print confidential data securely.

  • Page 145: Manage Your Network Machine Securely Using Ssl/Tls

    Home > Security > Use SSL/TLS > Manage Your Network Machine Securely Using SSL/TLS Manage Your Network Machine Securely Using SSL/TLS • Configure a Certificate for SSL/TLS and Available Protocols • Access Web Based Management Using SSL/TLS • Install the Self-signed Certificate for Windows users with Administrator Rights...
  • Page 146 Home > Security > Use SSL/TLS > Manage Your Network Machine Securely Using SSL/TLS > Configure a Certificate for SSL/TLS and Available Protocols Configure a Certificate for SSL/TLS and Available Protocols Configure a certificate on your machine using Web Based Management before you use SSL/TLS communication.
  • Page 147 Home > Security > Use SSL/TLS > Manage Your Network Machine Securely Using SSL/TLS > Access Web Based Management Using SSL/TLS Access Web Based Management Using SSL/TLS To manage your network machine securely, you must use management utilities with security protocols. •...
  • Page 148 Home > Security > Use SSL/TLS > Manage Your Network Machine Securely Using SSL/TLS > Install the Self-signed Certificate for Windows users with Administrator Rights Install the Self-signed Certificate for Windows users with Administrator Rights The following steps are for Microsoft Internet Explorer. If you use another web browser, consult the documentation for your web browser to get help with installing certificates.
  • Page 149 11. Click Next. 12. Click Finish. 13. Click Yes, if the fingerprint (thumbprint) is correct. 14. Click OK. Related Information • Manage Your Network Machine Securely Using SSL/TLS...

  • Page 150: Print Documents Securely Using Ssl/Tls

    Home > Security > Use SSL/TLS > Print Documents Securely Using SSL/TLS Print Documents Securely Using SSL/TLS • Print Documents Using SSL/TLS • Configure a Certificate for SSL/TLS and Available Protocols...
  • Page 151 Home > Security > Use SSL/TLS > Print Documents Securely Using SSL/TLS > Print Documents Using SSL/TLS Print Documents Using SSL/TLS To print documents securely with IPP protocol, use the IPPS protocol. 1. Start your web browser. 2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address).

  • Page 152: Mobile Connect

    Home > Mobile Connect Mobile Connect • AirPrint • ® Mopria Print Service • Brother Mobile Connect • Print an Email Attachment...

  • Page 153: Airprint

    Home > Mobile Connect > AirPrint AirPrint • AirPrint Overview • Before Using AirPrint (macOS) • Print Using AirPrint • Scan Using AirPrint (macOS)

  • Page 154: Airprint Overview

    Home > Mobile Connect > AirPrint > AirPrint Overview AirPrint Overview AirPrint is a printing solution for Apple operating systems that allows you to wirelessly print photos, email, web pages and documents from your iPad, iPhone, iPod touch and Mac computer without the need to install a driver.

  • Page 155: Before Using Airprint (Macos)

    Home > Mobile Connect > AirPrint > Before Using AirPrint (macOS) Before Using AirPrint (macOS) Before printing using macOS, add your machine to the printer list on your Mac computer. 1. Select System Preferences from the Apple menu. 2. Click Printers & Scanners. 3.

  • Page 156: Print Using Airprint

    Home > Mobile Connect > AirPrint > Print Using AirPrint Print Using AirPrint • Print from iPad, iPhone, or iPod touch • Print Using AirPrint (macOS)
  • Page 157 Home > Mobile Connect > AirPrint > Print Using AirPrint > Print from iPad, iPhone, or iPod touch Print from iPad, iPhone, or iPod touch The procedure used to print may vary by application. Safari is used in the example below. 1.
  • Page 158 Home > Mobile Connect > AirPrint > Print Using AirPrint > Print Using AirPrint (macOS) Print Using AirPrint (macOS) The procedure used to print may vary by application. Safari is used in the example below. Before printing, make sure your machine is in the printer list on your Mac computer. 1.

  • Page 159: Scan Using Airprint (Macos)

    Home > Mobile Connect > AirPrint > Scan Using AirPrint (macOS) Scan Using AirPrint (macOS) Before scanning, make sure your machine is in the scanner list on your Mac computer. 1. Load your document. 2. Select System Preferences from the Apple menu. 3.

  • Page 160: Mopria ® Print Service

    ® Home > Mobile Connect > Mopria Print Service ® Mopria Print Service ® ™ Mopria Print Service is a print feature on Android mobile devices developed by ® the Mopria Alliance. With this service, you can connect to the same network as your machine and print without additional setup.

  • Page 161: Brother Mobile Connect

    • For all iOS or iPadOS supported devices including iPhone, iPad, and iPod touch Brother Mobile Connect allows you to use your Brother machine's features directly from your iOS or iPadOS device. Download and install Brother Mobile Connect from the App Store.

  • Page 162: Brother Iprint&Scan For Windows And Mac

    Home > Brother iPrint&Scan for Windows and Mac Brother iPrint&Scan for Windows and Mac • Brother iPrint&Scan Overview for Windows and Mac...

  • Page 163: Brother Iprint&Scan Overview For Windows And Mac

    Brother iPrint&Scan Overview for Windows and Mac Use Brother iPrint&Scan for Windows and Mac to print and scan from your computer. The following screen shows an example of Brother iPrint&Scan for Windows. The actual screen may differ depending on the version of the application.

  • Page 164: Troubleshooting

    You can correct most problems yourself. If you need additional help, visit support.brother.com for the latest FAQs and troubleshooting tips: 1. Visit support.brother.com. 2. Click FAQs & Troubleshooting and search for your model name. First, check the following: • The machine's power cord is connected correctly and the machine's power is on.

  • Page 165: Error And Maintenance Led Indications

    The LED indications are explained in this table. You can correct most errors and perform routine maintenance yourself. If you need more tips, go to your model's FAQs & Troubleshooting page at support.brother.com. • Related Information references are at the bottom of this page.
  • Page 166 Status Cause Action Paper dust has accumulated on the Clean the paper pick-up rollers. surface of the paper pick-up rollers. See Related Information: Clean the Paper Pick-up Rollers. Wrong paper The paper size setting does not match If you are printing from your size the size of paper in the tray.
  • Page 167 See Related Information: Replace the Ink Cartridges. If you are using non Brother Original Replace the ink cartridge with a ink, the machine may not detect the Brother Original ink cartridge. If the ink cartridge.
  • Page 168 The use of non-Brother ink may cause frequent cleanings because non-Brother ink could cause poor print quality which is resolved by cleaning.

  • Page 169: Printer Jam Or Paper Jam

    Home > Troubleshooting > Printer Jam or Paper Jam Printer Jam or Paper Jam Locate and remove the jammed paper. • Paper is Jammed Inside the Machine • Error and Maintenance LED Indications • Paper Handling and Printing Problems...

  • Page 170: Paper Is Jammed Inside The Machine

    Home > Troubleshooting > Printer Jam or Paper Jam > Paper is Jammed Inside the Machine Paper is Jammed Inside the Machine If the paper is jammed, follow these steps: 1. Unplug the machine from the electrical socket. 2. Pull the paper tray (1) completely out of the machine. 3.
  • Page 171 6. Slowly pull the jammed paper out of the machine. 7. Close the Jam Clear Cover. Make sure the cover is closed completely. 8. Push the paper tray firmly back in the machine. 9. While holding the paper tray in the machine, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).

  • Page 172: If You Are Having Difficulty With Your Machine

    If you think there is a problem with your machine, check the following topics. You can correct most problems yourself. If you need additional help, go to your model's FAQs & Troubleshooting page at support.brother.com. Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.

  • Page 173: Paper Handling And Printing Problems

    Click (Start) > Control Panel > Hardware and Sound > Printers. Right- click Brother XXX-XXXX Printer (where XXX-XXXX is the name of your model). Make sure Use Printer Online is not listed. If it is listed, click this option to set the driver Online.
  • Page 174 Difficulties Suggestions See Related Information: Replace the Ink Cartridges. If old, unprinted data remains in the printer driver spooler, it will prevent new print jobs from printing. Open the printer icon and delete all data as follows: • Windows 10, Windows Server 2016, and Windows Server 2019 Click >...
  • Page 175 • The ink cartridge may not have been stored correctly before use. Make sure you are using Brother Original ink. Brother does not recommend the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with ink from other sources.
  • Page 176 See Related Information: Acceptable Print Media. Make sure the printing surface is face down in the paper tray. Make sure you are using Brother Original ink. If you are using photo paper, make sure the glossy side of the photo paper is face down in the tray and you have set the correct paper type.
  • Page 177 Unprintable Area • Check the Print Quality • Acceptable Print Media • Clean the Print Head from Your Brother Machine • Clean the Print Head Using Web Based Management • Clean the Print Head from Your Computer (Windows) • Load Paper •...
  • Page 178 Change the Print Options to Improve Your Print Results • Error and Maintenance LED Indications • Check the Print Alignment Using Web Based Management • Paper Capacity of the Paper Tray • Check the Print Alignment from Your Brother Machine...

  • Page 179: Other Problems

    Scanning Difficulties Difficulties Suggestions TWAIN or WIA errors appear Make sure the Brother TWAIN or WIA driver is selected as the primary source in when starting to scan. (Windows) ™ ™ your scanning application. For example, in Nuance PaperPort 14SE, click Desktop >...

  • Page 180: Network Problems

    Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Network Problems Network Problems • Use the Network Connection Repair Tool (Windows) • Check Your Machine's Network Settings • If You Are Having Difficulty with Your Machine's Network...
  • Page 181 Network Connection Repair Tool (Windows) Use the Network Connection Repair Tool (Windows) Use the Network Connection Repair Tool to fix the Brother machine's network settings. It will assign the correct IP address and Subnet Mask. Make sure your machine is turned on and is connected to the same network as your computer.
  • Page 182 Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Network Problems > Check Your Machine's Network Settings Check Your Machine's Network Settings • Print the Network Configuration Report • Configure Network Settings...
  • Page 183 If you think there is a problem with your machine, check the following topics. You can correct most problems yourself. If you need additional help, go to your model's FAQs & Troubleshooting page at support.brother.com. >> I Cannot Complete the Wireless Network Setup Configuration >>...
  • Page 184 Verify that both the IP addresses and Subnet Masks of your IP address. computer and the Brother machine are correct and located on the same network. For more information about how to verify the IP address and the Subnet Mask, ask your network administrator.
  • Page 185 If you have checked and tried all of the above, but your Brother machine still cannot print and scan, uninstall the drivers (Windows) and the Brother software and reinstall the latest version of both.
  • Page 186 > Check Network Devices Using the Ping Command Check Network Devices Using the Ping Command Check the IP addresses of both your computer and your Brother machine, and then confirm whether the network is operating correctly. >> Configure the IP Address on your computer (Windows) >>...

  • Page 187: Airprint Problems

    Home > Troubleshooting > If You Are Having Difficulty with Your Machine > AirPrint Problems AirPrint Problems Difficulty Suggestions My machine is not displayed in the printer list. Make sure your machine is turned on. Confirm the network settings. Move the mobile device closer to the wireless access point/router, or to your machine.

  • Page 188: Check The Machine Information

    , if the navigation menu is not shown on the left side of the screen. 6. Check your Brother machine's serial number, firmware version, and page counter. You can also check your Brother machine's serial number and firmware version with the check sheet. Related Information •...

  • Page 189: Reset Your Machine

    All Settings Use this reset function to reset all machine's settings to the settings originally set at the factory. Brother strongly recommends you perform this operation when you dispose of the machine. 1. Press (STOP) and MONO COPY simultaneously.

  • Page 190: Routine Maintenance

    Replace the Ink Cartridges • Clean Your Brother Machine • Check Your Brother Machine • Check the Print Alignment from Your Brother Machine • Check the Print Alignment Using Web Based Management • Change the Print Options to Improve Your Print Results •...

  • Page 191: Replace The Ink Cartridges

    Replace the Ink Cartridges Your Brother machine is equipped with an ink dot counter. The ink dot counter automatically monitors the level of ink in each of the four ink cartridges. When the machine detects that an ink cartridge is running out of ink, the LEDs will light up or blink.
  • Page 192 3. Open the new ink cartridge bag, and take out the ink cartridge. IMPORTANT • DO NOT touch the ink cartridge in the area indicated (1); this can prevent the machine from detecting the cartridge. 4. Insert the ink cartridge in the direction of the arrow on the label. Each colour has its own correct position.
  • Page 193 Related Information • Routine Maintenance Related Topics: • Error and Maintenance LED Indications • Paper Handling and Printing Problems...

  • Page 194: Clean Your Brother Machine

    > Clean Your Brother Machine Clean Your Brother Machine • Clean the Scanner • Clean the Print Head from Your Brother Machine • Clean the Print Head Using Web Based Management • Clean the Print Head from Your Computer (Windows) •...

  • Page 195: Clean The Scanner

    Home > Routine Maintenance > Clean Your Brother Machine > Clean the Scanner Clean the Scanner 1. Unplug the machine from the electrical socket. 2. Lift the document cover (1). Clean the scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with water.

  • Page 196: Clean The Print Head From Your Brother Machine

    Routine Maintenance > Clean Your Brother Machine > Clean the Print Head from Your Brother Machine Clean the Print Head from Your Brother Machine To maintain good print quality, the machine automatically cleans the print head when needed. If there is a print quality problem, start the cleaning process manually.

  • Page 197: Clean The Print Head Using Web Based Management

    To maintain good print quality, the machine automatically cleans the print head when needed. If there is a print quality problem, start the cleaning process manually. 1. Start Brother Mobile Connect on your mobile device. 2. Tap your model name on the top of the screen.

  • Page 198: Clean The Print Head From Your Computer (Windows)

    Click (Start) > Control Panel > Hardware and Sound > Printers. 2. Right-click the Brother XXX-XXXX Printer icon (where XXX-XXXX is the name of your model), and then select Printing preferences. If printer driver options appear, select your printer driver.
  • Page 199 • Clean the Print Head Using Web Based Management...

  • Page 200: Clean The Outside Of The Machine

    Home > Routine Maintenance > Clean Your Brother Machine > Clean the Outside of the Machine Clean the Outside of the Machine IMPORTANT • Cleaning with volatile liquids such as thinner or benzine will damage the outside surface of the machine.

  • Page 201: Clean The Machine's Printer Platen

    Home > Routine Maintenance > Clean Your Brother Machine > Clean the Machine's Printer Platen Clean the Machine's Printer Platen WARNING Be sure to unplug the machine from the electrical socket before cleaning the printer platen to avoid an electrical shock.

  • Page 202: Clean The Paper Feed Rollers

    Home > Routine Maintenance > Clean Your Brother Machine > Clean the Paper Feed Rollers Clean the Paper Feed Rollers If the paper feed rollers are stained with ink or have a buildup of paper dust, it may cause paper feed problems.

  • Page 203: Clean The Base Pad

    Home > Routine Maintenance > Clean Your Brother Machine > Clean the Base Pad Clean the Base Pad Cleaning the Base Pad periodically may prevent the machine from feeding multiple sheets of paper when there are only a few sheets of paper left in the tray.

  • Page 204: Clean The Paper Pick-Up Rollers

    Home > Routine Maintenance > Clean Your Brother Machine > Clean the Paper Pick-up Rollers Clean the Paper Pick-up Rollers Cleaning the paper pick-up rollers periodically may prevent paper jams by ensuring that paper feeds correctly. 1. Unplug the machine from the electrical socket.

  • Page 205: Check Your Brother Machine

    Home > Routine Maintenance > Check Your Brother Machine Check Your Brother Machine • Check the Print Quality • Monitor Machine Status from Your Computer (Windows) • Monitor Machine Status Using Brother iPrint&Scan (Windows/Mac)

  • Page 206: Check The Print Quality

    When a print head nozzle is clogged, the printed sample looks like this: After the print head nozzle is cleaned, the horizontal lines are gone: Related Information • Check Your Brother Machine Related Topics: • Paper Handling and Printing Problems • Clean the Print Head from Your Brother Machine...

  • Page 207: Monitor Machine Status From Your Computer (Windows)

    Double-click the icon in the task tray. Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click Tools in the left navigation bar, and then click Status Monitor. Troubleshooting Click the Troubleshooting button to access the troubleshooting website.
  • Page 208 Related Information • Check Your Brother Machine • Status Monitor Indicators and What They Mean (Windows) • Turn Off the Show Status Monitor Feature (Windows) • Turn Off the Status Monitor (Windows) Related Topics: • Cancel a Print Job (Windows)
  • Page 209 > Status Monitor Indicators and What They Mean (Windows) Status Monitor Indicators and What They Mean (Windows) When you start up your computer, the Brother Status Monitor icon appears on the task tray. • A green icon indicates the normal stand-by condition.
  • Page 210 The default setting is Only when printing from this PC. To turn it off, follow these steps: 1. Right-click the (Brother Status Monitor) icon or window, select the Status Monitor Settings option, and then click Options. The Options window appears.
  • Page 211 Computer (Windows) > Turn Off the Status Monitor (Windows) Turn Off the Status Monitor (Windows) 1. Right-click the (Brother Status Monitor) icon or window, and then select Exit. 2. Click OK. Related Information • Monitor Machine Status from Your Computer (Windows)

  • Page 212: Monitor Machine Status Using Brother Iprint&Scan (Windows/Mac)

    In the Finder menu bar, click Go > Applications, and then double-click the iPrint&Scan icon. The Brother iPrint&Scan screen appears. 2. If your Brother machine is not selected, click the Select your Machine button, and then select your model name from the list. Click OK.
  • Page 213 The actual screen may differ depending on the version of the application. • The remaining ink amount is approximate and may differ from the actual amount of remaining ink. Related Information • Check Your Brother Machine Related Topics: • Brother iPrint&Scan Overview for Windows and Mac...

  • Page 214: Check The Print Alignment From Your Brother Machine

    Home > Routine Maintenance > Check the Print Alignment from Your Brother Machine Check the Print Alignment from Your Brother Machine After transporting the machine, adjust the print alignment if the text is blurred or images become faded, and adjust the paper feed to reduce dark lines.

  • Page 215: Check The Print Alignment Using Web Based Management

    After transporting the machine, adjust the print alignment if the text is blurred or images become faded, and adjust the paper feed to reduce dark lines. 1. Start Brother Mobile Connect on your mobile device. 2. Tap your model name on the top of the screen.

  • Page 216: Change The Print Options To Improve Your Print Results

    Change the Print Options to Improve Your Print Results If your printouts do not look the way you expect, change the print settings on your Brother machine to improve printout quality. Print speed may be slower when using these settings.

  • Page 217: Pack And Ship Your Machine

    Home > Routine Maintenance > Pack and Ship Your Machine Pack and Ship Your Machine • When you transport the machine, use the packing materials that came with your machine. Do not tip or turn the product upside down. If you do not pack the machine correctly, any damage that may occur in transit may not be covered by your warranty.
  • Page 218 9. Close the carton and tape it shut. Related Information • Routine Maintenance...

  • Page 219: Machine Settings

    Home > Machine Settings Machine Settings Customise settings and features to make your machine a more efficient work tool. • Change Machine Settings Using Web Based Management • In the Event of Power Failure (Memory Storage)

  • Page 220: Change Machine Settings Using Web Based Management

    Home > Machine Settings > Change Machine Settings Using Web Based Management Change Machine Settings Using Web Based Management Web Based Management is a utility that uses a standard web browser to manage your machine using the Hyper Text Transfer Protocol (HTTP) or Hyper Text Transfer Protocol over Secure Socket Layer (HTTPS). •...

  • Page 221: What Is Web Based Management

    Home > Machine Settings > Change Machine Settings Using Web Based Management > What is Web Based Management? What is Web Based Management? Web Based Management is a utility that uses a standard web browser to manage your machine using the Hyper Text Transfer Protocol (HTTP) or Hyper Text Transfer Protocol over Secure Socket Layer (HTTPS).

  • Page 222: Access Web Based Management

    In the Finder menu bar, click Go > Applications, and then double-click the iPrint&Scan icon. The Brother iPrint&Scan screen appears. 2. If your Brother machine is not selected, click the Select your Machine button, and then select your model name from the list. Click OK.
  • Page 223 You can now change the machine settings. Start from Brother Utilities (Windows) 1. Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). 2. Click Tools in the left navigation bar, and then click Machine Settings.

  • Page 224: Set Or Change A Login Password For Web Based Management

    "Pwd". We recommend immediately changing the default password to protect your machine from unauthorised access. 1. Start Brother Mobile Connect on your mobile device. 2. Tap your model name on the top of the screen. 3. Tap All Machine Settings.

  • Page 225: General Settings

    Home > Machine Settings > Change Machine Settings Using Web Based Management > General Settings General Settings • Set Sleep Mode Countdown • Set the Machine to Power Off Automatically • Set the Date and Time • Reduce Printing Noise •...
  • Page 226 The timer will restart if any operation is carried out on the machine, such as receiving a print job. • The factory setting is five minutes. 1. Start Brother Mobile Connect on your mobile device. 2. Tap your model name on the top of the screen. 3. Tap All Machine Settings.
  • Page 227 The machine is connected to a wireless network. • Wi-Fi is set to On. 1. Start Brother Mobile Connect on your mobile device. 2. Tap your model name on the top of the screen. 3. Tap All Machine Settings. Web Based Management appears.
  • Page 228 Make sure the date and time setting is set correctly using Web Based Management, so the machine's time matches the time being used by the server providing authentication. 1. Start Brother Mobile Connect on your mobile device. 2. Tap your model name on the top of the screen.
  • Page 229 The Quiet Mode setting can reduce printing noise. When Quiet Mode is turned on, the print speed becomes slower. The factory setting is Off. 1. Start Brother Mobile Connect on your mobile device. 2. Tap your model name on the top of the screen. 3. Tap All Machine Settings.
  • Page 230 Change the language printed in the reports and sheets if needed. This feature is not available for some countries. 1. Start Brother Mobile Connect on your mobile device. 2. Tap your model name on the top of the screen. 3. Tap All Machine Settings.

  • Page 231: In The Event Of Power Failure (Memory Storage)

    Home > Machine Settings > In the Event of Power Failure (Memory Storage) In the Event of Power Failure (Memory Storage) • Your menu settings are stored permanently and will not be lost. • Temporary settings are lost. • The date and time must be re-entered. Related Information •...

  • Page 232: Appendix

    Home > Appendix Appendix • Specifications • Supply Specifications • Information Regarding Recycled Paper • Brother Help and Customer Support...

  • Page 233: Specifications

    Piezo with 210 nozzles x 1 Colour Piezo with 70 nozzles x 3 Memory Capacity 128 MB Power Source AC 220 to 240 V 50/60 Hz • DCP-J1200W Power Consumption Copying : Approx. 13 W Ready : Approx. 2.5 W Sleep : Approx. 0.8 W Power Off : Approx.
  • Page 234 Enlarge/Reduce 25% to 400% (in increments of 1%) Resolution Prints up to 1200 × 1800 dpi When copying on A4 size paper. When copying using Brother iPrint&Scan Desktop and Brother Mobile Connect. Scanner Specifications Colour/Monochrome Yes/Yes TWAIN Compliant (Windows 7 SP1 / Windows 8.1 / Windows 10) WIA Compliant (Windows 7 SP1 / Windows 8.1 / Windows 10)
  • Page 235 A4, Letter, A6, Photo (10 x 15 cm), Photo 2L (13 x 18 cm), Index card (13 x 20 cm) Print Speed See your model's page on your local Brother website. When printing on A4 size paper. When the Borderless feature is set to On.
  • Page 236 Scanning System macOS v11 Third party USB ports are not supported. For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables enhancing up to 19200 x 19200 dpi. ™ ™ Nuance PaperPort 14SE supports Windows 7 SP1, Windows 8.1, Windows 10 Home, Windows 10 Pro, Windows 10 Education and Windows 10 Enterprise.

  • Page 237: Supply Specifications

    <Magenta> LC424M Black - Approximately 750 pages Yellow, Cyan and Magenta - Approximately 750 pages All replacement cartridges will provide an approximate page yield stated in accordance with ISO/IEC 24711. For more page yield information, see www.brother.com/pageyield. Related Information • Appendix...
  • Page 238 Recycled paper is of the same quality as paper made from original forest sources. Standards governing modern recycled paper ensure that it meets the highest quality requirements for different printing processes. The imaging equipment supplied by Brother is suitable for using with recycled paper meeting the EN 12281:2002 standard.
  • Page 239 Brother product. Further product and support information is available from your local Brother office website. Visit https:// global.brother/en/gateway to find the contact details for your local Brother office and to register your new product. Related Information • Appendix...
  • Page 240 Version B...

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