Motorola Moto G7 Play User Manual
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Motorola Moto G7 Play User Manual

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  • Page 1 User Guide...
  • Page 2 © 2021 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. All other product or service names are the property of their respective owners.

  • Page 3: Table Of Contents

    Moto G7 Play Contents Set up phone About your hardware Insert and remove SIM and SD cards Copy data from old phone Manage dual SIMs Set up voicemail Set up email Prepare for emergencies Make it yours Learn the basics...
  • Page 4 Moto G7 Play Customize your Favorites tray Add widgets, shortcuts, or folders Remove widgets, shortcuts, or folders Remake your home screen with launchers Lock screen Use a screen saver Sounds Set ringtones Enhance sound Avoid interruptions with Do Not Disturb...
  • Page 5 Moto G7 Play Control email notifications Calendar app About the calendar Find calendar events Create and manage events Control notifications for calendar events Clock app Set alarms Use timer or stopwatch Set date and time Moto app About the Moto app...
  • Page 6 Moto G7 Play Transfer Play Music library to YT Music Transfer music files Connect a MIDI device Battery Charge phone Extend battery life Use Battery Saver mode Show battery percentage in status bar Storage About storage options Manage phone storage...
  • Page 7 Moto G7 Play Change font and display size Security & location About security Protect against harmful apps Be ready to find a lost phone Lock and unlock phone Set screen lock Adjust lock options Unlock with trusted devices Unlock with your face...
  • Page 8 Moto G7 Play viii Hardware issues Phone is slow or unstable Phone feels warm or hot Phone won't turn on Phone restarts or crashes Screen is frozen or won't respond Screen displays wrong colors SD card problems Call and SIM issues...

  • Page 9: Set Up Phone

    Set up phone About your hardware Hardware diagram Microphone Headset jack Front camera Earpiece/speaker Proximity sensor Flash Volume up/down button Power button Tray for SIM and SD card...

  • Page 10: Insert And Remove Sim And Sd Cards

    Set up phone Back camera LED flash Fingerprint sensor Microphone USB-C port for charging, transferring files, sharing connection with tethered devices. Care for your phone To clean the screen: • While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a dry soft cloth.
  • Page 11 Set up phone • Portable storage (can use card in different devices): A Class 2, 4, or 6 card is sufficient. • Internal storage (card used only by phone): Use a high speed card such as UHS-1 type for best performance.

  • Page 12: Copy Data From Old Phone

    Set up phone Push the tray back into the phone. Note: If you need to activate a SIM, contact your carrier. Fix a problem Select a problem to see troubleshooting steps. SIM card SIM not recognized Can’t make calls Can't answer calls SD card Phone doesn't recognize card Copy data from old phone...
  • Page 13 Set up phone On your iPhone, open Drive and then: Sign in with your Google account. If you don’t have one, you can create it now. Touch > Settings > Backup and start the backup. Wait for the backup to complete. When complete, on your new phone, sign in with the same Google account (Settings >...

  • Page 14: Manage Dual Sims

    Set up phone • Most phone settings • Wallpaper • Call history You’ll see these when you sign in to your Google account on your new phone. What won't copy: • Downloads, like PDF files • Apps that aren’t from Play Store •...

  • Page 15: Set Up Voicemail

    Set up phone Select the option that best meets your needs: • Smart SIM: Automatically select SIM for voice calls based on your call history. In Brazil, selection is also based on your contact's carrier. • Personal and Work: Use one SIM for personal and the other for work-related voice calls. •...

  • Page 16: Set Up Email

    Set up phone Touch > Touch & hold to dial into your mailbox. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for instructions. Change voicemail options Touch > > Settings. (If you don't see , swipe down on the screen.) Touch Voicemail.

  • Page 17: Prepare For Emergencies

    Set up phone • Email password • Domain name • Username • Server name • Security type/SSL settings • Client certificate requirement To set up corporate email: Open the Gmail app. Do one of the following: • If this is your first time opening the Gmail app, touch Add another email address. •...

  • Page 18: Make It Yours

    Set up phone View emergency information Swipe up on the lock screen. Below the keypad, touch Emergency. Touch Emergency information twice. Add message to lock screen To add your name or a short message to your lock screen for anyone who finds your phone: Go to Settings >...
  • Page 19 Set up phone • Set your schedule for Do Not Disturb, to automatically silence your phone when you don't want to be interrupted. Protect your phone • Set up a screen lock. • Set up fingerprint security to unlock your screen safely and quickly with a touch. •...

  • Page 20: Learn The Basics

    Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or touch You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge of an existing page and place it on the new page.

  • Page 21: About Your Lock Screen

    Learn the basics Status bar: Displays the time and icons that tell you about your phone's battery and network connections. Swipe down to see your notifications quick settings. Widget: You can add widgets to your home screen for quick access to information or frequent tasks. Shortcut: You can add shortcuts to open apps web pages...
  • Page 22 Learn the basics Tip: If you're using Moto Display, you'll see those notifications before you get to your lock screen. From the lock screen, you can: • Make an emergency call. • View and respond to notifications. Double touch one to open it. •...

  • Page 23: New To Android

    Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • Use these icons to move between screens: takes you back one screen. returns you to the home screen from any app. lets you switch between recent apps.

  • Page 24: If You Had An Iphone

    Learn the basics : New to Android? Personalize your phone While changing your wallpaper is probably your first customization, don't stop there. Be sure to explore your Settings to set ringtones, font sizes, data usage preferences, keyboard preferences, and much more. It's a great way to learn many of your phone's capabilities while customizing it to suit your needs.

  • Page 25: About Your Google Account

    Learn the basics : New to Android? • Goodbye Apple App Store, hello Google Play Store. Play Store is now your default app store. Apps aren't compatible between iPhone and Android. However, many developers make iPhone and Android versions of their apps; if the app stores your data online, then you can switch with little effort. Just download the Android version from Play Store and log in.

  • Page 26: Status Bar Icons

    Learn the basics : New to Android? Maintaining your account Other than remembering your password, you don’t need to do much maintenance on your Google account - just enjoy the benefits of your secure, synchronized information. However, you can: • Control how frequently your phone syncs your information.
  • Page 27 Learn the basics : New to Android? Active call. Missed call. Speakerphone on. Microphone muted. NETWORK Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. For example, . Possible speeds, from slowest to fastest, are 3G, H, H+, 4G, 5G. Available speeds depend on your carrier and your location.
  • Page 28 Learn the basics : New to Android? Bluetooth on. Trusted device connected. Your phone is a Wi‑Fi hotspot. Devices can connect to share your data connection. Wireless display or adaptor connected. Connected by cable. USB tethering enabled. SYNC AND UPDATES App updates are available for download from Play Store.
  • Page 29 Learn the basics : New to Android? DO NOT DISTURB Do Not Disturb is on. BATTERY Battery fully charged. Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message.

  • Page 30: Phone Terms You Should Know

    Learn the basics : New to Android? Screenshot is available. Focus mode is on. Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas.
  • Page 31 Learn the basics : New to Android? notification An alert from your phone or an app on your phone. Your phone displays icons in the status bar to notify you of new messages, calendar events and alarms. Icons can also indicate ongoing status, such as connection to a Wi‑Fi network.

  • Page 32: Get Around On Your Phone

    Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.

  • Page 33: Use Navigation Bar

    Learn the basics : Get around on your phone Pinch in to Put two fingers on the screen, far apart, and then drag them together. zoom Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.

  • Page 34: Use Quick Settings

    Learn the basics : Get around on your phone Swipe left Go back Swipe right Switch between two most recent apps Swipe up See recent apps. Swipe up again for all apps. Customize navigation gestures You can change how your phone responds when you swipe: Open the Moto app.
  • Page 35 Learn the basics : Get around on your phone Wi-Fi Bluetooth Do Not Disturb Flashlight Auto-rotate Battery Saver Mobile data Airplane mode Cast Data Saver. Appears after you turn on Data Saver the first time. Night Light. Appears after you turn on Night Light the first time.

  • Page 36: Turn Screen Off And On

    Learn the basics : Get around on your phone Wi-Fi hotspot. Appears after you turn on hotspot the first time. SIM card You can also slide to adjust screen brightness. Open all settings To open the full list of all settings: •...

  • Page 37: Adjust Volumes

    Learn the basics : Get around on your phone Turn screen off and on manually To turn the screen on: • Press the Power button. If you've set up a screen lock, you need to unlock it. • If you've added your fingerprint to the phone, touch the sensor to wake and unlock your phone.
  • Page 38 Learn the basics : Get around on your phone Go to Settings > System > Gestures. Touch Prevent ringing > Press Power & Volume Up together > Mute. Tip: Use Do Not Disturb to silence all calls, messages, events, and reminders. Turn it on from quick settings, or schedule it to turn on automatically during certain times...

  • Page 39: Frequently Used Tools

    Learn the basics : Frequently used tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture. To control the chop gesture: Open the Moto app.

  • Page 40: Control Phone With Your Voice

    Learn the basics : Frequently used tools Do any of the following: • To crop the screenshot, touch • To edit the screenshot, touch . Then, touch to draw on it, or touch to highlight it. • To share it, touch Touch Save.

  • Page 41: Get Directions To A Location

    Learn the basics : Frequently used tools Open the Google app. Touch More > Settings > Voice. Touch Voice Match > Voice model. touch Retrain voice model. Get directions to a location Navigation and battery life Navigation is one of the most power-intensive apps, so keep your phone plugged into a high-quality car charger, especially if you're streaming music and/or using Bluetooth (also power-intensive features).

  • Page 42: Use Time And Weather Widget

    Learn the basics : Frequently used tools Use Time and Weather widget Add widget to home screen Put a clock on your home screen and get quick access to your alarms, calendar, weather, and daily steps. Touch & hold the home screen. Touch Widgets.

  • Page 43: Manage Time Spent On Your Phone

    Learn the basics : Frequently used tools Do one of the following: • If you haven't added locations yet, touch Add cities. • Or, touch the current temperature, then touch Touch Add new location. Enter a city name or ZIP code, then touch Touch the city to add.
  • Page 44 Learn the basics : Frequently used tools Review the chart to see: • Time you spent using phone today • Which apps you’ve had on screen and for how long • How often you unlocked the phone today • How many notifications you’ve gotten For more information, touch a label on the chart.
  • Page 45 Learn the basics : Frequently used tools Tip: To add Focus mode to quick settings, open quick settings, touch , then drag the tile where you want it. To turn Focus mode off: • Open quick settings and touch • Or, on the notification, touch Turn off now.
  • Page 46 Learn the basics : Frequently used tools To set up parental controls on the other device, refer to the help for that device. To learn more, read Google's help.

  • Page 47: Work With Text

    Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.

  • Page 48: Cut, Copy, Paste Text

    Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...

  • Page 49: Use Voice Typing

    Learn the basics : Work with text Touch Copy, Cut, Share, Select all or: • Select more text. Drag the sliders • Get information about selected text. Touch Web Search. • Translate selected text. Touch > Translate. (If you don't see this option, install the Google Translate app.)
  • Page 50 Learn the basics : Work with text Go to Settings > System > Languages & input. Touch Advanced > Autofill service. Select Google, then touch Touch > CONTINUE. Touch categories to review and edit personal information, addresses, credit cards, and passwords.

  • Page 51: Personalize Your Phone

    Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Use your own photos, images that came on your phone, or images from an online category. Open the Wallpapers app. Do one of the following: •...

  • Page 52: Add Widgets, Shortcuts, Or Folders

    Personalize your phone : Home screen Add widgets, shortcuts, or folders Add widgets Widgets stream information, giving some of an app’s functionality without opening the app. For example, the Calendar widget shows your daily agenda and gives you one-touch access to your full calendar. To add a widget: Touch &...
  • Page 53 Personalize your phone : Home screen • Navigate to Work Maps • Navigate to Home • Search YouTube • Subscriptions • Explore • New incognito tab Chrome • New tab • New reminder Calendar • New event • Open most recent conversation Messages •...

  • Page 54: Remove Widgets, Shortcuts, Or Folders

    Personalize your phone : Home screen Do one of the following: • Touch & hold the icon to drag it where you want on the home screen. • Touch Add automatically. Add folders Folders organize your shortcuts. Touch & hold an app shortcut on your home screen. Drag it onto another to group them together, then release when a circle forms around them.
  • Page 55 Personalize your phone : Home screen Switch between launchers Go to Settings > Apps & notifications. Touch Default apps > Home app. Or, touch Advanced > Default apps > Home app. Select the launcher you want to use. To adjust its settings, touch Delete launchers You can only delete launchers that you installed.

  • Page 56: Lock Screen

    Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...

  • Page 57: Sounds

    Personalize your phone : Sounds Set ringtones Change default call ringtone Go to Settings > Sound. Touch Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch >...

  • Page 58: Enhance Sound

    Personalize your phone : Sounds Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones. • Search for “ringtone maker” in Play Store and install an app that lets you create custom ringtones.

  • Page 59: Avoid Interruptions With Do Not Disturb

    Personalize your phone : Sounds Make sure it's on Select an effect: • 3D Stereo: Immersive and spatial sound experience, great for gaming • Theater: Optimized for surround sound • Live: Simulates the effect of a live concert • Custom: Select a preset equalizer profile and a surround sound option Avoid interruptions with Do Not Disturb Quickly turn Do Not Disturb on or off When you're busy, use Do Not Disturb to mute sounds, stop vibration, and block notifications.
  • Page 60 Personalize your phone : Sounds Set overall behavior Sound and vibration When Do Not Disturb is on, sound and vibration are muted. Alarms and media aren't muted by default, but you can mute them too. To adjust settings for alarms, media, and touch sounds: Go to Settings >...
  • Page 61 Personalize your phone : Sounds To let calls through from repeat callers (the same person calling a second time within 15 minutes), turn Allow repeat callers on Text messages Go to Settings > Sound > Do Not Disturb. Touch Messages, events & reminders > Allow messages. Choose whether to allow messages from: •...

  • Page 62: Stop Phone From Speaking

    Personalize your phone : Sounds Adjust options to select the calendar to use and your reply status. To stop your phone from automatically silencing: Go to Settings > Sound. Touch Do Not Disturb > Turn on automatically. Select the rule and turn it off or touch to delete it.

  • Page 63: Other Sound Settings

    Personalize your phone : Sounds : Other sound settings Silence “Hello Moto” during power up If you don’t want your phone to say “Hello Moto” when it powers up: Go to Settings > Sound > Advanced. Turn Power on sounds off You can't adjust the volume level for this sound.

  • Page 64: Apps

    Apps About your apps Open an app Swipe up from the bottom of your home screen, then touch the app to open. Preloaded apps The following apps are preloaded on your phone. Don’t want some? Delete or disable them. Icon Description Calculator Make some quick calculations.
  • Page 65 Apps Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations. Scan documents and share or print them. Make video call with your friends across Android and iOS. Facebook Connect with friends, family, and communities.
  • Page 66 Apps Maps Find your destination, explore locations. Messages Send and receive text messages. Moto Select available gestures for phone shortcuts and control notifications. News See headlines, weather, and information on your favorite topics and locations. Phone Make calls. Photos Manage photos and upload them automatically to your private album.
  • Page 67 Apps Slides Create, edit, collaborate with others, and play presentations. Wallpapers Change your wallpaper, get new ones, or automatically show a new one every day. YouTube Find, view, and upload videos to the web. Get more apps Don’t see what you need? Download more apps.

  • Page 68: View Two Apps On Screen

    Apps Tips: • Touch twice to switch between your two most recently used apps. (If you're using the navigation bar, swipe right on • Use two apps at once with split screen. Close apps To get out of an app, touch to return to your home screen.

  • Page 69: View Notifications

    Apps In the list of recent apps, touch the app's icon at the top of the preview to see Be sure to touch the app's icon instead of the preview, which opens the app. Touch Split screen. Select the second app to use. Exit split screen view Drag the black divider all the way up or down.
  • Page 70 Apps • You see them when you swipe the status bar down on any screen. If you receive multiple notifications from an app, they're bundled together. Swipe down to view more details. Some important notifications pop up briefly over your current app so that you can take action. For example, a notification for an incoming call might appear while you're watching a video, so that you can answer or dismiss the call.
  • Page 71 Apps Swipe down from the top of the screen and touch the notification to open the app. From your lock screen, touch the notification twice and enter your PIN, pattern, or password to unlock your screen and open the app. Snooze a notification Swipe left or right slowly.

  • Page 72: Manage Your Apps

    Apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded on your phone. To download apps: Open the Play Store app.
  • Page 73 Apps : Manage your apps Touch Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app. Touch >...

  • Page 74: Manage Or Delete Apps

    Apps : Manage your apps Manage or delete apps Organize apps To organize apps into groups on your home screen, use folders. Control app permissions The first time you use an app, and sometimes when you install, update, or haven't used it for a while, you are asked to grant the app permission to access certain data and phone features.
  • Page 75 Apps : Manage your apps Clear app's cache or data Clearing the cache and data can free up phone memory, improve performance, and fix some problems with apps and web pages. Touch & hold the app icon, then touch Do one of the following: •...

  • Page 76: Protect Against Harmful Apps

    Apps : Manage your apps • Contacts • Phone settings (including Wi-Fi passwords and permissions) • Photos and videos (synced to your Google Photos library, not to Google Drive) • SMS text messages (if using Messages) Tip: Back up over Wi-Fi to prevent cellular data charges.
  • Page 77 Apps : Manage your apps If your phone seems slow If you’ve scanned your phone to confirm there aren’t any potentially harmful apps but your phone seems slow, try these troubleshooting steps.

  • Page 78: Search And Browse

    Apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Say “OK, Google”...
  • Page 79 Apps : Search and browse In the list of results: • Review results, then touch a selection to view it or take the suggested action. • To crop the area of your search for more accurate results, touch • For more actions, touch and then: Translate text Copy or scan text...

  • Page 80: Search Your Phone

    Apps : Search and browse Optionally: • Delete the Google search widget from your home screen. If you can’t delete it, use a different launcher for your home screen that doesn’t include the widget. • Install a browser to replace Chrome and make it your default browser.

  • Page 81: Browse Websites

    Apps : Search and browse Find your phone number Go to Settings > System. Touch About phone > Phone number. Find photos, videos, files To find photos or videos on your phone, use the Photos app. To find downloaded files, use the Files app.
  • Page 82 Apps : Search and browse Touch & hold Drag to a blank space on your home screen. To close all incognito tabs: Swipe the status bar down. Touch Clear browsing history Open Chrome app. Touch > History. Touch CLEAR BROWSING DATA. You can also review and delete your search history.

  • Page 83: Text Messaging

    Apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.
  • Page 84 Apps : Text messaging Do any of the following: • To respond to the message, enter your response in the text box and touch • If the message is from an unassigned number, create a contact to associate a name with that number.
  • Page 85 Apps : Text messaging Manage draft texts When you begin composing a text message reply or a new message with recipients, it is saved in your message list as a draft until you send or delete it. Open the message list and touch the conversation marked Draft. Do one: •...

  • Page 86: Add Attachments

    Apps : Text messaging Add attachments Attach files to text message You can attach saved pictures and videos, or take one right from your message that has an optimized, reduced file size. Open Messages app. Compose a reply or a message.

  • Page 87: Turn Group Messaging On Or Off

    Apps : Text messaging • For photos or videos, open the Photos app and touch > Device folders > Messages. • For other attachments, open the Files app. If you do not save a photo or video from a message, it is kept within the message only. So, if you delete the message, you also delete the attachment.

  • Page 88: Change Text Message Reply To Incoming Calls

    Apps : Text messaging Touch App info > Notifications. Make changes. Tip: In your phone settings, you can prevent interruptions by restricting text message notifications during hours you specify or from specific people. Change text message reply to incoming calls When your phone rings, you can drag towards to see a list of quick responses you can send by text...
  • Page 89 Apps : Text messaging Usual carrier fees for sending text messages from your phone also apply to messages sent from your computer. Sign out of Messages for web If you don’t use Messages on a paired computer for 14 days, you’re automatically signed out from that computer for security reasons.

  • Page 90: Email

    Apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...

  • Page 91: View Email Attachments

    Apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...

  • Page 92: Preview Inboxes From Home Screen

    Apps : Email Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview. To see a generic thumbnail instead of a preview thumbnail until you open the file: Open the Gmail app.
  • Page 93 Apps : Email Adjust notification settings. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 94: Calendar App

    Apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web- enabled device or computer when you've signed in to your account.

  • Page 95: Create And Manage Events

    Apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.

  • Page 96: Control Notifications For Calendar Events

    Apps : Calendar app Control notifications for calendar events Touch & hold the app icon. Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone.

  • Page 97: Clock App

    Apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...
  • Page 98 Apps : Clock app In the Clock app, touch for the Timer tab. Enter the time to count down. Touch Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch Label (helpful when using multiple timers). •...

  • Page 99: Set Date And Time

    Apps : Clock app Set date and time Change time format Go to Settings > System > Date & time. To change how times are displayed: • To use military time such as 13:00, turn Use 24-hour format on • To use 12-hour format such as 1:00 PM, turn Use 24-hour format off Set date and time automatically Go to...

  • Page 100: Moto App

    Apps : Moto app About the Moto app The Moto app provides experiences to help you get the most from your Motorola phone. Turn gestures on/off Perform everyday tasks with quick motions. You turn each gesture on/off independently. Touch “Learn more” links to learn how to use and turn gestures on/off.

  • Page 101: Preview Notifications When Screen Sleeps

    Apps : Moto app Preview notifications when screen sleeps About Moto Display notifications When your screen is off, battery-friendly notifications fade in and out, lighting only the pixels needed and showing notifications delivered since you last woke your screen. You can select which apps show notifications and limit content to control your privacy.
  • Page 102 Apps : Moto app To restart the notifications, turn Peek Display on...

  • Page 103: Photos App

    Apps : Photos app Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
  • Page 104 Apps : Photos app Back up manually Open Photos app. Open the photo or video. On the photo or video, touch View your backed up photos and videos From your phone, open the Photos app. From your computer, sign in to photos.google.com. More help To learn more, read Google's...

  • Page 105: Calls, Contacts, Voicemail

    Calls, contacts, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...

  • Page 106: Make Calls

    Calls, contacts, voicemail : Phone calls Control ringtones and notifications You can: • Quickly silence the ringer. Press Volume Down on the side of the phone. • Silence ringtones during hours you specify. Use Do Not Disturb. • Choose a unique ringtone for specific people.
  • Page 107 Calls, contacts, voicemail : Phone calls Dial a number Touch , enter a number and touch . If you enter a wrong number, touch Dial by voice Touch and say a name or number. (If you don't see , swipe down to close the dialer.) Or, skip the Phone app entirely and say a voice...

  • Page 108: During A Call

    Calls, contacts, voicemail : Phone calls During a call Adjust sound during call While listening, you can: • Adjust the volume. Use the Volume button on the side of the phone. • Switch between earpiece, loudspeaker, or connected Bluetooth device. Touch •...

  • Page 109: Make Video Calls

    Calls, contacts, voicemail : Phone calls Make video calls Make video call with Duo app Duo lets you video call anyone in your contact list who also uses Duo. Android users can get it from Play Store, and iPhone users can download it from the iTunes App Store. The video calls are secure and can’t be seen by others.
  • Page 110 Calls, contacts, voicemail : Phone calls Block a number Use either app to block both calls and texts from a number. From the Phone app: Touch Touch & hold a call from the number to block. Touch Block/report spam. If you don’t want to report the call as spam to Google, remove the checkmark. Touch Block.

  • Page 111: Turn Call Waiting On And Off

    Calls, contacts, voicemail : Phone calls Touch by the number to unblock. Identify and block spam callers automatically For numbers that aren't in your contacts, Google can provide information about the number and warnings about potential spam callers. Touch Touch > Settings > Caller ID & spam. Turn Caller ID &...

  • Page 112: View And Delete Call History

    Calls, contacts, voicemail : Phone calls View and delete call history See your call history To see all recent calls: Touch Touch You'll see one or more of these icons next to each call: Icon Meaning Missed call (incoming) Call you answered (incoming) Call you made (outgoing) To learn more about a call, touch it, then touch Call details.

  • Page 113: Make Emergency Call From Locked Phone

    Calls, contacts, voicemail : Phone calls Delete calls from history Caution: There’s no way to restore the history after you delete it. To delete one call: Touch Touch Touch the number. Touch Call details. Touch To delete all calls: Touch Touch >...

  • Page 114: Contacts

    Calls, contacts, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.

  • Page 115: Edit Or Delete Contacts

    Calls, contacts, voicemail : Contacts • Have someone beam you the contact with NFC. • Scan business cards or QR codes. Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app.

  • Page 116: Star Your Favorite Contacts

    Calls, contacts, voicemail : Contacts Delete contacts You can delete contacts created and stored on your phone. If the contact is synced from a social network account, you need to delete the contact in that account. For example, a Facebook contact must be deleted from within your Facebook account.

  • Page 117: Share Contacts

    Calls, contacts, voicemail : Contacts Touch > Settings > Display options. Set options: • To sort by first or last name, touch Sort by. • To list names with first name first or last name first, touch Name format. Narrow which contacts are shown In the Contacts app, you can narrow which contacts are shown.
  • Page 118 Calls, contacts, voicemail : Contacts Open the Files app. Go to Downloads. Touch & hold the file. Touch 10. Select the way to share. Receive a name card file When someone sends you a name card file, you'll see a file transfer notification. Touch the notification and accept the file transfer.

  • Page 119: Voicemail

    Calls, contacts, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...

  • Page 120: Send All Calls From Contact To Voicemail

    Calls, contacts, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.

  • Page 121: Music

    Music Listen to radio Listen to FM stations Your phone automatically tunes to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Plug headphones (any brand) into your phone. They serve as a radio antenna and allow you to scan for stations.

  • Page 122: Listen To Music

    Music Record current station On the tab, touch to start recording. To stop recording, touch If desired, edit the recording's name. Touch DONE. To listen to a recording, touch > Recordings > To delete or rename a recording, beside it, touch . To delete all recordings, at the top of the screen, touch >...

  • Page 123: Transfer Play Music Library To Yt Music

    Music Use Volume buttons to switch tracks When the screen is off, you can use the Volume buttons to switch tracks. To set it up: Open the Moto app. Touch > Moto Actions. Touch Media controls and turn it on To switch tracks when the screen is off: •...

  • Page 124: Connect A Midi Device

    Music When you receive the Bluetooth notification on your phone, swipe down and touch it, then touch Accept. During file transfer, you’ll see in the status bar. To check the status, open the notification. The files are saved in Music/Bluetooth, where music apps will find them. You’re ready to listen! Tip: To see Bluetooth files you received, go to Settings >...

  • Page 125: Battery

    Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Connect your phone to the charger that came with your phone.

  • Page 126: Use Battery Saver Mode

    Battery • Listening to music • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app is draining your battery: Go to Settings > Battery > USAGE DETAILS. Swipe up to view the list of apps and features using power since the last full charge. Touch the app or feature using a lot of power.

  • Page 127: Show Battery Percentage In Status Bar

    Battery • Stop using Location services when your screen is off • Stop apps from doing things in the background When the phone is in Battery Saver mode, you'll see in the status bar. Turn Battery Saver on or off Turn it on/off yourself Open quick settings...

  • Page 128: Storage

    Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email text messages are stored there, too. You can free up space when needed.

  • Page 129: Manage Sd Card

    Storage If you don't see suggestions to free up space, check that suggestions are on: Open the Files app. Touch > Settings. Touch Notifications and turn on ones you want to receive. Free up space manually To free up space: Open the Files app.
  • Page 130 Storage Move apps to SD card To move apps to your SD card: Make sure it is formatted as internal storage. Go to Settings > Apps & notifications and touch the app to move. Touch Storage. Touch CHANGE. If you don’t see this option, the developer does not allow the app to be stored on an SD card.

  • Page 131: Find Downloaded Files

    Storage Erase SD card Go to Settings > Storage. Select your SD card. Touch > Storage settings > Format. Follow onscreen instructions to format the card. Format SD card You'll need to choose one of two formats for your SD card: •...

  • Page 132: Recover Recently Deleted Files

    Storage • Other files or images you download from the web When the file has finished downloading, you'll see in the status bar. Touch the notification to open the file in the appropriate app. To view, edit, or delete downloads: Open the Files app.

  • Page 133: Upload Photos And Videos

    Storage • On your computer by visiting www.google.com/music • On your phone with the Play Music Upload photos and videos Back up automatically Open Photos app. Touch your profile icon > Turn on backup. Select back up and sync settings and touch Confirm. You can change these settings any time.

  • Page 134: Scan Documents And Make Copies

    Storage Scan documents and make copies Scan document to Drive You can scan important documents with your phone and save them as PDFs on Google Drive. Open the Drive app. Touch > Align your phone over the document to scan and touch Touch Optionally: •...

  • Page 135: Network And Internet

    Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar. If the connection is poor, you'll see instead.

  • Page 136: Use Airplane Mode

    Network and internet Turn Wi-Fi off To extend the life of your battery between charges, turn off Wi‑Fi when you're not in a location with access to Wi‑Fi. Open quick settings and touch to turn it off. Advanced: Disable Wi-Fi scanning Go to Settings >...
  • Page 137 Network and internet • Share your phone’s internet connection with other devices Set data warning and limit Sometimes it's easy to exceed your data plan limit without realizing it. To avoid surprises, set a usage warning that notifies you when you’re close to your limit, and set a usage limit that turns off cellular data when the limit is reached.

  • Page 138: Share Your Internet Connection

    Network and internet Touch an app, then turn Background data off Restrict background data for Wi-Fi networks If you have to pay for data usage on a Wi-Fi network, you can restrict apps from using background data on that network. Go to Settings >...
  • Page 139 Network and internet Connect devices to hotspot Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to share. Go to Settings > Network & internet > Hotspot & tethering. Touch Wi-Fi hotspot and turn it on , then plug in your phone to charge.

  • Page 140: Connect To Vpns

    Network and internet USB tethering To connect a device to the internet using your phone's cellular data and a USB cable: Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to share.

  • Page 141: Connected Devices

    Connected devices Connect with Bluetooth™ Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch the icon to switch on/off: is on. is off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
  • Page 142 Connected devices Tip: Bluetooth connections can really drain your battery. Save power by turning Bluetooth off when you're not connected to a device. After pairing with a device, you’ll need to set sharing options and then you can use Bluetooth to: •...

  • Page 143: Connect With Wi-Fi Direct

    Connected devices Connect with Wi-Fi Direct If you have a device, like a printer or TV, that supports Wi-Fi Direct, you can connect your phone without a wireless router or cable. When you turn on your phone’s Wi-Fi, Wi-Fi Direct is automatically enabled. To connect to a Wi-Fi Direct device: On the device you want to connect, set up Wi-Fi Direct.
  • Page 144 Connected devices Make sure your phone and smart TV or Chromecast are connected to the same Wi-Fi network. In a cast-compatible app (like YouTube), touch If you don't see or don't see your TV listed in the casting options, try these troubleshooting steps.

  • Page 145: Transfer Files Between Phone And Computer (Usb)

    Connected devices If you’re having issues casting with one of these apps, check their help center for troubleshooting information: • Netflix • Amazon Prime Video • YouTube • Google TV Transfer files between phone and computer (USB) About USB transfers You can transfer music, photos, and other files between your phone's storage and computer (in either direction).

  • Page 146: Print From Your Phone

    Connected devices Navigate to the folders or files to transfer, then drag and drop them to and from the open phone storage and computer folders. On a Mac: Ensure the phone is properly connected to the computer using the steps above. If you don't unlock the phone and change the USB connection to allow file transfers, you won't see any files on your phone.

  • Page 147: About Wireless Sharing

    Connected devices In Play Store, search for “[printer brand] print service” and install the app for the printer's service plugin. Once installed, return to Settings > Connected devices > Connection preferences > Printing and touch the print service plugin name to automatically find your printer. If your printer isn't found automatically, touch >...
  • Page 148 Connected devices • Sharing with a friend or group • Sharing immediately, as an event is happening Things to consider: • You and your recipients must have cellular data plans to receive multimedia text messages. • Sending high resolution photos via text message uses more more data. •...
  • Page 149 Connected devices • Controlling how long you share something (You can easily delete it or turn off sharing.) Things to consider: • Understand social network privacy and sharing policies before you post. • Review updates to social network privacy and sharing policies often. •...

  • Page 150: Other Settings

    Other settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.

  • Page 151: Choose How Apps Notify You

    Other settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details).
  • Page 152 Other settings : Apps & notifications Tip: To adjust several apps at once, go to Settings > Apps & notifications, touch to see all apps. Then touch Notifications for each app and adjust behavior. Change notification volume To adjust the volume level of all notifications: Press a Volume button and on the screen touch Adjust the slider.
  • Page 153 Other settings : Apps & notifications To turn dots off for all apps: Go to Settings > Apps & notifications > Notifications. Turn Allow notification dots on or off To turn dots off for one app: Touch & hold the app icon. Touch >...

  • Page 154: Display

    Other settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...

  • Page 155: Change Screen Timeout

    Other settings : Display You can also change the background color for: • Your keyboard (Learn how.) • Individual apps, like Messages and Phone (Open the app, touch or , and look for light/dark settings.) Change screen timeout Change when your screen turns off Go to Settings >...

  • Page 156: Choose Color Mode

    Other settings : Display Tip: If your home screen isn't rotating but Auto-rotate is on, then check your home screen settings. Touch & hold a blank spot on your home screen, then touch Home settings > Allow Home screen rotation. Choose color mode You can change the intensity of color on your screen for a realistic or enhanced look.

  • Page 157: Security & Location

    Other settings : Security & location About security Screen lock options To keep your phone secure, use a screen lock when it goes to sleep: • Choose a pattern, PIN, or password to unlock. • Add a Smart Lock to unlock automatically when connected to a trusted device, when you're at a trusted...

  • Page 158: Protect Against Harmful Apps

    Other settings : Security & location Protect against harmful apps Scan phone for harmful apps Google Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Google Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.

  • Page 159: Lock And Unlock Phone

    Other settings : Security & location : Lock and unlock phone Set screen lock You can set up a screen lock to secure your phone. Each time you power on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...

  • Page 160: Adjust Lock Options

    Other settings : Security & location : Lock and unlock phone Tips: • You can swipe up from anywhere on the screen when unlocking. You don't need to touch the icon. • Some of these options aren't available if you added a or a work (corporate) email account to your phone.

  • Page 161: Unlock With Trusted Devices

    Other settings : Security & location : Lock and unlock phone Touch Turn Make pattern visible off Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car.

  • Page 162: Unlock With Your Face

    Other settings : Security & location : Lock and unlock phone Unlock with your face Before using face matching Keep in mind that: • Looking at your phone can unlock it, even when you don't intend to. • Your phone can be unlocked by someone who looks a lot like you. •...

  • Page 163: Unlock At Trusted Places

    Other settings : Security & location : Lock and unlock phone Unlock your phone. Touch Disable face unlock. Fix a problem If you're having trouble getting the phone to recognize your face: Go to Settings. Touch Security & location > Face Unlock. Unlock your phone, then touch Redo face scan.

  • Page 164: Keep Phone Unlocked While It's On You

    Other settings : Security & location : Lock and unlock phone Remove trusted places Go to Settings. Touch Security & location > Smart Lock. Unlock your phone, then touch Trusted places. Remove the location from your trusted places: • For your Home or Work locations in Maps, touch the location name to toggle it off. To remove the address entirely, you must remove it in Maps.

  • Page 165: Use Fingerprint Security

    Other settings : Security & location : Lock and unlock phone Turn Access with Voice Match on . If you haven't already set up the “OK, Google” launch phrase, follow the onscreen instructions to record your voice. Be sure Lock screen personal results is on Unlock your phone At the lock...
  • Page 166 Other settings : Security & location : Lock and unlock phone Rename each fingerprint. Touch the current name, type a name, and touch OK. Remove a fingerprint Go to Settings > Security & location. Touch Fingerprint and enter your pattern, PIN, or password to verify your identity. Touch next to the fingerprint.

  • Page 167: Set Lock Screen Preferences

    Other settings : Security & location : Lock and unlock phone If a registered fingerprint isn't working as expected, remove and re-add the fingerprint. If your finger is injured, add fingerprints for your other fingers and use them until healed. Problem: Fingerprint option disappeared from Security &...

  • Page 168: Use Location Services

    Other settings : Security & location : Lock and unlock phone Turn Show lockdown option on To use it: Touch & hold the Power button. Touch Lockdown. Your fingerprint sensor and automatic unlock settings are disabled and notifications won’t be displayed on your lock screen.
  • Page 169 Other settings : Security & location Touch a service to open its settings: • Emergency Location Service: Sends your location to emergency responders when you call or text an emergency number • Google Location Accuracy: Improves location accuracy for Maps Find My Device.

  • Page 170: Pin Your Screen

    Other settings : Security & location Pin your screen Turn on pinning Use pinning to keep the current app in view until you unpin it. For example, you can pin a game and your child cannot navigate anywhere else on your phone. You can set up a pattern, PIN, or password required to unpin.
  • Page 171 Other settings : Security & location Enter your carrier-provided PIN and follow the onscreen instructions. Unlock SIM card When prompted, enter the PIN used to set up the SIM lock. Caution: If you enter an incorrect PIN multiple times, the SIM will be disabled. If you accidentally disabled SIM If you enter an incorrect PIN multiple times, the SIM will be disabled.

  • Page 172: Accounts

    Other settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.

  • Page 173: Change Name & Info In Your Google Account

    Other settings : Accounts Touch the account name. Touch Remove account. Tip: If you have trouble removing a corporate account, go to Settings > Security & location > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Change name &...

  • Page 174: Control What Info Google Collects

    Other settings : Accounts To see if your other apps can auto-sync: Go to Settings > Accounts. Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps Go to...
  • Page 175 Other settings : Accounts You can review, delete, and control the information Google collects about you. Learn more from Google about: • Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands, location). • Deleting your search history and other activity. •...

  • Page 176: Accessibility

    Other settings : Accessibility Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn Use color correction on Touch Correction mode and choose an option. How you see colors Option to choose It’s difficult to tell violet from blue.
  • Page 177 Other settings : Accessibility Touch & hold anywhere on the screen, then: • Drag to move around the screen. • Lift your finger to zoom out. You can't zoom in on the keyboard or the buttons. Tip: You can also adjust font and display size.

  • Page 178: Hearing Assistance

    Other settings : Accessibility Change readout volume • Press a Volume button to open volume settings, then use the slider to adjust the level. • Or, during voice readout, repeatedly press a Volume button. Stop readout To pause or resume readout, press & hold both the Volume Up and Down buttons at the same time for three seconds, until you hear confirmation that TalkBack is on or off.

  • Page 179: Dexterity Assistance

    Other settings : Accessibility Set up TTY device Not all carriers support this feature. For text-based communication, you can use text messaging and email. If you prefer to connect to a TTY device: Touch Touch > Settings > Accessibility > TTY mode. Select a mode: •...

  • Page 180: Use Accessibility Shortcuts

    Other settings : Accessibility Follow onscreen instructions to select: • Number of switches • Scanning options • Switch assignments To adjust Switch Access later: Go to Settings > Accessibility. Touch Switch Access > Settings. Adjust options. Use Switch Access • To start scanning and highlighting items on the screen, press the assigned switch or key.
  • Page 181 Other settings : Accessibility Press Volume buttons for accessibility services You can press the Volume buttons to turn an accessibility feature of your choice (TalkBack, Switch Access) on or off. To enable the shortcut: Go to Settings > Accessibility. Touch Volume key shortcut. Turn Use service on To change the accessibility feature associated with the shortcut, touch Shortcut service.

  • Page 182: System

    Other settings : System Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.

  • Page 183: Languages & Input

    Other settings : System : Languages & input Customize the keyboard Quickly access keyboard settings When you're typing, touch & hold the comma key and drag it to to customize your Gboard settings. Change how keyboard looks To change the background color of your keyboard: Go to Settings >...

  • Page 184: Use Multiple Languages

    Other settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: Go to Settings > System > Languages & input > Virtual keyboard. Touch Gboard >...

  • Page 185: Customize Power Button Gesture

    Other settings : System : Languages & input Go to Settings > System > Languages & input > Virtual keyboard. Touch Gboard > Languages. Touch ADD KEYBOARD. Select the language. Touch Done. Then, switch between languages on the keyboard by touching Customize Power button gesture You can customize the Power button so that pressing it twice either opens Google Assistant...
  • Page 186 Other settings : System Touch +. Touch Upload, then choose the files or folder to upload. Manage your backup in Drive On your phone: Open Drive app. Touch > Backups. To learn about managing phone backups from a computer, read Google's help.

  • Page 187: Users And Guests

    Other settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...

  • Page 188: Add, Modify, Remove Users

    Other settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.

  • Page 189: Add Or Delete Guest

    Other settings : System : Users and guests Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone. Go to Settings > System > Advanced > Multiple users. If you want to prevent the guest from making calls, touch and switch Turn on phone calls off.

  • Page 190: Fix A Problem

    If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...

  • Page 191: Phone Won't Turn On

    Fix a problem : Hardware issues • Using phone while it's charging • Downloading or uploading a lot of data Ways to keep your phone from heating up • Pause resource-intensive features or apps until your phone cools down. • Always use the charger that came with your phone.

  • Page 192: Screen Is Frozen Or Won't Respond

    Fix a problem : Hardware issues Troubleshoot your phone: Check if a software update is available for your phone. Check available storage clear space if needed. You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary files and clear cached data.

  • Page 193: Sd Card Problems

    Fix a problem : Hardware issues Everything is negative, reversed colors Go to Settings > Accessibility > Color inversion and turn it off Tones, hues are different or missing • If the screen shows warmer tones than usual, check quick settings to see if Night Light is on turn it off •...
  • Page 194 Fix a problem : Hardware issues Phone stopped reading SD card After each step, check to see if the issue is fixed: Turn your phone off and then on again. Inspect card for damage or alignment issue: Turn your phone off and remove the card.
  • Page 195 Fix a problem : Hardware issues Use a USB cable that’s capable of data transfer and isn’t for charging only. Be sure you have set the USB connection type to allow file transfer.

  • Page 196: Call And Sim Issues

    Fix a problem : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...
  • Page 197 Fix a problem : Call and SIM issues Have signal, but can’t make calls Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network.

  • Page 198: Problems During Calls

    Fix a problem : Call and SIM issues Problems during calls After each troubleshooting step, check to see if your issue is fixed. Screen goes black If you are using a case, cover or screen protector, remove it and see if it was causing the issue. Check your proximity sensor.
  • Page 199 Fix a problem : Call and SIM issues Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network. Check if a software update is available for your phone.

  • Page 200: Battery Issues

    Fix a problem : Battery issues Charging problems Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
  • Page 201 Fix a problem : Battery issues If your battery is draining faster than expected If your battery life seems shorter than usual, a quick and easy step is to reboot your phone, especially if you haven't turned it off in longer than a week. Press and hold the Power button.

  • Page 202: Bluetooth, Wi-Fi, Usb Issues

    Fix a problem : Bluetooth, Wi-Fi, USB issues Bluetooth problems Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
  • Page 203 Fix a problem : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings and touch Bluetooth. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.

  • Page 204: Wi-Fi Problems

    Fix a problem : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.

  • Page 205: Can't Transfer Files Or Connect To Computer

    Fix a problem : Bluetooth, Wi-Fi, USB issues Hotspot problems If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection.
  • Page 206 Fix a problem : Bluetooth, Wi-Fi, USB issues To test the USB port on your computer, connect a different device to your computer.

  • Page 207: Account And Sign-In Issues

    Fix a problem : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
  • Page 208 Fix a problem : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...

  • Page 209: App Issues

    Fix a problem : App issues App or widget problems App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a...

  • Page 210: Camera Problems

    Fix a problem : App issues Problems with app you installed After each step, check to see if the issue is fixed: Check for updates to the app. If you can open the app, touch or > Help and look for troubleshooting information. Clear the app's cache.

  • Page 211: Messaging Problems

    Fix a problem : App issues If the problem continues, open WhatsApp, touch > Settings > Help, and search for information about your issue. Error: Please restart camera After each troubleshooting step, check to see if the issue is fixed: Turn your phone off and then on again.
  • Page 212 Fix a problem : App issues If the problem persists, follow the steps below for specific problems. After each troubleshooting step, check to see if your issue is fixed. Red ! on text message If you see , your text message was not sent. Check your signal strength: •...

  • Page 213: Gmail Problems

    Fix a problem : App issues Clear the cache for the keyboard app. Problems with Facebook, WhatsApp, other apps If you’re having problems with messaging apps that you installed: Check for updates to the app. If you can open the app, touch or >...

  • Page 214: Maintenance Procedures

    Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates, see the website for your country.

  • Page 215: Reset Phone

    Fix a problem : Maintenance procedures • Bluetooth • Cellular data • Hotspot (internet sharing) Then, if you’re still experiencing problems, try resetting all network settings: Go to Settings > System > Advanced > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS. If you're using dual SIMs, select the SIM to reset for mobile data settings.

  • Page 216: Get More Help

    Fix a problem : Maintenance procedures Reset phone from Settings To erase all data and reset your phone: Go to Settings > System. Touch Advanced > Reset options > Erase all data (factory reset). Reset phone if you can't open Settings If you can’t open Settings, do an external reset.

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