Troubleshooting - D-Link DCS-8000LHV2/E User Manual

Section 4 - Troubleshooting

Troubleshooting

What do I do if my device is not working properly?
Reset the device and reinstall it. To reset your device, press and hold the Reset button until the LED turns solid red.
During installation, ensure that:
• your router is connected to the Internet and has Wi-Fi enabled
• your mobile device is connected to your router's Wi-Fi and has Bluetooth enabled
• your mydlink device is in range of your Wi-Fi network
Why is there a white haze when viewing in night vision mode?
When viewing in night vision mode, the IR lights on your camera may be reflecting off a nearby surface. Try repositioning
your camera to avoid glare from IR LEDs.
How do I switch back to managing my device through mydlink if I've configured the device through an ONVIF
system?
If your device settings were changed by another system, it can no longer be accessed through mydlink until you press and
hold the Reset button to restore it to factory settings. After resetting the device, set it up again via the mydlink app in order
to use services from mydlink.
How can I use voice commands to control my device?
The device will work with both Amazon Alexa and the Google Assistant. For setup instructions on these services, visit the
following websites:
Alexa: https://www.dlink.com/en/alexa
The Google Assistant: https://www.dlink.com/en/google-assistant
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