Customer Service
◆Handset Operations◆
■Sharp Corporation
Customer Assistance Center
0120-606-512
* May not be accessible from some IP phones.
Business hours: 9:00 AM to 6:00 PM, Monday through
Friday
(Excluding national holidays, New Year holidays and
other company holidays)
◆Repairs of Handsets & Optional Accessories◆
■Sharp Corporation
Communication Systems Group
Mobile Telecommunication Services Business
Promotion Center
Repair Service Promotion Dept. Kinki Center 2
(PHS)
0570-081010
* Flat rate from anywhere in Japan.
* From an IP/PHS phone, dial 06-6794-9708.
Business hours: 9:00 AM to 5:40 PM, Monday through
Friday
(Excluding national holidays, New Year holidays and
other company holidays)
Address: 3-1-72 Kita Kamei-cho, Yao-shi, Osaka
12-7
◆WILLCOM Services◆
Contact WILLCOM Service Center for information about
the following.
. Contract details (price plan subscription/change, change
in address, etc.)
. Monthly fees, transmission fees, etc.
. Optional services
. Service areas
. Handset repairs
. Lost handsets
. Communication services not mentioned above
■WILLCOM Service Center (General Information)
From a WILLCOM handset, dial toll free at 116
From a landline, payphone or mobile phone, dial
toll free at 0120-921-156
Operators available 9:00 AM to 8:00 PM, 7 days a week
* Our automated voice response system is available 24
hours a day for subscription and some services.
■My WILLCOM (WILLCOM STORE)
https://store.willcom-inc.com/my/
* Link to user support page (Japanese); change contract
details, etc.